About the Role

As an Account Manager, you’ll act as the primary day-to-day partner for our tech clients, building and implementing AI technology for marketing automation. You will serve as the bridge between the client and our internal teams, ensuring smooth project delivery and a high-quality client experience. We are looking for someone who is passionate about seeking new opportunities to create impactful work.

Responsibilities

• Drive day-to-day client deliverables, ensuring all Service Level Agreements (SLAs) are adhered to.
• Act as the day-to-day liaison between the client and internal PMO and maker teams to ensure on-time delivery.
• Manage the overall client experience, ensuring all client feedback and approvals are diligently tracked and received.
• Address routine client concerns independently while proactively identifying potential issues and proposing solutions.
• Translate client priorities into clear briefs by leveraging a deep understanding of the breadth of Monks products and services.
• Identify potential upsell opportunities to discuss with senior roles, contributing to the core commercial function of developing business.
• Support renewals and contribute actively to client retention strategies.
• Prepare and present routine performance reports to clients, fulfilling reporting requirements for senior account leadership.
• Facilitate client onboarding and provide guidance on maximizing service value for routine projects.
• Gather feedback and insights to help improve services and inform product or strategy decisions.

About You

The essentials:

• Deep understanding of technology, large experience using AI within the daily account management workflows, staying current with AI trends and advancements.
• Solid Project Management & Delivery: Competent experience in client project management, with a track record of driving day-to-day deliverables and managing SLAs.
• Client Communication & Tracking: Strong ability to ensure all client feedback is tracked and approvals are received, serving as a reliable liaison for internal teams.
• Monks Product Knowledge: Solid knowledge (or the ability to rapidly acquire it) of the breadth of Monks products and services to effectively advise clients.
• Problem Solving: Ability to address routine client concerns independently and proactively propose solutions to potential issues.
• Commercial Awareness: Capability to identify potential upsell opportunities and support retention strategies.

Not a must, but a plus:

• Experience supporting senior client leadership roles in team management efforts.
• Experience contributing to discussions that inform product or strategy decisions based on client ambitions.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

#LI-FP1

WongDoody creates human experiences at 22 studios across 4 continents. We believe the future can be molded. And by shaping human experiences through creativity and tech, we work to build a future we believe in. 

For us, this starts with our own culture. We strive to create an inclusive environment where every human can bring their whole self to work. Our clients are brands we believe in, from global big players to local heroes to startups we love. With each of our partners, we embark on a journey of co-creation, pushing the boundaries of what's possible and exploring the space where creativity and tech meet. 

Our team of fun, welcoming, values-driven and collaborative problem solvers has one focus at the heart of everything we do: human experience. Human experiences are the touchpoints where brands connect with customers. And we transform businesses by creating engaging, inspiring moments using strategy, creativity, data and technology—all backed by the global technological power of Infosys.

Experience & Tech

We are a cross-unit and cross-location tech and experience team. With more than 50 developers, UX designers and consultants working directly with other WongDoody teams, we are team players and specialists—both in frontend and backend. As part of Infosys, we belong to a leading global technology company with access to solutions and extensive know-how in the fields of commerce, marketing automation and AI, among others. 

Our local benefits

• Flexible working hours and 100% overtime compensation
• Work where it works for you. At home or in the office, or any mix you like 
• Working for strong brands and clients we believe in 
• 30 days' vacation per year 
• Company Benefits
• Urban Sports Club 
• Nice people in welcoming teams 

What you can expect

We are looking for you to lead our team in Germany as Director of Technical Project Management and Project Delivery, working on exciting international projects within interdisciplinary teams.

You will be responsible for planning and managing the Technical Project Management Team (approx. 5–10 people) and its activities, as well as for the professional and personal development of team members.

Your tasks and responsibilities will also include:

• Implementing strategies to improve team and delivery performance, and providing regular reports.
• Assisting with the recruitment of new team members and relevant partners.
• Strategic and operational management of complex development and AI projects, including independent management of pitches, presentations and workshops
• Analyzing new project enquiries and deriving recommendations for action — with a focus on feasibility, staffing, efficiency and potential.
• Leading interdisciplinary project teams (including backend, frontend and full-stack developers, AI engineers, and UI/UX designers) within the WongDoody Group and Infosys service lines — both nationally and internationally.
• Supporting the development of AI-driven solutions in close collaboration with experts.
• Contributing to the strategic development of the business unit in collaboration with management.

