In the Content Creator position you’ll be responsible for developing the social content across a variety of platforms.

This role provides a huge opportunity to redefine the category and create content that truly has impact. As a social-first creative you’ll need to craft ideas that demonstrate cultural relevance and will be responsible for the daily management of the local community and moderation of our brand's social channels, ensuring that our content resonates with local audiences and meets their needs. This role is fully remote but we are looking for people in the Santiago area (Chile) to join our growing team.

In this role you will:

• Develop and execute creative and engaging social media strategies in collaboration with strategy and creative teams.
• Manage the day-to-day handling of social media content across channels including Facebook, Twitter, Instagram, and YouTube, adapting content to suit different channels.
• Spot social opportunities within wider creative ideas. Mainly focusing on Instagram and Tik Tok.
• Develop a monthly social editorial calendar and align with the wider content team.
• Create content in-the-moment in response to social trends.
• Ensure legal compliance of content (e.g. copyright and data protection).
• Develop innovative creative in response to client briefs, alongside identifying proactive opportunities to develop social content that will fulfill the brand objectives.
• Present ideas comprehensively to clients and colleagues, confidently explaining and supporting your thinking.
• Amend and redevelop content in response to feedback.
• Understand performance metrics, and use them to inform future creative development.
• Be responsible for the full creative funnel, from ideation to creation of social content.
• Understand social platforms and trends in real time to trigger new ideas and proposals for campaigns. 

Experience you already have:

• A social native, active across a multitude of platforms.
• Demonstrate passion for socially-led creative thinking.
• 2+ years of proven work experience as a social-first creative for an agency / brand.
• Experience of developing exciting social executions for brands.
• A keen eye on emerging social trends across platforms
• Experience of crafting reactive content in response to social trends.
• Experience working on brave, innovative brands, looking to push cultural boundaries.
• The individual must be at ease recording content and appearing on-camera, with the capability to manage the end-to-end production process, including copywriting and creative development.
• A keen eye for visual details and accuracy.
• A deep understanding of consumer behaviour, and adapting content plans to address the needs of the community.
• Video editing is a 'must. We are looking for an independent creator capable of managing projects from concept to completion, including basic editing of their own content.
• A great team player.
• The ideal candidate should be well-versed in the User-Generated Content (UGC) landscape.

Overview

We are seeking a Manager, Program Management to lead and develop a globally distributed team of Program and Project Managers within PagerDuty's Professional Services organization. This role is primarily a people leadership position, responsible for building team capability, driving delivery consistency, and enabling measurable customer outcomes at scale. The Manager, Program Management partners closely with Professional Services leadership, Customer Success, Sales, and cross-functional operations teams to ensure the PM team is well-equipped, effectively deployed, and delivering high-quality outcomes across the customer lifecycle.

The ideal candidate brings a strong foundation in program delivery and a proven ability to lead distributed teams through change. They lead with clarity, invest in the growth of their people, and maintain a high bar for operational rigor and customer impact.

Job Responsibilities

People Leadership & Team Development

• Directly manage a team of Program Managers and Project Managers across multiple geographies, including Chile, the US, Canada, and dotted-line partnerships in EMEA and APAC.
• Drive team performance through clear goal-setting, regular coaching, structured feedback, and meaningful career development conversations.
• Lead hiring, onboarding, and talent development efforts to build a high-performing, cohesive team across a distributed environment.
• Foster a team culture that values accountability, continuous improvement, and customer-centricity.
• Identify skills gaps and create development plans or training pathways to close them.

Delivery Oversight & Operational Excellence

• Maintain visibility across the team's active programs, identifying patterns in risk, resource strain, or delivery quality that require intervention.
• Establish and reinforce consistent delivery standards, governance practices, and program management frameworks across the team.
• Support capacity planning and workload balancing to ensure sustainable utilization across team members.
• Contribute to the development and refinement of team processes, tooling, and reporting to improve delivery efficiency.
• Identify and advance expansion opportunities within active engagements by ensuring customer entitlements are fully utilized and positioning additional services where value has been demonstrated.
• Own the development and continuous improvement of delivery methodologies, frameworks, and best practices that support new service offerings and evolving customer needs.

​​Stakeholder Collaboration & Cross-Functional Partnership

• Partner with Professional Services leadership to align team priorities, surface delivery risks, and contribute to operating model improvements.
• Collaborate with Customer Success, Sales, and Resource Management to ensure smooth program staffing and handoffs.
• Contribute to team-level planning cycles, including forecasting, headcount planning, and capacity reviews.
• Represent the Program Management team in cross-functional discussions and leadership forums.
• Partner with Sales and Marketing to develop case studies, testimonials, and referenceable accounts from successful Professional Services engagements that enable pre-sales conversations.

Program Delivery & Customer Engagement

• Maintain direct involvement in select customer programs or strategic initiatives, modeling delivery excellence and reinforcing team standards.
• Serve as an active escalation point for at-risk or high-complexity engagements, stepping in to drive resolution alongside the assigned PM.
• Build and maintain relationships with key customer stakeholders, supporting the team in navigating executive-level conversations and program governance.
• Apply hands-on program management expertise to high-visibility or time-sensitive engagements as business needs require.

Qualifications

Requirement Qualifications & Skills

• 5+ years of experience in program management, business operations, or consulting, preferably in Professional Services or a SaaS environment.
• 2+ years of people management experience, with a track record of developing and retaining high-performing teams.
• Experience managing or closely collaborating with geographically distributed teams across multiple time zones.
• Strong organizational and operational skills, including planning, risk management, and delivery governance.
• Excellent interpersonal and communication skills, with the ability to influence across functions and levels.
• Comfort operating in a fast-paced, evolving environment where priorities can shift and ambiguity is common.
• Ability to work from the PagerDuty Santiago office at least two days per week, with occasional travel for customer or team engagements.
• Authorized to work in Chile.

Preferred Qualifications & Skills

• Experience with Professional Services delivery operations, including forecasting, resource planning, utilization management, and an understanding of revenue recognition as it applies to services delivery.
• Experience developing customer success stories, case studies, or other sales enablement materials from services engagements.
• Demonstrated ability to create or refine delivery methodologies for new service offerings or emerging technologies.
• Previous experience as a Program or Project Manager, or PMP/equivalent certification, is a plus.
• Familiarity with Salesforce, delivery scheduling tools (Precursive, Mavenlink, or equivalent), and analytics platforms (Google Sheets, Excel, Tableau).
• Knowledge of SaaS post-sales motions, customer success practices, and delivery revenue models.
• Experience leading teams through organizational or operational change.
• You know and understand our space or you're already a fan of our products!

