This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Implementation Engineer

Adyen is looking for an Implementation Engineer to help our prospective, and existing merchants integrate or enhance existing integrations. This position requires a technical background and a commercial mindset when supporting merchants in designing potential solutions for accepting payments.

What you’ll do

• Utilize development and programming expertise to create scalable and robust solutions for merchant integrations, while ensuring adherence to payment best practices.
• Serve as a consultative partner in specific verticals such as e-commerce, point of sale, and multi-faceted platforms, guiding merchants through integration processes.
• Collaborate cross-functionally with Sales, Account Managers, Product, and Engineering teams to deliver seamless merchant experiences and drive continuous improvements.
• Leverage project management and technical consulting skills to oversee high-quality project delivery, guaranteeing the technical integrity of merchant integrations.
• Provide consultation on optimizing payment solutions, including checkout experiences, authentication, omni-channel payments, and platform onboarding, while collaborating with Developers and Product Managers to enhance the platform.

 Who you are

• Analytical skills: Able to come up with and communicate very pragmatic and practical solutions to complex integration problems.
• Problem solving: You’ve had 4+ years of experience in environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity.
• Knowledge: Having a good understanding of various areas of IT software to architecture and network, combined with experience with Web APIs and software development internet technologies and knowledge of technical processes (e.g. SQL / HTML / JavaScript / PHP / Java / scripting). A good understanding of the payments industry will help you excel in this position.
• Communication: You enjoy communicating with people at a variety of levels across different business areas of our merchants, in a concise manner, whilst having a good commercial impact awareness of your conversations.
• Self-motivated: You are committed and have demonstrated an ability to maintain high levels of productivity with minimal supervision. You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity, and both internal and external requests.
• Language: Fluent in English and Mandarin. Any additional language capability is a bonus.
• Location: Based in Shanghai, with opportunities to travel across Asia and beyond to assist our merchants and interface with other global offices.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Shanghai office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As an Integration Engineer, you will be responsible for learning impact.com’s technology and to assist with proposing and implementing technical solutions for our clients on the company’s SaaS  platform. Responsible for project management and execution during the onboarding phase, and supporting customers with migration-related work throughout onboarding. Working alongside the Client Success and other internal teams, you will interact  with clients (business and technology), answering questions about the integration process, best practices  and impact.com’s technology with the goal of getting clients live with their implementations in a timely  manner.

What You'll Do:

• Keep up-to-date with impact.com’s technology and industry updates 
• Design solutions & drive technical implementation of new and existing impact.com clients
• Lead technical conversations to scope and propose best solution based on clients’ business  needs 
• Develop and contribute to platform’s technical integration documentation 
• Work hand-in-hand to provide customers with a best-in-class streamlined onboarding experience 
• Provide customers with basic training and guidance on platform usage during the onboarding phase, and offer necessary assistance and support to customers with migration needs.
• Troubleshoot client issues as encountered during the onboarding process

What You Bring: 

• Bachelor’s degree in Computer Science, Engineering, Science, Maths or Science or Commerce related discipline
• 2-4 years working in a tech-focused role at a digital marketing or technology focused company. Familiarity of affiliate and/or digital marketing industry preferred.
• Proven performance in an Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing capacity. 
• Practical experience in the design and implementation of client solutions on SaaS platforms,  preferably in digital marketing domain 
• Self-starter with a focus on creating and/or refining operational processes 
• Voracious learner who is willing to be out of their comfort zone 
• Natural curiosity leading to a deep understanding of the client’s challenges 
• Passion for solving customer issues in a fast paced environment 
• Phenomenal problem-solving & troubleshooting skills 
• Excellent verbal & written communication in English, including the ability to communicate complex  technical information to a non-technical audience 
• Solid foundational knowledge and hands-on practical experience in utilizing web technologies  including but not limited to HTML, JavaScript, SQL and REST APIs 
• Shadow senior resources on increasingly complex integrations, and seek assistance for medium  to complex rescoping requests 

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

What You Will Do

This engineering team is responsible for building ultra low latency trading and risk management systems to access trading interfaces of major cryptocurrency exchanges around the world, reducing latency through algorithm and network optimization, and provides support for a large number of strategies deployed globally.

You will be responsible for the architecture design, development and performance optimization of the trading and transaction risk management systems with low latency and high throughput, ensuring their stability and efficient operation.

Who You Are

• Bachelor/Master degree in Computer Science or a similar discipline with a strong academic background
• Proficiency in C++ 20 and above, familiarity with Python or other scripting languages is a plus
• Infra development experience in financial services or tech firms
• Familiar with the Linux environment, multithreading, TCP, UDP communication
• Experience in trading and/or risk management systems, data analysis and data mining is preferred
• Fluent in both English & Mandarin in order to communicate effectively with colleagues across different regions
• Programming contest (e.g. ACM/ICPC, NOI, etc.) experience is a plus
• Experience in AI related implementation projects is a plus

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a Customer Solutions Specialist, you will be an impact.com platform expert, enabling you to provide  world-class customer support, assisting our clients in the best way to use our platform to manage their  Partnerships Channel. Engaging with a wide range of clients (from small publishers to multinational  brands) via our in-app live chat and ticket system. Collaborating within your team and with other teams  using a selection of tools to craft solutions to clients’ issues. Your daily role will be to provide support for  account setup, platform usage as well as basic finance related questions. You will have the opportunity to troubleshoot technical issues and the ability to escalate to other teams where applicable. Your curiosity and drive will be needed to continuously learn about impact.com’s platform and our clients’ partnership  marketing efforts.  

What You'll Do:

• First point of contact when a client has a problem with using the platform. 
• Engaging with our users via in-app chat and ticketing 
• Investigating and troubleshooting user and platform issues, including replicating the client’s  experience, testing features and gathering information  
• Learning how to best assist our client’s business through the best use of the platform and new  features as they are developed 
• Manage support cases to ensure issues are recorded, tracked, resolved, and our client’s feel  supported all in a timely manner. 
• Liaising with a diverse group of professionals across multiple teams.  
• Get involved in cross-functional projects aimed at improving customer experience and operational  efficiency.  
• Working with the Senior team to drive operational efficiencies, change and alignment with internal  teams.  
• Mentor the broader team.

What You Bring:

• 2-4 years of experience in customer support/service within the SaaS world is preferred
• Master's degree, majored in Research, Computer Science, Finance, Linguistics
• Basic understanding of how business processes work to empathise with what our clients are  trying to get done on our platform
• “Super user” level understanding of the internet - Google-Fu master!
• Detail-oriented, able to effectively prioritize tasks, triage conflicting issues with solid time  management
• Customer-centric, willing to be an advocate for your client’s needs and a passion for providing a  great customer experience
• Excellent English verbal and written communication skills
• Able to break down complex topics into digestible explanations
• The ability to analyze data for insights 
• A quick thinker and problem-solver with the ability to pivot when needed
• A self-starter that can work autonomously as well as in a team, and knows how to get stuff done
• Resourceful and able to teach oneself and find an answer
• Hungry to learn and continuously growing your knowledge as the Product/Business evolves
• Familiarity with concepts like API, FTP, SQL, JavaScript, HTML, affiliate marketing is a plus
• A tertiary qualification in customer service or digital marketing is beneficial

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

• Trade and research systematic trading strategies on multi-market futures and options, with a focus on the arbitrage of derivatives
• Develop trading strategies and contribute to portfolio construction and multi-factor alpha blending
• Effectively use machine learning tools to model data and conduct strategy backtesting and optimization
• Work closely with your trading team to implement algorithmic trading strategies
• Responsible for the operation and risk monitoring of trading strategies

• Master degree in Science, Engineering or Quantitative Finance with a strong academic background
• 2-3 years of trading or research experience with high frequency quantitative strategies
• Familiar with market microstructure and backtesting systems
• Experience with mathematical and statistical modeling, strategy optimization, and able to analyze large financial datasets
• Proficient in a programming language such as python, C++ or C, familiar with code acceleration methods, and have a good understanding of system architecture, framework and deployment
• Familiarity with network design and reducing latency would be a plus
• Experience in the development of cutting-edge machine learning techniques would be good to have
• Demonstrable passion in the digital asset space
• Creative problem solver who is intellectually curious
• Fluent in both English & Mandarin in order to communicate effectively with colleagues across different regions

Role: SEO/SEM Specialist, China International

Reports to: VP Operations, Emerging Markets

Location: China (flexible)  

THE OPPORTUNITY

This is an opportunity to work with the leading Independent Marketing Intelligence Company. You will join a global company with a global culture to match. We live and breathe our MiQ values in order to help businesses win and support our employees professional and personal development.

The role encompasses ability to set-up and successfully execute Search campaigns across multiple MiQ regions, including North America, LATAM, EMEA, MENAT and APAC. As such, you would be involved in and supporting the growth of Chinese brands across the whole world. You will also play an active role in shaping the development & growth of this newly established MiQ SEM/SEO offering world-wide.

