Get to Know our Team:  

In the age of technology, things are constantly changing. The travel market is much the same, being more dynamic and complex than ever. Agoda’s Legal team is well suited to take on the challenges presented, adopting a proactive mindset to tackle challenges and solve problems. We are quick on our feet, decisive, and collaborate with multiple departments. We hire out-of-the-box thinkers that are well grounded with ethics and legal knowledge to ensure that Agoda achieves the right results, the right way.  

The Opportunity: 

This is an exciting opportunity to lead, develop and grow a role within the Commercial and Corporate Team. Seeking a senior, seasoned, able, confident, curious and self-motivated lawyer (to be based in Bangkok) to join the Agoda Commercial and Corporate Legal team who will work closely with other stakeholders in the Booking Holdings group and particularly with colleagues across the Group brands.  

This is an important role, reporting to the VP of Commercial and Corporate, leading and owning the relations with the Supply team that manages 100% of Agoda’s property relationships. There is a high focus on supply contracts, B2B relationships, all matters relating to hotel/property relationships, general commercial matters and Supply Team operational improvements. You will have an opportunity to be the sole POC for what is one of Agoda’s most dynamic and important teams – right at the heartbeat of the Agoda model.

*This role is based in Bangkok, with relocation and work visa provided for those who aren't yet based in-market

**No full-remote options

In this Role, you'll get to:  

• Be the key decision maker for certain legal decisions in conjunction with business stakeholders and escalates other key decisions. You will ensure collaborative engagement with teams across the Agoda Legal Team and manage escalations to senior management (including GC and CEO).  

• Draft and negotiate international, commercial agreements with a focus on strategic partnerships, B2B, supply distribution, new initiatives, marketing, and public relations. 

• Own and lead the legal support with a critical business partner that covers 100% of all supply relationships for Agoda. With a small team you will help develop junior team members coaching and mentoring.  

• Actively engage with Agoda senior management at a C-suite level.  

• Provide well-reasoned, practical legal advice on a wide-range of legal and business matters and processes. You will be the “go to person” for the Supply team and will dovetail your priorities with their priorities and strategy.  

• Be fully autonomous for management of the legal Supply team together with the creation and delivery of departmental and team objectives.  

• For Supply stakeholders – lead the provision of advice, strategic direction and commercial solutions relating to litigation and disputes. Managing these with smart, innovative and P&L focused solutions. Draft key agreements with hotel partners, manage disputes and drive continual improvement and innovation.  

• As a true business partner, to maintain regular communication with key business teams, including senior level management, global legal team, finance and tax, and external counsel. 

• Drive and implement contract standards and controls, including that which happens at the holding company and/or sister-brand level. 

• Be the lead contact to drive new policies, procedures, training, and templates with the goal of fostering efficiency and compliance – with a lens on efficiency and innovation.  

• Influence senior stakeholders on innovative implementation of key legislation across broad legal areas specific to Supply.  

• Support the VP of Commercial and Corporate in ideation and implementation of pan team strategies, initiatives and innovation. You will work across the Agoda legal team driving collaboration, efficiencies and a deep level of cross team engagement.  

What you'll Need to Succeed: 

• 12+ years post qualified experience with a high level of impact. 

• Demonstrable ability to work autonomously with proven management and leadership experience of small-medium sized teams. High level of commercial awareness and business acumen. 

• Autonomous ability to manage and lead a multitude of complex and strategic legal matters and demonstrates a broad vision for the function. Ability to create, drive and own a strategy for the Supply legal team ensuring that vision and strategy is aligned with the annual business goals.  

• 1st class communication (verbal and written) and organization skills with high level of English proficiency. Exceptional legal drafting skills.  

• Experience in negotiating and influencing high complexity and risk matters externally (including government authorities). 

• Have the ability to provide commercial, innovative legal solutions to a fast paced and challenging business partner. A passion to drive efficiencies and process improvement – including the use of Gen AI.  

• Qualified lawyer/attorney with current entitlement to practice. Strong academic credentials, top-tier law firm experience plus prior in-house and significant contracting and commercial experience. 

• History of providing simple, concise & pragmatic advice for legal matters with high complexity and risk or strategic importance, always ensuring communications cut through complexities, are simple, avoid jargon and appropriate for the target audience. Making the complex simple with a wide range of stakeholders.  

• Deep experience in dealing with general commercial contracting matters, B2B relationships, procurement and disputes – ideally within the travel or B2B space. This role will be the sole contact for all supply related matters (including disputes) for the Agoda One Supply division. 

