The Ideal Candidate

You have three or more years of experience in producing product-related content, preferably within SaaS technology, digital auth or payments sectors. You excel at translating complex technical information into clear, accessible content for diverse audiences, from customer service representatives through technical administrators. Proactive and inquisitive, you are comfortable engaging with engineers and technical staff to distill key insights. You are adept at both structuring and creating content across various media, including training materials, specifications, guides, video transcripts, and schematics. Collaborative by nature, you thrive in a team environment and effectively coordinate with teams to deliver cohesive and impactful product communications.

The Role

As a Product Content Specialist, you will:

• Develop and maintain a deep understanding of our card payment authentication products (incl. 3DS ACS, 3DS Server MPI, 3DS Directory Server), fraud risk intelligence products (signal and rules processing) and customer authentication products (biometrics, device signals, customer identity, OTPs, etc.)
• Create and structure high-quality, engaging content that effectively communicates product features, benefits, and usage to a variety of audiences.
• Think like a business analyst to proactively gather the right information through interacting with developers, technical documents, and other resources, to achieve outcomes.
• Balance tasks such as coordinating inputs from others, developing drafts, synthesizing complex concepts into understandable forms, and presenting ideas for deliberation before formalizing content.
• Tailor content to meet the needs of different audiences (personas) and stakeholders, ensuring clarity and relevance.
• Collaborate closely with your manager, a technical writer and a graphic designer to produce cohesive and visually appealing content.
• Contribute to the development of training materials, product guides, product specifications, customer communications, video scripts, schematics, and more.
• Continuously seek opportunities to improve content quality and effectiveness.

Responsibilities

• Content Creation: Produce clear, concise, and engaging product content for various audiences and platforms, including but not limited to product guides, training courses, reference portals, animation transcripts and customer communications.
• Content Governance: structure, organize and maintain all published product materials on the Entersekt Knowledge Centre (online reference portal).
• Information Gathering: Actively seek out information from internal wiki resources, engineers and technical personnel to inform content development.
• Concept Synthesis & Structuring: Distill complex technical concepts into an understandable structure and product messaging. This may include supporting diagrams, visuals, or customer communications.
• Management & Coordination: Manage collaboration with team members and stakeholders to ensure content accuracy and consistency. Balance multiple tasks including drafting, reviewing, and finalizing content, while meeting deadlines.
• Stakeholder Communication: Present concepts to management for deliberation and incorporate feedback effectively.
• Quality Assurance: Edit and proofread content to maintain high standards of quality and professionalism.

Skills and Experience

Successful candidates for this role will generally possess the following qualifications and skills:

• Experience: 3+ years in product content creation, preferably in SaaS technology or payments industries.
• Technical Acumen: Ability to understand, structure and communicate complex digital products and authentication methods. 
• Proactive Inquiry: Skilled at asking pertinent questions to extract necessary information from technical teams.
• Writing Skills: Exceptional writing and editing abilities, with a focus on clarity and audience engagement.
• Industry Knowledge: Familiarity with, or ability to learn quickly about, digital 3DS products, fraud risk products and customer authentication products.
• Audience Adaptability: Proven ability to tailor content for various audiences and comprehend their unique needs.
• Collaboration: Strong track record of working effectively within cross-functional teams.
• Tools & Software: Highly proficient in Office 365 across Word, PowerPoint, Excel and OneDrive. Proficiency with technical content writing like Markdown and PlantUML preferred. Understanding of Gitlab and VuePress hosting is a plus.
• Education: Bachelor’s degree. 

Personality Attributes

• Communicative: Excellent interpersonal skills with the ability to articulate ideas clearly and effectively.
• Inquisitive: Naturally curious and unafraid to seek clarification to fully understand complex topics.
• Self-Reliant: Able to independently gather and synthesize information without over-reliance on others.
• Detail-Oriented: Meticulous attention to detail in all aspects of work.
• Organized: Strong organizational skills, capable of managing multiple priorities and projects.
• Proactive: A strong sense of initiative and the ability to work independently.
• Creative: Innovative thinker who can bring fresh ideas to content development.
• Adaptable: Flexible and able to thrive in a fast-paced, dynamic environment.

