As a Customer Success Manager in our Enterprise team you will be part of a team managing some of the world’s biggest and most recognizable brands.  This is a 14 month fixed term contract.

WHAT YOU'LL DO

• Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers
• Be your customers’ main point of contact and trusted advisor at Braze
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
• Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
• Proactively analyze your customer product usage to identify opportunities and risks to account health  
• Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.
• Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
• Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze.
• In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
• Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
• You will likely spend time onsite with customers and may travel [internationally]

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.  

WHO YOU ARE

You are passionate about customer success and find satisfaction in helping your customers achieve great things.  You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees.

• You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
• You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
• You’re known for being a “team player.” We just can’t emphasize this enough
• You build great relationships with colleagues and customers
• You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
• You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
• You have excellent time management skills
• You have domain knowledge of two or more of the following:  SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc
• 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Our AUNZ Marketing team's mission is to engage priority audiences through impactful and relevant marketing programs and events to drive growth in the adoption of Stripe’s solutions. Marketing is a sales-aligned team, partnering closely with our Go-To-Market organisation, including Sales, Sales Development, Solutions Architects, Partnerships, and others.

This role leads our Startup marketing program and partners with our Startup Go-To-Market team, supporting venture-backed and bootstrapped startups and investor communities across AUNZ.

What you’ll do

This is a Startup field marketing role with a strong ecosystem and community focus. You will be responsible for building on Stripe’s reputation to increase Startup’s consideration of Stripe, build Startup communities with Stripe and drive pipeline and revenue growth across Stripe’s Startup segment by combining demand generation, account-based marketing, and community-led engagement with founders and operators, as well as their investors and partners.

In this impactful role, work closely with Sales, Startup Partnerships and cross-functional partners to define and execute Startup-focused marketing strategies that generate high-quality leads, build pipeline, and accelerate revenue growth.

You will:

• Spearhead Stripe’s AUNZ startup marketing and community strategy, creating and delivering programs designed to engage founders and operators
• Define and execute Startup marketing strategies and field programs that generate pipeline and revenue across Startup accounts.
• Design and deliver programs that combine thought leadership, ecosystem engagement, and demand generation to support customer acquisition and expansion.
• Partner closely with Sales to identify strategic opportunities within target accounts and run coordinated marketing initiatives aligned to territory and account plans.
• Experiment with new ways of engaging startup communities, leveraging best practices from both within Stripe and the broader industry, and sharing learnings across the team to scale what works.

Responsibilities

• Develop and implement a startup audience marketing and ecosystem engagement strategy across AUNZ in collaboration with Demand Generation, Product Marketing, Startup Sales, and Partnerships teams.
• Design and lead community-driven and field marketing programs, including Stripe-hosted events, partner activations, and ecosystem initiatives that drive engagement and pipeline.
• Manage marketing programs with VC firms, accelerators, incubators, and startup ecosystem partners to create valuable community experiences and demand generation opportunities.
• Develop and execute segment marketing strategies and field programs to engage target personas and generate opportunities within existing and new Startup accounts.
• Define and run full-funnel, segment-specific plans including digital marketing, campaigns, ABM, virtual and in-person events, partner/co-marketing, and third-party sponsorships.
• Partner with Product Marketing and Campaigns to create and amplify industry content that accelerates buyer progression and supports field teams (e.g. case studies, playbooks, solution briefs, customer stories, ROI frameworks).
• Partner closely with Sales leadership, account teams, and Sales Development to co-build territory and account plans and ensure marketing programs convert into pipeline and closed business.
• Coordinate with APAC Demand Generation, Partner Marketing, Product Marketing, and regional teams to localise global initiatives for relevance in the AUNZ market.
• Own and report on marketing performance metrics for Startups (lead quality, pipeline contribution, conversion rates, customer growth, and retention), using data and field feedback to continuously optimise programs for scale and efficiency.

Who you are

We’re looking for an experienced startup field marketer who is looking for an opportunity to join a dynamic and fast growing company in an exciting category.  Stripe values results orientated, users first, macro-optimistic and curious individuals who really, really, really care.  If that sounds like you and you meet the following requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8+ years of relevant B2B marketing experience in the AUNZ Startup Technology market (including VC and PE partnerships) including specific experience with event management, field marketing, Account-based marketing and multi-touch campaigns to generate demand.
• Proven track record of defining and executing B2B marketing strategies that deliver against funnel metrics and KPIs.
• Strong written and verbal communication skills, including being able to convey complex topics with simplicity
• Experience scaling through/and or leveraging agency and contractor resources.
• Understanding and/or experience with CRM/Salesforce, account-based marketing, events marketing and email marketing tactics and technology

Preferred qualifications

• A startup mentality with a bias to action and the ability to flex in a fast-paced industry and work environment.
• Experience marketing B2B cloud services and/or software solution 
• Superb organisation and project management skills and the capacity to manage multiple complex projects at once.
• Excellent analytical skills with the ability to craft actionable insights from complex data; experience applying AI, large language models (LLMs) and agent-based tools to marketing problems.
• Resourceful, creative and dedicated to achieving operational and creative excellence.
• Experience delivering tailored marketing content and experiences for customer segments spanning from early stage startups to the largest enterprise companies.
• Understanding of the payments, financial technology, and/or ecommerce industries and partner ecosystems, especially the VC and PE investor ecosystem within AUNZ.
• Demonstrated success delivering marketing programs with and through VC firms, accelerators, incubators, and startup ecosystem partners.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Startup SMB & Commercial Account Executive team at Stripe drives Stripe’s future growth engine by building relationships with prospective clients and turning them into happy Stripe users in Australia.

What you’ll do

As a Commercial Segment Account Executive you will work with prospective and new-to-Stripe users to help grow their business. You'll manage the full sales cycle through to onboarding and growing new users.  

Responsibilities

• Identify high-potential prospective users from your territory and develop Strategies with the business development team to outbound to leads
• Own the full sales cycle from lead to close for startups and small/medium businesses
• Lead and contribute to team projects to develop and refine our sales process
• Engage with Product, Marketing and User Operations teams to help amplify our growth trajectory and inform our APAC product roadmap

Who you are

You are an adept salesperson, capable of engaging in business-level and technical conversations at multiple levels of the organization, including CTO, COO, and CFO. You have experience working with large SMB and midmarket businesses. You have an understanding of the buyer journey and can lead short, single stakeholder deals as well as complex multi-party sales in a highly consultative manner. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. As a member of the team, you'll incubate and launch new sales channels for prospective users. Finally, you'll develop scalable strategies and repeatable processes that enable us to amplify the number of new businesses joining Stripe. 

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 3+ years of sales or prospecting experience, preferably at a technology company, with a track record of top performance
• Ability to understand the Stripe API and build great relationships with highly technical customers
• Ability to understand complex requirements and craft custom solutions
• Strong analytical and quantitative capabilities including comfort with basic financial modeling
• Superior verbal and written communication skills
• Ability to operate in a highly ambiguous and fast-paced environment
• Strong interest in technology

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies from the world’s largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The AUNZ Platforms team brings together seasoned sales professionals who win and scale high‑growth SaaS platforms across Australia and New Zealand market. We sell Stripe’s platform solutions to strategic customers, helping them unlock new revenue opportunities and make payments a clear commercial advantage for their businesses.

What you’ll do

As Head of Platforms, Sales (AUNZ) you’ll play an instrumental role in fueling Stripe’s growth in the region through new customer acquisition and expansion within existing accounts. You’ll lead and coach high‑performing sales executives to hit ambitious targets, while also rolling up your sleeves to run strategic, C‑suite conversations and close large, transformative deals. You will own go‑to‑market execution for the segment, partnering closely with sales leadership, marketing, product and PMM to align strategy, refine motions, and ensure seamless execution from pipeline generation through to renewal and expansion.

Responsibilities

• Recruit, develop and lead a team of sales professionals, with a particular focus on the Platform segment across AUNZ
• Develop the long-term vision and strategy for the team and manage day-to-day operations, with a focus on performance against key sales metrics
• Be accountable for increasing revenue and new client acquisition at high rates of growth
• Driving deal strategy and execution including strong pipeline development, opportunity/renewal management, and forecasting
• Coach and guide the team in developing consultative and solution-based sales skills through all facets of the sales cycle
• Play a personal and direct role in building and maintaining enduring customer relationships, up to C-level
• Inspire, motivate and enable personal and career development of team members, both to promote career growth and to increase impact for Stripe
• Collaborating closely with key stakeholders across Sales, Product/Connect, Sales Ops, S&O, Marketing, GTM Partnerships, and others
• Participate in industry events to help support positive market awareness

Minimum requirements

• 12+ years of relevant sales experience, 4+ years of people management experience
• Experience working with the AUNZ markets
• Experience consistently forecasting and managing a high growth business for multiple quarters
• Thrives in settings with a high level of autonomy to create strategy, direction, and structure
• Ability to hire, train, and coach a high-performance sales team
• Ability to build executive relationships with customers and ecosystem partners
• Ability to understand and articulate technical concepts, and translate them into industry or business relevant terms

About the Role

We're building the infrastructure that lets companies actually activate their data, not just store it. As the first Account Executive selling into Japan you'll help define how we bring Hightouch to a region where data infrastructure is evolving fast, and enterprises are hungry for modern solutions.

You'll be building a pipeline from scratch, running full sales cycles with enterprise accounts, and testing what resonates in APAC markets. You'll work directly with founders to shape our regional go-to-market strategy, influence product priorities based on what you're hearing in the field, and close deals that move the needle. This isn't about executing someone else's playbook—it's about writing it.

We're looking for an AE who's as comfortable running outbound campaigns as they are running executive-level discovery calls. You'll build relationships with data leaders, marketing executives, and technical buyers. You'll also partner closely with our product and customer success teams to ensure what we're selling actually solves real problems. You will also manage the relationship with our Reseller Partner in Japan. 

What this looks like:

• Building and owning your pipeline through outbound prospecting, strategic networking, and partner relationships
• Running enterprise sales cycles from first touch to close—discovery, technical demos, negotiation, and everything in between
• Testing messaging and positioning specific to APAC markets, then feeding insights back to refine our global strategy
• Collaborating with product and engineering to represent customer needs and influence our roadmap
• Establishing Hightouch's presence in the region—finding early design partners, building case studies, and creating momentum

You'll be great here if you have:

• 3-5 years experience selling complex enterprise SaaS to the Japanese market 
• Background in a BDR/SDR role, with strong outbounding skills.  
• Managed reseller partnerships before

If you're energised by ground-floor work where there's no established playbook yet, you'll fit right in. 

We are looking for a driven individual with great business acumen, a hunger to learn the AdTech / MarTech space, and a commitment to professional growth to join our team as Senior Account Manager. As a part of a team focused on customer experience, adoption and success, you will act as a trusted advisor for customers. As an Associate Account Manager, you will be focused on building strong relationships with your customers as a customer advocate, driving adoption through value, consumption growth, and ensuring retention. You will collaborate with Technical Specialists, Field Sales, Support, Product, and Engineering to strategise and plan customer engagements. You will provide use case recommendations, share your product expertise through custom demos and presentations, and help onboard and enable customers on the Branch platform.

You will have a passion for problem-solving, building relationships, and customer engagement.

As a Senior Account Manager, you’ll get to:

• Take ownership of the entire customer lifecycle, where you will develop and implement strategies to increase usage, adoption, and growth
• Develop deep expertise with the Branch platform to build an advisory relationship with customers and proactively share creative solutions to meet customer needs
• Collaborate cross-functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs), ensuring next steps for support tickets and feature requests are secured
• Function as a vital link between our customers and Branch to proactively set customer expectations, identify gaps, participate in customer communications, and provide enablement for users
• Build compelling demonstrations, presentations, and business value documents
• Identify and resolve business issues
• Assist and support with technical issue resolution
• Accelerate adoption, manage engagement, and lead value creation

You’ll be a good fit if you have:

• 5 years + of professional experience in Sales, Account Management, Customer Success, Software Consulting, Technical Account Management, Technical Consulting or similar customer-facing roles
• Excellent client management skills, a bias for action, strong sense of accountability, an ability to perform hands-on technical work when needed, and the ability to lead projects and interact with global teams
• Experience supporting customers with cloud-based SaaS solutions
• Problem-solving skills around business and technical product questions
• Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs in order to drive value-based use-case adoption
• Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle
• A self-starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools (e.g. Asana, Salesforce, etc.)
• Experience pulling and manipulating aggregate-level data using tools like Looker, Tableau, Google Analytics, etc. Experience using productivity tools like JIRA, Asana, Notion, Catalyst etc.
  
  
  This role is 100% remote in Melbourne/Sydney/NSW. This role is not eligible for remote work in any other location. This role does not qualify for visa sponsorship.
   

WHAT YOU'LL DO:

As a Technical Architect and part of our Expert Services organization at Braze, you will serve as a highly technical resource, responsible for delivering outcome-based technical services and bespoke technical solutions across all stages of the customer lifecycle. You will own and drive complex technical projects and workstreams to successful completion, specializing in architecting integrations, sophisticated data strategies, and customer-centric use case design to unlock the full value of the Braze Platform.

As a Technical Architect, you will be a key driving force of technical and product expertise, working alongside Sales, Customer Success Managers, Technical Account Managers, Delivery Managers, Partners, Product and Engineering, and Technical Support. You will be responsible for rapidly understanding each client’s business and technical requirements, helping them achieve fast time-to-value from their investment in Braze. You will also help clients tailor Braze’s product to their needs by effectively articulating and positioning the value of Braze via workshops, meetings, written communication, and general consultation. This is a highly technical, customer-obsessed role, leveraging Braze's functionality to help our customers achieve key business outcomes.

Key Objectives

Customer Obsessed

• Serve as a trusted, deeply technical advisor, owning the projects and workstreams of technical strategy at any stage across the customer lifecycle from initial architecture through ongoing optimization and beyond.
• Design and implement bespoke, complex technical solutions and integrations that meet unique customer needs and drive tangible business value.
• Act as a technical conduit between Braze and the customer’s product and engineering teams.
• Build best-in-class solutions and document those for future automation and iterative deployment.
• Ensure all designed solutions adhere to security best practices, compliance regulations, and architectural standards.

Data-Driven

• Maximize customer adoption, retention, and time-to-value by ensuring the most effective and efficient technical implementation of the Braze platform

Growth Mindset 

• Proactively maintain and expand your own technical depth and expertise, including staying current with emerging trends in AI and machine learning, and spearhead internal and external education initiatives to share this expertise.
• Drive efficiency and innovation by identifying, evaluating, and advocating for new technologies and practices that can enhance the Braze platform's capabilities and value proposition for customers.
• Collaborate closely with product, engineering, and sales teams to translate complex technical requirements into clear, actionable development plans and product feedback.

Key Responsibilities
Client Success & Technical Guidance

• Engage with internal account teams and customers to rapidly understand their goals, technical requirements, and use cases to determine how the Braze platform will integrate into their existing architecture.
• Design comprehensive technical implementation plans, solutions and architectures, and scopes of work for paid engagements, aligning with both customer requirements and Braze best practices.
• Facilitate and support technical aspects of customer onboarding and complex SDK/API integrations, ensuring product completeness and maximizing time to value.
• Consultatively address advanced use cases, translating strategic solutions into actionable technical steps and architectural diagrams for customers.
• Understand the in-depth customer goals, use cases, and KPIs for each assigned project, driving continued customer value through technical maturity and strategic adoption of the platform.

Technical Solutioning, Resolution & Empowerment

• Troubleshoot and provide solutions for complex strategic technical needs reported by customers during paid implementation and throughout their lifecycle.
• Instill best practices and engineering excellence by internally validating technical feasibility for product launches and ensuring high-quality instrumentation across the customer stack.
• Document technical requirements, bespoke customer integrations, and risks/blockers, communicating effectively with account teams, customers, partners, and/or internal teams to drive positive outcomes.

WHO YOU ARE:

Experience

• 3+ years of experience in a technical role such as Solutions Architect, Technical Architect, Technical Account Manager, Implementation Consultant, or a related field.
• 3+ years of technical experience managing complex customer environments with a strong product command and deep technical domain knowledge of SaaS, Mobile, APIs, and Programming.
• Proven track record of delivering high-impact, custom technical engagements that drive tangible outcomes.
• Excellent communication and presentation skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Experience working cross-functionally with Sales, Product, Engineering, and Customer Success teams.
• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• An Entrepreneurial Builder: You are proactive and resourceful, comfortable identifying unmet needs and developing new solutions. You're driven to continuously improve our processes and help build a stronger, more efficient business.

