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Senior AI Consultant
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Job Title: Senior AI Consultant
Employment Type: Permanent Role
Company: New Era Technology
Work Location: Onsite – Client Location, Abu Dhabi, United Arab Emirates
About the Role
New Era Technology is looking for an accomplished Senior AI Consultant to work onsite at our client location in Abu Dhabi. This is a strategic consulting role focused on advising organizations on the adoption, design, and implementation of Artificial Intelligence (AI) and Generative AI solutions.
The ideal candidate will bridge business strategy with advanced AI technologies, helping clients identify high-value use cases, define AI transformation roadmaps, and drive enterprise-wide adoption with strong governance, security, and compliance standards.
Arabic Speaking Preferred
Job Summary
The Senior AI Consultant will work closely with C-level executives, business leaders, government stakeholders, IT teams, and delivery teams to convert business objectives into scalable, ethical, and secure AI solutions. This role requires a blend of strategic advisory expertise, technical understanding, stakeholder engagement, and leadership capabilities.
Key Responsibilities
AI Strategy & Advisory
- Lead AI and Generative AI strategy engagements with senior stakeholders and leadership teams.
- Identify, assess, and prioritize AI use cases aligned with organizational objectives.
- Define AI roadmaps, adoption frameworks, and transformation programs.
- Advise clients on AI governance, responsible AI, ethics, privacy, and regulatory compliance.
- Recommend enterprise AI operating models and capability development strategies.
Solution Design & Architecture
- Design end-to-end AI and Generative AI solutions, including:
- Intelligent assistants and copilots
- Predictive analytics and Machine Learning models
- AI-powered automation and decision support systems
- Define enterprise AI architectures, integration models, and deployment strategies (Cloud / Hybrid).
- Ensure solutions are scalable, secure, explainable, and production-ready.
- Collaborate with engineering and delivery teams for architecture alignment and implementation readiness.
Stakeholder & Client Engagement
- Act as a trusted advisor to C-suite executives, senior leadership, and government stakeholders.
- Lead workshops, strategy sessions, AI envisioning, and discovery engagements.
- Translate complex AI concepts into clear business value propositions.
- Support proposal development, solution presentations, executive briefings, and client discussions.
Delivery Oversight & Quality Assurance
- Provide oversight for AI implementation and transformation initiatives.
- Review solution designs, models, outputs, and delivery quality to ensure business alignment.
- Guide teams on best practices in GenAI, model lifecycle management, and responsible AI.
- Support organizational change management and user adoption initiatives.
Thought Leadership & Capability Building
- Stay updated on emerging trends in AI, Generative AI, LLMs, copilots, automation, and analytics.
- Contribute to internal AI frameworks, accelerators, methodologies, and reusable assets.
- Mentor junior consultants, analysts, and delivery teams.
- Support innovation programs and internal AI capability building initiatives.
Required Skills & Experience
- 10+ years of experience in Consulting, Digital Transformation, Analytics, or AI-related roles.
- 5+ years of hands-on or advisory experience in AI / ML / Generative AI.
- Proven experience working with government entities or large enterprises.
- Strong background in enterprise IT, data platforms, cloud ecosystems, or digital modernization programs.
- Experience engaging with C-level executives and senior leadership.
- Strong understanding of AI governance, ethics, compliance, and security principles.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to align technology strategy with business outcomes.
Preferred Qualifications
- Arabic speaking skills preferred.
- Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, AI, or related field.
- Certifications in AI, Cloud, Data, or Project Management preferred.
- Experience with Microsoft Azure, Amazon Web Services, or modern AI ecosystems.
- Exposure to public sector / government digital transformation programs in the GCC region is an advantage.
Why Join Us?
- Permanent opportunity with New Era Technology
- Work onsite with a prestigious client in Abu Dhabi
- Lead strategic AI transformation programs
- Exposure to enterprise-scale innovation and executive leadership
- Strong career growth in a global consulting environment
How to Apply
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .
Ready to apply?
Apply to New Era TechnologySecure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
We are looking for a highly motivated and skilled Atlassian System Engineer to join the Workplace Technology Atlassian platform engineering team. This role is responsible for designing, implementing, and maintaining our cloud Atlassian suites. Additionally, this role will handle UI configurations, automation, and integrations to optimize business processes and user experience.
Responsibilities:
- Design and maintain the global configuration of Atlassian Cloud applications
- Provide support to end-users by troubleshooting issues and assisting with Atlassian tool-related inquiries.
- Configure user provisioning, workflows, automation rules, custom fields, schemes, permissions, add-ons, dashboards, reports, and integrations
- Configure Confluence spaces, templates, and macros to improve collaboration
- Adhere to tools best practices and standard methodologies to maintain consistency across all instances
- Work with stakeholders to improve user experience and UI configurations for Atlassian suite
- Develop custom scripts to automate administration tasks and enhance productivity
- Maintain comprehensive documentation for Atlassian configurations, features, and processes.
- Ensure documentation is up-to-date and accessible to relevant stakeholders.
- Provide trainings to users and teams to increase user adoption and promote new features
Qualifications:
- Bachelor’s degree or higher in Computer Science, Information Systems, Engineering, or related field.
- 2+ years of admin experience in managing Atlassian Cloud applications
- 1+ years of hands-on experience with Atlassian REST APIs to perform bulk actions or build custom integrations
- Experience using various add-ons, such as eazyBI, custom charts, and script runner
Preferred Qualifications:
- Hands-on administration experience in Jira Service Management and JPD
- Administration experience with JPD, and Atlassian Projects
- Proficiency in Python scripting
- Experience in using Atlassian Analytics and Rovo
- Experience in using Jira plan
# LI_Linkedin
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
Ready to apply?
Apply to Okta
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
We are looking for a highly motivated and skilled Atlassian System Engineer to join the Workplace Technology Atlassian platform engineering team. This role is responsible for designing, implementing, and maintaining our cloud Atlassian suites. Additionally, this role will handle UI configurations, automation, and integrations to optimize business processes and user experience.
Responsibilities:
- Design and maintain the global configuration of Atlassian Cloud applications
- Provide support to end-users by troubleshooting issues and assisting with Atlassian tool-related inquiries.
- Configure user provisioning, workflows, automation rules, custom fields, schemes, permissions, add-ons, dashboards, reports, and integrations
- Configure Confluence spaces, templates, and macros to improve collaboration
- Adhere to tools best practices and standard methodologies to maintain consistency across all instances
- Work with stakeholders to improve user experience and UI configurations for Atlassian suite
- Develop custom scripts to automate administration tasks and enhance productivity
- Maintain comprehensive documentation for Atlassian configurations, features, and processes.
- Ensure documentation is up-to-date and accessible to relevant stakeholders.
- Provide trainings to users and teams to increase user adoption and promote new features
Qualifications:
- Bachelor’s degree or higher in Computer Science, Information Systems, Engineering, or related field.
- 2+ years of admin experience in managing Atlassian Cloud applications
- 1+ years of hands-on experience with Atlassian REST APIs to perform bulk actions or build custom integrations
- Experience using various add-ons, such as eazyBI, custom charts, and script runner
Preferred Qualifications:
- Hands-on administration experience in Jira Service Management and JPD
- Administration experience with JPD, and Atlassian Projects
- Proficiency in Python scripting
- Experience in using Atlassian Analytics and Rovo
- Experience in using Jira plan
# LI_Linkedin
LI-Phillippines P24875_3391507
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
Ready to apply?
Apply to Okta
Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!
At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other.
A 3Cloud Senior Quality Engineer is responsible for performing and/or leading testing activities for assigned clients. This includes standards testing tasks, maintaining traceability, defect management, test plan development and reporting. This senior quality engineer role is technical and client facing role. The ideal candidate will have experience in client-facing roles and have success supporting technical discussions with clients. Successful candidates will be able to demonstrate proficiency with the design, implementation, support of technical QE solutions. This position may lead small projects or works with QE Lead/Architect to ensure set QE guidelines and standards are followed by the project team and client expectations are met.
Job Highlights:
- Our technology focus is on Azure – you’ll have plenty of exciting opportunities to grow your skills in Microsoft and Azure in an environment committed to technical excellence and client experience in a very specific, defined space. Six months of experience on our team is worth years somewhere else.
- Microsoft Partnerships – Our great global relationship with Microsoft ensures that we have a pipeline of cutting-edge Azure work opportunities, and access to the teams that have built the platform. You won’t find this at other places.
- Competitive compensation package, salary, allowance, standard benefits including quarterly and annual performance-based cash bonus and other remuneration.
- Great working environment and company culture with flexible work location.
Key Responsibilities:
- Apply knowledge of Quality Engineering and testing areas (Automation, Performance, Data quality, AI, While box, Blackbox) to define and advise in test planning
- Drive high‑quality delivery by performing both manual and automated testing, ensuring full coverage across functional, system, data, and AI components.
- Assist or Lead the design and implementation of comprehensive test strategies, quality processes, and documentation for assigned project.
- Maintain accurate record results, test cases, and share feedback to the project team
- Ensure all QE deliverables meet quality standards, aligning with project objectives and organizational best practices.
- Actively assist or lead defect triage process
- Develop and validate test data, data pipelines, and infrastructure from both functional and system perspectives.
- Evaluate and test machine learning models, including LLM behavior, prompt robustness, model outputs, and performance metrics.
- Mentor junior team members, promote QE best practices, and contribute to continuous improvement initiatives across the Quality engineering practice.
Qualifications:
- Bachelor’s degree in computer science, or a closely related discipline.
- Solid experience in QA methodologies, test planning, automation, and quality engineering practices.
- Strong proficiency in automation tools such as Selenium, Playwright, or equivalent frameworks.
- Solid programming skills in Python, C#, Java, or similar languages.
- Hands‑on experience testing data pipelines, ETL workflows, and analytics platforms (Databricks, Fabric preferred).
- Understanding of machine learning principles, model evaluation metrics and AI system behavior
- Ability to test LLM behavior, prompts, and AI model outputs.
- Ability to execute comprehensive test plans for AI models and systems.
- Excellent analytical, problem‑solving, communication, and presentation skills.
- Demonstrated ability to work cross‑functionally and influence engineering teams.
