Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

We are looking to speak to candidates who are based in Stockholm for our hybrid working model.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 2273434092

About the role

We’re looking for a hardworking, driven individual with superb energy, passion and initiative for new business acquisition. The Account Executive role focuses exclusively on formulating and executing a sales strategy within an assigned territory, resulting in revenue growth and new customer acquisition.

We are looking to speak to candidates who are based in Stockholm for our hybrid working model.

About the Sales Culture

MongoDB is always developing and innovating — not only in our technology, but also in our sales go-to-market strategy. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful and close deals, but we want your feedback and input on how we can continue to “Think Big and Go Far.” As a crucial part of the Sales team at MongoDB, you will have access to a lucrative market and learn how to sell from some of the most successful sales leaders in the software industry.

What you will be doing

• Proactively, identify, qualify and close a sales pipeline
• Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users
• Build strong and effective relationships, resulting in growth opportunities
• Partner with our Solution Architects and work closely with the Professional Services team to
  achieve customer satisfaction
• Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes
  
  

What you will bring to the table

• 4+ years field experience of quota-carrying experience in a fast-paced and competitive market
• Demonstrated ability to open new accounts and run a complex sales process
• A proven track record of overachievement and hitting sales targets
• Ability to articulate the business value of complex enterprise technology
• Skilled in building business champions
• Driven and competitive. Possess a strong desire to be successful

Things we love

• Passionate about growing your career in the largest market in software (database)
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, develops and open source technology a plus

Why join now

• Accelerators up to 30%
• Best in breed Sales trainings in MEDDIC and Command of the Message, including our comprehensive Sales Bootcamps and development programs
• New hire stock equity (RSUs) and employee stock purchase plan
• Generous and competitive benefits (parental leave, fertility & wellbeing support)

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 425108

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc. 

We are looking to speak to candidates who are based in Stockholm for our hybrid working model.

Our ideal candidate will have

• 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based)
• 4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc.
• An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• A team player approach and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications)
• Prior exposure to database, cloud, and infrastructure technology is a plus

On a given day in this role you will

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Guide customers through the customer journey to accelerate their time-to-value from MongoDB, overseeing the technical success plan from committed ARR to active consumption. Includes advising customers on on their deployment health & strategies for operating and maturing their MongoDB environments
• Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices to pre-empt critical issues.
• Facilitate the resolution of high-stakes customer challenges while identifying strategic opportunities to expand MongoDB usage through optimized technical solutions.
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426244

Mentimeter’s Strategic Accounts represent our most complex and high-value enterprise partnerships. As we scale within this segment, the technical and administrative experience becomes critical to unlocking adoption, expansion, and long-term value.

As a Solution Consultant within Strategic Accounts, you are responsible for ensuring that Mentimeter is implemented, configured, and positioned in a way that works seamlessly within complex enterprise environments. You operate as the technical partner within the account team, working closely with Strategic Key Account Managers and Enterprise Customer Success Managers to remove technical blockers, guide enterprise setup, and ensure a scalable foundation for growth.

This is not a support role. You are a proactive consultant, working directly with IT, security, and operational stakeholders to shape how Mentimeter is deployed and experienced across the organization.

Core Responsibilities

• Own the technical setup and rollout of Mentimeter for strategic enterprise customers, including SSO, SCIM, domain control, workspace architecture, and integrations
• Act as the technical lead in customer conversations, confidently engaging IT, security, and procurement stakeholders to ensure enterprise readiness and trust
• Translate complex technical concepts into clear, business-relevant narratives that support enterprise buying decisions and long-term adoption
• Design scalable workspace and licensing structures aligned to how the customer operates, ensuring long-term usability and efficiency
• Identify and proactively resolve technical and administrative friction points that could slow down adoption, expansion, or renewal
• Support Strategic Key Account Managers in commercial processes by strengthening technical positioning, handling security concerns, and enabling confident deal progression
• Partner closely with Enterprise Customer Success Managers to ensure that technical setup enables strong adoption, value realization, and expansion
• Act as a bridge between customers and Product by translating recurring technical patterns and challenges into structured feedback and improvement opportunities
• Enable the wider sales organization through training, tools, and self-service documentation to handle common technical questions confidently

