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Technical Enterprise Client Success Manager
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Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process.
AI is a fundamental part of how work gets done at Symmetry. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.
What you'll be doing:
Client Partnership & Implementation
- Own and manage an enterprise client portfolio as primary technical advisor
- Deliver seamless implementations from kickoff through go-live, coordinating internal teams and ensuring timely deployment
- Develop deep knowledge of each client's goals and translate them into actionable plans with measurable results
- Engage clients regularly via Zoom, email, phone, and on-site visits to strengthen relationships and ensure alignment
Adoption & Value Realization
- Drive product adoption with measurable improvements in usage metrics and client health scores
- Conduct technical assessments of API implementations and lead quarterly optimization sessions
- Guide clients on product integrations and troubleshooting in collaboration with Implementation Engineer and Support
- Serve as the first technical point of contact for enterprise clients during implementation and post–go-live, owning technical triage and driving resolution with Implementation and Support.
- Educate clients on best practices to maximize value from Symmetry's solutions
Client Health & Retention
- Monitor client health scores, usage metrics, and interaction to identify risks early and implement mitigation plans
- Provide prompt, professional responses to inquiries ensuring fast resolution and strong confidence
- Support renewal readiness and risk mitigation in partnership with Account Manager
Operational Excellence
- Identify process improvements that reduce implementation time and increase team capacity
- Leverage AI tools and automation to streamline reporting, communication, and coordination
- Maintain thorough documentation in CRM and ticketing systems
- Collaborate with Sales, Product, Engineering, and Support to address issues and drive continuous improvement
Experience & Requirements:
Required Background:
- Bachelor's degree or equivalent combination of education and experience
- 5+ years in Client Success, Account Management, or Implementation Management in B2B SaaS
- Proven track record managing enterprise portfolios and guiding retention, adoption, and satisfaction
- Experience project managing complex software implementations from kickoff through go-live
- Technical aptitude to understand API/SDK integrations, conduct assessments, and troubleshoot issues
- Track record leveraging data and metrics to drive client outcomes and operational efficiency
- Experience in payroll, HR tech, or compliance technology strongly preferred
Core Skills & Attributes:
- Proven technical acumen with ability to translate capabilities into business value
- Extraordinary relationship-building skills to advise enterprise stakeholders on technical and business outcomes
- Outstanding communication skills with ability to simplify complex technical concepts
- Proactive, ownership-driven mindset with accountability for results
- Keen analytical and critical thinking with comfort in qualitative and quantitative analysis
- Great organizational and project management skills managing multiple priorities
- Client-first orientation committed to delivering measurable value
- Collaborative team player thriving in cross-functional partnerships
- Demonstrated ability to leverage AI and automation for efficiency
- Continuous learning mindset staying current on product innovations
Technology Experience:
- Comprehension of API/SDK architecture, RESTful APIs, and integration concepts
- Ability to read API documentation and guide clients through technical implementation
- Experience with API testing tools (Postman or similar) for client troubleshooting
- Proficiency with CRM systems (NetSuite, Salesforce, or comparable)
- Experience with customer success platforms (Catalyst, Gainsight, ChurnZero, or similar)
- Working knowledge of project management and ticketing systems (Jira, Asana, Zendesk, or comparable)
- Proficiency with Google Workspace (Slides and Sheets including formulas and data analysis)
- Experience with virtual meeting platforms (Zoom, Microsoft Teams, or similar)
- Experience with generative AI tools (ChatGPT, Gemini, or comparable) and building AI agents
- Project management certification (PMP, CAPM, Google Project Management) is a plus
- API fundamentals certification (Postman Student Expert or equivalent) is a plus
Compensation Details
Our cash compensation amount for this role is targeted at $121,000/yr- $149,000/yr in Scottsdale. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
Symmetry has a physical office space in Scottsdale. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).
When approved to work from a location other than the office, a secure, reliable, and consistent internet connection is required.
Working at Symmetry
Being happy at a job goes beyond just doing the work. Where you choose to spend 40 hours a week should be a place that challenges you professionally and aligns with your personal goals and well-being. We truly love what we do, and our customers love what we produce. Our family-owned and -operated business is collaborative, fun, and friendly. We offer the opportunity to work with all kinds of positions across the company, from the CEO to support to sales and everything in between.
Recently, Symmetry became part of Gusto. More than 400,000 businesses use Gusto’s people platform to hire, pay, insure, and support their team–from modern payroll and benefits to distributed work services and international contractor support to expert HR. Together, Symmetry and Gusto are pushing the entire industry forward by helping growing businesses access tools and services that for so long have only been available to larger corporations.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.
We are proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.
We take security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.
About our products
Our products make sure millions of paychecks are right, no matter where people live or work in the U.S. We simplify the payroll process with accurate and dependable payroll withholding tax solutions. Our clients include Fortune 500 companies, like Walmart and Southwest Airlines, and leading payroll service providers, including ADP and Paychex. With a 95%+ customer retention rate, our products always have to be top-of-the-line, and so do our employees.
Symmetry is also the company behind the popular website PaycheckCity.com, which helps millions of Americans better understand their paychecks every month.
Ready to apply?
Apply to Symmetry
Kyo is a leading provider of Applied Behavior Analysis (ABA), an evidence-based therapy for individuals with autism. Kyo serves thousands of children and teens across 11 states. Every day, we seek to achieve the unachievable for our clients.
A $2000 sign-on bonus and relocation assistance are available!
Pay Rate for direct therapy: $25.00 per hour
Pay Rate for supervision duties: $30.00 per hour
Kyo is seeking Full-Time candidates with open availability Monday through Friday from 8am-7pm.
Program Supervisors will be provided 50% of hours as supervision duties.