- Passion for innovation, continuous learning, and staying current with emerging QE and AI technologies.
- Relevant certifications (Azure, Microsoft, Agile, etc.) are a plus.
- Experience on Load and Performance Testing
- Experience API Automation, C#
- Experience with cloud platforms, especially Azure, is preferred.
Note:
- This role will be temporarily working onsite in our Makati Office.
- Priority will be on ASAP joiners
Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.
At this time, we cannot sponsor applicants for work visas.
Ready to apply?
Apply to 3Cloud
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
Data Engineer at NICE CXone sits between the teams that build data products and the infrastructure that runs them. We keep Snowflake environments healthy, get changes deployed safely through maintenance windows, and make sure the pipelines and systems our partners depend on stay observable and reliable.
Your time will be split between operational work — coordinating and executing change requests, monitoring systems, supporting deployments — and project work focused on improving how we operate: better automation, cleaner alerting, more resilient processes.
How will you make an impact?
Release & deployment operations
- Coordinate and execute build and release activities across multiple production regions within scheduled maintenance windows
- Manage day-to-day operations of release pipelines, including Jenkins and GitHub Actions workflows, on behalf of data engineering teams
- Author and manage Change Requests in ServiceNow, following CAB and CHG guidelines
- Respond to platform alerts, investigate issues, and keep stakeholders informed
Observability & support
- Perform ongoing monitoring and maintenance of Snowflake environments — warehouse performance, access, and cost
- Monitor MSK (Kafka) consumers and producers via CloudWatch; escalate or resolve anomalies
- Keep runbooks current and contribute to post-incident reviews
- Support data engineering teams with deployment questions and environment issues
Improvement & automation
- Identify and prototype improvements to DataOps processes through scripting and automation
- Build and maintain tooling that reduces toil and improves the reliability of our release pipeline
Day-to-Day Tech
- Snowflake
- AWS (S3, IAM, CloudWatch, Lambda)
- Jenkins · GitHub Actions
- MSK / Kafka
- Apache Airflow
- Python
- ServiceNow
- Jira
Have you got what it takes?
- 3+ years in a DataOps, Platform Operations, or DevOps/SRE role supporting data infrastructure
- Snowflake: hands-on with RBAC, warehouses, multi-environment administration, and SQL
- AWS: S3, IAM, CloudWatch, Lambda — comfortable in the console and with the CLI
- Experience defining and working within CI/CD pipelines using Jenkins and/or GitHub Actions
- Python scripting for operational automation
- Experience working within a formal change management process: CRs, maintenance windows, approvals
- Clear communicator when things break — you keep stakeholders informed without being asked
- Comfortable working async across time zones in a distributed team
- Familiar with AI tools and comfortable using them in day-to-day work
Nice to Have
- Apache Airflow — DAG monitoring and operational support
- MSK / Kafka operational experience
- Infrastructure as Code experience — Terraform or similar
- Prometheus & Grafana for monitoring and dashboards
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10730
Reporting into: Manager, Engineering, Data CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
Associate Data Engineer at NICE CXone sits between the teams that build data products and the infrastructure that runs them. We keep Snowflake environments healthy, get changes deployed safely through maintenance windows, and make sure the pipelines and systems our partners depend on stay observable and reliable.
Your time will be split between operational work — coordinating and executing change requests, monitoring systems, supporting deployments — and project work focused on improving how we operate: better automation, cleaner alerting, more resilient processes.
How will you make an impact?
Release & deployment operations
- Coordinate and execute build and release activities across multiple production regions within scheduled maintenance windows
- Manage day-to-day operations of release pipelines, including Jenkins and GitHub Actions workflows, on behalf of data engineering teams
- Author and manage Change Requests in ServiceNow, following CAB and CHG guidelines
- Respond to platform alerts, investigate issues, and keep stakeholders informed
Observability & support
- Perform ongoing monitoring and maintenance of Snowflake environments — warehouse performance, access, and cost
- Monitor MSK (Kafka) consumers and producers via CloudWatch; escalate or resolve anomalies
- Keep runbooks current and contribute to post-incident reviews
- Support data engineering teams with deployment questions and environment issues
Improvement & automation
- Identify and prototype improvements to DataOps processes through scripting and automation
- Build and maintain tooling that reduces toil and improves the reliability of our release pipeline
Day-to-Day Tech
- Snowflake
- AWS (S3, IAM, CloudWatch, Lambda)
- Jenkins · GitHub Actions
- MSK / Kafka
- Apache Airflow
- Python
- ServiceNow
- Jira
Have you got what it takes?
- 2+ years in a DataOps, Platform Operations, or DevOps/SRE role supporting data infrastructure
- Snowflake: hands-on with RBAC, warehouses, multi-environment administration, and SQL
- AWS: S3, IAM, CloudWatch, Lambda — comfortable in the console and with the CLI
- Experience defining and working within CI/CD pipelines using Jenkins and/or GitHub Actions
- Python scripting for operational automation
- Experience working within a formal change management process: CRs, maintenance windows, approvals
- Clear communicator when things break — you keep stakeholders informed without being asked
- Comfortable working async across time zones in a distributed team
- Familiar with AI tools and comfortable using them in day-to-day work
Nice to Have
- Apache Airflow — DAG monitoring and operational support
- MSK / Kafka operational experience
- Infrastructure as Code experience — Terraform or similar
- Prometheus & Grafana for monitoring and dashboards
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10733
Reporting into: Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
DevOps Engineer II
Hi, we’re TechnologyAdvice.
At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology.
Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 200 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.
All positions are open to remote work unless otherwise specified in the requirements below.
The opportunity
Are you looking for a great career with a growing company where you can make an impact and be part of an exciting team? If you are passionate about technology and interested in joining a team of collaborative colleagues who respectfully and courageously seek to challenge the status quo, you’ve found the right place. We are looking for people who enjoy creating tools to automate processes and are passionate about finding solutions to difficult problems.
We are looking for a DevOps Engineer II to join our team. We have an “always learning” culture driven to improve both as individuals and as a team. We are a Scrum-based Agile team that strives to deliver business value quickly. Our ideal candidate must maintain a high level of ownership and see assignments through to completion.
We containerize and deploy a microservice architecture – with a technology stack that includes languages like Python, PHP, and Vue.js. – using Kubernetes (EKS) on AWS. We use MySQL, Redshift, and Redis for databases and caching. We use GitHub Actions and ArgoCD for our CI/CD pipeline. We use Cloudflare for our CDN/WAF. Do you love IaC? Because we do and use Terraform/OpenTofu to create infrastructure.
You will be responsible for engineering support, service delivery, reliability, scalability, monitoring, and creating some of our infrastructure-as-code, just to name a few key responsibilities.
Employment Level: Pro 2 - Mid-Level I
Employment Type: Full-Time (Contract-to-Hire: 2-week evaluation period)
Location: Philippines
Working Hours: 4 pm to 1 am PHT (Preferred 9 pm to 6 am PHT during the first 1-2 months of onboarding)
What you'll do
- Support the Engineering teams in whatever way possible for them to be successful.
- Help with the day-to-day administration of live production systems to “keep the lights on”.
- Improve, as well as maintain, processes that utilize containerization and orchestration technologies such as Docker and Kubernetes to help us standardize and scale systems.
- Deploy and maintain critical applications on cloud-native microservices architecture.
- Design, implement, and maintain secure automation solutions for various environments.
- Increase the sophistication of our observability and alerting/escalation processes.
- Manage our continuous integration and delivery pipeline to maximize efficiency.
- Implement industry best practices for system hardening / monitoring as well as configuration management.
- Continuously evaluate existing systems for industry standards and make recommendations for improvement.
- Keep up to date on modern technologies and trends, and advocate for their inclusion within products when it makes sense.
- Help define, document, evolve, and evangelize high engineering standards and best practices across multiple areas.
Who you are
- Minimum of 2 years in a Technology role with at least 1 year experience working in a DevOps position.
- Strong experience with Linux, Kubernetes, Terraform, GitHub Actions, and Cloud systems.
- Strong programming skills in one or more scripting languages.
- Experience with AWS. And GCP experience is a plus.
- Experience with CI/CD implementation tools and understanding of CI/CD best practices.
- Experience with Infrastructure as Code (IaC) and understanding of IaC best practices.
- Ability to learn and apply new technologies through self-learning.
- Ability to retain and protect confidential material.
- Ability to thrive in a reactive environment.
- Excellent time management and planning skills are essential.
- Previous Software Engineering experience is a plus.
- Must have a working laptop/pc and internet and back-up connection
- Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward
**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **
What we offer you
- Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
- Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
- Remote-First Culture: Work from the comfort of your home.
- Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
- Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
- Healthcare: Healthcare reimbursement to help ensure you are covered.
- De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
- Wellness Perks: Access the Headspace app to support your well-being.
- Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.
#LI-Remote
Work authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.
Salary Range
We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.
EOE statement
We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.
Pre-employment screening required.
TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation. TechnologyAdvice communicates only through @technologyadvice.com emails and official recruiting platforms. We never recruit via Teams, WhatsApp, or similar apps, and we will never request money, gift cards, or personal financial details during hiring.
Any AI-generated or incomplete application answers will be auto-rejected.
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Apply to TechnologyAdvice
Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.
The Data Science Team within Customer Success is highly engaged with our clients making use of their critical thinking skills with a business-focused mentality and customer-facing attitude. They activate, maintain, and support clients, develop models and rules, and train & enable them. In addition, they work cross-functionally with other departments (e.g., Research, Product, Marketing) in a collaborative team spirit spanning the globe to ensure we deliver best in class risk prevention solutions. Being on the frontline of fighting crime and protecting people from financial harm is incredibly inspiring to each of us. Join Us!
Your Day to Day:
- Understanding the data which our clients provide to us;
- Cleaning that data and validating that it is correct;
- Preprocessing the data, usually by using a mixture of shell scripts and a programming language such as Python, Java, Scala, etc
- Iteratively computing features and tuning parameters to improve the quality of the model;
- Communicating your findings to the project manager and assisting him/her in decision making on the Data Science part of the project;
- Work together with key stakeholders (data scientists, engineers, risk managers) from our clients;
- Work with other parts of the organization (Product, Research, etc.) to improve processes, best practices and tooling.
