Principle Duties / Responsibilities:

In this role, you will lead manufacturing and production optimisation initiatives for several high-profile products from early-stage development through mass production and sustaining engineering phases. As a leader within our development team, you will build and maintain positive working relationships between technical teams, contract manufacturing partners and business/product owners to deliver on strategic product development and sustaining initiatives.

A successful Senior Manufacturing Engineer is energetic, detail oriented, motivated and an excellent communicator. They should be familiar with the different stages of product development, manufacturing, project management methodologies and working with contract manufacturing partners to create best-in-class consumer electronic devices.

The successful applicant is:

• Able to analyse production processes, schedules, methods and other data to provide management with justified recommendations for improving various manufacturing process.
• Focused on continuous production improvement opportunities
• Able to review and calculate labor, material and other production costs to identify areas of cost reduction and improve manufacturing efficiencies
• Well versed in quality control processes identifies areas for improvements in quality control.
• Excited to champion colour variation, limited edition and sustaining engineering related efforts to further promote and improve our growing line of PlayStation products
• Experienced in manufacturing, process engineering, logistics, strategic component sourcing, risk mitigation and/or supply chain management.
• Results oriented with attention to detail and a strategic long-term planning perspective
• Proficient at addressing various partners from individual contributors, up through senior leadership.
• Technically proficient and has prior contract manufacturing partner management experience.
• A liaison to vendors and technical teams to design, develop and deliver products on time and within budget
• Familiar with product lifecycle management methodologies and tools such as Arena

Required Knowledge / Skills:

• Self-motivated with incredible attention to detail
• Deep understanding of manufacturing methodologies related to consumer electronic device production
• Excellent written and verbal communication skills
• Must be inventive and seek solutions through information gathering, partner discussions, and/or judgment calls
• Experience in the video game industry is not required, but interest and passion for gaming, digital entertainment, consumer electronics, and technology is a plus

Qualifications:

Required Experience / Education:

• Bachelor’s degree or equivalent in engineering related fields preferred.
• 7+ years of validated experience in product development or manufacturing related roles with a strong background of supporting the development of new consumer electronic devices
• Led overseas manufacturing partners in planning and performing development builds and new product development stages
• Capable of leading development schedules, production planning and materials readiness efforts to meet product development landmarks.
• Coordinating production readiness with engineering, operations, and internal/external teams
• Optimise production and throughput
• Proficient with multiple software platforms such as MS Office, Confluence, Jira

Working Conditions:

• Strategically located in Taiwan to better support our Asia manufacturing supply chain and Tokyo team member interactions
• International travel required. Estimated 15 - 20%
• Individual Contributor: Does not have direct supervisory responsibilities nor budgetary or hiring accountabilities

The role

Nebius is looking for a Regional Supply Chain Security Manager to lead and oversee the protection of high-value assets across our supply chain operations in Taiwan and the broader Asia-Pacific region.

This role holds end-to-end ownership of supply chain security across the region, covering transportation, warehousing, and last-mile delivery of critical infrastructure. The Regional Manager is responsible for defining and executing regional security strategy, managing risk across a complex logistics network, and leading response to security incidents.

This is a high-impact leadership role operating at the intersection of security, logistics, and operations, with direct influence on the resilience and integrity of Nebius’ infrastructure deployment in the region.

You’re welcome to work in our offices in Taiwan.

Your responsibilities will include: 

• Own and lead supply chain security across Taiwan and regional operations, with full accountability for risk and performance
• Serve as the primary authority and escalation point for all supply chain security matters in the region
• Define, implement, and continuously evolve regional security standards, controls, and procedures aligned with global policies
• Drive regional security strategy, ensuring scalability and alignment with business growth
• Ensure the secure transportation, storage, and handling of high-value assets across all supply chain nodes
• Oversee logistics operations including transportation routes, warehousing, and delivery activities
• Establish and enforce security requirements across logistics partners, including Third-Party Logistics providers (3PLs), carriers, and vendors
• Conduct comprehensive risk assessments and implement mitigation strategies across the supply chain
• Oversee and, when required, directly support the deployment, installation, and validation of supply chain security technologies across origin points and operational sites

Stakeholder Engagement

• Partner closely with logistics and infrastructure teams to ensure alignment and efficiency
• Manage relationships with external partners, including warehouses, carriers, and 3PL providers

Operational Scope

• Oversight of a geographically distributed supply chain network across Taiwan and regional operations
• Regular engagement with logistics partners and vendors across multiple tiers
• Travel within Taiwan and the Asia-Pacific region as required
• Hands-on involvement in field activities as required, including deployment, installation, and validation of security technologies at origin points and operational sites

We expect you to have: 

• Fluency in Mandarin and English (both written and spoken) is required
• Experience in supply chain security, logistics security, or operational risk management
• Proven experience owning and managing security or operations across a regional or multi-site environment
• Experience working with logistics providers, including 3PLs, freight forwarders, and carriers
• Proven leadership and people management experience, including building and leading high-performing teams
• Strong sense of ownership and ability to operate independently with full regional accountability
• Strong stakeholder management and communication skills across internal and external partners
• Familiarity with supply chain security technologies (e.g., GPS tracking, monitoring systems, data tools)
• Willingness to travel within Taiwan and the Asia-Pacific region as required

It will be an added bonus if you have: 

• Experience in high-value or critical infrastructure supply chains (e.g., data centers, electronics, technology hardware)
• Background in law enforcement, military, or corporate security
• Experience working in a global organization with cross-regional coordination
• Advanced knowledge of regional logistics networks and risk landscape in Asia-Pacific

Operational Expectations

• This role includes responsibility for leading response to critical supply chain security incidents, which may occur outside standard working hours
• Operates within a global environment requiring coordination across multiple time zones
• Primarily a leadership and strategic role, with accountability for regional outcomes and performance

Department: Sales Operations /
Reports To: Sales Operations Director
Location: Taiwan

Employment Type: Full-Time

Position Overview:

We are seeking a highly organized and detail-oriented entry-level candidate to support our sales operations in a fast-paced, high-tech environment. This role is responsible for processing customer purchase orders for Astera Labs product portfolio—ensuring compliance with internal policies, licensing terms, and revenue recognition guidelines. You will collaborate closely with Sales, Legal, Finance, Quality, Supply Chain and Logistics teams to ensure orders are booked, billed, and delivered accurately and on time.

Key Responsibilities:

• Review and enter orders into the order management system (e.g., Oracle ERP) including customer purchase orders (POs), samples and RMAs
• Validate orders for accuracy, contract terms, licensing details, and revenue recognition compliance (SOX compliance and ISO)
• Coordinate with Sales, Legal, and Finance to resolve order discrepancies, billing issue, payment term/incoterm compliance or missing documentation
• Track order status, fulfillment timelines, and escalate delivery or provisioning issues when needed
• Generate order confirmations, invoices, and shipping documents where applicable
• Support month-end and quarter-end order processing deadlines in coordination with Finance
• Maintain accurate records of all orders including qty, customer communications, and contract terms in CRM/ERP systems
• Drive RMA approval process and manage RMA request from customer communication, system handling to fulfillment.
• Act as a liaison between Sales, Product Marketing, Supply Chain, and Customers to manage and support sample requests—particularly for NPI products and development boards.
• Ensure fast-turnaround on sample process and maintain accurate records of all sample-related activities in sample tracking system.
• Contribute to process improvements and automation initiatives to increase operational efficiency

Qualifications:

• Bachelor's degree in Business Administration, Finance, or related field (or equivalent experience)
• 2+ years of experience in order administration or sales operations, preferably in the high-tech industry
• Familiarity with CRM and ERP systems (Salesforce, Oracle, CPQ, SAP, or similar)
• Understanding of supply chain, forecasting, billing terms, incoterms and revenue recognition principles
• Strong analytical, organizational, and problem-solving skills
• High attention to detail and ability to work independently under tight deadlines
• Excellent written and verbal communication skills
• Strong Excel and data analysis skills; experience with PPT and BI tools (e.g., PowerBI) is a plus

Preferred Skills:

• Experience working with cross-functional teams in a global technology company
• Knowledge of semiconductor industry and experience in customer interfacing role.
• Understanding of SOX compliance and f audit requirements
• Prior experience with quote-to-cash workflows

Working Environment:

• On-site work environment
• Fast-paced, deadline-driven high-tech setting
• May require extended hours during fiscal close periods

Job's mission

As a Demand Planner, you will play a critical role in ensuring service readiness by proactively planning, kitting, and scheduling spares to support sanitation and preventive maintenance activities. This role sits at the center of Field Service, Service Operations, and Supply Chain, helping minimize equipment downtime through accurate forecasting, strong material control, and effective cross‑functional coordination.

What you will be working on

• Kit Preparation & Management
  • Build and manage clean kits to ensure Field Service Engineers and customers have all required materials prior to job execution.
• Kit Planning & Scheduling
  • Develop and maintain kitting schedules aligned with preventive maintenance (PM) cycles and service demand.
• Inventory & Supplier Management
  • Analyze historical demand and validate forecasts to optimize planning accuracy.
  • Manage inventory levels, including excess & obsolete (E&O) materials and inventory rebalancing.
  • Support NPI planning, initial stocking strategies, and part lifecycle transitions.
  • Monitor MRP accuracy, resolve data integrity issues, and respond to MRP validation inquiries from purchasing teams.
  • Proactively expedite materials when potential shortages are identified.
• Cross‑Functional Coordination
  • Act as the primary liaison among Field Service Engineers, Customer Service Representatives, Buyers, Forecasters, and Logistics to ensure smooth execution and timely material availability.

What we are looking for

• Bachelor’s degree in Supply Chain, Engineering, Business, or a related field
• 3–6 years of experience in customer service, order fulfillment, material planning, or supply chain
• Knowledge of forecasting, planning, and scheduling systems, inventory management principles, and spares logistics
• Experience working with SAP and Microsoft Office (Excel, Word, PowerPoint)
• Strong planning and organizational skills, with the ability to manage multiple priorities in a deadline‑driven environment
• Excellent communication skills, including strong Japanese & English proficiency (written and spoken) to support global collaboration

What sets you apart

• Experience supporting Japanese customers or market
• JLPT N1 or N2 certification in Japanese
• Experience in the semiconductor, electronics, or high‑volume manufacturing industry
• Hands‑on experience supporting NPI and complex part lifecycle management
• Strong data discipline with a high level of attention to detail and data integrity
• Proven ability to work independently while taking full ownership of deliverables
• Proactive mindset with the ability to anticipate issues and drive solutions across teams

Job’s Mission

As a Demand Planner, you will play a critical role in ensuring service readiness by proactively planning, kitting, and scheduling spares to support sanitation and preventive maintenance activities. This role sits at the center of Field Service, Service Operations, and Supply Chain, helping minimize equipment downtime through accurate forecasting, strong material control, and effective cross‑functional coordination. You will operate in a fast‑paced, data‑driven environment where ownership, precision, and responsiveness are key to success.

What You Will Be Working On

• Kit Preparation & Management
  • Build and manage clean kits to ensure Field Service Engineers and customers have all required materials prior to job execution.
• Kit Planning & Scheduling
  • Develop and maintain kitting schedules aligned with preventive maintenance (PM) cycles and service demand.
• Inventory & Supplier Management
  • Analyze historical demand and validate forecasts to optimize planning accuracy.
  • Manage inventory levels, including excess & obsolete (E&O) materials and inventory rebalancing.
  • Support NPI planning, initial stocking strategies, and part lifecycle transitions.
  • Monitor MRP accuracy, resolve data integrity issues, and respond to MRP validation inquiries from purchasing teams.
  • Proactively expedite materials when potential shortages are identified.
• Cross‑Functional Coordination
  • Act as the primary liaison among Field Service Engineers, Customer Service Representatives, Buyers, Forecasters, and Logistics to ensure smooth execution and timely material availability.

What We Are Looking For

• Bachelor’s degree in Supply Chain, Engineering, Business, or a related field
• 3–6 years of experience in customer service, order fulfillment, material planning, or supply chain
• Knowledge of forecasting, planning, and scheduling systems, inventory management principles, and spares logistics
• Experience working with SAP and Microsoft Office (Excel, Word, PowerPoint)
• Strong planning and organizational skills, with the ability to manage multiple priorities in a deadline‑driven environment
• Excellent communication skills, including strong English proficiency (written and spoken) to support global collaboration

What Sets You Apart

• Experience in the semiconductor, electronics, or high‑volume manufacturing industry
• Hands‑on experience supporting NPI and complex part lifecycle management
• Strong data discipline with a high level of attention to detail and data integrity
• Proven ability to work independently while taking full ownership of deliverables
• Proactive mindset with the ability to anticipate issues and drive solutions across teams

What you will be working on

• Kits & Repair Management  
  • Create tracking reports to monitor the status of customer parts, repairs, RMAs, and service requests processing.  
  • Develop and maintain kits schedules aligned with preventive maintenance (PM) cycles and service demand. 
  • Ensure accurate PM (preventive maintenance) activity reporting and data sharing with internal teams, external vendors, and customers. 

• Order fulfilment 
  • Create and maintain accurate Sales Orders and Reports within SAP. 
  • Deal with stock operations and identify/reconcile discrepancies between physical and system inventory records. 

• Cross‑Functional Coordination 
  • Collaborate with business development and account teams to align on customer service level agreements for spares and execute processes accordingly. 
  • Act as the primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics to ensure smooth execution. 
  • Independently facilitate cross-regional meetings to ensure alignment on global operation goals. 