Skills

• Exceptional technical depth with the ability to design and articulate complex data and system architectures to both technical and non-technical stakeholders.
• Excellent written and verbal communicator with strong influencing skills and the ability to take complex technical ideas and translate them to non-technical stakeholders
• A natural problem solver, demonstrating a high level of intellectual curiosity and a collaborative approach to solutioning.
• Ability to manage multiple competing, complex technical priorities effectively under time constraints in a fast-paced environment.
• You are a natural problem solver with a high level of intellectual curiosity and love working as part of a team to solve those problems.
• You are a strong team player and collaborate effectively with internal and external stakeholders (e.g., technical resources, project management, customer executives, service partners).
• You are comfortable building with AI tools to accelerate workstreams and build efficiencies in your day-to-day role

This is an exciting opportunity to join our expanding Solutions team while being based in Sydney!

Responsibilities

• Join the upmarket partner acquisition process to show how HubSpot supports larger customers. Provide tailored demos, technical validation, competitive positioning, and early solution guidance for prospective partners. 
• Lead the technical activation of new upmarket partners. Deliver technical onboarding and coach partners on HubSpot positioning, advanced use cases, and how to compete effectively against other platforms.
• Provide ongoing technical enablement for both new and established partners. This includes solution reviews, integration guidance, advanced use cases, AI transformation, and practice development. 
• Review and validate partner solutions for early deals. Ensure their scope, architecture, and implementation plans follow HubSpot best practices and put them in a strong position to win upmarket opportunities. 
• Co-deliver new partners’ first implementations. Review technical design, provide hands-on guidance, and help partners build confidence delivering complex use cases independently.
• Serve as the technical liaison between partners and HubSpot. Bring product and technical feedback directly to Product, Engineering, and Sales teams. 
• Work with regional Solutions and Partner leadership to ensure the partner strategy is consistent across acquisition, onboarding, and ongoing enablement. 

Qualifications 

• Strong technical background as a Solutions Architect, Implementation leader, or Solution Consultant in a SaaS or CRM environment. 
• 5+ years working with HubSpot, Salesforce, or comparable CRM platforms, with credibility handling advanced use cases, integrations, and custom solutions. 
• Strong understanding of HubSpot’s architecture, data model, integration, AI use cases, and common upmarket implementations. 
• Experience coaching partners, technical consultants, or presales teams on how to approach complex deals and implementations. 
• Able to translate complex technical concepts in a clear, practical way for both technical and non-technical audiences. 
• Experience engaging Corporate or Mid Market customers and navigating more advanced requirements. 
• Comfortable navigating evolving processes and expanding product capabilities. 
• Confident communicator who can run technical workshops, present to executives, and guide partners through solution design.
• Willing to travel up to 25% for partner onboarding, meetings, and deal coverage.

What are the benefits?

• Stock units - so that you can share in HubSpot’s future success
• World class new hire training and onboarding
• An education allowance up to USD$5,000 per annum
• Flexible Time Off Policy + a week of rest! 
• Private health insurance allowance
• Paid 4 week sabbatical after 5 years with HubSpot
• Opportunity to work with amazing colleagues who embody HubSpot’s HEART core values
• Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
• Check out the HubSpot Website to see all our wonderful Benefits

Commercial Account Executive - Sydney

Account Executives at Klaviyo are given a tremendous opportunity to have a huge impact on Klaviyo’s prospects, on Klaviyo’s trajectory and as a result, on themselves. At Klaviyo, AEs pride themselves on being product experts who focus on closing deals the right way—with the right customers whom they set up for success.

As a Commercial AE, you will run the entire sales cycle for our SMB prospects—from qualification to demo to driving the buying process to close—all while managing a high-velocity pipeline. The best AEs are able to forecast their business with accuracy and proactively extract value from their territory long-term.

Join us, and let's build the future of marketing technology together.

Location: This role is hybrid and based out of our Sydney, Australia office.

How You’ll Make a Difference

• Seek and qualify new opportunities across the Commercial segment in Australia and New Zealand.
• Actively manage pipeline and develop a strategy for sustained, long-term success in your territory.
• Collaborate with cross-functional team members in product, engineering, partnerships, and customer success to ensure a seamless onboarding experience for your clients.
• Support the success of your peers and contribute to the high-energy culture of the Sydney office.
• Exhibit Klaviyo’s values of accountability and effort in every interaction.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Who You Are

• Experienced: 3+ years of sales experience, with at least 2 years specifically in SaaS or Martech in a new logo acquisition role.
• Commercial Mindset: Proven track record of managing SMB or Commercial-sized deals with multiple stakeholders.
• Collaborative: Ability to build relationships with internal (BDRs, Marketing, Ops, Partnerships) and external (clients, agencies) stakeholders.
• Self-Starter: You define yourself as an energetic, results-oriented individual who thrives in an entrepreneurial environment.
• Data-Driven: A track record of using data to inform decision-making and managing pipeline accurately.
• Strategic & Independent: A results-oriented, highly motivated attitude and the ability to work independently to execute sales strategies.
• AI Fluent: You’ve already experimented with AI in work or personal projects and are excited to responsibly explore new AI tools to make your work smarter and more efficient.
• Local Compliance: Eligible to work in Australia without restrictions.

Soft Skills & Tools

• Exemplary presentation and communication skills.
• Strong sense of curiosity with a bias towards action.
• Proficiency with tools such as Salesforce, Gong, Clari
• Experience with structured sales methodologies (e.g., MEDDICC, Command of the Message).

Klaviyo in APAC

Sydney is the heart of Klaviyo’s Asia-Pacific operations. Having established a strong presence here, we are continuing to scale our core GTM functions, including Sales, Pre-sales, Customer Success, Partnerships, and Marketing.

While we are a global company, our Sydney office maintains the unique energy of a high-growth tech environment. We are looking for “Drivers”—builders who want to shape our local culture and define the future of Klaviyo in Australia and New Zealand. If you are insatiably curious and eager to accelerate your career, Klaviyo provides the platform.

About the opportunity 

Contentful exists to help our customers deliver compelling customer experiences with content at the heart of the conversation. As a Solution Engineer you will play a critical role in helping our customers and prospects understand the role of content in a modern composable digital landscape.

Our Solution Engineers come from a whole host of backgrounds: marketing professionals, solution engineers with experience selling to marketing audiences, as well as individuals with agency and professional services backgrounds. We rely heavily on our core values to identify the right talent at Contentful as the role of a Solution Engineer is dynamic and multidimensional. 

Imagine yourself as a co-pilot on sales opportunities. You will work with your Account Executives in lock-step through key phases of the sales cycle including technical discovery, product presentations, collaborative solution design sessions, interactive trials, proofs of concept, and more. You will build relationships with customer stakeholders to understand their needs and become a trusted advisor to help them navigate the ever-shifting landscape of digital marketing technology and trends.

This is a dynamic role and would allow you to be part of a growth company where you can make an impact on sales results, help drive and influence the direction of the Solution Engineering function, work within a positive culture, and continue to grow and expand your career.  

What to expect? 

• Dive into an immersive onboarding experience that will help you learn the Contentful value propositions, personas, products, MACH and composable solutions, partner ecosystem, and more.
• Become proficient in the Great Demo presentation framework.
• Learn the Content Management competitive landscape - both current and legacy platforms - and complimentary stack solutions. 
• Create deep relationships across the business: sales, marketing, product, partnerships, and others.
• Make an impact on sales revenue by co-piloting sales opportunities along with your Account Executives.
• Seek to understand customers’ short-term and long-term digital objectives, and how Contentful enables their vision both as the driving force of their stack, or as a “good neighbor” to their other platforms. 
• Validate and illustrate how Contentful can help the customer with their digital transformation efforts through customized value-based product demonstrations and proofs of concept.
• Assist with the completion of RFIs, RFPs, and Security questionnaires and liaison with other departments to drive finalization.
• Relay product feedback from customers and implementation partners to Product Management, Marketing and Sales. 
• Travel onsite with customers when necessary. 
• Work on exciting internal projects that impact how the Solution Engineering team works and grows.
• Strong leadership and a safe environment to be you and grow your career. 

What you need to be successful

Required:

• The desire to work in a dynamic environment
• Experience working with a Content Management Platform or similar Marketing Technology as either a new SE, or as a practitioner (i.e. has successfully implemented the tech). 
• Some solution engineering experience may be beneficial, but not necessarily required if you are a seasoned developer who has built and delivered digital experiences for customers. We will train you.
• Strong communication skills that demonstrate the ability to clearly and sympathetically convey business and technical knowledge to our varying personas that are both marketing-focused and technical-focused.
• A high degree of emotional intelligence to help navigate meetings with multiple customer stakeholders with varying degrees of engagement and influence.
• A natural curiosity for how technology drives change and how that transfers into business value.

Desirable:

• An individual who understands the Digital Marketing function, the KPIs used to measure success within Marketing, and how content powers a Marketing strategy. 
• Understanding the core concepts of MACH products and Composable architectures and how they relate to Contentful’s product and market position.
• Exposure to front-end technologies such as React, NextJS, Vercel, etc.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Healthcare packages and time off programs 
• Full-time employees receive equity for the opportunity to share in the success of our company
• A personal education budget to improve your skills and grow in your career 
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

About the opportunity

Building on the growth already achieved by our Emerging Markets sales team, we’re seizing the opportunity to grow our Account Executive team throughout APAC, in the MidMarket space.  $100M-$1B annual revenue

As a Mid-Market Account Executive in this critical market, you will be the point of contact for prospects. Your role is to identify and develop new sales opportunities while ensuring customers meet their business objectives with Contentful

As an MM AE, you’ll drive Contentful’s growth by leading the end-to-end sales process from prospecting to close, driving new revenue opportunities within your customer base, and leading a value-based sales process by speaking the language of Professional developers, marketers, and business leaders.

What to expect?

• Position, negotiate, and close new logo ($50-$500K ACV) in the APAC territory
• Meet quarterly and annual sales goals by developing an account strategy and pipeline, managing internal and client processes, maintaining sales reports, developing market and competitor knowledge, delivering presentations to customers, and creating sales proposals
• Prospect and develop new business opportunities with prospective customers. As part of our Value-based Sales  motion, it is critical for you to be successful in conducting deep Account and Industry research, identifying key players, and qualifying net new targets, to drive new business opportunities, while  growing value-added relationships with key decision makers by becoming a trusted advisor
• Manage RFI/RFQ requests with Contentful’s internal and customer teams
• Seek to understand the digital experience challenges of prospects while aligning the ROI of Contentful with those challenges to ensure a value-based selling approach
• Work closely with Sales Engineers and Solution Architects to uncover technical challenges and opportunities, as well as within the broader sales ecosystem (including, but not limited to, Business Development Representatives, Account Managers, and Customer Success) to drive new business.
• Develop innovative proposals, position complex pricing structures, and negotiate contracts and deal-closing requirements quickly and efficiently
• Your compensation plan includes Monthly and Annual accelerators for overachievement against your booking goals.

What you need to be successful?

• 4+ years of B2B SaaS sales experience - a minimum of 2 years in a closing role, with individual quota carrying experience and a history of exceeding quota
• 3+ years of experience successfully selling to Mid Market  level,  multi-product, or technical platform solutions
• Working knowledge of selling and positioning a technical SaaS and/or PaaS platform to prospects and customers
• Experience growing and expanding existing customer accounts in a SaaS and/or PaaS environment
• Demonstrated ability to sell transactions of $100k+ to organizations with $100M to $1B in annual revenue, with experience engaging VP and C-Level executives
• You embody a true “hunter” mentality - you have experience generating net new pipeline and closing new business
• History of selling complex technical solutions to customers who span distinct divisions (e.g., marketing, IT, sales leadership)
• Experience with Value Selling and MEDDPICC qualification process
• Martech experience preferred
• History of working closely with Partnerships to drive business
• Ability to understand the Contentful API and discuss outcomes with multi-threaded relationships across C-level stakeholders highly technical individuals
• Excellent oral and written communication and presentation skills
• Willingness to travel (up to 25%)
• College degree preferred

What's in it for you? 

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, education days, and volunteer days
• Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life’s challenges
• Use your personal education budget to improve your skills and grow in your career. Join a free German class or one of our many internal learning initiatives!
• Use your physical fitness budget to get away from your desk and support your physical wellness
• Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• A monthly phone/internet stipend and phone upgrade reimbursement after 2 years
• Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!

THE COMPANY

Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Monks’ single-P&L model offers brands seamless access to a worldwide team of digital talent organized across 57 talent hubs in 33 countries. 

With us, you'll find a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we’d love to include your unique perspective. But it's not all work! Everyone at Monks knows how to have a good time, and everyone contributes to the positive energy of our culture.

THE OPPORTUNITY

We are looking for an autonomous, strategic, and flexible mid-level Legal Counsel who will thrive in a high-pressure, high-stakes creative environment. This role will handle deal negotiations for a broad range of creative production projects across Asia-Pacific, clearance of international marketing campaigns, provide practical and business-focused guidance and support to internal business stakeholders as well as working collaboratively alongside our other regional legal teams. This is a role where you’ll report to a Senior Legal Counsel (APAC), partner with the rest of the legal team working across the globe and collaborate with counterparts in other functions (e.g. Finance, HR, Tax, IT/Data and Growth teams). 

RESPONSIBILITIES 

• Draft, negotiate, and review a variety of legal documents and contracts that bolster our creative production teams in taking on bigger and bolder projects. Your primary focus will be on our MSAs, Statements of Work, RfPs, NDAs, and third party agreements.
• Join negotiations with internal teams and clients on commercial contracts and other legal agreements for our projects to negotiate commercial terms to align with company policies and objectives as well as mitigate potential risks involved with specific contract terms.
• Provide legal support and advice on compliance and clearance matters for all of our projects and campaigns in APAC.
• Work collaboratively with the APAC legal team to create, update and roll out contract policies and commercial/legal strategies to ensure the support of the business as it scales.
• Monitor changes and developments in the legal and regulatory environment in the APAC markets, and provide appropriate advice on such changes and developments.
• Liaise with account managers and producers, amongst others throughout the company, to ensure correct implementation of all legal guidelines and other policies, and ensure compliance at all times. You will act as a trusted advisor to the internal stakeholders and make sure that compliance can be ensured.
• Create, maintain, and update internal agreement templates to reflect changes in the company's business and the legal landscape in general.
• Stay current on relevant industry, commercial, IP, privacy, data, employment, and other laws, regulations, and developments to adapt our commercial processes accordingly.
• Help manage our legal administration to keep our day-to-day legal practices up-to-date.

PREFERRED EXPERIENCE AND QUALIFICATIONS 

• 4+ years experience working in a similar role - ideally with some in-house counsel experience.
• Qualified lawyer in good standing admitted to practice in a qualified jurisdiction.
• You can work in English and Mandarin at a high professional level (written and verbal). 
• Demonstrated hands-on experience with digital advertising, technology, content and digital media, contract and commercial law, and copyright matters.
• Experience in privacy, intellectual property, HR and general corporate law is a huge plus.
• You have excellent communication skills and are fluent in English and Mandarin (written and verbal). Other languages are a plus!
• You have negotiating skills and are experienced in drafting commercial contracts.
• You can provide practical and business-focused guidance and support to internal business stakeholders. 
• You have excellent organisational and administrative skills.
• You have a good eye for detail, as well as an ability to understand the bigger picture.
• You’re proactive, strategic, and results-oriented; able to work on tight deadlines without sacrificing accuracy.

#LI-LL1

THE COMPANY

Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Monks’ single-P&L model offers brands seamless access to a worldwide team of digital talent organized across 57 talent hubs in 33 countries. 

With us, you'll find a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we’d love to include your unique perspective. But it's not all work! Everyone at Monks knows how to have a good time, and everyone contributes to the positive energy of our culture.

