Who Are We Looking For?

We are seeking an energetic and reliable professional to join our team as an Employer Services Coordinator. Successful candidates will be responsible for working directly with our Plan Sponsors by answering incoming emails and calls, utilizing company policies to solve client issues, and escalating challenges to the managerial team when necessary. 

Our mission-driven Client Success team is often the first point of contact for customers, so we are interested in hiring individuals with a passion to provide memorable client experiences  with an ability to make quick and accurate decisions. As a Client Success Coordinator at Vestwell, you are a dynamic individual who will work cross-functionally across teams in order to communicate and facilitate resolutions for any client satisfaction issues. Those who work tirelessly through the lens of hospitality and customer service jump to the front of the line.

What Will You Be Doing?

• Assist with a book of business consisting of advisors and sponsors to ensure their servicing needs are being met and assist with administration issues.
• Help manage client expectations to avoid any disconnects with process and timing standards.
• Collaborate across all internal teams in order to resolve any client issues and be the voice between our internal teams and our client to manage resolution, feedback, and satisfaction.
• Identify and resolve one-touch tickets at point of initial contact by utilizing available online tools.
• Share data-driven insights with our product teams to improve our platform and planning roadmap.
• Participate in scheduled client conference calls to provide plan status and updates on remediation of any client issues.
• Being the friendly, knowledgeable first point of contact for inbound inquiries. 
• Conducting appropriate and timely follow up to ensure the highest level of service. 
• Communicating in a relatable, humanized way to promote trust and allegiance.
• Creating tickets and providing follow-up as required.
• Adhering to client-facing and internal Service Level requirements.
• Support the team with handling complaints, troubleshooting problems, and providing solutions, and escalating to our Legal and Compliance Team when needed.
• Posting interaction within our tooling to document updates to client accounts.

Requirements

The Necessities

• Team mentality and the ability to multitask while attending to a high volume of incoming inquiries.
• Strong time management and organizational skills to ensure the timeliness of all proactive and reactive communications.
• Strong commitment to superior customer service.
• Positive and proactive attitude.
• Proficiency is required with Excel/Google Sheets, Word/Google Docs, Adobe Acrobat, and browsing network directories as we are a paperless office.
• Excellent attention to detail and accuracy, proficient with numbers and basic calculations.
• Must be willing to work 9am ET to 6pm ET.

The Extras

• Retirement industry experience
• Series 6, 7, 63, 65, 66
• QKA, QKC

This role will be based in either the New York City, Austin, King of Prussia, or Scottsdale office, and will be part of Vestwell's hybrid in-office operation.

The expected base salary range for this position is $50K - $55K base. This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired.

Who Are We Looking For?

Vestwell is seeking a Senior Associate, Platform Support Strategic Accounts to support clients who service retirement plans remotely while leveraging Vestwell’s platform. This role serves as a Level 2 escalation point for complex servicing issues that cannot be resolved by the servicing teams that resolve Level 1 issues within the operation of our strategic partners that choose this model of service delivery.

The ideal candidate is a collaborative problem solver who thrives in a fast-paced, cross-functional environment. In this role, you will partner closely with both client servicing teams, operations, and Vestwell internal groups to investigate escalated issues, coordinate solutions, and ensure timely and accurate resolution.

Successful candidates will demonstrate strong operational knowledge of retirement plan servicing, excellent communication skills, and the ability to manage multiple complex issues simultaneously while maintaining a high standard of client service.

What Will You Be Doing?

As a Senior Associate, Platform Support for Strategic Accounts, you will act as a partner to remote clients servicing 401(k) plans on Vestwell’s platform, ensuring escalated issues are addressed efficiently and effectively.

Your Responsibilities Will Include:

Escalation Management
Serve as the primary point of contact for Level 2 service escalations originating from client servicing teams when issues cannot be resolved within their internal operations.

Issue Ownership & Resolution
Take ownership of escalated items from intake through resolution, ensuring issues are investigated thoroughly and completed accurately.

Cross-Functional Collaboration
Work closely with internal teams—including Operations, Product, Engineering, and Compliance—to investigate issues, coordinate solutions, and ensure timely resolution.

Client Partnership
Act as a trusted operational partner to client servicing teams, providing guidance on complex platform functionality and servicing workflows.

Communication & Transparency
Provide clear, timely updates to clients and internal stakeholders regarding issue status, next steps, and resolution timelines.

