What is this role about?

As Head of Product, Servicing, you will make sure that all Bondora operations are loved by customers, fully automated, and competitive. This complex role spans numerous disciplines: operations, customer experience, ML/LLM, psychology, and technology. 

You’ll build a product  strategy around customer support, debt collections, KYC/AML, and execute it with a cross-functional team. You’ll also be a member of the Product Leadership team, building one of the strongest product engineering teams on the planet (not an understatement ;)).

Your main responsibilities will be:

• Discover, communicate, and execute a product strategy for operations  that will have customers choosing Bondora over competitors 
• Lead a cross-functional team of engineers, data scientists, product managers, designers, and operational specialists. You’ll be both the source of inspiration and a coach who turns team members into product experts capable of making great decisions for the customers and the company.
• Take ownership and drive company-level strategic initiatives. As the operations expert, you’ll often help shape areas outside of your direct responsibility.
• Coach a team of passionate business-focused product managers. At Bondora, we make time for best practices because they lead to great results, rather than just discussing them.
• As part of Product Leadership, build a product & engineering organization to be proud of. As you’ll be joining early, there’s still a lot of room to be opinionated and make it in your own image.
• Combine deep customer understanding (experience, psychology, incentives) and technology (automations, government and partner integrations, machine learning, large language models) to deliver customer love and operational efficiency.  

What you’ll bring:

• You’ve worked on operational problems in a consumer business.
• You have 5+ years of experience in leadership roles.
• You have a strong grasp of business fundamentals: unit economics, P&L, business models, etc.
• You have a deep understanding of technology and the possibilities it offers for automation.
• As a bonus, you might have worked on consumer credit products, LLMs, AML, Fraud, or Privacy.

What can you expect at Bondora? 

• Contribute to Bondora’s ambitious goal of reaching €1B in revenue by the end of 2026. Your skills and efforts will directly impact our growth trajectory and shape the future of our company.
• Our employees deserve the best. We recognize our people with a competitive salary and a generous benefits package (daily lunches in the office, monthly massage, five weeks of vacation, private healthcare compensation, €1,200 hobby grant, mental healthcare support, share options, and more!)
• We provide an environment that encourages your personal and professional growth. As we constantly evolve and innovate, you’ll have endless opportunities (and budget) to expand your skills and skyrocket your career.

The next steps

If you have the guts, ideas, and a team vision, apply now! 

Our hiring process: 

• Meet Karl, our Recruiter: Your first interview with him will give you the chance to share your experiences and aspirations. 
• Engage with Mirko our, Chief Product and Technology Officer
• Put your skills to the test: Tackle a home task to present your skills. 
• Assessments: Complete our personality and logic assessments in Alva platform to showcase your strengths.
• Visit our office to meet product stakeholders on Team DNA interview, showcasing your expertise. 
• A final with our CEO, Pärtel
• The celebration begins: If the stars align, receive an offer to join the Bondora team! 

What is this role about?

As the Head of Product, Credit, you will lead the development of Bondora’s credit decision-making stack. This is a highly cross-functional role working across Credit, Data Science, Risk, Legal, and Engineering to build systems that turn raw data into smart, responsible, and scalable credit decisions. You will shape the roadmap, structure the tooling, and ensure we meet both regulatory and business goals as we scale into the existing and new markets.

Your main responsibilities will be: 

• Continuously talk to customers, validate problems, and turn insights into shipped outcomes
• Drive the vision, strategy, and roadmap for Bondora’s credit decisioning platform, ensuring scalable, compliant, and auditable decisions across markets.
• Design and scale core credit capabilities around data inputs, affordability logic, and credit files, ensuring they are robust, transparent, and ready for multi-country expansion
• Partner closely with Risk, Legal, Country teams, Data Science, and Engineering to evolve scoring logic, feature engineering, and PD modeling
• Enable risk managers with powerful configuration, testing, and monitoring tools (Taktile-powered)
• Own data quality and lifecycle for credit decisioning, ensuring integrity, traceability, and modeling readiness at scale.

What would ensure success in this role?

• Strong product thinking: ability to frame problems, run discovery, and turn insights into measurable shipped outcomes
• Experience building products powered by ML, data models, or AI systems - understanding how models are trained, evaluated, deployed, and monitored 
• Ability to collaborate effectively with both technical (Data Science, Engineering) and non-technical stakeholders (Risk, Legal, Country teams)

Bonus points if you have:

• Experience with credit decisioning or underwriting platforms (e.g., Taktile, Provenir, or similar)
• Exposure to regulated domains such as lending, fintech, or digital banking.

What can you expect at Bondora? 

• Contribute to Bondora’s ambitious goal of reaching €1B in revenue by the end of 2026. Your skills and efforts will directly impact our growth trajectory and shape the future of our company.
• Our employees deserve the best. We recognize our people with a competitive salary and a generous benefits package (daily lunches in the office, monthly massage, five weeks of vacation, private healthcare compensation, €1,200 hobby grant, mental healthcare support, share options, and more!)
• We provide an environment that encourages your personal and professional growth. As we constantly evolve and innovate, you’ll have endless opportunities (and budget) to expand your skills and skyrocket your career.

The next steps

If you have the guts, ideas, and a team vision, apply now! 

Our hiring process: 

• Meet Karl, our Recruiter: Your first interview with him will give you the chance to share your experiences and aspirations. 
• Engage with Alexandra, VP of Product
• Put your skills to the test: Tackle a home task to present your skills. 
• Assessments: Complete our personality and logic assessments in Alva platform to showcase your strengths.
• Visit our office to meet product stakeholders on Team DNA interview, showcasing your expertise. 
• A final with our CPO, Mirko. 
• The celebration begins: If the stars align, receive an offer to join the Bondora team!