• Be part of an agile team to develop scalable, highly available core platform services.
• Participate and contribute to requirements analysis and architecture.
• Collaborate with product managers, architects, engineering leaders and test engineers.
• Understand performance and scalability principles and apply when developing software.
• Document and communicate clearly architecture and implementation solutions.
• Troubleshoot and support current platform in production.
• This position requires the ability to be part of on-call rotation, troubleshooting customer issues and drive issues to resolution.

• 8+ years of industry experience in server-side development.
• 4+ years of Java backend development.
• Experience with any public cloud platform.
• Deep knowledge and experience in building Spring Framework applications.
• Strong Computer Science fundamentals in design, data structures, algorithms, problem solving and complexity analysis.
• Strong multithreading knowledge and experience.
• Experience in designing and implementing RESTful and RPC interfaces.
• Experience in applying design patterns and separating concerns in a distributed system.
• Experience architecting, developing and deploying internet scale, distributed and mission critical services.
• Strong understanding of event-driven systems.
• Experience working with SQL and NoSQL databases and caches.
• Experience working within an Agile/Scrum team.
• Positive, self-motivated and enthusiastic attitude with a strong-sense of ownership.
• Strong communication skills, both verbal and written.

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

Our Voice division is seeking a Senior DevOps Engineer to lead the automation of voice technology deployments across both on-premise data centers and public cloud environments. This is a high-impact role where you'll help shape the infrastructure that powers critical voice services, supporting both scalability and operational excellence.

Key Responsibilities

• Design, develop, and maintain Infrastructure as Code (IaC) frameworks to automate deployment of voice technologies.
• Own and operate automation pipelines and infrastructure in a distributed, production-grade environment.
• Lead IaC and DevOps best practices, ensuring systems are reliable, scalable, and secure.
• Drive initiatives to modernize and optimize voice platform automation.
• Analyse recurring network or platform incidents and introduce automation to reduce operational risk.
• Deliver clear documentation and handoffs to operational teams to ensure seamless support and transition.
• Provide technical guidance and support to operations and engineering teams when needed.
• Promote a collaborative, agile work culture aligned with continuous delivery and DevOps principles.
• Champion the customer experience by building reliable systems that support Five9's voice infrastructure.

Required Qualifications 

• 5+ years of experience in engineering roles focused on DevOps, operations, or infrastructure preferably within telecom or service provider environments. 
• Proven hands-on experience with automation frameworks such as Ansible and Terraform, including writing and maintaining reusable modules.
• Solid knowledge of AWS and GCP services with experience developing and deploying cloud-native infrastructure components.
• Proficiency in Unix/Linux systems, emphasizing CLI-based administration and shell scripting.
• Experience designing and integrating RESTful APIs and web service workflows.
• Strong background in CI/CD pipelines using GitLab, GitHub Actions, or similar platforms.
• Excellent written and verbal communication skills in English; able to work effectively in distributed, cross-functional teams.

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flex Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

Job responsibilities

Job qualifications

Other things to know

About Thoughtworks

#LI-Onsite

Our global voice team is looking for a committed, experienced Senior Software Engineer who is passionate about creating high performing, scalable, and resilient mission critical services that are the foundation of Five9’s next generation contact center platform. You will have the opportunity to combine what you already know with new learnings, crafting a bespoke solution that serves our customers and partners.

Responsibilities:

• Participate in an Agile scrum team which practices DevOps.
• Write clean and well-documented code and tests.
• Deliver your code as part of an overall solution running in the public cloud.
• Develop and enhance our Media Server to support real-time integrations with Large Language Models (LLMs) and other AI services.

Required Skills:

• 5+ years professional experience in software development, with some being written in C and/or C++.
• Hands-on experience writing software for real-time communications signaling and media protocols (SIP, RTP, etc.).
• Ability to methodically troubleshoot complex systems.
• Excellent communication and organization skills, and a sense of ownership.

 Technical Skills:

• Modern C++ (C++17+), RTP/SIP, audio codecs, SIP/SDP, ASR/TTS integration, AI APIs, cloud platforms (AWS/Azure/GCP), CI/CD, containers, SRE principles.

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

Our global voice team is looking for a committed, experienced Senior Software Engineer who is passionate about creating high performing, scalable, and resilient mission critical services that are the foundation of Five9’s next generation contact center platform. You will have the opportunity to combine what you already know with new learnings, crafting a bespoke solution that serves our customers and partners.

Responsibilities:

• Participate in an Agile scrum team which practices DevOps.
• Write clean and well-documented code and tests.
• Deliver your code as part of an overall solution running in the public cloud.
• Develop and enhance our Media Server to support real-time integrations with Large Language Models (LLMs) and other AI services.

Required Skills:

• 3+ years professional experience in software development, with some being written in C and/or C++.
• Ability to methodically troubleshoot complex systems.
• Excellent communication and organization skills, and a sense of ownership.

Preferred Skills:

• Hands-on experience writing software for real-time communications signaling and media protocols (SIP, RTP, etc.).

 Technical Skills:

• Modern C++ (C++17+), RTP/SIP, audio codecs, SIP/SDP, ASR/TTS integration, AI APIs, cloud platforms (AWS/Azure/GCP), CI/CD, containers, SRE principles.

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

The team

The Core Applications team takes pride in providing exceptional support and innovative solutions for a diverse range of essential applications and tools, including our Nimbus component library.
We have a passion for excellence. Our dedicated team is committed to optimising user experiences, streamlining workflows, and enhancing productivity across the board. Whether empowering agents with intuitive interfaces, empowering supervisors with powerful management tools, or enabling seamless access to critical applications via multiple platforms, we strive to deliver with utmost efficiency and customer satisfaction.
Our mission is to shape the future of Five9, where innovation and collaboration go hand in hand as we strive to build a world-class ecosystem of integrated solutions that cater to the ever-evolving needs of our valued users.

Role purpose

This role of a Sr Software Engineer– Frontend in the Core Applications team is to develop, maintain, and advance the component library across Five9. Responsibilities include software design and development, testing and documentation across our React component library. A passion for developing consistent, high-quality, and performant user interfaces is a necessity.

How you contribute

• Build Reusable, Responsive, and WCAG Accessible components for our design system and web applications. Translate Figma designs into component code to align with design specifications.
• Maintain and Organize the Design Token system, bootloader, and codemods in collaboration with other Nimbus developers and the design team.
• Continuously Improve our React component library with the latest in frontend packages, patterns, and best practices.
• Ensure Seamless Deployment by implementing CI/CD unit tests, integration tests, and visual regression tests, publish, and communicate component library enhancements.
• Collaborate closely with our cross-functional teams including the design team, product managers, UI Architects, and other frontend developers to build new components and make improvements to existing components.
• Advocate and Propose standards, best practices, and guidelines, to ensure high-quality scalable and maintainable code.
• Mentor and Support other team members with quality-focused code reviews, strategic planning, and knowledge-sharing approach.

Skills, competencies and qualifications

Required:

• 5+ years of post-internship experience with React and TypeScript.
• Strong proficiency in semantic HTML, CSS (preferably SCSS), and JavaScript.
• Experience with component libraries, design systems, and design tokens.
• Have a keen-eye with attention to detail, and problem-solving skills.
• Strong expertise in Web Content Accessibility Guidelines (WCAG).
• Experience with frontend tooling and migration (preferably Vite and Codemod)
• Experience with testing (e.g. React Testing Library, Enzyme, Cypress, Chromatic).
• Experience working closely with designers using Figma.
• Excellent English communication skills, both verbal and written, with a proactive approach to collaboration.
• Self-motivated, enthusiastic, and ownership-driven, with a strong commitment to delivering solutions.
• Bachelor’s degree (or equivalent) in relevant discipline.

Desirable:

• Experience with Tokens Studio and Style Dictionary for managing Design Tokens
• Experience with Storybook.
• Experience with bundlers (e.g. Rollup),
• Deep understanding of CORS, CDNs, i18n

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

Saleforce Commerce Cloud Developer required to join our Engineering team here, at VML Enterprise Solutions

We are looking for a skilled Salesforce Commerce Cloud Developer to develop, customize, and integrate robust e-commerce solutions. You will work on client projects, leveraging your full-stack development expertise to build engaging storefronts, implement business logic, and connect SFCC with various internal and third-party systems. You may also have opportunities to mentor junior developers.