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Santago office twice per week, so you can thrive in your new role and fully embrace being a Dutonian!

PagerDuty - Senior Forward Deployment Engineering Delivery Consultant (FKA Senior Scaled Delivery | Success on Demand Consultant) 

The Senior PagerDuty - Forward Deployment Engineering Consultant is a pivotal leadership role responsible for overseeing the end-to-end development, deployment, and optimization of PagerDuty's platform and AI-driven solutions for enterprise customers. 

This position requires experience in software development, architecture, and deployment, coupled with a deep technical understanding of AI integration practices and advanced development technologies. 

The successful candidate will guide fast implementation projects, leveraging generative AI and automation to enhance customer outcomes from initial scoping and design through to production deployment and ongoing service enhancement. 

Additionally, they will serve as the principal liaison between customers and internal teams, including Support, Success, Engineering, Professional Services, and Education, as well as between customers and PagerDuty’s Product & Development teams, ensuring that technical strategies align with business objectives. 

This role also involves mentoring junior consultants, leading technical workshops on AI-powered solutions, and representing PagerDuty in external forums to advance modern development and deployment practices. 

Responsibilities: 

• As a Senior Forward Deployment Engineering Delivery Consultant, you will be responsible for collaborating with PagerDuty customers on the successful design, development, and implementation of solutions across the PagerDuty Operations Cloud. 
• Collaborate with large-scale enterprises to perform comprehensive scoping assessments, ensuring that the specific technical and business requirements for platform deployment and AI solutions are thoroughly defined and aligned with organizational objectives. 
• Lead end-to-end deployment projects by planning, coordinating, and executing the integration of PagerDuty solutions, leveraging advanced development techniques to ensure seamless transitions and minimal disruption to ongoing business operations. 
• Partner across the organization’s customer-facing teams (Support, Success, Engineering, Professional Services, Education) as the Subject Matter Expert related to PagerDuty Operations Cloud. Support customer account teams in customer meetings, business reviews, and strategy, deployment, and upgrade planning, particularly where new product features or improvements may be required. 
• Partner across PagerDuty Product & Development teams as the Subject Matter Expert, bringing direct customer feedback for new features, AI capabilities, and integration requirements for improvement in future product releases. 
• Develop a deep understanding of PagerDuty products, solutions, integrations, processes, and workflows used in typical customer engagements.

Requirements: 

• 5–8 years of experience as a Software Developer or Engineer in enterprise-level environments.
• Cloud & Architecture Mastery: Proficient in AWS, Kubernetes, Serverless architectures, and CI/CD pipelines. 
• AI Implementation: Experienced in deploying generative AI models and integrating them into complex platforms. 
• AI-Driven Development: Skilled in using AI Coding Assistants (Claude Code, Cursor, Gemini) for rapid prototyping and agent-based delivery. 
• Tech Stack: Proficient in Python, Java, React, and TypeScript for building REST APIs and data pipelines. 
• DevOps Best Practices: Proven track record in debugging, testing, security, and managing the full software delivery lifecycle. 
• Strategic Leadership: Experience managing large-scale platform deployments and AI initiatives from scoping to delivery. 
• Stakeholder Management: Ability to influence senior executives and translate technical strategies into business outcomes. 
• Team Mentorship: Strong background in leading cross-functional teams and fostering collaborative, high-performance environments. 
• Certifications: Advanced credentials in AI, Cloud (AWS/Azure/GCP), or DevOps/SRE.
• Customer Collaboration: Comfortable providing technical guidance directly to clients, data scientists, and architects.
• Soft Skills: Exceptional problem-solving, English communication, and the resilience to thrive in fast-paced, ambiguous settings.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

If you are within a 50 mile radius of the Santiago office, it is required to come in two times per week, so you can thrive in your new role and fully embrace being a Dutonian!

Job responsibilities

Job qualifications

Other things to know

About Thoughtworks

#LI-Onsite

Reports to:  Head of Corporate/M&A Practice
Department:  Corporate/M&A
Contract: Independent Contract
Location:  100% Remote 
Working Hours:  Eastern Standard Time (EST) 

Our Firm: 

Sterlington PLLC is a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. As a firm, we focus on the economic as well as the legal aspects of our matters. Among other strengths, Sterlington is the ultimate law firm for founders, senior executives, and UHNWIs as well as their related businesses. Learn more at: www.sterlingtonlaw.com 

The Opportunity 

Sterlington is looking for a Legal Operations Practice Manager to implement AI workflows and oversee the execution layer of a Senior Partner's Corporate and M&A practice — a high-volume, high-stakes environment serving founders, executives, and private capital clients on some of the most consequential transactions of their careers. This role sits at the center of the practice, ensuring that complex, multi-party matters progress with clarity, continuity, and control — bringing structure to evolving priorities, maintaining visibility across all active workstreams, and ensuring that commitments, internal and external, are delivered without friction. 

You will ensure that the operational dimension of the practice is reliable, anticipatory, and unobtrusive — working in alignment with the broader support infrastructure of the firm, never duplicating it. 

What You'll Do: 

• AI‑Driven Process Innovation: Drive continuous improvement by refining workflows for greater operational efficiency and scalability, while integrating AI tools in a measured, high‑judgment manner to enhance matter tracking, document summarization, and internal coordination.
• Matter Management: Maintain end-to-end visibility and structured tracking across all active matters — overseeing status, timelines, dependencies, and client-facing commitments within a high-volume transactional practice to ensure clarity and control without unnecessary process overhead.
• Stakeholder Management: Coordinate seamlessly across attorneys, co-counsel, clients, and external counterparties to advance complex, multi-party transactions, while serving as the primary liaison for internal and service-provider stakeholders on behalf of the managing partner—driving follow-through, accountability, and timely escalation where needed.
• Decision Support: Prepare concise, decision-ready matter summaries and status updates that allow the senior partner to act quickly and with confidence and then drive execution for those actions.
• Risk Mitigation: Anticipate gaps, misalignments, and potential delays — and resolve them before they surface.
• AI‑Driven Process Innovation: Drive continuous improvement by refining workflows for greater operational efficiency and scalability, while integrating AI tools in a measured, high‑judgment manner to enhance matter tracking, document summarization, and internal coordination.
• Pipeline Management: Support transaction pipeline visibility and business development follow-through in coordination with the senior partner. 

What Success Looks Like 

• Full matter visibility established within 30 days:  status, timelines, and commitments tracked with precision across the entire practice
• The senior partner operates with complete situational awareness, without having to ask for it
• Manual workflows are replaced by AI-enabled processes
• System scalability is enhanced, and plans for further scalability projects are planned out
• Execution becomes more predictable as complexity and volume grow 

What We're Looking For:  

• Hands-on AI fluency: You have built and deployed workflows in a professional context
• Experience in practice management, legal operations, or transactional coordination within a law firm or professional services environment
• Legal background preferred: J.D. or equivalent; US corporate and M&A familiarity is a strong plus
• Native or full professional English fluency required
• Structured, systems-oriented mindset: You introduce clarity without over-engineering 

At Sterlington, we believe that world-class talent has no boundaries. We are committed to fostering a diverse and inclusive environment where unique perspectives are valued and every individual has the opportunity to thrive. We encourage all qualified candidates to apply. 

SENIOR MEDIA BUYER

Our Mission is to be able to say - “Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price”

We’re looking for a results-driven and experienced Senior Media Buyer to join our team.

As a Senior Media Buyer at Common Thread Collective (CTC), you will be instrumental in driving client success through strategic media buying, precision optimization, and data-driven forecasting. You will lead the development of accurate, insight-driven forecasts, ensuring that every strategy is executed seamlessly to transform projections into tangible, scalable growth for our clients. Your actions and decisions consistently resonate with the core values of CTC Global, serving as a beacon for these principles. At CTC, your trained expertise is invaluable, covering the entire spectrum of CTC’s Strategic Forecasting methods and the foundational principles of media acquisition.

Your role goes beyond delivering measurable business outcomes—you will be a proactive partner in client success, maintaining clear and transparent communication about performance, strategy adjustments, and key optimizations. This ongoing engagement builds trust, strengthens client relationships, and positions CTC as a strategic leader in performance marketing.

You stand as a representative and zealous advocate for CTC's unique approach to media acquisition and its accompanying tools.
As a Senior Media Buyer, you set a high standard, ensuring efficiency, scalability, and a results-focused approach.

You thrive in fast-paced environments, take ownership of performance outcomes, and are committed to continuous learning and innovation. We embrace the mantra, “Everyday in Everyplay, Count on Me,” meaning we take responsibility, execute with excellence, and see strategies through to success.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. 

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values. 

We recognize these values aren't for everyone. 

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Google strategist, Creative Strategist, and Email Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas.
• Be responsible for the execution of the Prophet system for your clients
• Building a Growth Forecast for your clients
  • Building a Growth map using the Prophet System
  • Data Analysis required for the Map
  • Marketing calendar alignment and upkeep with clients
• The Daily Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each day to adjust them to meet KPIs
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it’s time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you’ve found one or many different potential solutions.
• Responsible for the implementation of CTC’s Meta best practices
• Build campaigns using our structure and best practices
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and adjusting budgets and strategy to ensure the best possible chance of hitting the Daily Projected Targets
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring you are within a 5% Delta to the Forecast
• Ensuring daily alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophet system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on the Growth Map goals and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every day of the week.
• Providing weekly updates on the Weekly Strategy Call.

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement
• Contributing & collaborating in ideas and learning across teams
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, business operations, retail, finance, media buying, etc

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Finance and Marketing sides of a business to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of the kick off, enabling precise execution of the Prophet system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance within a 5% delta across the Prophet system’s Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in media buying to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning daily on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, media buying decisions, and system execution.
• Meet all deadlines and budget requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Joy Sharma, The Director of the CTC Accelerator Program. 
• You’ll report directly to Joy Sharma—a leader known for his relentless pursuit of excellence and an unmatched passion for growth strategy. Joy is a rare mentor, often described as the closest you’ll come to learning directly from Taylor Holiday himself. With a career built on his own rigorous, self-driven learning, Joy has transformed numerous team members into top-tier strategists, instilling in them the values of dedication, precision, and continuous improvement.

Working under Joy's guidance will push you to your limits in the best possible way. He models the value of hard work, and learning from him feels like “drinking from a firehose”—you’ll absorb knowledge quickly and consistently, experiencing tremendous growth. Joy is committed to personally ensuring you reach your full potential as a Senior Media Buyer, supporting your journey every step of the way.

ORIENTATION

• This role will be client-facing.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First month: $2,000 
• Second month: $4,000
• Third month (on average): $7,000 a month
• 1st Year Annual Range: $64,000-$76,000
• 2nd Year Annual Range: $100,000-$120,000

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
• Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
• Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
• With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress.
• My Commitment to You:
• You will work harder, learn more than ever before, and “make more than you ever have.” You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression. 
• We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you’re consistently challenged and engaged with new opportunities daily.

The Business Development Manager, multi-industry, is responsible for managing all aspects of prospective and existing end user accounts; government institutions, fintech companies, banks, and generally the private and public market, in order to generate sales opportunities, revenue and ensure a productive and profitable business relationship.

Experience selling data platforms at a senior level (CXO, VP, etc.) is required.

Place of residence in Santiago, Chile.

Responsibilities:

· Identify and qualify business opportunities & potential partners.

· Work with partners / or directly for generate new business revenues as well as help protect and grow existing customer base.

· Introduce InterSystems products and services and build a pipeline of new activity.

· Plan sales strategy and drives new business revenues with government, mining or fintech organizations.

· Act as the principal liaison between InterSystems and end user accounts; develops and enhances business relationship by providing high levels of service and by encouraging contact with accounts at various organizational levels; develops and continuously updates account profiles.

· Utilizes internal resources to achieve sales objectives in an effective way.

· Maintain and strengthen the company's commercial relationships with local partners, recommending the application of our technology and seeking to extend its use and application to the challenges of our partners and their customers.

Qualifications:

· Knowledge of the information technology market and providers

· Software architecture domain knowledge, especially around key topics and trends impacting information systems, including but not limited to Interoperability, Analitycs, Standards, Transactions, etc.

· 4+ years track record of information technology sales success

· Demonstrated experience selling software solutions into medium and larger companies or institutions.

· Partner scouting and development experience.

· Excellent communication, presentation, and interpersonal skills

· Prior experience working in an information technology area or company.

Education and Training:

· Bachelor’s Degree or relevant experience, preferably in Information Technology or Engineering.

Esta oferta se enmarca en la Ley N°21.015 de Inclusión Laboral de Personas con Discapacidad. InterSystems promueve la igualdad de oportunidades y la no discriminación en todos sus procesos de reclutamiento y selección, asegurando procesos inclusivos y accesibles, en conformidad con la normativa laboral vigente en Chile.