THE OPPORTUNITY

We are looking for an autonomous, strategic, and flexible mid-level Legal Counsel who will thrive in a high-pressure, high-stakes creative environment. This role will handle deal negotiations for a broad range of creative production projects across Asia-Pacific, clearance of international marketing campaigns, provide practical and business-focused guidance and support to internal business stakeholders as well as working collaboratively alongside our other regional legal teams. This is a role where you’ll report to a Senior Legal Counsel (APAC), partner with the rest of the legal team working across the globe and collaborate with counterparts in other functions (e.g. Finance, HR, Tax, IT/Data and Growth teams). 

RESPONSIBILITIES 

• Draft, negotiate, and review a variety of legal documents and contracts that bolster our creative production teams in taking on bigger and bolder projects. Your primary focus will be on our MSAs, Statements of Work, RfPs, NDAs, and third party agreements.
• Join negotiations with internal teams and clients on commercial contracts and other legal agreements for our projects to negotiate commercial terms to align with company policies and objectives as well as mitigate potential risks involved with specific contract terms.
• Provide legal support and advice on compliance and clearance matters for all of our projects and campaigns in APAC.
• Work collaboratively with the APAC legal team to create, update and roll out contract policies and commercial/legal strategies to ensure the support of the business as it scales.
• Monitor changes and developments in the legal and regulatory environment in the APAC markets, and provide appropriate advice on such changes and developments.
• Liaise with account managers and producers, amongst others throughout the company, to ensure correct implementation of all legal guidelines and other policies, and ensure compliance at all times. You will act as a trusted advisor to the internal stakeholders and make sure that compliance can be ensured.
• Create, maintain, and update internal agreement templates to reflect changes in the company's business and the legal landscape in general.
• Stay current on relevant industry, commercial, IP, privacy, data, employment, and other laws, regulations, and developments to adapt our commercial processes accordingly.
• Help manage our legal administration to keep our day-to-day legal practices up-to-date.

PREFERRED EXPERIENCE AND QUALIFICATIONS 

• 4+ years experience working in a similar role - ideally with some in-house counsel experience.
• Qualified lawyer in good standing admitted to practice in a qualified jurisdiction.
• You can work in English and Mandarin at a high professional level (written and verbal). 
• Demonstrated hands-on experience with digital advertising, technology, content and digital media, contract and commercial law, and copyright matters.
• Experience in privacy, intellectual property, HR and general corporate law is a huge plus.
• You have excellent communication skills and are fluent in English and Mandarin (written and verbal). Other languages are a plus!
• You have negotiating skills and are experienced in drafting commercial contracts.
• You can provide practical and business-focused guidance and support to internal business stakeholders. 
• You have excellent organisational and administrative skills.
• You have a good eye for detail, as well as an ability to understand the bigger picture.
• You’re proactive, strategic, and results-oriented; able to work on tight deadlines without sacrificing accuracy.

#LI-LL1

THE COMPANY

Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Monks’ single-P&L model offers brands seamless access to a worldwide team of digital talent organized across 57 talent hubs in 33 countries. 

With us, you'll find a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we’d love to include your unique perspective. But it's not all work! Everyone at Monks knows how to have a good time, and everyone contributes to the positive energy of our culture.

THE OPPORTUNITY

We are looking for an autonomous, strategic, and flexible mid-level Legal Counsel who will thrive in a high-pressure, high-stakes creative environment. This role will handle deal negotiations for a broad range of creative production projects across Asia-Pacific, clearance of international marketing campaigns, provide practical and business-focused guidance and support to internal business stakeholders as well as working collaboratively alongside our other regional legal teams. This is a role where you’ll report to a Senior Legal Counsel (APAC), partner with the rest of the legal team working across the globe and collaborate with counterparts in other functions (e.g. Finance, HR, Tax, IT/Data and Growth teams). 

RESPONSIBILITIES 

• Draft, negotiate, and review a variety of legal documents and contracts that bolster our creative production teams in taking on bigger and bolder projects. Your primary focus will be on our MSAs, Statements of Work, RfPs, NDAs, and third party agreements.
• Join negotiations with internal teams and clients on commercial contracts and other legal agreements for our projects to negotiate commercial terms to align with company policies and objectives as well as mitigate potential risks involved with specific contract terms.
• Provide legal support and advice on compliance and clearance matters for all of our projects and campaigns in APAC.
• Work collaboratively with the APAC legal team to create, update and roll out contract policies and commercial/legal strategies to ensure the support of the business as it scales.
• Monitor changes and developments in the legal and regulatory environment in the APAC markets, and provide appropriate advice on such changes and developments.
• Liaise with account managers and producers, amongst others throughout the company, to ensure correct implementation of all legal guidelines and other policies, and ensure compliance at all times. You will act as a trusted advisor to the internal stakeholders and make sure that compliance can be ensured.
• Create, maintain, and update internal agreement templates to reflect changes in the company's business and the legal landscape in general.
• Stay current on relevant industry, commercial, IP, privacy, data, employment, and other laws, regulations, and developments to adapt our commercial processes accordingly.
• Help manage our legal administration to keep our day-to-day legal practices up-to-date.

PREFERRED EXPERIENCE AND QUALIFICATIONS 

• 4+ years experience working in a similar role - ideally with some in-house counsel experience.
• Qualified lawyer in good standing admitted to practice in a qualified jurisdiction.
• You can work in English and Mandarin at a high professional level (written and verbal). 
• Demonstrated hands-on experience with digital advertising, technology, content and digital media, contract and commercial law, and copyright matters.
• Experience in privacy, intellectual property, HR and general corporate law is a huge plus.
• You have excellent communication skills and are fluent in English and Mandarin (written and verbal). Other languages are a plus!
• You have negotiating skills and are experienced in drafting commercial contracts.
• You can provide practical and business-focused guidance and support to internal business stakeholders. 
• You have excellent organisational and administrative skills.
• You have a good eye for detail, as well as an ability to understand the bigger picture.
• You’re proactive, strategic, and results-oriented; able to work on tight deadlines without sacrificing accuracy.

#LI-LL1

THE COMPANY

Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Monks’ single-P&L model offers brands seamless access to a worldwide team of digital talent organized across 57 talent hubs in 33 countries. 

With us, you'll find a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we’d love to include your unique perspective. But it's not all work! Everyone at Monks knows how to have a good time, and everyone contributes to the positive energy of our culture.

THE OPPORTUNITY

We are looking for a Marketing Communications Manager / Lead Writer to lead thought leadership and content development across APAC.

This role sits at the intersection of PR, content, and marketing, and is responsible for shaping compelling narratives that position Monks as a leader in marketing, technology, and culture.

You will work closely with regional and global stakeholders to develop high-quality content, amplify key moments (including events), and build a consistent and credible voice in the industry.

RESPONSIBILITIES 

1) Thought Leadership & Content Creation

• Lead the development of thought leadership content across APAC
• Write and edit:
• Articles and opinion pieces (e.g. Campaign, WARC, trade media)
• LinkedIn posts and executive narratives
• POVs on key industry topics (AI, commerce, social, content, technology)
• Translate complex ideas into clear, engaging, and impactful content
• Shape and refine leadership voices across the region

2) Awards & Industry Recognition

• Support awards strategy, submissions and logistic across APAC (e.g. Cannes Lions International Festival of Creativity, Campaign Asia Awards, Spikes Asia, Effies)
• Partner with internal teams to identify award-worthy work and stories
• Manage timelines, submissions, and coordination with markets and global teams
• Leverage award wins for PR, content, and amplification

3) Event Content & Amplification

• Working closely with event team to develop and maximize event impact
• Repurpose event content into:
• Social content
• Articles and PR stories
• Case studies and internal materials

4) PR & Media Relations

• Identify and develop media opportunities
• Support pitching of stories to key industry and trade publications
• Build and maintain relationships with relevant media contacts

5) Content Strategy & Systems

• Working closely with Marketing VP to establish a consistent content cadence across markets
• Build a repeatable framework to turn key moments into ongoing content
• Ensure alignment with global messaging while localizing for APAC relevance

QUALIFICATIONS 

• 6–10 years of experience in PR, content, editorial, or communications
• Exceptional writing and editing skills in English (native or near-native level), Mandarin is a plus.
• Experience developing thought leadership or long-form content
• Strong understanding of marketing, advertising, and media landscape
• Ability to work with senior stakeholders and translate ideas into narratives
• Highly organized with the ability to manage multiple projects simultaneously

PREFERRED EXPERIENCE

• Background in agency, advertising media, or editorial/journalism
• Experience working across multiple APAC markets
• Familiarity with industry platforms such as Campaign, WARC, or similar
• Experience supporting events, speaking engagements, or executive profiling

#LI-LL1

THE COMPANY

Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Monks’ single-P&L model offers brands seamless access to a worldwide team of digital talent organized across 57 talent hubs in 33 countries. 

With us, you'll find a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we’d love to include your unique perspective. But it's not all work! Everyone at Monks knows how to have a good time, and everyone contributes to the positive energy of our culture.

THE OPPORTUNITY

We are looking for a Marketing Communications Manager / Lead Writer to lead thought leadership and content development across APAC.

This role sits at the intersection of PR, content, and marketing, and is responsible for shaping compelling narratives that position Monks as a leader in marketing, technology, and culture.

You will work closely with regional and global stakeholders to develop high-quality content, amplify key moments (including events), and build a consistent and credible voice in the industry.

RESPONSIBILITIES 

1) Thought Leadership & Content Creation

• Lead the development of thought leadership content across APAC
• Write and edit:
• Articles and opinion pieces (e.g. Campaign, WARC, trade media)
• LinkedIn posts and executive narratives
• POVs on key industry topics (AI, commerce, social, content, technology)
• Translate complex ideas into clear, engaging, and impactful content
• Shape and refine leadership voices across the region

2) Awards & Industry Recognition

• Support awards strategy, submissions and logistic across APAC (e.g. Cannes Lions International Festival of Creativity, Campaign Asia Awards, Spikes Asia, Effies)
• Partner with internal teams to identify award-worthy work and stories
• Manage timelines, submissions, and coordination with markets and global teams
• Leverage award wins for PR, content, and amplification

3) Event Content & Amplification

• Working closely with event team to develop and maximize event impact
• Repurpose event content into:
• Social content
• Articles and PR stories
• Case studies and internal materials

4) PR & Media Relations

• Identify and develop media opportunities
• Support pitching of stories to key industry and trade publications
• Build and maintain relationships with relevant media contacts

5) Content Strategy & Systems

• Working closely with Marketing VP to establish a consistent content cadence across markets
• Build a repeatable framework to turn key moments into ongoing content
• Ensure alignment with global messaging while localizing for APAC relevance

QUALIFICATIONS 

• 6–10 years of experience in PR, content, editorial, or communications
• Exceptional writing and editing skills in English (native or near-native level), Mandarin is a plus.
• Experience developing thought leadership or long-form content
• Strong understanding of marketing, advertising, and media landscape
• Ability to work with senior stakeholders and translate ideas into narratives
• Highly organized with the ability to manage multiple projects simultaneously

PREFERRED EXPERIENCE

• Background in agency, advertising media, or editorial/journalism
• Experience working across multiple APAC markets
• Familiarity with industry platforms such as Campaign, WARC, or similar
• Experience supporting events, speaking engagements, or executive profiling

#LI-LL1

THE COMPANY

Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Monks’ single-P&L model offers brands seamless access to a worldwide team of digital talent organized across 57 talent hubs in 33 countries. 

With us, you'll find a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we’d love to include your unique perspective. But it's not all work! Everyone at Monks knows how to have a good time, and everyone contributes to the positive energy of our culture.

THE OPPORTUNITY

We are looking for a Marketing Communications Manager / Lead Writer to lead thought leadership and content development across APAC.

This role sits at the intersection of PR, content, and marketing, and is responsible for shaping compelling narratives that position Monks as a leader in marketing, technology, and culture.

You will work closely with regional and global stakeholders to develop high-quality content, amplify key moments (including events), and build a consistent and credible voice in the industry.

RESPONSIBILITIES 

1) Thought Leadership & Content Creation

• Lead the development of thought leadership content across APAC
• Write and edit:
• Articles and opinion pieces (e.g. Campaign, WARC, trade media)
• LinkedIn posts and executive narratives
• POVs on key industry topics (AI, commerce, social, content, technology)
• Translate complex ideas into clear, engaging, and impactful content
• Shape and refine leadership voices across the region

2) Awards & Industry Recognition

• Support awards strategy, submissions and logistic across APAC (e.g. Cannes Lions International Festival of Creativity, Campaign Asia Awards, Spikes Asia, Effies)
• Partner with internal teams to identify award-worthy work and stories
• Manage timelines, submissions, and coordination with markets and global teams
• Leverage award wins for PR, content, and amplification

3) Event Content & Amplification

• Working closely with event team to develop and maximize event impact
• Repurpose event content into:
• Social content
• Articles and PR stories
• Case studies and internal materials

4) PR & Media Relations

• Identify and develop media opportunities
• Support pitching of stories to key industry and trade publications
• Build and maintain relationships with relevant media contacts

5) Content Strategy & Systems

• Working closely with Marketing VP to establish a consistent content cadence across markets
• Build a repeatable framework to turn key moments into ongoing content
• Ensure alignment with global messaging while localizing for APAC relevance

QUALIFICATIONS 

• 6–10 years of experience in PR, content, editorial, or communications
• Exceptional writing and editing skills in English (native or near-native level), Mandarin is a plus.
• Experience developing thought leadership or long-form content
• Strong understanding of marketing, advertising, and media landscape
• Ability to work with senior stakeholders and translate ideas into narratives
• Highly organized with the ability to manage multiple projects simultaneously

PREFERRED EXPERIENCE

• Background in agency, advertising media, or editorial/journalism
• Experience working across multiple APAC markets
• Familiarity with industry platforms such as Campaign, WARC, or similar
• Experience supporting events, speaking engagements, or executive profiling

#LI-LL1

Overview

As a Senior Project Manager at Monks, you will play a critical role in leading and delivering large-scale Salesforce initiatives for enterprise-level clients. This position requires a deep understanding of and experience in managing complex projects and programs and the ability to drive successful outcomes for our clients. In this dynamic and fast-paced role, you will have the opportunity to work with a diverse range of clients, industries, and Salesforce solutions.

You will be responsible for overseeing the end-to-end project lifecycle, ensuring the successful execution of complex Salesforce implementations and driving customer satisfaction. This role includes implementing robust quality assurance processes, adhering to industry best practices and leveraging your deep understanding of the Salesforce platform. Your ability to think strategically and make data-driven decisions will contribute to the success of projects and enable continuous improvement within the organization.

Collaboration is key in this role, as you will lead a cross-functional team of Salesforce consultants, business analysts and developers. With your exceptional leadership skills, you will foster a collaborative and high-performing work environment, ensuring that each team member understands their role and responsibilities in delivering successful projects.

As the Senior Project Manager for, you will have the opportunity to leverage your extensive experience in enterprise project management and deep Salesforce knowledge to drive successful implementations, deliver value for enterprise-level clients, and contribute to the growth and success of Media.Monks in the enterprise market.

Key Responsibilities

• Lead the successful delivery of complex projects and programs to ensure outcomes are achieved and solutions are delivered aligning to customer needs and to agreed expectations.
• Take full responsibility for the project documentation, schedule, budget management, resource planning, change control, organisational change management (including communication and training) and risk and issue management processes.
• Identify, assess and manage program risks and issues. Establish and maintain project registers.
• Report to the local director and/or steering committee through regular highlight reports, verbal reports and escalate risks and issues where required.
• Manage day-to-day tasking and performance of a project delivery team.
• Manage the relationship with the customer as a primary /secondary point of contact.
• Take full responsibility for the quality of work performed.
• Track progress of key project and program  contractual deliverables.
• Assist with coaching and developing junior business analyst / business analyst capability.

Professional Experience

• Demonstrated experience in successful delivery of large IT /CRM programs of work
• Demonstrates effective communication, both orally and in writing, with colleagues, team members, clients and customers at all levels, both formally and informally.
• Proven experience working in fast paced agile environments
• PRINCE2 or Scrum Master Certification is a plus.
• Ability to manage senior stakeholders and client executives.
• Demonstrated experience in managing projects including the ability to manage project scope, risks, integration, issues and financials.
• Proven success in contributing to a team-oriented environment.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Energetic and enthusiastic, with a desire to make an impact within a consulting and solutions environment.
• Excellent leadership and interpersonal skills.