JOB RESPONSIBILITITES

Your main responsibilities will include:

Campaign Set-up & Execution

• Develop, execute, and optimize comprehensive SEO/ SEM strategies that align with the business and brand’s goals, ensuring improved website rankings and higher visibility in organic search results
• Manage and implement on-page, off-page and technical SEO
• Conduct detailed keyword research and analysis to identify opportunities and inform content strategies, ensure content copy optimization, and achieve competitive positioning.
• Monitor, analyse and report on campaign performance success (or issues – with action plan), covering key metrics and KPIs, such as website traffic, rankings, click-through rates, conversions, and return on ad spend (ROAS), complete with data and insights presentation and actionable plans
• Thorough and issue-free floodlight tracking & other set-up carried out in CM360
• End to end campaign ownership and performance monitoring – including & especially campaign set-up & optimisation
• Use insights to build client rapport to up-sell and earn incremental opportunity

Portfolio Management

• Deliver on-target margin whilst retaining & growing client spends
• Balance portfolio growth objectives with margin/profitability objectives across a variety of campaign types
• Grow campaign portfolio revenue via surpassing client KPIs, supporting custom insights and building client relationships
• Use data, analysis, and optimisation expertise to deliver campaign ahead of pace and maintain performance

Internal Collaboration

• Work closely with the AM team in China and DnA team in Bangalore on custom insights planning & production
• Work with various Central and local (China) departments to aid in any of the following:

o Campaign Process – uphold and follow China International processes

o Pre-campaign qualification support – including support on Media Plans

o Best-practices – adhere to and uphold campaign activation best practices

o Troubleshooting – work on own initiative to identify and resolve campaign issues

External Communication

• Attend/participate/lead in external meetings - deliver insight pieces and answering client questions as part of Q&A
• Ownership of weekly reporting for clients – including direct collaboration including face-to-face. Emphasis on delivering value for clients via focus on actionable insights
• Being able to clearly & accurately relay the role & interplay between various digital channels (i.e. the role of Search vs Display vs Social, etc)
• Oversee the health of our digital assets and collaborate with developers to identify and fix any technical issues and ensure SEO best practices are properly implemented

Innovation

• Subject-matter expert internally and externally with regards to SEO/SEM set-up, performance & overall contribution to campaign funnel/user journey/campaign performance
• Manage lead generation and email marketing campaigns, which include optimize landing pages to drive conversions and improve the user experience.
• Regularly use campaigns to test and implement innovative ideas – driving more scale or superior results (or both)
• Maintain and evolve MiQ trading/operational processes and best practices
• Motivated by learning opportunities and is inquisitive
• Own & deliver improvement recommendations on SEM/SEO offering with a view to growing client spend & satisfaction over time

REQUIRED EXPERIENCE

• Minimum 3 years of experience with hands-on set-up & optimisation across SA360, Google Ads & Bing Ads platforms
• Proven track record of delivering results at scale for PPC activity
• In-depth understanding of set-up (CM360, SA360, Bing Ads & Google Ads) and optimisation (SA360, Google Ads, Bing Ads)
• Experience with SA360, Bing Ads is a must. 
• Good understanding of tracking set-up process, options & troubleshooting via CM360 & GA4
• Good understanding of the programmatic & wider digital ecosystem in NA, EMEA and APAC – with a focus on the roles of Search & Display in that

• Experience working in client-facing environment would be an advantage
• Experience with Mobile Performance campaigns is a bonus

REQUIRED SKILLS 

• Proven relevant qualifications and minimum 3 years of experience in similar SEO/SEM role with a strong track record of managing PPC budgets, improving rankings and driving paid search campaigns
• Proficient with hands-on implementation experience with SEO/ SEM consoles and third-party tools, such as GA4, Google Ads
• Strong understanding of digital and performance marketing, programmatic advertising and display networks, and relevant data analytics
• Fluent English & Mandarin are essential. Strong communication skills
• Attention to detail and proactive problem-solving mentality
• Skilled in HTML, CSS and JavaScript for SEO purposes would be a bonus
• Up-to-date knowledge of search engine algorithms and best practices in web and mobile SEO
• Strong troubleshooting ability, clear systematic approach to problem solving
• Strong communication skills and an ability to work both independently and contribute within a team environment
• A start-up mind-set and ability to prioritise effectively
• Good presentation skills
• Alignment with MiQ's core values/culture
• A can do' attitude to provide energy, drive and enthusiasm
• A dream to grow your career as the company continues to expand regionally & globally

WHAT WE VALUE IN OUR PEOPLE

Passion – We love and live what we do

Determination - We always find a way to figure it out

Unity – We back each other and challenge each other

Agility – We anticipate the unexpected, embrace and adapt to change

Courage – We dare to think unconventionally

At MiQ, we don’t just accept the differences of our people, it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace.