Job Description

We are looking for a highly organized Operations Assistant to support the Operations Associate in driving key initiatives and ensuring smooth day-to-day execution across the organization. This is a mid-level administrative role that requires strong attention to detail and adaptability in a fast-paced environment.

Responsibilities

• Support the account opening process across global banks, brokers, and digital asset platforms by preparing required documents and coordinating internal inputs
• Assist in managing annual compliance tasks for offshore entities and trading venues to help ensure smooth operations
• Ensure documentation and data are accurately filed, securely stored, and easily retrievable
• Track project progress and provide clear, concise status updates
• Handle administrative tasks such as preparing expense claims and arranging couriers
• Perform data entry, manage filing systems, and maintain internal records with accuracy
• Coordinate with other departments on routine operational tasks
• Conduct research and information gathering to support decision-making
• Provide other ad-hoc administrative support as assigned

Requirements

• Bachelor’s degree from a recognized institution
• Prior experience in administrative support, business operations, or customer service is preferred
• Strong attention to detail and organizational skills
• Effective written and verbal communication
• Responsible, trustworthy, and able to maintain confidentiality
• Proactive attitude with a willingness to learn
• Proficient in English and Mandarin for business communication

Job Overview 

OneDegree is an Insurtech company, with a virtual insurer license granted by the Hong Kong Insurance Authority in 2020. Since then, we have grown quickly into the leading Hong Kong virtual insurer with an ambition to bring consumers a seamless and instant insurance and claim experience through technology. We currently offer multi-line digital insurance products, including pet, medical, fire and home insurance for individuals, and cyber security and digital asset insurance for enterprise businesses. 

Responsibilities  

• Assist the claims team in reviewing and assessing pet insurance claims 
• Review medical receipts to determine the medical conditions/ expenses can be reimbursed in accordance with policy wording 
• Investigate complicated claim cases and conduct a thorough review of medical documents 
• Provide professional advice on claim-related projects 
• Work part-time remotely in Taiwan for 16 to 20 hours per week, from Monday to Friday 

Requirements  

• Veterinary Surgeon registered in Taiwan/Hong Kong and have been practicing in animal hospitals/clinics for at least 3 years 
• Quick to learn and adapt; ready to learn and demonstrate a growth mindset 
• Detailed-minded  
• Familiarity with basic insurance concepts would be beneficial 
• Exhibit strong analytical and organizational skills 
• Proficiency in MS Office (Word, Excel, PowerPoint) 
• Excellent communicator both verbally & in writing in English 

Interview Process 

• Phone interview with HR. 
• 1st Interview: 2 hours meet with hiring managers 

Job Overview 

OneDegree is a pioneering InsurTech company, holding a virtual insurer license granted by the Hong Kong Insurance Authority since 2020. As the leading virtual insurer in Hong Kong, we are dedicated to transforming the insurance landscape by providing consumers with seamless and instant insurance and claims experiences powered by cutting-edge technology. 

We offer a diverse range of digital insurance products, including pet, medical, fire, and home insurance. To further enhance our services, we are seeking a Veterinary Consultant to join our team and support the launch of an innovative pet care consultation feature within our app. In this role, you will leverage your professional expertise to provide pet owners with valuable advice on health, wellness, and care, ensuring a trusted and engaging experience for our customers. 

Responsibilities  

• 每週五天提供每日 2~3 小時的線上顧問服務，根據問題量進行靈活調整，週末假日需排班。 

• 通過應用程式後台, 回覆用戶提交的寵物健康、營養和行為相關問題。 

• 提供清晰、準確且富有同理心的建議，針對每位用戶的疑問給出適合的解決方案。 

• 與應用程式團隊合作，確保用戶享有順暢且友好的諮詢體驗。 

• 在所有用戶互動中，遵守專業和道德標準。 

• 提供內容或功能的建議，提升應用程式對寵物主人的價值。 

Requirements  

• 持有有效的獸醫執照，並具備至少3年以上的臨床經驗。 

• 熟悉動物醫學(貓狗必備)，包括常見健康問題及預防保健。 

• 擁有優秀的書面溝通能力，能以簡單易懂的語言文字解釋複雜的醫學資訊。 

• 有線上諮詢或遠程醫療經驗者優先。 

• 熱衷於動物健康與福祉，具備以用戶為中心的服務思維。 

Interview Process 

• Phone interview with HR. 
• 1st Interview: 1 hour meet with the Hiring team