As an Associate Systems Engineer, you play a key role in supporting the SE organization through activities that drive customer adoption as well as lifecycle management of a customer’s fleet of products and solutions.  

SHOULD YOU ACCEPT THIS CHALLENGE, YOU WILL…

• Assist internal teams with configuration validation in support of sales opportunities

• Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes

• Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations

• Be involved in the Account Planning process as part of a larger team

• Assist with solution designs and take point on simple designs

• Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions 

• Work with established programs and sizing tools to support customer pursuits 

• Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management

• Supports both pre-sales and post-sales activities, optimizing customer engagement and satisfaction

• Drive technical account management to ensure seamless implementation and ongoing support of Pure Storage solutions, fostering strong customer relationships

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

• BS in CS, EE or other technical degree and/or equivalent experience

• 1-2 years of experience (technology industry preferred)

• Fluency in German &/or French. Ideally German 

• Strong phone presence and experience in a high-volume customer interaction environment

• Conscientious attitude and dependability, strengths in teamwork and communication

• Confident, articulate and professional speaking abilities, and a strong ability to listen

• Ability to collect data, identify problems, establish facts and draw valid conclusions

• Preparation and delivery of technical product and architecture presentations

• Passion for technology and aptitude to learn new technologies

• Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations

• Demonstrated listening, written communication and product presentation skills

• Ability to handle multiple tasks and projects, in real-time scenarios

• Apply critical thinking techniques to work through customer situations and interactions

• Domestic, overnight travel 5-10% of the time

• Willingness to relocate upon promotion 

• Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred

• Salesforce.com experience helpful

• Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments helpful

#LI-ONSITE

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value

What You’ll Do

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.  
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.  
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.  
• Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.  
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.  
• Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.  
• Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.  
• Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.  
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.  
• Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership

What You’ll Bring

• 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager) 
• Advanced level of English, then French or German on a fluent level
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.  
• Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.  
• VMCE certification required (may be completed post-hire within an agreed timeframe).  
• Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert  
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.  
• Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.  
• Excellent communication, cross-functional collaboration, and stakeholder management skills. 

What You’ll Get 

• 25 vacation days, 4 sick days, 21 paid medical leave days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Premium private medical insurance for employees and dependents
• Daily meal vouchers for restaurants and groceries (180 CZK per working day)
• Flexible cafeteria platform with thousands of lifestyle benefit options
• Multisport Card for gym and wellness, with family add-on options
• Annual public transport reimbursement up to a set limit
• Corporate mobile plan with optional family tariff
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note: If the applicant is permanently located outside of Czechia. Veeam reserves the right to decline the application for the position. Remote work is only possible for employees located in Czechia.

#LI-JB1

About The Role  

As a Post Sales Solution Architect at IP Fabric, you will work closely with our Customer Success Managers to understand customer requirements and provide technical expertise, in order to engage with clients post-sales to understand their requirements and business objectives and facilitate resolution of complex issues where/when appropriate. 

Responsibilities

Customer Engagement & Solution Delivery:

• Guide customers through their journey with IP Fabric, ensuring successful adoption and ongoing value realization.
• Understand the limitations of traditional network management approaches and the opportunities in leveraging network data to transform enterprises.
• Refine and validate use cases and outcomes created by the Pre-Sales team and establish post-sales acceptance criteria.
• Conduct training sessions and provide ongoing client support to maximize the effectiveness of implemented solutions.
• Identify and nurture customer champions to drive long-term engagement.
• Develop and draft clear and concise Statements of Work (SOWs) that outline project scope, deliverables, timelines, and resource requirements.
• Manage project progress, identify risks, and implement mitigation strategies to ensure successful project outcomes.
• Occasionally travel for company meetings, industry events, and customer visits (once to three times a quarter).

Cross-Functional Coordination  

• Collaborate with product management, product marketing, and engineering to provide field-facing feedback that influences the product roadmap.
• Work closely with IP Fabric’s support and sales teams to maximize customer satisfaction and engagement.

Technical Expertise  

• Deploy and provide basic support for the IP Fabric platform in customer environments, including understanding deployment methods, platform limitations, and administrative access requirements.
• Assist sales and technology partners in integrating IP Fabric into broader solutions.
• Scope, design, and oversee the implementation of targeted solutions, extensions, or integrations that enhance the core product offering.

Requirements

• 2+ years of experience in post-sales engagements or professional services for enterprise B2B hardware or software solutions, ideally in the networking space (Network Observability, Network Monitoring, Network Security, Network Automation, etc.).
• A customer-first perspective with a consultative approach to solution delivery.
• A background in network engineering or architecture, with a strong understanding of networking technologies and protocols.
• Experience in professional services functions, including project scoping, SOW creation, and solution implementation.
• Familiarity with server virtualization technologies.
• Basic understanding of programming languages and APIs.
• Strong project management skills with the ability to manage multiple customer engagements simultaneously.