You Have & You Know-how:
- MSc or PhD in Computer Science, Electrical Engineering, Statistics, Applied Mathematics, Physics or related field;
- Proficient in Machine Learning (training and testing, avoiding overfit, etc.);
- Knowledge of Big Data technologies such as Spark, Hadoop and related;
- Proficiency in bash, Python and either Java or Scala;
- Knowledge of resource monitoring and runtime optimization (both at JVM and OS level);
- Knowledge of statistics or data visualization is a plus;
- Knowledge of tree based algorithms (Random Forests, XGBoost, LGBM) is a plus;
- Knowledge of Deep Learning algorithms is a plus;
- Ability to communicate your findings in a clear way.
The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join Us!
#LI-remote #LI-BR1
Your First 30-Days at Feedzai:
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!
Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feedzai does not accept unsolicited resumes from recruiters or employment agencies.
Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.
Ready to apply?
Apply to Feedzai
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
Associate Data Engineer at NICE CXone sits between the teams that build data products and the infrastructure that runs them. We keep Snowflake environments healthy, get changes deployed safely through maintenance windows, and make sure the pipelines and systems our partners depend on stay observable and reliable.
Your time will be split between operational work — coordinating and executing change requests, monitoring systems, supporting deployments — and project work focused on improving how we operate: better automation, cleaner alerting, more resilient processes.
How will you make an impact?
Release & deployment operations
- Coordinate and execute build and release activities across multiple production regions within scheduled maintenance windows
- Manage day-to-day operations of release pipelines, including Jenkins and GitHub Actions workflows, on behalf of data engineering teams
- Author and manage Change Requests in ServiceNow, following CAB and CHG guidelines
- Respond to platform alerts, investigate issues, and keep stakeholders informed
Observability & support
- Perform ongoing monitoring and maintenance of Snowflake environments — warehouse performance, access, and cost
- Monitor MSK (Kafka) consumers and producers via CloudWatch; escalate or resolve anomalies
- Keep runbooks current and contribute to post-incident reviews
- Support data engineering teams with deployment questions and environment issues
Improvement & automation
- Identify and prototype improvements to DataOps processes through scripting and automation
- Build and maintain tooling that reduces toil and improves the reliability of our release pipeline
Day-to-Day Tech
- Snowflake
- AWS (S3, IAM, CloudWatch, Lambda)
- Jenkins · GitHub Actions
- MSK / Kafka
- Apache Airflow
- Python
- ServiceNow
- Jira
Have you got what it takes?
- 2+ years in a DataOps, Platform Operations, or DevOps/SRE role supporting data infrastructure
- Snowflake: hands-on with RBAC, warehouses, multi-environment administration, and SQL
- AWS: S3, IAM, CloudWatch, Lambda — comfortable in the console and with the CLI
- Experience defining and working within CI/CD pipelines using Jenkins and/or GitHub Actions
- Python scripting for operational automation
- Experience working within a formal change management process: CRs, maintenance windows, approvals
- Clear communicator when things break — you keep stakeholders informed without being asked
- Comfortable working async across time zones in a distributed team
- Familiar with AI tools and comfortable using them in day-to-day work
Nice to Have
- Apache Airflow — DAG monitoring and operational support
- MSK / Kafka operational experience
- Infrastructure as Code experience — Terraform or similar
- Prometheus & Grafana for monitoring and dashboards
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10732
Reporting into: Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.
How will you make an impact?
Key Responsibilities
• Design, implement, and optimize continuous integration and continuous deployment pipelines across multiple applications and environments
• Lead efforts to build and mature software-defined infrastructure and infrastructure automation practices
• Coordinate complex build and release activities across engineering, operations, QA, and other stakeholders
• Define, implement, and improve automated quality gates, release controls, and deployment standards
• Partner with engineering teams to establish code quality metrics, delivery measurements, and operational standards
• Identify process gaps and drive improvements in build automation, deployment efficiency, scalability, and reliability
• Research, evaluate, prototype, and recommend new tools and technologies to improve DevOps capabilities
• Provide technical leadership and guidance on DevOps best practices, branching strategies, environment management, and release processes
• Manage and support day-to-day operations of source control, pipeline, build, and deployment systems
• Lead maintenance, upgrades, troubleshooting, and performance tuning of DevOps platforms and tooling
• Support production and pre-production release activities, including occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
• Mentor other engineers and contribute to the growth of DevOps knowledge and maturity across the organization
Required Qualifications
• 4+ years of experience working with Git-based source control systems, preferably GitHub
• 3+ years of experience writing Python, Shell, or similar scripting languages
• 2+ years of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies
• 3+ years of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms
• 2+ years of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms
• Strong experience with build automation, code promotion techniques, branching strategies, and release orchestration
• Experience building, deploying, and supporting Docker containers and Docker-based microservices
• Strong understanding of CI/CD design patterns, pipeline governance, and deployment best practices
• Experience working with Windows Server environments, including IIS and .NET deployment patterns
• Strong understanding of cloud infrastructure and automation frameworks
• Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia
Preferred Qualifications
• Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
• Experience supporting enterprise-scale engineering or R&D organizations.
• Experience with cloud infrastructure, automation, and platform reliability practices.
• Familiarity with container orchestration concepts such as Kubernetes.
• Familiarity with Grafana-based monitoring, observability, and log management tools.
• Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
• Experience mentoring engineers or leading technical initiatives across teams.
• Experience with Ansible or similar configuration management tools.
• Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.
Core Competencies
• Excellent troubleshooting, problem-solving, and debugging skills.
• Ability to design and build environments, systems, and solutions from the ground up.
• Strong ownership mindset and ability to lead initiatives in close collaboration with the team.
• Quick learner with the ability to adapt to evolving technologies and priorities.
• Service-oriented approach with a strong focus on enabling engineering teams.
• Strong collaboration skills and team-first attitude.
• Ability to manage multiple priorities and deliver high-quality work on schedule.
• Strong judgment and decision-making in high-pressure or time-sensitive situations.
• Willingness to share knowledge and support the development of junior team members.
Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
• Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
• Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
• Openness to learning how AI can improve build, deployment, and operational processes.
• Ability to quickly adopt new AI tools and incorporate them into daily work.
• Ability to evaluate AI tools and assess their practical value for CI/CD and infrastructure automation.
• Expected to prototype and integrate AI-driven solutions into existing pipelines and workflows.
• Contribute ideas and feedback to the team's AI adoption strategy.
• Stay current with emerging AI tooling relevant to DevOps and share findings with the team.
• Able to evaluate an AI tool's fit for a specific CI/CD challenge and articulate trade-offs.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10629
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
About us
At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.
The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
Our values
Win as One. Delight Customers. Deliver Great Outcomes.
About the role
The focus of this role is to bolster Auctane's global engineering and operations within the Information Security Group. This position reports directly to the CISO and entails the leadership of several security programs within the engineering and operations teams.
The successful candidate will be instrumental in defining and developing the technology and processes governing cybersecurity practices to secure Auctane's global infrastructure. The role will specifically concentrate on securing the Enterprise and Cloud Infrastructures, alongside managing security operations responsibilities.This critical role requires a successful candidate to be a key contributor in establishing and evolving the technology and processes that define Auctane's global cybersecurity practices. The primary focus of this position is to secure the Enterprise and Cloud Infrastructures while also managing core security operations.
The Infosec group operates as part of the broader R&D Tech function, which utilizes modern architectural patterns and technologies, including AI, at scale and pace. This is a fully on-site position located in Manila, Philippines, with the primary shift scheduled between 10 pm to 7 am PHT, and flexibility to support other hours.
Travel Requirements: Up to 10% travel required.
About the team
We have a flat and open engineering culture where diverse opinions and perspectives are valued, data and evidence beats opinion and hierarchy, backed by honest and frank discussions. We passionately believe in forming autonomous, cross functional teams who are empowered to deliver our ambitious strategy. Our engineering culture is characterized by its flat and open structure, where diverse opinions and perspectives are highly valued. Decisions are driven by data and evidence, superseding opinion and hierarchy, and are supported by candid and transparent discussions. We are strong advocates for the formation of autonomous, cross-functional teams who are fully empowered to execute our ambitious strategy. We strongly support cross-collaboration and mission driven autonomous teams that are given full authority to implement our ambitious strategy. Our ambitious strategy is implemented by autonomous, mission-driven teams that are fully empowered to act and strongly encouraged to cross-collaborate.
What will you be doing?
- ReviewWorking to review and enrich playbooks and see opportunities for automation efficiencies in our Security detection and response capabilities.
- Liaising with the Engineering teams on incident response, vulnerability management and remediation actions
- Responsible for providing technical expertise in the support of security incidents using a plethora of leading security tools, coupled with continuous learning and training
- Working with AWS & GCP Cloud-native security tooling such as GuardDuty, Security Hub, GCP Security Command Center to ensure a level of protection & monitoring of threats in Auctane Public Cloud environments.
- Following up on regular security reviews, vulnerability, risk assessments and audits utilising our CSMP tool Wiz and Endpoint vulnerability tool Crowdstrike.
- Building relationships with all staff to promote “Security by Design” throughout the Engineering Teams and wider business.
- Being part of the internal Infosec / cyber security incident process - investigate suspected attacks and help manage security incidents, including providing post-mortem analysis, identify causes, develop solutions and preventive measures
- Responding swiftly to new and emerging security threats and vulnerabilities, investigate suspected attacks and be an integral part of the Information security incident process
- Learning and training, to enhance knowledge of Security Orchestration and Automation.
What are we looking for?
- Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related technical field
- 8+ years of progressive experience in cybersecurity, with at least 3-5 years in leading large scale cyber security implementations
- Experience defining and leading several cyber security programs for large scale organizations
- Advanced level experience at least in one or two security domains within the Enterprise and Cloud Infrastructures to develop threat detections and mitigation strategies
- Experience leading projects and programs while defining the roadmap and milestones, and communicating with to technical and non-technical stakeholders while advising senior management
- Experience leading other engineers and analysts while collaborating with the external team members
- Able to balance the demands of delivering high quality and demanding timescales.
- Relevant industry certifications (e.g. CISSP, CISM, CRISC, AWS Security, GCP Security)
What will make you stand out?
- Expert-level knowledge of AWS, Azure, and/or GCP security
- Expertise in vulnerability and risk management across public cloud and enterprise environments
- Expertise in leading advanced threats detection and prevention programs in a cross-functional environment
- Expertise in developing security patterns with architectural recommendations
- Advanced experience in software development practices, automation with basic knowledge of AI
The Tech
- AWS, GCP, SaaS, and Enterprise
- Artificial Intelligence Solutions (Gemini, Claude, internal)
- CNAPP, DSPM, and Cloud Security Solutions
- Application Security Technologies (DAST, SAST, SCA, ASM)
- Email Security Technologies
- SIEM Solutions and Detection Technologies
- Google Workspace
- Vulnerability Management Solutions
- Application Security
- Python, PowerShell, Bash
What do we offer?
🌿 1. Health & Well-being
Auctane prioritizes the health and well-being of our employees and their families.
🩺 HMO Medical Insurance:
- Tiered Maximum Benefit Limit (MBL) based on job level.
- Comprehensive coverage for the employee and up to two (2) dependents.
🦷 Dental Insurance:
- Coverage for essential dental care services.
🧠 Mental Health & Employee Assistance Program (EAP):
- Access to confidential counseling and support services for mental health and personal challenges.
🏃 Wellness Program:
- Initiatives and resources designed to promote physical and mental well-being.
2. Financial Security & Compensation Enhancements
We offer benefits aimed at providing financial stability and enhancing your overall compensation.
❤️ Life Insurance:
- Financial protection for your loved ones.
⚠️ Accidental Death and Dismemberment (AD&D) Insurance:
- Additional financial protection in the event of accidental death or dismemberment.
🍽️ Meal and Clothing Allowance:
- Up to 3,000 PHP per month for meal and clothing expenses.
🎯 Bonuses and Supplemental Income:
- Opportunity to earn extra wages through company contests and incentives.
3. Time Off & Work-Life Balance
Auctane recognizes the importance of rest and personal time for a healthy work-life balance.
🌴 Paid Vacation Days:
- 15 paid vacation days per year, with additional days increasing with tenure.
🤒 Paid Sick Days:
- 15 paid sick days per year.
🎉 Paid Holidays:
- Observation of statutory national and local holidays.
💐 Bereavement Leave:
- Supportive leave in times of personal loss.
4. Professional Development & Recognition
We invest in your continuous growth and acknowledge your contributions to Auctane's success.
📚 Education Benefits:
- Support for continuous learning and professional development.
🤝 Referral Program:
- Incentives for recommending great talent to join the team.
Ready to apply?
Apply to Auctane
Lead AI Engineer & Technical Architect (Remote)
About Bold Business
Bold Business is an AI-first U.S. based global workforce solutions company rebuilding how businesses operate in the AI era. We build AI-Amplified Talent™, custom AI agents, and automation systems for clients like AT&T, JP Morgan, and Verizon — and we back every engagement. If you want to build things that ship and matter, you'll fit right in.
The Role
You are the technical standard-setter and primary builder for how AI systems are designed, built, and shipped at Bold.
You will:
- Architect systems
- Build them yourself
- Set the bar for everyone else
If you haven’t personally shipped production AI systems end-to-end, this role will not be a fit.
What You’ll Do
Build Real Systems
- Design and ship production RAG pipelines (end-to-end)
- Build multi-agent systems used by real clients
- Integrate LLMs into production workflows (not prototypes)
- Own backend systems (FastAPI, multi-tenant, secure)
- Deploy with Docker + CI/CD + cloud
- Measure and improve output quality before anything ships
Set the Standard
- Define how AI systems are built at Bold
- Establish architecture patterns, prompting standards, and data flows
- Own code quality and reviews — nothing ships without your approval
- Choose tools, frameworks, and infrastructure
- Mentor engineers and raise the performance bar across the team
Non-Negotiable Requirements
English communication — non-negotiable
- Advanced to fluent English — written and spoken
- Ability to explain technical concepts clearly to non-technical stakeholders: clients, founders, business owners
- Professional written communication across emails, Slack, documentation, and status updates
- Comfortable on video calls and async communication with a U.S.-based team
RAG (This Defines the Role)
- You have shipped 2+ production RAG systems (not demos)
- You can explain every decision (chunking, embeddings, retrieval, re-ranking)
- You’ve worked with vector databases in production
- You’ve debugged real issues (hallucination, low recall, bad retrieval)
- You’ve built multi-tenant systems with clean data separation
- You know how to measure and improve output quality
Core Engineering
- 5+ years Python in production
- 3+ years building AI/LLM systems used by real users
- LangChain / LangGraph in production (not tutorials)
- Experience designing multi-agent systems
- Strong backend experience (FastAPI or equivalent)
- Docker, CI/CD, cloud deployment
- Security fundamentals (auth, secrets, isolation)
- Strong written English (clear, direct, professional)
- Proven ability to set and enforce engineering standards
Strong Signals (Highly Valued)
- LlamaIndex, hybrid search, or re-ranking models
- RAG over complex data (PDFs, tables, images)
- Open-source LLMs (Ollama, vLLM)
- MLOps, evaluation, monitoring
- Voice AI pipelines
- Experience leading technical direction for a team
- Client-facing delivery experience
Who You Are
- You build and think in systems, not just features
- You don’t wait to be unblocked — you solve it
- You care about clean, scalable systems in production
- You can explain complex systems simply
- You push standards higher, even when it’s uncomfortable
Experience: 5–8 years
Proof: Live systems with real users (required)
How We Evaluate You
We will ask you to:
- Walk through a system you built in detail
- Explain your architectural decisions
- Build a working RAG pipeline
- Show how you think, not just what you know
Bold Business
AI-First. Standards-First. Delivery-First.
We build systems that ship, scale, and earn trust.
About Bold Business:
Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.
Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.
Ready to apply?
Apply to Bold Business
Senior Python Engineer - Backend & Data (Remote)
About Bold Business
Bold Business is an AI-first U.S.-based company building automation systems, AI agents, and production software for clients like AT&T, JP Morgan, and Verizon. We ship real systems that deliver impact — not experiments.
The Role
We’re hiring a Senior Python Engineer who can own both backend systems and the data layer behind them. This role sits between backend and data — you will build APIs, design pipelines, and ensure the data powering AI systems is clean and reliable.
You’ll work under a Lead Architect. You are expected to execute independently and own outcomes.
What You’ll Do
- Build and maintain production Python APIs (FastAPI or similar)
- Design and run data pipelines (ETL, ingestion, transformation)
- Own data quality — validation, monitoring, failure handling
- Structure data for RAG systems and AI agents
- Design and manage databases (PostgreSQL + vector DBs)
- Integrate external systems (APIs, webhooks, third-party tools)
- Debug across backend, data pipelines, and AI outputs
Non-Negotiables (Knockout Requirements)
You should not apply if you cannot clearly demonstrate all of the following:
- Strong English communication (written and spoken)
You can clearly explain technical concepts to non-technical stakeholders and operate in a U.S.-based team environment. - You have built and maintained production Python APIs
(not tutorials or small scripts — real systems in use) - You have owned data pipelines end-to-end
(ingestion → transformation → reliability in production) - You are strong in SQL and database design
(schemas, performance, tradeoffs — not just basic queries) - You have worked with real, messy data
(multiple sources, failures, edge cases — not clean datasets)
Required Skills
- Python (4–6 years, production backend + data work)
- FastAPI or similar frameworks
- Strong SQL and database design
- API integrations (REST, webhooks)
- Testing and clean Git workflows
AI / Data Context (Expected Working Level)
- LLM API integration (OpenAI, Anthropic, etc.)
- Understanding of how RAG systems use data
- Prompt structure and output handling
- Exposure to vector databases (pgvector, Pinecone, etc.)
Nice to Have
- LangChain, LangGraph, CrewAI
- Airflow, Prefect, or pipeline orchestration
- AWS / GCP experience
- Docker / CI-CD
- Basic BI / analytics tools
What This Role Is
- A hands-on builder role
- Ownership of backend + data layer
- High accountability, low hand-holding
What This Role Is Not
- Not a pure Data Engineer
- Not an ML research role
- Not a junior position
Final Note
- We will go deep into your past work.
- If you can clearly explain what you built, why you built it that way, and what broke — you’ll do well here.
- If not, this role will be a stretch.
Bold Business — AI-First. Delivery-First.
About Bold Business:
Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.
Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.
Ready to apply?
Apply to Bold Business
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As a rapidly growing business, we are further expanding the team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and much more to clients across the globe.
Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.
How will you make an impact?
- Become a subject matter expert in the MPower Proactive AI Agents solution, such as, but not limited to, data model, reporting structure, and AI-driven functionalities.
- Design, develop, and maintain reports, dashboards, and analytics tools that provide business-critical insights to internal stakeholders and external customers.
- Train team members, partners, and clients on the available data structures and reporting tools.
- Conduct research and perform data analysis to identify root causes of issues, assess impact, and uncover anomalies or inconsistencies within the data.
- Collaborate with global cross-functional teams to analyze customer journeys, identify trends, and produce insightful reports and dashboards.
- Learn and continuously adapt to modern technologies, such as, but not limited to, AI-enabled data management and automation tools.
- Participate in and lead the definition and implementation of optimization strategies, leveraging deep insights from data.
- Support data governance efforts by documenting processes, maintaining a knowledge base, and contributing to data security best practices.
- Understand, propose, improve, implement processes (what processes? Very vague)
- Write efficient and optimized SQL and scripts to extract, transform, analyze, and present data in meaningful formats.
- Contribute to building and evolving data standards, best practices, and scalable solutions for reporting and analytics.
- Take initiative in proposing and experimenting with new tools, architectures, and methodologies for data storage, processing, and visualization.
- Provide on-call support to global customers
- And other responsibilities
Have you got what it takes?
Basic Qualifications:
- 6+ years experience in a consulting / data engineering / professional services role
- 3+ years experience in senior/leadership roles
- Ability to influence stakeholders and customers on project management and related topics.
- Experience working with databases (relational and non-relational) at scale (ex: MySQL, Redshift, PostgreSQL, MongoDB, Redis, Cassandra, etc.)