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. 

Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange and continue reaching new heights! Come work alongside Similarwebbers who are bright, curious, practical, and good people.

As a Sales Manager at Similarweb, you will be responsible for driving the sales strategy and closing new business in the LATAM market. This role will be key to expanding our customer base by offering advanced market intelligence solutions, including web traffic insights, keyword analysis, and digital advertising monitoring through Admetricks Ad Intelligence. This reports to the Director for New Sales, LATAM. 

Why is this role so important at Similarweb?

Similarweb’s digital intelligence solutions serve thousands of customers across many different industries and use cases worldwide, and we haven’t even scraped the barrel of our total addressable market. As a Sales Manager for Inside Sales, you will control the entire sales cycle, and develop critical relationships with our small to medium size business prospects. 

With customers who love the product, strong brand recognition, and a supportive team behind you, you’ll be set up for success to meet your sales quotas.

So, what will you be doing all day?

Your role as part of the Inside Sales team means your daily responsibilities may include:

• Sales Strategy:
• Identify and prioritize business opportunities in key industries such as e-commerce, digital marketing agencies, media, telecommunications, financial services, and travel.
• Develop and implement action plans to acquire new customers and achieve sales targets.
• Sales Cycle Management:
• Manage the full sales cycle, from prospecting to closing deals, leveraging support from the SDR and MIR teams.
• Build strong relationships with decision-makers at target companies.
• Prepare tailored proposals and presentations that address client needs.
• Collaboration and Coordination:
• Work closely with the Sales Executive and the broader sales team to maximize results.
• Collaborate with internal teams such as marketing and product to ensure solutions meet client expectations.
• Performance Tracking and Reporting:
• Report on key performance metrics (pipeline, conversion rates, revenue) to the LATAM Director for New Sales.
• Maintain up-to-date records in tools like Salesforce.
• Product Positioning:
• Effectively demonstrate and communicate the value of Similarweb and Admetricks solutions to address specific client challenges.
• Stay updated on market trends and competitors.

This is the perfect job for:

• 3-5 years in B2B sales roles, preferably in tech, SaaS, or market intelligence solutions.
• Native Spanish speaker.
• Intermediate English (essential for collaborating with global teams and international clients).
• Has a proven track record of acquiring new clients and closing high-impact deals.
• Strong prospecting and full-cycle sales management skills.
• Excellent communication, negotiation, and presentation abilities.
• Results-driven mindset with a focus on meeting and exceeding targets.
• Familiarity with tools like Salesforce, LinkedIn Sales Navigator, and similar CRMs.
• Understanding of trends in digital marketing, advertising, e-commerce, and related technologies.
• Bachelor’s degree in Business Administration, Marketing, International Business, or a related field.

Why you’ll love being a Similarwebber:

You’ll get to sell a product you actually believe in: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas:  We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

#LI-SS #LI-hybrid

About the team/role

To support our rapid growth, we are seeking a Finance Business Systems Analyst that can partner with the business systems teams driving requirements gathering, business process optimization, testing, process optimization, and cross functional collaboration. This role will be a member of the Corporate Engineering team that implements global solutions and drives value for business stakeholders. This role should have a core competency in financial processes, and also ERP Applications. 

What You’ll Do

• System Support & Troubleshooting (L1/L2): Serve as the first line of defense for finance system issues. Triage and resolve support tickets related to Oracle Fusion and any downstream finance applications.
• Requirements Documentation: Assist senior analysts in gathering requirements from stakeholders. You will be responsible for translating these discussions into clear, detailed functional specifications and user stories.
• Testing & QA: Own the execution of detailed test cases for system enhancements and updates. You will perform User Acceptance Testing (UAT), log defects, and work with developers to verify fixes.
• Process Mapping: Create and maintain documentation for existing workflows and Standard Operating Procedures (SOPs). Help identify bottlenecks in current processes to improve operational efficiency.
• Agile Participation: Actively participate in the Agile Scrum processes, including daily stand-ups, sprint planning, and backlog grooming sessions.
• Data Analysis & Reporting: Utilize SQL or system reporting tools to query data, validate financial results, and provide status reports to stakeholders regarding project execution and ticket health.
• Cross-Functional Collaboration: Coordinate with Finance, Accounting, and Engineering teams to ensure smooth communication and alignment on minor projects and system updates.

What you bring

• Bachelor's degree in Information Systems, Accounting, Business, Engineering, Math, or a related field is preferred. 
• Fundamental understanding of accounting principles or equivalent experience. 
• 1+ years of experience in systems analysis and process optimization
• 1+ years experience in Oracle ERP Fusion Financials or ERP systems (core general ledger, quote to cash, procure to pay)
• Working knowledge of SQL development is preferred.
• Experience in business process analysis, requirements gathering, and system testing.
• Strong problem-solving, coordination, and communication skills.
• Adept at balancing multiple priorities and managing time effectively.
• Familiarity with software development life cycles and agile methodology.
• Understanding of corporate business processes and systems.
• Ability to work in a team environment.
• A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

About the team/role

As a Senior Software Engineer on the Monetization team, you will be at the forefront of building the foundational pricing and billing systems that power Checkr’s global scale. You will design and enhance the platform architecture responsible for automating the entire quote-to-cash lifecycle, ensuring our infrastructure is flexible enough to support both current products and future expansions. This is a high-impact role where you’ll develop robust solutions that directly accelerate our speed to market and streamline how we monetize our core offerings.

In this role, you will collaborate closely with cross-functional teams to ensure our monetization systems are seamlessly integrated and meet the highest standards of reliability, accuracy and performance. You will focus on building scalable platform solutions where your technical contributions have a direct line to the company's bottom line. If you thrive on solving complex problems and delivering mission-critical stability alongside a diverse team, we’d love to have you join us.

What you’ll do

• End-to-End Ownership: Lead the product development lifecycle for complex features—collaborating on ideation and design, executing implementation, and managing the release of mission-critical monetization systems.
• Strategic Partnership: Partner with cross-functional teams to architect new platform capabilities that bridge business requirements with technical scalability.
• Engineering Excellence: Design, develop, and maintain high-performance services, ensuring every deployment meets the highest standards for security, scalability, and financial accuracy.
• Systemic Reliability: Proactively partner with teams across the organization to identify architectural risks and prevent production incidents, ensuring the stability and integrity of our shared financial infrastructure.
• Technical Leadership: Act as a force multiplier by mentoring engineers both within the team and across the organization, fostering a culture of high-quality code and continuous learning.

