Overview of Role

As 66degrees continues its rapid growth, we are seeking a hands-on, highly technical IT Operations Manager to build and manage our internal IT Operations function. This is a critical management role responsible for the stability, integrity, and operational excellence of our core information technology systems.

Reporting to the Director/VP of Technology, you will take ownership of our cloud infrastructure, hardware assets, and our comprehensive portfolio of SaaS business applications, along with the team members dedicated to each of these IT subsets. You will build and mentor a team of talented IT engineers, establish and manage operational processes, and serve as the key escalation point for all IT Operations. The ideal candidate is a player and coach with a deep technical understanding of modern infrastructure and SaaS management, capable of leading a team, guiding technical strategy, and getting hands-on with the work when the need arises.

Key Responsibilities

Team Leadership & Management

• Build, manage, and mentor a high-performing IT Operations team, including Cloud Engineers, SaaS Administrators, and Subject Matter Experts (SMEs).
• Foster a culture of collaboration, innovation, and continuous improvement, providing professional development and growth opportunities for team members.
• Serve as the primary escalation point for the IT Operations team, providing technical guidance and resolving complex IT business issues.
• Develop and maintain Standard Operating Procedures (SOPs), and best practices for our global IT department.

Cloud Infrastructure Operations

• Oversee the administration, maintenance, and optimization of all internal Cloud Platform environments.
• Lead discussions with various teams regarding their use of internal cloud infrastructure to advise on best practices and methods to automate the provisioning and management of cloud resources.
• Ensure the availability, security, and cost-efficiency of our cloud infrastructure, including Compute Engine, GKE, Cloud Storage, BigQuery, Vertex AI, Gemini Enterprise, NotebookLM Enterprise, and others.
• Oversee the implementation of robust IAM policies, network security (VPCs, VPNs, firewalls), monitoring via the Cloud Operations suite, and logging.

SaaS & Business Systems Operations

• Lead the administration, integration, and optimization of our core corporate SaaS portfolio, including Google Workspace, Salesforce, Rippling, Atlassian, Slack, Google Partner Tools, Office 365, ChurnZero, Ramp, Asana, WiseStamp, EasyDMARC, GoDaddy, and others.
• Design and enforce a comprehensive Identity and Access Management (IAM) strategy using Rippling IT, including automated user provisioning/de-provisioning (SCIM, JIT) and adherence to the Principle of Least Privilege.
• Oversee the development and maintenance of our integration strategy, leveraging iPaaS solutions like Workato, Google Apps Script, and custom scripts to build robust, automated workflows between business systems.
• Partner with business departments (HR, Sales, Marketing) to understand their needs and own the technical implementation of their core platforms, while collaborating with team members to define shared platform ownership and accountability.

Collaboration, Strategy, Security

• Partner closely with the Security Operations team to implement "as-a-service" best practices, manage our MDM solution, and gather evidence for compliance audits.
• Collaborate with global teams on infrastructure initiatives and the rollout of internal frameworks, such as Dev vs. Prod delineation.
• Evaluate, select, and manage relationships with key IT vendors and service providers, ensuring they meet performance and contractual expectations.
• Partner with the Security team for GRC buildout (Drata) and Trust Center buildout (SafeBase).

Required Qualifications

• 8-10 years of progressive experience in IT Operations or Systems Engineering, including at least 4 years in a direct management capacity leading and mentoring technical teams.
• Strong leadership and English communication skills, with a proven ability to bridge time zones and cultural nuances while managing remote/offshore resources..
• Extensive experience managing a large portfolio of enterprise SaaS applications and implementing enterprise-wide IAM strategies using a central IdP (e.g., Rippling or Okta).
• Proven ability to architect high-level strategy and manage teams while remaining technical enough to execute alongside them and provide direct hands-on support.
• Technical proficiency in Infrastructure as Code (IaC), specifically using Terraform to automate cloud infrastructure management.
• Hands-on experience with enterprise integrations, either through scripting (Python, Bash, Google Apps Script) or via an iPaaS platform (Workato preferred).
• Deep expertise in Mobile Device Management (MDM) for at-scale corporate assets, BYOD environments, and Chrome browser management.
• Extensive hands-on experience across the entire Google stack, including GCP infrastructure at scale and advanced Google Workspace administration.
• Strong understanding of ITIL v4 frameworks, particularly in Change Management and Incident Response within a high-growth environment.
• Experience with CLI tools such as gCloud, GAM, Git, Docker, Homebrew, and others.

Preferred Qualifications

• Industry-recognized IT certifications (e.g., CompTIA A+, Network+, Security+, ITIL 4, CCNA, RHCSA, CCNP, PMP, CISM).
• Prior experience thriving in the fast-paced environment of a technology consulting or professional services firm.
• Experience establishing internal governance and access controls for Enterprise AI tools (e.g., Gemini Enterprise, Vertex AI, or NotebookLM).
• Proven track record of reducing manual IT service desk tickets by 30%+ through the implementation of "Low-Code/No-Code" automation or advanced iPaaS recipes.
• Direct experience partnering with SecOps through SOC2, ISO 27001, or HIPAA compliance audits using automated GRC platforms like Drata.
• Practical experience moving an organization toward a Zero Trust security model.
• Familiarity with Lifecycle Management (LCM) transitions, moving from manual onboarding to fully automated "Zero-Touch" provisioning.
• Experience applying Agile or Kanban methodologies to internal IT Operations to manage sprint cycles for SaaS integrations and infrastructure projects.
• Prior experience managing the IT side of Mergers and Acquisitions, including domain migrations, SaaS consolidation, and tenant-to-tenant transfers.

Overview of the Role

As 66degrees continues its rapid growth as a premier Google Cloud professional services partner, the security of our internal systems, employee identities, and client data is our top priority. We are seeking a hands-on, highly technical Manager of Security Operations (SecOps) to be the foundational leader of our new dedicated internal InfoSec operational function.

Reporting directly to our U.S. Director who leads our broader IT, IAM, and current Security infrastructure you will take ownership of our day-to-day security operations across a global workforce of 550+ employees. You will build and manage security monitoring processes, lead incident response for security alerts, enforce compliance frameworks, and serve as an escalation point and mentor for our global teams. The ideal candidate is someone who is both admin and security trained at scale.  We are looking for a person who can write a script to automate an alert in the morning and present a risk dashboard to leadership in the afternoon on new threat vectors.

Key Responsibilities

Security Monitoring & Incident Response

• Build, own and manage the daily operations of our security toolset (SIEM (Google SecOps or Splunk), EDR/XDR (SentinelOne), Email Security, Cloud Security, and Endpoint Security (Rippling MDM) Posture Management.
• Serve as the primary incident lead for system security events; investigate, contain, and remediate alerts, and lead post-incident post-mortems as they are requested.
• Develop, document, and maintain security playbooks and standard operating procedures (SOPs) for securing and hardening of our various solutions within the 66degrees tech stack.

Vulnerability & Posture Management

• Conduct continuous vulnerability scanning and coordinate patching/remediation cycles across endpoints, networks, and cloud environments (GCP, Azure, AWS).
• Partner closely with the U.S. Director to operationalize, enforce, and refine Zero Trust, Device Trust, Browser Trust, and Identity and Access Management (IAM) policies.
• Monitor, harden, and secure our core business applications such as but not limited to Google Workspace, Google Cloud Platform (GCP), Slack, Salesforce, and Rippling environments against misconfigurations, and unauthorized access.

Leadership & Global Enablement

• Act as the security subject matter expert and internal escalation point for the IT Service Desk team located in India, along with the broader global company teams.
• Train and upskill global teams on how  to perform "Tier 1" security triage (e.g., investigating phishing reports, basic malware alerts, account lockouts, and how to avoid IT worker scandals), creating a scalable company security framework.
• Foster a culture of security awareness across the company by leading regular employee training and simulated phishing campaigns (KnowBe4). Along with always advising on the principle of least privilege way of thinking.

Compliance & Risk

• Lead the technical GRC Buildout (Drata), Trust Center Buildout (SafeBase), evidence gathering, and control enforcement for external audits and compliance frameworks (e.g., SOC 2, ISO 27001).
• Assist the go-to-market and legal teams by filling out client security questionnaires and vendor risk assessments, directly accelerating our sales cycles.
• Track and report on key SecOps metrics (Time to Detect/Respond, patch compliance, etc.) to IT leadership

Required Qualifications

• Experience: 8-12+ years of progressive experience in Information Security, IT Security, or Security Operations, with at least 2-3 years in a team lead or management capacity.
• Cloud/SaaS Expertise: Deep technical understanding of Google Workspace administration and security, as well as cloud infrastructure security (specifically Google Cloud Platform / GCP).
• SecOps Engineering: Hands-on experience building, configuring, monitoring, and responding to alerts in EDR platforms (e.g., CrowdStrike, SentinelOne), SIEM platforms (e.g., Splunk, Google SecOps), and IAM platforms (e.g., Rippling, Okta, GCP, Entra, Azure, AWS, GWS).
• Compliance: Experience operating within compliant environments and supporting audits for SOC 2 Type II or ISO 27001 frameworks. Along with experience setting up and managing a GRC platform (e.g., Drata, Ostendio).
• Scripting: Proficiency in scripting (Python, PowerShell, Bash, or Google Apps Script) to automate repetitive security tasks and API integrations.
• Communication: Excellent English communication skills, with a proven ability to bridge time zones and cultural nuances while managing remote/offshore resources.

Preferred Qualifications

• Industry-recognized security certifications such as CompTIA Security+, CISSP, CISM, CCSP, or GCIA.
• Google Cloud Professional Cloud Security Engineer certification is highly desired.
• Google Cybersecurity Certificate is highly desired.
• Previous experience working in a professional services, consulting, or managed services firm.
• Previous experience building an at scale internal security team.

So, what’s the role all about? 

As a member of the Cloud Security team, a successful Specialist Cloud Security Engineer will need to be self-sufficient to collaborate effectively with multiple teams, such as Application Support, Infrastructure Operations, DevOps, Product R&D, Security teams, customers and 3rd party auditors.  This role will hold the responsibility to implement, manage, and operate the various technical tools that NiCE uses to secure and protect the NiCE Cloud. A strong technical background is required, with expectations for broad experience in security controls such as Vulnerability Management, Incident Response, CNAPP, SIEM, IAM, Threat Hunting, and other similar technologies, as well as the ability to provide consulting services to other teams within the organization.  A successful candidate in this role will also be able to work in a production cloud environment to collect and curate audit evidence and explain it to anyone who asks for it.  Strong communication skills are essential, and experience with Governance, Risk and Compliance (GRC) is a big plus! 

How will you make an impact?  

• You will directly impact the success of the NiCE cloud business by ensuring all customer and auditory security requirements are met and demonstrated. 
• A diverse, merit-driven work environment which rewards a growth mindset and encourages innovation and continued professional development; 
• The opportunity to work in a global, highly skilled, passionate workforce to deliver world-class service and products to market. 
• Competitive pay and excellent benefits. 
• Generous PTO policies. 
• A highly focused security & compliance team which is collaborative, supportive, experienced, and driven to help everyone from the individual to enterprise to our customers realize the success for which they aim. 

 Have you got what it takes?  

•  8+ years of experience with Information Security;
• University-level degree in Information Security, Computer Science or other related field;
• knowledge of incident response, vulnerability management, cloud security, and other related topics;
• A burning curiosity to learn as much as you can about the NiCE cloud environment and the services and products we offer our customers as well as the existing security infrastructure we have in place today;
• Excellent communications skills to work collaboratively with security team members and operations and development teams around the world;
• Strong organization and prioritization skills to enable independent work in order to achieve tactical and strategic security goals;
• Advanced education, training or experience with security and compliance;
• Experience working with work tracking tools such as JIRA, ServiceNow, or others.

 What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

 Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID:  9540
Reporting into: Technical Manager
Role Type: Individual Contributor