- Experience working with data warehouses and data lakes, including the associated ETL, reporting and data visualization tools (example: Looker, Power BI, Tableau, etc.)
- Experience writing complex queries (SQL/NoSQL)
- Expertise, knowledge, and understanding of architectures needed to build business-centric reports from multiple data sources (ranging from basic to complex)
- Expert understanding of Professional Services Project Management Policies and Processes
- Develop processes and process improvements to ensure high-quality and cost effectiveness
- Excel in the ability to identify areas of concern based on documentation based on product knowledge, the needs of the stakeholders/customer, and other factors
- Analytical mindset with excellent problem-solving and troubleshooting skills.
- Willingness and enthusiasm to learn complex AI-driven platforms and tools.
- Ability to successfully work in a team-oriented, highly collaborative environment
- Ability to clearly communicate and present to stakeholders (internal and external)
- Amenable to work shifting schedules
Nice to Have:
- Familiarity with AI/ML-driven data solutions, or interest in learning.
- Experience working in cloud environments (Example: Azure, AWS, or GCP).
- Exposure to Python, R, or other scripting languages for data analysis.
- Understanding of data privacy, security, and governance frameworks.
Requisition ID: 9104
Reporting into: Manager, Professional Services
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other CXone digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.
As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.
Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.
How will you make an impact?
- Become a subject matter expert in the MPower Proactive AI Agents solution, such as, but not limited to, data model, reporting structure, and AI-driven functionalities.
- Design, develop, and maintain reports, dashboards, and analytics tools that provide business-critical insights to internal stakeholders and external customers.
- Collaborate with clients to understand their business requirements, workflows, and data needs, translating these into effective BI solutions.
- Collaborate with global cross-functional teams to analyze customer journeys, identify trends, and build data-driven solutions.
- Learn and continuously adapt to modern technologies, such as, but not limited to, AI-enabled data management and automation tools.
- Participate in and lead the definition and implementation of optimization strategies, leveraging deep insights from data.
- Create and maintain technical documentation including data models, system architecture, and implementation guides for clients and internal teams and support data governance efforts by documenting processes, maintaining knowledge bases, and contributing to data security best practices.
- Write efficient and optimized SQL and query language scripts to extract, transform, analyze, and present data in meaningful formats.
- Troubleshoot and resolve technical issues related to BI tools, data pipelines, and system integrations during the implementation process.
- Contribute to building and evolving data standards, best practices, and scalable solutions for reporting and analytics.
- Take initiative in proposing and experimenting with new tools, architectures, and methodologies for data storage, processing, and visualization.
- Ensure the delivery of BI solutions on time, within scope, and within budget while maintaining high-quality standards.
- Share expertise and foster a collaborative work environment.
- Provide on-call support to global customers.
Have you got what it takes?
- 3+ years experience in a consulting / data engineering / professional services role.
- Experience in working with databases (relational and non-relational) at scale (ex: MySQL, PostgreSQL, MongoDB, Redis, Cassandra, etc.).
- Experience in working with data warehouse, data lakes, and the associated ETL and reporting tools (example: Looker, Power BI, Tableau, Redshift, etc.).
- Expertise, knowledge, and understanding of architectures needed to build business-centric reports from multiple data sources (ranging from basic to complex).
- Proven experience with Query Languages (SQL/NoSQL), data visualization tools (e.g., Power BI, Tableau, or Looker), and report/dashboard development.
- Analytical mindset with excellent problem-solving and troubleshooting skills.
- Willingness and enthusiasm to learn complex AI-driven platforms and tools.
- Ability to successfully work in a team-oriented, highly collaborative environment.
- Ability to clearly communicate and present to stakeholders (internal and external).
- Amenable to work shifting schedules & Hybrid (2x onsite).
Nice to have:
- Familiarity with AI/ML-driven data solutions, or interest in learning.
- Experience working in cloud environments (Example: Azure, AWS, or GCP).
- Exposure to Python, R, or other scripting languages for data analysis.
- Understanding of data privacy, security, and governance frameworks.
Requisition ID: 9424
Reporting into: Manager, Professional Services
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a Proactive AI expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.
Working initially with both the EU and US teams you will provide quality assurance, automation, implementation, and support to our new and existing clients, then when Proactive AI expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.
How will you make an impact?
- Implement MPower Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
- Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
- Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
- Analyze client requirements and assist in translating business processes into automated solutions.
- Configure and customize the SaaS platform to meet customer needs.
- Assist in documenting solution designs, integrations, and implementation steps.
- Perform troubleshooting, debugging, and issue resolution for implemented solutions.
- Support customer journey optimization using MPower transactional data and basic analytics.
- Write and maintain SQL queries for reporting and data validation.
- Write and debug JavaScript code to support integrations and custom logic.
- Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
- Provide implementation or post‑go‑live support as part of a shared on‑call or escalation rotation.
- Perform other duties as assigned in support of Professional Services objectives.
Have you got what it takes?
- 3+ years of experience in professional services, software implementation, technical support, or related roles.
- Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
- Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
- Ability to troubleshoot technical issues and follow established implementation best practices.
- Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
- Willingness to learn new tools, technologies, and platforms in a fast‑paced environment.
Nice to have:
- Technical expertise in data structure extraction and summarization
- Experience with JavaScript, C#, SQL, HTML, CSS, Python
- Experience with integration tools
- Application knowledge of Excel, Tableau (or similar BI tool)
- Basic experience with data analysis, reporting, or dashboards using SQL or BI tools.
- Exposure to client‑facing or support roles in a global or distributed team environment.
- Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.
- Experience using automation tools and AI
Requisition ID: 10805
Reporting into: Manager, Professional Services
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a Proactive AI expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.
Working initially with both the EU and US teams you will provide quality assurance, automation, implementation, and support to our new and existing clients, then when Proactive AI expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.
How will you make an impact?
- Implement MPower Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
- Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
- Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
- Analyze client requirements and assist in translating business processes into automated solutions.
- Configure and customize the SaaS platform to meet customer needs.
- Assist in documenting solution designs, integrations, and implementation steps.
- Perform troubleshooting, debugging, and issue resolution for implemented solutions.
- Support customer journey optimization using MPower transactional data and basic analytics.
- Write and maintain SQL queries for reporting and data validation.
- Write and debug JavaScript code to support integrations and custom logic.
- Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
- Provide implementation or post‑go‑live support as part of a shared on‑call or escalation rotation.
- Perform other duties as assigned in support of Professional Services objectives.
Have you got what it takes?
- 3+ years of experience in professional services, software implementation, technical support, or related roles.
- Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
- Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
- Ability to troubleshoot technical issues and follow established implementation best practices.
- Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
- Willingness to learn new tools, technologies, and platforms in a fast‑paced environment.
Nice to have:
- Technical expertise in data structure extraction and summarization
- Experience with JavaScript, C#, SQL, HTML, CSS, Python
- Experience with integration tools
- Application knowledge of Excel, Tableau (or similar BI tool)
- Basic experience with data analysis, reporting, or dashboards using SQL or BI tools.
- Exposure to client‑facing or support roles in a global or distributed team environment.
- Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.
- Experience using automation tools and AI
Requisition ID: 10804
Reporting into: Manager, Professional Services
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
Data Architect
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Job Title: Data Architect – Snowflake (Medical Devices / Healthcare)
Mode: Contract
Duration: 6 Months (Extendable)
Work Timings: 3pm – 11.30pm IST
Mode of work: Remote-India
Overview
We are looking for an experienced Data Architect with deep expertise in Snowflake to design and manage scalable, secure, and compliant data platforms in a medical device environment. This role will support data-driven initiatives across clinical, regulatory, manufacturing, and commercial domains while ensuring adherence to healthcare regulations and data standards.
Key Responsibilities
- Design and implement enterprise data architecture leveraging Snowflake for structured and unstructured data
- Develop scalable data models, data lakes, and data warehouses to support analytics, AI/ML, and reporting
- Define and enforce data governance, security, and compliance frameworks (HIPAA, FDA, GDPR)
- Architect data pipelines and ETL/ELT processes using modern tools (e.g., Snowpipe, dbt, Informatica, Azure Data Factory)
- Collaborate with cross-functional teams (Engineering, Clinical, Regulatory, Quality, and Business stakeholders)
- Ensure data integrity, lineage, and traceability aligned with medical device standards (e.g., ISO 13485, GxP)
- Optimize Snowflake performance, cost management, and workload management
- Support cloud data architecture (AWS, Azure, or GCP) and hybrid environments
- Enable advanced analytics, including AI/ML and real-world evidence (RWE) use cases
- Establish best practices for data lifecycle management (ingestion, storage, archival, and retention)
Required Qualifications
- Bachelor’s or Master’s degree in Computer Science, Data Engineering, or related field
- 8+ years of experience in data architecture, data engineering, or related roles
- Strong hands-on experience with Snowflake architecture and optimization
- Expertise in data modeling (dimensional, normalized, and data vault)
- Experience with SQL, Python, and data pipeline orchestration tools
- Familiarity with cloud platforms (AWS, Azure, or GCP)
- Experience in regulated industries (medical devices, pharmaceuticals, or healthcare)
Preferred Qualifications
- Knowledge of medical device data standards and regulatory frameworks (FDA 21 CFR Part 11, ISO 13485, IEC 62304)
- Experience with healthcare data standards (HL7, FHIR, DICOM)
- Exposure to clinical, imaging, or diagnostic data systems
- Experience with data cataloging and governance tools (Collibra, Alation, Informatica)
- Snowflake certifications (SnowPro Core, SnowPro Advanced)
- Experience with streaming data platforms (Kafka, Event Hubs)
Key Skills
- Strong architectural thinking and system design skills
- Data governance and compliance mindset
- Ability to translate business needs into scalable data solutions
- Cross-functional collaboration and stakeholder management
- Performance tuning and cost optimization in Snowflake
- Problem-solving with a focus on data quality and reliability
📩 Interested candidates may share their updated resumes to:
srikanth.kunchala@neweratech.com
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .
Ready to apply?
