As we expand our product portfolio and global presence, our Engineering department is hiring a Site Reliability Engineer to support and expand our globally distributed team. Together with the rest of the team, we are responsible for the availability, performance, monitoring, and incident response of our cloud-based services.

You could be the next "Nozomier"! If this sounds like you, read on.

In this role you will:

• Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust
• Build and maintain our cloud-based infrastructure and related services
• Build solutions to enhance the availability, performance and stability of our services
• Promote and implement automated solutions across application deployment, maintenance, and operational activities
• Troubleshoot issues across the entire stack, from network and OS to applications
• Performance tuning and optimization of cloud services, including cost saving strategies
• Drive post-incident analysis according to our no-blame culture
• Participate in periodic on-call duties
• Ability to operate in settings with strong confidentiality and data privacy protocols

To be successful in this opportunity, you will have:

• Proven professional experience as SRE, DevOps, or Cloud engineer
• Strong hands-on experience with Kubernetes
• Hands-on experience with at least one cloud provider (preferably AWS)
• Good knowledge and understanding of at least one programming language (Ruby, Python, Go)
• Experience defining infrastructure as code using tools such as Terraform or CloudFormation
• Experience in the definition of CI/CD pipelines using technologies like Jenkins, GHA, or similar
• Demonstrable experience of using AI‑enabled tools as part of day‑to‑day work activities to improve efficiency, quality, or decision‑making.
• Ability to work effectively with AI‑assisted tools while applying sound professional judgement and accountability for outputs.

Who is Artefact?

Artefact is a next-generation strategy and data consulting firm dedicated to transforming organizations through data and AI. We combine the rigor of top-tier strategy consulting with deep expertise in data, digital, and analytics to help clients achieve tangible business impact.

With 1,800+ consultants, data scientists, and engineers across 23 countries, we work with global leaders such as Samsung, L’Oréal, Orange, and Sanofi. Our Romandie office (Geneva/Lausanne) is at the heart of Artefact’s growth, advising clients on their most pressing strategic challenges — from AI strategy and governance to digital transformation roadmaps and new business model design.

Main Responsibilities

As a Senior AI & Data Engineer, you will be the architect of the "AI Factory." Your role is less about training models from scratch and more about building the industrial-grade pipelines, infrastructure, and security frameworks required to run AI in a highly regulated environment.

• Production-Grade AI Infrastructure: Design and implement robust MLOps and LLMOps pipelines specifically for banking environments, focusing on data residency, air-gapping possibilities, and high availability.

• Data Engineering for AI: Build scalable ETL/ELT pipelines to feed RAG (Retrieval-Augmented Generation) systems, ensuring data lineage, quality, and strict access control (RBAC).

• DevOps & Automation: Own the CI/CD lifecycle for AI assets. Automate the deployment of model APIs, vector databases, and monitoring stacks using Infrastructure as Code (IaC).

• Hybrid Cloud & On-Prem: Navigate complex hybrid-cloud architectures (Azure/AWS/GCP vs. Private Cloud) common in Swiss banking.

• Technical Advisory: Act as a bridge between IT Infrastructure, Risk/Compliance, and Business units to translate AI potential into stable, governed reality.

Candidate Profile

Engineer first, consultant second — with a builder’s mindset and a track record of shipping.

• Experience: 4+ years in Data Engineering, DevOps, or Software Engineering, with at least 2 years focused on deploying Machine Learning or AI systems at scale.

• The "DevOps" Stack: Expert knowledge of Docker, Kubernetes (K8s), and CI/CD tools (GitHub Actions, GitLab CI, or Jenkins). Experience with Terraform or Pulumi is a strong plus.

• The "Data" Stack: Advanced SQL and Python. Deep experience with data orchestration (Airflow, Dagster), streaming (Kafka), and modern data warehouses (Snowflake, Databricks).

• AI/LLM Implementation: Hands-on experience with the "plumbing" of AI: Vector databases (Milvus, Qdrant, or pgvector), model serving (BentoML, vLLM), and RAG orchestration (LangChain/LlamaIndex).

• Banking Domain: Solid understanding of financial data structures and the regulatory landscape (Model Risk Management, Audit trails, Data anonymization).

• Languages: English is mandatory. German (B2 or higher) is a significant advantage for the Zurich market and stakeholder management.

• Education: Master’s degree in Computer Science, Software Engineering, or a related quantitative field.

Nice to have

• Experience with responsible AI/governance frameworks, security reviews, and cost optimization.

• Domain experience in finance.

• Contributions to open-source, publications, or conference talks.

