The Wow

The Systems Engineer is a highly skilled professional with excellent knowledge on infrastructure technologies both on-prem and cloud. The Systems Engineer works with fellow Systems and DevOps Engineers in building and supporting corporate services and improving technical operations best practices for the team, driven by eagerness to learn and use modern and emerging technologies with passion. Driven by eagerness to learn and use modern and emerging technologies with passion. This role will connect the dots for various business needs in multiple locations, determining the best approach and solution to ensure that services are professional supported while keeping costs down. The Systems Engineer is an excellent team player, works under minimal supervision and is willing to consult and share knowledge.

A taster of what you will be involved with: 

Your main goal is ultimately to build and support corporate services and improve technical operations best practices for the team. To this end, you will be expected to:

• Maintain and develop Corporate Infrastructure supporting the Betsson’s business requirements.
• Maintain and develop documentation and knowledge sharing in via online tools.
• Take ownership of systems and service monitoring.
• Focus on implementing continual improvement.
• Provides technical expertise to enable the correct application of operational procedures.
• Contributes to architecting technical solutions to meet Betsson’s dynamic business requirements.
• Contributes to the planning and implementation of maintenance and installation work.
• Identifies operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures.
• Administration and handling of Betsson’s Cloud and On-Prem Infrastructure, Corporate Services such as Active Directory and Office 365, amongst others.
• Uses standard procedures and tools to carry out defined system backups, restoring data where necessary.
• First point of contact for IT support, infrastructure projects, local management and vendors/supplier coordination.

• Maintenance responsibility of all IT equipment in the office (Server room, UPS, Meeting Rooms AV Setup, Mobile Phones etc.)
• Be expected to work on call and/or on shifts as per business requirements

What we are looking for

Must possess the following:

• Experience on traditional infrastructure On-Prem, including servers and storage components.
• Knowledge of virtualization technologies (VMWare / Hyper-V), monitoring technologies and tools.
• Knowledge of Microsoft Active Directory, Microsoft 365 services and SCCM.
• Experience on MS SQL (Or Similar).
• Hands-on experience managing Microsoft SharePoint.
• Experience managing Microsoft Azure and Entra ID (Azure AD).
• Skilled in Mobile Device Management (MDM) solutions: Intune, SCCM and Kandji.
• Knowledge of procedures and tools to carry out defined system and data backups and restores.
• Service mindset.
• Willingness to go the extra mile for supporting colleagues.
• Clear verbal & written communication.
• Professional working proficiency in English.
• Professional working proficiency in Estonian.

Would be great to also possess:

• Tertiary Education and / or a bachelor’s degree in IT / Computer Science.
• Experience on infrastructure including Cloud Services (especially AWS and Azure).
• Coding Experience and Scripting Skills (C#, Python, PowerShell, Node JS).
• Experience using IaC (Terraform / Ansible).
• Automation, Security, Configuration and Version Management skills.
• Vender specific certifications (AWS, Microsoft, VMWare, Cisco, Veeam).

What we offer

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Challenge accepted?

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

The Wow

As a Technical Services Officer within the Service Desk, you are expected to be a pattern breaker and acknowledge the importance of providing top quality service to each customer of the Betsson Group.  The Technical Services Officer is expected to address each customer individually and deliver the service on the correct technical level.  The Technical Services Officer is driven by making a difference every day and will take ownership of tasks, and follow up on the tasks until they are solved.

This role is driven by complex challenges and the eagerness to maintain and improve the current IT infrastructure.  You acknowledge the importance of knowledge sharing and documentation via online tools, work under minimal supervision and is motivated when succeeding as a team.

A taster of what you will be involved with: 

Your main goal is ultimately to support the corporate environment - in particular towards improving stability, performance, service quality and efficiency. To this end, you will be expected to:

• Act as first point of contact for the troubleshooting and resolution of Incidents and Service Requests related to hardware configuration, software, application and network problems amongst others.
• Make full use of available tools during the diagnosing and execution stages of Incidents and Service Requests.
• Route those Incidents and Service Requests that require reassignment to other Service Teams (including third-party suppliers) in line with set targets as per the requirements of the Incident Management and Service Request Fulfilment Procedures. Reassignment to other Service Teams should relate to requests that require escalation and approvals and in a manner that is friendly to the receiving Service Teams.
• Track and retain ownership of Incidents and Service Requests to ensure that service levels are met, and call resolution is achieved within the shortest time span possible.
• Continually observe a security aware approach.
• Act as first point of contact for the troubleshooting and resolution of Incidents and Service Requests related to hardware configuration, software, application and network problems amongst others.
• Make full use of available tools during the diagnosing and execution stages of Incidents and Service Requests.
• Route those Incidents and Service Requests that require reassignment to other Service Teams (including third-party suppliers) in line with set targets as per the requirements of the Incident Management and Service Request Fulfilment Procedures. Reassignment to other Service Teams should relate to requests that require escalation and approvals and in a manner that is friendly to the receiving Service Teams.
• Track and retain ownership of Incidents and Service Requests to ensure that service levels are met, and call resolution is achieved within the shortest time span possible.
• Continually observe a security aware approach.

What we are looking for

Must possess the following:

• Experience with:
  • Desktop Products (Operating Systems both MS and MacOS, and Office Products).
  • PowerShell scripting.
  • Core server infrastructure (AD, DNS, DHCP, Office 365, MS SCCM and MS Intune).
  • General Network Trouble shooting.
• Service mindset.
• Willingness to go the extra mile for supporting colleagues.
• Professional working proficiency in English.
• Professional working proficiency in Estonian.

Would be great to also possess:

• Tertiary Education and / or a bachelor’s degree in IT / Computer Science.
• Information Technology Infrastructure Library (ITIL) certification (current).
• Experience on traditional infrastructure On-Prem, including servers and storage components.
• Experience on infrastructure including Cloud Services (especially AWS and Azure).
• Automation, Security, Configuration and Version Management skills.
• Coding Experience and Scripting Skills (C#, Python, PowerShell, Node JS).
• Vender specific certifications (AWS, Microsoft, VMWare).

What we offer

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Challenge accepted?

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy