MUST HAVE:

• 5+ years of experience in data engineering within fast-paced, cloud-native environments
• Deep expertise in Python, SQL, Docker, and AWS (S3, Glue, Kinesis, Athena/Presto)
• Experience building and managing scalable ETL pipelines and data lake infrastructure
• Familiarity with distributed systems, Spark, and data quality best practices
• Strong cross-functional collaboration skills to support BI, analytics, and engineering teams

EXPERIENCE: 5+ years of data engineering experience in an AWS-based environment where data powers decision-making across product, marketing, and operations.

YOUR ROLE

Lead scalable data engineering efforts that empower cross-functional teams with reliable, timely, and actionable data, ensuring Launch Potato’s analytics and business intelligence infrastructure fuels strategic growth.

OUTCOMES

• Build and optimize scalable, efficient ETL and data lake processes that proactively catch issues before they impact the business
• Own the ingestion, modeling, and transformation of structured and unstructured data to support reporting and analysis across all business units
• Partner closely with BI and Analytics to deliver clean, query-ready datasets that improve user acquisition, engagement, and revenue growth
• Maintain and enhance database monitoring, anomaly detection, and quality assurance workflows
• Serve as the internal point of contact for reporting infrastructure—delivering ad hoc data analyses and driving consistent data integrity
• Drive adoption and advancement of Looker dashboards by ensuring robust and scalable backend data support
• Contribute to the future of Launch Potato’s data team by mentoring peers and shaping a high-performance, quality-first engineering culture

COMPETENCIES

• Data Engineering Mastery: Demonstrates technical excellence in building data pipelines, troubleshooting distributed systems, and scaling infrastructure using AWS and open-source tools
• Cross-Functional Collaboration: Communicates clearly across technical and non-technical teams, translating business needs into robust data solutions
• Proactive Ownership: Operates with a strong sense of accountability; identifies and solves data issues independently and efficiently
• Quality-Driven Execution: Holds a high bar for data accuracy, auditability, and documentation throughout all systems and workflows
• Strategic Thinking: Anticipates how data infrastructure impacts wider company OKRs and proactively suggests improvements and innovations
• Growth Mindset: Seeks out opportunities to elevate team capabilities, mentor others, and stay ahead of evolving best practices in data engineering

MUST HAVE:

• 5+ years of experience in data engineering within fast-paced, cloud-native environments
• Deep expertise in Python, SQL, Docker, and AWS (S3, Glue, Kinesis, Athena/Presto)
• Experience building and managing scalable ETL pipelines and data lake infrastructure
• Familiarity with distributed systems, Spark, and data quality best practices
• Strong cross-functional collaboration skills to support BI, analytics, and engineering teams

EXPERIENCE: 5+ years of data engineering experience in an AWS-based environment where data powers decision-making across product, marketing, and operations.

YOUR ROLE

Lead scalable data engineering efforts that empower cross-functional teams with reliable, timely, and actionable data, ensuring Launch Potato’s analytics and business intelligence infrastructure fuels strategic growth.

OUTCOMES

• Build and optimize scalable, efficient ETL and data lake processes that proactively catch issues before they impact the business
• Own the ingestion, modeling, and transformation of structured and unstructured data to support reporting and analysis across all business units
• Partner closely with BI and Analytics to deliver clean, query-ready datasets that improve user acquisition, engagement, and revenue growth
• Maintain and enhance database monitoring, anomaly detection, and quality assurance workflows
• Serve as the internal point of contact for reporting infrastructure—delivering ad hoc data analyses and driving consistent data integrity
• Drive adoption and advancement of Looker dashboards by ensuring robust and scalable backend data support
• Contribute to the future of Launch Potato’s data team by mentoring peers and shaping a high-performance, quality-first engineering culture

COMPETENCIES

• Data Engineering Mastery: Demonstrates technical excellence in building data pipelines, troubleshooting distributed systems, and scaling infrastructure using AWS and open-source tools
• Cross-Functional Collaboration: Communicates clearly across technical and non-technical teams, translating business needs into robust data solutions
• Proactive Ownership: Operates with a strong sense of accountability; identifies and solves data issues independently and efficiently
• Quality-Driven Execution: Holds a high bar for data accuracy, auditability, and documentation throughout all systems and workflows
• Strategic Thinking: Anticipates how data infrastructure impacts wider company OKRs and proactively suggests improvements and innovations
• Growth Mindset: Seeks out opportunities to elevate team capabilities, mentor others, and stay ahead of evolving best practices in data engineering

Senior Product Designer (UX/UI) wanted to join our dynamic team at the Lisbon, Porto or Faro offices in Portugal.

The opportunity:

We are seeking a passionate and talented Senior Product Designer (UX/UI) to join our dynamic team in Portugal. This hybrid role is ideal for a highly skilled individual who excels in best-in-class user experience and user interface design and is eager to craft exceptional digital experiences that drive engagement and conversion. You will be at the forefront of digital design, problem solving with user-centricity at the core, and working collaboratively within a cross-functional team to craft delightful and impactful solutions for a diverse range of projects.

Please note that this job is a full-time perm position in Portugal, but the selection process will be conducted in English.

Please send over your CV in English.

What you’ll be doing:

You are a highly motivated, self-sufficient, and top-tier Senior Product Designer (UX/UI) with a drive to create exceptional digital experiences. Your passion for user experience and user interface design pushes you to find smarter, more effective ways of delivering high-quality outcomes, underpinned by a meticulous attention to detail across both concept and execution.

You understand the critical role of bridging the gap between UX and UI, bringing end-to-end expertise across products, services, devices, and channels. From defining user journeys and interaction models to refining visual design, micro-interactions, and component behaviour, you ensure every element is considered, consistent, and purposeful.

You will play a key role in shaping digital products and services end-to-end, working across the full design spectrum—from early discovery and experience definition through to polished, high-fidelity UI execution—while leading design thinking across complex and sometimes ambiguous problem spaces.

What we want from you:

• Proven ability to work autonomously and lead design within complex, fast-paced environments, often with incomplete or evolving requirements
• Strong experience in stakeholder management, with the ability to challenge, influence, and align senior stakeholders across disciplines
• Demonstrated ability to frame problems, define opportunities, and shape product direction, not just respond to briefs
• Proven ability to operate as a true end-to-end product designer, seamlessly transitioning between UX strategy, interaction design, and high-fidelity UI execution without loss of quality
• Confident working across a variety of clients, sectors, and problem spaces, quickly building domain understanding and adapting approach to different levels of design maturity and stakeholder expectations
• Comfortable operating within BAU and retained delivery models, balancing pace and quality while managing multiple workstreams, priorities, and stakeholders
• Strong experience working with complex, tokenised design systems, with a deep understanding of component architecture including variants, properties, and scalable design patterns
• Solid understanding of responsive design principles and behaviour logic, ensuring consistent and high-quality experiences across devices and platforms
• Advanced proficiency in Figma, with the ability to create scalable, well-structured design files that support collaboration, handover, and systemisation
• Experience working across multiple brands and visual identities, with the ability to adapt design approach while maintaining consistency, quality, and alignment to brand guidelines
• Ability to produce high-quality supporting design artefacts beyond core product UI, including prototypes, presentations, and visual assets (e.g. release notes, comms materials) to support stakeholder alignment, internal communication, and user research
• Expertise in translating user research and data into actionable insights, driving informed design decisions and building stakeholder confidence
• Strong communication and storytelling skills, with the ability to clearly articulate design rationale, trade-offs, and recommendations
• Deep understanding of accessibility standards, conversion principles, and user-centred design best practices

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

We offer a great benefits package including  training opportunities, medical insurance, Dental insurance, Meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA

Senior UX Designer – We're seeking an experienced professional for our rapidly expanding CX team, to work alongside Leads in UX, UI and Service Design, Optimization and Consulting.

The opportunity:

Reporting into the Lead UX, this is a role requiring someone with excellent ecommerce/online experience, and who has a portfolio to prove it.