Must-Haves for the Role

• Minimum 5 years working experience, with 2+ years of working in a Solutions Engineering, Technical Consulting, or similar customer-facing technical role in SaaS
• Strong understanding of enterprise environments, including identity providers (e.g. Okta, Azure AD), SSO, SCIM, and security requirements
• Proven ability to engage and build credibility with technical stakeholders such as IT, security, and procurement teams
• Ability to translate technical concepts into clear, business-oriented value for non-technical stakeholders
• Strong problem-solving skills with the ability to navigate complex and ambiguous customer environments
• Experience working cross-functionally with sales, customer success, and product teams
• Structured and proactive approach to managing multiple stakeholders, priorities, and technical workstreams
• Excellent communication skills and professional-level English

What This Role Is Not

• Not a reactive support function handling tickets or day-to-day issues
• Not responsible for driving adoption or usage (owned by Customer Success Managers)
• Not responsible for commercial ownership or negotiations (owned by Key Account Managers)
• Not a product development role, but a key contributor to product direction through customer insight
  
  

Resources we have to support you:

• Marketing and Sales team to support in analysis and tactics
• A Sales Operations, Sales Enablement and Business Development departments who provides projects to continuously support the sales team
• Professional toolstack (Mixpanel, DataDog, Looker, Hex, Claude, ChatGPT, Notion, Linear, Aikido, NotebookLM, Salesforce, PlanHat, Braze etc.)

Please note that this position is located onsite at our Stockholm HQ, with the starting date being flexible yet ideally as soon as possible.

Who we are

The role

At Helsing we develop and deliver AI-based capabilities and the enabling infrastructure that allow semi-autonomous platforms to localise, navigate, and perceive the world in real time. We build software that is subject to significant and unorthodox technical constraints, must operate in a wide variety of constantly-changing environments, and has to support an ever-growing list of challenging use-cases. What we build ultimately ends up in the hands of real people in high-risk, high-stress situations, so must be both reliable and frictionless. Taken together, this brings a whole host of interesting engineering challenges across a wide variety of fields that you’ll help us solve. To give some examples:

• Distributed systems (e.g., intermittent connectivity and byzantine actors)

• Embedded computing (e.g., resource-constrained compute and reverse-engineering)

• Robotics (e.g., control systems and tasking)

• Networking (e.g., long-range low-bandwidth radios and cross-medium routing)

• Deployment infrastructure (e.g., air-gapped devices and heterogenous fleets)

• Security (e.g., data sharing in low-trust, no-TLS networks and actually-secret data handling)

• Machine learning (e.g., systems for model development, storage, and dissemination)

In several of these areas, we are working near the state-of-the-art; we actively read (and sometimes implement) research papers, and often need to push even further to make theory work in practice. In others, we are applying well-known techniques to real-world situations (with real-world limitations) that have never been used in before, which requires skill, diligence, and honing a deep understanding of the underlying technologies.

The day-to-day

• Review code contributions, proposals, and RFCs from colleagues. At Helsing we strongly believe that unblocking others takes precedence over spending more time on your own work.

• Propose and implement new features, capabilities, algorithms, infrastructure, or even full products across our stack. We encourage our engineers to look beyond their immediate team for missed opportunities, and to speak up when they identify one.

• Become a mentor, find a mentee, and help support and develop our interviewing pipeline. The people make or break the company, and we want as many engineers as possible to be part of fostering and growing the organisation.

• Share your experience and technical know-how with other Helsingers. We host tech talks, get together for smaller “let’s learn together” groups, run topical office hours (e.g., on Rust), etc. to help each other get better with time.

• Maintain our existing software stack, including working with internal and external customers to identify issues, improving operational reliability and performance, and fending off technical debt. The stack is a mix of Rust and Python, with Python mainly living in the ML-heavy sections.

• Further develop our tests and benchmarks, both at the micro and macro level. We operate in a domain where robustness is of the utmost importance, and an extensive and ever-improving test suite is key to achieving that. And without thorough benchmarks, we would be flying blind.

• Present your work at our weekly demo sessions. We want engineers to come together around what they are working on and to feel like they are not endlessly squirrelling away at something that doesn’t matter. To that end, we host (and actively work towards) demo sessions that allow early feedback, celebration of progress, and a better shared understanding of everything that goes on at Helsing.

You should apply if you

• Can write legible, maintainable, and performant code.

• Communicate well in English, both verbally and in writing.

• Enjoy collaborating with others, including reviewing code and pair programming.