• Customer Relationship 
  • Proactively escalate and follow up on customer requests via phone & email to ensure timely resolution.  
  • Cultivate a deep understanding of customer requirements and build strong customer relationships. 

What we are looking for

• Bachelor’s degree in Supply Chain, Business, or a related field 
• 6–8 years of experience in customer service, order fulfillment, material planning, or supply chain 
• Experience in managing Spares, Customer Fulfillment, and Logistics operations is preferred  
• Structured and collaborative problem-solving skills leveraging analytics
• Experience in working with SAP and Microsoft Office (Excel, Word, PowerPoint) 
• Excellent communication skills, including professional English proficiency (written and spoken) to support global collaboration 

What sets you apart

• Proactive Ownership: You don't just wait for instructions; you identify gaps and take the lead in closing them. 
• Analytical Edge: You have a "knack" for numbers and can tell a story through data to influence decision-making. 
• Global Mindset: You are comfortable working across time zones and enjoy the challenge of coordinating with diverse teams. 
• Adaptability: You thrive in fast-paced environments and can pivot quickly when customer priorities shift. 

The opportunity:

As a Sr. Air Freight Manager you are part of the core regional leadership team at Flexport overseeing the regional Air business of Flexport. You are a strategic thinker and a strong change leader able to set and implement the strategic roadmap. You excel at relationship building and can create strong partnerships internally and externally (carriers, customers) to support our strategy. You are a high energy, hands-on team leader able to lead and grow a team across multiple locations. You have a proven track record of driving profitable growth and deep experience managing P&Ls. You are a deep expert in the freight forwarding market and processes, able to guide your team on how to execute as well as interact with our software engineering team on building a best-in-class forwarding product.  

What You'll do

Set and implement the strategy for air freight in your region.

• Set the financial targets (volume, revenue, net revenue, gross profit, etc…) working hand in hand with Sales, Finance and Regional Air leadership
• Develop the strategy and tactics to execute against your Annual Operating Plan (AOP).
• End-to-end ownership of country P&L including gross revenue, COGS, net revenue and operating expenses. By leveraging your core value drivers of procurement, pricing, planning and business development you will fuel growth.
• Ownership of all operational metrics for your region including on-time performance, schedule quality, productivity
• Drive day-to-day the implementation of your region’s strategy, ensuring you have the right metrics in place to track performance, that objectives are well cascaded within your teams and steering execution against agreed initiatives
• Ensure we have regular reporting of progress against plan and promote visibility to the executive leadership of the company

Develop and execute your country’s procurement strategy for all trades

• Identify procurement opportunities and lead strategic negotiations to secure the most value.
• Administer a clear vendor strategy for the region identifying which airlines, handlers, and truckers we should leverage; establish service level agreements; and administer rigorous performance management.
• Formalize a long-term vision on where we want to procure ourselves vs. use a third-party forwarder and maintain an implementation roadmap.
• Establish and maintain executive-level relationships with key contacts at airlines domiciled in the region.
• Constantly monitor our end-to-end procurement cost vs. market and ensure the team continuously drives improvements in our overall competitiveness

Drive product development by building service capabilities for Flexport air in your region

Align regional product capabilities with the market by partnering closely with regional operations on end-to-end service level agreement standardization. 

• Develop new products when gaps persist. You are identifying market needs and building end-to-end solutions to bring Flexport to market parity or exceed market expectations. 
• Operations leadership on product quality, driving best-in-class quality as measured by on-time performance, schedule quality, and other metrics as defined 
• Partner with our product and engineering teams to identify product and feature gaps. You act as a business partner to them and provide subject matter expertise in order to establish product requirements and product roadmap.  

Lead and develop a high-performing air freight team

• Define the target organization required to meet the regional strategic goals working hand in hand with Sales and Finance.
• Recruit and develop a high-performing Air Management team partnering closely with other cross-functional teams such as sales and account management. 
• Ensure team objectives and individual objectives are in place for each team member and actively manage the team engagement, performance and growth
• Lead the team through the frequent transformations and re-organizations required in a high growth company, ensuring they constantly embrace change while maintaining a high performance
• Be a role model for Flexport values

Partner with Sales Organization to drive go-to-market strategies and lead pricing strategy

• Drive strong collaboration between Demand teams and the regional air team to design and implement the best end to end products for our customers.
• Ensure your team provides deep market expertise, operations expertise, technological expertise and consultative sales support to the sales organization to grow our book of business in your region. 
• Ensure market intelligence, as well as sales collateral on products, are properly formalized and disseminated.  Enable the Demand teams on selling all air products. 
• Drive pricing strategy, leveraging key metrics such as conversion rates. You set the tone for how we price, leading markup management strategies for trade-lanes and customer segmentation while also spearheading investment decisions for strategic accounts. 

What You should have

• 10+ years of experience at a freight forwarder, airline or in logistics operations
• Experience on procurement, and airline relationships out of the Taiwan market.
• Hands on leader with experience managing and motivating large diverse team and implementing large scale organizational transformations
• Strategic thinker and very strong day to day implementer
• Deep freight forwarding market and freight forwarding operations expertise. Previous experience in leadership role in freight forwarding operations a plus
• Inclination to think-outside-the-box to always find a better solution or alternative, while remaining grounded in numbers and metrics
• Excel to manage vendor relations and create best-in-class, innovative structures to do so
• Excellent communication, interpersonal and organizational skills
• A client service mindset; you are obsessed with client and squad happiness
• Next-level attention to detail, love to dive deep in all operational processes

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

The role of the Ops Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be charged with helping Flexport account management teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, unblocking issues and establishing procedures to prevent them in the future.

Scope of Duties:

• Execute booking and documentation processes with clients /carriers
• Timely shipment troubleshooting and exception escalation / handling
• Work intimately with Flexport AM, Planning team to ensure an effective end to end export process.
• Coach junior specialists on the daily job. 
• Plan and execute special freight operations (i.e. DG, reefer, etc). 
• Assist Sr. Associate on new business/process implementation, new projects and new tasks. 
• Support internal and external clients to make the best decision with your expertise;
• Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service.
• Inform the business process and software capability needs to help scale our growing team while improving quality, service, efficiency and regulatory compliance.
• Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry.

What you will need: 

Experience:

• BA/BS degree 
• Minimum 3 years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus) 

What you will learn: 

• You will learn what it takes to lead small teams in the execution of day-to-day tactical tasks.
• You will learn how to thrive in an ambiguous environment, research and test operational hypotheses and inform the strategy of a newly built team.

• You will gain specialist expertise to become an ocean or network operations and intermodal subject matter expert within the company. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy.
• You will gain the ability to continuously improve the client experience through a deep industry understanding. You are singularly positioned to realize how we can both work within and push the logistics industry forward to meet the standards of Flexport’s client-centric service.

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.   

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” 

Role Overview

Role 1. This role is responsible for the centralized management of all major customer incidents in Coupang Taiwan and serves as the core incident management and program management function within Customer Incident Management (CIM). The role oversees the handling, tracking, and coordination of major and high‑risk incidents to ensure consistent responses, transparent progress, and controlled risk. In addition, the role leads cross‑functional process and governance improvement initiatives derived from major incidents to drive systemic improvement and enhance operational stability and customer trust.

Role 2. This role is responsible for preventing the recurrence of major incidents by addressing issues at their root cause. Through deep analysis of incident‑driven customer and operational pain points, the role defines and drives targeted improvement and prevention mechanisms. By leveraging data analysis, incident reviews, and cross‑functional collaboration, the role leads root cause analysis, process optimization, and governance improvements to ensure effective implementation and measurable outcomes. The role aims to continuously reduce the risk of major incidents while enhancing overall customer experience and operational stability.

What You Will Do 

Role 1.

• Centrally manage major customer incidents, serving as the core management role for customer incident management
• Act as the program management lead for major incidents and high‑risk situations by coordinating cross‑functional resources, timelines, and decision‑making processes
• Establish standardized incident handling and follow‑up frameworks to ensure clear workflows, transparent progress, and traceable outcomes
• Plan and drive cross‑functional process and governance improvement initiatives derived from major incidents to enable long‑term systemic improvement
• Partner closely with Customer Service, Product, Operations, Legal, Finance, and other teams to ensure effective execution of incident handling and improvement plans
• Build and maintain SOPs, internal wikis, governance processes, and points‑of‑contact (POC) lists related to incident and program management
• Regularly consolidate and report major incident status, risk assessments, improvement progress, and recommendations to leadership

Role 2.

• Lead root cause analysis for major incidents and high‑impact issues, thoroughly assessing their impact on both customers and operations
• Design and drive incident prevention and improvement initiatives across processes, policies, and systems to reduce recurrence risk
• Leverage and apply DSAT analysis to identify the underlying drivers of customer dissatisfaction and translate insights into actionable improvements
• Proactively analyze data using multiple tools and data sources, such as Zendesk, BTS, and Power BI, and initiate internal investigations when needed
• Partner closely with Customer Service, Product, Operations, and Technology teams to ensure improvement initiatives are practical and effectively implemented
• Define and track success metrics for improvement initiatives to ensure measurable impact and sustained results
• Systematically identify and prioritize opportunities to strengthen preventive mechanisms and reduce the likelihood of future major incidents

Basic Qualifications 

• Bachelor’s degree in business, marketing, data analytics, information management, or a related field
• 5+ years of experience in customer experience management, customer service, customer success, operations, process improvement, or incident analysis
• Strong understanding of customer journey mapping and CX measurement tools including NPS, CSAT, and DSAT
• Strong analytical skills and structured thinking with the ability to conduct deep‑dive problem analysis
• Ability to independently analyze data and translate insights into actionable recommendations
• Proficiency in data analysis tools and incident analysis methodologies
• Proven ability to collaborate cross‑functionally and influence stakeholders to drive improvements

Preferred Qualifications

• Master’s degree in a related field
• Experience handling complex complaints, escalations, or consumer protection cases
• Hands‑on experience with CX metrics and analysis frameworks, including DSAT, VOC, and NPS
• Experience working in e-commerce, logistics, or high-growth environments
• Experience leading process optimization, quality improvement, or governance initiatives
• Familiarity with analytical and visualization tools such as Zendesk, BTS, and Power BI
• Experience in e‑commerce, platform businesses, customer service environments, or complex operations
• Proficiency in written and spoken Mandarin with working proficiency in English

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled. 
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. 
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice  

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:  

https://www.coupang.jobs/privacy-policy/  

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.   

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” 

Role Overview

Role 1. This role is responsible for the centralized management of all major customer incidents in Coupang Taiwan and serves as the core incident management and program management function within Customer Incident Management (CIM). The role oversees the handling, tracking, and coordination of major and high‑risk incidents to ensure consistent responses, transparent progress, and controlled risk. In addition, the role leads cross‑functional process and governance improvement initiatives derived from major incidents to drive systemic improvement and enhance operational stability and customer trust.

Role 2. This role is responsible for preventing the recurrence of major incidents by addressing issues at their root cause. Through deep analysis of incident‑driven customer and operational pain points, the role defines and drives targeted improvement and prevention mechanisms. By leveraging data analysis, incident reviews, and cross‑functional collaboration, the role leads root cause analysis, process optimization, and governance improvements to ensure effective implementation and measurable outcomes. The role aims to continuously reduce the risk of major incidents while enhancing overall customer experience and operational stability.

What You Will Do 

Role 1.

• Centrally manage major customer incidents, serving as the core management role for customer incident management
• Act as the program management lead for major incidents and high‑risk situations by coordinating cross‑functional resources, timelines, and decision‑making processes
• Establish standardized incident handling and follow‑up frameworks to ensure clear workflows, transparent progress, and traceable outcomes
• Plan and drive cross‑functional process and governance improvement initiatives derived from major incidents to enable long‑term systemic improvement
• Partner closely with Customer Service, Product, Operations, Legal, Finance, and other teams to ensure effective execution of incident handling and improvement plans
• Build and maintain SOPs, internal wikis, governance processes, and points‑of‑contact (POC) lists related to incident and program management
• Regularly consolidate and report major incident status, risk assessments, improvement progress, and recommendations to leadership

Role 2.

