About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in the New Cairo Office , with additional regional and global support offices. 

Key Responsibilities:

• Monitor and respond to customer inquiries, comments, and messages across social media platforms (e.g., Instagram, Twitter/X, Facebook).
• Ensure all responses are aligned with Tamara’s tone of voice and customer experience guidelines.
• Handle customer complaints, escalate complex issues, and follow up until resolution.
• Identify and flag potential risks, sensitive cases, or PR-related concerns to relevant stakeholders.
• Maintain SLAs, KPIs, and quality standards in all interactions.
• Collaborate with internal teams (Customer Support, Risk, Payments, Tech) to resolve customer issues.
• Document customer interactions accurately using internal tools (e.g., CRM/Zendesk).
• Support in managing app reviews and public feedback professionally.
• Track recurring issues and provide insights for continuous improvement.
  
  

Requirements:

• Experience in customer support or social media moderation.
• Strong written communication skills in Arabic and English.
• Ability to handle difficult customers with empathy and professionalism.
• Familiarity with social media platforms and customer engagement tools.
• Ability to multitask and work in a fast-paced environment.
• Basic understanding of fintech or BNPL is a plus.

Teneo is looking for a talented and driven Senior Vice President with a passion for strategic communications to join our Strategy and Communications team in the Middle East. Teneo’s Strategy and communications service offering provides all aspects of integrated communications counsel to business and government leaders and CEOs. This role is part of a thriving team advising high-profile clients on how to create effective narratives, manage reputation, engage with key audiences and tell proactive stories which support clients’ strategic objectives.

We’re interested in meeting candidates with wide-ranging perspectives, and we’re open to hearing from you whether you currently work agency side or in-house. The successful candidate will ideally already be based in KSA or have recently worked for clients/employers in the Kingdom.

It’s key for us that you can cut across sectors and switch seamlessly between all our disciplines, from reactive issues management to proactive storytelling. And we’d love it if, like us, you’re intellectually curious, creative, collaborative, and eager to learn.

As a Senior Vice President you’ll be a primary contact for clients, responsible for providing the highest quality of service to our clients and playing a pivotal role in driving forward activity across multiple account teams, delivering regular insight and analysis, and supporting clients’ reputational and strategic objectives. Senior Vice Presidents manage and coach our Senior Associates and Vice Presidents and work into and learn from our Managing Directors.

Working at Teneo in the Middle East

Teneo works with some of the world’s biggest public sector and corporate entities across a wide range of sectors and issues, including energy, tech, FMCG, financial services and government offices. Our clients include a significant number of the FTSE 100 and Fortune 100, as well as other global public and private corporations and government entities. We’re an ambitious, global consultancy which allows candidates unmatched opportunities to develop and work with inspiring, motivated people.

Although this role is to primarily support our publicly listed corporate clients with financial communications and investor relations, we actively encourage our people to grow and develop their advisory skills across all our disciplines, including financial and M&A, digital, creative campaigning and corporate communications, change and employee engagement, leadership coaching, sustainability, strategy and research, issues and crisis management, and restructuring and management consultancy, to solve complex business issues for our clients.

Key Responsibilities

As a Senior Vice President with the Strategy and Communications team at Teneo, your role will include:

1. Providing investor and capital markets expertise – Guide clients in their engagement with buy and sell-side stakeholders, relevant stock exchange(s) and institutional, retail and governmental shareholders.
2. Leading communications strategy development and deployment – leverages research, insights and discussions with client to lead the creation of communications strategies, leveraging Teneo’s resources, offerings and expertise across business segments.
3. Overseeing strategy development and deployment – oversee the development and implementation of the investor relations and financial communication strategy, for institutional and retail investors. Will include leading the development of earnings announcements, investor presentations, Q&As, media talking points and risk analysis and mitigations.
4. Account management – lead on account delivery, managing a team of experts to deliver high quality client servicing and acting as the main point person with the client. Actively coach and mentor junior team members.
5. Client management – build and maintain strong relationships with the client, seeking growth opportunities where possible. Proactively manage the client and work to take advantage of opportunities/ resolve issues as needed.
6. Supporting new business development - actively build a network of new client/ prospect relationships, working on new business opportunities including leading proposals and participating in client pitch meetings. Demonstrates commercial acumen in costing and managing the delivery or projects. Develops understanding and fluency across Teneo’s service offerings.
7. Supporting wider team management – taking responsibility for Talent Managing junior colleagues, supporting their performance reviews and career growth within the firm. Supporting the smooth running of client servicing operations.