As Senior UX Designer, you’ll be a key part of the team and expected to take the initiative in ensuring the customers’ needs and our clients’ requirements are fully understood and met by the proposed solution. This is a practical role requiring someone with excellent technical ability who can lead and craft UX project deliverables across all phases of the design process, including running business requirements workshops, research and usability testing, and the creation of design artifacts such as journey maps, wireframes and prototypes.

What you’ll be doing:

• Designing and running product definition and UX requirements workshops
• Scoping and managing a variety of both qualitative and quantitative research
• Analysing research data to identify and generate meaningful insights and behavioural patterns
• Using design thinking techniques to identify opportunity areas for new experiences, propositions, products and services, then help bring together the thinking around feasible, and viable solutions
• Creating design artefacts – e.g., personas, journey maps, storyboards, process flows, information architecture diagrams, wireframes, prototypes, etc
• Communicating, defending and building consensus around the desired product strategy and/or suggested design approach
• Working closely with stakeholders, fellow designers, program managers and developers, contributing to the improvement of the design quality and final user experience
• Collaborating with Account Leads, Head of UX, Head of CX and clients as a part of the creative process, understanding business drivers and provide UX leadership to clients and internal teams
• Presenting and communicating your ideas and design rationale both to working groups and C-Suite

What you should have:

• Significant proven experience, ideally at an agency
• Compelling portfolio that demonstrates high quality, best in class UX design
• Breadth of experience in e-commerce or complex journeys.
• Experience owning the full UX process, including running discovery phases (both internal and external and qualitative and quantitative research), and solving complex problems using design-thinking methods and techniques
• Solid information, interaction and experience design skills
• Ability to understand the array of technical constraints, user goals and business requirements that shape current and future developments
• Excellent client communication skills
• Strong portfolio is a must

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

We offer a great benefits package including  training opportunities, medical insurance, Dental insurance, Meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

At VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA #LI-AS3 #LI-HYBRID

Senior UI Designer wanted to join our cross-functional creative team and be at the forefront of digital design, focusing on creating interfaces that enhance user experience and drive conversion.

The opportunity:

This role is ideal for a strong individual, who is passionate about design. One who can think conceptually and lead the execution of online visual identity as well-being skilled in conversion-led design for transactional websites.

What you’ll get to do:

• You’ll create digital brand look and feel, and design pixel perfect responsive interfaces for clients, ensuring you meet both user and business needs.
• You’ll have experience of working with design systems to create design work at scale, along with an understanding of user centred design best practice, conversion design and accessibility principles.
• Your work will be of the highest standard and will impress clients and resonate within the eCom landscape, owning a compelling portfolio of digital design work.
• You’ll be hands-on and willing to work in a fast paced, ever-moving environment. You’ll keep up-to-date with the latest advances in technology, design trends and tooling.
• You’ll be able to communicate your design ideas and solutions to clients and other members of the team, whilst confidently defending your design decisions.
• You will work closely with stakeholders, fellow designers, UX consultants, product managers, and developers.

What you should have:

• Ability to contribute to and evolve a design system, not just use it
• Understanding of component logic, variants, properties
• Demonstrable eCommerce experience
• Experience with design tokens
• Responsive behaviour logic
• Excellent design skills, proficient in Figma, Sketch and Adobe Creative Suite.
• Comfortable working across multiple brands and visual identities, adapting design approach while maintaining consistency and quality
• Collaboration with developers on handover and implementation realities
• Great attitude, strong work ethic, excellent communication skills.
• Ability to manage own projects and to work quickly and accurately to tight deadlines.
• Able to multi-task, with excellent problem-solving abilities.
• Able to present concepts and design decisions.
• Enthusiastic, self-confident and self-motivated.
• Willing to adapt and take on new challenges and driven to continually improve.
• Passion for technology and web-based applications.
• Experience working in a digital or creative agency or in-house design studio
• Experience presenting to clients
• Degree educated in Graphic/UI design or similar discipline
• Compelling portfolio that demonstrates high quality design online, including eCommerce
• Have an outstanding eye for design and typography

Bonus points if you have:

• Ability to create high-fidelity, interactive prototypes that simulate real-world user journeys (Figma - must have; ProtoPie, Principle, Framer, Webflow
• Content-aware design
• Experience using AI tools to accelerate UI production workflows

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including  training opportunities, medical insurance, Dental insurance, Meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

At VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA #LI-HYBRID #LI-AS3

Opportunity 

UJET is seeking a Product Manager to drive the direction of our products and services by collaborating closely with Customer Service Managers, UX Designers, Engineers, Data Science team, QA and other Product Managers. The Product Manager will play an integral role in building the product vision with our customer’s needs in mind. This role will have critical responsibilities in defining, managing and shipping high quality new products and features with industry best user experience. The Product Team works closely with diverse, cross-functional teams and is exposed to product applications for a variety of market verticals.