#LI-CX1

Overview

As a Senior Project Manager at Monks, you will play a critical role in leading and delivering large-scale Salesforce initiatives for enterprise-level clients. This position requires a deep understanding of and experience in managing complex projects and programs and the ability to drive successful outcomes for our clients. In this dynamic and fast-paced role, you will have the opportunity to work with a diverse range of clients, industries, and Salesforce solutions.

You will be responsible for overseeing the end-to-end project lifecycle, ensuring the successful execution of complex Salesforce implementations and driving customer satisfaction. This role includes implementing robust quality assurance processes, adhering to industry best practices and leveraging your deep understanding of the Salesforce platform. Your ability to think strategically and make data-driven decisions will contribute to the success of projects and enable continuous improvement within the organization.

Collaboration is key in this role, as you will lead a cross-functional team of Salesforce consultants, business analysts and developers. With your exceptional leadership skills, you will foster a collaborative and high-performing work environment, ensuring that each team member understands their role and responsibilities in delivering successful projects.

As the Senior Project Manager for, you will have the opportunity to leverage your extensive experience in enterprise project management and deep Salesforce knowledge to drive successful implementations, deliver value for enterprise-level clients, and contribute to the growth and success of Media.Monks in the enterprise market.

Key Responsibilities

• Lead the successful delivery of complex projects and programs to ensure outcomes are achieved and solutions are delivered aligning to customer needs and to agreed expectations.
• Take full responsibility for the project documentation, schedule, budget management, resource planning, change control, organisational change management (including communication and training) and risk and issue management processes.
• Identify, assess and manage program risks and issues. Establish and maintain project registers.
• Report to the local director and/or steering committee through regular highlight reports, verbal reports and escalate risks and issues where required.
• Manage day-to-day tasking and performance of a project delivery team.
• Manage the relationship with the customer as a primary /secondary point of contact.
• Take full responsibility for the quality of work performed.
• Track progress of key project and program  contractual deliverables.
• Assist with coaching and developing junior business analyst / business analyst capability.

Professional Experience

• Demonstrated experience in successful delivery of large IT /CRM programs of work
• Demonstrates effective communication, both orally and in writing, with colleagues, team members, clients and customers at all levels, both formally and informally.
• Proven experience working in fast paced agile environments
• PRINCE2 or Scrum Master Certification is a plus.
• Ability to manage senior stakeholders and client executives.
• Demonstrated experience in managing projects including the ability to manage project scope, risks, integration, issues and financials.
• Proven success in contributing to a team-oriented environment.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Energetic and enthusiastic, with a desire to make an impact within a consulting and solutions environment.
• Excellent leadership and interpersonal skills.

#LI-CX1

Role Summary

The Senior Manager is a strategic and leadership-focused professional responsible for managing key client accounts, leading media delivery projects, and driving business growth within the APAC region. They serve as a primary client contact for our key accounts, overseeing the delivery of integrated services, fostering strong relationships with budget holders and internal leads, and leading internal and external teams.The role involves strategic promotion of the media business, proactive leadership, a strong understanding of media investment strategies and continuous improvement initiatives.The Senior Manager acts as a bridge between clients and internal teams, ensuring high-quality execution, financial accountability, and alignment with overall business and media strategies.

Role Responsibilities

• Client Management & Relationships: Develop and maintain strong external relationships with clients’ operational and senior stakeholders. Lead client meetings, ensuring delivery of value, capturing feedback, and identifying new business opportunities.
• Media Delivery & Oversight: Lead the planning, execution, and monitoring of media campaigns and services, ensuring alignment with client expectations and contractual SLAs. Oversee delivery teams, providing guidance and quality assurance.
• Product & Service Knowledge: Maintain advanced knowledge of media products (from a technical and strategic lense), services, and platforms. Lead discussions internally and externally about media offerings, ensuring proper delivery and optimizations.
• Business Development & Sales Support: Identify revenue opportunities, support pitching efforts, and assist in scoping and contracting processes with a thorough understanding of legal and commercial frameworks.
• Strategy Promotion & Leadership: Promote APAC media and business strategies within the team and across client portfolios. Support the adoption of strategic initiatives to enhance client outcomes and operational efficiency.
• Financial & Resource Management: Manage budgeting, billing, invoicing, and forecasts. Provide feedback on resource allocation, onboarding of new team members, and project profitability.
• Partnerships & Industry Insights: Engage in vendor and technology partner feedback forums, keep certifications current, and surface new business opportunities. Share industry insights and case studies to foster continuous learning.
• Team & People Development: Mentor and guide team members, participate in growth conversations, and foster a positive, collaborative team culture. Lead performance reviews and support team motivation.
• Research & Industry Knowledge: Dedicate time to ongoing research, share learnings internally and with clients, and incorporate insights into strategic planning.

Experience:

• Media Experience: 5+ years of experience in media account management, client servicing, or campaign delivery, with progressively increasing responsibility.
• Strategic Thinking: Ability to promote and implement media strategies aligned with business goals
• Client Management: Strong relationship-building skills with experience managing key accounts and engaging senior stakeholders.
• Media Expertise: Deep understanding of media products, platforms, and services, including digital, managed media, advisory solutions, and R&A offerings.
• Leadership Skills: Proven ability to collaborate as a leader within small teams or create initiatives and inspire teams.
• Project & Delivery Management: Demonstrated ability to oversee complex projects, ensure timeliness, quality, and contractual adherence.
• Educational Background: Bachelor's degree or higher in marketing, media, communications, business, or related fields.
• Analytical & Market Insight Skills: Strong research skills, industry awareness, and an ability to leverage insights for strategic advantage.
• Financial Acumen: Proficient in managing budgets, billing, invoicing, forecasts, and resource allocation.

#LI-CX1

Role Summary

The Senior Digital Media Specialist is a strategic and leadership-focused professional responsible for managing key client accounts, leading media delivery projects, and driving business growth within the APAC region. They serve as a primary client contact for our key accounts, overseeing the delivery of integrated services, fostering strong relationships with budget holders and internal leads, and leading internal and external teams.The role involves strategic promotion of the media business, proactive leadership, a strong understanding of media investment strategies and continuous improvement initiatives.The Senior Digital Media Specialist acts as a bridge between clients and internal teams, ensuring high-quality execution, financial accountability, and alignment with overall business and media strategies.

Role Responsibilities

• Client Management & Relationships: Develop and maintain strong external relationships with clients’ operational and senior stakeholders. Lead client meetings, ensuring delivery of value, capturing feedback, and identifying new business opportunities.
• Media Delivery & Oversight: Lead the planning, execution, and monitoring of media campaigns and services, ensuring alignment with client expectations and contractual SLAs. Oversee delivery teams, providing guidance and quality assurance.
• Product & Service Knowledge: Maintain advanced knowledge of media products (from a technical and strategic lense), services, and platforms. Lead discussions internally and externally about media offerings, ensuring proper delivery and optimizations.
• Business Development & Sales Support: Identify revenue opportunities, support pitching efforts, and assist in scoping and contracting processes with a thorough understanding of legal and commercial frameworks.
• Strategy Promotion & Leadership: Promote APAC media and business strategies within the team and across client portfolios. Support the adoption of strategic initiatives to enhance client outcomes and operational efficiency.
• Financial & Resource Management: Manage budgeting, billing, invoicing, and forecasts. Provide feedback on resource allocation, onboarding of new team members, and project profitability.
• Partnerships & Industry Insights: Engage in vendor and technology partner feedback forums, keep certifications current, and surface new business opportunities. Share industry insights and case studies to foster continuous learning.
• Team & People Development: Mentor and guide team members, participate in growth conversations, and foster a positive, collaborative team culture. Lead performance reviews and support team motivation.
• Research & Industry Knowledge: Dedicate time to ongoing research, share learnings internally and with clients, and incorporate insights into strategic planning.

Experience:

• Media Experience: 5+ years of experience in media account management, client servicing, or campaign delivery, with progressively increasing responsibility.
• Strategic Thinking: Ability to promote and implement media strategies aligned with business goals
• Client Management: Strong relationship-building skills with experience managing key accounts and engaging senior stakeholders.
• Media Expertise: Deep understanding of media products, platforms, and services, including digital, managed media, advisory solutions, and R&A offerings.
• Leadership Skills: Proven ability to collaborate as a leader within small teams or create initiatives and inspire teams.
• Project & Delivery Management: Demonstrated ability to oversee complex projects, ensure timeliness, quality, and contractual adherence.
• Educational Background: Bachelor's degree or higher in marketing, media, communications, business, or related fields.
• Analytical & Market Insight Skills: Strong research skills, industry awareness, and an ability to leverage insights for strategic advantage.
• Financial Acumen: Proficient in managing budgets, billing, invoicing, forecasts, and resource allocation.

#LI-CX1

Role Summary

As an Account Manager at Monks, you will play a pivotal role in delivering best-in-class media solutions across Managed Media, Advisory, and R&A workstreams. You will be responsible for driving high-quality media executions, fostering strong client relationships, and proactively contributing to internal initiatives and innovation. Operating with a strong sense of self-leadership, you will collaborate with cross-functional teams to ensure excellence in service delivery, client satisfaction, and continuous improvement.

Role Responsibilities

• Lead and support the delivery of contracted media products and services across key platforms. This focuses on delivering programs of work related to research/insights, strategy and measurement to all assigned clients.
• Maintain high attention to detail and adhere to SLA expectations.
• Execute delivery across Managed Media, Advisory, and Resale & Activation, with leadership support as required.
• Maintain strong relationships with client operational teams.
• Own and manage a client plan and participate in (or lead) client meetings.
• Deliver value-led engagements and represent Monks effectively in all interactions.
• Manage personal deliverables and time effectively while contributing to a high-performance team culture.
• Proactively participate in team meetings, initiatives, and knowledge-sharing.
• Provide feedback to leadership with proactive solutions on operational improvements.
• Manage mock billing and assist with troubleshooting invoice issues
• Support accurate forecasting and ensure Salesforce and EOM compliance.
• Identify existing client growth opportunities and manage them within Salesforce.
• Understand and apply the scoping calculator and SOW/legal processes.
• Engage in partner feedback forums and maintain current platform certifications.
• Collaborate with partner client teams with leadership support where relevant.
• Assist in onboarding new team members and contribute to internal cultural initiatives.
• Provide feedback on resourcing allocations and contribute to internal initiatives and mentoring.
• Attend industry events and collaborate with leadership to create case studies.
• Share insights and learning across the team from client work and market research.

Experience:

• Proven media experience across digital platforms, ideally within a media agency or consultancy environment.
• Demonstrated ability to manage client-facing engagements and deliver to contract requirements.
• Experience working with financial systems, media forecasting, time tracking and billing.
• Experience using Salesforce is a plus.
• Proactivity, curiosity, and strong time management.
• Excellent organisation and attention to detail, with a 'what’s next' mindset.
• Proficient in self-prioritisation and capable of managing multiple workstreams.
• Comfortable working in a fast-paced, frequently changing environment.
• Strong presentation and communication skills.
• Adept at both contributing to and leading internal initiatives.

#LI-CX1

The Opportunity 

The success of the partnerships we forge with our clients not only determines growth; but fuels stronger engagements and drives higher-value outcomes for both parties through the work we embark on together. As Client Partner, you will build and nurture strategic client relationships with enterprise organisations while ensuring the Clients’ needs are at the heart of everything we do. Sitting at the intersection of data, media, technology and creativity - you will help navigate the rapidly changing digital marketing landscape with your clients, while working collaboratively with cross-functional teams to inform and develop solutions that meet the unique needs of your clients’ business challenges, and ensure we’re delivering value-led outcomes as a core function of our engagements. 

We are open to a 6 month or 12 month contract.

The Role

This role focuses on driving growth and supporting existing delivery structures to ensure we’re providing an optimal client experience. As a bridge between teams, you will drive the strategic development of partnership plans with our clients, and work to identify opportunities, nurturing through to closure, and transitioning to delivery. 

You will be someone who excels at client management, providing strategic guidance, thought leadership and advisory to our clients’ most senior & C-level stakeholders, that not only leads to pipeline growth, but drives stronger customer satisfaction to build longer term, and more secure revenue streams. 

Key Responsibilities Include:

• Effectively manage senior stakeholder relationships; provide thought leadership and strategic guidance to build trust, credibility and rapport with key POCs.
• Understanding the clients’ business, industry vertical & the unique challenges they face to build a vision, strategic objectives and long term roadmap 
• Gains and maintains knowledge of client’s business, industry and competition
• Develop robust communications plans and engagement strategies, with an emphasis on strengthening key relationships and expanding stakeholder coverage across the organisation
• Own the future-state vision and strategic narrative associated with our partnership that underpins all workstreams and initiatives for cross-functional teams to work towards 
• Ensure that business outcomes are clearly defined, approved and delivered with benefits realised and value realised and articulated at each step of the way
• Provide thought leadership as it pertains to emerging technology and the rapidly changing digital ecosystem across end-to-end marketing and campaign workflows
• Drive discovery for new business opportunities and manage the end-to-end sales cycle, with an emphasis on pipeline generation, as well as cross-sell and up-sell tactics. 
• Orchestrate our cross-capability operating model through an understanding of all ongoing fulfillment projects in order to continually reinforce ROI and future roadmap initiatives
• Lead key milestones and drive collaboration across capabilities for partnership-led workstreams, including QBRs, top-to-tops and broader strategy & planning
• Facilitate a uniform method for client experience across pillars, and set clear expectations with capabilities to reinforce exceptional client service standards
• Manage feedback loops with clients; including facilitating 360-degree feedback, as well as recurring pulse checks for continuous improvement of partnership quality
• Problem solve and be a change agent internally and externally to ensure client can achieve business outcomes 

What you bring to it:

Requirements:

• 7+ years of experience in client services, business development or consulting within the digital marketing and advertising or technology industries. 
• You have a deep understanding of the digital marketing & advertising ecosystem, and are abreast of the latest in AI-driven disruption, emerging technologies and innovation. 
• In-depth understanding of the different elements of the end-to-end marketing and advertising campaign workflows, as well as the content supply chain.
• You have a proven track record of successfully managing client relationships, driving revenue growth while maintaining customer satisfaction. 
• Partnership management experience, with demonstrated abilities to manage and organise partnership plans, inform detailed project plans, and manage multiple internal and external stakeholders.
• Excellent communication skills, both written and verbal, and ability to effectively communicate with a range of stakeholder types ranging from C-suite through to specialists. 
• Strong negotiation skills, and have a proficiency in writing business cases 
• An ability to present effectively, and craft compelling proposals using Google slides
• A track record of effective program management, and demonstrable commercial acumen
• Strong analytical and consulting skills, rooted in the ability to draw and communicate insights from multiple data points. 

Preferred Requirements: 

• Experience with media and advertising technologies (including Google Marketing Platform, Google Ads, The Trade Desk, Amazon, Meta, TikTok, etc)
• Experience with data platforms and analytics solutions (including GA4, Adobe Analytics and more) 
• Experience with MarTech and CX platforms is desirable (including Adobe Experience Platform, Salesforce, etc).  
• Experience with content and creative asset production, or working with creative teams to develop fit-for-purpose content for cross-channel execution.   
• Strong grasp of the overall digital consultancy space, including but not limited to knowledge of Monks competitive set and our offerings across data, technology, content and digital media.
• Demonstrated ability to lead cross-functional teams and develop processes and workflows that increases revenue and value-realisation for clients. 
• Ambition to perform unprecedented tasks and obtain new skills, be comfortable with uncertainty and adapt to a rapidly changing environment
• Strong data analysis capabilities, with an ability to unearth actionable insights using a range of platforms and tools

#LI-CX1

Monks is seeking an experienced client-facing Data Engineer (Marketing & BI) to drive data and analytics delivery across marketing, audience, and e-commerce engagements for both small and large enterprise clients. 

This is a hands-on role that blends business and data responsibilities. Your time will be split approximately 70% on client delivery and 30% internal (capability building, reusable assets, innovation, growth, etc). You’ll be focused on SQL-based data modelling and analytics delivery, and you’ll run client workshops and stakeholder management, while also building out solutions in the broader BI space, executing technical implementations across a range of analytics and cloud data platforms.