What you’ll be doing:

• Proven experience as a Salesforce Commerce Cloud Developer (formerly Demandware).
• Extensive experience as a full-stack developer, including solid proficiency in HTML, CSS3, and strong knowledge of modern JavaScript frameworks.
• Experience integrating Salesforce Commerce Cloud to other platforms through LINK partner cartridges and custom integrations.
• Strong experience developing integrations between SFCC and 3rd party systems.
• Strong exposure to OCAPI (Open Commerce API).
• Experience working effectively within an Agile team environment.
• Ideally, experience working with and mentoring junior Commerce Cloud developers.

If you know some of this, even better: 

• Salesforce Commerce Cloud Developer certification.
• Experience with SFRA (Storefront Reference Architecture).
• Experience with other Salesforce Clouds like Sales Cloud or Marketing Cloud

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

We offer a great benefits package including  training opportunities, medical insurance, Dental insurance, Meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA #LI-HYBRID

Senior Product Designer (UX/UI) wanted to join our dynamic team at the Lisbon, Porto or Faro offices in Portugal.

The opportunity:

We are seeking a passionate and talented Senior Product Designer (UX/UI) to join our dynamic team in Portugal. This hybrid role is ideal for a highly skilled individual who excels in best-in-class user experience and user interface design and is eager to craft exceptional digital experiences that drive engagement and conversion. You will be at the forefront of digital design, problem solving with user-centricity at the core, and working collaboratively within a cross-functional team to craft delightful and impactful solutions for a diverse range of projects.

Please note that this job is a full-time perm position in Portugal, but the selection process will be conducted in English.

Please send over your CV in English.

What you’ll be doing:

You are a highly motivated, self-sufficient, and top-tier Senior Product Designer (UX/UI) with a drive to create exceptional digital experiences. Your passion for user experience and user interface design pushes you to find smarter, more effective ways of delivering high-quality outcomes, underpinned by a meticulous attention to detail across both concept and execution.

You understand the critical role of bridging the gap between UX and UI, bringing end-to-end expertise across products, services, devices, and channels. From defining user journeys and interaction models to refining visual design, micro-interactions, and component behaviour, you ensure every element is considered, consistent, and purposeful.

You will play a key role in shaping digital products and services end-to-end, working across the full design spectrum—from early discovery and experience definition through to polished, high-fidelity UI execution—while leading design thinking across complex and sometimes ambiguous problem spaces.

What we want from you:

• Proven ability to work autonomously and lead design within complex, fast-paced environments, often with incomplete or evolving requirements
• Strong experience in stakeholder management, with the ability to challenge, influence, and align senior stakeholders across disciplines
• Demonstrated ability to frame problems, define opportunities, and shape product direction, not just respond to briefs
• Proven ability to operate as a true end-to-end product designer, seamlessly transitioning between UX strategy, interaction design, and high-fidelity UI execution without loss of quality
• Confident working across a variety of clients, sectors, and problem spaces, quickly building domain understanding and adapting approach to different levels of design maturity and stakeholder expectations
• Comfortable operating within BAU and retained delivery models, balancing pace and quality while managing multiple workstreams, priorities, and stakeholders
• Strong experience working with complex, tokenised design systems, with a deep understanding of component architecture including variants, properties, and scalable design patterns
• Solid understanding of responsive design principles and behaviour logic, ensuring consistent and high-quality experiences across devices and platforms
• Advanced proficiency in Figma, with the ability to create scalable, well-structured design files that support collaboration, handover, and systemisation
• Experience working across multiple brands and visual identities, with the ability to adapt design approach while maintaining consistency, quality, and alignment to brand guidelines
• Ability to produce high-quality supporting design artefacts beyond core product UI, including prototypes, presentations, and visual assets (e.g. release notes, comms materials) to support stakeholder alignment, internal communication, and user research
• Expertise in translating user research and data into actionable insights, driving informed design decisions and building stakeholder confidence
• Strong communication and storytelling skills, with the ability to clearly articulate design rationale, trade-offs, and recommendations
• Deep understanding of accessibility standards, conversion principles, and user-centred design best practices

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

We offer a great benefits package including  training opportunities, medical insurance, Dental insurance, Meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA

Senior UX Designer – We're seeking an experienced professional for our rapidly expanding CX team, to work alongside Leads in UX, UI and Service Design, Optimization and Consulting.

The opportunity:

Reporting into the Lead UX, this is a role requiring someone with excellent ecommerce/online experience, and who has a portfolio to prove it.

As Senior UX Designer, you’ll be a key part of the team and expected to take the initiative in ensuring the customers’ needs and our clients’ requirements are fully understood and met by the proposed solution. This is a practical role requiring someone with excellent technical ability who can lead and craft UX project deliverables across all phases of the design process, including running business requirements workshops, research and usability testing, and the creation of design artifacts such as journey maps, wireframes and prototypes.

What you’ll be doing:

• Designing and running product definition and UX requirements workshops
• Scoping and managing a variety of both qualitative and quantitative research
• Analysing research data to identify and generate meaningful insights and behavioural patterns
• Using design thinking techniques to identify opportunity areas for new experiences, propositions, products and services, then help bring together the thinking around feasible, and viable solutions
• Creating design artefacts – e.g., personas, journey maps, storyboards, process flows, information architecture diagrams, wireframes, prototypes, etc
• Communicating, defending and building consensus around the desired product strategy and/or suggested design approach
• Working closely with stakeholders, fellow designers, program managers and developers, contributing to the improvement of the design quality and final user experience
• Collaborating with Account Leads, Head of UX, Head of CX and clients as a part of the creative process, understanding business drivers and provide UX leadership to clients and internal teams
• Presenting and communicating your ideas and design rationale both to working groups and C-Suite

What you should have:

• Significant proven experience, ideally at an agency
• Compelling portfolio that demonstrates high quality, best in class UX design
• Breadth of experience in e-commerce or complex journeys.
• Experience owning the full UX process, including running discovery phases (both internal and external and qualitative and quantitative research), and solving complex problems using design-thinking methods and techniques
• Solid information, interaction and experience design skills
• Ability to understand the array of technical constraints, user goals and business requirements that shape current and future developments
• Excellent client communication skills
• Strong portfolio is a must

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

We offer a great benefits package including  training opportunities, medical insurance, Dental insurance, Meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

At VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA #LI-AS3 #LI-HYBRID

Senior UI Designer wanted to join our cross-functional creative team and be at the forefront of digital design, focusing on creating interfaces that enhance user experience and drive conversion.

The opportunity:

This role is ideal for a strong individual, who is passionate about design. One who can think conceptually and lead the execution of online visual identity as well-being skilled in conversion-led design for transactional websites.

What you’ll get to do:

• You’ll create digital brand look and feel, and design pixel perfect responsive interfaces for clients, ensuring you meet both user and business needs.
• You’ll have experience of working with design systems to create design work at scale, along with an understanding of user centred design best practice, conversion design and accessibility principles.
• Your work will be of the highest standard and will impress clients and resonate within the eCom landscape, owning a compelling portfolio of digital design work.
• You’ll be hands-on and willing to work in a fast paced, ever-moving environment. You’ll keep up-to-date with the latest advances in technology, design trends and tooling.
• You’ll be able to communicate your design ideas and solutions to clients and other members of the team, whilst confidently defending your design decisions.
• You will work closely with stakeholders, fellow designers, UX consultants, product managers, and developers.

What you should have:

• Ability to contribute to and evolve a design system, not just use it
• Understanding of component logic, variants, properties
• Demonstrable eCommerce experience
• Experience with design tokens
• Responsive behaviour logic
• Excellent design skills, proficient in Figma, Sketch and Adobe Creative Suite.
• Comfortable working across multiple brands and visual identities, adapting design approach while maintaining consistency and quality
• Collaboration with developers on handover and implementation realities
• Great attitude, strong work ethic, excellent communication skills.
• Ability to manage own projects and to work quickly and accurately to tight deadlines.
• Able to multi-task, with excellent problem-solving abilities.
• Able to present concepts and design decisions.
• Enthusiastic, self-confident and self-motivated.
• Willing to adapt and take on new challenges and driven to continually improve.
• Passion for technology and web-based applications.
• Experience working in a digital or creative agency or in-house design studio
• Experience presenting to clients
• Degree educated in Graphic/UI design or similar discipline
• Compelling portfolio that demonstrates high quality design online, including eCommerce
• Have an outstanding eye for design and typography

Bonus points if you have:

• Ability to create high-fidelity, interactive prototypes that simulate real-world user journeys (Figma - must have; ProtoPie, Principle, Framer, Webflow
• Content-aware design
• Experience using AI tools to accelerate UI production workflows

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including  training opportunities, medical insurance, Dental insurance, Meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

At VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA #LI-HYBRID #LI-AS3

CX Manager required to join our leading Customer Experience Team. 