• Lead root cause analysis for major incidents and high‑impact issues, thoroughly assessing their impact on both customers and operations
• Design and drive incident prevention and improvement initiatives across processes, policies, and systems to reduce recurrence risk
• Leverage and apply DSAT analysis to identify the underlying drivers of customer dissatisfaction and translate insights into actionable improvements
• Proactively analyze data using multiple tools and data sources, such as Zendesk, BTS, and Power BI, and initiate internal investigations when needed
• Partner closely with Customer Service, Product, Operations, and Technology teams to ensure improvement initiatives are practical and effectively implemented
• Define and track success metrics for improvement initiatives to ensure measurable impact and sustained results
• Systematically identify and prioritize opportunities to strengthen preventive mechanisms and reduce the likelihood of future major incidents

Basic Qualifications 

• Bachelor’s degree in business, marketing, data analytics, information management, or a related field
• 5+ years of experience in customer experience management, customer service, customer success, operations, process improvement, or incident analysis
• Strong understanding of customer journey mapping and CX measurement tools including NPS, CSAT, and DSAT
• Strong analytical skills and structured thinking with the ability to conduct deep‑dive problem analysis
• Ability to independently analyze data and translate insights into actionable recommendations
• Proficiency in data analysis tools and incident analysis methodologies
• Proven ability to collaborate cross‑functionally and influence stakeholders to drive improvements

Preferred Qualifications

• Master’s degree in a related field
• Experience handling complex complaints, escalations, or consumer protection cases
• Hands‑on experience with CX metrics and analysis frameworks, including DSAT, VOC, and NPS
• Experience working in e-commerce, logistics, or high-growth environments
• Experience leading process optimization, quality improvement, or governance initiatives
• Familiarity with analytical and visualization tools such as Zendesk, BTS, and Power BI
• Experience in e‑commerce, platform businesses, customer service environments, or complex operations
• Proficiency in written and spoken Mandarin with working proficiency in English

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled. 
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. 
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice  

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:  

https://www.coupang.jobs/privacy-policy/  

The Senior Manager, DFM (Direct Flash Module) Business/Site Manager, serves as the on-site (Hsinchu City, Taiwan) operational leader for the Kingston Taiwan location, overseeing cross-functional coordination between Kingston and EverPure. This role ensures seamless business operations, drives supply chain and project execution, manages vendor relationships, and provides rapid issue resolution. The position requires strong leadership, strategic planning, and the ability to manage complex operations in a fast-paced manufacturing environment. As the on-site senior manager, this individual will lead daily operations, support procurement and supplier management activities, drive performance metrics, and ensure compliance with business, quality, and safety standards.

Key Responsibilities

1. On-site Escalation and Issue Resolution

• Serve as the primary on-site escalation point of contact between Kingston and EverPure, ensuring rapid resolution of urgent operational issues.
• Facilitate swift problem-solving across engineering, manufacturing, supply chain, and vendor teams.

2. Stakeholder and Communication Management

• Act as the central communication hub for internal stakeholders, clients, employees, and external vendors.
• Maintain clear, timely, and effective communication channels to ensure alignment and issue transparency.

3. Daily Operations Management

• Oversee and manage day-to-day site operations for Kingston Taiwan, ensuring stable production output and operational readiness.
• Ensure availability of technical support and coordinate cross-functional collaboration across supply chain, engineering, and manufacturing.

4. On-site Project and Program Management

• Lead on-site project execution, track milestones, monitor progress against goals, and ensure timely delivery of project commitments.
• Review and approve project plans and operational proposals.

5. Strategic Planning & Business Execution

• Lead on-site strategic planning, contributing to long-term business objectives and operational strategy.
• Develop and implement supply chain and operational strategies to improve performance, resilience, and cost efficiency.

6. Procurement & Supplier Management

• Act as the on-site leader for procurement and supplier engagement.
• Support sourcing of raw materials, supplier evaluation, vendor issue resolution, and CM coordination.
• Ensure suppliers meet quality, delivery, and commercial expectations.

7. Operations Oversight & Process Improvement

• Ensure smooth production flow and operational efficiency across the site.
• Identify and implement productivity improvements (e.g., Lean, Kaizen, Just-In-Time).
• Optimize processes to reduce waste, shorten lead times, and improve service levels.

8. Risk Management

• Identify operational risks including supplier constraints, logistics bottlenecks, and manufacturing disruptions.
• Develop, execute, and maintain contingency plans to ensure business continuity.

9. Performance Monitoring & Reporting

• Track, analyze, and report key performance indicators (KPIs) related to operations, supply chain performance, production, and supplier health.
• Prepare and deliver business performance updates to senior leadership.

10. Leadership, Team Development, & Collaboration

• Lead, mentor, and develop a team of supply chain and operational professionals.
• Foster collaboration across technical teams, SCM, CMs, and external partners.
• Build strong working relationships with suppliers and contract manufacturers.

11. Compliance, Quality, and Safety Oversight

• Ensure all on-site operations comply with company policies, legal requirements, quality standards, and safety guidelines.
• Drive a culture of continuous improvement and operational discipline.

Required Qualifications
• Bachelor’s degree in Supply Chain, Business, Engineering, Operations Management, or related field.
• 10+ years of experience in supply chain operations, business management, or manufacturing operations; 3–5+ years in a leadership role.
• Strong experience with supplier management, contract manufacturing environments, and cross-functional operational leadership.
• Proven track record of managing production environments, solving escalations, and leading end-to-end operations.
• Strong analytical, communication, and organizational skills.
• Experience with ERP systems and advanced operational reporting.
• Ability to work collaboratively across functions and influence at multiple levels.

Preferred Qualifications
• Master’s degree (MBA or MS in Supply Chain/Operations).
• Experience in electronics, semiconductor, or hardware manufacturing environments.
• Lean Six Sigma or similar continuous improvement certification.
• Experience working with international suppliers and cross-cultural teams.
• Strong financial acumen related to supply chain cost, budgeting, and business operations.

Core Competencies

• Leadership & Influence: Ability to lead without direct authority and drive alignment across teams and external partners.
• Operational Excellence: Strong understanding of manufacturing and supply chain processes, with a focus on execution and efficiency.
• Strategic Thinking: Capable of balancing tactical day-to-day operations with long-term strategic planning.
• Problem Solving & Decision Making: Able to resolve complex issues quickly with sound judgment.
• Communication: Clear, effective communicator to internal and external stakeholders.
• Resilience & Adaptability: Able to thrive in a fast-moving environment with changing priorities.
• Continuous Improvement: Always seeking opportunities to optimize processes and improve site performance.

Work LOCATION: HSINCHU, Taiwan

ABOUT THE TEAM

The Taiwan Team at Anduril is responsible for capturing and expanding business in Taiwan. The team networks across the company and customers to orchestrate operations across business lines and functional areas to deliver technology to Taiwan. The team is comprised of Business Development, Program Management, Operations and Supply Chain professionals responsible for delivering capability at scale in a timely manner.

WHAT YOU’LL DO

• Strategic Leadership & Customer Engagement: Partner with the Taiwan Country Lead to define and execute the country strategy, driving capture efforts, effective customer engagement, and ensuring clarity and focus across a broad portfolio of programs, recruiting, and regional initiatives.
• Operational Excellence & Scaling: Lead the resolution of complex business operations problems to ensure smooth scaling in Taiwan and the broader region. Facilitate cross-functional collaboration, overseeing program planning, budget management, import/export of technology, and overall operational efficiency.
• Enable Business Lines & Cohesive Execution: Unify and enable Anduril's Divisions and Business Lines operating in Taiwan, providing critical onboarding, customer expertise, planning support, and communications. Drive coherent cross-business line execution, converting pilot programs to programs of record, ensuring excellent sustainment, and representing product/engineering needs.
• Localization & Industrial Base Development: Spearhead effective localization efforts in close partnership with Supply Chain, Production, Deployments, and Sustainment teams. Develop local capacity and resilience, contribute to the industrial base, and establish strategic partnerships to shore up Anduril’s long-term success and longevity in-country.
• Infrastructure, Facilities & Security: Establish and scale the necessary physical and operational infrastructure across the region. This includes facilities management (upgrades, new developments, operational performance), and robust security measures (physical, personnel, and information systems) in collaboration with HQ SMEs.
• Logistics & Hardware Oversight: Direct logistics operations, including shipping, inventory management, and last-mile delivery of hardware assets, ensuring seamless support for in-country programs.
• Export Control & Regulatory Compliance: Ensure strict adherence to all export regulations (e.g., EAR, ITAR) and other local and international compliance requirements for hardware and knowledge transfers, working closely with Anduril’s legal and compliance teams.
• Talent & Team Development: Champion local hiring, conduct headcount analyses, and oversee talent development initiatives, including mentoring, performance measurement, and career progression, fostering a strong Anduril culture in the region.
• Brand & External Representation: Act as a key representative for Anduril to customers, partners, and the public, embodying our ethos and effectively communicating our innovative approach to next-generation defense technology. Work with Communications and USG agencies to develop Anduril's brand in-country.

REQUIRED QUALIFICATIONS

• You have 8+ years of varied experience in an operating role at a high-growth technology company, starting a venture, or in finance or consulting
• You have excellent written and communication skills, and have the ability to communicate in both English and Mandarin
• You love solving complex, ambiguous, cross-functional problems in a people-centric way
• You’re both high ownership and low ego, approaching everything with strong outcome orientation and high humility
• You’re highly detail oriented and data-driven
• You’re discerning and an incredibly fast learner
• Ability to obtain and hold a Taiwanese government security clearance

PREFERRED QUALIFICATIONS

• Previous military or government experience, or experience working with government and/or defense customers
• Previous experience working in the tech industry
• Experience managing technical projects
• Technical acumen and deep familiarity with AI and autonomous systems

What you will be working on

• Act as the primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics to ensure smooth execution
• Proactively escalate and follow up on customer requests via phone & email to ensure timely resolution.
• Cultivate a deep understanding of customer requirements and build strong customer relationships.
• Spares Ordering/Processing:
  • Urgent customer order expedites.
  • Consignment replenishment.
  • Verifies and tracks customer backorders.
  • Follow all ASM and Customer processes, e.g. RMA, FA, etc.
  • Ensures 100% accuracy on the mutually aligned and agreed upon billing amount to be invoiced, including processing of credits/debits.

• Generates and provides weekly/monthly reports for customer on time delivery.
• Other duties as assigned.

Working shift: Afternoon 14:00-23:00

What we are looking for

• 5-10 years of experience in customer service, order fulfillment, material planning, or supply chain management.
• Experience in managing Spares, Customer Fulfillment, and Logistics operations is preferred
• Structured and collaborative problem-solving skills leveraging analytics
• Experience in working with SAP and Microsoft Office (Excel, Word, PowerPoint)
• Excellent communication skills, including professional English proficiency (written and spoken) to support global collaboration
• Bachelor’s degree in supply chain, Business, or a related field.

What you will be working on

• Act as the primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics to ensure smooth execution
• Proactively escalate and follow up on customer requests via phone & email to ensure timely resolution.
• Cultivate a deep understanding of customer requirements and build strong customer relationships.
• Spares Ordering/Processing:
  • Urgent customer order expedites.
  • Consignment replenishment.
  • Verifies and tracks customer backorders.
  • Follow all ASM and Customer processes, e.g. RMA, FA, etc.
  • Ensures 100% accuracy on the mutually aligned and agreed upon billing amount to be invoiced, including processing of credits/debits.

• Generates and provides weekly/monthly reports for customer on time delivery.
• Other duties as assigned.

Working shift: Afternoon 14:00-23:00

What we are looking for

• 5-10 years of experience in customer service, order fulfillment, material planning, or supply chain management.
• Experience in managing Spares, Customer Fulfillment, and Logistics operations is preferred
• Structured and collaborative problem-solving skills leveraging analytics
• Experience in working with SAP and Microsoft Office (Excel, Word, PowerPoint)
• Excellent communication skills, including professional English proficiency (written and spoken) to support global collaboration
• Bachelor’s degree in supply chain, Business, or a related field.

About the Role

CoreWeave is seeking a strategic and execution-oriented Sr. Manager, Supplier Materials Management to lead a high-impact team responsible for supplier materials readiness across our rapidly scaling global infrastructure. This role owns the end-to-end supplier materials strategy across critical OEM/ODM partners, ensuring capacity alignment, supply continuity, and execution readiness in support of aggressive data center expansion.

Operating at the intersection of Strategic Sourcing, Planning, Engineering, Manufacturing, and Infrastructure Deployment, this leader will shape long-range supply strategy, drive executive-level supply risk visibility, and build scalable processes that support CoreWeave’s hypergrowth environment. This role combines organizational leadership, supplier strategy, and operational rigor.

Key Responsibilities

Organizational Leadership & Capability Building

• Lead, develop, and scale a team of Supplier Materials Managers responsible for supplier execution and materials readiness.
  
  
• Establish clear performance objectives, development plans, and succession strategies.
  
  
• Build organizational capability in capacity planning, shortage mitigation, allocation management, and supplier performance analytics.
  
  
• Design and standardize tools, dashboards, KPIs, and operational rhythms across the team.
  
  
• Drive a culture of accountability, urgency, and data-driven decision-making.
  
  

Supplier Materials Strategy & Long-Range Planning

• Own the 12–24 month supplier materials strategy aligned to platform roadmaps and global deployment forecasts.
  
  
• Ensure supplier capacity, lead times, and inventory strategies support infrastructure build plans.
  
  
• Lead supplier capacity validation and ramp readiness for new platform introductions (NPI).
  
  
• Partner in make/buy, capacity reservation, and supplier investment discussions.
  
  
• Develop contingency strategies including dual sourcing, buffer inventory, and alternate supply pathways.
  
  

Executive Supply Risk Leadership

• Consolidate and communicate supply risk visibility to senior leadership.
  
  
• Represent Supplier Materials Management in executive supply reviews.
  
  
• Lead executive-level supplier escalations related to shortages, delivery risk, or execution gaps.
  
  
• Drive cross-functional tradeoff decisions balancing cost, lead time, buffer strategy, and deployment schedules.
  
  
• Own aggregate supplier performance metrics including OTD, lead time adherence, capacity attainment, shortage cycle time, and supply-related deployment misses.
  
  

Commercial & Strategic Sourcing Alignment

• Partner closely with Technical Strategic Sourcing to ensure operational execution aligns with negotiated commercial agreements.
  
  
• Provide operational input into supplier selection decisions, assessing scalability, execution capability, and manufacturing maturity.
  