What you bring

• Senior Backend Expertise: 5+ years of experience building scalable backend systems. You have strong proficiency in at least one modern language—ideally Ruby, Golang, or Python—and a deep understanding of CS fundamentals, including relational databases, ORMs, and RESTful APIs.
• Distributed Systems Mastery: You have a proven track record of designing and maintaining reliable distributed systems. You can navigate the trade-offs of microservices architecture and have hands-on experience with CI/CD, Pub/Sub systems, and RPC frameworks.
• Domain Modeling & Design: You excel at translating complex business requirements into elegant, robust domain models and system architectures that stand the test of time.
• Ownership & Engineering Craft: You take full-cycle ownership of your work, with a relentless focus on delivering clean, secure, and scalable code. You are driven by a curiosity to innovate and a desire to leave the codebase better than you found it.
• Collaborative Influence: You are a strong communicator who can build consensus across teams with varying technical expertise. You enjoy mentoring peers and sharing knowledge to elevate the engineering organization as a whole.
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes
• Advanced English communication (written and verbal) 

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

Business Developer / FX Sales Associate

Ebury Santiago - Office based

Launch Your FinTech Career as a Graduate Business Developer / FX Sales Associate at Ebury in our dynamic Santiago team.

Kickstart a meaningful sales career in the world of international finance while earning uncapped commission. You’ll get expert training, supportive mentorship, hands-on experience and a clear path to becoming a top salesperson in FX and global payments.

Every call you make will sharpen your sales skills and build your network across international markets. You’ll work with cutting-edge financial solutions that help businesses trade globally, giving you deep industry knowledge that will open doors to future management positions.

Along the way, you’ll be supported by experienced mentors and have access to structured development programmes designed to accelerate your career. Whether you aim to lead a team or specialise in high-level account management, you’ll have the tools and guidance to get there.

What you’ll do

Drive new business opportunities by connecting with decision-makers across various industries. You’ll research prospects, understand their needs, and tailor your approach to introduce them to international payment and FX solutions.

Your ability to present, negotiate and close deals will directly impact your earnings and career progression. You’ll also collaborate with internal teams to ensure new clients have a smooth onboarding experience.

What you’ll need

• Enthusiastic, highly motivated recent graduate 
• Desire or experience working in B2B sales or a client-facing environment
• No prior FX experience? No problem! We prioritise potential above your CV. Our comprehensive training program will equip you with everything you need to thrive.
• Fluency in the local language and strong business-level English
• A genuine interest in financial markets and how global trade works
• Strong interpersonal and communication skills and the drive to hit ambitious targets

Why Ebury? Your Accelerated Career Path

At Ebury, we're one of the fastest-growing FinTechs worldwide. Our success is built on our proven model of nurturing talent and offering clear, accelerated career progression:

• Fast-Track to Sales Management (Head of Desk): Join a career track where a typical promotion occurs within your first 12 months.
• Becoming an FX Expert (Client Portfolio Manager): Excel at building client relationships and providing financial advice to manage key client portfolios as a trusted advisor.

What You'll Gain (Our Investment in You):

• Competitive Starting Salary with an uncapped commission structure that truly rewards your performance from day one.
• Comprehensive, Structured Training Programme: Ebury Business Developer Academy, providing you with foundational knowledge and advanced sales skills.
• Dedicated Mentorship: Learn directly from experienced Heads of Desk and seasoned Account Managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

You can also connect with me on LinkedIn - José Mario Vilhena Soares Neto

#LI-JV2
#LI-ONSITE

Our customers can enjoy many experiences in their cities; that's why our sales team is in charge of bringing the best available ones to Fever so that anybody can find them in our marketplace.

They have the full range of Fever products with which they can negotiate with those content creators who are looking to grow, scale or improve their experiential content. Working closely with other teams such as Marketing, Media or Ops to ensure we provide the best in class service.

About the Role:

Here’s what you’ll be doing:

• Create and cultivate deep business relationships with the biggest producers, creators, venues and key stakeholders in the entertainment industry
• Develop and deliver a growth strategy for the market, with an innovative and effective approach to scaling Fever's presence in the region
• Expertly manage commercial strategy with large partners ensuring value creation for both parties
• Evidence strong organizational skills to effectively balance and grow a large base of clients 
• Collaborate closely with cross functional stakeholders to successfully deliver on partner growth across Chile and internationally
• Keep up to date with everything cool that’s happening in the entertainment; think of yourself as the expert for new and trending experiences

About You:

Here’s what you should bring to the table:

• At least 5+ years of top tier consulting or equivalent experience 
• Proven track record of sales success in a fast-paced, quota carrying role
• Strong business development and partnership management skills
• Self-starter mentality with an ability to work in a demanding, dynamic start-up environment
  Demonstrated data-driven approach to business and task prioritization
• Excellent communication skills both written and verbal along with strong attention to detail
• Comfort in working with Microsoft Office, Google docs, and a Sales CRM (Sugar CRM is preferred)
• Knowledge of the city’s entertainment, events, and lifestyle trends
• Experience in the event and entertaiment industry is a plus but not required

Benefits & Perks:

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance. Stock options are possible.
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Remote friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a fun, international team of talented people to work with!

Our customers can enjoy many experiences in their cities; that's why our sales team is in charge of bringing the best available ones to Fever so that anybody can find them in our marketplace.

They have the full range of Fever products with which they can negotiate with those content creators who are looking to grow, scale or improve their experiential content. Working closely with other teams such as Marketing, Media or Ops to ensure we provide the best in class service.

About the Role:

Here’s what you’ll be doing:

• Create and cultivate deep business relationships with the biggest producers, creators, venues and key stakeholders in the entertainment industry
• Develop and deliver a growth strategy for the market, with an innovative and effective approach to scaling Fever's presence in the region
• Expertly manage commercial strategy with large partners, ensuring value creation for both parties
• Evidence strong organizational skills to effectively balance and grow a large base of clients 
• Collaborate closely with cross-functional stakeholders to successfully deliver on partner growth across Chile and internationally
• Keep up to date with everything cool that’s happening in the entertainment; think of yourself as the expert for new and trending experiences

About You:

Here’s what you should bring to the table:

• At least 5+ years of top tier consulting or equivalent experience 
• Proven track record of sales success in a fast-paced, quota carrying role
• Strong business development and partnership management skills
• Self-starter mentality with an ability to work in a demanding, dynamic start-up environment
  Demonstrated data-driven approach to business and task prioritization
• Excellent communication skills both written and verbal along with strong attention to detail
• Comfort in working with Microsoft Office, Google Docs, and a Sales CRM (Sugar CRM is preferred)
• Knowledge of the city’s entertainment, events, and lifestyle trends
• Experience in the event and entertainment industry is a plus, but not required

Benefits & Perks:

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance. Stock options are possible.
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Remote friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a fun, international team of talented people to work with!