What we'd love to see

• You have at least 5 years’ professional experience as a Technical Project Manager or Delivery Manager in an agency or services environment.
• Experience in team leadership and development.
• Strong experience in client relations and consulting, as well as scaling digital processes.
• Excellent skills in coordinating complex digital, AI and development projects, including leading interdisciplinary teams.
• Familiarity with common PM tools (Jira, Confluence, Salesforce, etc.).
• Curiosity about new technologies, workflows, and digital trends.
• Advantage: experience with CGI, real-time workflows and MarTech solutions.
• You work independently and are characterized by a positive, solution-oriented and hands-on mindset.
• Fluent German and good English skills are essential.

You’ll shape how complex digital and AI projects are delivered at scale — building high-performing teams, creating efficient delivery structures, and turning ambitious ideas into reliable, high-quality outcomes for clients.

We care about your personality and professional skills. We don't care about your gender, age, nationality or appearance and are open to working with everyone.

Please note: This is a job ad by WongDoody GmbH based in Germany. Through our website or other sources, you may find job ads published by one of our WongDoody sister companies around the globe with whom we act jointly under the band “WongDoody”. For each job offer, only the entity is responsible, which has published the ad. Contact persons, required information and applicable terms may differ. You can inform yourself how WongDoody GmbH is processing your personal data provided in the application process here.

If you have any questions about the application process, feel free to contact our People & Culture Team directly under job@odt.net

WongDoody creates human experiences at 22 studios across 4 continents. We believe the future can be molded. And by shaping human experiences through creativity and tech, we work to build a future we believe in. 

For us, this starts with our own culture. We strive to create an inclusive environment where every human can bring their whole self to work. Our clients are brands we believe in, from global big players to local heroes to startups we love. With each of our partners, we embark on a journey of co-creation, pushing the boundaries of what's possible and exploring the space where creativity and tech meet. 

Our team of fun, welcoming, values-driven and collaborative problem solvers has one focus at the heart of everything we do: human experience. Human experiences are the touchpoints where brands connect with customers. And we transform businesses by creating engaging, inspiring moments using strategy, creativity, data and technology—all backed by the global technological power of Infosys.

Experience & Tech

We are a cross-unit and cross-location tech and experience team. With more than 50 developers, UX designers and consultants working directly with other WongDoody teams, we are team players and specialists—both in frontend and backend. As part of Infosys, we belong to a leading global technology company with access to solutions and extensive know-how in the fields of commerce, marketing automation and AI, among others. 

Our local benefits

• Flexible working hours and 100% overtime compensation
• Work where it works for you. At home or in the office, or any mix you like 
• Working for strong brands and clients we believe in 
• 30 days' vacation per year 
• Company Benefits
• Urban Sports Club 
• Nice people in welcoming teams 

What you can expect

• Management and controlling of our development projects and resources
• Management of practical AI projects from idea to implementation
• Analysis of professional needs (requirement engineering)
• Derivation, definition and prioritization of work packages and tasks
• Creation of service descriptions and expense estimates
• Ensuring quality whilst complying with timing and budget
• Professional support to the dev team, the agency and the customer
• Enthusiastic, independent and responsible manner of working in a team

What we'd love to see

• At least 5 years of professional experience in project management of digital applications in an agency or service sector
• Excellent knowledge of digital and software development projects
• Experience in lean and automated redesign and scaling of digital processes
• Familiarity with established PM tools (Jira, Confluence, Salesforce, etc.)
• Keen interest in projects with a technical focus point
• A strong feel for digital trends and UX
• Experience with CGI & real-time workflows or applications can be an advantage
• You have a self-reliant way of working and a positive and solution-oriented attitude with a hands-on mentality
• Fluency in German and English (B2) ist a requirement
• Work permit for Germany and at least one year of work onsite in Germany

We care about your personality and professional skills. We don't care about your gender, age, nationality or appearance and are open to working with everyone.

Please note: This is a job ad by WongDoody GmbH based in Germany. Through our website or other sources, you may find job ads published by one of our WongDoody sister companies around the globe with whom we act jointly under the band “WongDoody”. For each job offer, only the entity is responsible, which has published the ad. Contact persons, required information and applicable terms may differ. You can inform yourself how WongDoody GmbH is processing your personal data provided in the application process here.

If you have any questions about the application process, feel free to contact our People & Culture Team directly under job@odt.net

We are 2,000+ colleagues across 22 design studios on four continents. A highly collaborative team of experts in product experience, digital marketing and immersive experiences. We design human-centric answers in the sweet spot where creativity and technology meet. Our solutions connect people and brands—B2B and B2C—from augmented reality and Digital Twins to AI ecosystems, omnichannel commerce and campaigns.

