Your Opportunity

Scion is paving a path in student living and the Experience Team Member (ETM) is essential to our commitment to exceptional customer experience and strong partnerships within the community. This position combines marketing, relationship building, administration and customer service all in one.

The ETM will thrive in a fast-paced, agile, collegiate environment. This role demands exceptional interpersonal and problem-solving skills and stellar work ethic.

Your Responsibilities

Customer Experience & Sales

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.

Property Administration

• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

The responsibilities listed above may not be all inclusive.

What We Require

• Customer-centric mindset
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods

Operational Details

• Job location is at the assigned property.
• Working hours consist of daytime business hours and after hour on-call rotation.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

Fairstead has an exciting opportunity at one of our properties, and we are looking for an Assistant Property Manager to join our team! The Assistant Property Manager assists and supports the planning, implementing, and managing the daily operations of the property. They assist in the management of onsite activities and the overall performance of the property. They perform various duties including administrative, financial, and resident relations. 

RESPONSIBILITIES 

• Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook. 

• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements. 

• Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews. 

• Documents lease violations and coordinate evictions. 

• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly. Taking appropriate action to resolve and address service issues. 

• Ensures the property’s maintenance team members respond and complete resident service requests. 

• Assisting tenants with requests, questions, problems, and complaints. 

• Alerting staff of move ins, move outs, any emergencies. 

• Provide excellent customer service and display a courteous and professional attitude towards all residents and visitors. 

• Responsible for regularly tracking arrears and following up with tenants per the company policy. 

• Oversee the lease renewal program for appropriate retention rate. 

• Works within house legal team to track status of rent payments. 

• Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily. 

• Create purchase orders in Yardi. 

• Answer phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours. 

• Perform or assist with any operations as required to maintain workflow and to meet schedules. 

• Perform other duties as needed.  

Benefits 

• Generous employer contribution for Medical Insurance through Meritain Health. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12 paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

To perform the job successfully, the following skills and/or experience are required to qualify for the position.  

• Two (2) years of experience in affordable housing leasing or property management.  

• Knowledge and experience in the local residential market. 

• Experience with EIV and Yardi.  

• Proficient in Microsoft Office Suite. 

• Strong written and verbal communication skills. 

• Great Customer Service skills. 

• Able to learn and work with property management applications. 

• Quick learner and great attitude. 

Groma is a real estate investment, management, and technology company. It’s our mission to develop a wider range of real estate investing technology while providing a high-quality management experience for our renters across our city, our country, and eventually the world. We are passionate about the future of the greater Boston area and it is our goal to develop our local communities in innovative and sustainable ways.

About the Role

We are seeking a Jr. Property Manager to support the launch and growth of our Providence, Rhode Island portfolio. This individual will be our first team member based in Providence and will operate as a local extension of our Boston-based Property Operations team.

In the early months, this role will focus heavily on supporting property inspections, acquisition due diligence, vendor sourcing, and onboarding newly acquired residential properties. As the Providence portfolio grows, responsibilities will expand into full day-to-day property management and resident services.

This position will be based in Providence and will operate out of a local workspace, with regular coordination and structured reporting to Boston leadership. The ideal candidate is highly organized, proactive, comfortable working independently, and excited to help implement established systems in a new market.

Property Onboarding

• Support the Acquisitions team with on-site property inspections, due diligence, and underwriting support
• Assist in the transition of newly acquired assets from closing through operational stabilization
• Coordinate initial property setup including utilities, vendor relationships, compliance requirements, and service agreements
• Implement Groma’s established property management SOPs during the onboarding process
• Provide feedback to Boston leadership regarding local operational considerations or Rhode Island regulatory requirements

Property Management Essentials

• Execute Groma’s standard operating procedures across newly onboarded rental properties
• Maintain strong communication with Boston-based Property Operations leadership
• Establish and manage service agreements with local maintenance contractors, tenant/landlord attorneys, and residential leasing partners
• Ensure compliance with Rhode Island landlord-tenant laws and local housing regulations
• Maintain organized documentation and task tracking for all properties

Facility Management

• Oversee day-to-day operations of Providence properties as they are acquired and stabilized
• Conduct regular property inspections to identify maintenance or safety issues
• Coordinate maintenance requests and ensure timely resolution
• Manage emergency service coordination and generate incident reports when necessary
• Ensure properties are maintained to a high standard and in compliance with applicable codes and regulations

Resident Services

• Handle resident inquiries and concerns in a professional and timely manner
• Support marketing and leasing efforts for available units
• Coordinate resident onboarding and offboarding processes
• Assist with delinquency follow-up and coordination of collections efforts
• Support eviction processes in partnership with leadership and legal counsel
• Help foster a positive resident experience aligned with Groma’s standards

Property Reporting

• Assist in managing property-level budgets and tracking expenses
• Prepare and maintain detailed operating reports on a weekly, monthly, and annual cadence
• Track delinquency and unpaid balances and provide structured reporting to Boston leadership
• Maintain accurate records across internal property management systems

Experience 

• 2–4 years of experience in property management or a related real estate operations field
• Strong organizational, documentation, and task management skills
• Excellent communication and interpersonal skills
• Comfort working independently while maintaining structured communication with remote leadership
• Knowledge of Rhode Island landlord-tenant law preferred
• Ability to coordinate vendors and cross-functional teams effectively
• Availability to work evenings and weekends as needed

About our Culture

At Groma, we’re looking to build something big and are on a very fast growth trajectory. While a healthy work-life balance is important to our team, we want to be upfront that there may be times when we expect commitments outside of the standard 9-5. We strive to respect individuals and their needs, while also acknowledging the reality that we have a small team that is trying to accomplish some very ambitious goals in a short period of time.

We have an ever-evolving list of values and conventions that guide how we operate as a company, but here’s a high-level overview of how we think about doing what we do:

• We’re committed to building an inclusive, equal opportunity, anti-discriminatory workplace that reflects the diversity of people and cultures that live, work, and play in the communities we seek to serve.
• We approach our work with pragmatic idealism that enables us to focus on our desire to make the world a better place in ways big and small while also being open to intelligent compromises that accelerate us on our path to serve our broader societal goals.
• Our whole team believes strongly in a value we shorthand as Justice League, not Superman. The challenges we are trying to solve require effective teams, not individual heroes. (Note: Yes… we are aware that Superman has been a member of the Justice League for quite some time now, but the analogy here is an easy, yet powerful, one for people to grasp. We don’t need a hero, we need a collaborative team of heroes who each bring something unique to the table to help solve problems that any of us individually would find daunting.)

Job Benefits

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) with company match, and paid time off. If you are interested in this exciting opportunity, please submit your resume and cover letter for consideration.

• 5% 401k match
• Fully covered high-quality health and dental insurance plans
• Fully covered commuter passes for bus, subway, boat, or commuter rail
• Unlimited PTO
• 13 official company holidays
• 1 floating holiday: We recognize that there are lots of holidays that are meaningful to different people in different ways and we want to celebrate that by enabling team members to have the time/space to commemorate those days however is appropriate, and using it as an opportunity - if they’d like to - to share the meaning of that day with the broader team