Get to Know our Team 

Agoda’s Technical Product Management (TPM) organization drives internal platforms and tools that enable thousands of engineers to build, ship, and operate world‑class products efficiently and reliably. Our TPMs bridge business, data, and technology—translating complex engineering and operational needs into scalable solutions that empower teams across the company. 

The Production Deployments domain owns the end‑to‑end lifecycle of production services at Agoda—from initial deployment through operating, scaling, day‑to‑day management, and eventual retirement. This work spans more than a thousand services in production and includes deployment orchestration, private cloud runtime environments, service controls, and cost‑aware resource management. The domain is central to Agoda’s Production Excellence, balancing developer autonomy with the guardrails required for reliability, security, and efficiency at scale. 

The Opportunity 

As a Technical Product Manager for Production Deployments, you define and evolve the platforms that govern how services are deployed, operated, scaled, and managed in production. You partner with platform engineers, SREs, and application teams to improve not only how software is released, but also how it consumes resources, manages risk, and operates cost‑effectively across its lifecycle. 

This is a high‑impact role shaping how thousands of services run in production—enabling teams to move quickly while providing the visibility, controls, and standards required to operate reliably at scale. 

In This Role, You’ll Get To: 

• Own the full product lifecycle for production deployment and runtime platforms—from discovery and design through adoption and continuous improvement. 
• Define a clear long‑term vision for managing production services, including deployment, operating, scaling, upgrades, and decommissioning. 
• Partner with platform engineers, SREs, and service owners toidentify operational challenges and prioritize high‑impact platform capabilities. 
• Enable safer and more efficient releases through automation, standardization, and platform guardrails.
• Drive visibility and controls around resource usage and cost, enabling teams tooptimize and right‑size their services. 
• Design and evolve self‑service capabilities and controls that allow teams to manage services independently while meeting reliability and security standards.
• Balance delivery velocity with reliability, capacity management, and cost efficiency.
• Define and track key metrics across the service lifecycle, including deployment frequency, change failure rates, resourceutilization, cost efficiency, and recovery time. 
• Communicate clearly across engineering and leadership, including during complex or high‑impact production situations.
• Demonstrate strong ownership and execution, driving initiatives from concept through broad adoption across a large engineering organization. 
• Stay current with industry practices in CI/CD, cloud platforms, platform engineering, cost optimization, and large‑scale service operations, and apply them pragmatically.

What You’ll Need to Succeed: 

• Experience working in or closely with production environments, with understanding of how services are deployed,operated, scaled, and supported in live systems. 
• Ability to understand developer and service‑owner requirements at a technical level, including the workflows and controls needed tooperate applications in production. 
• Proven ability to navigate differing requirements, such as speed vs. safety, flexibility vs. standardization, and team‑specific needs vs. platform consistency.
• 3+ years of experience in technical product or program management within a highly technical environment.
• Strong product thinking and communication skills, with the ability to influence and align engineering teams without direct authority.
• Experience defining strategy, setting priorities, and delivering platform capabilities used by many teams.
• Experience leading complex, cross‑functional initiatives involving infrastructure, cloud, or internal developer platforms.
• Excellent stakeholder management skills, able to clearly articulate technical trade‑offs and decisions.
• Working familiarity with common production concepts such as containerized services, service discovery, service meshes, or orchestration platforms.
• Data‑driven mindset; comfortable working with metrics, dashboards, or SQL to inform decisions and measure impact.
• Highly organized and adaptable, comfortable operating in ambiguous spaces with evolving requirements.
• Hands‑on experience with product and delivery tools such as JIRA and Confluence.
• Curiosity, ownership, and a continuous‑improvement mindset, focused on enabling engineers tooperate services effectively at scale. 

***This position requires a successful candidate to relocate fully to Bangkok, Thailand, where relocation support is provided.***

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Get to Know our Team:  

Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver to this success has been the team of Agoda Finance. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities. Not only do we have the unique role of balancing risk management with continued innovation and growth, we also serve as a means of empowerment for both our team members and those within the company. Having experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way.  

The Opportunity: 

As a  Specialist - Oracle Fintech Data and Automation (FDA), you will be a key member of our team, using your 5+ years of experience to design, implement, and manage systems and processes controls that drive our Finance functions. You’ll take on the role of Compliance Owner for “Off The Shelf Systems (OTS),” working closely with IT, Product, Risk and Compliance, Auditors, and other departments. We’re looking for a results-oriented professional who can communicate effectively, manage projects, and collaborate across teams. 

You will be expected to confidently express your ideas and perspectives to stakeholders and manage projects with minimal supervision. Being comfortable with ambiguity, organized, and possessing strong interpersonal skills will be essential to your success. Your ability to influence, communicate, and drive change will be critical in delivering value to the business. 

