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Senior Software Engineer (Ruby/RoR, Platform)
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About Workato
Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
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Business Insider named us an “enterprise startup to bet your career on”
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Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
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Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
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Quartz ranked us the #1 best company for remote workers
Responsibilities
We are looking for an exceptional Senior Software Engineer to join our growing team. In this role, you will be responsible for building API interfaces and backend infrastructure and collaborate with UI, connectivity and DevOps teams to come up with elegant solutions to complex problems. You will also be responsible to:
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Build complex Ruby on Rails applications.
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Build server side infrastructure for Workato user interface.
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Contribute in all phases of the development lifecycle
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Write well designed, testable, efficient code.
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Evaluate and propose improvements to existing system.
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Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.
Requirements
Qualifications / Experience / Technical Skills
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Strong experience developing, shipping and maintaining Rails applications (5+ years)
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Vast knowledge of Ruby
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BS/MS degree in Computer Science, Engineering or a related subject
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Solid knowledge of object-oriented programming and design
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Experience with Redis/Memcache based caching, RDBMS engines(Postgres)
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Solid knowledge of object-oriented programming and design
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Contributions to open source projects is a plus
Soft Skills / Personal Characteristics
- Excellent debugging, analytical, problem solving, and social skills
(REQ ID: 2380)
Ready to apply?
Apply to Workato
Job Summary:
- At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services. Through our Agile Coaches, we promote agile and collaborative practices and pair programming and we won’t let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge, not from the position and we always treat others with respect, deference, and patience.
- Do you love APIs, databases, messaging, and open source? Do you crave great challenges that will make you feel awesome once you solve them? We're looking for software engineers like you to join a team of amazing developers that is completely disrupting an industry.
Duties and Responsibilities:
- Work independently as well as in small teams to develop the best product on the market
- Implement a scalable, stable, and user-friendly product that can handle our current capacity and handle future growth
- Work in a modern agile software engineering environment (with source code control GIT, dev/stage/prod release cycle, extensive testing, and continuous deployment)
- Solve challenging technical problems and put your skills to the test every day
- Develop and maintain microservices and APIs
- Engage with the Product team and other engineering teams across clusters and Business Units to help to ensure the solutions the team is building are fulfilling all the requirements
- Influence a growing team while acting as a technical guide—speaking conceptually, documenting architecturally, and being hands-on with code
- Design scalable solutions using code to support business functions and product goals, navigating platform limitations effectively
- Design and implement integrations between Talkdesk and external systems using APIs, middleware, and custom development, ensuring data integrity and security
Qualifications:
- BS/MS Degree in Computer Science, Applied Math, or an Engineering area
- 5+ years of experience in Software Development, especially in cloud-based applications
- Strong experience with the design and development of web applications
- Strong object-oriented programming skills and experience with cloud databases
- Proficiency with Kotlin, Java, and Spring Boot
- Deep understanding of the design and development of Service Oriented Architecture (SOA, API) and Event driven Architectures
- Experience with microservices architecture, APIs, message brokers (Kafka, RabbitMQ)
- Experience with one or more storage technologies (e.g., PostgreSQL, MySQL, MongoDB, Redis, Elasticsearch)
- Experience scaling global web applications
- Advocate for automated testing, continuous integration
- Experience working with CI/CD pipelines and Product development
- Passion for producing clean, standards-compliant, secure code
- Be fearless about learning new technologies and technical approaches to application development
- Good written and spoken English
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
Ready to apply?
Apply to Talkdesk
As an Experienced Full Stack Developer, you will play an integral role on building custom solutions, product extensions and integrations. Your primary focus will be active development, contributing to projects that build custom applications to enhance our platform. You’ll leverage your technical expertise while demonstrating strong collaboration and communication skills to achieve team and organizational goals.
Responsibilities:
- Actively participate in the development of web services, user interfaces, and backend processes that integrate with various APIs and data stores.
- Solve technical challenges and research innovative solutions to meet project requirements.
- Collaborate closely with teammates to design and implement scalable, efficient, and maintainable solutions.
- Participate in design sessions, asking insightful questions to understand and contribute to architectural decisions.
- Ensure code quality by adhering to software design principles and contributing to code reviews.