Backed by global tech innovator Infosys, if we can dream it, we can build it and deliver it anywhere in the world.

To learn more about us and see our work visit https://wongdoody.com/.

Immersive Experiences

Within the Immersive Experiences team, we combine creative vision, tech expertise, AI innovation and agile project management to develop holistic solutions – on screen, in physical space, and in the mind.

Here, innovation meets execution: we work across (real-time) CGI, motion design, UI/UX, BE/FE development and creative AI engineering – delivering immersive experiences and marketing content for global brands like smart, Porsche, dm-drogerie markt and Kärcher. Our projects range from AI-driven content creation platforms, CGI pipelines, marketing automation solutions, and immersive applications to the production of multi-channel content across the entire marketing supply chain. We are not a SaaS company, but rather develop customized solutions tailored to the needs of our customers.

As Senior Business Development Manager (all genders) for Immersive Experiences EMEA, you will identify, develop, and realize strategic growth opportunities, driving revenue expansion and strengthening long-term customer partnerships across Germany and Europe.

What you can expect

• Manage the entire business development cycle—from acquisition and qualification to presentation, negotiation, and closing. Leverage synergies within the WongDoody & Infosys Group as needed to offer comprehensive MarTech solutions.
• You collaborate closely with senior industry leaders to identify strategic opportunities and shape joint growth strategies.
• Build relationships with key decision-makers across industries such as CMT, CRL and MFG.
• Identify customer needs and define customized proposals in collaboration with various subject matter experts from strategy, AI, CGI, production, and development.
• Prepare compelling presentations, shape scopes of work and define pricing strategies that reflect client goals and commercial feasibility.
• Coordinate cross-functional responses to RFPs and tenders, ensuring high-quality, compliant and on-brand submissions.
• Work closely with the Immersive Experiences leadership to define go-to-market strategies and strategic account plans.
• You partner with Marketing to align messaging, share market insights and co-create brand storytelling that elevates our presence in key sectors.
• Track and report on pipeline health, KPIs, forecasts and agreed revenue targets.
• Act as a trusted advisor to potential customers and recommend value-driven production, digital and creative solutions that fit our Immersive Experiences portfolio.
• In addition to your business development expertise, you bring deep project management know-how — including the ability to manage scope, schedules, risks, issues, communication cadences, and both client and team relationships — to ensure programs are delivered on time, on budget and with high-quality results.
• Collaborate in a people-first, ambitious and delivery-focused team culture.
• As a member of the EMEA senior business development team, you will contribute to studio-level team decisions, the culture, business planning and development of best practices.
• Proactively contribute to the development and enhancement of multiple processes and relevant best practices.
• Be responsible for knowledge transfer and development of team members.

What we'd love to see

• 4+ years of B2B sales experience in digital, agency or tech-led environments.
• Proven success selling complex CGI, production, creative and MarTech solutions, ideally in industries like CMT, CRL, MFG.
• Business development expertise including contract writing, pricing strategy, negotiation, and compliance.
• Experience in crafting and delivering RFP/tender responses with cross-functional teams.
• Project management expertise with the ability to steer scope, risks, timelines, communication, and quality.
• Adept at quickly navigating organizational complexity and cross-regional collaboration.
• Flexible thinker who thrives under pressure and can juggle multiple priorities with ease.
• Superb verbal, written, presentation, organisational and interpersonal communication skills.
• Detail-oriented with a strong sense of accountability, follow-through and responsiveness.
• A positive, collaborative mindset: sense of humour, resilience, curiosity and a can-do attitude.
• Fluent in English and German (additional languages a plus).
• Experience working with large, global IT organisations.
• Experience working and navigating in large MarTech focussed organisations.

Our local benefits

• Flexible working hours and 100% overtime compensation
• Work where it works for you. At home or in the office, or any mix you like 
• Working for strong brands and clients we believe in 
• 30 days' vacation per year 
• Urban Sports Club 
• Company Benefits
• Nice people in welcoming teams 

We care about your personality and professional skills. We don't care about your gender, age, nationality or appearance and are open to working with everyone.

Please note: This is a job ad by WongDoody GmbH based in Germany. Through our website or other sources, you may find job ads published by one of our WongDoody sister companies around the globe with whom we act jointly under the band “WongDoody”. For each job offer, only the entity is responsible, which has published the ad. Contact persons, required information and applicable terms may differ. You can inform yourself how WongDoody GmbH is processing your personal data provided in the application process here.

If you have any questions about the application process, feel free to contact our People & Culture Team directly under leonie.schaefer@odt.net