What you’ll be doing:

• Account & Project Management  
• Main client point of contact for multiple clients, spanning different industries but all under the web / eCommerce umbrella  
• Get to understand a clients’ businesses and challenges in order to solve critical problems with strategic, cutting edge and innovative solutions  
• Central point of contact for all internal specialists to feed into e.g. UX/UI/consultancy/data/AI/developers and analytics  
• Create and manage statements of work, resourcing needs and timelines to ensure delivery against client-approved timings and budget 
• Commercially minded, able to create and manage budgets and monitor costs and ROI 
• Build strong client relationships to create a pipeline of future work  

Creative Management  

• Prepare and present creative briefs for UX/UI designers & copywriters and present creative visuals and copy back to the client 
• Customer Experience Mapping / Research projects 
• Manage research projects, ensuring projects remain on track and align with SOWs.  

Proposal Writing  

• Collaborate with your clients and your colleagues to scope and cost projects, create proposals and present compelling, business critical proposals  
• Actively seek and support the growth of your accounts by spotting new business opportunities, nurturing existing and new relationships and helping to strategically inform the future success of your clients’ businesses  

What you should have:

• Ability to constructively challenge the client / brief, and pull together the relevant skillsets to exceed client expectations   
• Experience of growing accounts – able to hunt down opportunities and create proposals that answer client needs   
• Ability to think strategically and to prioritise among competing tasks   
• Proven track record of managing multiple accounts & projects in a digitally creative environment   
• Understanding of customer touchpoints along the digital customer journey   
• Ability to write design briefs, think creatively and add value  
• Excellent problem-solving skills – able to work as the go between different roles within the CX team, client and delivery teams to ensure projects progress and are delivered to the highest quality  
• Good self-motivation, strong sense of initiative and ability to work under pressure and deliver on time   
• Excellent analytical skills, so that you can devise and implement strategies to benefit both Client and customer  
• Commercially focussed and comfortable with estimating, budget management and holding tight reigns on costs  
• Strong communication skills with the ability to communicate with multiple stakeholders both internally and with the client, at all levels  
• Strong written skills – ability to write proposals/presentations, and distil complex presentations, or in-depth research into bite sized information   
• Extremely organised, efficient and calm, able to get up to speed quickly  

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including  training opportunities, medical insurance, Dental insurance, Meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

At VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA #LI-AS3 #LI-HYBRID

The Engineering (Tech) Team is responsible for all Feedzai product development. Together with Product Management and Data Science, we build the next generation of tools to catch fraud in real-time with a machine learning first approach. Formed by engineers and managed by engineers, at Feedzai, you will find one of the most talented teams out there, from junior to senior engineers.

We are fast-paced and provide a safe, open, and collaborative environment that encourages us to lean in, try new things and discover our potential with continuous learning for everyone. 

While building the best value for our customers, you will work with a wide range of technical challenges. Such as building distributed systems that need to operate 24/7 and ultra-low latencies, solving UI/UX problems to help fraud analysts to fight fraud more efficiently. In addition, designing extensive databases from relational, NoSQL and graphs, validate and develop new data science techniques and algorithms.

You:
We are seeking interns to join various Product Teams, contributing to Platform, Software, Mobile, Frontend, Security, or Data Engineering projects. We’ll carefully match candidates to the most suitable team and project based on their skills and interests.

The start date is flexible and the expected duration is between 8 to 12 weeks.

You Have & You Know-How:

• Currently pursuing or recently completed a degree in Computer Science, or a similar technical degree (required)
• Strong Computer Science fundamentals and coding skills (our stack includes Java, Go, Python, React, Bash)
• Self-driven & motivated, with a strong work ethic and a passion for problem solving
• Passionate desire to learn and grow
• Able to bring ideas into the team and to work out solutions to tough problems autonomously
• Good communication skills both written and verbal
• Fluency in English
• Experience working with Generative AI (GenAI) tools is a plus

The Product Team builds our product to disrupt the financial crime industry from a data-led approach. We partner with our clients using a holistic lens and have result-driven solutions to manage financial risk with a cloud-first platform and a world-class UX interface. Being part of this team, you have a voice in planning, strategizing, and challenging the status quo. Your thoughts and ideas are valued. Our fast-paced and open environment encourages us to lean in, try new things, and  discover our potential. We define and act on what could be in tomorrow's world, not on what is today. Join Us!

 #LI-Remote #LI-MG3

In this pivotal role as a Senior Network Engineer, you will join a team of experienced network engineers at the forefront of shaping and expanding the worldwide infrastructure of a dynamic and growing company. Your core mandate will involve implementing and operating cutting-edge enterprise network solutions. Guided by our strategic vision, you will assist in deploying key initiatives in Europe and in other parts of the globe.

Main duties and responsibilities

• Planning, documenting, and performing network changes/extensions.
• Orchestration of firewall rules and underlying network settings.
• Designing and documenting the corporate network architecture (LAN/WAN/WLAN/SECURITY).
• Network security experience and awareness.
• Operating and monitoring of the corporate network infrastructure.
• Providing next level network infrastructure related support.
• Designing network aspects of disaster recovery and operational security.
• Maintaining, auditing, and improving corporate network & security standards.
• Performing network related root cause analysis (RCA) and problem resolution.
• Defining, monitoring, and reporting KPIs for network services/devices.
• Managing proof of concepts, feasibility studies and other corporate initiatives.
• Hands-on experience in SDWAN technology, network design, and implementation preferred.
• Acting as project leader for network related activities/projects.

Reporting and collaboration

• The holder of the position reports directly to Senior Networking management.
• The position requires excellent communications skills along inter-department collaboration.

Profile and education

• Relevant network/IT related education (academic degree preferred).
• Must have or be actively working towards certifications such as CCNP, PCNSA, or PCNSE.
• Excellent understanding of corporate network & data center application architecture concepts.
• Excellent analytic skills.
• Excellent understanding of these technical areas below:
• Security & firewall infrastructure (Palo Alto, Multivendor) - mandatory
• Network infrastructure (Cisco, Arista) - mandatory
• Cloud platforms (AWS, Azure, Google Cloud)
• Wireless network infrastructure (Aruba HPE wireless cloud central)
• VPN technologies/infrastructure
• Network design/management
• Network automation
• Network technologies (Layer1-Layer4)
• Good communication & technical writing skills.
• Good team player.
• Independent, goal-oriented, and self-motivating personality.
• Passion to deliver high quality standard levels.
• Accuracy and high-risk awareness.
• Excellent English language skills (oral & written).
• Willingness to travel and to perform standby on-calls.

Specific skills and knowledge

• Min 5 years of professional experience in senior network engineering roles.
• SolarWinds configuration and management.
• Practical experience in enterprise network & security Plan/Build/Run setup.
• Hands-on experience with Palo Alto firewalls, Arista switches, and Aruba wireless solutions.
• Work experience within an international/multicultural environment preferred.
• Ability to work with teams distributed in different time zones.

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flex Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

Programme Manager wanted to join our team in Portugal.

The opportunity:

You will lead teams to deliver high quality, complex projects on budget and within a specified timeframe to achieve the potential benefits defined in the business case.  You'll work closely with the Account Director to achieve productivity goals and contribute to the organisation’s overall success.