Furthermore, you will be expected to:

• Build strong relationships, fostering long-term partnerships and seeking organic growth opportunities through new business proposal development;
• Create advisory notes for client leadership, addressing media narratives, financial markets insights, geopolitical risks, and reputational issues, while monitoring media coverage for clients and competitors;
• Provide support and insight to your client teams, proactively highlighting opportunities, and potential areas of concern;
• Build a strong network of effective relationships internally and externally;
• Proactively seek formal and informal learning and development opportunities to support your professional growth and contribute to the sharing of learnings across the wider team; and
• Actively coach and mentor Senior Associates and Vice Presidents on your account teams. Lead, manage and motivate more junior colleagues.

Essential Skills and Experience

• A bachelor’s degree or higher in communications, journalism, political science, law, public policy, international relations, business, finance, accounting, or a related field
• 7-10 years + of experience in a strategy, communications or finance/investor relations role – within agency or in-house
• Strong understanding of finance, capital markets and/or investor relations
• Experience in the Saudi market – its media, Investor Relations and business landscapes
• Native or fluent proficiency in Arabic
• Outstanding leadership skills, especially in multicultural and interdisciplinary settings
• Experience offering client senior client counsel across a broad range of corporate reputational or market-related topics
• Strong ability to grasp clients’ business objectives and relevant wider industry dynamics to enable drafting of compelling narratives and content
• Experience working with international media, including handling crises and issues
• Exceptional written and verbal communications skills
• Excellent presentation skills
• Analysis and data visualisation skills
• Excellent command of Microsoft Office (PowerPoint and Word)
• Excellent project management skills
• Client and team management skills
• Experience coaching, mentoring and developing more junior colleagues

Desired Skills and Experience

• Understanding of digital communications
• Experienced in managing people
• Problem solver with a positive attitude
• Flexible and always willing to try
• Detail oriented and committed to high quality deliverables
• Intellectual curiosity and entrepreneurial spirit
• Humble, honest and respectful
• Resilient and performs well under pressure
• Comfortable with uncertainty
• Readiness for frequent travel and stints at clients’ offices

What we can offer  

New joiners are supported by an induction programme, and continuous development is a key focus of life at Teneo - learning and knowledge sharing are at the heart of this. We have an environment and culture that is focused on supporting your development and career progression. We support this with a dedicated Learning Team who provide a range of learning opportunities and personal development support.  

Given our client base you’ll be working on career-defining work that is exciting, rewarding and one where you can make a real impact to high profile projects. 

Teneo works with clients on complex issues and challenges that often require a multidisciplinary approach that leverage our main business segments – Strategy & Communications, Management Consulting, Financial Advisory, People Advisory, and Risks Advisory. You will have opportunities to work alongside our experts in these disciplines to develop and deliver an integrated solution. 

Company Benefits   

As well as this we offer a whole host of benefits and reward including: 

• Competitive salary  
• 21 days holiday 
• Discretionary annual bonus 
• Annual salary review 
• End-of-service benefits    
• Private medical insurance (individual and immediate family members) 
• Regular social, cultural and charitable activities 
• Flexible and remote working with office laptop provided 

About Teneo

Teneo is the global CEO advisory firm. We partner with our clients globally to do great things for a better future.

Drawing upon our global team and expansive network of senior advisors, we provide advisory services across our five business segments on a stand-alone or fully integrated basis to help our clients solve complex business challenges. Our clients include a significant number of the Fortune 100 and FTSE 100, as well as other corporations, financial institutions, and organizations.

Our full range of advisory services includes strategic communications, investor relations, financial transactions and restructuring, management consulting, physical and cyber risk, organizational design, board and executive search, geopolitics and government affairs, corporate governance, ESG and DE&I.

The firm has more than 1,800 employees located in 45+ offices around the world.

Burson MENA

Burson’s MENA operations stand as one of the largest and most respected communications agencies in the region, delivering impactful strategies rooted in craft, curiosity, counsel, and camaraderie. Burson MENA is a trusted partner for clients navigating complex communications and public affairs landscapes, shaping reputations, and driving business outcomes across diverse sectors.

Offices in Dubai, Abu Dhabi and Saudi Arabia and also part of the region is Qatar, Jordan, Bahrain and Egypt our team combines strategic expertise with AI-driven insights to craft compelling narratives that influence key decision-makers. Backed by a strong international and global network, we provide innovative, data-driven solutions that connect with audiences and create lasting impact. At Burson, our inclusive and high-performance culture fuels innovation, empowering individuals to excel and collaborate in a dynamic environment where growth thrives.

More about the role:

As an Account Executive, you will be an integral part of our client teams, providing essential support to deliver exceptional results for our Destination Marketing clients. This role offers a fantastic opportunity to learn the ropes of public relations within a specialized field, focusing on business-to-business (B2B) and corporate communications. 

