Role:  Senior Project Manager 

Location:  Johannesburg, South Africa 

About the role:

We are seeking a visionary Integrated Project Manager renowned for their outstanding work in the CPG sector to join our dynamic team. This is an exciting opportunity to elevate our brand's presence and impact across Europe. 

Our ideal candidate will excel in both integrated creative and high-volume adaptation work ensuring compliance, consistency, and competitiveness. We deliver across the purchase funnel producing broadcast, social, ecomm assets. As the Senior Project Manager, you will manage multiple projects simultaneously, ensuring the brand consistency and quality from the initial concept through to execution and delivery. Experience in CPG and integrated comms is essential, along with proficiency in utilizing the necessary tools and software to manage complex projects efficiently. 

This role offers the chance to work with iconic CPG brands as we launch a groundbreaking new global hub based in South Africa. By integrating automation and AI, we aim to revolutionize content creation and set new digital standards for the CPG consumer experiences. 

What you will be doing: 

• Overall responsible for integrated campaigns working with the Account Lead to deliver a high volume of localized assets, ensuring alignment with client objectives and brand guidelines. 

• Support Regional Account Lead on project planning, status, risks, and challenges. 

• Onsite client communicator for detailed timeline-specific project queries. 

• Creating production timelines according to SLA’s, building pipeline campaign forecasts to identify production peaks to resource PMs accordingly. 

• As well as owning E2E delivery, you will have offshore capacity to support volumes of work where you will need to brief designers on campaign specifics, timings and scope. 

• Overseeing and signing off IPMs adapted timings based on local market nuance. 

• Tracking regional pre-production tasks such as translations, price validation, global master approvals and market participation. 

• Escalating resource shortfalls to Account Lead and Project Director. 

• Overseeing and tracking PMs delivery progress, feeding status reports to regional and channel leads. 

• Build and nurture strong relationships with key stakeholders. 

• Lead regional production, localisation and delivery, ensuring direction, control, and effective communication throughout the process. Managing multiple campaigns, languages, and channels. 

• Provide PM team leadership, line managing up to 2-3 reports. 

• Drive campaign execution, and closure, monitoring progress, controlling deadlines, engaging relevant stakeholders and ensuring successful delivery and ensure data is accurately captured at every step.  

• Support the Account Lead to produce data-lead monthly reporting and strategic QBRs, as well as support across invoicing and out-of-scope work. 

• Lead daily stand-up calls with internal team ensuring production is on track and providing an escalation point to the relevant parties.  

• Review global campaigns, familiarise yourself with forecast data, to drive foresight of production. 

• Support the Account Lead on campaign kick-off calls, assisting on out-of-scope and out-of-guideline conversations as needed. 

• Ensure brand guardianship of local briefs and global guideline changes, while rolling out local campaigns in the sales market and re-iterating local SLAs. 

• Support Regional Lead with cost estimates for additional resource where needed. 
• Champion automation and future-facing ways of working.  

What you need to be great in this role: 

• 7+ years of relevant experience in digital, print and motion, covering owned and bought media. 

• CPG experience preferably personal care.  

• A detail-oriented professional with exemplary organizational skills, able to manage multiple projects simultaneously in a deadline-driven environment. 

• Skilled in risk management and problem-solving, with the ability to pivot and adapt strategies as needed to ensure project success. 

• An effective communicator who can foster collaboration across teams, ensuring clarity and alignment in project goals. 

• Experience working with multiple campaigns, languages, and channels. 

• Worked with automation and Gen AI tools to deliver content at speed and scale.  

• Demonstrated production experience on global brands with line management experience.  

• Strong account and project management skills, with experience managing onsite and offshore teams. 

• Proven ability to drive successful campaign production lifecycles, with an ability to assess risk in real time adapt using agile methodology. 

• Proficiency forecasting, resource management and project burn rate. 

• Keen eye for detail and commitment to innovation and new business growth. 
• Proficient in Adobe WF (or similar), Microsoft Office, and other related software. 

Req ID: 17081

#LI-MR1 #LI-ONSITE #LI-MIDSENIOR

Customer Success Manager

About the role

We're looking for a Customer Success Manager to be the primary post-sales owner of our customer relationships — making sure every customer is onboarded cleanly, supported through the messy bits, and continuously getting value from RetailNext. This is a hands-on, customer-facing role for someone who's equally comfortable troubleshooting a sensor at the store level and walking a regional director through a quarterly product review.

The right person for this seat is proactive, technically curious, and genuinely energized by long-term customer relationships. You won't wait for a ticket to land — you'll watch the health signals, spot trends before they become problems, and pull in the right teams to fix them. You're comfortable working independently across time zones, juggling multiple accounts, and switching fluidly between English and French depending on who's on the call.

This role sits at the heart of customer success at RetailNext. The work you do directly shapes whether customers thrive on our platform, and your feedback loop into product, engineering, and support is how the company gets sharper over time.

Reports to: Director of Customer Support

Location: South Africa — Fully remote

What You'll Do

Customer Onboarding & Enablement

• Own end-to-end onboarding for new customers, from kickoff through go-live
• Lead product training sessions for customer teams and store-level operators
• Coordinate with installation vendors to enable smooth deployment of Aurora sensors and supporting infrastructure
• Troubleshoot store-level setup issues across both software and hardware
• Set clear expectations early so customers know what success looks like from day one

Day-to-Day Customer Partnership

• Serve as the primary point of contact for all customer inquiries — product issues, setup questions, support escalations, and billing coordination
• Communicate fluently in French and English with customers across global markets
• Build long-term, trust-based relationships with customer stakeholders at multiple levels
• Translate customer pain into clear, actionable requests for internal teams

Customer Health & Adoption

• Monitor customer health across all Empowerment components and intervene before issues escalate
• Track product usage, engagement trends, and feature adoption using tools like Pendo
• Engage customers showing declining usage and run targeted recovery actions to get them back on track
• Drive adoption of new features by proactively communicating product updates and showing customers how they apply
• Monitor infrastructure health — device uptime and sensor performance — and initiate proactive fixes before customers feel the impact

Cross-Functional Coordination

• Coordinate with support, engineering, product, and operations to resolve customer issues quickly
• Drive accountability across internal teams so issues actually get closed, not just acknowledged
• Surface customer feedback to product and engineering to inform what we build next
• Identify root causes of recurring issues and partner internally to address them at the source

What We're Looking For

Required

• 2+ years of experience in a B2B SaaS customer success or account management role
• Professional proficiency in French (spoken and written) — able to communicate clearly and confidently with French-speaking customers
• Strong customer relationship management and communication skills in a B2B SaaS environment
• Ability to troubleshoot technical and operational issues across both software and hardware
• Strong organizational skills with the ability to manage multiple customer accounts simultaneously
• Ability to collaborate cross-functionally and drive accountability for issue resolution
• Solid understanding of customer lifecycle management, onboarding, and success metrics

Valued but Not Required

• Familiarity with analytics platforms, IoT-based solutions, or retail technology
• Experience working with global customers across multiple time zones
• Hands-on experience with customer health and product analytics tools like Pendo

What We Offer

• Own a portfolio of French-speaking accounts end-to-end — onboarding, technical support, adoption, and retention all sit with you
• Work at the intersection of software, hardware, and IoT — your role spans Aurora sensor uptime, store-level troubleshooting, and SaaS adoption with Fortune 500 retailers
• Fully remote from South Africa with global customer exposure and real input into how we sharpen our customer success playbooks, tools, and processes
• Monthly Recharge Day
• Holiday Exchange Program
• Best Self Benefit Program
• Medical Insurance
• Work from Anywhere up to 90 days

The Position

The Regional Sales Manager is a significant driver of company revenue and growth. Your responsibilities will include: learning the OPSWAT technology; developing and implementation of a strategic account plans targeting deployments of our Cybersecurity platforms and solutions. You will build the right relationships inside a target account, know how to leverage your company resources to the fullest, and negotiate and close new business. The ideal candidate will have previous work experience as a member of a corporate sales team and a career track record of exceeding multi-million-dollar sales quotas. Candidates selling into critical infrastructure and data diode sales experience are given a preference.

What You Will be Doing

• Strategically target business opportunities that leverage high value use cases, in key verticals.
• Develop and execute sales strategies and tactics to sell OPSWAT products, solutions, and services to exceed your sales quotas.
• Communicate value propositions to clients that speak intimately to their needs and requirements.
• Utilize client-centric, solutions-oriented selling strategies and hunter’s mentality to identify, qualify, convert enterprise sales.
• Effectively articulate financial ROI/TCO value, and build value throughout the negotiation process.
• Maintain extensive account and opportunity detail in Salesforce CRM, including account win plans, customer touch points, sales inhibitors, etc.
• Forecast and report revenue projections accurately to management.
• Overachieve on annual quota, measured quarterly.

What We Need from You 

• A minimum of 5 years successfully selling technology products and solutions to business.
• Bachelor’s degree, preferably in a technical discipline or equivalent experience.
• A successful track record selling complex-solutions directly to enterprise customers and through Channel/SI Partners.
• You’re persuasive, and have excellent negotiation and presentation skills. You can effectively communicate with both technology-oriented and senior business executives at the “C” level, and are comfortable articulating the technical and business value of the OPSWAT platforms.
• Your work is a mix of strategic and proactive account activity, and you have a demonstrated ability of uncovering, qualifying, developing, and closing new accounts.
• Ability to set goals, prioritize tasks, and achieve success with minimal oversight in a sometimes ambiguous work environment.
• You keep your pipeline accurate and your forecast updated for management.
• Possess, at minimum, a fundamental understanding of security threats, solutions, and security tools.
• Excellent time management skills, and work with high levels of autonomy and self-direction.
• You’re highly competitive, ramp quickly, are extremely adaptive, and pride yourself on exceeding sales goals.
• You are able to travel as necessary to your assigned accounts, and to Company meetings.
• Highly ethical and professional personal conduct.

About the role

What you'll be doing

• Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience
• Providing  proactive support to VIP players, ensuring their needs are met promptly and effectively
• Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions
• Responsible for analysing data and internal reporting
• Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs
• Staying updated with industry information, policies, and regulations in the iGaming sector
• Ensuring data security

What you'll bring

• Previous experience as an Account Manager within the iGaming industry
• Excellent communication and presentation skills
• Outstanding problem-solving skills with a proactive approach
• Have the ability to work under pressure, in a team environment and able to multitask with projects and tasks and adjust quickly to change and able to focus on new priorities
• Strong drive to achieve and exceed targets
• Willingness to work weekends
• Fluency in English

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role:

As an Enterprise Account Manager targeting the Public Sector market, you will own the sales process for the complete BeyondTrust portfolio of software products, focused specifically on enterprise clients. Building effective relationships, you will act as a trusted advisor throughout the sales process and play a crucial role in driving sales and delivering value to our customers.

We are looking for a candidate who has consistently achieved or exceeded targets in their previous roles. Your experience should demonstrate your ability to effectively collaborate with major global organizations, including those with complex structures and multiple decision makers.

Join our team as an Enterprise Account Manager and be a vital force in propelling BeyondTrust's industry-leading solutions to new heights, creating long-lasting partnerships and delivering enhanced security measures for your clients.

What You’ll Do:

• Lead the way in growing and expanding existing accounts, as well as cultivating new business opportunities.
• Source, develop, and successfully close complex software security programs within the Enterprise segment.
• Identify key decision makers and build strong relationships with senior stakeholders.
• Consistently meet and surpass quarterly sales targets.
• Provide accurate sales forecasts for all activities within your territory.
• Create and execute a comprehensive pursuit plan for Enterprise accounts, leveraging our solution platform effectively.
• Capitalize on upselling opportunities with existing customers.
• Collaborate with our solutions engineering team to deliver product demonstrations for potential clients.
• Conduct meetings with clients, delivering compelling presentations and proposing value-added services. Skilfully negotiate and influence to achieve successful outcomes.
• Serve as a trusted advisor to clients, remaining up to date with technical and industry information. Provide regular reports on industry trends and market conditions.
• Support and participate in corporate tradeshows and events.
• Maintain effective communication with internal stakeholders within Channel Management, Customer Success, Marketing and Professional Services etc.
• Manage, follow up on, and qualify all leads, ensuring accurate tracking within the CRM system (Salesforce).
• Proactively generate new business opportunities and establish new relationships.
• Drive engagements at the C-level and foster relationships with key stakeholders across complex organizations.