What you’ll get to do:

• Accountable for all delivery across the programme
• Analyse, evaluate, and overcome programme risks, and produce accurate programme reports for management and stakeholders
• Maintain organisational standards of satisfaction, quality, and performance, including the creation and implementation of ways of working at the start of a programme
• Create and implement effective ways of working at the start of the programme and ensure these are adhered to throughout the project lifecycle
• Track and manage dependencies between projects and workstreams, creating programme level plans to ensure these are addressed
• Ensure programme goals are reached by keeping the workstreams updated on progress and any changes that need to be made.
• Provide support and guidance to project managers within your account and line management for several project managers outside of your account.
• Maintain a resource plan showing resource commitment across the projects and keep track of potential end dates in association with functional lead personnel
• Track resource requests and manage fulfilment of these requests internally or externally as appropriate
• Develop strong relationships with VML team members and client stakeholders at all levels
• Work with the client to understand their vision and plan the programme of work to successfully achieve that vision to the greatest effect
• Define and implement programme level governance in conjunction with the client
• Manage third party vendors on behalf of the client

What you should have:

• Experience in managing multiple teams across different workstreams. As a minimum, if in a team management role, this should be at least 20 people
• A good understanding of the software development lifecycle & release management
• Proven track record in the successful delivery of an ecommerce migration/Re-platform
• Strong stakeholder management skills
• Excellent negotiation skills & an ability to handle sensitive issues with tact & diplomacy
• Exposure to medium to large scale fixed price project delivery
• Experience in multi-vendor management
• Experience of managing people and financial budgets (including programme budgeting, monitoring financials etc.) ideally in an eCommerce environment
• Experience of overseeing 3rd parties
• Excellent risk management skills
• Minimum of three years’ experience working in an Agile environment
• Proven track record of working with organisations moving from Waterfall to Agile delivery approaches
• Working knowledge of Agile frameworks, Scrum and Kanban
• Effective leadership skills with experience of managing other project managers.
• Strong time management & organisational skills.
• Excellent communication and relationship management skills
• Good commercial knowledge, experience of contract negotiations would be advantageous.
• Software Application Development related Project management experience (min 6 years) .
• Proficient with Microsoft Office Packages, especially MS Excel and MS PowerPoint
• Excellent verbal and written communication skills in English
• Minimum BA/BS degree with a major in information management, marketing, communications, business or other closely-related areas is an advantage

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including  training opportunities, medical insurance, Dental insurance, Meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA #LI-HYBRID

Cloud Platform Engineer needed to design, build and maintain our cloud infrastructure and platform services on Google Cloud Platform, with a strong focus on event-driven architectures.

What you’ll get to do:

You will leverage Infrastructure as Code (IaC) with Terraform, design and manage our event-driven API gateway using Apigee X, and ensure robust observability with New Relic. This role involves enhancing platform reliability, scalability, and performance for critical, real-time event-driven systems.

What you should have:

• Proven experience as a Cloud Platform Engineer or DevOps Engineer.
• Extensive experience with Google Cloud Platform (GCP) services and architecture.
• Strong expertise in Infrastructure as Code (IaC) using Terraform.
• Hands-on experience designing, implementing, and managing event-driven architectures.
• Proficiency with Apigee X for API management, specifically in developing and securing event-driven API ecosystems.
• Expertise in setting up and managing monitoring, alerting, and observability tools, particularly New Relic, for complex distributed systems.
• Experience with CI/CD pipelines and automation best practices for cloud deployments.
• Familiarity with containerization technologies like Docker and Kubernetes in event-driven contexts.
• Ability to troubleshoot complex platform issues and optimize cloud resource utilization.

Bonus points if you have:

• GCP Professional Cloud Architect or DevOps Engineer certification.
• Experience with other cloud providers (e.g., AWS, Azure).
• Scripting skills in languages like Python or Go.
• Knowledge of serverless architectures (e.g., Cloud Functions, Cloud Run) for event processing.
• Experience with message brokers and streaming platforms (e.g., Google Cloud Pub/Sub, Kafka).
• Experience with advanced security practices in cloud environments.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including  training opportunities, medical insurance, Dental insurance, Meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA

Senior Project Manager required to deliver high quality, complex projects. 

The opportunity

You will work closely with the Programme Manager/Account Director to achieve productivity goals and contribute to the organisation’s overall success. 

What you’ll get to do

• Effectively run complex projects using Agile or Waterfall methodologies 
• Support the efficient flow of work by providing solutions to issues and blockers 
• Produce accurate status reporting regarding project milestones, deliverables, risks, and issues communicating to various audiences including key stakeholders and sponsors 
• Manage several workstreams successfully, ensuring the teams understand what is expected of them in terms of output and quality 
• Manage the interdependencies between the various workstreams 
• Inspire and lead teams with little Agile experience, suggesting process and practical improvements as appropriate 
• Motivate teams to achieve individual and team objectives, in order to delivery high quality outputs within agreed timeframes 
• Provide support to Junior Project Managers within your account 
• Review and update the project resource plan on a regular basis, keeping tight control of project budgets 
• Foster close relationships with senior management and business stakeholders, be seen as a credible, reliable expert 
• Develop customer confidence by understanding their needs and delivering first class solutions 
• Set and manage client expectations, including resolving client escalations with diplomacy. 
• Chair steering committees/meetings/reviews with multiple external stakeholders 
• Plan and Co-ordinate discovery workshops with external stakeholders ranging from users to senior levels 
• Keep up to date with emerging industry practices  

What you should have

• Proven experience of software development Project Management, eCommerce experience ideally within a retail environment 
• A good understanding of the software development lifecycle and release management 
• Ability to define, manage and deliver to customer expectations within strict deadlines 
• Ability to manage expectations with senior external stakeholders 
• Ability to build relationships with senior external stakeholders 
• Ability to deal with ambiguity, embrace and react to change with enthusiasm and critical thinking 
• Experience of leading and managing teams at different stages of the team’s lifecycle 
• Experience of modern software development practices 
• Strong understanding of agile delivery techniques and lean ways of working 
• Experience of managing people and financial budgets (including project budgeting, monitoring financials, reporting etc) 
• Solid time management & organisational skills 
• Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy 
• Relevant Project Management qualifications  
• Proficient with Microsoft Office Packages, especially MS Excel and MS PowerPoint  
• Excellent verbal and written communication skills in English 
• Minimum BA/BS degree with a major in information management, marketing, communications, business or other closely-related areas is an advantage 

What we can offer you

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including  training opportunities, medical insurance, Dental insurance, Meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA #LI-HYBRID #LI-JS1

Welcome to our VML Enterprise Solutions Graduate Programme! 

We are looking for the best graduates out there for our next 2-year program in our Lisbon or Porto offices. We have roles across oor Engineering and Delivery teams but the programme will give you so much more! You will learn real skills that will help you progress your careers and increase your confidence in your abilities. We want to feed and stimulate your mind and help you realise your potential

The Opportunity: 

Do you have a love of Digital Technology, Commerce and  AI? So do we! Why not apply for our Graduate Programme and join an amazing group of people who work together to inspire our clients and help them succeed in the world of Commerce.

What you’ll be doing:

Our 2 year graduate programme will help you start your journey in the world of Commerce. We will help you learn and develop the right skills and knowledge to succeed in whatever area of the business you work in. The programme will help you to develop your career in the direction that you want it to go, be it to be the best techy in the business or a future leader of projects and teams.

You will be part of an amazing group of graduates who will be starting off their career journeys with you. The programme will include lots of different training, from industry recognised professional qualifications to softer business skills and bootcamps to understand our wider business and prepare you for the ride! Most importantly you will get real on the job experience, working with some of our amazing teams and clients. The main thing is you won’t be on this journey alone, this is all about you all learning, sharing and supporting each other as you go!

What we want from you:

Whilst a science or engineering background is great, your love of Commerce and you as a person are the most important things to us. You need to take ownership of your work and show initiative and drive to resolve problems. At times your work will be stressful, but it will also be fun. Imagine a university assignment deadline but on a massive scale! You need to be able to work with a team and to adapt as the projects you are working on change and develop. We love our grads to become integral to the teams they work in and of course challenge us to do better for our clients.

We will be recruiting across 3 different business streams, but don’t worry, you don’t need to decide which one yet. Through interviews and group exercises we will help you find your perfect fit.

The streams are: 

Engineering

Our Engineering team is full of techies who are integral in delivering quality websites and apps for our clients.  You will be placed in one area in line with your preference, technical aptitude, and soft skills. 

Development:

If you are an aspiring Back End or Front End developer looking to build your skills within the eCommerce industry the development route may be for you! You will need some level of experience with coding/computing either in your education with an IT or Computer science degree or through self-teaching.

Testing:

In a Testing role, you will be responsible for quality assurance and all aspects of testing to make sure there are no faults/defects in what we design. If you are a problem solver who is passionate about quality and have a keen eye for detail, then Testing may be your calling. We don’t have any specific requirements in terms of experience or education for Testing, just the drive to make things perfect.

Project Management/ Business Analysis and Consulting

This team is at the heart of knowing what our clients want, finding solutions and making things happen.

In this rotation programme, you will have the opportunity to spend time as a Business Analyst gathering client requirements, analysing business needs, and improving processes. You will also have the opportunity to take on project management and learn how we effectively manage and deliver our projects to clients, as well as, explore our world of Consulting, if you have a passion for strategic thinking and problem-solving this could be the perfect path for you!