You will gain hands-on experience in various aspects of travel PR, from media relations and content support to research and event coordination. You'll assist in crafting compelling business messages, monitoring industry trends, and contributing to significant thought leadership initiatives. This position is ideal for someone passionate about the financial landscape, eager to learn from experienced professionals, and ready to make a tangible contribution to client success and team

What you'll do:

• Conduct daily media monitoring, compile coverage reports, and track industry trends. 
• Assist in drafting press releases, media alerts, social media content, and other communication materials. 
• Support media outreach efforts, helping to build and maintain relationships with key journalists. 
• Coordinate logistics for press conferences, events, and client meetings. 
• Conduct thorough research on industry news, and political developments to inform strategies. 
• Help prepare presentations and client-facing documents, ensuring accuracy and quality. 
• Support thought leadership initiatives by assisting with research, data collection, and content organization.
• Manage administrative tasks, including maintaining activity trackers and ensuring timely delivery of project components. 

Experience that contributes to success:

• Previous relevant experience, including internships, in PR or communications, preferably within corporate or tourism, travel or destination marketing. 
• Strong interest in Tourism markets and corporate communication. 
• Excellent written and verbal communication skills, with a keen eye for detail.
• Demonstrated ability to conduct thorough research and synthesize information effectively. 
• Proactive, organized, and able to manage multiple tasks in a fast-paced environment. 
• Familiarity with media monitoring tools and social media platforms. 
• Eagerness to learn, a positive attitude, and a strong work ethic 

More about the role:

Are you passionate about joining one of the leading global communications agencies in the region? Working on the biggest global destination projects across sport, entertainment, culture and more? Want to be part of a team leveraging data, AI, and innovative technology to solve complex challenges for leading brands? Burson's Data & Intelligence unit is a dynamic team at the forefront of the communications industry, offering unparalleled opportunities to drive impact and shape the future of PR.

We're a team of data scientists, engineers, analysts, and strategists who use advanced AI-driven solutions across sector account teams

• Anticipate & Manage Risk & Reputation: Predict potential crises, identify disinformation campaigns, and proactively manage brand reputation in an ever-evolving digital landscape.
• Create Personalised Content at Scale: Develop data-driven content strategies that resonate with specific audiences and drive engagement.
• Support on Account Management asks – be able to communicate with clients.
• Navigate Sector-Specific Challenges: Provide deep insights and tailored solutions for clients across diverse industries.
• Measure Performance & Demonstrate Value: Go beyond vanity metrics to demonstrate the real-world impact of PR campaigns and provide actionable insights for continuous improvement.

What you'll do:

• Lead and oversee the entire data lifecycle, from strategic collection and robust cleaning to complex organization of diverse data sources, including advanced media monitoring platforms, social listening tools, survey data, market research, and internal databases, ensuring they are primed for insightful analysis.
• Direct and execute comprehensive research initiatives on industry trends, competitive landscapes, audience segmentation, and emerging technologies within sport, entertainment, and gaming to inform overarching PR strategies with deep intelligence.
• Develop and present high-level, compelling reports and strategic presentations that clearly articulate research findings, data analysis, and their strategic implications to senior clients and internal stakeholders, ensuring understanding and buy-in.
• Architect and implement sophisticated measurement frameworks and KPIs to assess the effectiveness and ROI of integrated PR campaigns, focusing on extracting meaningful performance insights.
• Oversee and interpret comprehensive campaign performance data, identifying key drivers of success and areas for strategic improvement and innovation.
• Formulate and champion data-backed strategic recommendations, often to C-suite level clients, designed to enhance campaign effectiveness, expand reach, and drive business outcomes across target audiences.
• Mentor and develop junior data analysts, fostering a culture of continuous learning and data-driven excellence within the team.

Experience that contributes to success:

• Deep expertise and strategic understanding of the media landscape and its profound influence on culture, society, and consumer behaviour, with a keen interest in how PR campaigns shape public perception and drive brand engagement through insightful analysis.
• Advanced degree (Master’s preferred) or extensive equivalent experience (6+ years) in Data Analytics, Business Intelligence, Statistics, Marketing Science, or a related quantitative field.
• Proven expertise in data visualization tools (e.g., Tableau, Power BI, Looker Studio) and a superior ability to craft compelling data stories for executive audiences.
• Extensive experience leading the use of advanced traditional and social media monitoring and listening platforms (e.g., Meltwater, Cision, Signal AI, Brandwatch, Sprinklr, to gather strategic intelligence.
• A track record of staying abreast of emerging data analysis techniques and advanced analytical tools that drive actionable insights, and leading their adoption within an organization.
• Exceptional strategic analytical, critical thinking, and complex problem-solving skills, with a laser focus on delivering actionable insights and strategic recommendations.
• Highly detail-oriented with an unwavering commitment to data integrity, accuracy, and strategic relevance.
• Deep expertise in leveraging data for strategic decision-making, performance measurement, and demonstrating quantifiable ROI through insightful analysis

#LI-RE1