• Proactively anticipating issues that are yet to come for the business supported areas with holistic awareness across the organization. Create innovative solutions that take account of risk appetite and business goals. 

• Interact with colleagues, both legal and commercial, from the Supply/Key Accounts teams as well as Product Team to drive collaboration, consistency and alignment of operational practices. 

• Ability to work independently from intake through execution and work closely with business partners on solutions and innovative process improvements. 

• Aligned with the Agoda values and in particular Legal Teams “Values in Action”.  

• A demonstrated can-do, roll up your sleeves, collaborative approach, coupled with a strong work ethic and sound judgment. 

• Experience with travel industry/technology. 

• Ability to forge trusted relationships with colleagues around the world. 

#LI-DN2 #Bangkok #Kualalumpur #Amsterdam #London #Paris #NewDelhi #Jakarta #Singapore #Hongkong #berlin #Sydney #Melbourne #Milan #Rome #Madrid #Barcelona #New York #Vancouver #California

Role:  GenAI Account Director

Location:  Bangkok, Thailand

About the role: 

The Account Director is a senior professional who develops and manages accounts, builds and delivers business, and takes accountability for the human and financial performance of the team. Broadly similar in scope to a Director, this role typically handles smaller accounts — bringing the same strategic authority and commercial rigour at a more focused scale. You may serve as the most senior level of oversight on certain accounts, and will oversee either multiple accounts or the studio's largest strategic client relationships.

You'll provide daily programme management and team member guidance — owning the client relationship at senior stakeholder level, and serving as a primary and authoritative communicator on large strategic accounts. You'll provide excellent strategic and tactical counsel — analysing challenges, developing programmes, and overseeing the delivery of a high-quality, profitable service. You'll be equally focused on growing revenue from existing clients and identifying opportunities with new ones, while managing budgets, billing, and all financial performance requirements for your accounts.
Leading a team of 4–10 people, you'll be responsible for hiring, developing, and motivating the people in your charge — fostering a culture of collaboration, creative excellence, and continuous AI adoption across Beauty AI Studio (BAIS).

What you will be doing: 

Client & Account Leadership

• Own senior client relationships across Unilever Beauty & Wellbeing — serving as the primary and most senior communicator on large strategic accounts, and acting as the trusted strategic partner and escalation point for executive-level stakeholders.
• Oversee multiple accounts or the studio's largest client accounts — providing daily programme management and ensuring consistent delivery quality and commercial performance across the portfolio.
• Provide strategic and tactical counsel to clients: analysing business challenges, identifying opportunities, and developing programmes that deliver measurable impact.
• Lead strategic planning across accounts — defining objectives, shaping creative direction, and ensuring AI-powered solutions are integrated effectively into client programmes.
• Guide clients through AI implementation — building confidence, managing change, and demonstrating the value of generative AI within beauty and FMCG creative workflows.
• Drive business development from both existing and new clients — identifying growth opportunities, leading proposals, and converting strategic conversations into commercial outcomes.
• Oversee multi-channel campaign delivery across social, digital, video, and retail media — ensuring every output meets the creative and quality standards the category demands.

Commercial & Financial Management

• Take full accountability for account-level P&L — managing budgets, billing, revenue forecasting, and financial performance reporting.
• Manage budgets, billing, and all financial performance requirements across your account portfolio with accuracy and commercial rigour.
• Identify and act on opportunities to improve account profitability — optimising resource allocation, managing scope, and mitigating financial risk.
• Report on commercial performance to senior OLIVER leadership, with clarity on revenue, margin, and growth trajectory.

Team Leadership & Development

• Lead, manage, and develop a team of 4–10 people — including hiring, onboarding, performance management, and career development.
• Provide day-to-day guidance to team members — supporting delivery, managing workloads, and maintaining team motivation and wellbeing alongside output excellence.
• Foster a high-performing, collaborative team culture that balances creative ambition with commercial accountability.
• Mentor and develop account management talent within the team, building capability in client service, strategic thinking, and AI-assisted workflows.
• Set standards for responsible, effective use of generative AI tools within client work and internal processes, and embed adoption across the team.

Project & Studio Oversight

• Oversee end-to-end project delivery across the account portfolio — ensuring timelines, quality standards, and profitability targets are met consistently.
• Manage resource allocation across the team, sequencing workloads to maintain delivery momentum without compromising output quality.
• Develop and maintain rigorous project documentation, status reporting, and risk management practices across all active workstreams.
• Work closely with creative, production, and data teams to ensure cohesive, integrated delivery across all client programmes.

What you need to be great in this role: 

Client Leadership and Strategic Thinking

• Proven track record of leading senior client relationships and growing accounts within beauty, wellness, FMCG, or adjacent sectors.
• Experience serving as the primary and most senior point of contact on large, complex strategic accounts — with the presence and authority this demands.
• Experience overseeing multiple accounts or holding senior oversight responsibility on the largest and most complex client accounts within a studio or agency.
• Experience providing strategic and tactical counsel to senior clients — developing programmes, solving complex business challenges, and delivering measurable outcomes.
• Confidence operating at executive stakeholder level — presenting with authority, managing expectations, and building long-term client trust.
• Experience driving business development from both existing and new clients, including leading pitches and commercial proposals.
• Deep understanding of the beauty and personal care category — its consumers, content demands, platform dynamics, and competitive landscape.

Commercial and Financial Acumen

• Demonstrable experience managing account-level P&L — including revenue forecasting, budget management, billing, and profitability optimisation.
• Track record of delivering commercial growth through strong account stewardship and proactive opportunity identification.
• Experience managing budgets, billing processes, and financial performance requirements across a portfolio of accounts.
• Confidence in commercial negotiation and scope management.

Team Leadership and People Development

• Experience leading, managing, and developing teams of 4–10 people, including hiring and performance management.
• Ability to build and sustain high-performing, motivated teams in fast-paced, multi-disciplinary studio environments.
• Track record of developing talent and building capability within account management functions.
• Experience providing daily guidance to team members across both delivery and professional development.

Channel and Production Knowledge

• Strong working knowledge of social, digital, video, and retail media channels — and the content production workflows that support them.
• Experience overseeing integrated campaign delivery across multiple channels and markets simultaneously.
• Familiarity with AI-powered creative production and the ability to guide clients through its practical application.

Gen AI & Agentic Thinking

• Experience establishing AI quality standards and governance frameworks for a team — ensuring responsible, effective adoption across client work and internal processes.
• Ability to integrate AI across team workflows and client deliverables, with a clear understanding of where AI enhances output and where human judgement must lead.
• Experience guiding clients through AI implementation — building understanding, managing change, and demonstrating commercial value.
• Agentic leadership: a systematic, goal-oriented approach to complex business challenges — breaking problems into components, identifying optimal paths forward, and executing with clarity and adaptability.
• Guides team members in responsible AI adoption; mentors on critical evaluation of AI outputs before sharing with clients or stakeholders.
• Understanding of emerging Gen AI capabilities relevant to beauty, FMCG, and content production — with the curiosity to stay ahead and bring new thinking into the studio.

Req ID: 17198

#LI-Hybrid  

#LI-EP1

• This is a full-time position that requires 3+ years of experience in digital marketing and project management.  
• Please submit your application in English. Applications in other languages will not be considered. 
• This position is open to Thai nationals or individuals who are already authorized to work in Thailand.
• Applicants who pass the initial screening must be available to attend an in-person business case test, followed by an interview.  

VML MAP is looking for a dynamic and detail-oriented Producer to join our Bangkok office and ensure the smooth delivery of marketing campaign execution for one of our major international clients. You will play a key role in driving operational efficiency, managing delivery timelines, and enabling cross-regional collaboration. If you thrive in a fast-paced environment, enjoy working across teams and time zones, and are passionate about delivering high-quality work, this role is for you. 

What will your day look like?

You will be an essential part of the Marketing Operations team, working closely with colleagues across different regions to ensure that everything runs smoothly from planning and briefing to actual delivery. You will manage resource capacity, facilitate daily SCRUMs, and keep processes and documentation accurate and up to date. You will also lead the rollout of new processes and projects, ensuring the team can adopt them effectively. From onboarding new hires to handling client requests, you will play a central role in enabling team success and maintaining high delivery standards. 

More specifically, your tasks will include: 

• Process Management: Maintain accurate and up-to-date operational process documentation, SOPs, and reporting.  
• Capacity and Resource Management: Coordinate weekly capacity planning, support managers with resource planning, and align resources across time zones to meet delivery timelines.  
• Operational Oversight: Lead or delegate daily SCRUMs, manage Kanban boards, and monitor daily workload to align with planned schedule. 
• Process Improvement and Implementation: Implement new tools and processes ensuring successful adoption into daily operations.  
• Onboarding and Team Integration: Oversee onboarding for new hires, ensuring smooth integration through mentorship and structured support. 
• Client Support: Manage and prioritize client requests, ensuring they are directed to the right teams for timely action, coordinate resolution of incidents to minimize impact on campaign delivery.  
• Cross-Team Collaboration: Act as the main point of contact for cross-functional collaboration and internal stakeholder alignment. 
• Admin and reporting: Oversee finance and operational reporting, and manage vacation planning.  

Who are you going to work with?

At VML MAP, you will join a vibrant team of Campaign Specialists, Coordinators, Solution Experts, Operations Managers, and Account Management professionals. You will be supported by a talented and driven team, all working together to achieve success. We work in a highly collaborative environment where every opinion is heard, and ideas are encouraged and valued, fostering teamwork and continuous improvement. 

What will you bring to the table?

• 3+ years of experience as a Coordinator or Project Manager in a digital marketing or CRM-focused environment. 
• Bachelor’s degree or equivalent in Marketing, Communications, Project Management, Business, or a related field. 
• Exceptional communication skills in English, both written and verbal. 
• Ability to navigate and understand CRM systems and technical workflows, with a strong grasp of process logic and a keen eye for detail in operational execution. 
• Proficient in project and productivity tools, such as Microsoft Office Suite, Jira, and familiar with CRM platforms like Adobe Campaign, Salesforce Marketing Cloud, or Braze. 
• A proven ability to work effectively with diverse stakeholders. 
• Agile and flexible mindset, able to adapt quickly to evolving client needs, operational challenges, and cross-market delivery requirements. 
• Proven experience building and managing strong client relationships, including clear communication, issue resolution, and expectation management across global teams. 
• Proven project management skills with experience managing workflows and delivering against timelines while keeping all stakeholders aligned.  

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

#LI-EMEA

Do you want to help create a smooth, professional employee experience in a fast-moving, international setup? As our People Operations Partner in Bangkok, you’ll own key employee lifecycle operations in the region and help land consistent global People processes locally. You’ll be the on-site go-to for operational People topics, with support and sparring from the wider People Experience team. 

What will your day look like?

In this role, you’ll be at the center of the employee lifecycle in Bangkok, ensuring People processes are smooth, accurate and on time and that local requirements are handled correctly. You’ll partner closely with our Regional Operations Director – APAC and collaborate with the local VML Thailand team to get contracts, changes and employee processes executed. Your key tasks include: 

• Coordinate recruitment efforts locally in close collaboration with hiring managers, talent acquisition and the local VML Thailand team 
• Own and coordinate employee lifecycle operations (joiners, changes/movers, leavers) 
• Coordinate contract signing and employment documentation with local partners (e.g., offer/contract, addendums for role/salary changes) 
• Trigger and coordinate key local employee processes (e.g., probation review coordination with operations and local partners, ensuring local requirements are followed) 
• Coordinate resignation/offboarding administration, including calculating end dates and ensuring required local resignation documentation is completed correctly 
• Coordinate local employee documentation requests with local partners (e.g., employment certificates, payslips) 
• Support coordination of local benefits administration with the local VML Thailand team 
• Maintain HR system data quality and documentation compliance, ensuring accurate records and clean documentation practices 

This is a 1-year fixed-term position to start. 

Who are you going to work with?

You will be part of our People Experience team of around 20 colleagues. While our headquarters are in Copenhagen, Denmark, the People team is distributed globally across regions, supporting a highly international organization with colleagues from many different backgrounds. As the business continues to develop, our ways of working and People processes evolve alongside it, so you can expect variety, a fast pace and plenty of opportunities to learn and improve how things are done. 

In Bangkok, you’ll work closely with our Regional Operations Director – APAC and collaborate day-to-day with the local VML Thailand team. Even though you’ll be the only People Operations person on-site, you’ll have strong support and sparring from the People Experience teams in EMEA and the Americas. As part of a global team, you should expect some flexibility in working hours occasionally to join alignment meetings across time zones. 

What do you bring to the table?

You enjoy coordination and operational work, take pride in accuracy and can manage multiple tasks in a dynamic environment. You are structured, proactive and comfortable handling confidential information with discretion. In addition, you: 

• 3 – 4+ years of experience from a People Operations or HR operations/coordinator role and familiarity with Thai law and regulations 
• Are proficient in written and verbal English 
• Have strong organizational skills and attention to detail, with a clear follow-through mindset 
• Communicate clearly and professionally in writing and verbally 
• Are confident working with systems and data (HRIS experience is a plus) 
• Have solid Microsoft Office skills (especially Excel) and enjoy learning new tools 

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

#LI-APAC

 Are you looking to grow your career in a fast-paced and collaborative environment? Do you enjoy being the technical go-to person and helping teams deliver high-quality campaigns for some of the world’s most well-known brands? At VML MAP, we're seeking a Solution Expert who is eager to dive in and deliver high-quality, error-free campaigns.