Program Supervisors at Kyo:
- Deliver play-based, evidence-based ABA therapy to support children with autism in achieving meaningful goals across home, school, and community settings.
- Train, mentor, and coach Behavior Therapists and caregivers through observation, feedback, and modeling to maintain treatment integrity and support skill development.
- Collaborate with a BCBA on assessments, treatment planning, goal development, and the creation or updating of program materials and client documentation.
WHY CHOOSE US?
- Paid ABA Training and Growth: After completing our Behavior Therapist Academy, paid accrual for BCBA hours will be provided.
- Comprehensive Benefits: Medical, vision, dental and life insurance benefits for staff working 30+ hours/week; mileage reimbursement, referral bonuses, 401k and EAP.
- A Gateway to Much More: Acquire skills that open doors across healthcare and beyond. Kyo will help pay for your tuition on BCBA coursework.
JOB REQUIREMENTS
- Education: Bachelor’s degree (BA/BS required). Willingness to obtain/maintain RBT certification or applicable state ABA license. Enrollment in a BACB-verified course sequence and
- 12+ semester units in ABA with one year of ABA experience OR
- Two years of experience designing/implementing behavior intervention services.
- Experience: Minimum 2 years working with children with developmental disabilities using ABA principles.
- Availability: Weekday afternoon availability required (3-7pm).
- Transportation: Reliable vehicle with valid in-state driver’s license and insurance. Willingness to travel approximately 45 minutes between work locations, with paid drive time.
- Technology Skills: Basic computer skills, including experience using a tablet and ability to navigate various online platforms. Access to a smartphone is a requirement of this position.
- Background Check: Ability to pass DOJ/FBI background check including fingerprinting and TB test (if applicable).
- Physical Ability: The job involves extensive standing, walking, reaching, bending, kneeling, and crouching. Must be able to lift a minimum of 50 pounds. Ability to communicate clearly and participate in physical and play-based therapies.
What locations do San Diego Program Supervisors work in? Bonita, Cardiff by the Sea, Carlsbad, Chula Vista, Coronado, Crest, El Cajon, Escondido, Fallbrook, Imperial Beach, Lakeside, La Jolla, La Mesa, Leon Grove, Lincoln Acres, Mount Laguna, Oceanside, Poway, Ramona, Rancho Santa Fe, San Diego, San Marcos, Santa Ysabel, Solana Beach, Spring Beach, Vista, and anywhere in between! *Program Supervisors may commute approximately 45 minutes from their preferred location.
Apply today to meet with our Talent team and learn more!
Ready to apply?
Apply to Kyo
Assistant Editor/DIT (Project-Based)
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About BuzzFeed, Inc.
BuzzFeed, Inc. (Ticker: BZFD) is home to the best of the internet. Across food, news, pop culture, and commerce, our brands drive conversation and inspire what audiences watch, read, buy, and obsess over next. Born on the internet in 2006, BuzzFeed, Inc. is committed to improving it: providing trusted, quality, brand-safe news and entertainment to hundreds of millions of people; making content on the internet more inclusive, empathetic, and creative; and inspiring our audience to live better lives. We'll continue to recruit the best founders and creators to join us in this mission, with more additions like HuffPost to come.
Business Area: Content
Job Category: BuzzFeed Studios
Day Rate: $250.00
Union Status: Non-Union
BuzzFeed Inc. is committed to fair and equitable compensation practices. We reserve the ability to adjust the final compensation for this role based on the final candidate's experience, skillset, certifications, and geography.
The Role
BuzzFeed is looking for a dedicated Assistant Video Editor to join our Post Production team on a per project basis. The ideal candidate will be responsible for ingesting media and prepping for edit within Adobe Premiere and DaVinci Resolve. Candidates may be asked to troubleshoot common Post issues and address technical notes within edits. They will also oversee QC and exporting on occasion. All tasks will be on location with active productions In and around San Diego, including Temecula. Must have access to reliable high speed internet.
You Will
- Attend active productions, and serve as on-set DIT/Media Manager
- Ingest, Transcode, Organize, and Archive footage
- Keep detailed logs on footage, ingests, and preps
- Prep, Sync multi-cam footage, create string outs, assembly cuts, and apply markers.
- Assist Post-Production Coordinators in managing of assets and production materials
- Support communication between Production and Post-Production teams
- Give feedback on and help improve workflows
- Work with Production Technologies to resolve technical issues
- Flexible hours around production needs
You Have
- 3+ years experience assistant editing digital content in a professional environment
- Advanced knowledge of Mac OS, Google Suite, DaVinci Resolve and Adobe Creative Cloud apps including Premiere Pro (preferred NLE), Photoshop, Illustrator, Media Encoder and After Effects
- Comfortable working with common video codecs, formats and timecode formats
- Comfortable sharing feedback within a small team environment
- Detail-oriented
- Ability to complete tasks autonomously
- Ability to adapt and meet changing timelines and deliverables while maintaining multiple tasks
- Working knowledge of Post Production and Production process and equipment
- Knowledge of social media and digital video platforms a plus
- Proactive, positive team player, able to help guide projects from ingest to delivery
- Experience behind a camera and knowledge of lighting and sound design a plus
- Experience with proxy-based workflows, remote workflows, SANs and MAMs a plus
- Experience with designing and laying in GFX/VFX a plus
Life at BuzzFeed, Inc.
We celebrate inclusion and are committed to equal opportunity employment. We are proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability, or any other protected category.
You can expect:
- A supportive, inclusive atmosphere on a team that values your contributions
- Opportunities for personal and professional growth through work experience, offerings from our in-house Learning @ BuzzFeed team, our Employee Resource Groups, and more
Ready to apply?
Apply to Employment Opportunities at BuzzFeed, Inc.