Ways To Stand Out From The Crowd:  

• Strong understanding of NetDevOps workflows including automation, infrastructure-as-code, python, git, Ansible, and similar tools. 
• Ability to code in Python, sufficient to develop custom prototype solutions for customers. 
• Proven wins as a technical post-sales engineer/architect. 

Benefits & Perks

• 25 days of paid time off.
• Anniversary rewards.
• Competitive commission structure.
• Full remote setting.

JetBrains is a leading software company. For over 25 years, we have strived to make the most effective developer tools on earth. Our tools accelerate production, empowering developers and teams worldwide to grow, discover, and create.

YouTrack is a project management tool used by more than 100,000 teams worldwide. In recent years, YouTrack has seen steady growth in both revenue and customer adoption. We continue to actively develop YouTrack and have a strong roadmap ahead.

The YouTrack Marketing and Business Development team is seeking a German-Speaking Customer Success Engineer. You’ll be responsible for cultivating relationships with our small, mid-sized, and enterprise customers, as well as for helping our partners develop their capabilities to deploy YouTrack successfully, both in the DACH region and worldwide.

As part of our team, you will:

• Provide technical guidance and pre-sales engineering assistance to potential new customers.
• Provide onboarding sessions for new customers and technical training for existing ones.
• Develop key sales, demo, and promo materials for YouTrack and adapt existing demo setups for specific use cases.
• Manage existing large accounts and work proactively to retain and develop them.
• Act as a liaison between customers and the product team.
• Recruit potential partners and work with existing ones to develop their YouTrack deployment capabilities.

We’ll be excited to have you on our team if you:

• Have at least three years of customer-facing experience in project management, software development, or a related discipline.
• Can speak and write English fluently, as it is the preferred language of communication with customers, partners, and the team.
• Can speak and write German at a professional level, as it is required for customer interactions, including meetings, demos, and written communication.
• Have strong interpersonal communication skills, both verbal and written.
• Are comfortable giving both in-person and remote presentations, hosting Q&A sessions, and conducting product demos.
• Have a technical background, experience with developer tools, and hands-on experience in software development, QA, system administration, release automation, or a related field.
• Are able to work efficiently and independently in a distributed team.
• Have a proven track record of building and developing relationships in the B2B sphere.

#LI-REMOTE
#LI-JP1 

We're building an AI copilot for web testing automation. It enables manual and automation QA engineers to turn their manual testing flows into production-ready automated E2E testing scripts, saving hours of manual work and coding. We are a small team with zero bureaucracy, focusing on real users. We optimize for shipping value - not hype.

About the role:

You'll own the top of the funnel: outbound, qualification, and getting leads to sit down for a conversation. Demos, onboarding, and retention are staying with the founder for now.

Phase one: Get individual Automation QAs to try the product, aiming for fast adoption and no procurement. Once we hit 20+ weekly users, we’ll move on to phase two, where we’ll shift the focus to B2B – qualified meetings with QA Leads and Engineering Managers.

Your focus in the first three months:

• Build targeted lists: Automation QAs at companies with web products and Playwright, Cypress, or Selenium in their stack.
• Run outbound sequences (LinkedIn is the baseline, but you decide the channels). A/B test weekly.
• Design qualification gates (forms and scoring) to filter leads before the founder calls.
• Reach 20+ weekly active users after month one – ICP-qualified and giving direct feedback to engineering.
• Document what works into a repeatable playbook.

Growth path:

This role expands as your strategies deliver results. Once the user pipeline works, you can take over demos and run B2B sales end to end. From there, the natural next step is Growth Lead (funnel optimization and scaling the playbook) or Account Executive (owning deal execution).

Why to join:

• You'll be building a strategy that scales the product, not filling a quota. What you create from scratch becomes the foundation.
• Your outreach turns into users who talk directly to engineering, and their feedback ships as features within days.
• AI for developer tools is a market with real pull, and QA automation is one of its sharpest pain points.
• We’re backed by JetBrains – financially secure with no reliance on external VC funding.

Who we're looking for:

You should have a high level of agency and be quant-minded – you live in funnel metrics, run experiments, and are comfortable saying "no" to leads that are a bad fit. 

The ideal candidate will:

• Have done 0-to-1 outbound for an early-stage devtool, QA tool, infrastructure product, or similar.
• Have proven cold outbound results, instead of being dependent on warm inbound.
• Be able to talk credibly about flaky tests, CI pain, and Playwright vs. Cypress. You don't need to be an engineer, but you do need domain empathy.
• Possess strong written communication skills, with the ability to craft short, sharp messages that get replies.

Nice to have:

• A QA or SDET background – you've felt the pain yourself before moving to sales or BD.
• Exposure to security/compliance objections – enough to pre-empt and route.
• Content skills – your LinkedIn posts get engagement, not just your DMs.
• Experience as one of the first 10 employees at a startup.

#LI-REMOTE 
#LI-KT1