• Are comfortable working asynchronously (writing PRs and RFCs, having discussions by email).

• Have backend development experience, ideally with a language like Rust, Java, Go, or C++.

• Are familiar with backend interface tools like REST, GraphQL, gRPC/Protocol Buffers, and Arrow.

• Strive to improve yourself, your peers, and the culture you work in over time.

• Feel like ethical considerations are an inherent part of engineering.

Note: We operate at an intersection where women, as well as other minority groups, are systematically under-represented. We encourage you to apply even if you don’t meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points.

Nice to have

• Rust and Python specifically.

• Container-based and cloud-native application architectures (e.g., Docker, Azure, AWS).

• Metrics tooling (e.g., Prometheus, Grafana, ELK).

• SQL and streaming database systems.

• Routing protocols (e.g., IGP, BGP).

• Cryptographic protocols (e.g., Signal, WireGuard).

• Hardware interfaces (e.g., Arduino).

• Robotics (e.g., control systems).

• Production ML systems.

Join Helsing and work with world-leading experts in their fields 

• Helsing’s work is important. You’ll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns. 

• The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world. 

• Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental: Helsing is part of, and often leading, historic leaps forward. 

• In our domain, success is a matter of order-of-magnitude improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts.  

• We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn’t work, and to take ownership of aspects of our culture that you care deeply about. 

What we offer

• A focus on outcomes, not time-tracking

• Competitive compensation and VSOP options

• Relocation support

• Social and education allowances

• Regular company events and all-hands to bring together employees as one team across Europe

• A hands-on onboarding program (affectionately labelled “Infraduction”), in which you will be building tooling and applications to be used across the company. This is your opportunity to learn our tech stack, explore the company, and learn how we get things done - all whilst working with other engineering teams from day one 

Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.

As an Enterprise Sales Engineer, you will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POVs). Sales Engineers help qualify and close opportunities with customers and partners and have a voice with the product team to help prioritize features based on input from customers, competitors, and partners.

What You’ll Do:

• Partner with the Sales team to articulate the overall Datadog value proposition, vision and strategy to customers
• Own technical engagement with customers during the trial phase. Communicate Datadog’s value based on activities and work with customers on any identified issues or concerns to successful conclusion
• Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical briefings / presentations to potential clients
• Maintain accurate notes and feedback in CRM regarding customer input both wins and losses
• Proactively engage and communicate with customers and Datadog business/technical teams regarding product feedback and competitive landscape

 Who You Are:

• Passionate about educating customers on observability risks that are meaningful to their business, and able to build and execute an evaluation plan with a customer
• Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering
• Hungry to learn new technologies and tools
• Someone with a minimum of 3+ years in a Sales Engineering or DevOps Engineering role
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 45% of the time

Bonus points if you have:

Experience with LinuxExperience with Python developmentKnowledge of Kubernetes & kubectlExperience with AWS, GCP and/or Azure

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

#LI-Hybrid

FEQ327R156

Mission 

As a Sr Specialist Solutions Architect (SSA) - ML & AI Engineer, you will be the trusted technical ML & AI expert to both Databricks customers and the Field Engineering organization. You will work with Solution Architects to guide enterprise and strategic customers in architecting production-grade ML & AI applications on Databricks, while aligning their technical roadmap with the continually evolving Databricks Data Intelligence Platform. You will continue to strengthen your technical skills through applying cutting edge technologies in GenAI, MLOps, and ML more broadly, expanding your impact through mentorship, and establishing yourself as an AI thought leader.

The impact you will have:

• Architect production level ML & AI workloads for customers using our unified platform, including agents, end-to-end ML pipelines, training/inference optimization, integration with cloud-native services, MLOps, etc.  
• Serve as trusted practitioner for enterprise GenAI solutions, including RAG architectures, agentic systems (tool-calling agents, multi-agent orchestration, guardrails), natural language querying of structured data, AI evaluation and observability, and monitoring systems
• Build, scale, and optimize customer AI workloads and apply best in class MLOps to productionize these workloads across a variety of domains
• Provide advanced technical support to Solution Architects during the technical sale ranging from feature engineering, training, tracking, serving to model monitoring all within a single platform, as well as participating in the larger ML SME community in Databricks
• Collaborate cross-functionally with the product and engineering teams to represent the voice of the customer, define priorities and influence the product roadmap, helping with the adoption of Databricks’ AI offerings

