Position Summary

We are seeking a skilled Machine Learning Engineer with approximately three years of hands-on experience designing, deploying, and maintaining production-grade machine learning systems. In this role, you will collaborate closely with data scientists, software engineers, and product teams to translate research models into reliable, scalable, and high-impact applications. You will be deeply involved in the end-to-end ML lifecycle—from data ingestion and feature engineering to deployment, monitoring, and continuous improvement—playing a critical part in shaping our machine learning platform and capabilities.

Primary Responsibilities

• Develop, deploy, and optimize machine learning models for real-world business use cases and client-facing applications.
• Partner with data scientists to operationalize predictive models and ensure scalable, maintainable, and performant production deployments.
• Design and implement data pipelines and workflows that support training, inference, and model lifecycle management.
• Work with large, complex datasets to ensure data quality, reproducibility, and reliable version control across ML workflows.
• Implement model monitoring, logging, and alerting strategies to track performance, detect drift, and support retraining cycles.
• Leverage cloud platforms (AWS, Azure, GCP) to build scalable ML solutions using managed services and infrastructure-as-code practices.
• Write clean, modular, and well-documented code aligned with MLOps and software engineering best practices.
• Stay current on emerging ML tooling, frameworks, and industry best practices to continuously enhance our platform and capabilities.

Qualifications

• Master’s degree in Computer Science, Data Science, Engineering, or a related technical field.
• 6+ years of experience in machine learning engineering, applied ML, or related software engineering roles.
• Strong proficiency in Python and experience with modern ML frameworks such as TensorFlow, PyTorch, or scikit-learn.
• Experience with distributed data processing and compute frameworks (e.g., Pandas, Spark, Dask).
• Hands-on experience with containerization and orchestration technologies such as Docker and Kubernetes.
• Familiarity with CI/CD pipelines, testing automation, and version control using Git.
• Experience working with cloud-based ML platforms or services (e.g., SageMaker, Vertex AI, Databricks, or Snowflake ML) is preferred.
• Strong understanding of model evaluation, feature engineering, and performance optimization in production contexts.
• Excellent analytical, communication, and collaboration skills, with the ability to work effectively in cross-functional teams.

This is an exempt position. The annualized base pay range for this role is expected to be between $140,000-$180,000.  Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set.  The base pay is just one component of the total compensation package for employees.  Other rewards may include an annual cash bonus and a comprehensive benefits package, including but not limited to medical, dental, vision, life and 401(k). Please note that the job title is subject to change based on the selected candidate’s experience and education.

Ideal Candidate Profile

The ideal candidate is a modern IT leader with a strong customer‑centric mindset who drives service‑delivery excellence and operational stability. This role requires experience implementing and supporting ServiceNow in large, global environments, including during mergers and acquisitions. You will standardize processes, strengthen platform performance, and continuously improve the employee experience across the organization.

Position Summary

Acuity is seeking a seasoned ServiceNow Systems Engineer and Subject Matter Expert to serve as the primary technical lead during a period of transition. This role is responsible for performing a technical audit of the current environment, stabilizing the platform, and maintaining ServiceNow health while a new support structure is established.

You will lead platform administration, upgrades, integrations, and strategic decommissioning efforts as processes transition to a new ServiceNow instance. The Senior ServiceNow Administrator will manage, optimize, and extend the ServiceNow platform to support critical IT and business workflows, ensuring stability, security, and compliance within a regulated financial services environment.

This role requires deep expertise in ServiceNow administration and development, strong knowledge of ITSM and CMDB best practices, and the ability to collaborate effectively across technical and business teams while executing against a defined roadmap and product backlog.

This is a hybrid role with 3 days per week onsite in our St. Louis office.

Key Responsibilities

Platform Stability & Administration

• Serve as the primary technical lead, working closely with the platform owner and lead developer as the new team is formed
• Perform comprehensive environment health checks and technical discovery to understand existing configurations and customizations
• Manage day‑to‑day ServiceNow administration, including users, groups, roles, and security ACLs
• Troubleshoot and resolve complex platform and integration issues
• Manage upgrades, patches, cloning, and release validation across environments

Module & Capability Management

• Support and maintain core ServiceNow modules, including ITSM, CMDB, ITAM, ITOM, and SecOps
• Ensure CMDB integrity through reconciliation rules, discovery, service mapping, and governance aligned to ITIL v4 and CSDM
• Manage and troubleshoot REST/SOAP integrations, IntegrationHub workflows, and MID Servers
• Develop and maintain integrations with enterprise systems such as Microsoft Intune, Azure, and other SaaS platforms

Architecture, Governance & Continuous Improvement

• Act as lead ServiceNow technical architect, defining current‑state and target‑state architecture
• Own platform governance, security compliance, and standards enforcement
• Identify performance bottlenecks and implement remediation strategies
• Collect and analyze metrics to track platform usage, workflow efficiency, and operational health
• Maintain technical documentation covering architecture, data governance, and system design

Collaboration & Delivery

• Work within Agile methodologies to support design, development, testing, deployment, and post‑deployment support
• Partner with ITSM, infrastructure, application, asset, and security teams to support impact analysis and root cause analysis
• Mentor ServiceNow and CMDB resources and contribute to roadmap planning