Role: Creative Lead (CGI)

Location: South Africa (Remote working until further notice)

About the role: 

We are seeking a visionary Creative Director (Lead) with deep, hands-on CGI expertise and proficiency in AI technologies to lead our world-class CGI/3D team in delivering visually stunning, high-impact creative work for global brands. This is a leadership role for someone who thrives at the intersection of art, design, storytelling, and cutting-edge technology - equally confident setting a bold creative vision, leveraging Ai-driven innovation and providing precise hands-on direction. 

You will drive creative excellence across large-scale CGI productions, oversee the growth and development of the global team, and ensure our output pushes the boundaries of what’s possible. Those with experience leading global campaigns and digital content for renowned brands across FMCG, Luxury, Premium Global Brands, and Technology sectors will have a distinct advantage. 

This is a dynamic role requiring adaptability, collaboration, and the ability to juggle multiple high-priority projects in a fast-paced environment. 

What You'll be Doing: 

• Lead and Oversee Projects: Own the end-to-end delivery of CGI projects, ensuring high-quality output that exceeds expectations, leveraging AI-enhanced workflows where appropriate to boost efficiency and creativity. 

• Creative Direction: Establish creative and technical direction for all CGI content, including sequence setup, lighting, rendering, and final delivery. Ensure the highest standard of work across all projects. 

• Mentorship and Team Development: Lead, mentor, and inspire a team of 3D artists and CG Team leads, providing guidance, constructive feedback, and career development opportunities. Motivate and influence the CG team to constantly strive for excellence in performance.  

• Collaborate Across Teams: Work closely with Producers and Team leads to align on project objectives and deliverables. 

• Resource Management: Allocate team resources effectively across multiple projects to meet deadlines and maintain quality. 

• Ensure Technical Excellence: Oversee the readiness of assets for review, troubleshoot technical challenges, and ensure that projects align with the latest CGI techniques, AI innovations and industry best practices. 

• Drive Innovation: Explore new tools, techniques, and workflows to push the boundaries of CGI and deliver innovative solutions. Investigate, propose and implement innovative ways of delivering CGI services to maximise efficiency and productivity  

• Client Interaction: Act as a client-facing representative for all CGI work, presenting ideas, discussing progress, and ensuring their vision is brought to life. 

• Brand Stewardship: Be a brand guardian by maintaining visual consistency and fidelity across all projects. 

What you’ll need:  

• Extensive Expertise in CGI: Proven experience in Data prep, lighting, compositing, texturing, and animation for both stills and animation. 

• Technical Mastery: Expert-level proficiency in Cinema4D + Octane and 3DsMax + Vray. Experience with other tools like Unreal Engine, Maya, Blender, or Redshift is a bonus. 

• Leadership Skills: Demonstrated ability to lead and inspire teams, manage resources, and deliver high-quality work under tight deadlines. 

• Strategic Vision: Strong creative and technical vision, with the ability to set and communicate benchmarks for the team. 

• Client Management: Excellent client-facing skills, with the ability to present, defend, and sell ideas effectively. 

• Proficiency in Advanced Tools: 

Adobe Creative Suite (After Effects, Photoshop, Illustrator, and Premiere). 

Advanced texturing tools like Adobe Substance Painter and Designer. 

Unreal Engine or other real-time rendering tools would be desirable  

• Strong Communication: Excellent written and verbal communication skills in English. 

• Project Ownership: Ability to take projects from concept to completion, while managing time, resources, and client expectations. 

• Eye for Detail: Impeccable attention to detail and quality assurance. 

• Curiosity and Innovation: A desire to continuously learn, explore, and implement cutting-edge CGI practices.   

• Business Development : Attend client meetings, present work, discuss needs and identify opportunities.  