In This Role, You'll Get to be a: 

• Tech, Process, and Compliance Advisor: Participate in business discussions, providing expert insights from both a finance and compliance perspective to ensure that technology and processes meet user needs, while adhering to risk management, segregation of duties (SoD), and access control standards. 
• Solution Implementer: Develop, configure, and implement off-the-shelf Oracle finance technology solutions, ensuring seamless integration with existing Oracle systems while maintaining strong controls around user access, security, and compliance. 
• Testing and Risk Contributor: Support testing phases, ensuring finance systems operate efficiently while upholding risk mitigation strategies, proper segregation of duties, and that access controls are correctly implemented throughout the development and testing lifecycle. 
• System and Compliance Evaluator: Regularly assess and improve Oracle finance systems and processes to enhance efficiency, mitigate risks, and ensure compliance with regulatory standards like SOX and internal access control policies. 
• Change Coordinator: Evaluate the impact of upstream changes on finance systems, reports, and access controls, collaborating with Oracle technical and business teams to ensure smooth and compliant implementation with a focus on mitigating potential risks. 
• Issue and Compliance Resolver: Serve as a liaison between business and tech teams to analyze and resolve software or technical issues, ensuring that solutions comply with Oracle’s access control policies, risk management protocols, and financial regulations. 
• Continuous Learner: Stay updated on accounting, tax, and risk management developments, particularly within the travel industry, to ensure that Oracle finance systems remain compliant and future-ready. 
• System Maintainer: Assist in the setup, maintenance, and compliance of financial systems, ensuring they are optimized for business success, maintain high user satisfaction, and are safeguarded with proper access controls and risk management protocols. 

What You’ll Need to Succeed: 

• Industry Expertise: Over 5 years of experience managing finance system projects and operations, particularly within ERP systems in the tech or e-commerce sectors, with a strong focus on Oracle Fusion Finance configuration, compliance, access control, and risk management. 
• Oracle Fusion Finance Configuration: Extensive experience configuring and optimizing Oracle Fusion Finance systems, ensuring seamless integration with financial processes while adhering to compliance and regulatory standards such as SOX. 
• Finance Systems Proficiency: In-depth understanding of multiple finance systems, including Oracle Fusion Finance, with proven success in applying this knowledge to ensure compliance with segregation of duties (SoD) and access control policies. 
• Stakeholder Management: Demonstrated ability to manage and influence stakeholders across finance, IT, and business teams to align on project objectives, risk mitigation strategies, and successful outcomes in Oracle Fusion environments. 
• Educational Background: Bachelor’s degree in Business Administration, Finance, Accounting, or a related field. A professional accounting qualification is a plus, with strong understanding of financial controls and SOX compliance. 
• Adaptability: Proven ability to excel in fast-paced, dynamic environments, quickly adapting to new challenges, including Oracle Fusion configurations, while maintaining compliance with industry standards and evolving regulations. 
• Vendor Management: Skilled in managing vendor relationships, negotiating best outcomes while maintaining strong partnerships, ensuring vendor compliance with Oracle system configurations and financial regulations. 
• Project Leadership: Strong project management capabilities, leading cross-functional initiatives involving Product, Tech, and Business teams, with a focus on Oracle Fusion Finance, aligning objectives, mitigating risks, and driving successful execution. 
• Analytical and Problem-Solving Skills: Strong analytical mindset with the ability to identify practical solutions, particularly in Oracle Fusion Finance configuration, risk management, access controls, and system optimization. 
• Detail-Oriented: High attention to detail, ensuring that Oracle Fusion Finance systems are continuously improved and compliant with internal and external regulatory requirements. 
• Communication Skills: Excellent written and verbal communication skills, combined with strong organizational and planning abilities to effectively convey project goals and compliance measures, especially related to Oracle Fusion Finance. 
• Dependability: Strong sense of urgency and results orientation, dedicated to meeting goals, ensuring compliance, and driving business value through effective Oracle Fusion Finance configuration, risk management, and system optimization. 
• Good experience with Oracle BI Publisher (BIP), including the ability to understand existing reports and design, develop, and maintain new BIP reports (templates, data models, and layouts).
• Proficient in SQL, with the ability to write, optimize, and troubleshoot SQL queries for reporting, data analysis, and integrations.

It’s Great if You Have: 

• Experience working in finance cross-functions (e.g., Tax, Finance operations, Treasury, FP&A). 
• Familiarity with project management methodologies (e.g., Agile, SDLC). 
• Experience in data analytics or with other modules within Oracle Fusion ERP. 
• Knowledge of Robotic Process Automation (RPA) tools and other financial software.

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About the Job

You are looking for a challenge, eager for a fast-paced startup environment that will push you out of your comfort zone, where learning happens. Most importantly, you’re a problem solver with exquisite attention to detail , unafraid to get technical to understand the root cause of an issue.

The Financial Operations team manages all customer funds across the region, ensuring that funds are placed appropriately, liquidity is managed correctly, transactions are reconciled and all manual operations to support customer fund flows are executed to an extremely high standard.