Responsibilities

• Evolve feature concepts into detailed product requirements and specifications, through in depth product ideation, market research, feature evaluation, use case and target audience definition, goal and scope definition
• Work closely with stakeholders, user experience, engineering leads and other product managers to refine project scope, requirement details and prepare cross functional team to new projects
• Manage requirements and collaborating with design, engineering, quality assurance and go-to-market teams to ship new features, enhancements, and products
• Act as the key authority and point of contact for project development concepts, business strategy and business models.
• Manage multiple projects from concept to release; ensuring product requirements are well defined and understood by the entire project team, holding scrum meetings and ensuring the project fulfills defined specifications and goals.
• Study and evaluate assigned area of UJET’s product features, from actual use by primary user groups, prospect and customer feedback, and working with Customer Service to  recommending new features or enhancements
• Compile, analyze, and interpret quantitative and qualitative customer feedback and market research data, evaluating product fit, proposing and defining new feature enhancements
• Extract problem definitions, models, and constraints to help UJET build better products while dealing with ambiguous problems, limited resources and timelines 
• Present and review new features within company, with Marketing and Sales teams and customers
• Create and update product documentation ranging from data dictionary, product overviews, to detailed user guides
• Perform post launch feature user testing with end users and compile responses into a summary report highlighting areas of success and more importantly improvement opportunities

Requirements

• 3+ years of product management experience
• Minimum of 1 year of experience developing new and evolving features for SaaS platforms. 
• Solid agile and iterative software product development experience.
• Experience successfully managing complex web and mobile app projects from inception to launch.
• Demonstrated ability to define new concepts and features and take these from inception to launch for customers
• Track record of leading cross-functional teams to successfully launch commercial products.
• Strong analytical, problem-solving and organizational skills.
• Strong leadership and interpersonal skills
• Excellent oral and writing communication skills
• Entrepreneurial spirit
• BA/BS degree in computer science or a related technical field, or equivalent practical experience.

Annual PT Hiring Range: €50,000 - €65,000

*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.

Product Owner wanted to join our Business Consultancy team in Portugal.

Hybrid working - Lisbon or Porto 

The opportunity:

As one of our Product Owners you'll play a key role to maximise the value the product team creates by defining the roadmap, priorities and business outcomes. You will take a lead role in project(s), managing and developing the agile methodology within one of our leading clients. 

What you’ll get to do:

Product Backlog Management:  

• Translate product vision into actionable backlogs for 1-2 development teams, optimising resource utilisation and ensuring clear organisation to deliver value.
• Maintain a product backlog through grooming and prioritisation of tasks, ensuring visibility and transparency.
• Define and classify Epics and user stories with clear goals and acceptance criteria 

User Research & Validation: 

• Make use of available data and sources to inform user stories and validate hypotheses through user feedback and testing. 

Agile & Scrum Participation: 

• Actively participate in Scrum ceremonies, serving as a "customer proxy" to reflect business needs and accept completed user stories. 

Stakeholder Communication & Management: 

• Effectively manage direct stakeholder groups, validating client feedback, resolving issues, and providing progress updates.
• Interface with VML or other delivery teams as required. 

Product Performance & Data Analysis: 

• Actively use product metrics to support backlog prioritisation and seek data to make informed decisions. 
• Utilise both quantitative & qualitative measures to monitor overall and feature-level product performance, leveraging web analytics and SEO tools for actionable insights. 
• Ensure data coverage & integrity is a part of the process. 