You’ll have:  

• A relevant degree, diploma, or equivalent experience in CGI, Animation, or a related field. 

• A strong showreel showcasing CGI projects, including product visualization and animation. 

• At least 10+ years of experience in CGI/3D, with at least 3-5 years of team management experience. 

As a business we're committed to ensuring everyone on our team is fully trained and confident in using Pencil AI, and other approved AI tools. A wide range of Internal resources are available to make sure our teams stay ahead of the AI curve: training, webinars, newsletters, AI communities etc.  

You would be responsible for both you and your teams to be actively AI proficient and keeping up to date by:  

• Completing ongoing, structured [IIG] AI training including Pencil.  

• Continuously up-skilling using our approved AI tools including Pencil.  

• Stay up to date with evolving AI trends through our newsletters, webinars, hackathons, AI communities etc  

• Facilitate collaborative knowledge-sharing sessions to foster an open exchange of AI expertise and embrace our culture of Learning.  

Required experience   

As the senior design practitioner within the Creative team, the Creative Director will combine first-class design expertise, creativity and thought leadership with commercial acumen and leadership gravitas.  

REQ: 14468

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Role:  Integrated Designer - Digital and Motion Specialist 

Location:  Remote working until further notice 

About the role: 

We have a great opportunity for an Integrated Designer to work within a new team, to design and deliver a mix of digital, social, and motion assets for a variety of high-profile brands.   

You, together with your creative team, will work on a multitude of diverse projects from concept through to delivery ensuring tasks are completed on time and on brand. Your role as an integrated designer is to provide an integrated approach to design problem solving, conceptualisation and implementation of your proposed creative vision and design direction underpinned by a solid framework you’ve built with a carefully considered set of common components across all possible dimension and media spec.  

A job well done is an unbreakable & unified design language, a system easily replicated across multi-channelled media categories from digital, social and branding, key visuals, motion graphics and video content and so much more. Strong mixed media design thinking coupled with some wicked right-brain domination tactics, the occasional task to adapt existing assets across digital and social advertising will without a doubt, see nothing but flames.  

A strong understanding of conceptualisation, graphic design, animation, illustration, and typography is as essential as the experience to execute projects of all sizes and complete them with resourcefulness and dedication. You’ll ideally be from a digital or production agency background with around 10 years’ experience. The expectation is to maintain a fast paced and responsive workflow across multiple projects and brands within our organisation.  

Our team will work across the following, but not limited to:  

• Digital Marketing  

• Social Content – including video assets 

• Motion graphics 

• Adaptations   

• Commercialising Media  

• Product and campaign assets 

• Re-purpose and adapt existing brand toolkits to creative engaging fresh content. 

What you will be doing: 

• Work on projects from start to finish — working collaboratively across teams on ideation, creation, and implementation. 

• Show strong conceptual and integrated design thinking for web, digital, ecommerce and social content, motion graphics and advertising. 

• Define the look and feel for a variety of digital and motion design projects. 

• Implement existing brand guidelines on projects. 

• Develop user centred and engaging responsive web and email layouts. 

• The ability to work under direction and using your own initiative. 

• Presenting your work internally and to clients and manage workloads within agreed timings. 

• Keeping up to date with current design trends.  

• Understand what makes GREAT content e.g., best practices for making ecommerce, social assets, motion graphics and mobile first. 

Req ID - 17173

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Role: Senior Designer (Social)

Location: South Africa (Remote working until further notice)

As one of the most respected global brands on social, we’re building a team across 15 markets to own the social presence end to end: insight and ideation, platform-native creative, publishing, live ops, and community. From the first idea to the final reply, you’ll shape how the brand shows up every day and create work that influences culture. 

You’ll move at newsroom speed with rigorous craft—launching ideas that travel, partnering with standout creators, and turning comments into conversations that become cultural moments. The brief is straightforward: make the brand the most culturally relevant brand on social. You’ll have the scale, purpose, and creative freedom to make it real. 