Our customers can enjoy many experiences in their cities; that's why our sales team is in charge of bringing the best available ones to Fever so that anybody can find them in our marketplace.

They have the full range of Fever products with which they can negotiate with those content creators who are looking to grow, scale or improve their experiential content. Working closely with other teams such as Marketing, Media or Ops to ensure we provide the best in class service.

About the Role:

Here’s what you’ll be doing:

• Create and cultivate deep business relationships with the biggest producers, creators, venues and key stakeholders in the entertainment industry
• Develop and deliver a growth strategy for the market, with an innovative and effective approach to scaling Fever's presence in the region
• Expertly manage commercial strategy with large partners ensuring value creation for both parties
• Evidence strong organizational skills to effectively balance and grow a large base of clients 
• Collaborate closely with cross functional stakeholders to successfully deliver on partner growth across Chile and internationally
• Keep up to date with everything cool that’s happening in the entertainment; think of yourself as the expert for new and trending experiences

About You:

Here’s what you should bring to the table:

• At least 5+ years of top tier consulting or equivalent experience 
• Proven track record of sales success in a fast-paced, quota carrying role
• Strong business development and partnership management skills
• Self-starter mentality with an ability to work in a demanding, dynamic start-up environment
  Demonstrated data-driven approach to business and task prioritization
• Excellent communication skills both written and verbal along with strong attention to detail
• Comfort in working with Microsoft Office, Google docs, and a Sales CRM (Sugar CRM is preferred)
• Knowledge of the city’s entertainment, events, and lifestyle trends
• Experience in the event and entertaiment industry is a plus but not required

Benefits & Perks:

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance. Stock options are possible.
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Remote friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a fun, international team of talented people to work with!

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

Associate Client Portfolio Manager (FX Dealer)

Ebury Santiago de Chile - Office based

*Exceptional on target earnings potential*

We are looking for an Associate Client Portfolio Manager in our Santiago Office in Chile, with proven dealing, trading and account management experience. The successful candidate will manage a portfolio of clients taking responsibility for trading account set up, relationship management and deal execution.

Our CPMs offer expert and bespoke suggestions and ideas to our clients, providing them with strategies to minimise their FX risk challenges. They plan, structure and execute deals, giving our clients the best value while contributing to Ebury’s growth. 

Our best CPMs go on to head up and train teams, making sure the next generation are inspired, motivated and proficient in their roles.

What you’ll do as a Client Portfolio Manager

• Manage a portfolio of corporate clients, executing a range of different products, including FX hedging, lending, payments and cash management. You’ll upsell Ebury’s broad product capabilities, ensuring a best-in-class client proposition.
• Collaborate with a large, successful sales team to assist in business origination. Understand clients' business environments, strategies, and industry to provide the best solution for their situation using Ebury's large product suite.
• Know and understand the competition's capabilities and gaps to better position Ebury’s Banking solutions.
• Deliver on specific KPIs, including repeat and new business revenues, reducing client churn, upselling cross-selling multiple relevant products and increasing wallet-share. 
• Building and maintaining strong client relationships through client meetings, confidently and professionally presenting ideas, proposals, and updates to clients.
• Expand existing business and provide feedback to technology and product managers.
• Originate new business via networking with existing clients for business referrals.

What you’ll need

• Strong Financial Services experience in a sales or relationship management role. An established network of contacts is a distinct advantage.
• Experience of working in an established FX institution and/or commercial bank, or selling other financial instruments to SMEs and corporate clients
• Solid understanding of relevant compliance requirements.
• Academic background in Business or Finance is a plus
• Exceptional communication skills, able to win commitment and buy-in.
• Sophisticated technical ability; statistical/fundamental analysis & risk management practices 
• Proven record of identifying and pursuing new business opportunities (upselling, cross-selling, new client acquisition)
• Skilled negotiator, able to build and leverage relationships at senior levels.
• Fluency in Spanish, the local language and strong business-level English

Why Ebury? 

• Generous commission structure and unlimited earning potential 
• An impressive product suite including Trade Finance with more innovative and cutting edge products.
• International development opportunities including attending global Boot Camps.
• Career development and progression: Some of our most experienced CPMs with exceptional FX knowledge move into leadership and coaching positions.
• Dedicated Mentorship: Learn directly from experienced Client Portfolio Managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Office: A fantastic location with excellent transport links.

Click the ‘Apply’ Today and discover your potential at Ebury!

#LI-HB1

#LI-ONSITE

Technical Specialist - Santiago, Chile 

InterSystems has been active in Chile since 2007, and our TrakCare HIS solution is pivotal in changing the way healthcare is delivered in Chile and LATAM. Our TrakCare HIS solution is key to enabling better patient care, enabling efficiency, and reducing costs. It collects, processes, and stores clinical and administrative data.  

In 2026, our InterSystems Chile Office operation will continue to grow, with customers from the private sector in Chile and LATAM. We are currently hiring Technical Specialists who will be based out of our Santiago office but who are willing and prepared to travel to where many of our current and prospective customers are based. 

The Technical Specialist will be responsible for site-specific software development activities and will ensure that the software satisfies project specifications and is delivered and deployed in accordance with project requirements. 

The Technical Specialist must be available to visit client sites (e.g., hospitals/laboratories) and implementation partners for technical support and/or to provide technical training. International travel may be required. 