Apply to New Era TechnologyMES Software Analyst
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
🌟 Hiring: MES Software Analyst (Client Location) | New Era Technology 🌟
Client Location: Bayan lepas, Penang
Company: New Era Technology – www.neweratech.com
Work Type: Hybrid
Employment: Contract – 1 year
🚀 About the Role:
New Era Technology is looking for experienced MES Software Analyst to be deployed at our prestigious client in Malaysia at their Bayan Lepas, Penang office.
Key Responsibilities
- Design, develop, implement, and maintain MES solutions, process/operation automation in manufacturing (Industrial 4.0) and related interfaces integrated MES with ERP system (e.g. SAP) and shop floor automation (e.g. IoT)
- Collaborate with cross-functional teams to understand manufacturing processes, identify system requirements, and deliver tailored IT solutions.
- Document technical solutions, SOPs, and user manuals to ensure knowledge sharing and maintainability.
- Prepare training to business users, perform IT Acceptance Testing and User Acceptance Testing (UAT) on MES/MES Extended solutions.
- Develop scripts, services, and dashboards to support manufacturing KPIs, traceability, and data-driven decision-making.
- Troubleshoot and resolve issues in manufacturing applications, ensuring minimal disruption to production.
- Provide 24*7 Production Support on MES/MES extended solution.
- Lead or support manufacturing system upgrades, migrations, and implementations.
Qualifications:
- Master Degree/Bachelor's Degree/Professional Degree in Computer Science, IT, or related field.
- 3~5 years of experience in software development or system analysis within a manufacturing or industrial environment
- Know-how on Change Management Process, Incident Management Process, Demand Management process, System Development Life Cycle
- Capable of leading and influencing a virtual team composed of members from diverse organizations.
Skills / Knowledge
- Manufacturing process, MES and extended MES solution know-how
- Experience in database design and performance optimization are preferable Methodic
- LEAN principle, FMEA, 8D Problem Solving are added advantage
- Strong programming skills in languagues such as C# .NET, Java, Python, or similar
- Strong in SQL, Oracle database and store procedure
- Experienced with Web/Window application, web service, API, Window IIS setup or OpenShift
- Agile methodology and SCRUM knowledge added advantage
- Fluent in English (spoken and written)
- Basic to advanced proficiency in Malay / Mandarin
- Good or Excellent communication and interpersonal skills
- Collaborative mindset with a proactive attitude
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Candidates must have strong MES knowledge with respect to factory production (Mandatory)
- Experience in Oracle database environment and expects the ideal candidate to have strong MS SQL or Oracle SQL query experience (Mandatory).
👤 Preferred Candidate:
- Nationality: Malaysians preferred.
- Availability: Candidates who can join immediate to 60days notice.
📧 How to Apply:
Send your updated resume to Sravani.Karri@neweratech.com / Shabnambanu.Varshani@NewEraTech.com with the subject line:
“MES Software Analyst - Penang”
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .
Ready to apply?
Apply to New Era TechnologyNetwork Engineer
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Position: Network Engineer
Company: New Era Technology
Location: Bangalore / Hyderabad (Hybrid - Work from office)
Employment Type: Permanent | Full-Time
Experience: 7+ Years
SUMMARY:
We are seeking a motivated and detail-oriented Core Network Engineer with 5-7 years of experience to support a global hardware conversion project from Cisco to Fortinet & Juniper. This is an exciting opportunity to work on a high-impact initiative within a dynamic enterprise environment.
PRIMARY DUTIES include but not limited to:
- Assist in the planning and execution of a global migration from Cisco to Fortinet and Juniper switching infrastructure.
- Support configuration, deployment, and troubleshooting of Fortinet firewalls, Juniper Mist switches, and access points
- Familiarity with Juniper Mist wireless controllers.
- Collaborate with senior engineers and project managers to ensure seamless transitions across global sites.
- Maintain documentation of network configurations, changes, and procedures.
- Provide Tier 1–2 support for network-related issues during and after the migration.
- Ensure compliance with security and operational standards throughout the conversion process.
COMPETENCIES:
- Exposure to automation tools (e.g., Ansible, Python scripting).
- Experience in enterprise-scale wireless migrations or hardware refresh projects.
- Certifications such as Fortinet NSE, CWNA, JNCIA, or Mist AI certifications are advantageous.
REQUIRED EDUCATION & EXPERIENCE REQUIRED:
- 5-7 years of hands-on experience in wired and wireless network engineering.
- Working knowledge of Juniper Mist switch and wireless solutions and associated tools.
- Working knowledge of Fortinet firewalls.
- Basic experience with Cisco networking technologies (IOS/NX-OS)
- Basic experience with Cisco Wireless Lan Controllers
- Basic experience with Cisco DNAC
- Experience with wired and wireless monitoring and troubleshooting tools.
- Strong analytical and problem-solving skills.
- Excellent communication and documentation abilities.
📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .
Ready to apply?
Apply to New Era TechnologyQuality Control Network Engineer
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Role: Quality Control Network Engineer
Position Type: Permanent
Location: Hyderabad / Bangalore (Work from office)
SUMMARY:
The Quality Control Network Engineer ensures that all network‑related tools, artifacts, and post‑conversion updates meet required standards for accuracy, completeness, and operational readiness. This role is highly collaborative and time‑sensitive, providing real‑time support during business hours to minimize delays, maintain data integrity, and ensure smooth day‑to‑day execution across network operations and conversion activities.
PRIMARY DUTIES include but not limited to:
Post‑Conversion Validation
- Verify that all required tools, systems, and artifacts are updated correctly following network conversions or migrations.
- Confirm data accuracy, configuration completeness, and alignment with established quality standards.
Proactive Issue Follow‑Up
- Track open gaps or discrepancies and follow up with accountable owners to ensure timely remediation.
- Confirm that corrective actions are completed and documented.
Real‑Time Daytime Support
- Serve as the primary daytime contact for questions, issues, and clarifications related to tool updates and conversion quality.
- Resolve or escalate issues promptly to prevent workflow delays.
Daily Defect Tracking & Reporting
- Maintain a daily defect log capturing issues, owners, remediation status, and closure timelines.
- Provide simple, clear daily status reporting (e.g., percentage of tools updated on Day 0, defect rate, time‑to‑closure).
Daily DMS Call Participation
- Attend the daily DMS (Daily Management System) call to review issue counts, track progress, and confirm tool clean‑ups are completed.
- Communicate updates and risks to stakeholders in a concise, actionable manner.
Day‑Shift Coverage
- Provide consistent Monday–Friday coverage from 8:00 a.m. to 5:00 p.m. US Eastern Time to support real‑time operations and ensure continuous quality oversight.
COMPETENCIES:
- Exposure to automation tools (e.g., Ansible, Python scripting).
- Experience in enterprise-scale network migrations or hardware refresh projects.
- Certifications such as Fortinet NSE, CWNA, JNCIA, or Mist AI certifications are advantageous.
- Strong understanding of network tools, configuration artifacts, and operational workflows.
- Excellent attention to detail and a structured approach to tracking issues and updates.
- Strong communication skills with the ability to coordinate across multiple teams.
- Proficiency with defect tracking tools, reporting dashboards, or workflow management systems.
REQUIRED EDUCATION & EXPERIENCE REQUIRED:
- 5-7 years of hands-on experience in wired and wireless network engineering.
- Working knowledge of Juniper Mist switch and wireless solutions and associated tools.
- Working knowledge of Fortinet firewalls.
- Basic experience with Cisco networking technologies (IOS)
- Experience with Service Now
- Basic experience with Cisco DNAC
- Experience with wired and wireless monitoring and troubleshooting tools.
- Strong analytical and problem-solving skills.
- Excellent communication and documentation abilities.
📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com / puneeth.garishekoti@neweratech.com
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .
Ready to apply?
Apply to New Era TechnologySenior Data engineer
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
🌟 Hiring: Senior Data Engineer (Client Location) | New Era Technology 🌟
Client Location: Shah Alam, Selangor
Company: New Era Technology – www.neweratech.com
Work Type: Hybrid
Employment: Permanent
🚀 About the Role:
New Era Technology is looking for experienced Senior Data Engineer to be deployed at our prestigious client in Malaysia at their Shah Alam, Selangor office.
Job Description
Senior Data Engineer and play a pivotal role in shaping our data-driven future across the Asia-Pacific region.
In this role, you’ll collaborate closely with the APAC Data Engineering Manager and team to design and maintain critical data infrastructure and pipelines that power strategic insights and innovative solutions. As a technical expert, you’ll develop system integrations, build complex data models, and create semantic layers that transform raw data into actionable intelligence—driving efficiency, reliability, and growth. If you’re passionate about solving complex challenges and delivering robust data products that enable advanced analytics and reporting, we’d love to hear from you.