Strategic Alignment: 

• Drive and champion the long, medium and short-term vision for the product, aligning with the overarching business strategy and collaborating effectively with other teams. 
• Support product strategy and align team value to the product strategy. 

Collaboration & Support: 

• Work closely with and support other Product Managers and Senior Product Managers, contributing to team success and knowledge sharing. 

Business Acumen: 

• Focus on product viability and success, articulating business benefits, tracking value delivered, and using insights for prioritisation. 

What you should have:

Practitioner/Consulting Knowledge: 

• Demonstrated ability to deliver tactical, detail-oriented enhancements with a near-term focus. 
• Proficiency in analytical skills, communication, collaboration, technical knowledge, Agile methodologies, and product processes. 
• Proficient in using AI-powered tools to accelerate discovery, backlog refinement, documentation, analysis, and decision-making within product teams. 

Technical Curiosity/Domain Expertise: 

• Ability to translate customer requirements into technology delivery and produce user stories ready for development. 
• Engage in technical and customer experience discussions, ask probing questions to drive better solutions, and understand customer expectations of the product. 
• Prior experience in the automotive industry, large-scale enterprise websites, or digital products for the European market is highly advantageous. 

Product Management Skills: 

• Customer Focus: Dedicated to understanding, anticipating, and exceeding customer needs while effectively managing stakeholders.
• Data-Driven: Proficient in using product metrics, seeking data for decision-making, and monitoring product performance. Demonstrated experience with web analytics platforms (e.g., Google Analytics, Adobe Analytics) and SEO tools (e.g., SEMrush, Ahrefs) to derive actionable insights.
• Product Process: Adaptable to all stages of the product lifecycle, prioritising value over output.
• Strategic Vision: Capable of driving and championing product vision, supporting strategy development, and aligning team efforts. 

Business Landscape Awareness 

• Developing awareness of key VML ES business services and insights. 

Engagement Scale & Complexity: 

• Experience managing work flowing into 1-2 teams or 1 large cross functional team, ideally within a complex, multi-market digital product environment.  

Bonus points if you have:

• Certified Scrum Product Owner
• Scrum master qualification 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including  training opportunities, medical insurance, Dental insurance, Meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA

Talkdesk is seeking a Senior Product Manager to lead the development and expansion of our Industries verticals portfolio. This is a high-impact, strategic role at the heart of our growth strategy, reporting into the Industries zone of our Product & Engineering team. Building on our strong momentum in verticals like Healthcare, Financial Services, and Retail, this leader will spearhead our move into new markets such as Travel, Hospitality, and Utilities.

The ideal candidate brings familiarity with contact center and conversational AI software. They will own the full product lifecycle—from market discovery and strategy to roadmap execution—crafting solutions that resonate deeply with each vertical’s unique challenges. This role offers the opportunity to shape the future of Talkdesk’s verticalized approach and drive value for customers and the business.

Duties and Responsibilities:

• Contribute to the vision and design of a next-generation customer experience platform;
• Create and maintain close relationships with our internal and external customers while working on our products for the financial services and insurance industry. 
• Create processes to capture, analyze, leverage, and share user insights;
• Work with engineering, marketing, and sales to build business use cases and define requirements for new feature enhancements, products, and services;
• Help to prioritize the product roadmap with engineering, design, marketing, and sales;
• Collaborate with marketing and product ops to effectively launch new services, features and enhancements (or deprecate existing ones).

Qualifications:

• Bachelor’s degree in business, engineering, or related field required;
• 4+ years of Product Management experience;
• Solid understanding of relevant technology and tools including APIs, cloud solutions, and programming languages is preferred;
• Collaborative team player, with strong communication skills, including the ability to translate complex technical products and features into simple concepts and presentations; 
• Advanced proficiency in english
• Strong sense of customer empathy to care deeply about customer problems and user experience;
• Ability to adapt to rapidly changing technologies and business needs;
• Understand the development and implementation of large-scale, complex applications in a call center technology environment;
• Experience with banking and insurance is preferred
• Proven organizational skills with attention to detail and the ability to prioritize and succeed in an environment with competing demands;
• Proven ability to take the initiative, use consultative skills and build strong, productive relationships.