What You’ll Bring:

• Proven track record of successfully driving the adoption of SaaS solutions within enterprise accounts, with expertise in forecasting, sales planning, and sales operations.
• Experience in selling to global enterprise customers, handling deal sizes in the high six figures and beyond.
• Consistent history of surpassing revenue quotas and achieving new customer adoption goals.
• Demonstrated ability to engage and influence C-level executives.
• Adopts a consultative and value-driven approach to building client relationships.
• Exceptional verbal and written communication skills.
• Relevant experience in the Software Security market, displaying a genuine passion for our product and industry.
• Established reputation as a high-integrity top performer.
• Strong connections with senior-level security professionals among customers and partners.

Nice To Have:

• Experience with industry recognized sales methodologies, e.g., Challenger, SPIN, MEDDIC, Solution Selling.
• Experience with Salesforce CRM.
• Coachable with a commitment to continual learning and growth.

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com. 

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We are looking for a skilled Fleet Operations Manager to join the Central Operations team. 

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

This position will play a pivotal role in driving and managing the performance of Bolt's strategic fleet portfolio in Africa and Rest of the World markets. They leverage deep operational and commercial expertise, strong relationship management skills and a structured approach to performance accountability to ensure fleet partners deliver against contractual KPIs and growth targets. They build strong partnerships with fleet operators, foster collaboration across central and local teams, and ensure smooth fleet execution and measurable results across their assigned portfolio.

• Drive end-to-end performance management of an assigned portfolio of strategic fleets, ensuring vehicles meet contractual KPI targets and growth objectives
• Act as the primary central point of contact for fleet partners in scope, building strong working relationships with fleet leadership and ensuring alignment on performance expectations
• Lead structured operational review cadences (weekly and monthly) with fleet partners, providing performance analysis, market benchmarks and actionable recommendations
• Collaborate with central and local operations teams to ensure smooth activation, onboarding and ongoing operations of financed vehicles across assigned markets
• Identify and communicate performance risks, structural blockers and scalable improvement opportunities to central teams and other key stakeholders
• Support new strategic fleet launches in scope — mapping operational processes, establishing performance frameworks and enabling fleet partners to operate independently at scale

• You have a proven experience in account management, fleet operations or a related B2B operations role
• You have a demonstrated track record of owning a partner relationship and a performance metric simultaneously
• Experience working in or across Sub-Saharan African markets is strongly preferred for this role
• You have strong analytical and problem-solving skills; proficiency in Google Sheets and Looker or equivalent BI tools as well as AI tools and automation (e.g. for analysis, reporting, communication) to improve efficiency, generate insights faster, and enhance decision-making.
• You have excellent communication and stakeholder management skills
• Experience in mobility, ride-hailing, vehicle financing or fleet management is advantageous

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

Treasury Operations Manager

The Role The Treasury Operations Manager is responsible for overseeing the day-to-day running of treasury operations while driving the continued evolution of liquidity management, payment routing, and treasury infrastructure. This role combines hands-on operational ownership with team leadership, ensuring processes are robust, scalable, and aligned to a 24/7 global payments environment.

Key Responsibilities

Daily Operations Oversee the daily operations and responsibilities of the Treasury Operations team. Act as the central point of contact for treasury-related queries across the business. Build strong working relationships with adjacent functions. Ensure the team has appropriate coverage and escalation protocols to support our 24/7 network. On-call expectations will be discussed openly during the hiring process.