  
• Contribute to total cost of ownership (TCO) modeling through inventory strategy, flexibility, and lead time optimization.
  
  
• Support allocation strategy development during constrained supply environments.
  
  

Cross-Functional Execution & Infrastructure Scaling

• Collaborate with Planning, Engineering, Manufacturing, Logistics, and Data Center Operations to align supply with demand signals and build schedules.
  
  
• Oversee supply readiness for accelerated infrastructure deployments.
  
  
• Drive implementation of scalable supply control tower mechanisms as volume increases.
  
  
• Improve forecasting accuracy, materials visibility, and ERP planning maturity across the supply base.
  
  

Qualifications

• 8+ years of experience in supply chain, materials management, supplier operations, or manufacturing environments.
  
  
• 3+ years of people leadership experience managing supply chain or materials teams.
  
  
• Experience supporting complex hardware systems, OEM/ODM environments, or hyperscale infrastructure preferred.
  
  
• Strong expertise in supplier capacity management, MRP/ERP systems, and long-range supply planning.
  
  
• Demonstrated ability to influence executive stakeholders and manage high-impact escalations.
  
  
• Proven success operating in high-growth, high-ambiguity, fast-scaling environments.
  
  

What Success Looks Like

• Supplier capacity consistently aligned with deployment forecasts.
  
  
• Reduced supply volatility and improved predictability across critical hardware platforms.
  
  
• Clear executive-level visibility into supply risk and mitigation plans.
  
  
• A high-performing, scalable Supplier Materials Management organization.
  
  
• Strong integration between sourcing strategy, commercial agreements, and operational execution.

The base salary range for this role is NT$3,100,000 to NT$3,700,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

【 About the role 】

We’re looking for a Senior Logistics Specialist who combines strong global logistics expertise with a digital-first mindset.

In this role, you will manage Amazon cross-border logistics operations and help connect our global supply network across markets. Beyond day-to-day execution, we hope you proactively use AI tools, data insights, and workflow automation to improve operational visibility, streamline processes, and support faster, more reliable delivery experiences for customers around the world.

【 What you'll do 】

Amazon B2B Operations

• Manage Amazon Vendor Central / Seller Central operations, including FBA inbound planning and labeling compliance.
• Monitor shipment status, inventory flow, and operational exceptions to ensure smooth fulfillment execution.

Global Logistics Planning

• Coordinate international cross-border transportation across ocean freight, air freight, and express shipping.
• Work closely with internal teams and logistics partners to optimize shipping plans, lead time, and logistics costs.
• Support multi-country shipment planning and execution while ensuring stable supply continuity.

AI-enabled Process Optimization

• Actively use AI tools (such as ChatGPT, Claude, and workflow automation platforms) to improve daily documentation, email communication, reporting, and operational coordination.
• Apply data analysis to support inventory forecasting, shipment planning, and routing optimization.
• Identify opportunities to automate repetitive workflows and continuously improve operational efficiency and scalability.

【 Who you are 】

• 5+ years of international logistics or supply chain operations experience.
• Hands-on experience in Amazon cross-border e-commerce logistics, including FBA operations.
• Strong problem-solving ability with practical experience using generative AI tools to improve work outcomes.
• Comfortable working with data, operational analysis, and process optimization.
• Strong English communication skills, including business writing and cross-functional collaboration.
• Curious about digital transformation and open to adopting new tools and working methods.

Nice to Have

• Experience using low-code or no-code tools to improve operational workflows.
• Familiarity with cross-border tax, customs clearance, and trade compliance.
• Experience working in fast-paced global consumer product or e-commerce environments.

【 Perks 】

・You can bring your pet to the office so that they will never be home alone again :)

・The rare opportunity to work with an international team who has a passion to change the world.

・A LOT of free snacks and drinks for humans and pets!

・Comfortable and creative working environment with kitchen, sofa, and quiet areas. It’s just like your home!

・Plenty of activities such as pizza day & movie night!

【 Benefits 】

・Medical insurance and free yearly health checkup

・Flexible vacation policy; work hard and take time off when you need it.

・2 free Furbo are given to each full-time team member.

・Afternoon tea time twice a month and birthday party every month.

・Tomofun library is full of interesting books that you can borrow anytime you want.

・Come join our volunteer program. We are passionate about giving back to society.

・Company trip and employee outing program.

・Monthly meeting and lunch party. Life is not only work in Tomofun.

・Internal training workshop and external training subsidy let you expand your skill set.

・Flexible working hours.

・There are always adorable dogs and cats in the office. You’ll never get bored in Tomofun.

Company Introduction

We are one of the fastest growing, most innovative companies in the world. Powered by an outstanding end-to-end e-commerce and logistics network, we are the 5th largest US tech IPO of all time with a fanatical culture of customer centricity, and a track record of world leading innovation.

Coupang has broken traditional e-commerce tradeoffs, bringing customers lightning-fast delivery on millions of items at the lowest prices. With offices around the world including the US, China and Korea, Coupang is where talented entrepreneurs can seize new opportunities and take the initiative.

The Role overview : 

The Sr. UX Researcher will be a core member of the Taiwan UX leadership team, responsible for managing the research required to conceive and deliver a best-in-class customer experience. S/he will be expected to plan innovative research programs and employ the latest research methodologies to analyze customer behavior to derive actionable insights for product innovation.

What you'll do :

• Develop and own the overall qual/quan research strategy and roadmap.

• Employ the latest research methodologies to improve research quality and reliability.

• Help shape the future state of products/categories by driving product decisions through the provision of actionable insights, collaborating with cross-functional teams (UX, Product, Engineering, Marketing, Operations, Fulfillments).

Basic Qualifications :

• Over 5 years of experience employing qualitative and quantitative research methodologies within a consumer-orientated business model; background in UX Research, Market Research, Consumer Analysis, Usability Testing, Strategic Analysis, etc. or experience/skill set that will match the qualification.

• Closely partner with the Design and Product owners to develop strategy and rationale for features.

• Collaborate with diverse teams in a dynamic, rapid growth environment.

Preferred Qualifications :

• Ability to conduct efficient research planning within a fast-paced, agile environment where resources and time must be prioritized effectively.

• Domain knowledge of the e-commerce and/or food delivery sectors or understanding of the complexities of a marketplace/consumer platform model is a plus.

• Bachelor's degree in Cognitive Psychology, HCI, Computer Science, Ethnography or equivalent practical experience.

• Excellent written and verbal communication skills in English

Company Introduction

We are one of the fastest growing, most innovative companies in the world. Powered by an outstanding end-to-end e-commerce and logistics network, we are the 5th largest US tech IPO of all time with a fanatical culture of customer centricity, and a track record of world leading innovation.

Coupang has broken traditional e-commerce tradeoffs, bringing customers lightning-fast delivery on millions of items at the lowest prices. With offices around the world including the US, China and Korea, Coupang is where talented entrepreneurs can seize new opportunities and take the initiative.

The Role overview : 

The Sr. UX Researcher will be a core member of the Taiwan UX leadership team, responsible for managing the research required to conceive and deliver a best-in-class customer experience. S/he will be expected to plan innovative research programs and employ the latest research methodologies to analyze customer behavior to derive actionable insights for product innovation.

What you'll do :

• Develop and own the overall qual/quan research strategy and roadmap.

• Employ the latest research methodologies to improve research quality and reliability.

• Help shape the future state of products/categories by driving product decisions through the provision of actionable insights, collaborating with cross-functional teams (UX, Product, Engineering, Marketing, Operations, Fulfillments).

Basic Qualifications :

• Over 5 years of experience employing qualitative and quantitative research methodologies within a consumer-orientated business model; background in UX Research, Market Research, Consumer Analysis, Usability Testing, Strategic Analysis, etc. or experience/skill set that will match the qualification.

• Closely partner with the Design and Product owners to develop strategy and rationale for features.

• Collaborate with diverse teams in a dynamic, rapid growth environment.

Preferred Qualifications :

• Ability to conduct efficient research planning within a fast-paced, agile environment where resources and time must be prioritized effectively.

• Domain knowledge of the e-commerce and/or food delivery sectors or understanding of the complexities of a marketplace/consumer platform model is a plus.

• Bachelor's degree in Cognitive Psychology, HCI, Computer Science, Ethnography or equivalent practical experience.

• Excellent written and verbal communication skills in English

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position: Senior Line Haul Specialist (Middle Mile)

Role Overview

The Senior Line Haul Specialist role plays a key part in arranging and optimizing linehaul truck operations, analyzing service performance, managing vendor and route-level activities, and driving process improvements through effective cross-team collaboration and communication.

What You Will Do:

• Arrange linehaul trucks using the system and communicate with relevant teams (FCs, hubs, camps, vendors, etc.)
• Analyze transportation service status and make improvement through collaboration (LOS: level of service)
• Manage vendor and route-level operation and settlement
• Establish initiatives for overall truck transportation, improve operational processes, and handle relevant communications

Required Qualifications

• Experience in logistics and transportation management (5+ years)
• Experience as a manager (subteam leader, team leader) in logistics and transportation management (2+ years)
• Ability to plan logistics operation process (2+ years), manage operations, manage metrics, and report to the management- Experience in participating in development of TMS/BMS/WMS or proficiency in using those systems
• Ability to analyze using data tools and report to top management
• Submission of career-based portfolio and PT interview required
• Bachelor's degree or higher
• Ability to do day shift work, but able to work alternative shifts during specific seasons

Preferred Qualifications

• Experience in logistics and transportation management (5+ years)
• Experience in e-commerce/retail/courier businesses
• Completion of related majors such as transportation and supply chain
• Experience reporting KPIs to top management (2+ years)
• Excellent communication skills and basic English conversation skills
• Computer proficiency (data management/analysis, SQL utilization)
• Experience as a manager (subteam leader, team leader) in logistics and transportation management

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: 

https://www.coupang.jobs/privacy-policy/​

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position: Senior Line Haul Specialist (Middle Mile)

Role Overview

The Senior Line Haul Specialist role plays a key part in arranging and optimizing linehaul truck operations, analyzing service performance, managing vendor and route-level activities, and driving process improvements through effective cross-team collaboration and communication.

What You Will Do:

• Arrange linehaul trucks using the system and communicate with relevant teams (FCs, hubs, camps, vendors, etc.)
• Analyze transportation service status and make improvement through collaboration (LOS: level of service)
• Manage vendor and route-level operation and settlement
• Establish initiatives for overall truck transportation, improve operational processes, and handle relevant communications

Required Qualifications

• Experience in logistics and transportation management (5+ years)
• Experience as a manager (subteam leader, team leader) in logistics and transportation management (2+ years)
• Ability to plan logistics operation process (2+ years), manage operations, manage metrics, and report to the management- Experience in participating in development of TMS/BMS/WMS or proficiency in using those systems
• Ability to analyze using data tools and report to top management
• Submission of career-based portfolio and PT interview required
• Bachelor's degree or higher
• Ability to do day shift work, but able to work alternative shifts during specific seasons

Preferred Qualifications

• Experience in logistics and transportation management (5+ years)
• Experience in e-commerce/retail/courier businesses
• Completion of related majors such as transportation and supply chain
• Experience reporting KPIs to top management (2+ years)
• Excellent communication skills and basic English conversation skills
• Computer proficiency (data management/analysis, SQL utilization)
• Experience as a manager (subteam leader, team leader) in logistics and transportation management

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: 

https://www.coupang.jobs/privacy-policy/​

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

As an Operations Quality Excellence Specialist, you will drive the auditing and stewardship of customer experience and quality standards across our FC Hub network. You will be responsible for deep-diving into daily operational issues, identifying root causes, and managing cross-functional hub teams to implement sustainable solutions. This is a critical individual contributor role where you will act as the central guardian of process standards, ensuring high-quality execution during our rapid international expansion. 

What You Will Do 

• Audit FC Hub daily operations to ensure strict adherence to global CX and quality process standards.
• Manage hub-level teams through influence to drive corrective actions and process improvements without direct reporting lines.
• Perform deep-dive analyses on quality defects and operational bottlenecks to identify systemic issues.
• Collaborate with logistics leadership to roll out new process standards and operational workflows across the network.
• Develop and monitor quality KPIs to track the health of FC Hub operations and customer impact.
• Lead daily troubleshooting sessions with hub operators to resolve immediate quality risks.
• Report findings and data-driven insights to senior stakeholders to facilitate central decision-making.

Basic Qualifications  

• Bachelor’s degree in Logistics, Supply Chain, Industrial Engineering, or a related field
• 3 years of experience in sortation logistics operations, quality auditing, or process improvement within a high-volume fulfillment environment
• Proven ability to manage cross-functional projects and influence stakeholders in a fast-paced setting
• Strong analytical skills with the ability to use data to perform root cause analysis and deep dives
• Excellent communication skills to translate complex operational issues into actionable improvement plans

Preferred Qualifications 

• Six Sigma Green Belt or Black Belt certification
• Experience in a central or regional role overseeing multiple logistics sites
• Proficiency in SQL or data visualization tools like Tableau for independent performance tracking
• Background in e-commerce fulfillment or last-mile logistics operations
• Experience in international business expansion or global process standardization

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

As an Operations Quality Excellence Specialist, you will drive the auditing and stewardship of customer experience and quality standards across our FC Hub network. You will be responsible for deep-diving into daily operational issues, identifying root causes, and managing cross-functional hub teams to implement sustainable solutions. This is a critical individual contributor role where you will act as the central guardian of process standards, ensuring high-quality execution during our rapid international expansion. 