Additional Note:
This position will follow a hybrid work model.

At Talkdesk, the Web Team is based on multidisciplinary expertise to build the next generation of digital user experiences.

We design experiences that tell compelling stories and put our users at the center of every interaction. We combine design, development, and performance thinking to create scalable, high-impact web journeys that elevate our brand and drive measurable growth. 

We strongly believe that true value stems from knowledge, not from position, we promote agile and collaborative practices, and we strive to treat others with respect and deference.

Role requirements

• Champion Talkdesk's brand and translate it into compelling high-end visual deliverables applied for the web, digital touchpoints and campaigns.
• Lead end-to-end UX/UI initiatives from research to high-fidelity design, and optimization.
• Create and evolve design systems and visual frameworks, enabling team members within and outside the team in its application.
• Focus on responsive, visually polished designs across various touchpoints and breakpoints.
• Translate user-centered website product functionality into user flows, wireframes and prototypes.
• Validate design concepts measuring usability, considering market analysis, SEO metrics, and marketing needs, and balance against technical constraints/opportunities.
• Optimize solutions based on user input, tests and metrics.
• Design high-fidelity mockups with attention to typography, color, iconography, and motion.
  
  
• Create motion concepts to illustrate ideas & interaction principles.
• Create iconography and illustrative elements that enhance the visual experience.
• Work very closely with the digital development, content and SEO teams to deliver the best output.
• Stay up to date with the latest design, AI, and technology trends, experimenting with new tools and workflows.
  
  
• Synthesize research insights and communicate them to the team and business stakeholders in a compelling way.
• Present design solutions confidently to stakeholders, facilitating discussions and building trusting relationships.
• Able to plan, estimate and take responsibility for on-time deliverables.
• Willing to collaborate across teams and work with feedback from team members, designers, developers, and the marketing team.
• Mentor team members to up-level their capabilities

Qualifications and characteristics

• 6+ years within a dedicated digital design role (agency or client-side).
• Exceptional visual design aesthetics with a strong UX/UI portfolio to demonstrate craft, interaction, and motion.
• Experience in user experience, user testing, and user research.
• Experience working with, and creating design systems.
• Proven ability to design brand identities, grid systems, responsive layouts and applications for web, desktop and mobile.
• Strong attention to visual detail, typography, color, and motion principles.
• Experience in Agile and Sprint working methodologies.
• Strong experience in Figma.
• Strong organizational skills and flexibility to adapt to different processes and workflow.
• Handle tight deadlines with ease, and able to work on multiple projects
• C-Level English both written and Spoken.

A plus:

• Motion design & illustration skills.
• Experience experimenting with emerging AI-first design tools.
• Experience with using CMS such as Wordpress or others.
• Working knowledge in HTML/CSS.
• Basic understanding of web development languages and technologies as well as Bootstrap framework behavior.
• Exposure to web personalization methodology and platforms.

We are seeking a collaborative, systems-thinking Information Architect to help lead the transformation of our technical content ecosystem within the Product Content & Operations team. This role owns the structure and quality of the customer-facing help content, driving improvements to how content is organized, authored, and maintained across the product experience.

In this role, you will partner closely with Support, Marketing, and Product— to improve the quality and scalability of our help content, driving alignment on content types, templates, taxonomy, and terminology. This role combines hands-on content development with information architecture practices to improve customer experience, support outcomes, and product adoption.

Responsibilities

• Lead the design and implementation of information architecture within Five9’s Product Content team.
• Define and maintain departmental content models, including information types and reusable components.
• Establish structured templates for key information types (How-To, Concept, Reference, Troubleshooting, etc.).
• Develop and manage taxonomy and metadata structures that improve navigation and findability.
• Collaborate with cross-functional teams to identify alignment opportunities and reduce content divergence.
• Conduct audits and user research to identify gaps, redundancies, and structural improvements.
• Guide writers on adopting structured content templates and IA best practices.
• Lead modernization and restructuring efforts for legacy documentation.
• Influence the evolution of search and tagging strategies across the department.
• Serve as a mentor and IA subject matter expert within the writing team.

