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Senior Software Engineer - Frontend - Core Design System
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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The team
The Core Applications team takes pride in providing exceptional support and innovative solutions for a diverse range of essential applications and tools, including our Nimbus component library.
We have a passion for excellence. Our dedicated team is committed to optimising user experiences, streamlining workflows, and enhancing productivity across the board. Whether empowering agents with intuitive interfaces, empowering supervisors with powerful management tools, or enabling seamless access to critical applications via multiple platforms, we strive to deliver with utmost efficiency and customer satisfaction.
Our mission is to shape the future of Five9, where innovation and collaboration go hand in hand as we strive to build a world-class ecosystem of integrated solutions that cater to the ever-evolving needs of our valued users.
Role purpose
This role of a Sr Software Engineer– Frontend in the Core Applications team is to develop, maintain, and advance the component library across Five9. Responsibilities include software design and development, testing and documentation across our React component library. A passion for developing consistent, high-quality, and performant user interfaces is a necessity.
How you contribute
- Build Reusable, Responsive, and WCAG Accessible components for our design system and web applications. Translate Figma designs into component code to align with design specifications.
- Maintain and Organize the Design Token system, bootloader, and codemods in collaboration with other Nimbus developers and the design team.
- Continuously Improve our React component library with the latest in frontend packages, patterns, and best practices.
- Ensure Seamless Deployment by implementing CI/CD unit tests, integration tests, and visual regression tests, publish, and communicate component library enhancements.
- Collaborate closely with our cross-functional teams including the design team, product managers, UI Architects, and other frontend developers to build new components and make improvements to existing components.
- Advocate and Propose standards, best practices, and guidelines, to ensure high-quality scalable and maintainable code.
- Mentor and Support other team members with quality-focused code reviews, strategic planning, and knowledge-sharing approach.
Skills, competencies and qualifications
Required:
- 5+ years of post-internship experience with React and TypeScript.
- Strong proficiency in semantic HTML, CSS (preferably SCSS), and JavaScript.
- Experience with component libraries, design systems, and design tokens.
- Have a keen-eye with attention to detail, and problem-solving skills.
- Strong expertise in Web Content Accessibility Guidelines (WCAG).
- Experience with frontend tooling and migration (preferably Vite and Codemod)
- Experience with testing (e.g. React Testing Library, Enzyme, Cypress, Chromatic).
- Experience working closely with designers using Figma.
- Excellent English communication skills, both verbal and written, with a proactive approach to collaboration.
- Self-motivated, enthusiastic, and ownership-driven, with a strong commitment to delivering solutions.
- Bachelor’s degree (or equivalent) in relevant discipline.
Desirable:
- Experience with Tokens Studio and Style Dictionary for managing Design Tokens
- Experience with Storybook.
- Experience with bundlers (e.g. Rollup),
- Deep understanding of CORS, CDNs, i18n
Benefits:
- Five9 Shares
- Bonus Scheme
- 10% Flexi Benefit
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Ready to apply?
Apply to Five9
At Talkdesk, the Web Team is based on multidisciplinary expertise to build the next generation of digital user experiences.
We design experiences that tell compelling stories and put our users at the center of every interaction. We combine design, development, and performance thinking to create scalable, high-impact web journeys that elevate our brand and drive measurable growth.
We strongly believe that true value stems from knowledge, not from position, we promote agile and collaborative practices, and we strive to treat others with respect and deference.
Role requirements
- Champion Talkdesk's brand and translate it into compelling high-end visual deliverables applied for the web, digital touchpoints and campaigns.
- Lead end-to-end UX/UI initiatives from research to high-fidelity design, and optimization.
- Create and evolve design systems and visual frameworks, enabling team members within and outside the team in its application.
- Focus on responsive, visually polished designs across various touchpoints and breakpoints.
- Translate user-centered website product functionality into user flows, wireframes and prototypes.
- Validate design concepts measuring usability, considering market analysis, SEO metrics, and marketing needs, and balance against technical constraints/opportunities.
- Optimize solutions based on user input, tests and metrics.
- Design high-fidelity mockups with attention to typography, color, iconography, and motion.
- Create motion concepts to illustrate ideas & interaction principles.
- Create iconography and illustrative elements that enhance the visual experience.
- Work very closely with the digital development, content and SEO teams to deliver the best output.
- Stay up to date with the latest design, AI, and technology trends, experimenting with new tools and workflows.
- Synthesize research insights and communicate them to the team and business stakeholders in a compelling way.
- Present design solutions confidently to stakeholders, facilitating discussions and building trusting relationships.
- Able to plan, estimate and take responsibility for on-time deliverables.
- Willing to collaborate across teams and work with feedback from team members, designers, developers, and the marketing team.
- Mentor team members to up-level their capabilities
Qualifications and characteristics
- 6+ years within a dedicated digital design role (agency or client-side).
- Exceptional visual design aesthetics with a strong UX/UI portfolio to demonstrate craft, interaction, and motion.
- Experience in user experience, user testing, and user research.
- Experience working with, and creating design systems.
- Proven ability to design brand identities, grid systems, responsive layouts and applications for web, desktop and mobile.
- Strong attention to visual detail, typography, color, and motion principles.
- Experience in Agile and Sprint working methodologies.
- Strong experience in Figma.
- Strong organizational skills and flexibility to adapt to different processes and workflow.
- Handle tight deadlines with ease, and able to work on multiple projects
- C-Level English both written and Spoken.
A plus:
- Motion design & illustration skills.
- Experience experimenting with emerging AI-first design tools.
- Experience with using CMS such as Wordpress or others.
- Working knowledge in HTML/CSS.
- Basic understanding of web development languages and technologies as well as Bootstrap framework behavior.
- Exposure to web personalization methodology and platforms.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
Ready to apply?
Apply to Talkdesk