If you’re motivated by ideas that matter, sharpened by data, and committed to making the internet more positive, this is the place to do it. Bring your craft and your courage. Together we’ll build culture—not just content—and do the best work of our careers. 

Your creative vision will bring the brand to life across social platforms and beyond. You'll work in partnership with the creative, social, strategy, and client’s brand teams to craft compelling visual work that connects with audiences in the moments that matter. You'll lead and guide designers and content creators, champion social-first thinking, and ensure every piece of visual content meets the highest standards of craft while feeling native to the platforms where the brand’s audiences spend their time. 

. 

THE ROLE 

You'll be the visual storyteller behind design work that makes the brand unmistakable in crowded feeds. Working at the intersection of brand strategy and creative execution, you'll translate consumer insights, campaign briefs, and the brand’s purpose into visuals that feel authentic, inclusive, and distinctive across every format and platform. 

We're looking for someone who combines strong conceptual thinking with hands-on design craft, someone who can develop a big idea and then execute it beautifully across social, digital, and, where needed, OOH and POS touchpoints. You'll guide and mentor a team of designers and content creators, pushing the standard of social-first design while integrating Gen AI tools thoughtfully into the creative process. 

Success means design work that captures attention, strengthens brand equity, and delivers measurable results. Work that people recognise as unmistakably before they even see the logo. 

WHAT YOU'LL DO 

• Lead the visual direction for social-first content and campaigns, developing strong conceptual ideas that differentiate the brand and perform across platforms 
• Design and produce social-first assets across TikTok, Instagram, YouTube, Pinterest, and emerging channels, ensuring every piece of content is platform-native, on-brand, and crafted to the highest standard 
• Develop visual concepts that flex across multiple touchpoints, from social formats to digital display, CRM, OOH, and POS where required 
• Champion conceptual thinking throughout the creative process, from briefing to execution, ensuring design solutions are rooted in insight and purpose rather than decoration 
• Art direct photography, video, and content shoots, guiding the visual treatment, styling, and composition to reflect the brands world authentically and inclusively 
• Build, mentor, and guide designers and content creators within the studio, fostering a culture of social-first excellence, collaborative feedback, and continuous improvement 
• Collaborate with strategists, copywriters, social media managers, and the  client’s brand team to develop integrated campaign assets that are visually cohesive and strategically aligned 
• Transform brand guidelines into distinctive, ownable executions that resonate with diverse audiences and feel relevant to the platforms and cultural context they appear in 
• Pioneer the thoughtful integration of Gen AI tools into the design and content creation process, using them to enhance ideation, exploration, and production without compromising craft or authenticity 
• Spearhead platform-specific design initiatives that leverage the unique strengths and visual language of each social channel 
• Stay ahead of social platform algorithms, features, design trends, and audience behaviours to ensure visual output remains current and distinctive 
• Manage multiple projects with varying timelines, formats, and platform requirements, maintaining quality and consistency under pressure 

WHAT YOU BRING 

• A portfolio demonstrating 6+ years of design experience, with strong examples of social-first design thinking and execution for consumer brands 
• Deep understanding of social platform behaviours, content formats, and visual performance factors across TikTok, Instagram, YouTube, Pinterest, and emerging channels 
• Strong conceptual ability, with a track record of developing big ideas that translate into compelling visual work across multiple touchpoints 
• Visual storytelling skills, with the ability to communicate brand purpose, emotion, and product messaging through design that feels authentic and culturally relevant 
• Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects) and Figma, with strong proficiency in producing assets at social speed 
• Experience art directing photography, video, or content shoots, with an eye for composition, styling, and inclusive visual representation 
• Proven ability to lead and mentor designers and content creators, providing clear direction, constructive feedback, and creative inspiration 
• Experience creating native content and design systems for key social platforms, with an understanding of specs, safe zones, and format best practices 
• A talent for presenting concepts to clients and stakeholders with clear rationale and conviction 
• The ability to manage multiple projects simultaneously, balancing quality, speed, and competing priorities 
• An understanding of inclusive design and visual representation, with experience or a strong interest in creating work that reflects diverse audiences authentically 