Qualifications

• 5+ years in Information Architecture, Content Design, UX Writing, Technical Writing, or related roles.
• Experience creating content models, taxonomy systems, and structured authoring frameworks.
• Experience leading IA initiatives within a documentation or product content environment.
• CMS, CCMS, or knowledge systems (MadCap, Zoomin, Paligo, AEM, ServiceNow, Confluence)
• Strong skills in facilitation, collaboration, and stakeholder influence.
• Experience analyzing and modernizing legacy content at scale.
• Experience preparing content for AI-driven systems (e.g., search optimization, metadata design, or content chunking for RAG/LLM pipelines).
• Bachelor’s with approximately 12 years of professional experience or a Masters degree with approximately 8 years of professional

This is a high-impact role where you’ll establish the core systems, models, and frameworks that enable scalable, consistent, high-quality content across the Product Content team. You will shape the foundation that improves customer experience, support outcomes, and product adoption for years to come, while gaining visibility and influence across multiple content-generating groups

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

Your Mission Should You Choose To Accept It: 

As our Business Development Manager you drive the growth and expansion of TSH by identifying and pursuing new business opportunities, establishing strategic partnerships, and increasing revenue through the acquisition of new clients. You believe in the unlimited possibilities of our multiproduct brand and see endless commercial opportunities to drive our business forward. You recognize the power of our B2B community and can motivate your network in using TSH to the fullest benefit for both. You are curious by nature, proactive, and always looking to meet new people! 

In Case You Do Not Know Who, We Are (ahem):  

Redefining hybrid hospitality since 2012, TSH (The Social Hub) sets standards on a global scale. Offering a community-driven, socially inspired hotel concept with student accommodation, as well as long and short hotel-stay options, eat & drink, gym, rooftop bar facilities, and coworking for every demographic, the company’s success is unprecedented. With 22 hotels in 8 countries, The Social Hub is a fun, creative and inspiring environment where everyone can work, stay, learn, and play. Thanks to an exceptional international team of changemakers, our one goal is to make society a better place for everyone.  

What You'll Do 

• You'll conduct market research and analysis to identify potential business opportunities, target markets, and customer segments. 
• You'll stay updated on industry trends, market changes, and competitor activities to identify new leads and emerging markets. 
• Your proactive approach will lead you to seek out and generate new business leads through various channels, such as networking, cold calling, referrals, and attending industry events.
• You'll develop and implement effective lead generation strategies to create a pipeline of potential clients.
• You'll work with and give direction to the digital marketing team on online lead generation campaigns.
• You'll engage with prospective clients through phone calls, emails, presentations, and meetings to introduce the company's products or services.
• You'll build and maintain strong relationships with key decision-makers, influencers, and stakeholders to enhance the likelihood of successful business partnerships. 

Who You Are:

• You have a Bachelor's degree
• You have at least 8 years of relevant work experience 
• You can operate with little oversight, not dependent on consultants for content, and comfortable rolling up your sleeves when creating a dynamic team culture. 
• You'll set an example through a professional, friendly attitude towards your team and community. 
• You'll lead by example, with the TSH brand values in mind & demonstrate exceptional product knowledge to deliver the expected results. 
• You'll be responsible for your own personal planning and work organization.   
• You'll demonstrate excellent problem analysis skills and decision making.   
• You have a proactive, hands-on mentality, as well as the drive and ambition to grow with the organization. 
• You are a true connector and can get your foot in the door with target companies. 
• You are super organized, accurate, and bursting with energy  
• You are fluent in English and Portuguese (written and spoken); any other language is a plus!
• You are eligible to work in Portugal  
  

What Do We Offer You?  

• The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities 
• We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family!
• The freedom to work remotely or to come to the office – whatever suits you best!
• A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefit stuff 

Where people come together, committed to providing the best space, experience, and co-working space for our community and even more so, the people who work for The Social Hub. With everything from mental health support to leadership training and more, we are here to help you grow as much as we do as a company. We promote a workplace where society comes together to do better and we do this no matter the age, gender, sexual orientation, ethnicity, and national origin. Your fascinating characteristics are what make us different, so come as you are.