- Learn and adapt quickly to new frameworks, languages, and technologies to address evolving business needs.
Key Skills & Qualifications:
- Bachelor’s degree in Engineering, Computer Science, or equivalent experience.
- At least 3+ years of hands-on experience in software development with proficiency in JavaScript and Node.js.
- Experience with front-end development (React preferred) and expertise in AWS as the primary cloud platform.
- Strong understanding of software design principles, API development, and cloud-based service architectures.
- Proven experience working within agile development methodologies.
- Nice-to-have experience with MongoDB, Redis, Kafka, Kubernetes, and Docker.
- Bonus skills: Experience with Salesforce and related tools.
- Passion for building innovative solutions with a focus on enterprise durability and scalability.
- Strong problem-solving skills and ability to navigate complex technical challenges.
- Effective communication and collaboration skills to work seamlessly within a team.
Soft Skills & Organizational Impact:
- Demonstrate maturity, a positive attitude, and discretion when handling sensitive client and team matters.
- Exhibit strong strategic thinking to align technical development with business goals.
- Work cross-functionally with other teams to improve processes and deliver superior customer solutions.
- Serve as a role model of integrity, ethical behavior, and professionalism within the team.
Why Join Us?
- Be part of a team that values innovation, creativity, and collaboration.
- Work on challenging, impactful projects that shape the future of customer interactions.
- Enjoy a fast-paced environment that fosters professional growth and development.
If you are a passionate developer who thrives in a dynamic environment and loves building innovative solutions, we’d love to hear from you. Apply today to be a part of our journey!
Additional Notes:
This position will follow a hybrid work model.
#LI-Hybrid
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
Ready to apply?
Apply to Talkdesk
Our mission is to improve developers’ experience by giving them the tools to manage the entire software lifecycle and to be self-sufficient.
To help with this we are building our own internal PaaS using the latest technologies like Kubernetes, Prometheus, Kotlin and others. This platform is an important pillar in Talkdesk’s engineering effort and helps us deliver better, faster and more reliable solutions for our customers.
Responsibilities:
Design, build, harden, and maintain key infrastructure parts of our platform (from the lifecycle of the infrastructure to each one of our Kubernetes clusters)
Support the processes that enable the safe upgrade and update of each component of our compute infrastructure
Work with GitOps industry-leading tools such as Spacelift and/or Atlantis
Help automate safe deployment practices by using industry-leading tools such as GitHub Actions, ArgoCD, Argo Rollouts, Helm Charts, etc
Help automate infrastructure provisioning and other engineering processes by working on automations built on top of an engineering platform written in GitHub Actions
Coach and up-skill other engineering team members
Solve challenging technical problems and put your skills to the test every day; see an immediate impact of your work and the value you've created for other engineers
Automate every aspect of our infrastructure to remove as much human intervention as possible
Develop effective tooling, alerts, and responses to both identify and address reliability risks
Drive and promote protocols on production readiness and operational excellence
Partner with product engineering teams to debug production outages and carry out action items to improve the reliability of those systems
Advocate for automated testing, continuous integration and delivery, feature toggles, and progressive rollouts
Plan for the growth of Talkdesk’s infrastructure.
Skills and Qualifications:
Understand large-scale complex systems from a reliability perspective
Passion for producing clean, standards-compliant, secure code
Bringing a developer mindset and applying it to infrastructure
Know your way around Linux/Unix systems
Experience with Kubernetes
Experience with Infrastructure as code tools like Terraform and Ansible
Experience building software with a programming language such as Java, Kotlin, Scala, or any other JVM-based languages
Experience writing scripts for automating the execution of certain tasks with a programming language like Ruby, Python, Bash, or any other scripting language
Experience with at least one relational and non-relational databases (ex.: PostgreSQL, MySQL, MongoDB, Redis, ElasticSearch)
Ability to identify time-consuming and error-prone manual tasks and then build/leverage tooling to automate them
Ability to identify root causes of instability in a large-scale distributed system across stacks
Nice to haves / Pluses:
Experience with cloud-based solutions such as Amazon AWS, Google Cloud, or Microsoft Azure
Experience with Go programming language
Additional Notes:
This position will follow a hybrid work model.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
Ready to apply?
Apply to Talkdesk