Process Improvement
Identify trends or recurring issues and collaborate with internal teams to improve processes, workflows, and platform functionality.


Documentation & Case Tracking
Create, define, and maintain accurate documentation of escalations, communications, playbooks, processes, and resolutions within internal systems to ensure transparency and operational continuity.

Service Level Management
Monitor, manage, and report on escalated items to ensure they meet internal service standards and client expectations.

Requirements

The Necessities

• Bachelor’s degree or equivalent professional experience
• 2–4 years of retirement industry experience preferred
• Experience supporting retirement plan servicing or administration platforms
• Ability to manage complex issues and coordinate across multiple teams
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Strong commitment to superior customer service
• Positive and proactive attitude
• Proficiency is required with Excel/Google Sheets, Word/Google Docs, Adobe Acrobat, and browsing network directories as we are a paperless office
• Excellent attention to detail and accuracy, proficient with numbers and basic calculations
• Self-starter mentality, you are someone who will dive into whatever challenge is placed in front of you and find creative ways to solve problems.

The Extras

• Proficiency with Excel or Google Sheets
• Proficiency with Word or Google Docs
• Experience with Adobe Acrobat
• Ability to navigate network directories and internal documentation systems in a paperless environment
• Strong attention to detail and accuracy, particularly when working with operational data and plan information

This role will be based in either the New York City, Austin, or King of Prussia office and will be part of Vestwell's hybrid in-office operation.

The expected base salary range for this position is $70K - $85K base. This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired.

Who Are We Looking For?

We’re looking for a systems-minded operator who can own the feedback loop between our service channels and our knowledge ecosystem. You’ll ensure our external help center, agent knowledge, and AI training content stay tightly aligned to our highest volume tickets, channels, and categories, so both AI enabled automated and human agents resolve issues quickly and consistently. You will ultimately own the operational knowledge layer that powers both human and AI service resolution.

The ideal candidate thrives on bringing structure to complex operational challenges.You are both detail oriented and execution-focused, someone who can see the big picture while managing the day-to-day mechanics that move work forward. You will work within the operational rhythm and workflows, leveraging the AI feedback to improve the performance, identify and implement knowledge system improvements. 

This role owns the operational feedback loop between service demand signals (tickets, calls, AI conversations) and the knowledge systems that power both automated and human issue resolution. This role reports to the Director of Business Operations.

What Will You Be Doing?

As a Senior Associate, Knowledge Systems & Management, you will serve as an individual contributor responsible for driving operational initiatives from intake through implementation, while continuously improving the systems and documentation that support our internal teams.

Your responsibilities will include, but are not limited to:

• Build the infrastructure to monitor service channel trends and partner with the marketing team to create and optimize AI training content, agent knowledge resources, and customer facing support content.
• Ensure accurate knowledge is surfaced effectively within the agent workspace to support fast and accurate resolution of customer issues and utilized as part of automations that drive operational efficiency.
• Own the creation, maintenance, and governance of operational documentation, including workflow guides and internal knowledge resources.
• Collaborate with Marketing when internal knowledge informs customer-facing content to ensure alignment between internal processes and external guidance.
• Identify and implement changes that improve agent productivity, including increasing tickets resolved per day, reducing average handle time, and improving first-touch resolution rates. Ultimately, you’ll be expected to set targets for some of the following operational KPIs and ensure they are achieved:
  • First Touch Resolution
  • AI Containment Rate
  • Agent Handle Time
  • Tickets per Agent per Day
  • Help Center Deflection Rate
• Continuously review AI-handled conversations, agent interactions, and operational signals to identify gaps in the knowledge corpus.
• Analyze the effectiveness of the knowledge ecosystem by comparing the content surfaced to customers with the types of issues appearing in service channels. 
• Collaborate with marketing to refine external support content while maintaining ownership of the operational knowledge structure and accuracy. 
• Partner with AI and Business Systems teams by providing operational input and recommendations based on knowledge system performance and service outcome goals.
• Partner with Service leadership to align content improvements with operational needs while maintaining clear ownership of execution decisions.
• Track progress, identify risks and blockers, and proactively escalate issues to ensure successful and timely delivery.
• Translate system updates, process changes, and technical concepts into clear, actionable guidance for internal stakeholders.
• Support the BizOps team with operational changes to empower quick turnaround on the roadmap improvements

Requirements

The Necessities

• Ability to independently drive operational improvements from problem identification through implementation.
• Design and run small operational experiments to improve AI resolution rates, agent workflows, and knowledge effectiveness.
• Exceptional attention to detail and a commitment to operational accuracy.
• Excellent written and verbal communication skills, particularly in cross-functional environments.
• Demonstrated experience (2+ years preferred) in operations, process improvement, project coordination, or a related function.
• Proven ability to bring structure to ambiguity and execute with minimal oversight.
• Highly organized, proactive, and solutions-oriented mindset.
• Experience working with a help center or knowledge base (e.g Zendesk, Salesforce, Confluence) or similar. 
• Comfortable using ticket and channel data (exports, dashboards, or basic queries) to decide what to build or improve. 
• Familiarity with customer support concepts and metrics (CSAT, ASA, handle time, etc)

The Extras

• Experience in fintech, financial services, or a regulated operational environment.
• Familiarity with Jira, Confluence, Zendesk, Asana, AWS tools such as Connect or similar workflow and documentation tools.
• Experience writing customer facing help content, 
• Experience working in or alongside service centers. 
• Hands on experience with AI support tools (chatbots, virtual agents, or similar)

This role will be based in either the New York City, Austin, King of Prussia, or Scottsdale office, and will be part of Vestwell's hybrid in-office operation.

The expected base salary range for this position is $70K - $85K base. This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired.

Process Validation Engineer (a minimum of 5 years of experience required)

Location: King of Prussia, PA 

Employment Type: Full-time, mostly onsite

About Us

Are you ready to take the next step in your career? LAPORTE, a consulting engineering firm with 25 years of experience and a strong presence in North America and Europe, is seeking an Process Validation Engineer to join our growing team. With 25 offices and over 480 employees worldwide, we specialize in delivering innovative solutions for the pharmaceutical and food & beverage industries.

The Process & Validation Engineer is responsible for supporting the validation of various systems across the pharmaceutical, biopharmaceutical, and medical device manufacturing sectors. The Process & Validation Engineer will ensure equipment, systems, and validation programs are compliant with a client’s global/site standards and industry practices.

The Process & Validation Engineer will live near King of Prussia, PA. They will be motivated to grow and excel with the support and direction from an interdisciplinary team of engineers. Become part of a supportive work environment that emphasizes team culture and empowering engineers with more responsibility, professional growth, and a work-life balance.

At LAPORTE, we offer:

• Competitive Salary
• Comprehensive Benefits
• Compensatory Paid Time Off (PTO)
• Paid Parental Leave
• A Flexible Work Environment that values work-life balance
• Opportunities for Professional Growth

Responsibilities and Duties:

• Carry out all aspects of a validation project for our clients including: authoring and/or executing Validation Master Plans (VMP), User Requirements Specifications (URS), Risk Assessments (RA), Design Qualification (DQ), Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT), Commissioning, Installation Qualification (IQ), Operational Qualification (OQ), Performance Qualification (PQ), and Process Validation (PV) protocols/reports in accordance with corporate and departmental procedures.
• Validation Planning: Develop Validation Master Plans outlining the validation strategy, scope, and timelines for the project.
• Documentation Management: Oversee the creation, review, and approval of validation protocols, reports, and other documentation required for validation activities.
• Risk Assessment: Conduct Risk Assessments to identify potential validation issues and develop mitigation strategies to address them.
• Protocol Execution: Oversee the execution of validation protocols, including Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) for equipment and systems within the QC building.
• Commissioning Support: Collaborate with the commissioning team to ensure a seamless transition from construction to operation, verifying that systems and equipment are installed correctly and function as intended.
• Standard Operating Procedure: Provide technical input with respect to Standard Operating Procedures (SOP) development. Revise or develop SOPs in compliance with industry standards and cGMP.
• Support client Quality Assurance (QA) compliance teams by initiating change controls, documenting deviations, and contributing to the implementation of CAPA (Corrective and Preventive Actions) within validation activities.
• Perform Periodic Review for various validated systems including computerized systems, laboratory equipment, manufacturing equipment, and infrastructure systems. Analyze information, draw the right conclusions based upon technical knowledge of the systems, and work effectively with different groups across site to determine status, gaps, and corrective actions.
• Maintain up-to-date knowledge of validation requirements, practices, and procedures and coach other members of the team participating in validation activities. 
• Maintain up-to-date knowledge of current GP (Good Practices, e.g. GMP/GLP) regulations, guidelines within North America (Health Canada, US Food & Drug Administration) and EU Eudralex. 
• Maintain effective client relationships and act as a primary point of contact.
• Ensure that projects are implemented in accordance within the agreed scope, timelines and budget.

Qualifications:

• Bachelors degree in engineering field or relevant equivalent.
• Minimum 5 years of prior experience preparing and executing equipment qualification documents (IQ/OQ/PQ) required.
• Excellent knowledge of the Current Good Manufacturing Practices.
• Excellent communication skills - verbal, written, listening and interpersonal with the ability to transfer knowledge to others.
• Strong technical knowledge, relationship management, organizational planning, and project management skills.
• Ability to demonstrate a sense of urgency, flexibility, and accountability.
• Flexibility to travel to the client site as required.

Preferred Qualifications

• Prior experience performing GxP risk assessments such as Functional Risk Assessments (FRA) or Failure Mode and Effect Analysis (FMEA).
• Experience in Aseptic Processing.
• Familiarity with Computerized Systems Validation and ISPE GAMP5 and 21 CFR Part 11.

Electrical Engineer (Intermediate to Senior Level)

Location: King of Prussia, PA (Hybrid)

Employment Type: Full-Time

About Us

Are you ready to take the next step in your career? LAPORTE, a consulting engineering firm with 25 years of experience and a strong presence in North America and Europe, is seeking an Electrical Engineer to join our growing team. With 25 offices and over 480 employees worldwide, we specialize in delivering innovative solutions for the pharmaceutical and food & beverage industries.

At LAPORTE, we offer:

• Competitive Salary
• Comprehensive Benefits
• Compensatory Paid Time Off (PTO)
• A Flexible Work Environment that values work-life balance
• Opportunities for Professional Growth

Join us and become part of a supportive, collaborative team that encourages creativity and efficiency every day.

Key Responsibilities

• As an Electrical Engineer, you will lead and support electrical engineering requirements and construction packages for client projects.
• Manage and execute electrical design projects
• Load list development
• Conductor sizing
• Overcurrent protective device (OCPD) sizing
• Lighting and switchgear design
• Cost estimates and equipment specification
• Oversee facility electrical design aspects including low-voltage facility electrical distribution systems
• Backup systems, grounding, fire alarms, lighting controls, and security systems
• Collaborate with project teams while supervising and mentoring team members.
• Execute full lifecycle project support, including system design, troubleshooting, testing, and commissioning.
• Conduct site surveys and provide on-site support during installation.
• Ensure compliance with relevant codes and standards (NEC, IBC, NFPA 101, ASHRAE, IECC).
• Develop project deliverables using AutoCAD and Revit.

Qualifications

Education:

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology required.
• EIT certification preferred; PE licensure is optional but a plus.

Experience

• Minimum of 5 years in manufacturing or consulting environments executing electrical power system design projects as a designer or design engineer.

Technical Expertise:

• Proficiency in managing medium-scale electrical projects, including client coordination, system design, and bid package preparation.
• Experience with low-voltage (LV) systems design: lighting, fire alarm signaling, security systems, access control, etc. typical in MEP bid packages.
• Familiarity with distribution design: sizing/specifying equipment, conductors, and protection for LV/MV facility electrical distribution systems.
• Experienced with National Electrical Code, International Building Code, and other relevant building codes.

Project Management Skills:

• Ability to schedule design/construction activities and estimate costs using software tools (MS Project).

Software Knowledge:

• Experience with ETAP or SKM is a plus.
• Proficiency in AutoCAD and Revit is highly desirable.

Additional Skills:

• Strong leadership and organizational abilities with a focus on relationship management.
• Ability to influence clients, suppliers, and peers to adopt engineering best practices.
• Flexibility to travel (10–20%) to external manufacturing sites for surveys and meetings.

Why Join LAPORTE?

At LAPORTE, we are passionate about engineering excellence. Our team thrives on collaboration and innovation while maintaining a strong commitment to work-life balance. If you’re looking for a challenging yet rewarding role where your expertise will make a difference in cutting-edge industries like pharmaceuticals and food & beverage manufacturing—this is the opportunity for you! Apply Today!

We’re excited to meet you! Submit your application today to join the LAPORTE team and help shape the future of engineering solutions in our industries.

#LI-Hybrid