Key Accountabilities
Data Integration:
- Establish data engineering best practices and governance standards
- Architect, design, and develop scalable and efficient data integration pipelines using Azure and Microsoft Fabric Pipelines, Dataflows Gen2 to ingest structured, semi-structured, and unstructured data from diverse sources including APIs, databases, file shares, and data streams
- Develop resilient data integration solutions leveraging Azure Functions, Fabric Notebooks (PySpark & SparkSQL), and .NET codebases, and related data lifecycle development frameworks
- Utilize Microsoft Fabric OneLake as the unified data lake foundation for seamless data integration across workloads
Data Modelling:
- Design and develop comprehensive data architecture based on Medallion Architecture
- Develop business-friendly data models using Kimball dimensional modelling techniques within Microsoft Fabric Lakehouse and Data Warehouse, ensuring scalability and efficiencyDesign, develop, and manage Power BI semantic models and Direct Lake mode datasets to support business intelligence initiatives and self-service capabilities
- Maintain data dictionaries and metadata repositories using Fabric's data catalog and lineage capabilities to document data models and their elements, certify and promote models and their definitions, ensuring compliance with cross-region and customer data policies
Insights & Analytics:
- Design and develop comprehensive Power BI solutions including advanced data models, interactive reports, data visualizations, and dashboards through expert use of Power Query, DAX, and Power BI Service
- Implement robust Power BI security, including Row-Level Security, to meet diverse cross-functional team and regional access needs
- Manage the Power BI instance including premium capacity, workspaces, datasets, monitoring, troubleshooting, and user access issues
Advanced Analytics:
- Establish AI/ML engineering best practices and standards
- Design and develop scientific modeling and Machine Learning solutions using native Microsoft Fabric services to generate actionable insights
- Implement predictive and prescriptive analytics solutions and advanced analytics methodologies to optimize decision-making and improve business outcomes
- Leverage Copilot in Microsoft Fabric to accelerate analytics development and enhance productivity
Delivery:
- Deliver complex data engineering solutions using Agile methodologies and iterative development processes
- Ensure quality of data engineering solutions by aligning with endorsed architecture, development, productivity standards, and processes
- Collaborate closely with the Product team and subject matter experts to understand and translate data engineering and integration requirements into technical solutions
- Ensure alignment of data engineering solutions with broader organizational strategic objectives and key performance indicators
DevOps:
- Design, develop, and maintain robust Continuous Integration and Continuous Deployment (CI/CD) pipelines for seamless system integrations
- Develop and maintain automation frameworks that enhance deployment efficiency and reduce manual intervention
- Conduct thorough code reviews and manage pull request approvals in Azure DevOps to ensure code quality and knowledge sharing
Operations:
- Ensure operational stability and risk reduction by proactively monitoring the product and platform health, capacity, and security of the entire data estate within Microsoft Fabric, maintaining regulatory compliance and data protection
- Manage and resolve data-related incidents through thorough root cause analysis and implementing timely and effective remediation activities
- Optimize the performance of data pipelines, queries, and overall data products for enhanced speed, efficiency, scalability, and cost reduction
- Review and implement continuous improvement activities to boost data product efficiency and quality
Qualifications
Education:
Minimum BS/BA Degree, preferably in a Technology, Computer Science, Mathematics or Statistics related discipline
Experience:
- 4+ years of data engineering experience with a proven history of successfully designing, developing, and deploying data warehouse and data integration solutions using Azure and Microsoft Fabric technologies
- 3+ years of experience with Power BI and proficiency with semantic modeling and data packaging concepts
- 2+ years of experience with Agile and Scrum engineering practices and principles
Technical:
- Expert in Microsoft SQL Server database and Azure data engineering (Azure Data Factory, Azure Functions, Azure Data Lake, Logic Apps, Microsoft Fabric) with strong ETL/ELT and SQL/T-SQL scripting skills
- Proven expertise in Business Intelligence and reporting tools (Microsoft Power BI, DAX, Power Query, Power BI Semantic Models) and related tools (Power Automate, Visual Studio, Tabular Editor, ALM Toolkit)
- Hands-on experience with Machine Learning and Python programming skills for buildingML workflows
- Strong understanding of the CI/CD process using Azure DevOps (Pipelines, Boards, Git/GitHub integration)
Additional:
- Think logically and be able to articulate thoughts in a clear, concise manner
- Comfortably work both individually and as part of APAC team with team members located in Australia and Asia
- Take ownership of assignments and see them through to completion
- Provide technical leadership and mentorship
- Quickly learn and adapt when dealing with unfamiliar systems and applications
- Be able to communicate clearly and effectively with business partners and co-workers
- Meet deadlines and complete work in a timely manner
- Be willing to go the extra mile to get the job done, including occasional overtime
- Display exceptional follow-through, personal drive, and the desire to make a difference
- Contribute to and participate in an open environment with a team that likes to have fun at work
👤 Preferred Candidate:
- Nationality: Malaysians preferred.
- Availability: Candidates who can join max in 30-60days.
📧 How to Apply:
Send your updated resume to Sravani.Karri@neweratech.com with the subject line:
“Senior Data Engineer - Malaysia”
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .
Ready to apply?
Apply to New Era TechnologySenior Network Engineer
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Role: Senior Network Engineer
Position Type: Permanent
Location: Hyderabad / Bangalore (Work from office)
PRIMARY DUTIES include but not limited to:
Implementation Triage & Technical Escalation
- Serve as the lead escalation point for complex deployment issues during the Cisco‑to‑Fortinet/Juniper migration.
- Troubleshoot advanced problems involving Fortinet firewalls, Juniper switches, Juniper access points, and legacy Cisco devices during cutovers.
- Support field technicians and implementation teams with real‑time guidance, root‑cause analysis, and corrective actions.
Change Control & Governance (ServiceNow)
- Own the full lifecycle of network‑related change controls within ServiceNow.
- Create and review change requests with a focus on accuracy, risk mitigation, and compliance.
- Maintain high standards of operational discipline and audit readiness.
Network Engineering & Migration Execution
- Lead configuration, deployment, and optimization of:
- Fortinet firewalls (policies, VPNs, SD‑WAN, HA, segmentation).
- Juniper switches (EX/QFX series, VLANs, routing, security policies).
- Juniper access points and wireless controllers.
- Oversee migration activities including device staging, configuration validation, cutover support, and post‑deployment tuning.
- Ensure consistent application of templates, standards, and best practices across all branch refresh activities.
Documentation & Continuous Improvement
- Maintain detailed documentation of network designs, migration procedures, and configuration standards.
- Identify recurring issues and drive long‑term improvements to deployment processes and network architecture.
- Contribute to playbooks, runbooks, and knowledge‑sharing materials for engineering and field teams
COMPETENCIES:
- Industry certifications such as Fortinet NSE, Juniper JNCIS/JNCIP, or equivalent.
- Experience with large‑scale network refresh or transformation programs.
- Familiarity with automation tools (Python, Ansible) for configuration and operational tasks.
- Knowledge of SD‑WAN, Zero Trust, or cloud‑integrated network architectures.
- Excellent communication and stakeholder‑management abilities.
- Strong organizational skills with attention to detail.
- Ability to lead under pressure and make sound technical decisions.
- Collaborative mindset with a focus on mentoring and team development.
REQUIRED EDUCATION & EXPERIENCE REQUIRED:
- Extensive hands‑on experience with Fortinet firewalls (FortiGate, FortiManager, FortiAnalyzer).
- Strong expertise with Juniper switches and Juniper wireless solutions.
- Solid understanding of Cisco networking to support migration and troubleshooting during the transition.
- Proven experience managing change controls in ServiceNow.
- Strong troubleshooting skills across routing, switching, wireless, and security domains.
- Ability to lead technical triage in fast‑paced, multi‑site deployment environments.
📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .
Ready to apply?
Apply to New Era TechnologySite Reliability Engineer (SRE)
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Role: Site Reliability Engineer (SRE)
Position Type: Contract
Duration: 12 months
Location: Gurgaon (ONSITE) - Arya Samaj Rd, Durga Colony, Sector 39, Gurugram, Haryana 122003
Shift Timing: 12:00 PM – 8:00 PM IST
PRIMARY DUTIES:
We are seeking a proactive and detail-oriented Site Reliability Engineer (SRE) with 3+ years of experience to ensure high availability, reliability, and performance of production systems.
This role focuses on automation, observability, incident management, and cross-team coordination to drive operational excellence.
Key Responsibilities
- Maintain reliable, scalable, and secure production environments.
- Implement and manage monitoring, alerting, and logging solutions.
- Contribute to defining and tracking SLIs/SLOs and support error budget practices.
- Automate operational tasks to improve efficiency and reduce manual effort.
- Perform troubleshooting and Root Cause Analysis (RCA) for production incidents.
- Optimize system performance, availability, and capacity.
- Maintain runbooks, SOPs, and incident documentation in Confluence.
- Adhere to change management, deployment governance, and disaster recovery standards.
- Support incident response for critical production services.
Collaboration & Tools
- Coordinate with external vendors and internal cross-functional teams.
- Work closely with Engineering, Product Owners, and Operations teams.
- Manage incidents and changes using ServiceNow & JIRA.
- Collaborate through Slack and structured communication channels.
Technical Skills
Systems & Cloud
- Strong knowledge of Windows and Linux/Unix systems.
- Solid understanding of networking fundamentals (DNS, TCP/IP, Load Balancing, Firewalls).
- Experience with at least one cloud platform (AWS, Azure, or GCP).
Automation & CI/CD
- Proficiency in one scripting/programming language (Python, Go, Bash, PowerShell, or Java).
- Understanding of CI/CD pipelines and automation practices.
Containers & Observability
- Hands-on experience with Docker and Kubernetes.
- Experience with monitoring tools such as Grafana or Power BI.
- Ability to analyze logs, metrics, and traces for troubleshooting.
ITSM & Documentation
- Experience with ServiceNow & JIRA (incident/change/problem workflows).
- Working knowledge of Confluence for technical documentation and knowledge management.
Additional Experience (Preferred)
- Background in DevOps, Cloud Engineering, or Platform Engineering.
- Understanding of security best practices and compliance standards.
- Familiarity with AI-assisted engineering tools (Claude Code, Jellyfish, GitHub Copilot).
- Exposure to large-scale or production-grade systems.
📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com / srikanth.kunchala@neweratech.com
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .
Ready to apply?
Apply to New Era Technology
Software Engineer, Data Infrastructure & Acquisition - Cebu, Philippines
The mission of Speechify is to make sure that reading is never a barrier to learning.
Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.
Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.
Overview
We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.
What You’ll Do
- Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
- Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
- Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
- Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.
An Ideal Candidate Should Have
- BS/MS/PhD in Computer Science or a related field.
- 5+ years of industry experience in software development.
- Proficiency with bash/Python scripting in Linux environments
- Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
- Experience with web crawlers, large-scale data processing workflows is a plus
- Ability to handle multiple tasks and adapt to changing priorities.
- Strong communication skills, both written and verbal.
What we offer
- A fast-growing environment where you can help shape the company and product.
- An entrepreneurial-minded team that supports risk, intuition, and hustle.
- A hands-off management approach so you can focus and do your best work.
- An opportunity to make a big impact in a transformative industry.
- Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
- Opportunity to work on a life-changing product that millions of people use.
- Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
- Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.
Think you’re a good fit for this job?
Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.
Not looking but know someone who would make a great fit?
Refer them!
Speechify is committed to a diverse and inclusive workplace.
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Ready to apply?
Apply to Speechify
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Who we are:
Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.
At our core, Acqueon is a customer-centric company with a burning desire (backed by asuite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.
For NOC Engineers, Acqueon offers a dynamic environment focused on 24/7 infrastructure and application monitoring, incident response, service reliability, and continuous improvement. Engineers work with enterprise-scale systems, ensuring uptime, optimizing performance, and maintaining strict SLA and compliance standards in a fast-paced SaaS ecosystem.