Required Qualifications

• ServiceNow Certified System Administrator (CSA) required; CAD or CIS certifications preferred
• 8+ years of enterprise ServiceNow administration experience
• Strong understanding of ITSM processes and best practices
• Proven ability to work independently in complex environments
• Strong forensic troubleshooting skills, including reading existing JavaScript, GlideRecord, Business Rules, and Script Includes
• Experience with CMDB, Discovery, Service Mapping, and data governance
• Proven experience with ITSM, CMDB, ITAM, ITOM, SPM, and SecOps
• Integration experience using IntegrationHub, REST APIs, SOAP, and MID Servers
• Proficiency in JavaScript, HTML, CSS, and ServiceNow configuration tools
• Ability to document architecture, data models, and technical designs

Technical Skills

Required

• Enterprise ServiceNow administration and CMDB ownership
• CSDM and ITIL v4 alignment
• Integration workflows, APIs, MID Servers, and ETL concepts
• ServiceNow Flow Designer, Business Rules, Script Includes, Scheduled Jobs
• Strong understanding of infrastructure components (on‑prem, cloud, containers)

Preferred

• Additional ServiceNow certifications (ITOM, Discovery, CMDB, IntegrationHub)
• ITIL v4 Foundation
• Scripting experience (JavaScript, PowerShell, Python)

Soft Skills

• Strong analytical and problem‑solving abilities
• Excellent written and verbal communication skills
• Ability to collaborate with senior leadership and cross‑functional teams
• Strong organizational and project management skills
• High attention to detail and sound judgment under pressure

Preferred Experience

• ITSM, ITAM, ITOM, and CMDB implementations
• Reporting and dashboard development for operational insights
• ServiceNow update sets, migrations, and performance tuning
• Agile delivery methodologies (Scrum or Kanban)

#LI-KJ2

This position is an exempt position. The annualized base pay range for this role is expected to be between $100,000- $125,000 base salary compensation range.  Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set.  The base pay is just one component of the total compensation package for employees.  Other rewards may include an annual cash bonus and a comprehensive benefits package, including but not limited to medical, dental, vision, life and 401(k). Please note that the job title is subject to change based on the selected candidate’s experience and education. 

Overview

The Senior Cybersecurity Engineer is responsible for protecting Focus’ computer systems, networks, and data from cyber threats. This role involves developing and implementing security measures, monitoring systems, and responding to security incidents. The ideal candidate should have a strong technical background, excellent problem-solving skills, and a thorough understanding of cybersecurity best practices.

This is a hybrid role in St. Louis, MO, and it will require 3 days per week onsite.

Key Responsibilities

• The Senior Security Engineer is principally responsible for deploying and managing information security solutions and controls across the enterprise in a way that is transparent to end users, supports executive strategies, and fundamentally ensures the security of the information Focus is entrusted to protect.
• Partners with MSSP and Incident Response teams to address security incidents and potential threats.
• Monitors logs, alerts, and reports to detect and mitigate potential security breaches.
• Partner with IT infrastructure team when needed to provided enterprise-wide tier III troubleshooting of network, desktop, server (hardware & software) and application performance & connectivity as it relates to Information Security.
• Creates and maintains security standards, operational runbooks and processes.

• Drive and implement key security strategies within the Focus Financial Partners firms designed to protect disparate environments world-wide from threats.  
• Partner with and provide information security expertise to the Focus Financial Partners firms.
• Work closely with other IT departments to ensure security policies are integrated into all aspects of technology development and deployment.
• Keep abreast of the latest cybersecurity trends, threats, and technologies to continuously improve the organization's security posture.

Qualifications

• Bachelor’s degree in Computer Science, Cybersecurity, or a related field or equivalent experience.
• At least 5-7 years of experience in cybersecurity roles, with a proven track record of managing solutions and responding to security incidents.
• Must have extensive experience in deploying, securing, and managing environments, specifically with solutions related to Secure Access Service Edge (SASE), identity management, firewalls, intrusion detection/prevention systems (IDS/IPS), email protection, Endpoint Detection and Response (EDR), and leveraging Managed Security Service Providers (MSSP). This includes a deep understanding of the intricacies involved in setting up and maintaining these solutions, ensuring robust security measures are in place, and effectively managing identities across various platforms.
• Must have experience securing cloud environments such as AWS and Azure

• Experience with API Gateways and other common web application technologies is preferred

• Experience with assessment, development, implementation, integration, optimization, and documentation of a comprehensive and broad set of security technologies and processes

• Strong knowledge of enterprise security concepts/frameworks and products, secure design principles and best practices
• Familiarity with top security frameworks such as NIST CSF, CIS Benchmarks, ISO 27000 series, COBIT, etc.
• Professional certifications such as CISSP, CISM, or CEH are highly desirable.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work collaboratively in a team environment and manage multiple projects simultaneously.

#LI-KJ2

This position is an exempt position. The annualized base pay range for this role is expected to be between $140,000–$160,000 base salary compensation range. Actual base pay may vary based on factors including, but not limited to, experience, subject matter expertise, geographic location where work will be performed, and the applicant’s skill set. The base pay is just one component of the total compensation package. Other rewards may include an annual cash bonus and a comprehensive benefits package, including but not limited to medical, dental, vision, life insurance, and 401(k). Please note that the job title is subject to change based on the selected candidate’s experience and education.