As we expand across more countries, we have developed a global offering (“Global Accounts”) for our merchants, allowing them to move funds seamlessly across currencies and leverage any of Xendit’s global services from within one dashboard. This role will be the main owner of all regional fund flows, overseeing float management, liquidity forecasting, day to day operations, cross border and FX operations. The focus will be on the strategy and management of this, while execution will primarily be done by the existing operations team.

If you can be accurate and detail-oriented under pressure, are always reliable, collaborative, and love the dynamic environment of operations, we want to hear from you. Bonus points for those who love challenging the status quo.

Minimum Qualifications

• Graduate of Management, Accounting, Finance, or a similar course, with 5-8 years of relevant experience in a start-up/fast paced environment or within the payments, fintech, or financial services spaces
• At least 3 years working in cross-border and FX operations
• Able to get your hands dirty, getting into the weeds of the operations to ensure they are done in the most efficient and effective manner
• Comfortable dealing with large datasets and data analysis
• Constantly looking to push the bar and increase standards of operations
• You have a discerning ability to prioritize workload in line with tight deadlines and work effectively under pressure
• You are a team player and communicate well with internal and external stakeholders
• You have great ownership mentality and have proven you can push towards a goal by yourself
• You pick up new skills quickly using a combination of self-exploration and relationship building
• You are detail-oriented and able to manage multiple priorities while maintaining quality work
• Detail oriented, can see patterns in data/information or notice when something is amiss
• Located in Jakarta, Bangkok, Manila or Kuala Lumpur

Preferred Qualifications

• Experience working in or dealing with banks or large financial institutions
• Experience with SQL or visualization tools (e.g. Looker)
• Experience in managing a Finance / Financial Operations team of 4-6 people
• Experience managing a geographically dispersed team

Responsibilities

Design & execute the fund management & liquidity strategy for Global Accounts operations

• Understand all fund flows, their volumes, and their liquidity requirements, in order to design the right strategy to support these operations
• Design & execute on the strategy to manage liquidity in the most operationally and cost effective manner for Xendit. Adjust strategy as needed
• Monitor funds across the region through the day to ensure correct allocation across accounts and currencies

Monitor Global Accounts & FX operations to ensure seamless execution

• Execution of Global Accounts & FX operations will be done by the existing Financial Operations team. Oversee and guide the operations to ensure that there are no errors or disruptions to merchant flows
• Create or update SOPs as required to correct operations and ensure they all follow best practices
• Address and manage any operational issues or escalations independently

Operational improvements & reporting

• Focus on the processes and tooling to enable the execution of cross border fund flows and liquidity operations
• Report on Global Accounts operations and liquidity statuses to the Financial Operations Head and to broader leadership as required
• ⁠⁠Own and drive Global Accounts & FX metrics such as efficiency and accuracy

Work closely with various internal teams to drive success

• The reconciliations of all fund flows are done by a centralised team. Work closely with this team on all Global Accounts / FX recons to ensure they have the information they need and to address any questions / unreconciled items that arise
• As the product continues to evolve, partner closely with the product team to give feedback on the product and provide FinOps’ input and requests, to ensure future builds and evolutions meet our operational requirements
• Solve complex problems by working across product, regional partnerships, treasury, compliance, sales and growth teams to ensure FinOps is able to support all aspects of our Global Accounts

Do whatever it takes to make Xendit succeed

Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent.

Job Responsibilities
As a Business Analyst, you work closely with our customers and Development team. You are responsible for analyzing, capturing, and prioritizing the requirements for the new customer experience initiatives of our customers. You will need to manage customer expectations and help them to translate their vision into a project that can be implemented within time and budget. The job comes with great responsibility and offers the opportunity to work side by side with our customers and guide them to achieve desired outcomes. Typical responsibilities include:
• Gather, define, and prioritize requirements of the project in close collaboration with the client
• Write functional requirements using use case specifications or user stories
• Perform business process gap analysis and manage requirement change
• Act as "product owner" for the project to guide the team making the right choices to maximize project & customer success
• Collaborate closely with technical teams to configure / optimize the customer experience

Skills / Experience / Qualification
Types of experience & skills that we are looking for:
• University education and degree (preferable business or IT related), and strong academic record
• Minimum of 3-8 years of experience in a similar role
• Minimum of 5-8 years of experience in a client facing position
• Experience working in the scrum environment
• Experience in requirements management and/or process modeling
• Knowledge of multiple development methodologies, e.g. RUP, Kanban, SCRUM, Waterfall
• Excellent written and verbal skills in English
• Perseverance and pragmatism to solve complex problems
• Ability to perform under pressure
• Ability to work in a multicultural and international environment

Desirable:
• Experienced in business processes and forms solutions
• Experience in banking industry
• Experienced in requirement management tools
• Experienced in project management tools
• Experienced with e-commerce

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