HR Manager Jobs in Sri Lanka.
All active HR Manager roles based in Sri Lanka.
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Client Success Representative (Remote within APAC region, Contract)
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OUR HIRING PROCESS:
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy
Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.
Key Responsibilities
- Build and maintain strong, long-lasting client relationships
- Ensure the timely and successful delivery of our solutions according to client needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
- Assist with challenging client requests or issue escalations as needed
- Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.
Requirements
- Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
- Strong communication and interpersonal skills
- Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
- Empathetic understanding of client needs and ability to address them effectively
- Ability to address challenges and proactively offer solutions.
If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today!
We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.
Ready to apply?
Apply to INFUSE
Customer Service Expert (Remote within APAC region, Contract)
Share this job
OUR HIRING PROCESS:
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy
Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.
Key Responsibilities
- Build and maintain strong, long-lasting client relationships
- Ensure the timely and successful delivery of our solutions according to client needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
- Assist with challenging client requests or issue escalations as needed
- Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.
Requirements
- Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
- Strong communication and interpersonal skills
- Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
- Empathetic understanding of client needs and the ability to address them effectively
- Ability to address challenges and proactively offer solutions.
If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today!
We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.
Ready to apply?
Apply to INFUSE
About WPP Media
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.
WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
For more information, visit wppmedia.com.
Finance Manager/Head of reporting
Summary
Assist Director Finance on financial operations, governance, and reporting for the Sri Lanka market, ensuring compliance with WPP frameworks, statutory requirements, and APAC reporting cycles.
The role partners closely with business teams and senior leadership, providing strategic/operational financial insights, enhancing commercial discipline, and improving operational efficiency across the organisation. Head finance team & provide direction on finance operations.
Key Accountabilities
Financial Reporting & Control
- Lead month end close, including journal approvals, reconciliations, schedules, and financial controls.
- Maintain strict compliance with WPP financial governance, policies, and internal control frameworks.
- Manage and respond to Internal/External Audit queries, providing evidence, corrective actions, and remediation tracking.
- Ensure accuracy, completeness, and consistency across all financial submissions.
- Assist Director Finance on managing working capital.
Commercial & Operational Finance
- Overlook vendor invoice validation process and client invoicing process including credit notes, purchase orders for operational expenditures.
- Strengthen commercial governance by ensuring proper pricing, contract compliance, cost discipline, and margin protection.
- Support commercial teams with financial evaluation, profitability analysis, and deal modelling.
- Improve operational efficiency through financial insight, process optimisation, and risk mitigation.
Taxation & Statutory Compliance
- Oversee statutory filings, tax submissions, documentation reviews, and regulatory compliance.
- Provide consultancy to internal teams in all tax matters and, act as the liaison between internal teams, auditors, tax authorities, and external consultants where required.
- Monitor regulatory changes and ensure timely adherence to new compliance requirements.
Regional Reporting & APAC Cycle Management
- Manage Budgets, Forecasts, Net Sales Tracking, and APAC reporting cycles with accuracy and timeliness.
- Coordinate with APAC Finance teams and regional reporting heads to resolve queries and ensure alignment.
- Provide insightful commentary on variances, risks, and opportunities.
Vendor Due Diligence & Intermediary Governance
- Oversee the due diligence process for all vendors including influencers, digital partners, intermediaries, and vendors under Global compliance requirements.
- Ensure full documentation, financial checks, risk assessments, and compliance approvals are completed before onboarding.
- Maintain an up to date due diligence repository for audits and governance reviews.
Strategic Partnering & Business Advisory
- Act as the trusted business advisor to business teams, providing strategic/operational insights, scenario analyses, and commercial support.
- Translate financial data into clear, actionable business recommendations.
- Influence operational decisions through data driven advice, risk assessment, and performance insights.
- Provide proactive guidance to strengthen profitability, cash flow discipline, and ROI across initiatives.
Strategic Financial Planning
- Lead forecasting, budgeting, and long-term planning processes with cross-functional alignment.
- Prepare strategic insights for senior leadership, highlighting trends, opportunities, and risks.
Team Leadership & Capability Building
- Lead and mentor a multidisciplinary finance team, providing guidance, coaching, and performance feedback.
- Support succession planning, upskilling initiatives, and capability development.
- Foster a high performance culture rooted in accountability, accuracy, and continuous improvement.
Skills & Competencies
Functional Competencies
- Financial reporting (IFRS), management accounting, audit readiness
- Tax compliance & statutory knowledge
- Forecasting, budgeting, planning & analysis
- ERP systems, SAP/BFC, tools expertise
- Internal controls & risk management
Leadership Competencies
- Thought leadership and strategic advisory capability
- Stakeholder management and influencing skills
- Effective communication and commercial storytelling
- People leadership and coaching
WPP Behavioural Competencies
- Collaboration across regions and functions
- Compliance and ethics mindset
- Continuous improvement and simplification
Scope & Impact
- Financial responsibility for the Sri Lanka operations including revenue, cost, statutory, and vendor spend oversight.
- Direct leadership impact on finance team performance and capability growth.
- Operational influence across commercial, operational and finance teams.
- Material contribution to business performance, compliance posture, and audit outcomes.
Key Stakeholders
- Market leadership (Managing Director, FD), commercial teams, HR, operations, APAC Fnance teams, Internal Audit
- External: Auditors, Tax Authorities, Banks, Vendors
Please read our Privacy Notice for more information on how we process the information you provide.
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