Gen AI and Agentic Thinking: 

• Proficiency with Gen AI design tools (such as Midjourney, Adobe Firefly, DALL-E, Runway) and their strategic application in social content creation and visual development 
• Agentic mindset: ability to break down complex creative challenges, identify the most effective visual approach, and execute systematically across multiple workstreams 
• Experience integrating AI tools into design workflows to enhance ideation, mood boarding, visual exploration, and production efficiency without compromising craft or brand integrity 
• Understanding of AI capabilities and limitations, with strong human oversight, quality control, and a critical eye for outputs that meet premium brand standards 
• Ability to prompt engineer effectively and evaluate AI-generated visuals for brand fit, authenticity, and design quality 
• Experience guiding team members in responsible and effective use of AI tools within the creative process 

NICE TO HAVE 

• Experience working on beauty or personal care brands 
• Experience in FMCG 
• Experience in an in-house agency, embedded studio, or social-specialist creative team 
• Motion design or animation skills (After Effects, Runway, or similar) 
• Experience with design systems, template development, or scalable content frameworks 
• An understanding of accessibility in design (colour contrast, type hierarchy, alt text, inclusive imagery) 
• Experience with social commerce creative or performance-driven design 
• Photography or illustration skills as a complement to design 

REQ: 16876

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Role: Senior Art Director – Conceptual Integrated Designer (12-Months FTC)

Location: Johannesburg, South Africa (hybrid)

About the role: 

Join our dynamic and innovative in-house creative agency, working with our client. Our team is dedicated to crafting engaging and persuasive content that resonates with audiences across both social and digital platforms. We collaborate with diverse departments to ensure our campaigns amplify our brand voice and presence. As a Conceptual Art Director for Integrated Design, you will play a pivotal role in driving creative concepts and optimising content for various platforms, all while working in an energetic and fast-paced environment.

As the Senior Art Director for Integrated Design, you’ll work closely with the local and regional client, manage your own work on the day-to-day running of local campaigns, working within specified timeframes and budgets. The right candidate will also have the ability to ensure quality and consistency of deliverables are met by self-QC.

What you will be doing: 

• Lead and develop creative concepts from brief through final delivery across advertising, digital, social, experiential and product interfaces.
• Generate original visual ideas and art directions that align with brand strategy and campaign goals.
• Manage and mentor mid-level and junior designers, providing clear creative guidance, feedback and professional development.
• Collaborate with copywriters, producers, strategists, account managers and developers to ensure integrated, high-quality output and on-time delivery.
• Oversee production — art direction on shoots, illustration, motion, retouching, layout and asset creation — ensuring consistency and excellence.
• Present creative work to internal stakeholders and clients; defend creative rationales and incorporate feedback effectively.
• Maintain and evolve brand systems, visual standards and design libraries; ensure work adheres to accessibility and platform guidelines.
• Drive process improvements in creative workflows, asset tagging, handoffs and collaboration tools.
• Stay current on cultural, design and technology trends; apply insights to push creative innovation.

What you need to be great in this role: 

• 6+ years of professional experience in art direction/design within an agency, in-house creative team, or studio environment (senior-level experience preferred).
• Strong portfolio demonstrating strategic thinking, concept-to-execution work across multiple channels (campaigns, digital, motion, product UI, packaging, etc.).
• Advanced skills in visual design, typography, layout, color, imagery, and composition.
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign), plus familiarity with motion tools (After Effects), prototyping (Figma/Sketch/Adobe XD) and asset management.
• Proven ability to lead and mentor designers and to manage collaborative creative projects.
• Excellent presentation, communication and client-facing skills.
• Strong time-management and organization skills; ability to manage multiple projects and priorities under tight deadlines.

Req ID: 16850

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