Team Leadership Lead and develop the individuals within the Treasury Operations team with a clear focus on building knowledge depth and expertise. Act as a mentor, providing constructive feedback, setting individual and team targets aligned with BCB’s wider objectives, and growing team culture. Serve as the primary escalation point while developing team members to operate independently.

TMS Embedding Embed our Treasury Management System. Refine configurations, build team confidence in reporting and forecasting, close gaps between system design and operational reality, and ensure the TMS becomes the trusted foundation for liquidity management rather than sitting alongside legacy workarounds.

Liquidity and Cash Management Manage liquidity across multiple currencies, jurisdictions, legal entities, and banking partners. Ensure cash positions are accurately monitored and forecast, and that supporting processes and reports are built for scale.

Operational Efficiency Drive continuous improvements in the TMS, payment processing workflows, and cash management frameworks. A strong understanding of payment routing is critical to this role: how payments flow between banking partners, the decision logic behind route selection, and the cost and risk implications of those choices. Work with Technology and Product teams to improve routing efficiency and streamline integrations.

Safeguarding Ensure all Treasury Operations activities and processes comply with internal policies and external regulations, with a thorough understanding of safeguarding obligations. Support audit requirements by ensuring the function's process documentation is always up to date.

Skills and Experience

• You'll bring demonstrated experience leading a Treasury Operations team in a fintech or banking environment (2-3 years), or a minimum of 5 years in a senior Treasury Operations role with clear readiness for leadership.

• Experience inheriting and stabilizing an existing team is particularly relevant.

• You'll have a strong understanding of end-to-end payment flows, key payment rails (FPS, SEPA, Fedwire, SWIFT), and payment routing logic, including how payments flow across banking partners and the operational, cost, and risk factors behind those decisions.

• Familiarity with digital asset or blockchain-native payment flows is a distinct advantage, but not essential.

• You'll have hands-on experience with Kyriba or a comparable Treasury Management System, and you are comfortable optimizing configurations, interrogating system outputs, and driving adoption and refinements within the team.

Personal Qualities

• Technically minded and highly detail-oriented with a strong instinct for spotting risk and inefficiencies.

• Diligent and conscientious; you excel in problem-solving and driving sustainable, long-term solutions.

• Persistent and results-oriented, comfortable working with both front and back-office functions on issues and initiatives.

• Excellent communication and interpersonal skills, with a passion for mentoring, knowledge sharing, and fostering a strong team culture.

What We Offer (South Africa)

• 30 days annual leave per year

• 4 wellbeing days per year

• 1 company volunteering day per year

• Group Risk Income Protection via Discovery/Vitality

• Medical Aid via Discovery/Vitality incl. Medical Savings Account

• Pension: 5% Employee / 5% Employer with Discovery

• Enhanced Parental Leave: 17 weeks full pay, 10 weeks half pay, then local statutory — for all parents

About BCB Group BCB Group is a leading provider of regulated payment and trading services in crypto and fiat for the digital asset economy. We provide accounts, cryptocurrency and foreign exchange market liquidity for some of the world's largest businesses, including exchanges, liquidity providers, market makers, investment firms, custodians, payment processors and wallet providers.

Our end-to-end suite of products is accessible through our Client Console UI and API. We offer more than 40 fiat and cryptocurrencies, deep trading liquidity, 24/7 instant payments through our instant settlements network BLINC, and secure crypto services. Authorised in the UK, France and Switzerland.

Job summary

The Associate Customer Success Manager (CSM) supports new customers through the initial implementation and activation of their DigiCert platform environment. This role focuses on customer onboarding and helping users feel confident and successful using the platform.

The focus will be on guiding customers through the platform experience and ensuring they have everything they need to move forward to their deployment phase.

This role is ideal for someone looking for a career in Customer Success, Customer Support, or SaaS.