If you are a people person, and love a good process and problem solving then this may tick your boxes!

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Please note that this job is a full-time position located in Lisbon or Porto, but the selection process will be conducted in English.

Please send over your CV in English

AT VML Enterprise Solutions

In our Lisbon or Porto office, you’ll join a team of other specialists who are always ready to help each other. The team is part of our Enterprise Solutions network and works in coordination with our Local and EMEA client leads.

Our Enterprise Solutions division houses strategic consultants, creative and technical architects, skilled developers, Testers, Project Managers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. 

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA #LI-HYBRID

Cloud Platform Engineer with GCP experience needed to design, build and maintain our cloud infrastructure and platform services on Google Cloud Platform, with a strong focus on event-driven architectures. 

Please send over your CV in English

What you’ll get to do:

In our Lisbon or Porto office, you’ll join a team of other specialists who are always ready to help each other. The team is part of our VML Enterprise Solutions network and works in coordination with our Local and EMEA client leads.   

You will leverage Infrastructure as Code (IaC) with Terraform, design and manage our event-driven API gateway using Apigee X, and ensure robust observability with New Relic. This role involves enhancing platform reliability, scalability, and performance for critical, real-time event-driven systems. 

What you should have:

• Proven experience as a Cloud Platform Engineer or DevOps Engineer. 
• Extensive experience with Google Cloud Platform (GCP) services and architecture. 
•  Strong expertise in Infrastructure as Code (IaC) using Terraform. 
• Hands-on experience designing, implementing, and managing event-driven architectures. 
• Proficiency with Apigee X for API management, specifically in developing and securing event-driven API ecosystems. 
• Expertise in setting up and managing monitoring, alerting, and observability tools, particularly New Relic, for complex distributed systems. 
• Experience with CI/CD pipelines and automation best practices for cloud deployments. 
• Familiarity with containerization technologies like Docker and Kubernetes in event-driven contexts. 
• Ability to troubleshoot complex platform issues and optimize cloud resource utilization. 

Bonus points if you have:

• GCP Professional Cloud Architect or DevOps Engineer certification.
• Experience with other cloud providers (e.g., AWS, Azure).
• Scripting skills in languages like Python or Go.
• Knowledge of serverless architectures (e.g., Cloud Functions, Cloud Run) for event processing.
• Experience with message brokers and streaming platforms (e.g., Google Cloud Pub/Sub, Kafka).
• Experience with advanced security practices in cloud environments.  

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

We offer a great benefits package including hybrid working that works for everyone, social events, training opportunities, medical and dental insurance, life assurance, meal cards and much more. 

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA #LI-HYBRID #LI-JS1

Student in a curricular internship needed to join our team in Porto office. 

Here at VML Enterprise Solutions, we are looking for students interested in Human Resources, this role is ideal for anyone studying this field or looking to join this field after graduation. This role will give you real life experience in the Technology world  

The opportunity: 

 If you aspire to work in an international tech company and a multicultural environment, this offer is for you. We are actively seeking candidates for positions starting in the upcoming academic semester or earlier if possible.  
 

Please note that this internship job is located in Porto, but the selection process will be conducted in English.   

Please send over your CV in English  

What you’ll be doing: 

• Participating in the onboarding of new employees by participating in onboarding sessions, ensuring an excellent employee experience;   
• Collaboration in the organization of cultural events based on the organization's cultural calendar, to promote integration among employees and strengthen the company culture, given the plurality of nationalities and cultures present;   
• Supporting in the preparation of data analyses and/or brief reports related to employees, contributing to strategic people management decisions;    
• Actively provide input and constructive suggestions for the office ambassadors' plan of action, helping to shape its strategic direction. 
• Oversee and coordinate all external vendors and service providers essential for the efficient operation of the Porto office. 
• Guarantee the seamless day-to-day operation of the Porto office by proactively identifying and promptly resolving any emerging issues or disruptions. 

What we want from you: 

• You are currently enrolled in a Bachelor's or Master's degree program preferably in Human Resource Management or similar field.  
• You present an advanced level of proficiency in written and spoken English 
• Communicating and relating to different people comes easy to you;   
• You are a proactive problem-solver, and you like to propose new solutions for old issues;   
• You have basic knowledge in Microsoft Office tools.   

What we can offer you: 

• Participation in social and cultural events company-wide;   
• The opportunity of working in a multicultural, dynamic, and tech environment;   
• Development of skills in the international HR management area, communication, team work, and inclusion;   
• 300 € monthly payment to help you with the travel and office day expenses; 

There might be a possibility of joining the company at the end of the internship.   

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

In our Porto office, you’ll join a team of other specialists who are always ready to help each other. The team is part of our Enterprise Solutions network and works in coordination with our Local and EMEA client leads.

#LI-EMEA #LI-ONSITE

Product Owner wanted to join our Business Consultancy team in Portugal.

Hybrid working - Lisbon or Porto 

The opportunity:

As one of our Product Owners you'll play a key role to maximise the value the product team creates by defining the roadmap, priorities and business outcomes. You will take a lead role in project(s), managing and developing the agile methodology within one of our leading clients. 

What you’ll get to do:

Product Backlog Management:  

• Translate product vision into actionable backlogs for 1-2 development teams, optimising resource utilisation and ensuring clear organisation to deliver value.
• Maintain a product backlog through grooming and prioritisation of tasks, ensuring visibility and transparency.
• Define and classify Epics and user stories with clear goals and acceptance criteria 

User Research & Validation: 

• Make use of available data and sources to inform user stories and validate hypotheses through user feedback and testing. 

Agile & Scrum Participation: 

• Actively participate in Scrum ceremonies, serving as a "customer proxy" to reflect business needs and accept completed user stories. 

Stakeholder Communication & Management: 

• Effectively manage direct stakeholder groups, validating client feedback, resolving issues, and providing progress updates.
• Interface with VML or other delivery teams as required. 

Product Performance & Data Analysis: 

• Actively use product metrics to support backlog prioritisation and seek data to make informed decisions. 
• Utilise both quantitative & qualitative measures to monitor overall and feature-level product performance, leveraging web analytics and SEO tools for actionable insights. 
• Ensure data coverage & integrity is a part of the process. 

Strategic Alignment: 

• Drive and champion the long, medium and short-term vision for the product, aligning with the overarching business strategy and collaborating effectively with other teams. 
• Support product strategy and align team value to the product strategy. 

Collaboration & Support: 

• Work closely with and support other Product Managers and Senior Product Managers, contributing to team success and knowledge sharing. 

Business Acumen: 

• Focus on product viability and success, articulating business benefits, tracking value delivered, and using insights for prioritisation. 

What you should have:

Practitioner/Consulting Knowledge: 

• Demonstrated ability to deliver tactical, detail-oriented enhancements with a near-term focus. 
• Proficiency in analytical skills, communication, collaboration, technical knowledge, Agile methodologies, and product processes. 
• Proficient in using AI-powered tools to accelerate discovery, backlog refinement, documentation, analysis, and decision-making within product teams. 

Technical Curiosity/Domain Expertise: 

• Ability to translate customer requirements into technology delivery and produce user stories ready for development. 
• Engage in technical and customer experience discussions, ask probing questions to drive better solutions, and understand customer expectations of the product. 
• Prior experience in the automotive industry, large-scale enterprise websites, or digital products for the European market is highly advantageous. 

Product Management Skills: 

• Customer Focus: Dedicated to understanding, anticipating, and exceeding customer needs while effectively managing stakeholders.
• Data-Driven: Proficient in using product metrics, seeking data for decision-making, and monitoring product performance. Demonstrated experience with web analytics platforms (e.g., Google Analytics, Adobe Analytics) and SEO tools (e.g., SEMrush, Ahrefs) to derive actionable insights.
• Product Process: Adaptable to all stages of the product lifecycle, prioritising value over output.
• Strategic Vision: Capable of driving and championing product vision, supporting strategy development, and aligning team efforts. 

Business Landscape Awareness 

• Developing awareness of key VML ES business services and insights. 

Engagement Scale & Complexity: 

• Experience managing work flowing into 1-2 teams or 1 large cross functional team, ideally within a complex, multi-market digital product environment.  