What we look for:

• 7+ years of hands-on industry ML experience in at least one of the following:
• ML Engineer: Build and maintain production-grade cloud (AWS/Azure/GCP) infrastructure that supports the deployment of ML applications, including drift monitoring.
• AI Engineer: Experience with the latest techniques in LLMs & agentic systems including vector databases, fine-tuning LLMs, AI guardrail systems, and deploying LLMs with tools such as HuggingFace, Langchain, and OpenAI
• Experience with data engineering, or a good understanding of the concept of data engineering
• Experience communicating and/or teaching technical concepts to non-technical and technical audiences alike
• Passion for collaboration, life-long learning, and driving business value through ML & AI
• [Preferred] 5+ years customer-facing experience in a pre-sales or post-sales role
• Can meet expectations for technical training and role-specific outcomes within 3 months of hire
• This role can be remote, but we prefer that you be located in the job listing area and can travel up to 30% when needed

The Role

To push further our vision of Enterprise AI, we are looking for a senior leader to grow and lead our team of Enterprise Architects. 

This high-impact leadership role demands a unique blend of deep technical expertise, people management experience, and executive presence. You will act as an executive sponsor, confidently presenting to customer C-level executives and helping your team translate strategic goals into actionable technical plans.

Your primary goal is to lead and empower a team that supports our growing sales organization in achieving revenue goals. You will ensure your team successfully unlocks technical blockers by fostering close partnerships with leadership across Sales, Value Engineering, Product Management, Data Ops, and Information Security teams.

Measures of Success

Your success will be measured by your team's impact, including new customer acquisition rates, retention, up-selling, and your overarching contribution to the overall sales team and business success.

The work you’ll do:

• Team Leadership: Hire, mentor, and manage a team of Enterprise Architects who define the overall architecture, data, and cloud strategy for our largest client accounts.
• Executive Engagement: Act as an executive sponsor in pre-Sales and post-Sales phases, presenting strategic visions to C-level executives and engaging with customer Architecture and security teams.
• Drive Strategic Innovation: Guide your team to design architectures that drive enterprise modernization, leverage capability mapping, and explore innovative solutions using emergent technologies like Agentic AI.
• Cross-Functional Alignment: Serve as the leadership bridge between our product & engineering teams within Celonis and client teams to ensure the delivery of premier technical services.
• Ecosystem & Readiness: Oversee the assessment of the IT landscape maturity of our customer installed base and ensure your team effectively coaches Celonis account teams and ecosystem partners on architecture, integration, performance, and scalability.
• Thought Leadership: Direct the development of re-usable assets for projects, as well as customer-facing position papers and thought leadership presentations on architecture and innovation with Celonis.

The qualifications you need:

• Experience: 20+ years of relevant experience, including a proven track record of managing Enterprise Architects or technical teams at a top consulting firm or software vendor.
• Strategic Vision: Proven ability to think strategically, guiding your team to connect technical solutions to business value and customer objectives.
• Communication: Excellent written and verbal communication skills, with a proven track record of navigating complex negotiations and presenting to C-level executives.
• Enterprise Architecture Expertise: Demonstrated experience and deep understanding of Capability Mapping, Enterprise Modernization, and Agentic AI.
• Technical Foundation: Strong background in Data Architecture, system integrations, data operations, automation capabilities, and data-related languages (SQL, Python, etc.). You must be able to comfortably switch from discussing high-level architecture strategy to understanding hands-on demo environments.
• Ecosystem Knowledge: Strong understanding of cloud-native architectures, SaaS solutions (Salesforce, SAP, Dynamics CRM, ServiceNow), cybersecurity posture fundamentals, API ecosystems, and legacy on-premise enterprise architectures.
• Education: MSc degree in Computer Science or an equivalent in an Information Technology-related field.
• Languages: Fluency in English is required; an additional language such as Spanish, French, German, or Italian is a strong advantage.

Preferred:

• Celonis Certifications and extensive leadership experience managing projects with OCPM and Case Centric Data Pipelines.
• Industry standard certifications such as AWS/Azure/GCP, ESB / ETL (Mulesoft, Oracle, SAP, Talend, Informatica), or TOGAF/Zachmann.
• Experience spanning at least two domains (e.g., Finance, Manufacturing, Supply Chain, HR) and at least two industries (e.g., Consumer Goods, Banking, Pharma, Aerospace).