The ideal candidate has a history of working with modern data products (e.g. BigQuery, Snowflake, Databricks, Redshift), and a proven track record of experience with the modern data stack based on cloud technologies, including data transformation, orchestration, warehousing and modelling, as well as BI and dashboard design using tools like Looker Studio, Power BI or Tableau.

Why Monks?

In this role, you’ll help clients shape data pathways, translate data into insights and needs-based recommendations, deploy and configure the right tools, and improve data reliability, speed to insight, and KPI consistency. Working in the broader Data capability at Monks, this position offers opportunities for growth within our wider APAC data team with clear channels of progression into more senior roles, the ability to participate in innovation on projects and product development, and the potential to advance the practice of analytics and data from the forefront.

Key Responsibilities

• Lead requirements discovery and translate business questions into data/measurement solutions.
• Design data models (dimensional/star schemas) to support scalable reporting and self-serve analytics.
• Design and model data across various cloud data warehouses (BigQuery/Snowflake/Databricks/Redshift) from marketing, web/app, and e-commerce sources; exact platform varies by client.
• Articulate, design and develop BI dashboards and custom reporting experiences using tools such as Looker Studio, Power BI and Tableau.
• Establish data quality, monitoring, documentation, and governance practices.
• Partner with analytics/measurement teams on tracking approaches (GA4/GTM) to ensure usable downstream data.
• Present insights and recommendations to senior stakeholders; influence roadmaps, estimation and prioritisation.
• Contribute reusable assets (templates, data patterns, dashboard standards) to the wider Monks APAC data capability.
  
  

Requirements

• A minimum of 2+ years experience in data engineering / analytics engineering / BI engineering.
• At least 1 year experience in client-facing delivery, consultancy or agency 
• Expert SQL skills, primarily in an ETL/ELT context; we are BigQuery first, but some Python is also favoured.
• Strong dimensional modeling (star schemas), warehouse design, and metric/KPI definition for analytics use cases.
• Experience with BigQuery and at least one other cloud data platform (Snowflake, Databricks, Redshift, etc).
• Experience building BI dashboards (Looker Studio, Power BI, Tableau).
• Hands-on experience with mainstream analytics platforms and data collection approaches, including Google Marketing Platform tooling (GTM, GA4, etc) preferred
• Experience with transformation and orchestration tools including dbt, Airflow, Dagster or Prefect.
• Familiarity with broader enterprise BI platforms such as Looker (LookML/custom visualisations) or Datorama.
• An understanding of the adtech/martech/data landscape; CRM & CDP familiarity is a strong plus.

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

#LI-CX1

Role Summary

As a Digital Media Specialist at Monks, you will play a pivotal role in delivering best-in-class media solutions across Managed Media, Advisory, and R&A workstreams. You will be responsible for driving high-quality media executions, fostering strong client relationships, and proactively contributing to internal initiatives and innovation. Operating with a strong sense of self-leadership, you will collaborate with cross-functional teams to ensure excellence in service delivery, client satisfaction, and continuous improvement.

Role Responsibilities

• Lead and support the delivery of contracted media products and services across key platforms. This focuses on delivering programs of work related to research/insights, strategy and measurement to all assigned clients.
• Maintain high attention to detail and adhere to SLA expectations.
• Execute delivery across Managed Media, Advisory, and Resale & Activation, with leadership support as required.
• Maintain strong relationships with client operational teams.
• Own and manage a client plan and participate in (or lead) client meetings.
• Deliver value-led engagements and represent Monks effectively in all interactions.
• Manage personal deliverables and time effectively while contributing to a high-performance team culture.
• Proactively participate in team meetings, initiatives, and knowledge-sharing.
• Provide feedback to leadership with proactive solutions on operational improvements.
• Manage mock billing and assist with troubleshooting invoice issues
• Support accurate forecasting and ensure Salesforce and EOM compliance.
• Identify existing client growth opportunities and manage them within Salesforce.
• Understand and apply the scoping calculator and SOW/legal processes.
• Engage in partner feedback forums and maintain current platform certifications.
• Collaborate with partner client teams with leadership support where relevant.
• Assist in onboarding new team members and contribute to internal cultural initiatives.
• Provide feedback on resourcing allocations and contribute to internal initiatives and mentoring.
• Attend industry events and collaborate with leadership to create case studies.
• Share insights and learning across the team from client work and market research.

Experience:

• Proven media experience across digital platforms, ideally within a media agency or consultancy environment.
• Demonstrated ability to manage client-facing engagements and deliver to contract requirements.
• Experience working with financial systems, media forecasting, time tracking and billing.
• Experience using Salesforce is a plus.
• Proactivity, curiosity, and strong time management.
• Excellent organisation and attention to detail, with a 'what’s next' mindset.
• Proficient in self-prioritisation and capable of managing multiple workstreams.
• Comfortable working in a fast-paced, frequently changing environment.
• Strong presentation and communication skills.
• Adept at both contributing to and leading internal initiatives.

#LI-CX1

The Opportunity 

The success of the partnerships we forge with our clients not only determines growth; but fuels stronger engagements and drives higher-value outcomes for both parties through the work we embark on together. As Client Partner, you will build and nurture strategic client relationships with enterprise organisations while ensuring the Clients’ needs are at the heart of everything we do. Sitting at the intersection of data, media, technology and creativity - you will help navigate the rapidly changing digital marketing landscape with your clients, while working collaboratively with cross-functional teams to inform and develop solutions that meet the unique needs of your clients’ business challenges, and ensure we’re delivering value-led outcomes as a core function of our engagements. 

This is a freelance contract

The Role

This role focuses on driving growth and supporting existing delivery structures to ensure we’re providing an optimal client experience. As a bridge between teams, you will drive the strategic development of partnership plans with our clients, and work to identify opportunities, nurturing through to closure, and transitioning to delivery. 

You will be someone who excels at client management, providing strategic guidance, thought leadership and advisory to our clients’ most senior & C-level stakeholders, that not only leads to pipeline growth, but drives stronger customer satisfaction to build longer term, and more secure revenue streams. 

Key Responsibilities Include:

• Effectively manage senior stakeholder relationships; provide thought leadership and strategic guidance to build trust, credibility and rapport with key POCs.
• Understanding the clients’ business, industry vertical & the unique challenges they face to build a vision, strategic objectives and long term roadmap 
• Gains and maintains knowledge of client’s business, industry and competition
• Develop robust communications plans and engagement strategies, with an emphasis on strengthening key relationships and expanding stakeholder coverage across the organisation
• Own the future-state vision and strategic narrative associated with our partnership that underpins all workstreams and initiatives for cross-functional teams to work towards 
• Ensure that business outcomes are clearly defined, approved and delivered with benefits realised and value realised and articulated at each step of the way
• Provide thought leadership as it pertains to emerging technology and the rapidly changing digital ecosystem across end-to-end marketing and campaign workflows
• Drive discovery for new business opportunities and manage the end-to-end sales cycle, with an emphasis on pipeline generation, as well as cross-sell and up-sell tactics. 
• Orchestrate our cross-capability operating model through an understanding of all ongoing fulfillment projects in order to continually reinforce ROI and future roadmap initiatives
• Lead key milestones and drive collaboration across capabilities for partnership-led workstreams, including QBRs, top-to-tops and broader strategy & planning
• Facilitate a uniform method for client experience across pillars, and set clear expectations with capabilities to reinforce exceptional client service standards
• Manage feedback loops with clients; including facilitating 360-degree feedback, as well as recurring pulse checks for continuous improvement of partnership quality
• Problem solve and be a change agent internally and externally to ensure client can achieve business outcomes 

What you bring to it:

Requirements:

• 7+ years of experience in client services, business development or consulting within the digital marketing and advertising or technology industries. 
• You have a deep understanding of the digital marketing & advertising ecosystem, and are abreast of the latest in AI-driven disruption, emerging technologies and innovation. 
• In-depth understanding of the different elements of the end-to-end marketing and advertising campaign workflows, as well as the content supply chain.
• You have a proven track record of successfully managing client relationships, driving revenue growth while maintaining customer satisfaction. 
• Partnership management experience, with demonstrated abilities to manage and organise partnership plans, inform detailed project plans, and manage multiple internal and external stakeholders.
• Excellent communication skills, both written and verbal, and ability to effectively communicate with a range of stakeholder types ranging from C-suite through to specialists. 
• Strong negotiation skills, and have a proficiency in writing business cases 
• An ability to present effectively, and craft compelling proposals using Google slides
• A track record of effective program management, and demonstrable commercial acumen
• Strong analytical and consulting skills, rooted in the ability to draw and communicate insights from multiple data points. 

Preferred Requirements: 

• Experience with media and advertising technologies (including Google Marketing Platform, Google Ads, The Trade Desk, Amazon, Meta, TikTok, etc)
• Experience with data platforms and analytics solutions (including GA4, Adobe Analytics and more) 
• Experience with MarTech and CX platforms is desirable (including Adobe Experience Platform, Salesforce, etc).  
• Experience with content and creative asset production, or working with creative teams to develop fit-for-purpose content for cross-channel execution.   
• Strong grasp of the overall digital consultancy space, including but not limited to knowledge of Monks competitive set and our offerings across data, technology, content and digital media.
• Demonstrated ability to lead cross-functional teams and develop processes and workflows that increases revenue and value-realisation for clients. 
• Ambition to perform unprecedented tasks and obtain new skills, be comfortable with uncertainty and adapt to a rapidly changing environment
• Strong data analysis capabilities, with an ability to unearth actionable insights using a range of platforms and tools

#LI-CX1

About the Team

The SMB Sales team at SevenRooms is on a mission to reshape the hospitality industry by helping restaurant operators take control of their guest relationships. We partner closely with clients to uncover business gaps, offer creative solutions, and drive long-term value through our operator-first platform. We’re a team of strategic thinkers, trusted advisors, and passionate relationship-builders who believe in the power of hospitality—and the technology that supports it.

About the Role

As an Account Development Executive, you’ll manage a portfolio of restaurant and hospitality clients, nurturing relationships and identifying growth opportunities within existing accounts. You’ll be responsible for driving upsells, supporting renewals, and helping clients get the most out of the SevenRooms platform. In this role, you’ll collaborate with teams across the business to ensure clients are set up for long-term success, while also contributing directly to revenue growth and customer satisfaction.

You’re excited about this opportunity because you will…

• Manage Account Growth. Drive renewals, upsells, cross-sells, and expansion opportunities within your book of business to meet or exceed sales targets.
• Own the Renewal Process. Proactively engage clients ahead of contract expiration to discuss goals, performance, and ensure continued value from the platform.
• Identify Expansion Opportunities. Spot and close opportunities to introduce clients to additional SevenRooms features, integrations, and services that support their growth.
• Pitch and Close Upsells. Recommend solutions like advanced reporting or marketing tools that increase engagement and adoption of the platform.
• Build Trusted Relationships. Serve as a strategic advisor to key decision-makers, understanding their goals and aligning platform solutions to meet their needs.
• Lead Client Presentations. Deliver engaging presentations and product demos that showcase SevenRooms’ value and educate clients on new capabilities.
• Collaborate Across Teams. Partner with Sales, Customer Success, Product, and Marketing to advocate for clients and drive successful outcomes.
• Track and Report Progress. Provide regular updates on account activity, upsell potential, and forecast data to support broader team performance goals.

We’re excited about you because…

• You have 3+ years of experience in account management, sales, or customer success, with a proven track record of meeting or exceeding revenue goals
• You know how to identify and drive upsell and cross-sell opportunities that create real value for your clients
• You’re a strong communicator who can engage effectively with clients at all levels, both in writing and in conversation
• You’re confident working with data and using insights to shape smart sales strategies
• You care deeply about your clients and are committed to delivering service that drives results
• You’re organized, proactive, and able to manage multiple priorities and deadlines with ease

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Ad sales team is responsible for the advertising vision, development and growth of our largest advertising partnerships. This is a newly created team, seeking founding members to build an industry-leading ads and promotions business across DoorDash’s core categories, starting with CPG brands. The growing DoorDash ads business will quickly become the single best place for merchants and brands to market to local customers, in an ecosystem that benefits all parties.

About the Role

As an Account Executive, you will build partnerships that create tangible value for both DoorDash and advertisers. In this role, you will manage the ads strategy across a focused portfolio of accounts, and drive adoption of our growing ads and promotions offering. You will also work cross-functionally with account management, marketing, analytics, and product to innovate on our future approach and solutions. You will report to the Director of International Ad Sales. 

This is a Hybrid role with 3 days per week in Office (Melbourne/ Sydney) and 2 days remote. 

You’re excited about this opportunity because you will…

• Be part of the growing DoorDash Ads & Promos team
• Lead end-to-end marketing and commercial conversations across a portfolio of CPG advertisers, owning strategy, execution, and post-campaign reporting.
• Drive net-new advertiser adoption in a new and growing market, while overseeing engagement and sales strategy for DoorDash’s largest CPG partners.
• Grow and scale CPG revenue by driving Ads & Promos product adoption and delivering sustainable advertiser value.
• Manage a robust sales pipeline, developing annual and quarterly plans, co-creating pitch materials, and maintaining sales content to enable future team and business scale.
• Represent advertiser needs cross-functionally, influencing the Ads & Promos product roadmap and go-to-market strategy while aligning DoorDash resources to support partners’ multi-channel growth.

We’re excited about you because…

• You are a consultative seller with 8+ years of experience in digital media 
• You’re an expert in using data and insights to inform recommendations, rooted in advertiser objectives and business priorities
• You know the basics of digital ads measurement - from attribution to funnel metrics
• You have strong written/verbal communication and presentations skills, and experience operating across several levels of an organization
• You diligently manage a sales pipeline and can juggle both short- and mid-term impact
• Impact-driven, curious, and strategic, with a natural desire to improve the business, dive into details to uncover insights, and identify win–win opportunities that drive partner and company growth.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Sales team at SevenRooms is on a mission to reshape the hospitality industry by empowering operators to take control of their guest relationships. We’re a passionate, high-performing group of go-getters who act as trusted advisors to restaurants and hospitality groups around the world. We take a consultative approach to sales—identifying business gaps, crafting thoughtful solutions, and helping operators reduce reliance on third-party networks. We believe in the power of hospitality, and we’re proud to partner with businesses to streamline operations and deliver magical guest experiences every day.

About the Role

As an Account Executive, you’ll work directly with restaurants and hospitality groups to understand their business needs and recommend the best-fit SevenRooms solutions—from reservations and table management to online ordering and marketing automation. You’ll drive new business by adding operators to the platform and working closely with our onboarding and account teams to ensure a smooth and enthusiastic transition. This role plays a key part in helping hospitality operators thrive, combining strategic thinking, relationship-building, and product knowledge to deliver real impact.

You’re excited about this opportunity because you will…

• Build and Manage a Sales Pipeline. Identify and engage prospective restaurants and hospitality groups to grow your book of business.
• Showcase the Platform. Present the value of SevenRooms through compelling demos and conversations that help operators understand how we can support their success.
• Lead Sales from Start to Finish. Own the full sales cycle—from prospecting and pitching to negotiation, contracting, and go-live support.
• Deliver Live Product Demos. Conduct live, engaging product walkthroughs both virtually and in person when needed.
• Be a Trusted Partner. Build strong relationships with prospects and clients, always advocating for their success and acting as a true advisor throughout the process.

We’re excited about you because…

• You have 3+ years of experience in hospitality technology sales
• You’re confident presenting to clients both in person and virtually
• You’re self-driven and comfortable working independently, whether in the office or remotely
• You’re tech-savvy and quick to pick up new tools and platforms
• You’re results-oriented and bring energy and focus to your daily work
• You’ve worked with tools like Salesforce, Outreach, or similar systems
• You have a background in hospitality or restaurants (a big plus!)
• You’re open to occasional travel into key markets to connect with clients face-to-face

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Sales team at SevenRooms is on a mission to reshape the hospitality industry by empowering operators to take control of their guest relationships. We’re a passionate, high-performing group of go-getters who act as trusted advisors to restaurants and hospitality groups around the world. We take a consultative approach to sales—identifying business gaps, crafting thoughtful solutions, and helping operators reduce reliance on third-party networks. We believe in the power of hospitality, and we’re proud to partner with businesses to streamline operations and deliver magical guest experiences every day.