What you will do

Customer Onboarding & Adoption

• Support new customers during their onboarding journey
• Join or lead onboarding kick-off calls to understand customer goals and expectations
• Walk customers through platform features, navigation and key workflows
• Help customers understand how to use the platform for their specific needs
• Encourage early usage and engagement across customer users

Customer Education & Training

• Deliver walk-through sessions
• Share training materials, guides and help resources
• Answer “how do I” questions and explain product features in simple terms
• Reinforce best practices and common use cases

Communication & Coordination

• Act as a friendly, reliable point of contact during onboarding
• Co-ordinate with Validation teams to ensure required validation steps are completed
• Work with internal and external stakeholders to establish the certificate infrastructure and co- ordinate the loading of Certificate Authority (CA) to ensure customers environment is fully operational
• Work with Support or Deployment teams when technical questions arise (without owning the fix)

Documentation & Handover

• Keep customer notes and onboarding progress up to date in internal systems
• Confirm when customers have completed onboarding and are ready for next steps

What you will have

• 2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sector
• Strong communication skills and confidence speaking with customers
• Friendly, helpful, and professional attitude
• Organized with good attention to detail
• Comfortable learning new systems and explaining it to others
• Interest in customer success, onboarding, or SaaS roles
• Experience delivering training, demos, or presentations
• Familiarity with CRM or customer success tools

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

#LI-FP1

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Job summary

The Associate Customer Success Manager (CSM) supports new customers through the initial implementation and activation of their DigiCert platform environment. This role focuses on customer onboarding and helping users feel confident and successful using the platform.

The focus will be on guiding customers through the platform experience and ensuring they have everything they need to move forward to their deployment phase.

This role is ideal for someone looking for a career in Customer Success, Customer Support, or SaaS.

What you will do

Customer Onboarding & Adoption

• Support new customers during their onboarding journey
• Join or lead onboarding kick-off calls to understand customer goals and expectations
• Walk customers through platform features, navigation and key workflows
• Help customers understand how to use the platform for their specific needs
• Encourage early usage and engagement across customer users

Customer Education & Training

• Deliver walk-through sessions
• Share training materials, guides and help resources
• Answer “how do I” questions and explain product features in simple terms
• Reinforce best practices and common use cases

Communication & Coordination

• Act as a friendly, reliable point of contact during onboarding
• Co-ordinate with Validation teams to ensure required validation steps are completed
• Work with internal and external stakeholders to establish the certificate infrastructure and co- ordinate the loading of Certificate Authority (CA) to ensure customers environment is fully operational
• Work with Support or Deployment teams when technical questions arise (without owning the fix)

Documentation & Handover

• Keep customer notes and onboarding progress up to date in internal systems
• Confirm when customers have completed onboarding and are ready for next steps

What you will have

• 2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sector
• Strong communication skills and confidence speaking with customers
• Friendly, helpful, and professional attitude
• Organized with good attention to detail
• Comfortable learning new systems and explaining it to others
• Interest in customer success, onboarding, or SaaS roles
• Experience delivering training, demos, or presentations
• Familiarity with CRM or customer success tools

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

#LI-FP1

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We are seeking a highly motivated Business Development Representative (BDR) to join our dynamic Sales Team within the IBN team at our Cape Town office. The ideal candidate is energetic, driven, and passionate about sales, with a natural ability to build rapport and communicate effectively.

Reporting to the Sales Manager, this role offers high visibility and a direct path to advancement into an Account Executive position following successful performance as a BDR. This role will primarily focus on targeting clients in the Europe region, requiring a strong understanding of international business dynamics and the ability to engage with decision-makers across diverse markets.

As our Business Development Representative, you will be required to: 

• Uncover, qualify, and build a robust sales opportunity pipeline
• Source and target new customers through cold calling via phone and email
• Apply creative lead generation tactics to uncover potential sales prospects
• Qualify leads by connecting with potential clients and identifying decision-makers at the Executive and C-level
• Secure commitment from prospects to meet virtually with an Account Executive for a product demonstration
• Maintain accurate records of all interactions with qualified prospects using Salesforce.com

To apply for this role, you should possess the following skills, experience and qualifications: 

• Strong desire to gain hands-on sales experience, including effective targeting, lead generation, and relationship development
• Excellent written and verbal communication, and presentation skills
• High-energy, results-oriented personality with a positive attitude and proactive approach
• Ability to quickly learn complex subjects and communicate them in a clear, simple manner
• Familiarity with sales tools such as Salesforce, Hubspot, Outreach, Zoominfo, or similar platforms is a plus
• Tertiary qualification preferred or related experience
• 1 to 2 years of relevant sales experience or a natural flair for honest sales, with integrity and an excellent ability to build rapport with sincerity

Ready to turn conversations into opportunities? Apply now and let your sales story begin!

Role: GenAi Project Director  

Location: Remote working until further notice 

A Little Bit About the Role: 

Are you looking for an opportunity to innovate with brands? Involving the development of strategy, creative concepts, content, and campaign implementation?

This role will be underpinned by passion and ambition, and those with experience in leading digital content and social campaigns within a creative agency will have an advantage. 

What we want to see is a proven track record of driving multiple complex projects forward, and the ability to bring in new business. You should have meticulous attention to detail, understand the importance of the profitability of your projects for the agency, and you will have proven yourself a safe pair of hands with the day-to-day management of the account. 

This is a great opportunity for a level-headed, strategic thinker, who has gravitas with a client. The success of the role will rely on your ability to spot opportunities to help clients achieve their business ambitions.  

Most important, this role requires a courteous, positive, and high-energy individual with great people skills.  

What you will be doing:

          Client services 

• Ensuring that the client experience is as positive as possible. Encouraging a positive, proactive solution first attitude, with clear communication in person, supported by documentation in email. 

• Where clients experience a negative service or we do not come across in the best light, escalate this to the Account Director to ensure that it does not happen again. 

• Responsible for Brand guardianship on their projects within the team. 

• Looks to constructively challenge the client and will proactively work with project teams to present any added-value solutions. 

• Negotiate to create win-win compromises with your client on behalf of your team members, where needed. 

• Keeps up to date with industry news, agency case studies and innovations that the clients can learn from. 

           Workflow management 

• Uses project management and workflow tools. 

• Responsible for the timely delivery of projects, escalating any potential issues to the Account Director, Project Manager (PM) or Creative Director (CD) where this might not be the case. 

• Identifies upcoming work and works with the Design Lead (DL) and PM to ensure these are accounted for in the Studio forecasts.  

               Project delivery 

• Will lead projects where required. 

• Is accountable for the brief and works with the client to ensure the team has obtained the right information required to begin work on the project. 

• Ensures that the project team and client agree to a budget and scope before work is commenced and obtains the necessary purchase orders to commence work. 

• Accountable for project timing plans, ensuring that project teams and the client are on board with them. 

• Accountable for scope management and scope creep on projects, working with the Project manager and Producers to ensure the client has approved and is aligned to these. 

• Escalates any projects that are at risk of an unsuccessful delivery to the Account Director. 

• Works with project teams to ensure that projects are running smoothly, ensuring that they understand the client's ambitions and that the client understands the requirements of the team to meet them. 

• Accountable for the final presentation of work to the client, ensuring that the work answers the briefs, all QA checks are complete and is presented in the best light. 

           New business development and pipeline activity 

• Identifies new business opportunities through relationships, always looking to up-sell IIG’s capabilities, and works with the AD to establish a plan to pursue the business. 

         Team development and inspiration 

• Actively participate in the sharing of knowledge and the facilitation of learning within the Studio. 

• Encourage a great team environment whilst keeping client centricity at the core of the team culture and values. 

• Influence and inspire your internal team to deliver projects to a high standard including QC. 

What you will need: 

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships. 

• The ability to manage and filter workflow as well as organise and prioritise workloads to maximise productivity. 

• Knowledge of account management and invoicing. 

• Highly creative with the ability to generate ideas and practically contribute to studio output. 

• Proficient in Microsoft Office and other related software. 

• Understanding of how to integrate with a client-side team whilst maintaining a top-tier agency service. 

Good to have:  

• Agency/communication/production industry experience  

• Basic understanding and genuine interest in artificial intelligence (AI) technologies, showcasing a curiosity for exploring its applications and potential impact. 

Req: 16361

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