Why Join Us

• Strategy with a Data Edge: Operate at the intersection of boardroom strategy and cutting-edge AI engineering.

• Zurich Office Impact: High visibility from day one; help shape our Swiss footprint and work directly with senior leadership.

• Learning & Growth: Advanced training across strategy, AI/ML/LLM, and cloud; international missions and communities of practice.

• Culture of Doers: Innovation, action, collaboration. We move fast, deliver impact, and support each other’s growth.

Location: Zurich

If you don’t meet 100% of the criteria, we still want to hear from you. Passion, curiosity, and impact orientation matter — tell us about yours.

Who is Artefact?

Artefact is a next-generation strategy and data consulting firm dedicated to transforming organizations through data and AI. We combine the rigor of top-tier strategy consulting with deep expertise in data, digital, and analytics to help clients achieve tangible business impact.

With 1,800+ consultants, data scientists, and engineers across 23 countries, we work with global leaders such as Samsung, L’Oréal, Orange, and Sanofi. Our Romandie office (Geneva/Lausanne) is at the heart of Artefact’s growth, advising clients on their most pressing strategic challenges — from AI strategy and governance to digital transformation roadmaps and new business model design.

Main Responsibilities

As a Senior AI & Data Engineer, you will be the architect of the "AI Factory." Your role is less about training models from scratch and more about building the industrial-grade pipelines, infrastructure, and security frameworks required to run AI in a highly regulated environment.

• Production-Grade AI Infrastructure: Design and implement robust MLOps and LLMOps pipelines specifically for banking environments, focusing on data residency, air-gapping possibilities, and high availability.

• Data Engineering for AI: Build scalable ETL/ELT pipelines to feed RAG (Retrieval-Augmented Generation) systems, ensuring data lineage, quality, and strict access control (RBAC).

• DevOps & Automation: Own the CI/CD lifecycle for AI assets. Automate the deployment of model APIs, vector databases, and monitoring stacks using Infrastructure as Code (IaC).

• Hybrid Cloud & On-Prem: Navigate complex hybrid-cloud architectures (Azure/AWS/GCP vs. Private Cloud) common in Swiss banking.

• Technical Advisory: Act as a bridge between IT Infrastructure, Risk/Compliance, and Business units to translate AI potential into stable, governed reality.

Candidate Profile

Engineer first, consultant second — with a builder’s mindset and a track record of shipping.

• Experience: 4+ years in Data Engineering, DevOps, or Software Engineering, with at least 2 years focused on deploying Machine Learning or AI systems at scale.

• The "DevOps" Stack: Expert knowledge of Docker, Kubernetes (K8s), and CI/CD tools (GitHub Actions, GitLab CI, or Jenkins). Experience with Terraform or Pulumi is a strong plus.

• The "Data" Stack: Advanced SQL and Python. Deep experience with data orchestration (Airflow, Dagster), streaming (Kafka), and modern data warehouses (Snowflake, Databricks).

• AI/LLM Implementation: Hands-on experience with the "plumbing" of AI: Vector databases (Milvus, Qdrant, or pgvector), model serving (BentoML, vLLM), and RAG orchestration (LangChain/LlamaIndex).

• Banking Domain: Solid understanding of financial data structures and the regulatory landscape (Model Risk Management, Audit trails, Data anonymization).

• Languages: English is mandatory. German (B2 or higher) is a significant advantage for the Zurich market and stakeholder management.

• Education: Master’s degree in Computer Science, Software Engineering, or a related quantitative field.

Nice to have

• Experience with responsible AI/governance frameworks, security reviews, and cost optimization.

• Domain experience in finance.

• Contributions to open-source, publications, or conference talks.

Why Join Us

• Strategy with a Data Edge: Operate at the intersection of boardroom strategy and cutting-edge AI engineering.

• Zurich Office Impact: High visibility from day one; help shape our Swiss footprint and work directly with senior leadership.

• Learning & Growth: Advanced training across strategy, AI/ML/LLM, and cloud; international missions and communities of practice.

• Culture of Doers: Innovation, action, collaboration. We move fast, deliver impact, and support each other’s growth.

Location: Zurich

If you don’t meet 100% of the criteria, we still want to hear from you. Passion, curiosity, and impact orientation matter — tell us about yours.

Who is Artefact?

Artefact is a next-generation strategy and data consulting firm dedicated to transforming organizations through data and AI. We combine the rigor of top-tier strategy consulting with deep expertise in data, digital, and analytics to help clients achieve tangible business impact.

With 1,800+ consultants, data scientists, and engineers across 23 countries, we work with global leaders such as Samsung, L’Oréal, Orange, and Sanofi. Our Romandie office (Geneva/Lausanne) is at the heart of Artefact’s growth, advising clients on their most pressing strategic challenges — from AI strategy and governance to digital transformation roadmaps and new business model design.

Main Responsibilities

As a Senior AI & Data Engineer, you will be the architect of the "AI Factory." Your role is less about training models from scratch and more about building the industrial-grade pipelines, infrastructure, and security frameworks required to run AI in a highly regulated environment.

• Production-Grade AI Infrastructure: Design and implement robust MLOps and LLMOps pipelines specifically for banking environments, focusing on data residency, air-gapping possibilities, and high availability.

• Data Engineering for AI: Build scalable ETL/ELT pipelines to feed RAG (Retrieval-Augmented Generation) systems, ensuring data lineage, quality, and strict access control (RBAC).

• DevOps & Automation: Own the CI/CD lifecycle for AI assets. Automate the deployment of model APIs, vector databases, and monitoring stacks using Infrastructure as Code (IaC).

• Hybrid Cloud & On-Prem: Navigate complex hybrid-cloud architectures (Azure/AWS/GCP vs. Private Cloud) common in Swiss banking.

• Technical Advisory: Act as a bridge between IT Infrastructure, Risk/Compliance, and Business units to translate AI potential into stable, governed reality.

Candidate Profile

Engineer first, consultant second — with a builder’s mindset and a track record of shipping.

• Experience: 4+ years in Data Engineering, DevOps, or Software Engineering, with at least 2 years focused on deploying Machine Learning or AI systems at scale.

• The "DevOps" Stack: Expert knowledge of Docker, Kubernetes (K8s), and CI/CD tools (GitHub Actions, GitLab CI, or Jenkins). Experience with Terraform or Pulumi is a strong plus.

• The "Data" Stack: Advanced SQL and Python. Deep experience with data orchestration (Airflow, Dagster), streaming (Kafka), and modern data warehouses (Snowflake, Databricks).

• AI/LLM Implementation: Hands-on experience with the "plumbing" of AI: Vector databases (Milvus, Qdrant, or pgvector), model serving (BentoML, vLLM), and RAG orchestration (LangChain/LlamaIndex).

• Banking Domain: Solid understanding of financial data structures and the regulatory landscape (Model Risk Management, Audit trails, Data anonymization).

• Languages: English is mandatory. German (B2 or higher) is a significant advantage for the Zurich market and stakeholder management.

• Education: Master’s degree in Computer Science, Software Engineering, or a related quantitative field.

Nice to have

• Experience with responsible AI/governance frameworks, security reviews, and cost optimization.

• Domain experience in finance.

• Contributions to open-source, publications, or conference talks.

Why Join Us

• Strategy with a Data Edge: Operate at the intersection of boardroom strategy and cutting-edge AI engineering.

• Zurich Office Impact: High visibility from day one; help shape our Swiss footprint and work directly with senior leadership.

• Learning & Growth: Advanced training across strategy, AI/ML/LLM, and cloud; international missions and communities of practice.

• Culture of Doers: Innovation, action, collaboration. We move fast, deliver impact, and support each other’s growth.

Location: Zurich

If you don’t meet 100% of the criteria, we still want to hear from you. Passion, curiosity, and impact orientation matter — tell us about yours.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.

What You’ll Do

• Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
• Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
• Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
• Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.

An Ideal Candidate Should Have

• BS/MS/PhD in Computer Science or a related field.
• 5+ years of industry experience in software development.
• Proficiency with bash/Python scripting in Linux environments
• Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
• Experience with web crawlers, large-scale data processing workflows is a plus
• Ability to handle multiple tasks and adapt to changing priorities.
• Strong communication skills, both written and verbal.

What we offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.

What You’ll Do

• Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
• Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
• Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
• Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.

An Ideal Candidate Should Have

• BS/MS/PhD in Computer Science or a related field.
• 5+ years of industry experience in software development.
• Proficiency with bash/Python scripting in Linux environments
• Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
• Experience with web crawlers, large-scale data processing workflows is a plus
• Ability to handle multiple tasks and adapt to changing priorities.
• Strong communication skills, both written and verbal.

What we offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

What Is The Role:

As part of the Platform Engineering department, the Traffic team is crafting, building, and improving the multi-cloud platform at scale for Elastic Cloud Hosted and Serverless. We grow and mature our distributed network services and solutions for multiple cloud service provider platforms. We are built on Kubernetes, Go/Scala, and custom orchestration architectures. In your daily life with us, you will participate in coding, innovating technical designs, crafting solutions, improving resilience, and prioritizing security, bug fixes, and features. For example, Debugging Azure Networking for Elastic Cloud Serverless is part of our efforts, and we want your experience to contribute to a truly exceptional customer experience!

What You Will Be Doing:

• Taking an engineering approach in leading technical initiatives for automating network engineering efforts to guarantee the reliability of the global Elastic infrastructure. .
• Growing our global Platform infrastructure to meet the increasing scaling demands by developing and maintaining software, codebases, tooling and automations.
• Collaborating in an environment with an inclusive approach, and focusing on operational perfection which uplifts others.
• Preventing repeated customer impact in response to major incidents and prioritised problem management. Our on call rotation is spread well, and we address complex customer concerns too.

What You Bring:

• 10+ years in Software Engineering with product success in delivering Cloud network solutions. You collaborate with engineers as an authority in identifying, implementing and delivering solutions. Experience in public cloud, Go and managed Kubernetes services is advantageous.
• Success and lessons of experiences from striving for 'progress not perfection' in the name of Platform reliability. We want to hear about your customer first approach in solving operational problems for both today and the future.
• Passion for developing solutions that involve inclusive communication methods to grow and strengthen partner and team relationships. Examples of working in distributed teams or working remotely is desirable.

Bonus Points:

You don't need to have all of these items, but these represent the types of work you will do as a Software Engineer at Elastic.

• You have designed and built a SaaS product in a public cloud ideally built using Infrastructure-as-Code tooling such as Crossplane or Terraform
• You have built Kubernetes-at-scale infrastructure, ideally across multiple cloud providers, and the vital automation to support it.
• You have written product features or functions in Golang or other programming languages.
• You have worked with containerized services (such as Docker.)
• You have proven results in leading and improving cross-team engineering initiatives.
• You have experience in system administration with professional skills in Linux on distributed systems at scale.
• You have diagnosed or designed, implemented and created solutions with the Elastic Stack.
• You are experienced in a self-organizing and sharing in a globally distributed team environment.
• You strengthen team members in bringing out the best of each other by uplifting others with coaching and mentoring.

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK

We are seeking a new Staff Software Engineer to join the Platform Engineering team of our Custody department. You'll play a key role in shaping our engineering practices, ensuring the reliability and performance of our platform across a multi-cloud environment, and empowering our engineering team to deliver innovative features with speed and efficiency. You will drive improvements in our automation, observability, and overall platform stability.

WHAT YOU'LL DO

• Design, build, and maintain scalable and resilient infrastructure across Cloud providers such as Azure, AWS, GCP and IBM Cloud.
• Automating work including infrastructure needs, testing, failover solutions, failure mitigation, and much more.
• Implement and manage monitoring, alerting, and logging systems to ensure system visibility.
• Develop and maintain our CI/CD pipelines using GitLab CI.
• Proactively identify and resolve potential performance bottlenecks and reliability issues.
• Participate in on-call rotations to address production incidents and provide support for service engineers with customer incidents.
• Collaborate closely with development teams to integrate and deploy services efficiently.
• Contribute to the development and maintenance of our internal platform tools and services.
• Lead the implementation of standard methodologies for DevOps and SRE within the engineering organization.
• Document processes and procedures.
• Automate any software maintenance processes which previously required a manual procedure.

WHAT YOU'LL BRING

• 10+ years’ experience with software engineering, platforming engineering or system operations on high available and high traffic environments
• Strong experience with Linux-based infrastructures, Linux/Unix administration
• Experience with databases such as PostgreSQL
• Experience administering Linux servers as well as docker based infrastructure (like Kubernetes, AKS, etc.) in a highly available environment
• Experience of scripting languages such as Go or Bash
• Experience with message broker/queue technologies like RabbitMQ, AMQP 1.0
• Experience with modern monitoring, logging and observability tools in complex distributed systems such as with Application Insights, Grafana, Elastic stack, Datadog, Prometheus, etc
• Practical experience with infrastructure-as-code (with tools like Terraform)
• Familiarity with GitOps deployment practices using ArgoCD or Flux
• Good understanding of cybersecurity fundamentals and best practices
• Troubleshooting skills with the ability to spot issues before they become problems
• Excellent problem-solving and communication skills
• Committed to processes, with excellent documentation skills and a strong ability to work well in a team!

Key Responsibilities

1. Infrastructure Management: Provision, maintain, and upgrade AWS and EKS infrastructure using tools like kubectl, Kustomize, and Helm.
2. Automation & IaC: Develop and document reusable Terraform and Terragrunt modules to automate deployments, backups, and routine maintenance.
3. CI/CD & GitOps: Build and refine CI/CD pipelines using GitHub Actions and GitOps workflows, specifically leveraging ArgoCD (including app-of-apps and ApplicationSets).
4. Monitoring & Reliability: Monitor performance and logs via DataDog and AWS CloudWatch, troubleshoot incidents, and take full ownership of the long-term reliability of the systems you build.
5. Data Platform Support: Support data engineers by operating and improving data platforms or data-adjacent infrastructure (e.g., Airflow/MWAA, SQLMesh) in production environments.
6. Streaming Systems: Support and maintain streaming or real-time data systems to ensure consistent data flow and system uptime.
7. Cost Optimization: Analyze cloud spend using AWS Cost Explorer and Infracost to identify waste and implement cost-saving measures.
8. Operational Support: Assist developers with daily operational needs and maintain security/RBAC and resource efficiency within Kubernetes environments.

As a DevOps Engineer, you are responsible for maintaining and optimizing our AWS and Kubernetes infrastructure to ensure high reliability, security, and scalability. You will focus on driving cost efficiency, accelerating deployment cycles for developers, and piloting emerging tools that deliver measurable value to the organization.

Technical Requirements

1. Kubernetes: Production-level experience with EKS, including Helm and Kustomize.
2. Infrastructure as Code: Proficiency in Terraform and Terragrunt.
3. Cloud & Data Systems: Hands-on experience with the AWS Ecosystem (EC2, ECR, RDS, MSK) and experience operating production data platforms or streaming systems.
4. GitOps: Proven experience with ArgoCD and GitHub Actions automation.
5. Tools: Familiarity with DataDog, MongoDB, and AI-assisted tools like Claude CLI or GitHub Copilot.

Attributes: An intrinsic desire to learn and fill in missing skills, with a proactive approach to conducting proof-of-concepts for new DevOps practices.

As a Staff Solutions Architect at Upbound, you own the technical success of our customers. You are the primary driver of customer outcomes, from initial implementation through production adoption, ensuring customers achieve real business value with Crossplane and the Upbound platform. This is a deeply technical, hands-on role embedded in the post-sales motion, working closely with customers to deliver working solutions, not just guidance.

In this role, you will Own: 

Customer Technical Outcomes

• Drive end-to-end technical success for a portfolio of enterprise customers, from post-sales handoff through production adoption.
• Own the implementation of known Upbound use cases — control plane architectures, Upbound/Crossplane configurations, GitOps integration, platform engineering patterns — and ensure customers reach their target state.
• Define and track technical milestones that map to customer business objectives and contract value.
• Act as the primary technical escalation point when customers face blockers, coordinating engineering and product resources to resolve them.

Implementation & Architecture

• Lead technical discovery to deeply understand customer environments, platform requirements, and target architecture.
• Design and deliver Crossplane-based control plane architectures tailored to customer infrastructure and organizational context.
• Build and maintain reference platforms and implementation accelerators that codify Upbound best practices and reduce time-to-value for common use cases.
• Contribute Statements of Work that accurately scope implementation engagements.
• Write code, fix bugs, and build scoped features within Upbound products, provider ecosystem, and Crossplane core where needed to unblock customers.

Technical Voice of the Customer

• Represent customer technical needs internally to influence product roadmap and prioritization.
• Partner with pre-sales SEs to ensure smooth, informed handoffs with full context on customer environment and expectations.
• Identify expansion opportunities as customer technical maturity grows and new Upbound capabilities become relevant.

You are a good fit if you have: 

• Hands-on Kubernetes expertise — operators, controllers, or add-ons; production deployment and management experience.
• Platform engineering or SRE background, with direct experience building or operating an Internal Developer Platform (IDP).
• Deep familiarity with cloud-native tooling: CNCF ecosystem, IaC (Terraform/Pulumi), GitOps (Flux/ArgoCD), CI/CD pipelines.
• Experience across at least two major cloud providers (AWS, GCP, Azure) at production scale.
• Strong programming skills; Go is strongly preferred.
• Proven track record of leading customers through complex technical implementations to successful, measurable outcomes.
• Excellent communication skills — comfortable presenting architecture and trade-offs to both engineering teams and executive stakeholders.
• Able to manage multiple customer engagements simultaneously in a fast-moving startup environment.

It is a plus if: 

• Crossplane power user — contributions to core or the provider ecosystem are very appreciated [for many reasons]
• Active Kubernetes community involvement: contributions, conference talks, technical writing, or open source maintainership.
• CKA or CKAD certification.
• Prior startup, familiarity with coding agents and distributed team experience.

 #LI-REMOTE