Bonus points if you have:

• Certified Scrum Product Owner
• Scrum master qualification 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including  training opportunities, medical insurance, Dental insurance, Meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA

Meet the Team

As the legal team, we  support all areas of Fever by offering clear advice, risk management, and legal insight that allow teams to move quickly and stay focused on what matters. We ensure alignment with local laws and regulations to support safe and compliant growth wherever Fever operates.

Our team is structured in:l Intellectual Property, Mergers & Acquisitions (M&A), Joint Ventures, Privacy, and Paralegal support. Together, we cover the full legal landscape to meet the needs of a growing global business like Fever.

Our objective is to protect the Fever brand and confidential information. We do this by guiding regulatory compliance and business expansion, handling legal complaints and disputes, reviewing and creating legal documents, managing incident reports and insurance claims, and developing and advising on corporate policies.

Join us if you are ready to tackle global challenges and provide strategic legal leadership to protect the long-term success of a rapidly growing tech leader.

The Role

We are looking for a driven and ambitious lawyer to join our international In-House Legal Team, supporting Fever’s fast-growing operations with primary responsibility for Brazil. Reporting directly to the Lead Counsel IBERIA, you will play a key role in enabling Fever’s continued regional expansion in Portugal and the rest of Iberia region.

As Legal Counsel - Portugal, you will provide proactive, business-oriented legal support across a wide range of matters — from commercial contracts and corporate governance to regulatory and compliance issues. You’ll collaborate closely with teams such as Business Development, Tax, Finance, Product, Originals and Operations to provide pragmatic, solution-oriented legal guidance that supports Fever’s continued growth across the region.

This is an exciting opportunity to join a diverse, high-performing legal team that combines strong technical expertise with a business-oriented mindset. You’ll work in a dynamic, international environment where your input will have real impact, contributing to Fever’s mission to democratize access to culture and entertainment experiences worldwide.

What You’ll Do

• Drafting / revising Portuguese and English language commercial contracts, terms and conditions, RFP submission documentation and similar legal documents
• Supporting commercial teams in the negotiation of deals and documents
• Researching legal issues related to product development and regulatory compliance
• Coordinating with internal stakeholders and external advisors to prioritise and manage legal matters
• Assisting and participating in knowledge management and operational excellence within Legal, including by identifying the need for and participating in preparation of templates, guides, processes and similar documents and tools
• Participating in ongoing compliance functions and product advice as required 
• Upskilling, support, and growth of other team members

Who You Are

• Be a practising lawyer with 5+ years of post-qualification experience working in a Portuguese-speaking jurisdiction.
• Professional fluency in Portuguese and English is essential, with proficiency in an additional language a strong plus.
• Strong communication and collaboration skills, with a high level of emotional intelligence.
• Experience working on international projects or with global teams.
• A team player who is adaptable and eager to learn.

You can expect to join a team of diverse, hardworking, and kind professionals. We will strive to provide you with the tools and information needed to be successful in your role and grow professionally. We welcome applications from all backgrounds and invite them to demonstrate how they believe they can grow in this role.

This position will be located in Lisbon, with some flexibility for starting dates.

Why You’ll Love It Here

• Fever 40% discount: This discount is for personal use only.
• Free Candlelight Event: This voucher is for single use only and valid for 2 people. 
• We offer private health insurance, managed by UNA. This is paid 100% by Fever. 
• Meal tickets (Edenred): We have meal tickets worth 7.63 € per day, tax exempt.
• Wellhub Membership: Wellhub gives employees unlimited access to a selected number of gyms, studios, classes, training, and wellness apps. It is paid by Fever up to the Silver plan. 
• English and Spanish Lessons fully paid by Fever.
• 22 working days of vacation per year.
• You can enjoy the afternoon off on your birthday if it falls on a working day. It’s our way of helping you celebrate!
• Free food and drinks in our kitchen.
• Home office friendly!

#LI-Hybrid 

Meet the Team

As the legal team, we  support all areas of Fever by offering clear advice, risk management, and legal insight that allow teams to move quickly and stay focused on what matters. We ensure alignment with local laws and regulations to support safe and compliant growth wherever Fever operates.

Our team is structured in:l Intellectual Property, Mergers & Acquisitions (M&A), Joint Ventures, Privacy, and Paralegal support. Together, we cover the full legal landscape to meet the needs of a growing global business like Fever.

Our objective is to protect the Fever brand and confidential information. We do this by guiding regulatory compliance and business expansion, handling legal complaints and disputes, reviewing and creating legal documents, managing incident reports and insurance claims, and developing and advising on corporate policies.

Join us if you are ready to tackle global challenges and provide strategic legal leadership to protect the long-term success of a rapidly growing tech leader.

The Role

We are looking for a driven and ambitious lawyer to join our international In-House Legal Team, supporting Fever’s fast-growing operations with primary responsibility for Brazil. Reporting directly to the Lead Counsel IBERIA, you will play a key role in enabling Fever’s continued regional expansion in Portugal and the rest of Iberia region.

As Legal Counsel - Portugal, you will provide proactive, business-oriented legal support across a wide range of matters — from commercial contracts and corporate governance to regulatory and compliance issues. You’ll collaborate closely with teams such as Business Development, Tax, Finance, Product, Originals and Operations to provide pragmatic, solution-oriented legal guidance that supports Fever’s continued growth across the region.

This is an exciting opportunity to join a diverse, high-performing legal team that combines strong technical expertise with a business-oriented mindset. You’ll work in a dynamic, international environment where your input will have real impact, contributing to Fever’s mission to democratize access to culture and entertainment experiences worldwide.

What You’ll Do

• Drafting / revising Portuguese and English language commercial contracts, terms and conditions, RFP submission documentation and similar legal documents
• Supporting commercial teams in the negotiation of deals and documents
• Researching legal issues related to product development and regulatory compliance
• Coordinating with internal stakeholders and external advisors to prioritise and manage legal matters
• Assisting and participating in knowledge management and operational excellence within Legal, including by identifying the need for and participating in preparation of templates, guides, processes and similar documents and tools
• Participating in ongoing compliance functions and product advice as required 
• Upskilling, support, and growth of other team members

Who You Are

• Be a practising lawyer with 5+ years of post-qualification experience working in a Portuguese-speaking jurisdiction.
• Professional fluency in Portuguese and English is essential, with proficiency in an additional language a strong plus.
• Strong communication and collaboration skills, with a high level of emotional intelligence.
• Experience working on international projects or with global teams.
• A team player who is adaptable and eager to learn.

You can expect to join a team of diverse, hardworking, and kind professionals. We will strive to provide you with the tools and information needed to be successful in your role and grow professionally. We welcome applications from all backgrounds and invite them to demonstrate how they believe they can grow in this role.

This position will be located in Lisbon, with some flexibility for starting dates.

Why You’ll Love It Here

• Fever 40% discount: This discount is for personal use only.
• Free Candlelight Event: This voucher is for single use only and valid for 2 people. 
• We offer private health insurance, managed by UNA. This is paid 100% by Fever. 
• Meal tickets (Edenred): We have meal tickets worth 7.63 € per day, tax exempt.
• Wellhub Membership: Wellhub gives employees unlimited access to a selected number of gyms, studios, classes, training, and wellness apps. It is paid by Fever up to the Silver plan. 
• English and Spanish Lessons fully paid by Fever.
• 22 working days of vacation per year.
• You can enjoy the afternoon off on your birthday if it falls on a working day. It’s our way of helping you celebrate!
• Free food and drinks in our kitchen.
• Home office friendly!

#LI-Hybrid 

Key responsibilities 
Strategic Impact

• Drive long-term planning and continuous improvement of observability capabilities
• Identify gaps, initiate improvements, and balance competing priorities
• Enable teams to operate effectively through better tooling, processes, and clarity
• Introduce AI into coding processes

Leadership & Team Development

• Lead, mentor, and grow a team of software engineers ( Python, JavaScript / React)
• Set clear expectations, manage performance, and support career development
• Foster a culture of ownership, accountability and continuous improvement
• Remove blockers and maintain strong team engagement

Planning, Delivery & Requirements

• Lead requirements clarification with stakeholders and translate them into actionable engineering work
• Own and maintain application and platform roadmaps, aligning with organizational priorities
• Define, prioritize, and manage Jira epics, stories, and tasks
• Drive sprint planning, backlog management, and predictable delivery
• Ensure high-quality execution through effective Agile practices and CI/CD workflows

Cross-functional Leadership

• Collaborate with SRE, platform teams and service owners to design scalable solutions
• Act as a key coordination point between engineering, operations, and leadership
• Align observability initiatives with broader company goals

Engineering Contribution

• Contribute to code and perform code reviews
• Provide technical guidance and support architectural decisions
• Ensure engineering best practices across the team

Requirements

• 7+ years of experience in Software Development
• 3+ years experience in leading and mentoring software engineers as senior or lead developer
• Strong expertise in Observability (monitoring / logging / telemetry) tooling
• Experience with distributed systems and scalable architectures
• Proven ability to translate requirements into actionable engineering work
• Experience with Agile methodologies and delivery management
• Strong communication and stakeholder management skills
• Experience with AI development

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

The Security Team keeps Feedzai products and systems secure. We work on risk reduction and security issue mitigation as we continue to move forward and grow. We maintain compliance and security best practices aligned with industry standards, as we work in a very regulated environment and do develop our own software and services. The Security Team is involved from the beginning of production to meet and exceed our client expectations and be the top SME in the industry. We run our own Security Operations Center services and incident response with state of the art tools. We are dynamic, tenacious, and driven by our passion for fighting financial fraud and crime with our socially responsible products. Join Us!

