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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Our Voice division is seeking a Senior DevOps Engineer to lead the automation of voice technology deployments across both on-premise data centers and public cloud environments. This is a high-impact role where you'll help shape the infrastructure that powers critical voice services, supporting both scalability and operational excellence.
Key Responsibilities
- Design, develop, and maintain Infrastructure as Code (IaC) frameworks to automate deployment of voice technologies.
- Own and operate automation pipelines and infrastructure in a distributed, production-grade environment.
- Lead IaC and DevOps best practices, ensuring systems are reliable, scalable, and secure.
- Drive initiatives to modernize and optimize voice platform automation.
- Analyse recurring network or platform incidents and introduce automation to reduce operational risk.
- Deliver clear documentation and handoffs to operational teams to ensure seamless support and transition.
- Provide technical guidance and support to operations and engineering teams when needed.
- Promote a collaborative, agile work culture aligned with continuous delivery and DevOps principles.
- Champion the customer experience by building reliable systems that support Five9's voice infrastructure.
Required Qualifications
- 5+ years of experience in engineering roles focused on DevOps, operations, or infrastructure preferably within telecom or service provider environments.
- Proven hands-on experience with automation frameworks such as Ansible and Terraform, including writing and maintaining reusable modules.
- Solid knowledge of AWS and GCP services with experience developing and deploying cloud-native infrastructure components.
- Proficiency in Unix/Linux systems, emphasizing CLI-based administration and shell scripting.
- Experience designing and integrating RESTful APIs and web service workflows.
- Strong background in CI/CD pipelines using GitLab, GitHub Actions, or similar platforms.
- Excellent written and verbal communication skills in English; able to work effectively in distributed, cross-functional teams.
Benefits:
- Five9 Shares
- Bonus Scheme
- 10% Flex Benefit
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Ready to apply?
Apply to Five9
Our mission is to improve developers’ experience by giving them the tools to manage the entire software lifecycle and to be self-sufficient.
To help with this we are building our own internal PaaS using the latest technologies like Kubernetes, Prometheus, Kotlin and others. This platform is an important pillar in Talkdesk’s engineering effort and helps us deliver better, faster and more reliable solutions for our customers.
Responsibilities:
Design, build, harden, and maintain key infrastructure parts of our platform (from the lifecycle of the infrastructure to each one of our Kubernetes clusters)
Support the processes that enable the safe upgrade and update of each component of our compute infrastructure
Work with GitOps industry-leading tools such as Spacelift and/or Atlantis
Help automate safe deployment practices by using industry-leading tools such as GitHub Actions, ArgoCD, Argo Rollouts, Helm Charts, etc
Help automate infrastructure provisioning and other engineering processes by working on automations built on top of an engineering platform written in GitHub Actions
Coach and up-skill other engineering team members
Solve challenging technical problems and put your skills to the test every day; see an immediate impact of your work and the value you've created for other engineers
Automate every aspect of our infrastructure to remove as much human intervention as possible
Develop effective tooling, alerts, and responses to both identify and address reliability risks
Drive and promote protocols on production readiness and operational excellence
Partner with product engineering teams to debug production outages and carry out action items to improve the reliability of those systems
Advocate for automated testing, continuous integration and delivery, feature toggles, and progressive rollouts
Plan for the growth of Talkdesk’s infrastructure.
Skills and Qualifications:
Understand large-scale complex systems from a reliability perspective
Passion for producing clean, standards-compliant, secure code
Bringing a developer mindset and applying it to infrastructure
Know your way around Linux/Unix systems
Experience with Kubernetes
Experience with Infrastructure as code tools like Terraform and Ansible
Experience building software with a programming language such as Java, Kotlin, Scala, or any other JVM-based languages
Experience writing scripts for automating the execution of certain tasks with a programming language like Ruby, Python, Bash, or any other scripting language
Experience with at least one relational and non-relational databases (ex.: PostgreSQL, MySQL, MongoDB, Redis, ElasticSearch)
Ability to identify time-consuming and error-prone manual tasks and then build/leverage tooling to automate them
Ability to identify root causes of instability in a large-scale distributed system across stacks
Nice to haves / Pluses:
Experience with cloud-based solutions such as Amazon AWS, Google Cloud, or Microsoft Azure
Experience with Go programming language
Additional Notes:
This position will follow a hybrid work model.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
Ready to apply?
Apply to Talkdesk
The SRE Connectivity team at Talkdesk is responsible for building, running, and evolving the infrastructure foundation that supports all engineering teams, with an automation-first mindset and a strong focus on availability, reliability, and scalability.
As a Technical Manager, you will combine hands-on technical leadership with people and delivery ownership. You will actively contribute to the design, implementation, and operation of the network and SRE stack, while also guiding the team, setting technical direction, and ensuring sustainable execution.
At Talkdesk, we follow a “you build it, you own it” philosophy. In this role, you will help reinforce that culture by empowering teams with the right tools, practices, and guardrails, fostering a blameless environment focused on learning and continuous improvement.
You will work with a large, distributed, multi-region, multi-cloud infrastructure, using modern technologies at scale.
Be responsible for:
Technical (hands-on)
- Design, build, and maintain the core network infrastructure and related tooling used across Talkdesk
- Remain hands-on in the day-to-day work, contributing code, infrastructure changes, and reviews
- Drive automation-first practices across network and infrastructure operations
- Ensure infrastructure reliability through observability, monitoring, alerting, and proactive issue detection
- Develop and evolve tooling, alerts, and operational processes that enable engineering teams to safely run production workloads
- Participate in on-call rotation, leading by example and staying close to production realities
- Lead and actively participate in incident response, root cause analysis, and post-mortems, ensuring concrete follow-ups that improve resilience
Leadership & management
- Provide technical direction and standards for the network and SRE domain
- Mentor and coach engineers, supporting their technical growth and operational maturity
- Plan and prioritize work with a focus on impact, risk reduction, and long-term sustainability
- Act as a technical partner to product engineering teams, helping them design more reliable, scalable, and observable services
- Balance short-term operational needs with longer-term architectural improvements
Need to have:
- Strong hands-on experience with AWS networking
- Hands-on experience configuring and operating AWS Direct Connect
- Hands-on experience with Fortinet firewalls and Fortinet network security products
- Experience working with NetBox or similar network source-of-truth solutions
- Solid knowledge of Linux/Unix systems
- Programming/scripting skills in at least one language (e.g. Python, Bash)
- Experience with Infrastructure as Code (CloudFormation, Terraform, or similar)
- Experience with configuration management tools such as Ansible
- Experience with monitoring and observability tools (Datadog, New Relic, Grafana, or similar)
- Proven ability to identify manual, error-prone processes and replace them with automation
- Strong troubleshooting skills and ability to identify root causes in large-scale distributed systems
- Pragmatic, solution-oriented mindset with strong critical thinking skills
Be valued for:
- Experience supporting production systems at scale
- Experience with technologies such as Docker, Consul, Vault, Jenkins, Concourse, Prometheus, Nexus
- Experience with encryption and key management technologies (ACM, KMS, hashing, secret management)
- Experience with additional firewall or network security solutions beyond Fortinet
- Experience with other cloud providers such as GCP or Azure
- Previous experience acting as a technical lead or manager while remaining hands-on
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
Ready to apply?
Apply to Talkdesk