What You Will Do 

• Audit FC Hub daily operations to ensure strict adherence to global CX and quality process standards.
• Manage hub-level teams through influence to drive corrective actions and process improvements without direct reporting lines.
• Perform deep-dive analyses on quality defects and operational bottlenecks to identify systemic issues.
• Collaborate with logistics leadership to roll out new process standards and operational workflows across the network.
• Develop and monitor quality KPIs to track the health of FC Hub operations and customer impact.
• Lead daily troubleshooting sessions with hub operators to resolve immediate quality risks.
• Report findings and data-driven insights to senior stakeholders to facilitate central decision-making.

Basic Qualifications  

• Bachelor’s degree in Logistics, Supply Chain, Industrial Engineering, or a related field
• 3 years of experience in sortation logistics operations, quality auditing, or process improvement within a high-volume fulfillment environment
• Proven ability to manage cross-functional projects and influence stakeholders in a fast-paced setting
• Strong analytical skills with the ability to use data to perform root cause analysis and deep dives
• Excellent communication skills to translate complex operational issues into actionable improvement plans

Preferred Qualifications 

• Six Sigma Green Belt or Black Belt certification
• Experience in a central or regional role overseeing multiple logistics sites
• Proficiency in SQL or data visualization tools like Tableau for independent performance tracking
• Background in e-commerce fulfillment or last-mile logistics operations
• Experience in international business expansion or global process standardization

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Company Introduction 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery,” which offers next‑day delivery for a wide selection of items at affordable prices, as well as “Rocket Overseas,” which provides free international delivery on millions of best‑selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Role Overview

he Public Affairs Events & Partnership Principal supports Coupang Taiwan’s public policy team through the planning and execution of public‑facing events, partnerships, and sponsorships. Working closely within the Public Policy teams and related internal teams, this individual contributor role focuses on delivering well‑run, strategically aligned activities that strengthen stakeholder relationships, reinforce policy positioning, and build goodwill with government, legislative, industry, and community audiences. This role does not involve people management, but requires strong execution capabilities, attention to detail, and sound judgment in navigating public‑facing initiatives.  

What You Will Do 

• Plan and execute public affairs events, stakeholder engagements, and partnership activities that support public policy and government‑relations objectives.
• Coordinate with internal teams to ensure events and partnerships are aligned with policy priorities, messaging guidance, and compliance requirements.
• Manage end‑to‑end execution, including partner coordination, budgets, logistics, vendor management, and post‑event follow‑up.
• Support ESG, CSR, and community initiatives that strengthen relationships with government stakeholders and allied organizations.
• Maintain structured records and reporting to track engagement effectiveness and ensure consistency across activities.

Basic Qualifications 

• Bachelor’s degree and 5+ years of experience in public affairs, partnerships, stakeholder engagement, events, or related roles
• Strong project‑management and coordination skills with the ability to manage multiple initiatives simultaneously
• Ability to execute independently with attention to detail in a fast‑paced environment
•  Professional fluency in Mandarin and working proficiency in English.

Preferred Qualifications 

• Experience supporting public affairs, or policy‑related initiatives in a regulated or high‑visibility environment
• Demonstrated ability to design engagement platforms that resonate with diverse stakeholders, including government, legislative, industry, and community audiences
• Strong instinct for assessing stakeholder sensitivities and adjusting engagement approaches to reinforce constructive perception and goodwill
• Experience collaborating with PR, public policy, ESG, or external partners on reputation‑relevant initiatives
• Familiarity with Taiwan’s public‑sector, industry association, or third‑party stakeholder landscape

Remuneration

• Monthly salary of more than NT$ 40,000 (To be discussed)

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

As the Senior Manager of Data Analytics, you will lead the intelligence engine for Coupang Taiwan’s Post-Purchase Experience, CS & Fraud. You will transform massive datasets into actionable strategies that reduce return defects, fraud, optimize customer service efficiency, and identify opportunities to improve return customer experience. You will lead a team of analysts to bridge the gap between "what happened" and "what we should do next."

What You Will Do 

• Strategic Insights: Lead the end-to-end analytics for the Returns and CS lifecycle. Identify root causes for high return rates (e.g., sizing issues, logistical damage, or fraud) and propose data-backed solutions.

• Predictive Modeling: Develop and oversee models to predict return propensity and customer lifetime value (CLV), helping the business proactively manage risk.

• Performance Measurement: Define and own the "North Star" metrics for the Taiwan CS organization, including First Contact Resolution (FCR), Net Promoter Score (NPS), and Cost per Contact.

• Stakeholder Influence: Act as a strategic partner to the PPE (Process, Policy & Engineering) and Logistics teams, using data to influence the product roadmap and operational SOPs.

• Team Leadership: Mentor and scale a team of high-performing data analysts, fostering a culture of technical excellence and business-first thinking.

• Dashboarding & Automation: Transition the organization from manual reporting to real-time, automated BI solutions (Tableau/Looker) that empower regional leads

Basic Qualifications  

• Experience：8+ years in Data Analytics, Business Intelligence, or Data Science (E-commerce or FinTech preferred).
• Technical Stack：Expert proficiency in SQL and Python/R. Deep experience with Tableau, PowerBI, or Looker, Prompt engineering, usage for LLMs for analytics.
• Statistical Skills：Strong grasp of A/B testing, regression analysis, and hypothesis testing.
• Leadership：3+ years of experience managing direct reports and leading cross-functional projects.
• Communication：Ability to translate "data-speak" into executive-level narratives in both English and Mandarin.

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Key Responsibilities

• Strategic Growth Management: Partner with large sellers to increase selection and exposure on the platform, which in turn will drive customer reviews and long-term repeat purchase rates.
• Visibility & Exposure Optimization: Advise sellers on utilizing platform-driven exposure tools to feature products in high-traffic areas such as the site homepage, daily deal sections, and specialized category pages.
• Data-Driven Pricing Strategy: Leverage internal marketplace data to recommend optimized pricing levels that are predicted to drive maximum sales volume and improve eligibility for premium site placement.
• Portfolio Health & Eligibility: Monitor seller performance to ensure products meet essential benchmarks, such as maintaining specific recent sales volumes and stock levels required for promotional eligibility.
• Logistics & Fulfillment Advisory: Guide sellers on shipping standards, including the implementation of free shipping models which are preferred by customers and often serve as a prerequisite for enhanced platform exposure.

Required Qualifications & Skills

• Marketplace Expertise: Extensive experience in eCommerce account management, with a proven track record of scaling high-volume seller accounts.
• Algorithmic Proficiency: Deep understanding of how personalized discovery algorithms and internal marketplace logic dictate product visibility to potential buyers.
• Operational Agility: Ability to manage complex promotional lifecycles, from initial selection and condition setting to real-time performance tracking and post-promotion analysis.
• Analytical Mindset: Strong ability to evaluate business performance based on price competitiveness, fulfillment speed, and inventory health.
• Stakeholder Communication: Excellent interpersonal skills to provide clear guidance on platform policies and help sellers navigate internal review processes.

Company Introduction 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

• Support the execution of capacity planning models for last mile logistics, ensuring consistency with operational guidelines.
• Perform daily and monthly manpower and asset planning activities, working with operations teams to ensure timely completion.
• Analyze basic driver performance and cost data to identify trends and support efficiency improvements at the route or area level.
• Assist in maintaining and enhancing workforce planning tools to improve forecasting accuracy and operational responsiveness.
• Prepare regular reports and dashboards to support business decision‑making.

• 3+ years of experience in planning operations.
• Hands‑on experience in data processing, analysis, and building basic analytical models.
• Strong attention to detail with a data‑driven mindset.
• Good communication and collaboration skills.
• Proficiency in MS Office, Advanced Excel, Google Sheets, and familiarity with Tableau and SQL/Python.

• Degree in Business, Logistics, Supply Chain, Industrial Engineering, or a related field.
• Experience in logistics last mile or middle mile operations.
• Basic English verbal communication skills for discussion.

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Company Introduction 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.  

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Role Overview

The Principle, Community and Stakeholder Engagement is responsible for building and maintaining strong, trust‑based relationships with municipal governments, regulatory bodies, frontline authorities, and surrounding communities in regions where Coupang operates or plans to expand.

This role supports business continuity and growth by enabling effective stakeholder outreach, facilitating permitting and approval processes, and proactively managing community engagement related to Coupang’s facilities and operations.

The role requires close collaboration with internal teams, external partners, and government stakeholders to ensure smooth execution of projects while maintaining Coupang’s reputation as a responsible corporate citizen.

What You Will Do

• Serve as the primary point of contact for municipal governments, regulatory authorities, public safety officials, and community stakeholders related to Coupang’s facilities and operations within assigned regions, building and maintaining strong, constructive working‑level relationships.
• Plan and execute stakeholder outreach initiatives to support Coupang’s infrastructure development, expansion, and ongoing operations, including monitoring community sentiment, identifying emerging issues, and proactively managing risks and opportunities related to Coupang’s operational footprint.
• Support permitting and approval processes by coordinating engagement with relevant authorities, tracking requirements and timelines, and ensuring timely, accurate, and consistent exchange of information.
• Coordinate and manage internal and external stakeholder engagements, including meeting and site‑visit planning, agenda and material preparation, logistics, follow‑ups, and action tracking for government officials, community leaders, and internal teams.
• Provide regular updates and insights to internal stakeholders on community feedback, stakeholder interactions, and regulatory developments; support the development of engagement strategies, briefing materials, and documented records to ensure alignment, accountability, and continuity across teams.

Basic Qualifications

• Bachelor’s degree with 5+ years of relevant professional experience
• Demonstrated experience supporting permitting, zoning, licensing, or regulatory approval processes
• Familiarity with infrastructure, logistics, industrial facilities, or large-scale operational/construction environments is highly desirable
• Proven ability to work cross-functionally in a fast-paced, dynamic environment, balancing external relationship management with internal business priorities
• Proactive, detail-oriented, and solution-focused mindset with strong problem-solving skills
• Willingness and flexibility to travel and support on-site activities as required
• Effective verbal and written communication skills in both Mandarin and English
• Ability to communicate in additional Taiwanese dialects is a plus

Preferred Qualifications

• Strong track record of engaging effectively with local communities, government authorities, regulators, industry associations, business associations, chambers of commers, NGOs, and other external stakeholders
• Proven capability to influence without authority, build trust, and drive alignment across cross-functional teams
• Strong analytical and organizational skills, with attention to detail and the ability to manage multiple stakeholder workstreams simultaneously
• Strategic yet hands-on mindset, with the ability to translate community and stakeholder insights into practical, solution-oriented actions

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

Coupang Logistics Services is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional projects and programs. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.

What You Will Do 

• Scope and create project plans for strategic, tactical, cross-functional projects and programs
• Develop processes and coordinate execution across teams
• Drive project delivery and communicate status, risks and process/product changes to senior management
• Lead cross-team coordination and manage multiple competing priorities simultaneously
• Design, implement, and optimize strategic initiatives
• Conduct data mining and analysis to support decision making
• Challenge and influence stakeholders including organization leaders
• Think strategically and execute methodically in a fast-paced environment
• Use analytical and quantitative skills to develop business cases backed by hard data and metrics
• Clearly communicate data insights to stakeholders

Basic Qualifications  

• Bachelor's degree in business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field
• 10+ years of experience in program management, logistics, operations, supply chain, or transportation or equivalent professional or military experience
• Demonstrated experience leading and owning cross-functional programs
• Extensive experience owning the design, implementation, and optimization of initiatives
• Experience with data mining and data analysis
• Confidence operating in a highly ambiguous and iterative business space
• High attention to detail including proven ability to manage multiple, competing priorities simultaneously
• Willingness to challenge and influence other stakeholders, including the organization leaders
• Ability to think strategically and execute methodically, in a fast-paced environment where continuous innovation is desired
• Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
• Ability to clearly communicate data insights to others

Preferred Qualifications 

• MBA and work experience in dedicated project management
• Practical application of program management methodology including PMP/Lean Six Sigma/Kaizen
• Advanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft Access
• Demonstrated experience communicating data insights to others, including use of data visualization tools

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

The FP&A team is in charge of planning, monitoring and advising business from finance perspectives, including annual/long-term planning to weekly/monthly/quarterly reviews, bringing total transparency to key business leaders.
Identify input metrics impacting the P&L, monitor their trends and raise the flag in case of abnormal trends and recommend the specific action plan. You will perform root cause analysis by retrieving right data.

What You Will Do 

• Budgeting, forecasting, variance analysis: Manage all aspects of financial analysis including developing annual budgets, monthly forecasts, and gap analysis
• Deep-dive analysis: Generate data-driven insights through analysis to help guide senior level decision making
• Point of contact for Taiwan logistics business: Understand business issues and developments and work with business stakeholders to drive corrective action where necessary
• Partnering with corporate finance: Work with FP&A teams in Taiwan and Global HQ to provide key developments in the business and communicate insights to senior management
• Accurate management reporting: Ensure management reporting reflects the organization structure and responsibilities, driving accountability and clarity of ownership
• Reporting tools development: Develop management reporting tools and systems to efficiently deliver meaningful information to the leadership team

Basic Qualifications 

• Bachelor's degree (major in management or finance preferred)
• 6+ years of experience in financial planning (FP&A), business planning, or management planning
• Proficient in using MS Office Excel
• Experienced in leading financial projects, improving processes, or participating in decision-making
• Experienced in business planning, KPI setting and initiative reporting, and performance analysis
• Root cause analysis and problem-solving ability
• Experience in delivering effective results in a fast changing and growing environment
•  

Preferred Qualifications 

• Proficiency in SQL
• Proficiency in Power BI

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position : Principal, Program Management (Logistics Operation Center) 

What will you do?

