As part of the Cabin Crew, you will play a pivotal role in guiding our clients through their digital journey. You will collaborate closely with clients to understand their business objectives, assess their current digital capabilities, and formulate strategies to achieve their goals. Your expertise will be instrumental in identifying opportunities for improvement, implementing innovative solutions, and optimizing digital processes
We are looking for visionary Digital Product Designers to lead design efforts and play a pivotal role in creating innovative digital solutions for our clients.

As a key member of our team, you will work closely with strategists, engineers, and other stakeholders to deliver exceptional digital experiences. This role demands a balance of creativity, technical understanding, and leadership skills to steer projects from conception to completion.

Responsibilities:

• Lead the design of digital products from concept through to launch, ensuring they meet client requirements and user needs.
• Collaborate with cross-functional teams, including strategists, engineers, and product managers, to create seamless, integrated solutions.
• Participate in user research and usability testing to gather insights and identify design opportunities.
• Develop comprehensive design strategies that align with client goals and brand guidelines.
• Create wireframes, prototypes, and high-fidelity designs using industry-standard tools (e.g., Figma, Adobe Creative Suite).
• Present design concepts and prototypes to clients and stakeholders, effectively communicating design decisions and gathering feedback.
• Mentor junior designers, fostering a collaborative and innovative design culture.
• Teach and coach client partners while delivering high quality artifacts and leading teams to achieve project outcomes.
• Stay abreast of the latest trends, technologies, and methodologies in digital design, UX/UI, and product development.
• Assist business development efforts in analyzing and articulating client needs during the proposal process. Act as a subject matter expert on UX/UI design and the Cabin strategic framework.

Requirements

A strong portfolio showcasing a wide range of digital product design work, including examples of projects you’ve led.

Expertise in UX/UI principles, graphic design, and prototyping tools.

Exceptional communication and presentation skills, with the ability to articulate design concepts clearly to diverse audiences.

Experience conducting user research and translating insights into design decisions.

Ability to work collaboratively in a cross-disciplinary team environment, with excellent project management skills.

Creativity, problem-solving skills, and attention to detail.

As part of the Cabin Crew, you will play a pivotal role in designing and orchestrating end-to-end services and experiences for our clients. You’ll help them navigate complex ecosystems of people, processes, policies, and technology while connecting customer experiences to the operations and systems that enable them.

You’ll collaborate closely with clients to understand their business objectives, assess their current capabilities, and shape strategies, services, and products that deliver real value. Your expertise in human-centered and service design will be instrumental in identifying opportunities, mapping and improving services, and guiding teams through ambiguity toward confident decisions.

We’re seeking a Strategist who embodies our passion for creating exceptional user and customer experiences through innovation. This is a hands-on individual contributor role for someone who can think in systems, lead with service design, and still roll up their sleeves to do the work, balancing strategy, design, and technology to solve real-world problems.

Responsibilities:

Lead service and product initiatives end-to-end

• Lead and execute service and product initiatives from discovery through definition and into delivery, using human-centered and service design frameworks to ensure everything is deeply rooted in real user and customer needs.
• Develop and execute experience, service, and product strategies that align user needs, business goals, and operational feasibility.

Drive service design and ecosystem thinking

• Lead service blueprinting, journey mapping, ecosystem mapping, and stakeholder mapping efforts to align teams on how a service works today and how it should work tomorrow.
• Connect frontstage experiences (customers, end users, partners) with backstage realities (teams, processes, systems, policies) to design services that are both delightful and deliverable.
• Identify gaps, failure points, and opportunities across the end-to-end service, beyond any single touchpoint or interface.

Create clarity in ambiguous spaces

• Facilitate problem framing and visioning work when the problem and solution are not yet clear, helping teams understand what to tackle first and why.
• Design and structure experiments, prototypes, and pilots that test not just interfaces, but entire service moments (people + process + tech).
• Translate complex ecosystem insights into clear narratives, options, and recommendations for decision-makers.

Champion human-centered & service design practices

• Oversee and integrate user research processes, including interviews, contextual inquiry, concept testing, and usability testing to inform service and product direction.
• Champion experience and service design practices (including UX), guiding multidisciplinary teams in creating user-centric, service-aware designs and prototypes that adhere to best practices in usability and accessibility.
• Advocate for a culture of innovation, encouraging creative problem-solving and exploration of new ideas and technologies to enhance user and customer experience.

Orchestrate cross-functional collaboration

• Collaborate with stakeholders across strategy, design, product, engineering, data, and operations to ensure strategic alignment and successful delivery of services and products.
• Use service design artifacts (blueprints, journeys, future-state stories, experience principles) as alignment and decision-making tools in workshops, working sessions, and stakeholder reviews.
• Drive continuous improvement of our methods and frameworks, incorporating project learnings to enhance future work.

Communicate, coach, and support growth

• • Articulate and present strategic visions, service and experience concepts, and roadmaps to diverse audiences, including executive teams and client partners.
  • Teach and coach client teams in service design methods—such as blueprinting, journey mapping, and experience principle development—while delivering high-quality artifacts and leading teams toward outcomes.
  • Assist business development efforts by analyzing and articulating client needs, framing opportunities, and contributing to proposals. Act as a subject matter expert on service design, human-centered innovation, and select industries, as well as Cabin’s strategic frameworks.

Requirements:

• Proven track record leading service or product strategy and experience design initiatives, with a strong portfolio showcasing service blueprints, journeys, and/or complex ecosystem work for digital and/or omnichannel services.
• Deep understanding of human-centered and service design principles, with a systems mindset and a user-first approach to shaping services and products.
• Demonstrated experience using service blueprinting, journey mapping, and ecosystem mapping to connect customer experience with operational and technical realities.
• Expertise in conducting user and stakeholder research and translating insights into actionable service and product strategies, concepts, and roadmaps.
• Exceptional facilitation skills, with an uncommon ability to design and lead workshops and problem-solving sessions that bring together diverse stakeholders and move them toward alignment.
• Strong communication and storytelling skills, capable of conveying complex concepts clearly and persuasively across different audiences—from frontline staff to executives.
• Comfort working in highly ambiguous problem spaces, where defining the right question and narrowing the focus is as important as generating solutions.
• Collaborative, low-ego approach with the ability to inspire and motivate cross-functional teams without formal authority.
• Familiarity with design and prototyping tools (e.g., Figma, FigJam, Miro) and an understanding of current trends in digital products, services, and enabling technologies.

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diverse perspectives and are dedicated to creating an environment that is respectful and inclusive for everyone.

As a User Experience Designer at Lucid, you will be collaborating with a talented team of deep, empathetic thinkers in researching, concepting, and defining what it means to help teams see and build the future. You’ll be designing workflows, interactions, and paradigms that support our customers in their pursuit to see more, know more, and do more. 

Responsibilities: 

• Design high-fidelity interactions, mocks, and features that consistently reflect our design system and improve product value for continued growth
• Define and suggest specific design solutions based on a deep understanding of customer problems and a clear comparison of different design approaches
• Own the full design lifecycle for your team’s features, including planning, conducting, and synthesizing regular user research to validate and iterate on designs
• Communicate user intents and motivations to drive delightful experiences, keeping scrum teams, product management, and managers informed on progress and next steps
• Partner with engineers and QA specialists during the translation and implementation of your designs to ensure high-quality releases
• Effectively manage projects to meet deadlines, roadmaps, and requirements within Agile/Scrum system constraints
• Leverage AI tools and emerging technologies to optimize design workflows and explore innovative AI-driven features within the product experience
• Strengthen Lucid design culture and help evangelize design by identifying opportunities to improve the product experience beyond the standard design purview

Requirements: 

• Sound knowledge of core design methods (sketching, wireframing, storyboarding, etc.)
• Ability to describe success metrics for design contribution and show a passion for evaluating design solutions with qualitative and quantitative analysis
• Ability to design in various contexts, contributing to long-term strategic projects, last-minute fixes, and short-term solutions - sometimes without all the information present to make comfortable design decisions
• Demonstrated ability to communicate sound design rationale through different mediums and design deliverables
• Experience designing content, creating applications and working with complicated back-end constraints
• Experience using design and prototyping tools like Figma
• Thrive working in a fast-paced, startup type environment with a bias towards finding solutions vs. shutting down ideas
• This is an entry level position, for individuals early in their design career looking to grow with a great company
• 0-4 years of professional UX design experience

Preferred Qualifications: 

• Bachelor's degree or equivalent experience in graphic design, industrial design, human computer interaction, architecture, multidisciplinary design, user experience, psychology, English, computer science, or a related field.
• Experience working in an Agile/Scrum environment

Please provide a current resume and portfolio link/documents with your online application. Any applications missing the requested materials will not be considered.

#LI-NJ1

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diverse perspectives and are dedicated to creating an environment that is respectful and inclusive for everyone.

As a User Experience Designer at Lucid, you will be collaborating with a talented team of deep, empathetic thinkers in researching, concepting, and defining what it means to help teams see and build the future. You’ll be designing workflows, interactions, and paradigms that support our customers in their pursuit to see more, know more, and do more. 

Responsibilities: 

• Design high-fidelity interactions, mocks, and features that consistently reflect our design system and improve product value for continued growth
• Define and suggest specific design solutions based on a deep understanding of customer problems and a clear comparison of different design approaches
• Own the full design lifecycle for your team’s features, including planning, conducting, and synthesizing regular user research to validate and iterate on designs
• Communicate user intents and motivations to drive delightful experiences, keeping scrum teams, product management, and managers informed on progress and next steps
• Partner with engineers and QA specialists during the translation and implementation of your designs to ensure high-quality releases
• Effectively manage projects to meet deadlines, roadmaps, and requirements within Agile/Scrum system constraints
• Leverage AI tools and emerging technologies to optimize design workflows and explore innovative AI-driven features within the product experience
• Strengthen Lucid design culture and help evangelize design by identifying opportunities to improve the product experience beyond the standard design purview

Requirements: 

• Sound knowledge of core design methods (sketching, wireframing, storyboarding, etc.)
• Ability to describe success metrics for design contribution and show a passion for evaluating design solutions with qualitative and quantitative analysis
• Ability to design in various contexts, contributing to long-term strategic projects, last-minute fixes, and short-term solutions - sometimes without all the information present to make comfortable design decisions
• Demonstrated ability to communicate sound design rationale through different mediums and design deliverables
• Experience designing content, creating applications and working with complicated back-end constraints
• Experience using design and prototyping tools like Figma
• Thrive working in a fast-paced, startup type environment with a bias towards finding solutions vs. shutting down ideas
• This is an entry level position, for individuals early in their design career looking to grow with a great company
• 0-4 years of professional UX design experience

Preferred Qualifications: 

• Bachelor's degree or equivalent experience in graphic design, industrial design, human computer interaction, architecture, multidisciplinary design, user experience, psychology, English, computer science, or a related field.
• Experience working in an Agile/Scrum environment

Please provide a current resume and portfolio link/documents with your online application. Any applications missing the requested materials will not be considered.

#LI-NJ1