Policy Analyst Jobs in Switzerland.
All active Policy Analyst roles based in Switzerland.
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At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management.
We’re hiring a Client Support Analyst to join our growing global team. You’ll be the front line for clients using our treasury management platform—the person they rely on to solve problems, answer questions, and keep things moving.
You’ll work closely with teams across the business to deliver fast, thoughtful solutions and make sure clients feel supported every step of the way. Along the way, you’ll get hands-on exposure to how leading global organizations manage treasury and financial risk.
WHAT YOU’LL DO:
- Be the front line for our clients and a trusted partner across the business—you’re who people count on when things matter most
- Own issues end-to-end: troubleshoot, communicate clearly, and drive fast, high-quality resolutions that build trust and long-term relationships
- Manage and prioritize incoming requests to hit SLAs without sacrificing quality (and know when to flex when things get busy)
- Get hands-on with the systems behind the scenes—dig into payment formats, extracts, connectivity (inbound/outbound), and Alliance Lite 2 to diagnose and resolve issues
- Work cross-functionally with Customer Success, Account Managers, Solutions, and Engineering to solve complex problems and keep clients moving forward
- Escalate when needed with clear, well-documented context that helps Development move quickly
- Spot patterns in client issues and turn them into actionable insights to improve our product, processes, and overall client experience
- Continuously look for ways to make support faster, smarter, and more scalable as we grow
- Provide reliable coverage beyond standard business hours—including weekends and holidays when needed—to ensure clients are consistently supported and critical issues are addressed without delay
WHAT YOU'LL BRING:
- You’re curious and solutions-driven—you like figuring things out and moving fast in environments where priorities shift and no two days look the same
- You break down complex technical issues into clear, actionable steps and communicate them in a way that actually makes sense to clients and teammates
- You’re organized and can juggle multiple priorities without dropping the ball (or letting things stall)
- You build trust quickly and know how to balance strong client advocacy with good judgment
- You sweat the details, take ownership, and care about getting things right
- You’ve worked in B2B technical support, ideally in a SaaS environment, and are comfortable navigating APIs, bank connectivity, and payment formats is a bonus
- You’re a strong troubleshooter who can read logs, dig into issues, and work through complex systems without getting lost
- You have working knowledge of SQL and reporting tools; experience with RSA, Symantec, or similar tools is a nice to have
- Familiarity with treasury, banking, or accounting concepts is a big plus
- You’re comfortable operating in ambiguity, especially when documentation is limited, and you don’t wait around to be told what to do
- You’re proactive, always learning, and constantly looking for ways to improve how things work
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Ready to apply?
Apply to Ripple
IMC is a leading global trading firm operating at the intersection of technology, trading, and market structure. We believe compliance is most effective when embedded in the business providing insight, constructive challenge, and practical solutions. Our crypto business, headquartered in Zug, is a growing and strategically important part of IMC's global footprint, and we are building a world-class compliance function to support its continued expansion.
We are looking for a motivated and detail-oriented Crypto Compliance Officer to join IMC's newly established Crypto Compliance team in Zug. Reporting directly to the Senior Crypto Compliance Officer, you will be responsible for the day-to-day implementation of IMC's compliance program — translating policies into operational controls, running transaction monitoring and trade surveillance processes, and ensuring the business meets its regulatory obligations on an ongoing basis.
This is an exciting opportunity to get in early on building something from the ground up. You will work closely with the Senior Crypto Compliance Officer, as well as colleagues in the Amsterdam AML team, European Compliance leads, and counterparts in the US and APAC. We are looking for someone who is eager to learn, willing to roll up their sleeves, and genuinely excited about the compliance challenges that come with operating in the digital asset space.
Your Core Responsibilities
Transaction monitoring & trade surveillance
- Manage and oversee day-to-day transaction monitoring across IMC's crypto asset activities, identifying, investigating, and escalating unusual patterns or potential AML concerns in line with the Compliance framework
- Manage the trade surveillance alert workflow — reviewing, investigating, and resolving alerts in line with established procedures and escalating material issues to the European Monitoring and Surveillance Compliance Officer
- Perform blockchain analytics to assess counterparty risk and support investigations into flagged transactions
- Prepare and file Suspicious Activity Reports (SARs) and Suspicious Transaction Reports (STRs) in accordance with CIMA obligations
Policy implementation & controls
- Implement and operationalize compliance policies and procedures across the business, ensuring staff understand and follow requirements
- Maintain compliance registers, logs, and documentation required for regulatory, audit, and reporting purposes
- Develop and roll out training for the Crypto teams across various Compliance topics
Regulatory & business support
- Handle day-to-day compliance queries from the trading and operations teams, providing practical and timely guidance
- Assist the Senior Crypto Compliance Officer in managing relationships with exchanges and responding to regulatory enquiries
- Support the preparation of regulatory filings and assist in managing the audit remediation plan
- Track relevant regulatory developments in the EU and US crypto landscape and flag material changes for policy review
Cross-regional collaboration
- Liaise with the Zug AML team based in Amsterdam on AML-related matters, ensuring consistency of approach across European business
- Collaborate with Compliance counterparts across European offices, as well as colleagues in the US and APAC, to support the global compliance program
- Contribute to compliance training sessions and help build a strong compliance culture across the business
Key deliverables
- Effective day-to-day operation of transaction monitoring and trade surveillance processes
- Robust implementation of Compliance policies and controls across the crypto business
- Support the Head of Compliance in delivering a fully operational compliance framework in Zug
Your Skills and Experience
- 2–4 years of Compliance experience in a regulated financial services environment, ideally with exposure to digital assets, crypto, or fintech
- Practical experience in AML transaction monitoring, trade surveillance, or compliance controls in a financial institution
- Familiarity with blockchain analytics tools (e.g. Chainalysis, Elliptic)
- Experience working in or alongside an international team across multiple jurisdictions
- A collaborative and proactive mindset — you work well with others and take ownership of your responsibilities
- Strong attention to detail and analytical capability
- Clear and concise written and verbal communication skills in English
- Willingness to learn quickly, adapt to a fast-moving environment, and contribute to building something new
- Ability to manage competing priorities and meet deadlines with a structured, hands-on approach
- High sense of integrity and accountability
What we offer
- An early-career opportunity to help build a compliance function from the ground up in the fast-moving crypto space
- Direct mentorship and development from experienced senior compliance professionals
- Exposure to global business with colleagues across the US, Europe, and APAC
- A high-performance, collaborative culture that rewards ownership and initiative
About Us
IMC is a global trading firm powered by a cutting-edge research environment and a world-class technology backbone. Since 1989, we’ve been a stabilizing force in financial markets, providing essential liquidity upon which market participants depend. Across our offices in the US, Europe, Asia Pacific, and India, our talented quant researchers, engineers, traders, and business operations professionals are united by our uniquely collaborative, high-performance culture, and our commitment to giving back. From entering dynamic new markets to embracing disruptive technologies, and from developing an innovative research environment to diversifying our trading strategies, we dare to continuously innovate and collaborate to succeed.
Ready to apply?
Apply to IMC