Responsibilities: 

• Liaise with clients or business analysts regarding ongoing enhancement requests 

• Liaise with clients or business analysts on any requests for new or modified reports 

• Advise and assist Project Managers during implementation 

• Manage the resolution of any outstanding acceptance issues before and after the project goes live 

• Develop and provide technical support for software customizations such as JavaScript, interfaces, reports, extracts, data migration, upgrades, and conversions 

• Provide technical support for troubleshooting and performance analysis for related areas 

• Support and testing of all InterSystems-related utilities, such as patching tools, version control tools, data migration tools, and print services 

• Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles, and specifications 

• Responsible for participating in on-site technical implementations 

• Responsible for participating in the 24-hour extended support period 

Qualifications: 

• 5 years of experience 
• Knowledge of web-oriented languages, including JavaScript and HTML 

• Knowledge of programming languages – like Java, C++, PHP or Python 

• Experience with SQL, data modeling, data analysis, and database methodologies 

• Well-versed in Internet / Intranet concepts 

• Experience in the integration of health information systems. Ideally, HL7 / FHIR framework experience 

• Ability to design and write technical documents 

• Proven ability to lead and deliver results as required within specific time frames 

• Experienced in client-focused interaction 

• Good presentation and communication skills 

• Ability to conduct training and develop training materials 

• Ability to work within a team in a multi-cultural environment and also independently with little supervision 

• Available for work outside of office hours and willingness to travel 

• Passion for learning new technologies and applications 

Education & Training: 

• University degree or equivalent work experience 

• Experience with InterSystems technology and healthcare systems is highly desirable 

Location: Ciudad Empresarial, Huechuraba 

Esta oferta se enmarca en la Ley N°21.015 de Inclusión Laboral de Personas con Discapacidad. InterSystems promueve la igualdad de oportunidades y la no discriminación en todos sus procesos de reclutamiento y selección, asegurando procesos inclusivos y accesibles, en conformidad con la normativa laboral vigente en Chile.

Based from our Huechuraba office, pre-sales engineers provide guidance in the use of InterSystems' products as they best suit the requirements of our customer and their market. You will partner with our Country Sales Manager on product and business strategies to apply existing and new products to customers' database and application needs. You will face wide-ranging challenges, requiring a mixture of design skills, hands-on coding, presentation skills, technical architecture, sales awareness, business acumen, evangelism, mentoring and training. You may be requested to travel occasionally around Latin America or to attend international meetings and trainings.

Responsibilities 

• Investigate & demonstrate the use of InterSystems products with other 3rd party technologies.
• Manage the technical relationship with customer accounts, ensuring that they are aware of the latest capabilities
• Identify new opportunities within existing accounts.
• Build and demonstrate Proofs of Concept (PoCs) for prospects and partners in order to illustrate the suitability, ease of use, performance, features, reliability and/or connectivity capabilities of InterSystems technology.
• Participate in business and detailed technical discussions at all levels and in all departments of the customer's organization to foster the adoption, use and deployment of Product technologies.
• Recommend technical architecture, database schema, design patterns, migration and upgrade strategies and operational best practices.
• Install InterSystems software and assist with benchmarking exercises to determine optimal deployment configurations.
• Work as a hands-on lead application developer to coach partners and prospects, particularly in the early stages of adoption or during particularly technically challenging projects.
• Provide application programming in Caché Objects, SQL, ObjectScript, and other technologies.
• Give corporate presentations to InterSystems' customers and prospects at site visits, marketing events and such venues. Topic includes strategic and tactical technical and business directions and technical product demonstrations.
• Carry out formal training courses in InterSystems technologies.
• Support customers and prospects during beta test programmes or pre-launch activities and provide feedback to the software development groups.
• Assist with troubleshooting and interact with the World-wide Response Centre (WRC) to support resolution of technical problems.
• Provide consulting services for the Sales Department and other InterSystems departments (Marketing, Support, Development, Documentation among others) as requested.

Qualifications 

Essential 

• Proven experience working with customers on complex challenges, combined with the ability to coordinate or mentor internal teams. Demonstrated capability and motivation to take on increasing management and stakeholder‑facing responsibilities in a dynamic environment.

• Ongoing experience within the design, development & deployment of complex applications.

• Knowledge of competing application frameworks and application servers such as .NET, Python, NodeJS, Javascript, PHP, Django o J2ee. Practical experience with at least one of them.  

• Knowledge of Software development processes such as XP, RAD, RUP or DSDM.  

• Extensive use of 1 or more databases such as Caché, Oracle, SQLServer, Sybase, Informix or DB2/UDB, including designing logical and physical database schema, good SQL and JDBC/ODBC expertise, installation and configuration skills, and performance tuning.  

• Proven business analysis and problem-solving skills.  

• Understanding of the business considerations of application development, support and deployment.  

• Knowledge of HTML5 and developing applications using modern web frameworks such as Angular and design libraries such as Bootstrap with server side communication with REST.  

• Proficiency in Spanish and English.

Desirable 

• 5-10 years of experience programming with demonstrable current hands-on expertise in object-oriented languages such as C#, C++ or Java / J2ee

• Interest in growing into a leadership‑oriented role that extends beyond technical responsibilities.

• General knowledge of Cloud Infrastructures such as GCP.  

• General knowledge of Docker Containers · Proven leadership or technical management in an application development environment. · 

• Experience running formal technical training courses.

• Broad knowledge of IT Industry issues, trends and technical knowledge in any of the following specific vertical markets:  

- HealthCare  

- Retail 

- IoT on Mining, Utility or Other markets

- Finance 

Esta oferta se enmarca en la Ley N°21.015 de Inclusión Laboral de Personas con Discapacidad. InterSystems promueve la igualdad de oportunidades y la no discriminación en todos sus procesos de reclutamiento y selección, asegurando procesos inclusivos y accesibles, en conformidad con la normativa laboral vigente en Chile.

Program Manager Summary 

The Program Manager will be accountable for the successful completion of InterSystems Corporation TrakCare implementation projects on a regional basis, holding immediate responsibility for overseeing the projects within their region through a network of local Project Managers.   

The Program Manager is responsible for working with the Project Manager to initiate and maintaining the relationship between InterSystems and the Customer Project Manager (or nominated representative) throughout the Project implementation cycle. 

As well, is responsible for the business unit in the financial and operational matters of one program. 

Key Responsibilities 

• Be the ambassador to the customers for whom he/she is implementing solutions and the escalation point between the customer and the Professional Services Director.   
• Oversee and manage multiple projects at the same time, provide leadership and guidance to the project team; use influential and persuasive skills to mobilize internal and external resource to achieve the necessary results.  
• Monitoring of the Project implementation timescales and resources with the local Project Manager, to ensure the project is achieving milestones and remains within budget.  
• Determine the development requirements required for Project in conjunction with the Product Manager and Professional Services Director.  
• Undertake Implementation / Project research as required 
• Develop the Project Plans in conjunction with the Professional Services Director and Health Solutions Architects. 
• Strengthen the local service team through earning the respect of the local implementation team, customers and VARs with solution expertise, creative ideas and leadership charm. 
• Support the Professional Services Director on pre-sales activities in terms of customer solution, time line, budget, cost, etc.  