About the Role

As an Account Executive, you’ll work directly with restaurants and hospitality groups to understand their business needs and recommend the best-fit SevenRooms solutions—from reservations and table management to online ordering and marketing automation. You’ll drive new business by adding operators to the platform and working closely with our onboarding and account teams to ensure a smooth and enthusiastic transition. This role plays a key part in helping hospitality operators thrive, combining strategic thinking, relationship-building, and product knowledge to deliver real impact.

You’re excited about this opportunity because you will…

• Build and Manage a Sales Pipeline. Identify and engage prospective restaurants and hospitality groups to grow your book of business.
• Showcase the Platform. Present the value of SevenRooms through compelling demos and conversations that help operators understand how we can support their success.
• Lead Sales from Start to Finish. Own the full sales cycle—from prospecting and pitching to negotiation, contracting, and go-live support.
• Deliver Live Product Demos. Conduct live, engaging product walkthroughs both virtually and in person when needed.
• Be a Trusted Partner. Build strong relationships with prospects and clients, always advocating for their success and acting as a true advisor throughout the process.

We’re excited about you because…

• You have 3+ years of experience in hospitality technology sales
• You’re confident presenting to clients both in person and virtually
• You’re self-driven and comfortable working independently, whether in the office or remotely
• You’re tech-savvy and quick to pick up new tools and platforms
• You’re results-oriented and bring energy and focus to your daily work
• You’ve worked with tools like Salesforce, Outreach, or similar systems
• You have a background in hospitality or restaurants (a big plus!)
• You’re open to occasional travel into key markets to connect with clients face-to-face

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Sales team at SevenRooms is on a mission to reshape the hospitality industry by empowering operators to take control of their guest relationships. We’re a passionate, high-performing group of go-getters who act as trusted advisors to restaurants and hospitality groups around the world. We take a consultative approach to sales—identifying business gaps, crafting thoughtful solutions, and helping operators reduce reliance on third-party networks. We believe in the power of hospitality, and we’re proud to partner with businesses to streamline operations and deliver magical guest experiences every day.

About the Role

As an Account Executive, you’ll work directly with restaurants and hospitality groups to understand their business needs and recommend the best-fit SevenRooms solutions—from reservations and table management to online ordering and marketing automation. You’ll drive new business by adding operators to the platform and working closely with our onboarding and account teams to ensure a smooth and enthusiastic transition. This role plays a key part in helping hospitality operators thrive, combining strategic thinking, relationship-building, and product knowledge to deliver real impact.

You’re excited about this opportunity because you will…

• Build and Manage a Sales Pipeline. Identify and engage prospective restaurants and hospitality groups to grow your book of business.
• Showcase the Platform. Present the value of SevenRooms through compelling demos and conversations that help operators understand how we can support their success.
• Lead Sales from Start to Finish. Own the full sales cycle—from prospecting and pitching to negotiation, contracting, and go-live support.
• Deliver Live Product Demos. Conduct live, engaging product walkthroughs both virtually and in person when needed.
• Be a Trusted Partner. Build strong relationships with prospects and clients, always advocating for their success and acting as a true advisor throughout the process.

We’re excited about you because…

• You have 3+ years of experience in hospitality technology sales
• You’re confident presenting to clients both in person and virtually
• You’re self-driven and comfortable working independently, whether in the office or remotely
• You’re tech-savvy and quick to pick up new tools and platforms
• You’re results-oriented and bring energy and focus to your daily work
• You’ve worked with tools like Salesforce, Outreach, or similar systems
• You have a background in hospitality or restaurants (a big plus!)
• You’re open to occasional travel into key markets to connect with clients face-to-face

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a diverse, global group of empathetic relationship builders, curious thinkers, strategic problem-solvers, and passionate collaborators. Our mission is to help hospitality operators succeed by driving adoption and value through a deep understanding of our product, data, and our customers’ business goals. We are customer-obsessed and thrive on turning challenges into long-term success.

About the Role

In this role, you’ll lead a team of Customer Success Managers who work closely with our enterprise clients to ensure they’re achieving success with the SevenRooms platform. You’ll be responsible for coaching, mentoring, and growing the team, while also overseeing strategic initiatives that drive adoption, retention, and long-term customer value. You’ll help scale a customer-first culture that delivers outstanding service and measurable impact for hospitality operators around the world.

You’re excited about this opportunity because you will…

•  Team Leadership & Development. Mentor, inspire, and grow a high-performing team of Strategic Customer Success Managers by setting clear performance and growth objectives and providing ongoing coaching and support.
• Customer Retention & Engagement. Drive user adoption and retention by developing best practices and strategic engagement initiatives, and by collaborating cross-functionally to enhance the customer experience.
• Capacity & Resource Planning. Monitor incoming revenue and customer volume to ensure balanced workload distribution and appropriate resourcing across the North American CSM team.
• Cross-Functional Collaboration. Partner with Product Marketing, Onboarding, and CS Strategy & Operations to enhance customer health scoring, implement proactive lifecycle strategies, and improve overall product adoption.
• Churn Risk Management. Track customer engagement through data tools (e.g., Looker, Totango) to identify and mitigate churn risks through timely, data-driven interventions.
• Product Advocacy. Maintain deep product knowledge to ensure CSMs can guide customers to the most relevant features and functionalities, while capturing product feedback through our Product Ambassador Program.

We’re excited about you because…

• You have experience in Enterprise Customer Success, Account Management, or a related customer-facing role at a SaaS company, ideally in a fast-paced, high-growth environment.
• You've spent 2+ years managing and developing people, and you lead through accountability, coaching, and continuous learning.
• You're analytical and strategic, with a track record of using data to identify insights and drive customer growth.
• You're comfortable using tools like Salesforce, Totango, or other customer success platforms to track performance and manage relationships.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

Doordash is looking for an Associate Manager, Strategy & Operations to drive pricing and promotional governance and growth across the ANZ business, with a specific focus on optimising restaurant pricing and promotions processes.

This role is critical to strengthening the ANZ merchant organisation and involves cross-functional collaboration with product, sales, finance, and operations teams to execute strategies.

Restaurants are at the heart of our marketplace, and we aim to provide them with best in class experience from onboarding to growth. As Doordash continues to scale and expand its offerings, the merchant operations engine must grow in precision, efficiency and adaptability.

This is a Hybrid role with 3 days a week in-office (Sydney/ Melbourne).

About the Role

You will own the end-to-end design and evaluation of pricing and promotional initiatives that drive our restaurant marketplace business. You will be the "quality bar" for analytical work, building unit economic models and designing experiments to ensure our commercial offers are both viable and high-impact. You will report into the Manager of Merchant Strategy and Operations on our Merchant S&O team. We expect this role to be 3 days in office with 2 days remote.

You’re excited about this opportunity because you will…

• Own Commercial Outcomes: Move beyond slide decks to own the actual commercial design of bundles, discounts, and pricing mechanics that impact millions of users.
• Drive Rigorous Analysis: Build and run sensitivity models from first principles, ensuring every recommendation is backed by a deep understanding of P&L logic and margin impact.
• Influence Senior Leadership: Produce decision-grade outputs and trade-off frameworks for senior stakeholders, acting as a trusted advisor on market-moving decisions.
• Collaborate Cross-Functionally: Partner with Sales, Marketing, and Finance to ensure our promotions are operationally feasible and strategically aligned.

We’re excited about you because…

• You have 5+ years of experience in management consulting or high-growth commercial roles, with a proven track record of "doing the loop" and driving execution.
• You are analytical: You excel at breaking down complex problems, identifying gaps in logic, and turning data into actionable insights. You’re comfortable working with data.
• You Understand Marketplace Dynamics: You have experience in building volume forecasts for promotions and discounts.
• You are a Clear Communicator: You default to written artifacts, lead with evidence-based arguments, and can simplify complex trade-offs for executive audiences.
• You Thrive in Autonomy: You manage your own time effectively, meet deadlines with clean handoffs, and don't require hierarchy to influence stakeholders.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

DoorDash’s mission is to grow and empower local economies. DoorDash connects people with the local businesses they care about, helping grow businesses and the communities that support those businesses. The Growth Marketing team is responsible for deploying our customer acquisition budget (CAC) across all marketing channels, with a focus on customer growth, working in collaboration with the brand and partnerships team, as well as an award-winning agency village to achieve success.

About the Role

DoorDash is seeking a highly strategic and execution-focused Marketing Manager to lead our Brand Media efforts across the Australian and New Zealand (ANZ) markets. Reporting to the Senior Marketing Manager for Growth and working in close partnership with the Senior Marketing Director (ANZ), you will serve as the primary decision-maker for our brand media strategy and execution.

In this pivotal, cross-functional role, you will be responsible for a sizable media budget, ensuring our challenger brand achieves high-impact visibility and gains market share through an effective and efficient media plan. You will operate within an agile, high-growth environment, collaborating closely with our integrated marketing team and media buying agencies to develop best-in-class, innovative campaigns. This position is ideal for an ambitious, hands-on marketer who thrives on autonomy, data-driven risk-taking, and delivering high-visibility results.

We’re excited about you because you have…

• Deep Industry Expertise: A proven track record of managing substantial media budgets with a sophisticated understanding of the Australian (and ideally New Zealand) media landscape.
• Measurement and Reporting: Comfortable reporting to the wider business on media effectiveness, metrics and its contribution to the delivery of the customer order volume goals.
• Media Strategy & Execution: A clear, defensible point of view on what defines excellence in media buying across channels like Out-of-Home (OOH), digital, screens, audio, amongst others 
• Proven Autonomy: Experience operating as an individual contributor or within small, high-performing teams, where you have held accountability for the end-to-end media lifecycle.
• Agency Management: Extensive experience partnering with media buying agencies to produce best-in-class work under tight timelines.
• Strategic Agility: A demonstrated ability to cut through complex global frameworks to implement local-first strategies that align with business objectives. Experience in building forecasts and business cases using data and insights
• Innovative Mindset: A track record of "test-and-learn" initiatives, successfully identifying and leveraging new or innovative media opportunities to drive growth.
• Cross-Functional Fluency: Exceptional communication skills, with the ability to influence stakeholders at all levels and collaborate seamlessly across integrated marketing teams.

You’re excited about this opportunity because you will have…

• Ownership & Impact: The authority to serve as the key decision-maker for our ANZ brand media strategy, with the budget and freedom to take calculated risks that define our market presence.
• High-Growth Ambition: A direct role in scaling a challenger brand during a transformative time for our marketing team, with clear responsibility and support from leadership.
• Strategic Visibility: The opportunity to build a reputation in the industry by leading campaigns that are recognised for their impact and creative excellence.
• Career Acceleration: A role within a global technology company that values career growth, internal mobility, and a culture of ownership.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Ad sales team is responsible for the advertising vision, development and growth of our largest advertising partnerships. This is a newly created team, seeking founding members to build an industry-leading ads and promotions business across DoorDash’s core categories, starting with CPG brands. The growing DoorDash ads business will quickly become the single best place for merchants and brands to market to local customers, in an ecosystem that benefits all parties.

About the Role

As a Partnerships Manager, you will build partnerships that create tangible value for both DoorDash and advertisers. In this role, you will manage the ads strategy across a focused portfolio of accounts, and drive adoption of our growing ads and promotions offering. You will also work cross-functionally with account management, marketing, analytics, and product to innovate on our future approach and solutions. 

This is a Hybrid role with 3 days per week in Office (Melbourne/ Sydney) and 2 days remote. 

You’re excited about this opportunity because you will…

• Own end-to-end marketing and commercial relationships across a portfolio of CPG advertisers, leading strategic conversations from pitch through execution, optimization, and post-campaign reporting.
• Define and execute growth strategies for DoorDash’s largest CPG partners, driving product and feature adoption to increase advertiser value and deliver sustainable revenue growth.
• Build and manage a robust sales pipeline, creating annual and quarterly plans to consistently achieve ambitious revenue and adoption goals.
• Act as the voice of the advertiser, representing partner needs to influence the Ads & Promos product roadmap, go-to-market strategy, and scalable sales processes.
• Collaborate cross-functionally to align companywide resources, co-develop pitch materials and long-term business plans, and support partners’ multi-channel customer strategies.

We’re excited about you because…

• Have 8+ years of experience working in an Account Management role, Business Development and/or Partnerships role 
• You’re an expert in using data and insights to inform recommendations, rooted in advertiser objectives and business priorities
• You know the basics of digital ads measurement - from attribution to funnel metrics
• You have strong written/verbal communication and presentations skills, and experience operating across several levels of an organization
• You diligently manage a sales pipeline and can juggle both short- and mid-term impact
•  Impact-driven, curious, and strategic, with a natural desire to improve the business, dive into details to uncover insights, and identify win–win opportunities that drive partner and company growth.
• You have proficiency in analytics and visualization tools (e.g., Snowflake, Sigma, etc.)

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The International Analytics team is looking for a Data Scientist to guide measurement, strategy, and tactical decision-making using Advanced Analytics approaches, as we expand our logistics platform across the globe. Data Scientists at DoorDash work to uncover insights and turn them into actionable recommendations, helping drive decisions for the entire organisation. Analytics is very integral to all operational areas at DoorDash!

About the Role

Data Science at DoorDash involves diving deeper into our data to solve crucial business problems, ideate & run experiments to solve for insights gleaned from this deep dive and work with a cross-functional team to drive real-world operational change. It is NOT just about building Machine Learning models and putting them into production. This is a rare operational and actionable data-driven experience. 

We solve many exciting challenges from all three sides of our marketplace including customer acquisition and growth, fraud and support, marketing, balancing supply and demand, marketplace efficiency, and more. If you enjoy finding patterns amidst chaos and turning them into explainable, actionable insights, are excited to build a market from 0 to 1, and have experience using analytics to affect revenue, growth, operations or beyond, we're looking for someone like you!

You're excited about this opportunity because you will…

• Be a first-class thought partner to our product, business, finance and executive teams and help them make decisions on what’s next for DoorDash
• Use quantitative analysis and the presentation of data to see beyond the numbers and understand what drives our business
• Build full-cycle analytics experiments, reports, and dashboards using SQL, Python, R, or other scripting and statistical tools
• Identify and measure levers to help move essential metrics and make recommendations
• Produce recommendations and use statistical techniques and hypothesis testing and other experimentation techniques to validate your findings
• Provide insights to enable our cross-functional team to understand marketplace dynamics, user behaviours, and long-term trends
• Possess excellent stakeholder management skills, know how to effectively collaborate well with strategy, operations, product, finance and engineering while prioritizing competing needs

We're excited about you because you have…

• 2+ years of experience in data analytics, consulting, or related quantitative role
• The insight to take ambiguous problems and solve them in a structured, hypothesis-driven, data-supported way
• Experience leading /owning strategic projects to completion with multiple cross-functional teams
• Experience working with experimentation techniques (A/B testing, Causal Inference) and interpreting hypothesis testing
• Proficiency in at least one programming language, preferably Python or R
• Very experienced with SQL queries, Basic ETL, Regression techniques 
• Proficiency in one or more analytics & visualisation tools

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

Our Advertising & Promotions team operates at the intersection of e-commerce and advertising, surfacing and monetising relevant content that benefits our core audiences. We provide digital solutions that help advertisers effectively reach DoorDash audiences.

This role is responsible for driving the operations and performance of some of our newest and fastest-growing Ads & Promos offerings across Australia and New Zealand. It sits within the Global Ads & Promos team, which owns operations and performance globally, with a specific focus on the ANZ markets.

About the Role

• Own the performance of our Enterprise Ads business in Australia and New Zealand – define the strategy, execute the strategy, problem-solve, and track against revenue goals.
• Partner with Sales and Account Management teams to build goals, understand areas and opportunities for improvement, own end-to-end development and execution of improved processes, and build a path to revenue attainment.
• Drive cross-functional alignment with other market stakeholders across shared app surfaces and competing goals.
• Work cross-functionally with Product, Engineering, Data Science and other tech teams to release new features & products, monitor product adoption, and unblock obstacles and technical challenges.
• Devise the appropriate go-to-market playbooks. Enable teams through market-relevant training, product releases, sales collateral, reporting, and benchmarking.

You’re excited about this opportunity because you will…

• Own: You are not afraid to single-handedly own a revenue target, and build plans to hit business goals.
• Strategise: Define how we win, build data-driven market plans across categories and geographies, set clear targets, and align roadmaps and resourcing to drive measurable selection growth.
• Build: You like going from 0-1, and 1-10. You want to get in early, identify trends, and leverage insights to scale.
• Operate: You want to roll up your sleeves, get to the lowest level of detail, and scale.
• Collaborate: You value cross-functional partnerships, and will thrive at working across Operations, Product, Sales, Engineering, and more to deliver results.
• Enable: You love equipping other teams with what they need to be successful. You are able to take feedback and put it into action.

We’re excited about you because…

• You have ~6-8 years of experience in a role in strategy & operations, business planning, consulting, program management, or product marketing (advertising experience a plus). 
• You're entrepreneurial. You have experience standing up new initiatives, pressure-testing them in the market, and translating early traction into scalable playbooks or systems. You have a bias for action and are able to build things from the ground up.
• You’re a data-driven problem solver who is fluent in Excel/Google Sheets (SQL experience is a plus).
• You have a proven track record of leading projects, working cross-functionally, and delivering on goals in a complex, fast-moving environment. As such you thrive while wearing multiple hats and working across people, projects and workstreams.
• You’re eager to dive into difficult problems without a playbook, diagnose root causes, and devise an action plan.

About the Team

The Strategy & Operations, Consumer team are responsible for accelerating sustainable expansion across the Marketplace - unlocking new value for customers, merchants, and the platform. We operate at the intersection of strategy, execution, and experimentation. Our remit spans city-level performance, merchant-led growth opportunities, and scalable product initiatives that drive demand, frequency, and long-term marketplace strength.

About the Role

We are hiring a Manager, Strategy & Operations, Consumer to drive growth initiatives across the Marketplace.

You will identify winning strategies, design bold experiments to validate new ideas, and make investment decisions that strengthen our competitive position - both locally and at scale.

This is a highly cross-functional leadership role, partnering with Marketing, Operations, Sales, Product, Analytics, and Finance to uncover and execute the growth formula that resonates with customers and merchants.

You will operate as a growth owner - comfortable shaping strategy at a high level while diving deep into data and execution mechanics. You thrive in ambiguity and can set ambitious goals that people thought are unachievable.

This will be a hybrid role with 3 days a week in Office (Melbourne / Sydney) and 2 days remote.

You’re excited about this opportunity because you will…

• Define and execute growth strategies to win in priority customer segments or markets, identifying structural opportunities across merchant offerings, selection expansion, and customer experience
• Translate data, first-principles thinking, and marketplace insights into clear, high-impact growth roadmaps and prioritised initiatives
• Deep dive into data to uncover actionable insights, assess strategic and financial impact, and partner with Analytics and Finance to evaluate ROI and optimise investments
• Design, launch, and scale experiments across pricing, merchandising, and merchant/customer value propositions - rapidly testing, learning, and iterating
• Lead cross-functional collaboration across Marketing, Operations, Sales, Product, and Finance, influencing stakeholders and representing the voice of the customer and local market

We’re excited about you because you have…

• 8+ years of experience in strategy, operations, consulting, growth, product, marketplace, or general management roles
• Proven track record of owning and scaling growth initiatives in complex environments
• Strong marketplace intuition, ideally within multi-sided or regulated environments
• Deep comfort operating at the lowest level of detail - advanced analytics, experimentation, dashboards
• Proficiency with modern AI and automation solutions, including ChatGPT Codex and Claude Code, to maximize professional efficacy
• Exceptional cross-functional leadership skills, with the ability to influence without authority
• Strong business judgment and capital allocation instincts
• Grit, resilience, and a bias to action in ambiguous, fast-moving environments

About the Team

New Verticals is a lean organisation at DoorDash, building the future of local commerce by bringing new ways to delight our customers to market - beyond restaurants. We are looking for top talent to play a pivotal role in growing our International New Verticals business! We are looking for someone who is excited about joining a fast-paced environment and driving our next wave of growth. 

About the Role

As an Senior Associate on the ANZ International New Verticals Strategy & Operations team, you will own growth for a portion of our New Verticals businesses in Australia. You will lead short term execution and long term strategy, grow our topline volume, ideate on our promotion strategy, and lead our go-to-market for new merchants, as well as so much more. You will work cross-functionally with marketing, account managers, analytics, and finance. This role is a mix of strategy & operations, cross-functional collaboration and individual execution. 

You will report into the Senior Manager, New Verticals - International Growth.

You’re excited about this opportunity because you will…

• Strategise. From first principles, you’ll develop and execute strategies as part of our strategy & operations approach to best serve customers and help merchant partners grow their businesses
• Analyse. You’ll analyze the customer and use that data to inform strategy. You’ll assess the operational and financial impacts of your decisions, and iterate based on data. 
• Experiment. You’ll validate potential new business strategies through rigorous testing you run.  You’ll ensure we can derive measurable and actionable insights from our key initiatives and share those learnings with the broader team. 
• Build. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details. 

We’re excited about you because…

• You have 3+ years experience in strategy consulting, strategy and operations, retail, or fast-moving technology companies
• You are a self-starter – You have a bias for action and thrive in a fast-paced, evolving environment.
• You are a problem solver – You have a talent for synthesising complex problems, can translate high-level goals into actionable plans, and enjoy implementing a process.
• Proven analytical skills – You have a working knowledge of SQL, are proficient at quickly understanding a problem and developing action oriented hypotheses, and conduct deep-dive analyses into specific issues to bottom out root cause analysis
• You work to get 1% better every day – You're always looking for opportunities to better your work product and own the outcome, both the good and the bad

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About The Team

Strategy & Operations is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. DoorDash embraces and invests in this function because of our belief in an ownership mentality — our employees can develop the strategy and execute it. 

DoorDash is looking for a hands-on builder and leader to play a pivotal role in building differentiated experiences for all sides of the DoorDash Marketplace: customer, dasher and merchant, as part of the Strategy & Operations team.

About The Role

As a Senior Associate on DoorDash's Merchant Strategy & Operations team, you will sit within the GTM pod and drive impact by growing our merchant selection through non-sales acquisition channels. You will own the strategy and execution for scalable, product-led and marketing-driven pathways that bring new merchants onto DoorDash — including self-serve sign-up flows, inbound funnels, referral programs, partnerships, and lifecycle campaigns. You will solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration.

In this role, you will identify where selection gaps exist, develop hypotheses for how to close them without relying on outbound sales, and build repeatable, data-driven motions that convert prospective merchants at scale. You'll get to the lowest level of detail by analyzing funnel performance, market and competitive data, and merchant behavior to continuously improve conversion and onboarding outcomes. You'll partner closely with Product, B2B Marketing, Analytics, Sales, and Operations teams to bring your ideas to life, and you'll test and refine your approaches in-market to develop best-in-world solutions.

You're excited about this opportunity because you will…

• Own the end-to-end strategy for acquiring new merchants through non-sales channels — from identifying selection gaps and sizing opportunities, to designing and optimizing scalable acquisition motions
• Use data-driven decision-making to run and scale experiments on self-serve sign-up flows, inbound conversion funnels, referral and partnership programs, and targeted lifecycle campaigns
• Identify and prioritize the highest-impact market opportunities by analyzing competitive landscape, consumer demand signals, and selection gaps
• Build and optimize the non-sales acquisition funnel — measuring and improving every step from awareness through signed agreement to first successful delivery
• Bring your ideas to life with a broad team including Product, Analytics, B2B Marketing, Operations, Sales, and Support
• Operate at the lowest level of detail to understand what drives a merchant's decision to join DoorDash organically and translate those insights into scalable programs
• Create step-change improvement in acquisition velocity and cost-efficiency by developing repeatable, product-led growth motions

We're excited about you because…

• You have 3+ years experience - in operations / project management / strategy consulting / product / technology / 
• You are able to lead cross-functionally - you will build and lead cross-functional processes across the business’ strategic areas to improve homepage customer experience 
• Proven analytical skills - you have a working knowledge of SQL, are proficient at quickly understanding a problem and developing action oriented hypotheses, can build financial models and dashboards to track key metrics, and conduct deep-dive analyses into specific issues to drive continuous improvement
• You are a self starter who is biased towards action and excels in a fast-paced environment and evolving business.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About The Team

Strategy & Operations is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. DoorDash embraces and invests in this function because of our belief in an ownership mentality — our employees can develop the strategy and execute it. 

DoorDash is looking for a hands-on builder and leader to play a pivotal role in building differentiated experiences for all sides of the DoorDash Marketplace: customer, dasher and merchant, as part of the Strategy & Operations team.

About The Role

The Strategy & Operations Senior Associate role is for self-motivated, ownership-minded individuals who thrive on solving complex problems using both data and empathy, collaborate across the organisation, and execute to bring strategies to life. 

You will report to the Strategy & Operations Manager, within one our Strategy & Operations teams, which include Merchant, Dasher and Consumer. This is a hybrid role with 3 days spent in-office (Sydney / Melbourne).

You're excited about this opportunity because you will…

• Curious Mind - You have a curious mind for seeking out problems and thrive on solving complex problems.  You love to learn how things work and how to make them work more efficiently.  In this role you will unpack ambiguous problems and discover new ways to improve the DoorDash business.
• Own & build - You will be responsible for a key component of the customer experience, whether that experience is for customers that order on DoorDash, Dashers who earn and deliver or Merchants who sell through DoorDash. You will own an integral part of the experience for that customer type.  One example in the customer team could include being  responsible for developing and executing the overall operational strategy for DoorDash homepage, where you will focus on increasing customer conversion through improving in-app merchandising and customer experience
• Experiment - Use a data-driven approach and deep market knowledge to identify improvement opportunities, run tests and make our business 1% better everyday
• Influence – Work cross-functionally with our Australia and International teams, such as Strategy & Operations, Marketing, Sales, Product, and Engineering
• Grow professionally - there is room for professional development and to own additional scope and special projects related to consumer and marketplace side of the business  

We're excited about you because…

• You have 4+ years experience - in operations / project management / strategy consulting / product / technology / 
• You are able to lead cross-functionally - you will build and lead cross-functional processes across the business’ strategic areas to improve homepage customer experience  
• Proven analytical skills - you have a working knowledge of SQL, are proficient at quickly understanding a problem and developing action oriented hypotheses, can build financial models and dashboards to track key metrics, and conduct deep-dive analyses into specific issues to drive continuous improvement 
• You are a self starter who is biased towards action and excels in a fast-paced environment and evolving business

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

This team is responsible for accelerating sustainable expansion across the Restaurant Marketplace - unlocking new value for customers, merchants, and the platform. We operate at the intersection of strategy, execution, and experimentation. Our remit spans city-level performance, merchant-led growth opportunities, and scalable initiatives that drive demand, frequency, and long-term marketplace strength.

Within Growth, the Local Markets team focuses on winning city by city - ensuring that our strategies resonate deeply with local communities and outperform competitors on the ground. Together, we combine granular local insight with scalable growth thinking.

About the Role

We are hiring a Senior Manager, Growth & Market Performance to drive growth initiatives across the Restaurant Marketplace and to lead our Local Markets team across Australia and New Zealand.

This role has two core pillars; Marketplace Growth Acceleration - Identifying and executing new growth opportunities across merchants and customer value propositions to unlock incremental scale. Local Market Strategy & Execution - Defining and winning city-level strategies by operating at the lowest level of detail.

You will identify winning strategies, design bold experiments to validate new ideas, and make investment decisions that strengthen our competitive position—both locally and at scale.

This is a highly cross-functional leadership role, partnering with Marketing, Operations, Sales, Product, Analytics, and Finance to uncover and execute the growth formula that resonates with customers and merchants.

You will operate as a growth owner - comfortable shaping strategy at a high level while diving deep into data and execution mechanics. You thrive in ambiguity and can set ambitious goals that people thought are unachievable.

This will be a hybrid role with 3 days a week in Office (Melbourne / Sydney) and 2 days remote.

You’re excited about this opportunity because you will…

• Define and execute city-level growth strategies to win in priority markets, identifying structural opportunities across merchant offerings, selection expansion, and customer experience
• Translate data, first-principles thinking, and marketplace insights into clear, high-impact growth roadmaps and prioritised initiatives
• Deep dive into data to uncover actionable insights, assess strategic and financial impact, and partner with Analytics and Finance to evaluate ROI and optimise investments
• Design, launch, and scale experiments across pricing, merchandising, and merchant/customer value propositions—rapidly testing, learning, and iterating
• Lead cross-functional collaboration across Marketing, Operations, Sales, Product, and Finance, influencing stakeholders and representing the voice of the customer and local market

We’re excited about you because you have…

• 10+ years of experience in strategy, operations, consulting, growth, product, marketplace, or general management roles
• Proven track record of owning and scaling growth initiatives in complex environments
• Strong marketplace intuition, ideally within multi-sided or regulated environments
• Deep comfort operating at the lowest level of detail - advanced analytics, experimentation, dashboards
• Exceptional cross-functional leadership skills, with the ability to influence without authority
• Strong business judgment and capital allocation instincts
• Grit, resilience, and a bias to action in ambiguous, fast-moving environments

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

SevenRooms, powered by DoorDash, is a hospitality technology platform that helps restaurants drive revenue and profitability by leveraging data to build direct guest relationships, deliver exceptional experiences, and increase repeat business.

The Sales Enablement team, within the In-Store Strategy & Operations organization, drives productivity across sales and go-to-market teams by aligning to key business priorities and delivering end-to-end enablement across process, product, skills, GTM strategy, and tooling. In close partnership with Sales, Customer Success, Product, Marketing, and Operations, the team builds and executes programs that improve performance and support overall business growth.

About the Role

This role sits within the Sales Enablement team in the In-Store Strategy & Operations organization. As a Specialist, you will support regional field enablement efforts for our In-Store line of business, delivering training that drives performance and consistency across the customer journey.

Embedded in your region, you will act as a bridge between central strategy and frontline teams, partnering closely with senior enablement managers and Pre/Post Sales leaders. You will deliver training across product, positioning, and processes, while creating feedback loops to continuously improve programs. This role is hands-on, covering new hire onboarding, product education, call reviews, and workshops to drive best practice adoption. Your focus will be on improving ramp time, win rates, retention, and expansion performance across the region.

You will report into a Senior Sales Enablement Manager. This role is 100% remote; however, we have offices in Sydney and Melbourne, which we encourage employees to take advantage of.

You’re excited about this opportunity because you will…

• You enjoy supporting sales and post-sales teams by improving the way they work — helping them operate more efficiently, confidently, and consistently.
• You are energized by enabling In-Store sellers and Customer Success teams with the right messaging, training, and best practices to drive stronger performance.
• You’re passionate about training and can deliver engaging live instruction with confidence and clarity to maximize impact.
• You take pride in reinforcing high standards of execution, and are excited to gather feedback from frontline teams, identify friction points, and turn insights into action.
• You want to contribute to a culture of performance excellence by ensuring the In-Store team is aligned, prepared, and equipped to win.
• You enjoy supporting continuous learning and skill development that improves ramp speed, win rates, and long-term revenue growth.

We’re excited about you because…

• 1–3+ years of experience in enablement, sales, customer success, or a related go-to-market support function.
• Experience working with sales systems such as Salesforce, Gainsight, Gong, Outreach, or related tools preferred.
• Ability to translate playbooks and processes, into engaging and impactful learning experiences.
• Experience supporting sales or post-sales teams, ideally in a fast-paced environment.
• Strong project coordination skills with the ability to work independently and handle multiple workstreams simultaneously.
• Excellent written and verbal presentation skills, especially in explaining systems, processes, or technical concepts.
• Comfort working cross-functionally with Sales, Product, Sales Ops, and RevOps teams.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Job Description

As the Product Strategy Manager – ANZ, you will help turn the product strategy into execution across Australia and New Zealand. You will focus on the physical product and commercial strategy—including menu, recipes, concepts, and themes—rather than software or app management. This role is vital because the weekly menu is our core product, directly impacting customer satisfaction and growth.

This role is based in Chippendale (Sydney) and reports to the Associate Director of Product Strategy.

You will…

• Analyse recipe and SKU-level performance to translate data into clear recommendations and portfolio insights.
• Maintain and deliver the merchandising calendar, covering seasonal themes, cultural moments, and cuisine spotlights.
• Support the rollout of new concepts, portfolio changes (such as Classic, Healthy, or Family), and innovation ideas.
• Collaborate with Menu Planning and Culinary teams to ensure weekly menus accurately reflect planned themes and concepts.
• Partner cross-functionally with Marketing, Procurement, and Operations to communicate timelines and keep projects on track.
• Prepare structured slides, reporting packs, and documentation for senior stakeholder meetings and business reviews.
• Own and maintain dashboards and trackers to ensure product data is accurate and up to date.
• Proactively identify opportunities to improve processes and templates to speed up decision-making.

You have…

• 3–5 years’ experience in category management, merchandising, FMCG, strategy consulting, or retail operations.
• Strong analytical skills with confidence working in Excel or Google Sheets and a high eye for detail.
• Excellent presentation skills and the ability to turn complex analysis into simple, clear summaries or slides.
• Proven ability to manage multiple tasks and stakeholders while meeting deadlines with high execution quality.
• A proactive, hands-on mindset and a genuine interest in food and customer behavior.

What you’ll get in return… 

• The chance to have a significant impact in a leading global food technology company
• Flexible working arrangements 
• Egoless environment, constant learning with room for personal growth
• Free access to Headspace
• Internal learning & development 
• A diverse and vibrant international environment, with offices in 18 countries
• Company discount - 70% off HelloFresh & 40% off Youfoodz

Start Date: Immediately available - Can wait a notice period

Duration: 9 Month Fixed Term Contract

Location: Chippendale Head Office - hybrid working environment 

Salary: Competitive salary & employee benefits

#LI-Hybrid

Job Description

As our Brand Manager, you will be the driving force behind bringing the HelloFresh brand strategy to life in fresh and creative ways across New Zealand. Reporting to the Associate Director Brand for Meal Kits ANZ, you’ll join a team of passionate marketers dedicated to changing the way people eat forever.

This is a hands-on, strategic role based in our Chippendale, Sydney HQ, that requires frequent travel across the ditch to work closely with our NZ-based team and local agency partners. If you’re an ambitious marketer who loves food and thrives in a fast-paced, global environment, we want to hear from you.

You will...

• Own the strategic development and hands-on execution of the HelloFresh NZ brand plans.
• Deliver a world-class, integrated brand marketing calendar, collaborating with creative, product, and growth teams locally and globally.
• Become the authority on the New Zealand consumer and media landscape, identifying the local nuances that make the market unique.
• Build and nurture high-performing relationships with external creative, PR, and media agencies to deliver insight-led campaigns.
• Plan and manage the yearly NZ brand budget, ensuring all activity is delivered on time and provides a strong return on investment.
• Work with Global Consumer Insights and data partners to evaluate campaign performance and report findings to C-level stakeholders.
• Partner with CRM, Performance, and SEO teams to ensure brand consistency across every customer touchpoint.

You have...

• A solid track record in brand marketing (ideally digital-first) and a deep understanding of tailoring communications across channels.
• Proven experience delivering end-to-end Above The Line (ATL) activity, from media strategy to creative execution.
• Experience briefing and managing creative and PR agencies to deliver high-quality, localized work.
• The ability to use data and consumer insights to inform planning, test hypotheses, and evaluate results.

You are...

• Exceptional at influencing stakeholders across a complex global organisation.
• A natural talent for writing simple, sharp briefs that inspire creatives to do their best work.
• A master of project management who can juggle multiple priorities and WIPs without breaking a sweat.
• An accountable, solution-oriented team player who thrives when working autonomously.

What you’ll get in return… 

• The chance to have a significant impact in a leading global food technology company
• Flexible working arrangements 
• Egoless environment, constant learning with room for personal growth
• Free access to Headspace
• HelloFresh Academies - internal learning & development 
• A diverse and vibrant international environment, with offices in 18 countries
• Company discount - 70% off HelloFresh & 40% off Youfoodz

Start Date: Immediately available - Can wait a notice period

Duration: Permanent full time role

Location: Chippendale Head Office

Salary: Competitive salary & employee benefits

#LI-Hybrid

Responsibilities

We are looking for a strategic, data-driven Senior Manager of Digital Marketing & ABM to own and scale our digital presence and account-based programs across ANZ region. This is a high-impact, highly visible role that sits at the intersection of demand generation, brand experience, and revenue acceleration.

You will architect and execute multi-channel digital campaigns, develop personalised Account-Based Marketing (ABM) and Account-Based Experience (ABX) programs for our most strategic accounts, and partner closely with Sales, SDRs, and Customer Success to drive pipeline, accelerate deals, and expand existing accounts.

In this role, you will also be responsible to:

• Digital Marketing & Campaign Management

  • Own end-to-end planning, execution, and optimisation of integrated digital marketing campaigns across paid search, paid social (LinkedIn, Meta), display, email, SEO, GEO and content syndication.

  • Develop compelling, audience-centric messaging and creative content that resonate across different buyer personas, industries, and funnel stages.

  • Manage campaign budgets with a rigorous focus on ROI; monitor, report, and continuously improve performance metrics (CPL, MQL, pipeline influenced, CAC).

  • Collaborate with design, and web teams to ensure landing pages, assets, and digital touchpoints are conversion-optimised and on-brand.

  • Drive localised campaign strategies for the Australian & NZ market, adapting global programmes for regional relevance and compliance.

• Account-Based Marketing (ABM) & Account-Based Experience (ABX)

  • Design and operationalise 1:1, 1:few, and 1:many ABM programmes targeting top-tier strategic, enterprise, and mid-market accounts in ANZ.

  • Partner with Sales and RevOps to develop and maintain the target account list; segment accounts by tier, industry, revenue potential, and buying stage.

  • Build personalised, multi-touch ABX journeys — orchestrating ads, content, events, direct mail, and executive engagement to create a cohesive, relevant account experience.

  • Leverage intent data, firmographic signals, and CRM insights (Salesforce) to trigger timely, contextual outreach and nurture sequences.

  • Develop and manage account-specific landing pages, microsites, and tailored content assets (case studies, business cases, ROI calculators) in partnership with content and design.

  • Measure ABM programme impact across pipeline sourced/influenced, deal velocity, win rate, and account engagement scores; present insights to senior stakeholders.

• Messaging & Content Strategy

  • Develop and refine value proposition messaging for key buyer personas, verticals, and use cases relevant to the Australian and APAC market.

  • Partner with Product Marketing to ensure field-facing messaging is differentiated, compelling, and aligned to competitive positioning.

  • Create and oversee ABM-specific content: executive briefs, account intelligence reports, custom decks, thought leadership pieces, and event-specific materials.

  • Maintain and evolve a messaging playbook that enables Sales and SDR teams to communicate value consistently and confidently.

• Cross-Functional Collaboration & Stakeholder Management

  • Act as the primary marketing partner to the ANZ Sales team; establish regular cadence meetings, pipeline reviews, and joint planning sessions.

  • Collaborate with global demand generation, field marketing, and digital teams to leverage shared programmes, tools, and budgets.

  • Work with Marketing Operations to ensure accurate attribution, lead routing, and full-funnel reporting in Salesforce and MAP (Marketo).

  • Support field events, executive briefings, and account dinners as part of a broader ABX strategy.

Requirements

Qualifications / Experience / Technical Skills

• 8+ years of B2B marketing experience, with at least 3 years in a dedicated ABM or demand generation role.

• Proven track record running ABM programmes at scale — ideally across 1:1, 1:few, and programmatic tiers — with measurable pipeline outcomes.

• Deep hands-on expertise across digital marketing channels: paid media (LinkedIn, Google Ads), email marketing, SEO, and marketing automation.

• Strong messaging and copywriting skills; ability to translate complex technical solutions into clear, compelling narratives for executive buyers.

• Experience working in enterprise B2B technology, SaaS, cloud, or professional services sectors.

• Proficiency with marketing technology stacks: CRM (Salesforce), MAP (Marketo or HubSpot), ABM platforms (6sense, Demandbase), and analytics tools (GA4, Tableau, or similar).

• Data-driven mindset with the ability to build dashboards, interpret performance data, and make evidence-based decisions.

• Outstanding stakeholder management and cross-functional collaboration skills, including the ability to influence Sales and C-suite partners.

Nice to Have

• Experience in the ANZ or APAC regional marketing context, with knowledge of the local media landscape and enterprise buying culture.

• Familiarity with intent data providers (Bombora, G2 Buyer Intent) and account intelligence tools (LinkedIn Sales Navigator, ZoomInfo).

• Experience with ABX orchestration platforms and personalisation tools (Mutiny, Uberflip, Pathfactory).

• Background in managing or mentoring junior marketers or agencies.

(REQ ID: 2754)

Social Manager

Overview of the Team
In today's entertainment economy, influence is currency, making social and content creators the new media powerhouses. At WPP Media, we have a dedicated Social, Content and Influencer Marketing capability, designed to help brands authentically connect with audiences through the voices they trust most. 
Our approach is rooted in creativity, data intelligence, and cultural fluency. We craft strategic partnerships that drive measurable impact, spark conversation, and build long-term brand equity.

Overview of the Role
The Social Manager is a pivotal role within the INFLUENCE team, acting as the bridge between high-level strategic vision and day-to-day execution excellence. You are an experienced social practitioner ready to take on greater account leadership, responsible for the seamless delivery of "Owned Social" services across a portfolio of world-class brands.
This role requires a blend of creative spark, operational rigor, and emerging leadership skills to help evolve our social offering.

Objectives

• People: Lead and develop Social Executives, fostering a high-performance, collaborative team culture.
• Client: Act as the primary day-to-day contact for senior clients, ensuring satisfaction through exceptional output and strategic alignment.
• Commercial: Support the Director in identifying upsell opportunities and maintaining high team resource efficiency.
• Product: Ensure "gold-standard" delivery of content calendars, reporting, and social-first production.
• Process: Optimize team workflows and templates to improve speed and quality of delivery.

Ideal Candidate Experience

Required:

• 4–6 years of experience in social media or social content production, preferably within an agency environment.
• Proven experience managing or mentoring junior team members.
• Strong track record of managing client relationships and presenting strategic recommendations.
• Expertise in social management and listening tools (e.g., Sprout, Sprinklr, Meltwater, Brandwatch).
• Deep understanding of platform-native features (TikTok, Instagram, Reels) and how to leverage them for brands.

Desirable:

• Experience in high-growth industries such as Retail, Entertainment, or Automotive.
• Hands-on experience with AI tools for content analysis or workflow enhancement.
• Experience with creator/influencer marketing platforms like CreatorIQ or Sprout Influencer (Tagger).

Apply now and send your CV via the link! 

#LI-PROMOTED

Influencer Executive

In today’s entertainment economy, influence is currency, making social and content creators the new media powerhouses. At WPP Media, we have a dedicated Social, Content and Influencer Marketing capability, designed to help brands authentically connect with audiences through the voices they trust most.
Our approach is rooted in creativity, data intelligence, and cultural fluency. We craft strategic partnerships that drive measurable impact, spark conversation, and build long-term brand equity.

Our capability offers clients:
•End-to-end social and creator campaign management from strategy to reporting
•Access to a diverse and vetted creator network
•Advanced data and performance analytics
•Global reach with local market expertise
Whether clients are launching a product, shifting perception, or scaling brand love, INFLUENCE® by WPP Media is built to deliver results—authentically, creatively, and at scale.
Welcome to the future of INFLUENCE®. Let’s create something extraordinary.

Overview of the role
We’re looking for an Influencer Executive at Wavemaker — perfect for someone with a strong foundation in influencer marketing who’s ready to step into a more client-facing role.
You will be on the ground support managing day-to-day communication with influencers and ensuring that we deliver best in class end to end campaign execution. You’ll work closely with your team to enhance brand presence through social media and influencer partnerships, contributing to the success and resonance of each campaign.
In this role, you’ll be responsible for campaign workflow and execution, product seeding execution, reporting / PCR and supporting your team’s efforts to meet campaign objectives and engage target audiences effectively.

Overview of Responsibilities:
•Campaign Strategy & Activation: Support the implementation of influencer strategies that align with brand objectives, contributing to increased engagement, awareness, and conversions.
•Influencer Management: Lead in identifying and coordinating with influencers and content creators to ensure authentic brand collaborations. Manage contract negotiations, content briefs, workflow management, and tracking campaign deliverables.
•Content Development: Collaborate with the team on content ideas and support the production of compelling content across social platforms, including Instagram, TikTok, and YouTube, ensuring alignment with brand identity and messaging.
•Product Seeding: implement product seeding strategies to support brand campaigns, new product launches, and ongoing brand initiatives.
•Performance Analysis & Reporting: Monitor and report on campaign performance using analytics tools, contributing insights to optimise future campaigns. You will help track KPIs like engagement, reach, and ROI and support the team in post-campaign reviews.
•Trend Monitoring: Stay informed on social media trends, platform updates, and emerging influencers to provide insights that help innovate our client’s social media approaches.

What you will need:
• You should have a passion for social media and influencer marketing, along with a basic knowledge of social platforms and the influencer landscape.
•You will communicate clearly and provide regular updates to your manager.
•When assisting on campaigns, you’ll be responsible for understanding all requirements, selecting relevant influencers, and providing accurate feedback to ensure content accuracy when it goes live.
•You will attend internal status calls for the campaigns you're working on, but external calls are optional and decided by your manager.
•You should be familiar with reporting templates and technology, and able to extract key learnings from campaign performance to suggest future actions.
•You'll build strong relationships with talent agents and influencers to streamline onboarding and enhance your negotiation skills.
•If needed, you’ll write detailed campaign updates to keep the team informed.
•Ability to thrive in a fast-paced, dynamic environment
•Know how to prioritise – You will be responsible for multiple campaigns, working with multiple contacts across multiple content deliverables - It's important that you manage your priorities and seek guidance from your manager as required.

Apply Now for INFLUENCE by WPP Media and join the future of influencer marketing. This is your chance to make a lasting impact in the world of influencer marketing, and social media—one campaign at a time.

#LI-PRMOTED

Job Duties and Responsibilities:

• Partner with the regional sales team to develop strategic and technical account and territory plans
• Support our customers along their sales journey by showing them the value of the Okta technology through live demonstrations and sales presentations.
• Developing confidence to communicate with stakeholders at all levels of the customer's organization, including CxO, security, developers, Product Managers and IT administrators.
• Serving as the key technical advisor for our customers, leading the technical solutioning phase for our customers, partnering with the sales team and our partners.  Acting as the Technical Advocate for our customers, with Internal Okta teams.
• Execute well-defined, outcome-focussed POCs
• Build and manage technical relationships with Okta Customers, Technology Partners and Delivery Partners.
• Participate in Okta Marketing led events, as a Speaker / Thought Leader and an attendee
• Enjoy travelling and meeting customers. Travel will be mainly domestic.  There may also be opportunities to travel to other Asia Pacific countries to support teammates; and within the US for training and conferences.  

Skills & experiences that will help in the role:

• Minimum of 1-2 years experience in a pre-sales consulting role, or customer facing consulting role.
• Strong communication skills, written and verbal, and an ability to quickly communicate complex ideas around a technical topic, using various means, including in front of a whiteboard.
• Communicate effectively with stakeholders at all levels of the customer's organisation, including CxO, security, developers, and IT administrators.
• Ability to be organised and analytical, and eliminate sales obstacles using creative and adaptive approaches
• A passion to be in the forefront of technology, learning a diverse set of technologies that Okta integrates with and helping solve real world Identity challenges
• Enjoy being in a fast paced environment, operating at the speed of cloud, to help customers accelerate their journey to the cloud, rapid adoption of technology and design their Zero Trust security strategy with Identity as the foundation.

You might also have (not mandatory):

• Experience with Identity & Access Management, Single Sign-on, Security and API-based solutions
• Experience with at least one standard network security protocol (eg. OAuth 2.0, OpenID Connect, SAML, LDAP)
• Proficient in either IT Security, Identity and Access Management or Developer domains
• Bachelor's degree in Engineering, Computer Science, MIS or a comparable field
• Hands-on experience in one or more of the following areas: web development (JavaScript, HTML, frontend frameworks), mobile development (iOS, Android), backend (Java, C#, Node.js, Python, PHP, Ruby) development, IP-based real-time communications
• Software developer experience

#LI-TH1

#LI-Hybrid

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