• End-to-End Program Leadership: Own the portfolio across first-, middle-, and last-mile. Define scope, OKRs, workstreams, and success metrics; lead planning, execution, launch, and stabilization.
• KR-to-TW Transition & Expansion: Lead a structured handover of existing TW last-mile reports from the KR team; design unified reporting that brings first-, middle-, and last-mile into a single end-to-end visibility framework.
• Operational Excellence & PDD Improvement: Partner with LOC specialists, hub managers, linehaul, sortation, and TW logistics leadership to prioritize defects, remove bottlenecks, and deliver measurable gains.
• Insight-to-Action Mechanisms: Build robust dashboards and operational reporting (Tableau/Power BI) to surface issues fast; convert analytics into clear decisions, owners, timelines, and SOP changes.
• Cross-Functional Problem Solving: Align on problem statements with partners (e.g., hub managers, Product, Engineering, Finance), decompose complex problems, and deliver structured analyses and recommendations.
• Simulation & Scenario Planning: Lead data simulations and sensitivity analyses for new initiatives (e.g., network design changes, volume shifts, cut-off adjustments), supporting fact-based trade-offs between service, speed, and cost.
• Risk & Change Management: Identify risks early, run mitigation plans, and manage stakeholder communications and change adoption at the field and leadership levels.
• Stakeholder Influence & Communication: Communicate crisply at all levels—from ops floors to executive forums—with narratives that clarify options, risks, and ROI.

Basic Qualifications

• Experience: 6+ years in Program/Project Management or Analytics-driven Operations within logistics, e-commerce, supply chain, or similar high-scale environments.
• Data & Tools: Strong ability to self-serve and validate data (SQL required). Proficiency with Tableau and/or Power BI. Experience with big data environments (Hadoop, Spark, Presto, Airflow) is a plus. Python familiarity is a plus.
• Execution Excellence: Demonstrated ability to deliver complex, multi-team initiatives in fast-paced, ambiguous settings; strong risk management and dependency tracking.
• Problem Solving: Exceptional structured thinking and root cause analysis; ability to handle unstructured problems and convert into executable workstreams.
• Communication & Influence: Executive-ready written and verbal communication; adept at influencing senior stakeholders and driving decisions without authority.
• Education: Bachelor’s or Master’s in Statistics, Industrial Engineering, Operations Research, Supply Chain, or related field; or equivalent experience.

Preferred Qualifications

• Logistics Domain Depth: Understanding of first/middle/last mile, hub operations, linehaul planning, route optimization, and PDD mechanics.
• Technical Proficiency: Hands-on with Python or statistical tooling for simulations, forecasting, and experiment design. Very proficient with Google sheets, Excel, SQL , Tableau and PowerBI
• Leadership: Experience mentoring Business Analysts and leading program workstreams across Product, Engineering, Operations, and Finance.
• Languages: Strong English (written & verbal); additional Asian language capability (e.g., Mandarin or Korean) is a plus for regional collaboration.

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:  https://www.coupang.jobs/privacy-policy/​

人人均等的機會

Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang.

Position: Senior Capacity Planning Manager (Last Mile Management)

Role Overview

The Senior Capacity Planning Manager role plays a strategic part in establishing KPIs, forecasting logistics capacity, integrating sales forecasts into planning, analyzing driver performance, and developing workforce planning tools to optimize last mile and middle mile operations.

Key Responsibilities

• Establish key performance indicators and benchmarks for planning and forecasting into last mile and middle mile logistics.
• Prepare and share daily/monthly last mile and middle mile capacity manpower and asset planning models and collaborate with operations teams to execute.
• Connect with S&OP(Sales & Operations Planning) to collect the GMV/Sales forecast and transform them into the logistics expansion planning.
• Measuring the last mile driver's performance analysis of multiple cost models and design the route/area-wise productivity of each driver.
• Support the development and implementation of workforce planning tools for accurate capacity forecasting.

Essential Qualifications:

• 5+ years of relevant experience in logistics last mile and middle mile.
• Proven experience in data processing and analysis to build models that support business decisions.
• Strong communication skills across various contexts.
• Strong analytical mindset and data-driven approach.
• Proficiency in MS Office, Advanced Excel, Google Sheet, Tableau and SQL/Python.

Prefered Qualifications:

• Degree in Business, Logistics, Supply Chain, or Industrial Engineering.
• Experience in planning and project management.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Role Overview  

The Customer-Centric Planning team is looking for a Senior Data Analyst with an engineering mindset. You will not only be a user of data but also a builder of data infrastructure. This position highly integrates Data Analysis and Analytics Engineering. You will be responsible for maintaining Airflow ETL processes from multiple internal data sources such as Zendesk, WMS (Warehouse Management System), and OMS (Order Management System), and utilizing Python and AI tools for automation development to support the operation and optimize the experience of teams such as Supplier Support, Customer Support, and Andon.

1. Delve into underlying technologies: Directly operate Airflow and Presto clusters, participating in the complete lifecycle from Raw Data to Insight.
2. Embrace new technologies: We actively introduce AI (Windsurf, Gemini, Copilot) and automation tools to eliminate repetitive tasks.

What You Will Do 

• Quickly support (within hours) and respond to the needs of various operational teams, formulate Ad-Hoc analysis plans, and produce high-quality, highly accurate data reports.
• Operational Pain Point Analysis and Root Cause Analysis: Building a customer experience funnel, identifying process issues and operational problems from the user lifecycle, and analyzing deep-seated causes.
• End-to-End Data Pipeline Construction and Maintenance (ETL & Pipeline): Using Presto/Hive SQL to process large-scale data, responsible for designing and maintaining Airflow DAGs, developing and optimizing Data Marts, monitoring data pipeline health, and ensuring data quality.
• Process Automation and Tool Development (Automation & Tooling): Using Python to develop automation scripts, integrating Slack, GitHub, Zendesk, Tableau, Presto, Confluence, and various internal APIs, and using/introducing LangChain, MCP Server to achieve automated updates and releases for various research, report generation, Quality Assurance, etc., reducing manual intervention and improving team efficiency.

Basic Qualifications  

• 3+ years of data analysis or data engineering experience, with the ability to handle complex SQL queries (Recursive CTE, Window Functions, JSON parsing).
• Possess business analysis sensitivity, capable of transforming vague business problems (e.g., "Why are customer complaints increasing?") into concrete data analysis projects.
• Familiar with Tableau Server, Power BI, or related report creation and operation.

Preferred Qualifications

• Familiar with customer service and ticketing system operational data structures: experience in data analysis for similar systems such as customer service, e-commerce, and logistics.
• Possess e-commerce or supply chain domain knowledge: understanding of e-commerce business models and logistics inventory logic.
• Possess practical Python development skills, capable of writing automation scripts, handling API integration, or performing data transformation.
• Familiar with Airflow or similar workflow scheduling tools, with practical experience in writing and maintaining DAGs.
• Familiar with version control tools (GitHub/Git), accustomed to Pull Request (PR) review and collaboration processes.
• AI/LLM application experience: experience using LangChain or internal AI tools to build auxiliary analysis agents or automated processes.

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang.

Position: Senior Line Haul Manager (Middlemile Management & Planning)

Role Overview

The Senior Line Haul Manager (Middlemile Management & Planning) role plays a strategic part in establishing KPIs, forecasting logistics capacity, integrating sales forecasts into planning, analyzing driver performance, and developing workforce planning tools to optimize middle mile line haul operations.

Key Responsibilities

• Establish key performance indicators and benchmarks for planning and forecasting into middle mile line haul logistics.
• Prepare and share daily/monthly middle mile capacity manpower and asset planning models and collaborate with operations teams to execute.
• Connect with S&OP(Sales & Operations Planning) to collect the GMV/Sales forecast and transform them into the logistics expansion planning.
• Measure middle mile line haul driver's performance, analyze multiple cost models, and design the route/area-wise productivity of each driver.
• Support the development and implementation of workforce planning tools for accurate capacity forecasting.

Essential Qualifications:

• 8+ years of relevant experience in logistics middle mile.
• Proven experience in data processing and analysis to build models that support business decisions.
• Strong communication skills across various contexts.
• Strong analytical mindset and data-driven approach.
• Proficiency in MS Office, Advanced Excel, Google Sheet.

Prefered Qualifications:

• Degree in Business, Logistics, Supply Chain, or Industrial Engineering.
• Experience in planning and project management.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

As the S&OP Planning Manager, you will lead the Taiwan S&OP process to keep our growth on track. You will own the full planning cycle, making sure our infrastructure, labor, and inventory stay in sync to meet customer demand. You will act as the network gatekeeper, ensuring we scale up without hitting capacity limits. Your main goal is to project daily, weekly, and monthly volumes and match them with designed capacity, while automating manual tasks to streamline our workflows.

What You Will Do 

• Volume & capacity planning: manage daily volume projections and inbound/outbound capacity planning to ensure the network remains fluid and performance targets are met.
• Network gatekeeping: Monitor network layer rules and case mapping to optimize flow and prevent bottlenecks.
• Peak season strategy: Lead the planning and execution of inventory build-up strategies for peak events, balancing storage capacity with outbound throughput
• Capacity safeguarding: Monitor network health in real-time; identify potential breaches in capacity and proactively deploy mitigation strategies with cross-functional partner
• Process optimization: Identify bottlenecks in current planning cycles; automate manual data workflows and continuously streamline S&OP processes to move at the speed of the business.
• Stakeholder management: Act as the central point between Instock, Ops, Labor Planning, and Finance to align on a single version of the truth for demand and supply planning

Basic Qualifications  

• Experience with Excel, statistical modeling, and optimization.
• Strong understanding of end-to-end supply chain processes, including demand planning, inventory management, logistics, and distribution.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Effective communication and interpersonal skills, capable of building relationships with internal teams and external partners. Experience working in a fast-paced, dynamic environment with a customer-centric mindset.

Preferred Qualifications 

• Bachelor’s degree in supply chain management, Business Administration, or related field; MBA or relevant advanced degree preferred.
• Extensive experience in supply chain management, operations, forecasting, and capacity management.
• Experience in data processing and analysis, with the ability to draw conclusion from data and build basic models to support business decision-making.

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

 Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

This role focuses on ensuring high-quality customer experiences across e-commerce and customer-facing applications. You will own testing strategies, execution, and continuous improvement for features that impact real users at scale, working closely with multiple product and engineering teams. 

What You Will Do  

• Design and maintain comprehensive test plans and case management for large-scale, cross-functional projects.
• Define end-to-end test strategies spanning multiple service domains.
• Break down ambiguous, complex problems into clear, actionable plans and drive them to completion.

• Develop and execute automation across mobile, web, and backend platforms.
• Own and continuously evolve test automation frameworks and infrastructure.
• Design and implement integration test strategies against live or production-like environments.

• Define, optimize, and enforce QA standards and best practices.
• Drive bug tracking, metrics visualization, and quality trend analysis.
• Lead incident management practices and drive resolution of production issues.
• Produce clear, high-quality documentation and runbooks that empower the team.

• • Act as a cultural and professional role model; drive multiple projects or mission-critical components.
  • Shape team culture and champion continuous improvement.
  • Mentor team members and support their professional growth.
  • Coordinate across teams, align stakeholders, and work effectively with cross-functional peers.
  • Facilitate decision-making, build consensus, and remove roadblocks.

Basic Qualifications  

• Bachelor's or master's degree in computer science, engineering, or a related field.
• 5+ years of hands-on software test automation experience.
• Solid understanding of QA methodologies, processes, and quality standards.
• Proficient in at least one object-oriented language (e.g., Java, Python).
• Experience with open-source test automation tools (e.g., PyTest, Appium, Selenium).
• Familiarity with distributed service architectures and cross-domain system interactions.
• Proven ability to deliver scalable, reliable test infrastructure.
• Self-driven; able to work independently and lead initiatives end-to-end.
• Strong impact beyond individual contribution — driving large projects or critical components.
• Proficient in English (written and verbal); effective communicator in a global team setting.

Preferred Qualifications 

• Experience in e-commerce or large-scale online platforms (e.g., search, discovery, cart, checkout, order, payment, fulfillment, logistics).
• Hands-on experience applying AI/LLM to testing workflows (e.g., AI-assisted test generation, agentic test planning, intelligent test analysis).

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

As a Senior Program Manager in the Logistics Operations Center (LOC), you will shape strategy and lead execution for Taiwan logistics initiatives while partnering closely with regional stakeholders (including the KR team). You will translate insights into programs, manage complex cross-functional delivery, and embed KPI-driven operating rhythms that materially improve on-time delivery, cost-to-serve, and customer experience.Drive end-to-end program execution to improve Promise Delivery Date (PDD) performance, Delivery performance and elevate consumer satisfaction across first-mile, middle-mile, and last-mile operations. This role owns the roadmap, governance, and outcomes required to transform operational delivery through data-driven decision-making, cross-functional leadership, and scalable process excellence. You will succeed by influencing without formal authority, aligning leadership around clear priorities, and building mechanisms that scale—from reporting and dashboards to SOPs, governance, and change management.