Key Characteristics 

Essential 

• Decision-Making/Judgment 
• Makes considered decisions on less-than-perfect information; identifies critical factors to consider when makings decisions; prioritizes tasks and goals appropriately; assesses risks and returns effectively 
• Teamwork 
• Ability to collaborate effectively with people of comparable talents and different strengths; handles conflict constructively; avoids being argumentative; willing to pitch in and do the mundane things that need to be done; treats people at all levels and within all roles with respect 
• Leadership 
• Ability to inspire, guide, and direct people towards a unified goal; ability to garner trust through respect and honesty; vision, drive and commitment to achieve, with the intelligence to make it happen 
• Efficiency and Attention to Detail  
• Committed to tasks while adhering to time-line; ability to balance multiple tasks simultaneously without details falling through the cracks; has high standards for thoroughness, completeness and accuracy 
• Composure Under Pressure 
• Ability to handle changes in direction and work priorities with ease; is positive and level-headed under pressure; adaptable 

DESIRABLE 

• Communication and Influence 
• Is articulate and gives clear, concise, and focused answers to questions; explains opinions and positions; uses empathy to persuade others; keeps key people informed; ability to communicate with diverse audiences; ability to facilitate 

Experience & Qualifications 

Essential 

• An extensive a track record of managing and implementing large ERP/HIS projects.  
• A strong background and understanding of health care activities; the ability to understand the needs of a successful health care/ hospital operation.  
• A proven ability in grasping the specifics of complex operations under pressure. .  
• The ability to manage multiple projects simultaneously, using effective project management tools.   
• An understanding of the technology involved in the delivered solutions, including but not limited to database and enterprise application integration software.  
• Persuasive and effective communication skills. 
• A thorough understanding of leadership & management behavioural competencies  
• Knowledge of Customer Relationship Management  tools and principles.  
• Experience developing the relationship and operation coordinating third-party systems implementation providers, VAR partner representatives and subcontractors.  
• A track record of consistently delivering high quality services within target budget.  
• Strong presence that is charismatic and personable; a knowledgeable and capable resource for implementation staff, clients and VARS at all times.  
• A self-starter and a results-oriented individual.  
• Hard working, with demonstrated initiative and a "hands on" style. He/She will be heavily involved in mentoring and developing his/her team. 
• Strong client service mentality: The client should always be viewed as number one.  
• A high business ethic and a passion for improving the overall quality of healthcare.  

Desirable 

• An understanding of hospital/business procedures, standard working practices, structure and politics 
• Previous experience as an end user of an integrated health/business system 
• Clinical/business experience or background – ideally as a user of TrakCare or other Hospital Information System (HIS) applications 
• Experience with integrated implementations  
• Broad understanding of IT technical implementation-delivery 
• Entrepreneur skills 

Education & Training 

Essential 

• University degree of 15+ years 
• Technical knowledge in software and implementation processes 
• Degree in the sciences, medical, hospital or business management.  
• Project Management qualification such as Prince2 , PMP or PMI 

Desirable 

• Senior level management training 

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better retention strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

HEAD OF GROWTH MARKETING

Our Mission is to be able to say - “Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price”

We’re looking for a Highly Motivated & Hard-Working Head of Growth Marketing to join the team.

As a Head of Growth Marketing, you will be at the heart of crafting data-driven forecasts and executing strategies that push our clients toward their goals. Your actions and initiatives consistently resonate with the core values of CTC Global, serving as a beacon for these principles. At CTC, your trained expertise is invaluable, covering the entire spectrum of CTC’s Strategic Forecasting methods and the foundational principles of media acquisition. 

Your role extends past strategy alone, it’s also about fostering strong client relationships by clearly communicating the steps taken and how results compare to projections. This ongoing transparency builds trust and strengthens the connection between CTC and its clients, helping them navigate the nuances of media buying and long-term growth planning.

You stand as a representative and dedicated advocate for CTC's distinctive approach to media acquisition and its accompanying tools. As a Head of Growth Marketing, you are held to a high standard. People know that if you are involved, things will get accomplished.

You thrive on challenges, are committed to delivering measurable results, and take great pride in giving it your all. We embrace the mantra, 'Everyday in Everyplay, Count on Me,' meaning that you can see things through to the end!

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. 

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values. 

We recognize these values aren't for everyone. 

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Google strategist, Creative Strategist, and Email Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas.
• Be responsible for the execution of the Prophet system for your clients
• Building a Growth Forecast for your clients
  • Building a Growth map using the Prophet System
  • Data Analysis required for the Map
  • Marketing calendar alignment and upkeep with clients
• The Daily Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each day to adjust them to meet KPIs
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it’s time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you’ve found one or many different potential solutions.
• Responsible for the implementation of CTC’s Meta best practices
• Build campaigns using our structure and best practices
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and adjusting budgets and strategy to ensure the best possible chance of hitting the Daily Projected Targets
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring you are within a 5% Delta to the Forecast
• Ensuring daily alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophet system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on the Growth Map goals and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every day of the week.
• Providing weekly updates on the Weekly Strategy Call.

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement
• Contributing & collaborating in ideas and learning across teams
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, business operations, retail, finance, media buying, etc

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Finance and Marketing sides of a business to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of the kick off, enabling precise execution of the Prophet system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance within a 5% delta across the Prophet system’s Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in media buying to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning daily on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, media buying decisions, and system execution.
• Meet all deadlines and budget requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Joy Sharma, The Director of the CTC Accelerator Program. 
• You’ll report directly to Joy Sharma—a leader known for his relentless pursuit of excellence and an unmatched passion for growth strategy. Joy is a rare mentor, often described as the closest you’ll come to learning directly from Taylor Holiday himself. With a career built on his own rigorous, self-driven learning, Joy has transformed numerous team members into top-tier strategists, instilling in them the values of dedication, precision, and continuous improvement.

Working under Joy's guidance will push you to your limits in the best possible way. He models the value of hard work, and learning from him feels like “drinking from a firehose”—you’ll absorb knowledge quickly and consistently, experiencing tremendous growth. Joy is committed to personally ensuring you reach your full potential as a Head of Growth Marketing, supporting your journey every step of the way.

ORIENTATION

• This role will be client-facing.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First month: $2,000 
• Second month: $4,000
• Third month (on average): $7,000 a month
• 1st Year Annual Range: $64,000-$76,000
• 2nd Year Annual Range: $100,000-$120,000

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
• Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
• Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
• With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress.
• My Commitment to You:
• You will work harder, learn more than ever before, and “make more than you ever have.” You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression. 
• We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you’re consistently challenged and engaged with new opportunities daily.