Senior Project Manager with a technical background required to join our eCommerce Team on a contract basis.

You will be expected to lead one or more Agile team(s) in the delivery of bespoke development projects as well as operational improvements, often in very challenging timescales. You also have excellent knowledge & experience of Agile teachings, approaches, behaviors and be capable of helping both teams and the wider organisation to address the dysfunctions that may result from teams and others misinterpreting, ignoring or rejecting Lean and Agile values and principles

Please note that this job is a B2B contract position located in Poland.

Please send us your CV in English.

What you’ll be doing

• Effectively run complex projects using Agile methodologies
• Support the efficient flow of work by providing solutions to issues and blockers
• Produce accurate status reporting regarding project milestones, deliverables, risks, and issues communicating to various audiences including key stakeholders and sponsors
• Manage several workstreams successfully, ensuring the teams understand what is expected of them in terms of output and quality
• Manage the interdependencies between the various workstreams
• Inspire and lead teams with little Agile experience, suggesting process and practical improvements as appropriate
• Motivate teams to achieve individual and team objectives, to deliver high quality outputs within agreed timeframes
• Focus on improving delivery processes
• Provide support to Junior Project Managers within your account
• Review and update the project resource plan on a regular basis, keeping tight control of project budgets
• Foster close relationships with senior management and business stakeholders, be seen as a credible, reliable expert
• Develop customer confidence by understanding their needs and delivering first class solutions 
• Set and manage client expectations, including resolving client escalations with diplomacy
• Chair meetings/reviews with multiple stakeholder requirements
• Keep up to date with emerging industry practices           

What we want from you

• A good understanding of the software development lifecycle and release management 
• Ability to define, manage and deliver to customer expectations within strict deadlines
• Ability to deal with ambiguity, embrace and react to change with enthusiasm and critical thinking
• Experience of leading and managing teams at different stages of the team’s lifecycle
• Experience of modern software development practices
• Strong understanding of agile delivery techniques and lean ways of working
• Experience of managing people and financial budgets (including project budgeting, monitoring financials, reporting etc) 
• Solid time management & organisational skills
• Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy
• Relevant Project Management qualifications

What we offer

We offer net hourly rate for B2B cooperation ranging from 150 - 200 PLN, dependent on your skills and experience.

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

Learn more about us on our LinkedIn page, visit our YouTube channel and follow us on social media Instagram VML Poland and Facebook page.

In compliance with Polish regulations, VML Enterprise Solutions is committed to fostering a transparent and ethical work environment. We encourage reporting of any potential irregularities or misconduct. For detailed information on our whistle-blower policy and reporting procedures, please refer to our dedicated document.

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We are VML Enterprise Solutions - a group of talented engineers, tech experts, and creators who combine our passions and contribute to the IT world. You may know us better as Wunderman Thompson Technology – in 2024 we changed our name, but at the same time, we remained a great team of people who deliver our best. We design, build, manage and run complex technology platforms and help our clients to benefit from our work and creativity.   

CX Manager required to join our leading Customer Experience Team. 

What you’ll get to do:

Account & Project Management 

• Main client point of contact for multiple clients, spanning different industries but all under the web / eCommerce umbrella 
• Get to understand a clients’ businesses and challenges in order to solve critical problems with strategic, cutting edge and innovative solutions 
• Central point of contact for all internal specialists to feed into e.g. UX/UI/consultancy/data/AI/developers and analytics 
• Create and manage statements of work, resourcing needs and timelines to ensure delivery against client-approved timings and budget
• Commercially minded, able to create and manage budgets and monitor costs and ROI
• Build strong client relationships to create a pipeline of future work 

Creative Management 

• Prepare and present creative briefs for UX/UI designers & copywriters and present creative visuals and copy back to the client
• Customer Experience Mapping / Research projects
• Manage research projects, ensuring projects remain on track and align with SOWs. 

Proposal Writing 

• Collaborate with your clients and your colleagues to scope and cost projects, create proposals and present compelling, business critical proposals 
• Actively seek and support the growth of your accounts by spotting new business opportunities, nurturing existing and new relationships and helping to strategically inform the future success of your clients’ businesses 

What you should have:

• Ability to constructively challenge the client / brief, and pull together the relevant skillsets to exceed client expectations  
• Experience of growing accounts – able to hunt down opportunities and create proposals that answer client needs  
• Ability to think strategically and to prioritise among competing tasks  
• Proven track record of managing multiple accounts & projects in a digitally creative environment  
• Understanding of customer touchpoints along the digital customer journey  
• Ability to write design briefs, think creatively and add value 
• Excellent problem-solving skills – able to work as the go between different roles within the CX team, client and delivery teams to ensure projects progress and are delivered to the highest quality 
• Good self-motivation, strong sense of initiative and ability to work under pressure and deliver on time  
• Excellent analytical skills, so that you can devise and implement strategies to benefit both Client and customer 
• Commercially focussed and comfortable with estimating, budget management and holding tight reigns on costs 
• Strong communication skills with the ability to communicate with multiple stakeholders both internally and with the client, at all levels 
• Strong written skills – ability to write proposals/presentations, and distil complex presentations, or in-depth research into bite sized information  
• Extremely organised, efficient and calm, able to get up to speed quickly 

You will collaborate with our UK project team, so we’ll need you to be available until 18:00 PL

What we can offer you:

We offer net hourly rate for B2B cooperation ranging from 110 - 160 PLN, dependent on your skills and experience.

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

Learn more about us on our LinkedIn page, visit our YouTube channel and follow us on social media Instagram VML Poland and Facebook page.

Please note that this job is a full-time position located in Poland, but the selection process will be conducted in English. 

Please send over your CV in English. 

In compliance with Polish regulations, VML Enterprise Solutions is committed to fostering a transparent and ethical work environment. We encourage reporting of any potential irregularities or misconduct. For detailed information on our whistle-blower policy and reporting procedures, please refer to our dedicated document.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

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