You

You’ll be working with a team that's responsible for the security across all ongoing initiatives, products, processes and applications at Feedzai. This will be a very senior role within this team, someone able to work across teams and coach other more junior team members also.

Your day–to–day

• Design and architect robust security controls with 'secure by default' principles, ensuring long-term maintainability and systemic incident resilience across the organization;
• Review technical designs to identify security weaknesses and provide assistance on how to address them;
• Provide subject matter expertise on security across ongoing initiatives to the organization;
• Lead the technical execution of multi-team security initiatives, influencing cross-team priorities and aligning technical roadmaps with direct business impact;
• Work closely with other functional areas and/or departments in the identification of requirements and designing of solutions;
• Produce high-quality narratives and investment cases supported by facts and data, translating complex security challenges into comprehensive business language for company-wide stakeholders;
• Perform internal and external penetration tests, ensuring timeliness and accuracy of reports;
• Assist in the support of compliance with core applicable standards and regulations (PCI DSS, ISO/IEC 27001, SOC 2, NIST, CIS, GDPR) and participate in the audit processes.

Your Have & You Know-How

• Willingness to learn and to stay up-to-date with the state of the art;
• Break things attitude, so that we can improve (hacker-type of attitude);
• Expert knowledge across web, application, hardware & network security;
• Solid understanding of encryption, key management & distribution;
• Extensive knowledge and experience with cloud service providers such as AWS, Azure, or GCP;
• Extensive knowledge with Kubernetes security;
• Knowledge of PCI DSS, ISO/IEC 27001, NIST, CIS, and GDPR standards and regulations preferred;
• Strong business and financial acumen, with the ability to understand the economic implications (cost efficiency, operational burden, time-to-value) of security engineering decisions;
• 4+ years of relevant professional experience;
• Demonstrated experience developing, deploying, and monitoring secure systems;
• Demonstrated experience implementing AI-driven approaches to optimize security workflows and leading the adoption of new AI technologies;
• Global experience in leading and supporting cross-functional projects, interacting effectively with all levels of the company;
• Track record of managing projects with quality, detail, and consistency;
• Background in engineering with a deep passion for making all things secure;
• Excellent communication skills (written and verbal) with an ability to articulate complex topics in a clear and concise manner.

 #LI-Remote #LI-MG3

The Marketing Team is a strategic partner to all areas of Feedzai. With a collaborative group spanning across the globe. Our diverse perspectives help us think bigger and enable each other to reach higher. Join Us!

You

The Marketing Intern will play an important role within the marketing team and is responsible for facilitating a variety of marketing functions, including purchasing, lead management and data quality, and analysis. Key responsibilities include learning and using core marketing systems like Salesforce, Hubspot and marketing operations tools, monitoring and maintaining data quality within our marketing database, and conducting analyses and reporting on marketing performance.

 Your Day to Day:

• Event Co-ordination: Assist in organising and executing field events, including trade shows, webinars, and meetups.
• Support purchasing: Processes for marketing, working closely with the local teams to ensuring alignment with the marketing budget
• Develop and Maintain Event Registrations: Manage event registration platforms, track attendee sign-ups, and coordinate communications to ensure seamless participant experiences.
• Coordinate Promotional Materials: Assist in sourcing, organising, and distributing promotional items and branded merchandise for events and campaigns.
• Manage Event Logistics: Support logistical aspects of events, including venue selection, vendor coordination, and on-site setup and teardown activities.
• Assist in Budget Tracking: Monitor marketing budgets for field activities, ensuring expenditures align with allocated funds and reporting discrepancies as needed.
• Create Post-Event Reports: Compile and analyse data from events to assess performance metrics, attendee engagement, and return on investment.
• Work closely with the wider Feedzai teams across the globe 

You Have & You Know-how: 

• Bachelor's Degree or equivalent experience
• Marketing experience desirable
• Software/technology company experience desirable
• Process-oriented mindset
• Ability to learn new platforms and processes quickly
• Fluency in English, written and verbal.
• Exceptional verbal and written communication, time management, and organisational skills
• Strong collaborative and cross-functional interpersonal skills. 
• Experience or strong interest in working within a fast-paced startup environment.

The Security Team keeps Feedzai products and systems secure. We work on risk reduction and security issue mitigation as we continue to move forward and grow. We maintain compliance and security best practices aligned with industry standards, as we work in a very regulated environment and do develop our own software and services. The Security Team is involved from the beginning of production to meet and exceed our client expectations and be the top SME in the industry. We run our own Security Operations Center services and incident response with state of the art tools. We are dynamic, tenacious, and driven by our passion for fighting financial fraud and crime with our socially responsible products. Join Us!

You:

We are looking for a Senior Security Compliance Engineer. You will be responsible for making sure that both our software & our infrastructure is safe, helping to protect our customers. 

Your Day to Day:

• Ensure compliance with core applicable standards and regulations (PCI DSS, ISO/IEC 27001 and 27701, SOC 2, NIST, GDPR) & participate in the audit processes;
• Support clients, vendors, and regulatory audits, assessments, and information security requests;
• Review, implement and oversight the effectiveness of Feedzai's security framework as well as ensuring their effectiveness;
• Perform security risk assessments and provide prioritized remediation recommendations;
• Develop, review, and maintain policies, processes, and standards and implement procedures, controls, and other measures to ensure compliance with internal and legal regulations and requirements.

You have & You Know-How

• Knowledge of compliance and regulatory frameworks (PCI DSS, ISO/IEC 27001, SOC 2, NIST, CIS, GDPR, etc.);
• Understanding of cloud security concepts (e.g.: Amazon Web Services (AWS) IAM, GCP or Azure security principles, etc.) and integrating security controls through DevOps and Infrastructure as a Service (IaaS) techniques;
• Excellent communication skills (written and verbal) with an ability to articulate complex topics in a clear and concise manner.
• Knowledge of container orchestration systems such as Kubernetes is welcomed.
• Experience working with Generative AI (GenAI) tools is a plus.

 #LI-Remote #LI-MG3

As part of the Outbound Campaigns team, you will be working on breaking down a monolith and building Five9’s next generation, cutting-edge Modern microservices platform. An ideal candidate for us is an experienced engineering manager who has strong background in software development combined with proven leadership skills to mentor and grow high-performing engineering teams. This team is focused on building high performance scalable microservices with test driven development mindset. 

 
Key Responsibilities: 

• Be part of the Outbound Campaigns Team, focused on building the next generation outbound campaigns management features in the public multi-cloud and hybrid-cloud solutions. 
• Lead, mentor, and develop a team of engineers, fostering a culture of collaboration and innovation. 
• Oversee the design, development, and execution of engineering projects, ensuring quality, timelines, and budget compliance. 
• Provide technical guidance and mentorship to engineers on the team 
• Conduct code reviews and ensure high code quality and standards adherence 
• Identify technical debt and propose and implement solutions for improvement 
• Stay updated on emerging technologies and best practices in software engineering 
• Collaborate with cross-functional teams like Product, Quality, Ops and other development teams to drive technical initiatives forward 
• Conduct performance evaluations, set career development goals, and support professional growth for team members. 

Requirements: 

• Bachelor's degree in Computer Science, Engineering, or related field (Master's degree preferred) 
• 12 + years of experience in designing and developing distributed, and scalable systems, with at least 3 years in a leadership or management role 
• Experience in breaking down monoliths into microservices with an emphasis on resiliency 
• Proven experience managing and scaling engineering teams. 
• Excellent problem-solving, communication, and leadership skills. 
• Familiarity with Agile methodologies, DevOps practices, and modern engineering workflows. 
• Experience working with cloud platforms, CI/CD pipelines, and scalable architectures is a plus 
• Strong problem-solving skills and ability to think strategically 
• Excellent communication and collaboration skills 
• Ability to thrive in a fast-paced and dynamic environment 
• You understand what it takes to run mission critical software in production 

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

We are seeking a collaborative, systems-thinking Information Architect to help lead the transformation of our technical content ecosystem within the Product Content & Operations team. This role owns the structure and quality of the customer-facing help content, driving improvements to how content is organized, authored, and maintained across the product experience.

In this role, you will partner closely with Support, Marketing, and Product— to improve the quality and scalability of our help content, driving alignment on content types, templates, taxonomy, and terminology. This role combines hands-on content development with information architecture practices to improve customer experience, support outcomes, and product adoption.

Responsibilities

• Lead the design and implementation of information architecture within Five9’s Product Content team.
• Define and maintain departmental content models, including information types and reusable components.
• Establish structured templates for key information types (How-To, Concept, Reference, Troubleshooting, etc.).
• Develop and manage taxonomy and metadata structures that improve navigation and findability.
• Collaborate with cross-functional teams to identify alignment opportunities and reduce content divergence.
• Conduct audits and user research to identify gaps, redundancies, and structural improvements.
• Guide writers on adopting structured content templates and IA best practices.
• Lead modernization and restructuring efforts for legacy documentation.
• Influence the evolution of search and tagging strategies across the department.
• Serve as a mentor and IA subject matter expert within the writing team.

Qualifications

• 5+ years in Information Architecture, Content Design, UX Writing, Technical Writing, or related roles.
• Experience creating content models, taxonomy systems, and structured authoring frameworks.
• Experience leading IA initiatives within a documentation or product content environment.
• CMS, CCMS, or knowledge systems (MadCap, Zoomin, Paligo, AEM, ServiceNow, Confluence)
• Strong skills in facilitation, collaboration, and stakeholder influence.
• Experience analyzing and modernizing legacy content at scale.
• Experience preparing content for AI-driven systems (e.g., search optimization, metadata design, or content chunking for RAG/LLM pipelines).
• Bachelor’s with approximately 12 years of professional experience or a Masters degree with approximately 8 years of professional

This is a high-impact role where you’ll establish the core systems, models, and frameworks that enable scalable, consistent, high-quality content across the Product Content team. You will shape the foundation that improves customer experience, support outcomes, and product adoption for years to come, while gaining visibility and influence across multiple content-generating groups

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

About the Role 

We are looking for a Senior .NET Developer who combines deep technical expertise with a passion for code quality, mentorship, and collaborative delivery. In this role you will lead efforts to modernize and evolve our platform, drive engineering best practices, and work alongside product, design, and data teams to ship reliable software at scale.

You bring a proven track record in .NET development, a sharp understanding of modern deployment pipelines, and the architectural awareness to build systems that scale across tenancy models and data workloads.  

Core Responsibilities 

Technical Leadership & Code Modernization 

• Lead architectural decisions for migrating a legacy single tenant .NET 8 application into an existing multitenant framework. 
• Champion clean code principles and drive technical roadmaps that reduce technical debt while maintaining delivery velocity. 
• Evaluate and introduce tooling, libraries, and frameworks that improve developer experience and system reliability. 
• Mentor junior and mid-level engineers through pairing, design reviews, and structured knowledge-sharing sessions. 

Code Review & Quality Assurance 

• Conduct constructive code reviews that uphold team standards and serve as teaching opportunities. 
• Define and enforce coding standards, naming conventions, and architectural guidelines across the team. 
• Identify systemic quality issues through review patterns and proactively propose process improvements. 
• Act as a trusted technical reviewer for high-risk or cross-cutting changes before they reach production. 

Cross-Functional Collaboration 

• Partner closely with stakeholders to translate business requirements into accurate technical estimates and clear implementation plans. 
• Collaborate with data engineers on warehouse integrations and backend data pipelines, ensuring scalable and maintainable interfaces. 
• Work with DevOps and platform teams to define deployment patterns and promote infrastructure-as-code practices. 
• Facilitate cross-team alignment through clear written communication, architectural decision records (ADRs), and documentation. 

Quality Engineering & Testing with TDD 

• Apply test-driven development (TDD) as a core engineering discipline, writing unit, integration, and contract tests before implementation. 
• Design and maintain test suites that give the team confidence to refactor and deploy frequently. 
• Champion a shift-left testing culture by embedding quality practices into every stage of development, not just QA cycles. 
• Ensure test coverage benchmarks are defined, tracked, and continuously improved. 

Communication & Process Leadership 

• Lead sprint ceremonies including planning, retrospectives, and backlog grooming with clarity and accountability. 
• Produce high-quality technical documentation including runbooks, API contracts, and onboarding guides. 
• Surface blockers and dependencies early, communicating status and risk proactively to stakeholders. 
• Contribute to a culture of psychological safety where candid, constructive feedback is the norm. 

Required Qualifications 

• 5+ years of professional software development experience with a focus on .NET. 
• .NET proficiency, including ASP.NET Core, Entity Framework Core, and the modern .NET runtime ecosystem. 
• Demonstrated experience modernizing legacy web applications — refactoring, re-architecting, or re-platforming from older monolithic web applications to modern platform fabrics. 
• Solid understanding of CI/CD pipelines, including pipeline design, automated test gating, artifact management, and deployment strategies (blue/green, canary, rolling). 
• Clear understanding of single-tenancy vs. multi-tenancy architecture patterns and the trade-offs in security, isolation, scalability, and cost. 
• Experience with test-driven development and a strong testing philosophy covering unit, integration, and end-to-end coverage. 
• Strong written and verbal communication skills; able to write clear technical documentation and lead design discussions. 

Preferred Qualifications 

• Claude code, Copilot, or the leverage of any AI platform to increase production output is a strong plus. 
• Experience with large-scale data warehousing solutions; Google BigQuery experience is a strong plus. 
• Frontend experience with Vue.js 3 — component architecture, Composition API, and state management patterns. 
• Familiarity with observability tooling such as OpenTelemetry, Prometheus, Datadog, or similar. 
• Experience working in a platform or multi-product engineering environment. 

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

• Experience with contact centers, VoIP, or telecommunications.
• Familiarity with building and managing multi-tenant systems.
• Experience with Kubernetes and modern CI/CD pipelines.

• AI and Product leadership.
• Engineering and architecture teams.
• Technical leadership and senior management.
• Compliance and Information Security teams.

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

• Be part of an agile team to develop a scalable, highly available cloud contact center software using Java and single-page JavaScript.
• Collaborate with Product Managers, Architects, Engineering leaders and Test Engineers.
• Deliver scalable software in both private cloud and public cloud settings (AWS and Google Cloud Platform).
• Deliver using containers (docker, Kubernetes) using CI/CD in a DevOps model.
• Bring a positive attitude to the team, helping mentor more junior engineers, drive our standards, show ownership and an obsession for our customers.

• 2+ years of professional experience developing Java applications – including delivering RESTful and gRPC apis. 
• 5+ years of professional or open-source experience writing JavaScript MVC.
• Agile coding experience, working in small teams making a big impact fast.
• Familiarity with standard javascript async patterns (events, closures, callbacks, promises, error handling, etc.).
• Strong CS fundamentals and an object oriented language (think an undergrad CS degree, or similar amount of work experience).
• Positive, self-motivated and enthusiastic with a strong sense of ownership.

• Experience with Salesforce integrations as OpenCTI and Service Cloud Voice.
• Experience with Voice applications and/or SIP Protocols.
• Experience with Contact Center or Call Center software.
• 1+ years of professional or open-source experience with a JavaScript MVC toolkit such as React, Dojo, AngularJS, Backbone.js, Knockout or Ember.js.
• 1+ years of experience delivering production software using Containers (Docker or similar).
• 1+ years of experience delivering production software into Public Cloud.
• Experience in a modern consumer environment (Pinterest, Box, Quora, Facebook...) and/or open source projects (contributed to node.js, dojo toolkit, NPM modules, etc).
• Experience with GIT SCM.
• Passion for user experience and strong design experience.
• Experience with a data visualization package (Highcharts, d3.js, etc.).

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flex Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays