Your Opportunity

Scion is paving a path in student living and the Experience Team Member (ETM) is essential to our commitment to exceptional customer experience and strong partnerships within the community. This position combines marketing, relationship building, administration and customer service all in one.

The ETM will thrive in a fast-paced, agile, collegiate environment. This role demands exceptional interpersonal and problem-solving skills and stellar work ethic.

Your Responsibilities

Customer Experience & Sales

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.

Property Administration

• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

The responsibilities listed above may not be all inclusive.

What We Require

• Customer-centric mindset
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods

Operational Details

• Job location is at the assigned property.
• Working hours consist of daytime business hours and after hour on-call rotation.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

What we do and why we do it

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How it’s going (and growing)

With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.

About the Role

As Roofstock continues to scale its national footprint, we are seeking a Safety Specialist to serve as the chief architect of our physical safety culture and a key partner in supporting our fleet operations.

This is a safety-first role. You will develop, implement, and oversee a comprehensive workplace safety program for the organization, covering everything from OSHA compliance and incident investigation to field safety training and risk assessment. You will also contribute to fleet operations alongside Scott Lawrence and the Field Operations team, supporting vehicle compliance, driver safety, and vendor coordination. Your goal is to build a proactive, "Safety First" culture that protects every employee, whether they are in a vehicle, at a property, or in a warehouse, while contributing to efficient fleet stewardship.

Key Responsibilities

Safety Management & Organizational Culture (Primary)

• Safety Strategy & Policy: Develop, implement, and maintain company-wide safety policies, procedures, and programs (including the IIPP) to ensure a safe workplace for all employees.
• Risk Assessment: Conduct regular safety audits, property site inspections, and risk assessments to identify and mitigate environmental and physical hazards across all operating markets.
• Incident Investigation: Lead the response for all accidents, near-misses, and workplace injuries. Perform root-cause analysis and recommend corrective actions to prevent recurrence.
• Training & Education: Design and deliver safety training modules covering PPE usage, ladder safety, chemical handling, emergency preparedness, defensive driving, and topics surfaced by incident trends or regulatory changes.
• Compliance: Ensure the organization adheres to federal, state, and local regulations (OSHA General Industry, DOT, state-specific requirements) and maintain all required safety documentation and reporting (OSHA 300 logs, incident reports, training records).
• Workers' Compensation: Partner with People Operations and Insurance on claims processing, return-to-work programs, and claim frequency reduction through prevention-focused strategies.

Fleet Operations Support (Secondary)

• Driver Safety & Coaching: Use telematics data (Geotab) to monitor driver behavior, support coaching conversations, and maintain driver safety scorecards in partnership with Field Operations.
• Compliance & Documentation: Support vehicle registration, emissions, and insurance compliance across all operating states. Help maintain centralized fleet records.
• Vendor Coordination: Serve as a point of contact for fleet vendors (WEX, Geotab, E-Fleet, leasing companies) alongside Field Operations leadership.
• Maintenance Support: Assist with preventative maintenance scheduling, invoice review, and repair coordination to minimize vehicle downtime.
• Data & Reporting: Contribute to monthly fleet and safety scorecards for leadership, covering safety stats, driver behavior trends, vehicle utilization, and maintenance costs.

Qualifications

• 5+ years of experience in Occupational Safety/Health (EHS), workplace safety, or a closely related discipline.
• Deep working knowledge of OSHA General Industry standards and multi-state regulatory compliance.
• OSHA-30 certification (or equivalent/superior credential such as CSP or CDS, with willingness to obtain OSHA-30 within 90 days if not held).
• Proven experience building safety programs, writing SOPs, and conducting workplace hazard assessments.
• Strong proficiency in Google Sheets/Excel for data analysis and reporting.
• Proven ability to influence behavior and drive cultural change across all levels of an organization.

Highly Preferred

• CSP (Certified Safety Professional) certification.
• Experience in a field-service, property-services, or property management environment.
• Familiarity with fleet operations, telematics platforms (Geotab), or fuel management systems (WEX).
• Experience with DOT regulations and driver qualification file management.
• Bachelor's degree in Occupational Safety, Environmental Health, or a related field.

Location

This is a remote position. Candidates must be based in one of the following metro areas: Dallas, TX; Tampa, FL; or Atlanta, GA. Occasional travel for market visits, site safety audits, and conferences is expected.

Compensation

$70,000 - $80,000 annually  

Compensation range may be adjusted based on experience and location.

Pay Transparency

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position.  Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors.  Roofstock is a total compensation company; the base salary is only a part of our total compensation package.

Competitive & Unique Benefits Package

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Wellness and home office/cell phone subsidies
• Robust health, dental, vision insurance, and more
• Wellness and home office/cell phone subsidies 

Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.  

Commitment to Equal Employment Opportunity 

Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

#LI-REMOTE

Fairstead has an exciting opportunity at one of our properties, and we are looking for a strong Community Manager to join our team. The Community Manager is responsible for managing the day-to-day operations, all on-site compliance activities, and for the overall performance of their assigned property as detailed below. 

RESPONSIBILITIES: 

• Ensure adherence to laws relating to leasing, including but not limited to Departments of Housing and Urban Development (HUD), Fair Housing, Americans with Disabilities Act (ADA), and Fair Credit Reporting Act. 

• Remains compliant and knowledgeable in all aspects of the HUD 4350.3 Handbook. 

• Develops responses to regulatory agencies in coordination with the Compliance Department. 

• Implements intervention strategies with Regional Managers and Compliance Department for tenants who are non-compliant with lease/compliance requirements. 

• Prepares all site REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and performs annual and interim recertification reviews. 

• Assisting tenants with requests, questions, problems, and complaints. 

• Monitors tenant and complex-wide arrears and litigation cases. 

• Document lease violations and coordinate evictions. 

• Direct collection of monthly rents and late fees, process applications, and pursue delinquencies through legal action and eviction. Monitor bad-debt write-offs. 

• Alerting staff of move-ins, move-outs, and any emergencies. 

• Supervise, direct, and monitor the preventive and emergency maintenance/repairs to ensure compliance with all regulations. 

• Coordinate vendor bids and contractor quotes. 

• Conduct and document unit inspections. 

• Conduct bi-annual walk-throughs with the Building Superintendent. 

• Create reports for review to ensure all buildings under the PM’s responsibility are properly maintained and building needs are appropriately noted, planned for, and addressed. 

• Provide and obtain updates on various ongoing construction projects/unit renovations. 

• Work with the construction team on avoiding violations, inspections, and necessary access. 

• Attend monthly financial catch-up meetings and monitor budgets. 

BENEFITS: 

• Generous employer contribution for Medical Insurance through Meritain Health. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12 paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• Three (3) years of management experience including supervising a team (property management, hospitality, retail, or restaurant management). 

• COS (Certified Occupancy Specialist) or CPO (Certified Professional of Occupancy) certification. 

• Bachelor's degree preferred. 

• EIV experience. 

• Yardi and Realpage experience preferred. 

• TCS certification for tax credit properties. 

• Experience in Affordable Housing 

• Proficient in Microsoft Office Suite. 

• Ability to multi-task and meet tight deadlines.