What will your day look like?

As our new Solution Expert, you'll be the technical steward and owner for all technical processes and solutions managed by marketing operations. Your mission will be to leverage your comprehensive understanding of processes, platforms, and tools to provide operational support, ensuring seamless campaign execution and optimal platform performance. You'll troubleshoot technical issues, maintain platform functionality, and deliver essential technical training and support to your teammates.

More specifically, your tasks will include:

• Maintaining technical documentation clear and up to date.
• Troubleshooting and resolving technical issues for campaign execution.
• Receiving and providing input on Tech & Data handovers, assisting with training and rollouts.
• Providing hypercare support for critical or complex campaigns.
• Onboarding, guiding, and training team members.
• Identifying areas for upskilling and opportunities to expand service offerings.

Who are you going to work with?

At VML MAP, you'll join a vibrant, international collective of Producers, Solution Experts, Coordinators, and Operations Managers, all united by a shared dedication to delivering exceptional results for our clients. Collaboration isn't just a buzzword here; it's the heartbeat of what we do. You'll have the exciting opportunity to work hand-in-hand with cross-functional teams from our offices spanning the globe. You'll also gain hands-on experience operating within industry-leading marketing platforms such as Salesforce Marketing Cloud, Adobe Experience Cloud, JIRA, and more. This role is a great opportunity to build hands-on experience and grow within the marketing operations space.

What will you bring to the table?

We're seeking someone who is proactive, meticulously detail-oriented, and possesses an eagerness to learn. You thrive in a multicultural, fast-paced environment, and you excel both independently and as an integral part of a team.

While this position is ideal for those with foundational technical knowledge eager to apply their skills in a dynamic, hands-on environment, we welcome a large variety of backgrounds and experiences. Any prior experience in marketing operations or campaign execution with a strong technical focus is a definite advantage.

To truly shine in this role, you should possess:

• A genuine interest in marketing technologies and operations.
• Familiarity with marketing platforms, workflows, or automation tools (a plus, but not a prerequisite – we're here to help you grow!).
• A demonstrated ability to learn rapidly and seamlessly adapt to new processes and tools.
• Exceptional organizational skills and an unwavering attention to detail.
• Excellent communication skills in English, enabling clear and effective collaboration.
• A proactive approach to problem-solving and a genuine willingness to contribute to our continuous improvement journey.

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

#LI-EMEA

Please note that this job is a full-time, entry-level position located in Bangkok, Thailand

This position is open to candidates who already have the legal right to work in Thailand

The application and selection process will be conducted in English

The applicant must be able to attend the in-person interview at our Bangkok office

• Please note that this job is a full-time, entry-level position located in Bangkok, Thailand  
• This position is open to candidates who already have the legal right to work in Thailand
• The application and selection process will be conducted in English
• The applicant must be able to attend the in-person interview at our Bangkok office 

Would you like to become an expert in cross-channel marketing execution? Are you detail-oriented and looking to start a career in a dynamic environment with great opportunities to develop your professional skills? Then you might be the Digital Campaign Specialist we’re looking for in our Bangkok office! 

What will your day look like?

As our new Digital Campaign Specialist, you will first be introduced to our systems and work streams. Armed with the knowledge you need, you will become responsible for: 

• Implementing cross-channel marketing campaigns using leading CRM platforms 
• Creating workflows and target group criteria 
• Performing technical troubleshooting 
• Dispatching email, push and SMS communications 

Who are you going to work with?

We work very closely with our colleagues in Copenhagen, Lisbon, San Jose (Costa Rica), and Toronto, where 300+ employees in Marketing Operations are currently located. We are proud of our multicultural environment and easy-going, yet dynamic atmosphere, where we not only work together – we are great at having fun as well. 

Benefits of joining VML MAP in Bangkok: 

• Opportunity to kickstart your career in digital marketing 
• Experience working with global teams and well-known brands 
• Chance to get certified in world-leading marketing tools
• Opportunity to work with experts in the business and a diverse group of talented individuals 
• Team events 

What do you bring to the table?

You are proactive and pay great attention to detail. With your logic and structured mindset, you find it easy to learn new programs and work well in a team. 

In addition, we expect that you have: 

• Strong communication skills in English 
• Interest in gaining technical understanding and the ability to learn fast 
• Ability to work with both routine and complex tasks 
• Detail oriented 
• Team oriented 
• A bachelor's degree 

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper-personalization at scale, marketing automation and CRM.

With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

• This position is open to both Thai and foreign nationals.
• Candidates must have at least 4 years of experience working in a managerial role.
• Please submit your application in English. Applications in other languages will not be considered.
• Preference will be given to candidates who can attend an in-person interview at our office in Bangkok.

Are you a dynamic leader with a proven ability to motivate and guide a high-performing team of Campaign Specialists? Are you passionate about driving the seamless execution of digital cross-channel marketing strategies for our global clients? If you thrive in a fast-paced, international working environment and are seeking an exciting management position, we invite you to consider the role of Marketing Operations Manager at our Bangkok office!

What will your day look like?

As our new Marketing Operations Manager, you will be responsible for the smooth running of our daily operations and implementation of client campaigns, ensuring the continuous development of staff and operation services. More specifically, your tasks include: 

• Overseeing the team's daily operation and workload distribution 
• Ensuring compliance with Service Level Agreements such as quality assurance and time-to-market activity 
• Recruitment and people management and development 
• Supporting initiatives by the Country Lead and Global Directors 
• Reporting on progress and development for internal and external stakeholders 
• Risk management and mitigation 

Since we operate in a global environment with global clients covering multiple time zones, we expect you to be flexible with a can-do attitude. 

Who are you going to work with?

Our Bangkok office is currently made up of 45 employees and growing! You will be managing a very competent team of approximately 5-12 employees and operate as the link between our various in-house departments. 

We work closely together with our colleagues in Copenhagen (HQ) as well as our other 3 office locations in Toronto, Lisbon and San Jose (Costa Rica). You will play a crucial part in growing our Bangkok office, work closely with your operations team, and report directly to the Country Lead. We are proud of our multicultural environment and dynamic atmosphere where we not only work together – we are great at having fun as well. 

What do you bring to the table?

As a person, you are curious, proactive, and energetic, enabling you to lead and motivate others. You are great at spotting new opportunities, and you act fast while being able to constantly balance between taking charge and making room for others.  

Further, we expect that you have:  

• Experience in and a solid understanding of omnichannel marketing  
• Solid experience with CRM, digital production, marketing personalization and automation, commercialization of services, or process optimization 
• Demonstrated experience with people and performance management as well as talent profiling and recruitment (6 - 8 years)  
• Proven ability to establish and maintain strong personnel and stakeholder relationships (6-8 years)  
• Extensive background in project management 
• Client management experience as a plus 
• Highly collaborative, driven by a strong sense of inclusion and diversity 
• Excellent communication skills, and highly proficient in the English language 

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights!

This position is with Cialfo, one of the brands under Manifest Global, which also includes BridgeU, Explore and Kaaiser. 

About This Role  

We are looking for a talented University Enrolment Advisor to support our student recruitment business and counsel students to their dream college (Multi destination - UK/ USA/ Canada/Australia). The role requires a strong client service background with understanding of study abroad admission process. This is a global role where the UEA will be assisting students, parents, and counselors from Cialfo schools across different regions. You help them make the right educational choices by assisting with their queries, introducing them to colleges and courses that best “fit” their profile, ensuring a smooth application process, and finally helping with any roadblocks in their application.

What You Will Be Doing  

• Provide tailored counselling to help students choose the best destinations, courses, and institutions for their overseas education, based on their academic profile, budget and career goals.
• Guide students through all key stages of their application process — university shortlisting, application, document submission, offer acceptance, visa and other post-application services.
• Deliver top-tier service to ensure high conversion rates from inquiry to enrolment.
• Respond swiftly to inquiries, efficiently process applications, and assist with any student-related concerns.
• Build and nurture strong relationships with key stakeholders, including school counsellors, students, parents, and universities, to drive business growth.
• Contribute to developing and refining processes to manage student success on Cialfo and within the CRM.
• Manage account of the assigned schools and build rapport with the school counsellor  

About You  

• Qualifications 
  • Minimum of a Bachelor's degree. 
• Experience 
  • 3-4 years of experience in study abroad counseling for undergraduate and postgraduate students, focusing on the UK, ANZ, and US. 
  • Prior experience in client relationship or sales. 
• Knowledge and Skill Sets  
  • Deep knowledge of the education sector and university admissions processes, including entry requirements for the UK, ANZ, and US. 
  • Proven experience in managing student visa applications, particularly for the UK. 
  • Proficient in enterprise SaaS applications and collaboration technologies. 
• Qualities   
  • Persuasion and Sales Skills 
    • For effectively convincing hesitant students and parents of the benefits of studying abroad. 
  • Empathy and Interpersonal Skills
    • For actively listening and building rapport, helping to connect with individual students and parents. 
  • Problem-Solving Skills
    • For addressing anxiety and providing reassuring solutions tailored to students' and parents' concerns. 
  • Communication Skills
    • For delivering clear verbal and written communication, minimizing misunderstandings. 
  • Trustworthiness and Rapport Building
    • For demonstrating honesty and reliability, which establishes credibility with both students and parents. 
  • Adaptability
    • For flexibly adjusting advice based on evolving educational landscapes and offering alternatives aligned with students' interests. 
  • Persistence and Follow-Up Skills
    • For maintaining engagement through diligent follow-up and ongoing support. 
  • Authority
    • To encourage students and parents to share their complete plans, using a reliable tone to inspire trust. 
  • Lead Conversion
    • For turning inquiries into booked consultation sessions.

Get to Know our Team

In the age of technology, things are constantly changing. The travel market is much the same, being more dynamic and complex than ever. Agoda’s Legal team is well suited to take on the challenges presented, adopting a proactive mindset to tackle challenges and solve problems. We are quick on our feet, decisive, and collaborate with multiple departments. We hire out-of-the-box thinkers that are well grounded with ethics and legal knowledge to ensure that Agoda achieves the right results, the right way. 

The FinTech Legal team is a growing group of eight specialist lawyers supporting an ambitious B2C payments initiative. We provide end-to-end legal support across product design, commercial structuring, and operational rollout, working closely with the Regulatory & Licensing sub-team. This role is ideal for candidates who enjoy high-impact, hands-on work in an entrepreneurial environment, and who can balance innovative product advice with regulatory and compliance rigor. 

The Opportunity

We are seeking a seasoned Senior Counsel, FinTech & Payments to join our team and lead legal efforts for a strategic payments product. You will advise on product development, commercial arrangements, regulatory compliance, and operational risk—partnering with product, engineering, compliance, and external advisers to bring new payment experiences to market across jurisdictions. 

This pivotal role involves navigating the complex landscape of both regulated and non-regulated FinTech and Payment activities and offers a unique opportunity to immerse yourself in the dynamic and fast-changing FinTech industry, based in the vibrant city of Bangkok or Singapore, and contribute to Agoda’s growth and success. 

*Relocation package is provided for successful candidate who isn’t based in Bangkok already

**No full-remote option available 

In this Role, you’ll get to

Contribute to role focus and impact:

• This role is dedicated to a single, high-priority product — you will be fully embedded in the project and accountable for its legal delivery. 

• Early-stage opportunity — you will witness product ideas move from exploration to execution and will have clear opportunities to influence product decisions and strategy. 

• Regional, B2C focus — heavy localization requirements will deepen your understanding of APAC market dynamics and the regulatory philosophies of local authorities. 

• Visible outcomes — you may see the product launched and widely marketed during your tenure, creating a notable, resume-enhancing achievement. 

Experience supportive team and leadership:

• Join a collaborative, high-calibre team with experience across Europe and Southeast Asia; the group combines professional rigor with a supportive, collegial culture. 

• Work closely with Jonathan Tay, Principal Counsel & Lead Product Legal, who brings extensive in-house experience and the perspective of a former tech founder. 

Learning and working in collaborative environment 

• Intensive onboarding and development — the role offers structured, hands-on training and a steep learning curve. 

• High pace and commitment — expect demanding work during the project’s critical phases; we seek candidates ready to invest in rapid growth. 

• Commitment to balance — we actively work toward a sustainable 40-hour work week as the project matures and support personal development and wellbeing.  

What you’ll Need to Succeed

• At least 5 years PQE in private practice or in-house experience 

• Hungry to learn — actively seeks new knowledge and adapts quickly. 

• Curious and confident to ask questions — clarifies assumptions and probes for missing information. 

• Disciplined and sensible — manages stakeholders effectively, provides constructive pushback, and escalates appropriately when needed. 

• Organized — strong task, time, and project management skills; maintains clear, concise documentation. 

• Practical common sense — applies sound judgment to balance legal risk with commercial needs. 

It’s Great if you Have

• Experience in payments or banking & finance. 

• Experience in a B2C technology company. 

• Experience in a regulated industry. 

• Training and experience in M&A work. 

#LI-DN2 #Bangkok #Kualalumpur #Amsterdam #London #Paris #NewDelhi #Jakarta #Singapore #Hongkong #berlin #Sydney #Melbourne #Milan #Rome #Madrid #Barcelona #New York #Vancouver #California

More about the role:

Associate Director, Digital Communications will serve as the overall project manager of accounts, responsible for managing consulting personnel, budgets, and account profitability; driving new business development across various industry sectors; and contributing strategically to the overall growth and development of Burson Thailand.

What you'll do:

Client Service

• Lead digital marketing & communications strategy and best practices across various platforms and social communities
• Develop and implement creative and highly measurable digital marketing & communication programs or campaigns for several high-profile clients while tracking progress with regular reporting on engagement, conversion and traffic growth
• Research and identify key influencers, KOLs, and associated communities for digital marketing & communication campaigns
• Analyze reports identifying rooms for improvement and opportunities to ensure the success of a campaign
• Propose and measure KPIs and ROI
• Supervise production team or suppliers
• Stay up to date with the latest technology and best practices

Business Development

• Develop leads for new business
• Work with Managing Director and New Business Development Director to identify growth areas and expand business
• Grow existing client business
• Embed digital marketing & communication tools in business development pitches and presentations, assemble pitch team, and strategies for proposals
• Coach junior team members in business development skills

Strategic Counsel / Advice / Creative Inputs

• Offer strategic counsel to clients’ senior management
• Play an integral role in clients’ social media crisis or issues management
• Conduct digital marketing & communication training for clients
• Play a central role in developing digital communication strategies and proposals, and recommending creative directions/ solutions to help clients achieve their objectives
• Develop and build online media and influencer relationships

Account Management

• Provide accurate budget estimates using the Burson Estimator for projects and retainer accounts
• Manage and track all client budgets to prevent over-servicing
• Develop and build client relationships

Project / Team Management

• Responsible for overall successful management of projects or retainer accounts
• Responsible for assembling the “best team” to service a project or retainer
• Efficient use of budget allocations to ensure the profitability of account/project
• Manage, coach and train junior or new members of the project team
• Play mentor to newcomers
• Ensure that all outputs by team members meet Burson standards, client requirements and deadlines
• Day-to-day liaison with clients
• Develop, build and manage client relationships
• Manage dynamics of your teams
• Look after professional and emotional welfare of team members
• Conduct performance appraisals of team members

Contributing to the Management of Burson Thailand

• Contribute actively to the management of the Bangkok office including staff development and digital marketing & communication trainings, recruitment and confirmation of new staff, identification of growth areas for digital PR services etc
• Support the managing director in charting out business strategies and realizing set business goals
• Manage and oversee Burson social media channels to promote the strong reputation as well as attract new prospects

Experience that contributes to success:

• 10 years up of experience in digital marketing, media planning, and optimization, especially in B2C sectors
• Possess a working background in an agency with a proven track record in advising and servicing leading global brands
• Proficiency in digital marketing and analytics tools such as Google Analytics, Meta Suites (social analytics), Hootsuites, and Mailchimp, etc.
• Demonstrable experience in designing and implementing successful digital marketing campaigns
• Excellent analytical and project management skills
• Be a self-motivator as well as team-motivator
• Experience in SEO is a plus

#LI-DNP 

More about the role:

Senior Associate / Associate are responsible for day-to-day servicing of clients, handling of accounts assigned to them, and initiating and implementing PR activities outlined in a communications program to Burson’s standards.

What you'll do:

Account Management

• Day-to-day management of allocated accounts according to agreed program and scope of work

• Fully familiarize oneself with client’s business and the related industry, client contacts, and clients' internal communications procedures and processes

• Fully familiarize oneself with Burson client servicing standards, client report and budget procedures

• Prepare all contact reports on client meetings and timely submission of such reports to clients

• Prepare monthly activity reports detailing all activities carried out for the month for the client in question

• Ensure that all written materials to be submitted to client are accurate, error-free, well written in English or Thai and approved by a manager or director in charge of that account

• Brief third parties e.g. KOLs and influencers, collateral designers, photographers, event companies etc. fully and clearly on clients’ requirements and preferences

• Build and develop relationships with the media, KOLs and influencers

•  Experience in working and managing influencer and online campaigns.

   

Creative / Strategic Inputs

• Contribute creative and strategic inputs for client’s PR program, proposals and at client meetings

• Provide strategic counsel and advice to clients

• Proactively alert clients or the team leader on issues and events that will have an impact on client business or PR program.

• Advice and alert the team leader to emerging client issues e.g., budget, personnel etc.

• Contribute to business development pitches particularly in research and intelligence gathering

• Experience in IT or Sustainability or Consumer Goods or Automotive field is a plus.

Business Development

• Provide business development leads if you come across them

• Identify and develop new business opportunities from existing clients

   

• Contribute in business development pitches and undertake research or intelligence gathering work

#LI-DA1