What You Will Do

• End-to-End Program Leadership: Own the portfolio across first-, middle-, and last-mile. Define scope, OKRs, workstreams, and success metrics; lead planning, execution, launch, and stabilization.
• KR-to-TW Transition & Expansion: Lead a structured handover of existing TW last-mile reports from the KR team; design unified reporting that brings first-, middle-, and last-mile into a single end-to-end visibility framework.
• Operational Excellence & PDD Improvement: Partner with LOC specialists, hub managers, linehaul, sortation, and TW logistics leadership to prioritize defects, remove bottlenecks, and deliver measurable gains.
• Insight-to-Action Mechanisms: Build robust dashboards and operational reporting (Tableau/Power BI) to surface issues fast; convert analytics into clear decisions, owners, timelines, and SOP changes.
• Cross-Functional Problem Solving: Align on problem statements with partners (e.g., hub managers, Product, Engineering, Finance), decompose complex problems, and deliver structured analyses and recommendations.
• Simulation & Scenario Planning: Lead data simulations and sensitivity analyses for new initiatives (e.g., network design changes, volume shifts, cut-off adjustments), supporting fact-based trade-offs between service, speed, and cost.
• Risk & Change Management: Identify risks early, run mitigation plans, and manage stakeholder communications and change adoption at the field and leadership levels.
• Stakeholder Influence & Communication: Communicate crisply at all levels—from ops floors to executive forums—with narratives that clarify options, risks, and ROI.

Basic Qualifications 

• Experience: 6+ years in Program/Project Management or Analytics-driven Operations within logistics, e-commerce, supply chain, or similar high-scale environments.
• Data & Tools: Strong ability to self-serve and validate data (SQL required). Proficiency with Tableau and/or Power BI. Experience with big data environments (Hadoop, Spark, Presto, Airflow) is a plus. Python familiarity is a plus.
• Execution Excellence: Demonstrated ability to deliver complex, multi-team initiatives in fast-paced, ambiguous settings; strong risk management and dependency tracking.
• Problem Solving: Exceptional structured thinking and root cause analysis; ability to handle unstructured problems and convert into executable workstreams.
• Communication & Influence: Executive-ready written and verbal communication; adept at influencing senior stakeholders and driving decisions without authority.
• Education: Bachelor’s or Master’s in Statistics, Industrial Engineering, Operations Research, Supply Chain, or related field; or equivalent experience. 

Preferred Qualifications 

• Logistics Domain Depth: Understanding of first/middle/last mile, hub operations, linehaul planning, route optimization, and PDD mechanics.
• Technical Proficiency: Hands-on with Python or statistical tooling for simulations, forecasting, and experiment design. Very proficient with Google sheets, Excel, SQL , Tableau and PowerBI
• Leadership: Experience mentoring Business Analysts and leading program workstreams across Product, Engineering, Operations, and Finance.
• Languages: Strong English (written & verbal); additional Asian language capability (e.g., Mandarin or Korean) is a plus for regional collaboration. 

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Role Overview

Business Analysts (BA) shine in Coupang's various business and operational organizations where data-driven decision making is important. Our large amount of data is transformed into meaningful information and insights by BAs in each organization (Marketing, Logistics, Shipping, Compliance, Finance, etc.).

You'll be part of our growth and have the opportunity to develop your career!

* Meet the Coupang Business Analyst

What You Will Do 

• Support business decisions with data
• Improve existing processes and develop and manage new metrics 

Basic Qualifications

• Minimum 3 years of data analytics experience
• Proficient SQL experience and competence (SQL coding test required)
• Experience in business intelligence reporting and dashboarding using Tableau or Power BI
• Able to multi-task with judgement in prioritising work to meet the fast-paced business environment

Preferred Qualifications

• Experience working in the e-commerce or internet services industry
• Experience with Python, R or other programming languages

* Application documents: English CV (required)
** The experience needed for each role varies. After receiving your CV, we will offer suitable positions to candidates based on their experience and skills.

Recruitment Process and Others  

Recruitment Process  

• Application Review - SQL Test - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position : Principal, Program Management (Logistics Operation Center) 

What will you do?

• End-to-End Program Leadership: Own the portfolio across first-, middle-, and last-mile. Define scope, OKRs, workstreams, and success metrics; lead planning, execution, launch, and stabilization.
• KR-to-TW Transition & Expansion: Lead a structured handover of existing TW last-mile reports from the KR team; design unified reporting that brings first-, middle-, and last-mile into a single end-to-end visibility framework.
• Operational Excellence & PDD Improvement: Partner with LOC specialists, hub managers, linehaul, sortation, and TW logistics leadership to prioritize defects, remove bottlenecks, and deliver measurable gains.
• Insight-to-Action Mechanisms: Build robust dashboards and operational reporting (Tableau/Power BI) to surface issues fast; convert analytics into clear decisions, owners, timelines, and SOP changes.
• Cross-Functional Problem Solving: Align on problem statements with partners (e.g., hub managers, Product, Engineering, Finance), decompose complex problems, and deliver structured analyses and recommendations.
• Simulation & Scenario Planning: Lead data simulations and sensitivity analyses for new initiatives (e.g., network design changes, volume shifts, cut-off adjustments), supporting fact-based trade-offs between service, speed, and cost.
• Risk & Change Management: Identify risks early, run mitigation plans, and manage stakeholder communications and change adoption at the field and leadership levels.
• Stakeholder Influence & Communication: Communicate crisply at all levels—from ops floors to executive forums—with narratives that clarify options, risks, and ROI.

Basic Qualifications

• Experience: 6+ years in Program/Project Management or Analytics-driven Operations within logistics, e-commerce, supply chain, or similar high-scale environments.
• Data & Tools: Strong ability to self-serve and validate data (SQL required). Proficiency with Tableau and/or Power BI. Experience with big data environments (Hadoop, Spark, Presto, Airflow) is a plus. Python familiarity is a plus.
• Execution Excellence: Demonstrated ability to deliver complex, multi-team initiatives in fast-paced, ambiguous settings; strong risk management and dependency tracking.
• Problem Solving: Exceptional structured thinking and root cause analysis; ability to handle unstructured problems and convert into executable workstreams.
• Communication & Influence: Executive-ready written and verbal communication; adept at influencing senior stakeholders and driving decisions without authority.
• Education: Bachelor’s or Master’s in Statistics, Industrial Engineering, Operations Research, Supply Chain, or related field; or equivalent experience.

Preferred Qualifications

• Logistics Domain Depth: Understanding of first/middle/last mile, hub operations, linehaul planning, route optimization, and PDD mechanics.
• Technical Proficiency: Hands-on with Python or statistical tooling for simulations, forecasting, and experiment design. Very proficient with Google sheets, Excel, SQL , Tableau and PowerBI
• Leadership: Experience mentoring Business Analysts and leading program workstreams across Product, Engineering, Operations, and Finance.
• Languages: Strong English (written & verbal); additional Asian language capability (e.g., Mandarin or Korean) is a plus for regional collaboration.

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:  https://www.coupang.jobs/privacy-policy/​

人人均等的機會

Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功

Company Introduction 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.  

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Role Overview

The Principle, Community and Stakeholder Engagement is responsible for building and maintaining strong, trust‑based relationships with municipal governments, regulatory bodies, frontline authorities, and surrounding communities in regions where Coupang operates or plans to expand.

This role supports business continuity and growth by enabling effective stakeholder outreach, facilitating permitting and approval processes, and proactively managing community engagement related to Coupang’s facilities and operations.

The role requires close collaboration with internal teams, external partners, and government stakeholders to ensure smooth execution of projects while maintaining Coupang’s reputation as a responsible corporate citizen.

What You Will Do

• Serve as the primary point of contact for municipal governments, regulatory authorities, public safety officials, and community stakeholders related to Coupang’s facilities and operations within assigned regions, building and maintaining strong, constructive working‑level relationships.
• Plan and execute stakeholder outreach initiatives to support Coupang’s infrastructure development, expansion, and ongoing operations, including monitoring community sentiment, identifying emerging issues, and proactively managing risks and opportunities related to Coupang’s operational footprint.
• Support permitting and approval processes by coordinating engagement with relevant authorities, tracking requirements and timelines, and ensuring timely, accurate, and consistent exchange of information.
• Coordinate and manage internal and external stakeholder engagements, including meeting and site‑visit planning, agenda and material preparation, logistics, follow‑ups, and action tracking for government officials, community leaders, and internal teams.
• Provide regular updates and insights to internal stakeholders on community feedback, stakeholder interactions, and regulatory developments; support the development of engagement strategies, briefing materials, and documented records to ensure alignment, accountability, and continuity across teams.

Basic Qualifications

• Bachelor’s degree with 5+ years of relevant professional experience
• Demonstrated experience supporting permitting, zoning, licensing, or regulatory approval processes
• Familiarity with infrastructure, logistics, industrial facilities, or large-scale operational/construction environments is highly desirable
• Proven ability to work cross-functionally in a fast-paced, dynamic environment, balancing external relationship management with internal business priorities
• Proactive, detail-oriented, and solution-focused mindset with strong problem-solving skills
• Willingness and flexibility to travel and support on-site activities as required
• Effective verbal and written communication skills in both Mandarin and English
• Ability to communicate in additional Taiwanese dialects is a plus

Preferred Qualifications

• Strong track record of engaging effectively with local communities, government authorities, regulators, industry associations, business associations, chambers of commers, NGOs, and other external stakeholders
• Proven capability to influence without authority, build trust, and drive alignment across cross-functional teams
• Strong analytical and organizational skills, with attention to detail and the ability to manage multiple stakeholder workstreams simultaneously
• Strategic yet hands-on mindset, with the ability to translate community and stakeholder insights into practical, solution-oriented actions

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Company Introduction 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

• Support the execution of capacity planning models for last mile logistics, ensuring consistency with operational guidelines.
• Perform daily and monthly manpower and asset planning activities, working with operations teams to ensure timely completion.
• Analyze basic driver performance and cost data to identify trends and support efficiency improvements at the route or area level.
• Assist in maintaining and enhancing workforce planning tools to improve forecasting accuracy and operational responsiveness.
• Prepare regular reports and dashboards to support business decision‑making.

• 3+ years of experience in planning operations.
• Hands‑on experience in data processing, analysis, and building basic analytical models.
• Strong attention to detail with a data‑driven mindset.
• Good communication and collaboration skills.
• Proficiency in MS Office, Advanced Excel, Google Sheets, and familiarity with Tableau and SQL/Python.

• Degree in Business, Logistics, Supply Chain, Industrial Engineering, or a related field.
• Experience in logistics last mile or middle mile operations.
• Basic English verbal communication skills for discussion.

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

The FP&A team is in charge of planning, monitoring and advising business from finance perspectives, including annual/long-term planning to weekly/monthly/quarterly reviews, bringing total transparency to key business leaders.
Identify input metrics impacting the P&L, monitor their trends and raise the flag in case of abnormal trends and recommend the specific action plan. You will perform root cause analysis by retrieving right data.

What You Will Do 

• Budgeting, forecasting, variance analysis: Manage all aspects of financial analysis including developing annual budgets, monthly forecasts, and gap analysis

• Deep-dive analysis: Generate data-driven insights through analysis to help guide senior level decision making

• Point of contact for Taiwan logistics business: Understand business issues and developments and work with business stakeholders to drive corrective action where necessary

• Partnering with corporate finance: Work with FP&A teams in Taiwan and Global HQ to provide key developments in the business and communicate insights to senior management

• Accurate management reporting: Ensure management reporting reflects the organization structure and responsibilities, driving accountability and clarity of ownership

• Reporting tools development: Develop management reporting tools and systems to efficiently deliver meaningful information to the leadership team

Basic Qualifications  

• Bachelor's degree (major in management or finance preferred)
• 6+ years of experience in financial planning (FP&A), business planning, or management planning
• Proficient in using MS Office Excel
• Experienced in leading financial projects, improving processes, or participating in decision-making
• Experienced in business planning, KPI setting and initiative reporting, and performance analysis
• Root cause analysis and problem-solving ability
• Experience in delivering effective results in a fast changing and growing environment

Preferred Qualifications

• Proficiency in SQL
• Proficiency in Power BI

 Recruitment Process and Others  

 Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

As the S&OP Planning Manager, you will lead the Taiwan S&OP process to keep our growth on track. You will own the full planning cycle, making sure our infrastructure, labor, and inventory stay in sync to meet customer demand. You will act as the network gatekeeper, ensuring we scale up without hitting capacity limits. Your main goal is to project daily, weekly, and monthly volumes and match them with designed capacity, while automating manual tasks to streamline our workflows.

What You Will Do 

• Volume & capacity planning: manage daily volume projections and inbound/outbound capacity planning to ensure the network remains fluid and performance targets are met.
• Network gatekeeping: Monitor network layer rules and case mapping to optimize flow and prevent bottlenecks.
• Peak season strategy: Lead the planning and execution of inventory build-up strategies for peak events, balancing storage capacity with outbound throughput
• Capacity safeguarding: Monitor network health in real-time; identify potential breaches in capacity and proactively deploy mitigation strategies with cross-functional partner
• Process optimization: Identify bottlenecks in current planning cycles; automate manual data workflows and continuously streamline S&OP processes to move at the speed of the business.
• Stakeholder management: Act as the central point between Instock, Ops, Labor Planning, and Finance to align on a single version of the truth for demand and supply planning

Basic Qualifications  

• Experience with Excel, statistical modeling, and optimization.
• Strong understanding of end-to-end supply chain processes, including demand planning, inventory management, logistics, and distribution.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Effective communication and interpersonal skills, capable of building relationships with internal teams and external partners. Experience working in a fast-paced, dynamic environment with a customer-centric mindset.

Preferred Qualifications 

• Bachelor’s degree in supply chain management, Business Administration, or related field; MBA or relevant advanced degree preferred.
• Extensive experience in supply chain management, operations, forecasting, and capacity management.
• Experience in data processing and analysis, with the ability to draw conclusion from data and build basic models to support business decision-making.

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

As a Senior Program Manager in the Logistics Operations Center (LOC), you will shape strategy and lead execution for Taiwan logistics initiatives while partnering closely with regional stakeholders (including the KR team). You will translate insights into programs, manage complex cross-functional delivery, and embed KPI-driven operating rhythms that materially improve on-time delivery, cost-to-serve, and customer experience.Drive end-to-end program execution to improve Promise Delivery Date (PDD) performance, Delivery performance and elevate consumer satisfaction across first-mile, middle-mile, and last-mile operations. This role owns the roadmap, governance, and outcomes required to transform operational delivery through data-driven decision-making, cross-functional leadership, and scalable process excellence. You will succeed by influencing without formal authority, aligning leadership around clear priorities, and building mechanisms that scale—from reporting and dashboards to SOPs, governance, and change management.

What You Will Do

• End-to-End Program Leadership: Own the portfolio across first-, middle-, and last-mile. Define scope, OKRs, workstreams, and success metrics; lead planning, execution, launch, and stabilization.
• KR-to-TW Transition & Expansion: Lead a structured handover of existing TW last-mile reports from the KR team; design unified reporting that brings first-, middle-, and last-mile into a single end-to-end visibility framework.
• Operational Excellence & PDD Improvement: Partner with LOC specialists, hub managers, linehaul, sortation, and TW logistics leadership to prioritize defects, remove bottlenecks, and deliver measurable gains.
• Insight-to-Action Mechanisms: Build robust dashboards and operational reporting (Tableau/Power BI) to surface issues fast; convert analytics into clear decisions, owners, timelines, and SOP changes.
• Cross-Functional Problem Solving: Align on problem statements with partners (e.g., hub managers, Product, Engineering, Finance), decompose complex problems, and deliver structured analyses and recommendations.
• Simulation & Scenario Planning: Lead data simulations and sensitivity analyses for new initiatives (e.g., network design changes, volume shifts, cut-off adjustments), supporting fact-based trade-offs between service, speed, and cost.
• Risk & Change Management: Identify risks early, run mitigation plans, and manage stakeholder communications and change adoption at the field and leadership levels.
• Stakeholder Influence & Communication: Communicate crisply at all levels—from ops floors to executive forums—with narratives that clarify options, risks, and ROI.

Basic Qualifications 

• Experience: 6+ years in Program/Project Management or Analytics-driven Operations within logistics, e-commerce, supply chain, or similar high-scale environments.
• Data & Tools: Strong ability to self-serve and validate data (SQL required). Proficiency with Tableau and/or Power BI. Experience with big data environments (Hadoop, Spark, Presto, Airflow) is a plus. Python familiarity is a plus.
• Execution Excellence: Demonstrated ability to deliver complex, multi-team initiatives in fast-paced, ambiguous settings; strong risk management and dependency tracking.
• Problem Solving: Exceptional structured thinking and root cause analysis; ability to handle unstructured problems and convert into executable workstreams.
• Communication & Influence: Executive-ready written and verbal communication; adept at influencing senior stakeholders and driving decisions without authority.
• Education: Bachelor’s or Master’s in Statistics, Industrial Engineering, Operations Research, Supply Chain, or related field; or equivalent experience. 

Preferred Qualifications 

• Logistics Domain Depth: Understanding of first/middle/last mile, hub operations, linehaul planning, route optimization, and PDD mechanics.
• Technical Proficiency: Hands-on with Python or statistical tooling for simulations, forecasting, and experiment design. Very proficient with Google sheets, Excel, SQL , Tableau and PowerBI
• Leadership: Experience mentoring Business Analysts and leading program workstreams across Product, Engineering, Operations, and Finance.
• Languages: Strong English (written & verbal); additional Asian language capability (e.g., Mandarin or Korean) is a plus for regional collaboration. 

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang.

Position: Senior Line Haul Manager (Middlemile Management & Planning)

Role Overview

The Senior Line Haul Manager (Middlemile Management & Planning) role plays a strategic part in establishing KPIs, forecasting logistics capacity, integrating sales forecasts into planning, analyzing driver performance, and developing workforce planning tools to optimize middle mile line haul operations.

Key Responsibilities

• Establish key performance indicators and benchmarks for planning and forecasting into middle mile line haul logistics.
• Prepare and share daily/monthly middle mile capacity manpower and asset planning models and collaborate with operations teams to execute.
• Connect with S&OP(Sales & Operations Planning) to collect the GMV/Sales forecast and transform them into the logistics expansion planning.
• Measure middle mile line haul driver's performance, analyze multiple cost models, and design the route/area-wise productivity of each driver.
• Support the development and implementation of workforce planning tools for accurate capacity forecasting.

Essential Qualifications:

• 8+ years of relevant experience in logistics middle mile.
• Proven experience in data processing and analysis to build models that support business decisions.
• Strong communication skills across various contexts.
• Strong analytical mindset and data-driven approach.
• Proficiency in MS Office, Advanced Excel, Google Sheet.

Prefered Qualifications:

• Degree in Business, Logistics, Supply Chain, or Industrial Engineering.
• Experience in planning and project management.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Key Responsibilities

• Strategic Growth Management: Partner with large sellers to increase selection and exposure on the platform, which in turn will drive customer reviews and long-term repeat purchase rates.
• Visibility & Exposure Optimization: Advise sellers on utilizing platform-driven exposure tools to feature products in high-traffic areas such as the site homepage, daily deal sections, and specialized category pages.
• Data-Driven Pricing Strategy: Leverage internal marketplace data to recommend optimized pricing levels that are predicted to drive maximum sales volume and improve eligibility for premium site placement.
• Portfolio Health & Eligibility: Monitor seller performance to ensure products meet essential benchmarks, such as maintaining specific recent sales volumes and stock levels required for promotional eligibility.
• Logistics & Fulfillment Advisory: Guide sellers on shipping standards, including the implementation of free shipping models which are preferred by customers and often serve as a prerequisite for enhanced platform exposure.

Required Qualifications & Skills

• Marketplace Expertise: Extensive experience in eCommerce account management, with a proven track record of scaling high-volume seller accounts.
• Algorithmic Proficiency: Deep understanding of how personalized discovery algorithms and internal marketplace logic dictate product visibility to potential buyers.
• Operational Agility: Ability to manage complex promotional lifecycles, from initial selection and condition setting to real-time performance tracking and post-promotion analysis.
• Analytical Mindset: Strong ability to evaluate business performance based on price competitiveness, fulfillment speed, and inventory health.
• Stakeholder Communication: Excellent interpersonal skills to provide clear guidance on platform policies and help sellers navigate internal review processes.

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

This role focuses on ensuring high-quality customer experiences across e-commerce and customer-facing applications. You will own testing strategies, execution, and continuous improvement for features that impact real users at scale, working closely with multiple product and engineering teams. 

What You Will Do  

• Design and maintain comprehensive test plans and case management for large-scale, cross-functional projects.
• Define end-to-end test strategies spanning multiple service domains.
• Break down ambiguous, complex problems into clear, actionable plans and drive them to completion.

• Develop and execute automation across mobile, web, and backend platforms.
• Own and continuously evolve test automation frameworks and infrastructure.
• Design and implement integration test strategies against live or production-like environments.

• Define, optimize, and enforce QA standards and best practices.
• Drive bug tracking, metrics visualization, and quality trend analysis.
• Lead incident management practices and drive resolution of production issues.
• Produce clear, high-quality documentation and runbooks that empower the team.

• Act as a cultural and professional role model; drive multiple projects or mission-critical components.
• Shape team culture and champion continuous improvement.
• Mentor team members and support their professional growth.
• Coordinate across teams, align stakeholders, and work effectively with cross-functional peers.
• Facilitate decision-making, build consensus, and remove roadblocks.

Basic Qualifications  

• Bachelor's or master's degree in computer science, engineering, or a related field.
• 5+ years of hands-on software test automation experience.
• Solid understanding of QA methodologies, processes, and quality standards.
• Proficient in at least one object-oriented language (e.g., Java, Python).
• Experience with open-source test automation tools (e.g., PyTest, Appium, Selenium).
• Familiarity with distributed service architectures and cross-domain system interactions.
• Proven ability to deliver scalable, reliable test infrastructure.
• Self-driven; able to work independently and lead initiatives end-to-end.
• Strong impact beyond individual contribution — driving large projects or critical components.
• Proficient in English (written and verbal); effective communicator in a global team setting.

Preferred Qualifications 

• Experience in e-commerce or large-scale online platforms (e.g., search, discovery, cart, checkout, order, payment, fulfillment, logistics).
• Hands-on experience applying AI/LLM to testing workflows (e.g., AI-assisted test generation, agentic test planning, intelligent test analysis).

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

The Customer-Centric Planning team is looking for a Senior Data Analyst with an engineering mindset. You will not only be a user of data but also a builder of data infrastructure. This position highly integrates Data Analysis and Analytics Engineering. You will be responsible for maintaining Airflow ETL processes from multiple internal data sources such as Zendesk, WMS (Warehouse Management System), and OMS (Order Management System), and utilizing Python and AI tools for automation development to support the operation and optimize the experience of teams such as Supplier Support, Customer Support, and Andon.

1. Delve into underlying technologies: Directly operate Airflow and Presto clusters, participating in the complete lifecycle from Raw Data to Insight.
2. Embrace new technologies: We actively introduce AI (Windsurf, Gemini, Copilot) and automation tools to eliminate repetitive tasks.

What You Will Do 

• Quickly support (within hours) and respond to the needs of various operational teams, formulate Ad-Hoc analysis plans, and produce high-quality, highly accurate data reports.
• Operational Pain Point Analysis and Root Cause Analysis: Building a customer experience funnel, identifying process issues and operational problems from the user lifecycle, and analyzing deep-seated causes.
• End-to-End Data Pipeline Construction and Maintenance (ETL & Pipeline): Using Presto/Hive SQL to process large-scale data, responsible for designing and maintaining Airflow DAGs, developing and optimizing Data Marts, monitoring data pipeline health, and ensuring data quality.
• Process Automation and Tool Development (Automation & Tooling): Using Python to develop automation scripts, integrating Slack, GitHub, Zendesk, Tableau, Presto, Confluence, and various internal APIs, and using/introducing LangChain, MCP Server to achieve automated updates and releases for various research, report generation, Quality Assurance, etc., reducing manual intervention and improving team efficiency.

Basic Qualifications  

• 3+ years of data analysis or data engineering experience, with the ability to handle complex SQL queries (Recursive CTE, Window Functions, JSON parsing).
• Possess business analysis sensitivity, capable of transforming vague business problems (e.g., "Why are customer complaints increasing?") into concrete data analysis projects.
• Familiar with Tableau Server, Power BI, or related report creation and operation.

Preferred Qualifications

• Familiar with customer service and ticketing system operational data structures: experience in data analysis for similar systems such as customer service, e-commerce, and logistics.
• Possess e-commerce or supply chain domain knowledge: understanding of e-commerce business models and logistics inventory logic.
• Possess practical Python development skills, capable of writing automation scripts, handling API integration, or performing data transformation.
• Familiar with Airflow or similar workflow scheduling tools, with practical experience in writing and maintaining DAGs.
• Familiar with version control tools (GitHub/Git), accustomed to Pull Request (PR) review and collaboration processes.
• AI/LLM application experience: experience using LangChain or internal AI tools to build auxiliary analysis agents or automated processes.

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang.

Position: Senior Capacity Planning Manager (Last Mile Management)

Role Overview

The Senior Capacity Planning Manager role plays a strategic part in establishing KPIs, forecasting logistics capacity, integrating sales forecasts into planning, analyzing driver performance, and developing workforce planning tools to optimize last mile and middle mile operations.

Key Responsibilities

• Establish key performance indicators and benchmarks for planning and forecasting into last mile and middle mile logistics.
• Prepare and share daily/monthly last mile and middle mile capacity manpower and asset planning models and collaborate with operations teams to execute.
• Connect with S&OP(Sales & Operations Planning) to collect the GMV/Sales forecast and transform them into the logistics expansion planning.
• Measuring the last mile driver's performance analysis of multiple cost models and design the route/area-wise productivity of each driver.
• Support the development and implementation of workforce planning tools for accurate capacity forecasting.

Essential Qualifications:

• 8+ years of relevant experience in logistics last mile and middle mile.
• Proven experience in data processing and analysis to build models that support business decisions.
• Strong communication skills across various contexts.
• Strong analytical mindset and data-driven approach.
• Proficiency in MS Office, Advanced Excel, Google Sheet, Tableau and SQL/Python.

Prefered Qualifications:

• Degree in Business, Logistics, Supply Chain, or Industrial Engineering.
• Experience in planning and project management.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/