Key Responsibilities
- Ensure high availability and maximum uptime in SaaS environments by proactively monitoring and managing infrastructure, applications, and network systems using tools like Zabbix, Grafana, Prometheus, Sumo Logic, and Amazon CloudWatch.
- Proactively identify anomalies, threshold breaches, and performance bottlenecks to prevent potential incidents.
- Respond to alerts and incidents in real time, perform initial triage and troubleshooting across Windows/Linux servers, applications, and network components, validate service health (APIs/endpoints), and escalate complex issues with detailed analysis.
- Validate application availability through endpoint checks, API monitoring, and service health verification.
- Execute routine operations including system health checks, patching, maintenance, backups, and disaster recovery using cloud-native tools (e.g., AWS Backup, S3, RDS), while also monitoring resource utilization and supporting cost optimization initiatives
- Contribute to the creation, review, and continuous improvement of SOPs, runbooks, and knowledge base articles.
- Participate in Change Management and Change Control processes by implementing approved changes, validating deployments, and minimizing risk to production systems.
- Maintain accurate records in ticketing systems, ensuring proper documentation aligned with ITIL processes and audit requirements
- Participate in shift handovers, ensuring clear communication of ongoing incidents, system status, and pending actions
- Ensure strict adherence to SLAs, operational processes, security guidelines, and compliance standards
Required Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Networking, or a related field (or equivalent practical experience)
- 2–5 years of experience in a NOC, Cloud Operations, or Network Support environment
- Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN concepts
- Strong knowledge of operating systems, particularly Linux and Windows environments
- Hands-on experience or familiarity with monitoring and observability tools such as Zabbix, Grafana, Prometheus, Sumo Logic, Datadog, ELK stack … etc.
- Good understanding of ITIL practices (Incident, Change, and Problem Management) in an operations environment
- Experience troubleshooting SaaS application performance, system reliability, and cloud-based service disruptions.
- Basic scripting knowledge (Shell or Python) is an advantage for automation and operational efficiency
- Willingness to work in a 24/7 shift-based support model
- Effective communication and documentation skills for incident reporting, escalations, and knowledge sharing
Preferred Qualifications:
- AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer).
- Experience with hybrid cloud environments and on-premises-to-cloud migrations.
- Familiarity with other cloud platforms like Azure or GCP.
- Knowledge of database management (e.g., RDS, DynamoDB) and caching solutions (e.g., Redis, ElastiCache).
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Ready to apply?
Apply to Five9
EDM Consultant
About Rimes
Rimes provides enterprise data management solutions to the global investment community. Driven by our passion for solving the most complex data problems, we provide our clients with investment intelligence that powers more than US$75 trillion in assets under management annually. The world’s leading institutional investors, asset managers and service providers rely on Rimes to help them make better investment decisions using accurate information and industry-leading technology.
About Rimes
Rimes provides enterprise data management solutions to the global investment community. Driven by our passion for solving the most complex data problems, we provide our clients with investment intelligence that powers more than US$75 trillion in assets under management annually. The world’s leading institutional investors, asset managers and service providers rely on Rimes to help them make better investment decisions using accurate information and industry-leading technology.
The Opportunity
Join our global Client Services team as an Associate Consultant within the EDM Change function, supporting the delivery of onboarding and change activity for our EDMaaS clients. Working alongside experienced consultants, you’ll help ensure client changes are delivered consistently, governed appropriately, and transitioned smoothly into business-as-usual (BAU) operations.
You’ll build a strong foundation in change governance, documentation, and operational processes—contributing to impact assessments, maintaining client runbooks, and coordinating updates across teams. As your capability grows, you’ll begin to triage and deliver low- to mid-complexity change requests independently, escalating risks and issues for review and learning how to communicate progress and impacts clearly to clients and stakeholders.
This is a hands-on role for someone who is curious about financial data and enjoys structured delivery in a fast-paced environment. You’ll gain exposure across clients, datasets, and service types while developing the skills and confidence to progress into broader ownership of change delivery, deeper subject-matter expertise, and future leadership opportunities within the EDM Change team.
What you will do:
Process, Governance & Standards
- Follow defined change governance procedures with guidance.
- Complete CAB Impact Assessments with support from senior colleagues.
- Maintain client‑specific and generic support documentation.
- Apply onboarding, change, and operational procedures in line with the Transition Framework.
- Build a solid knowledge base across clients and service types to support future SME growth.
Onboarding & Change Delivery
- Complete onboarding‑related tasks under the direction of senior consultants.
- Support the handover from Change to Operations for onboardings and significant client changes.
- Triage and deliver low‑ to mid‑complexity change requests independently.
- Maintain accurate client updates on assigned RSDs.
- Investigate escalated issues and propose solutions for review.
Issue Resolution & Technical Contribution
- Assist with RCAs, service performance updates and preparation for Client Experience meetings.
- Support change‑related analysis, documentation updates, and operational insights.
- Build foundational technical skills through training and certifications.
- Develop knowledge of Rimes tools, workflows, and data processes.
Collaboration, Influence & Client Engagement
- Begin developing relationships with clients and internal stakeholders.
- Maintain regular client communication for assigned responsibilities.
- Learn to articulate progress and explain change impacts.
- Contribute to cross‑team collaboration by sharing observations and proposing improvements.
People Development
- Learn from senior colleagues and develop early‑career capability in change delivery and EDM services.
Who you are:
- A recent graduate with a technical or data‑related background; or
- Someone with early‑career experience in EDM Services or similar data ingestion and processing environments.
- Curious, proactive, and eager to expand knowledge in financial data, workflows, and client delivery.
- Comfortable analysing problems, following structured processes, and learning from senior team members.
What you will gain: In this role, you’ll have the opportunity to develop and expand your expertise in the following areas:
- Technical development: Familiarity with Python for data analysis and visualisation, plus hands‑on experience with Rimes technologies.
- Market & dataset exposure: Experience with equity and fixed‑income indices, ESG data, ratings, and corporate actions.
- Operational experience: Early exposure to ratings datasets and opportunities to support training or oversight activities.
- Client & stakeholder confidence: Experience collaborating with clients and internal teams across multiple departments.
- Change management capability: Foundations in change governance, project workflows, and delivery best practice.
- Professional growth: Development of adaptability, communication skills, and collaboration in a fast‑paced, evolving environment.
- Career progression: A clear path toward future SME specialisation or managerial responsibilities as you advance.
Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.
Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.
Visit our Careers page to see our complete listings.
Ready to apply?
Apply to Rimes Technologies
About DevRev
At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.
About Us:
Our Company is a young and innovative, truly global AI SaaS company founded in 2020 with development centers in the USA, the European Union, India, and the Philippines. Our platform is a modern, AI-powered CRM that brings together support, product, and development teams in one system. It helps SaaS companies manage customer issues, gather feedback, and improve their products—all while showing how these efforts affect revenue. As part of our rapid growth, we are expanding our technical team in the Philippines and are on the lookout for talented and innovative senior QA Engineers to join their mission-driven organization & help us deliver exceptional products. This is an exciting opportunity for professionals who are passionate about innovation and eager to work with cutting-edge technologies in a truly global environment
About the Role:
As a Mid-Level Test Automation Specialist, you will work with a modern, AI-enabled test automation ecosystem to accelerate testing, improve coverage, and increase confidence in releases. You will help evolve test frameworks, build intelligent test reporting, and contribute to monitoring and alerting systems that strengthen the overall software delivery pipeline.
What You'll Do:
Test Case Design & Documentation
- Define clear, concise, and maintainable test cases from requirements, specifications, and user stories.
- Use AI tools to assist with test case design and documentation, including generating test scenarios, expanding edge cases, and improving clarity and consistency.
- Ensure coverage across positive, negative, boundary, and edge-case scenarios.
- Leverage AI to identify gaps in coverage and suggest additional scenarios based on user journeys and system behavior.
- Maintain traceability between test cases, user journeys, and product features.
Test Suite Development & Maintenance
- Organize and maintain automated test suites to reflect product changes.
- Refactor outdated or redundant tests, ensuring accuracy and relevance.
- Maintain a clear structure for both manual and automated test suites.
AI-driven Test Automation
- Implement and utilize AI and intelligent agents to accelerate test generation.
- Transition from manual test development to AI-driven automation solutions.
Test Framework Governance
- Oversee maintenance and continuous improvement of existing frameworks.
- Analyze failures/escapes, identify root causes, and implement solutions.
- Drive a culture of quality through ongoing improvements in methodologies.
- Design and develop reports to provide visibility into test suite performance.
- Implement alerting systems for prompt failure notifications.
- Strong experience using Generative AI tools such as Claude, Gemini, or GitHub Copilot to: Generate test cases,Create automation code,Design test plans and workflows.
- Hands-on expertise with LLM prompt engineering, including: Writing effective prompts,Using context windows and system prompts,Iteratively refining prompts for better test coverage and quality.
- Experience with test automation frameworks (Selenium, Cypress, Playwright), with an emphasis on using AI to accelerate and enhance automation rather than writing everything manually.
- Ability to design agent-based workflows, where AI is used to generate, validate, and evolve test scenarios.
- Strong knowledge of JavaScript. TypeScript and/or Python, with the ability to: Review and audit AI-generated code, Validate correctness, performance, and maintainability.
- Solid understanding of testing fundamentals, with a mindset focused on: “How to automate testing at scale”.
-
Improving coverage, reliability, and speed using AI-driven approaches.
Nice-to-Have Skills
- Hands-on experience with PyTest, Ginkgo, or similar frameworks.
- Experience with AI Agents and tools for automation test generation.
- Knowledge of test framework design and development.
- Strong understanding of test reporting tools & technologies.
DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
Ready to apply?
Apply to DevRev
About DevRev
At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.
About the role:
As our Lead AI Test Automation Specialist, you'll develop testing strategies, evaluation frameworks, and quality metrics specifically designed for LLM-powered applications. This role requires a unique blend of QA expertise, understanding of GenAI behaviour, and automation skills to ensure our AI features are reliable, accurate, and trustworthy.
Key Responsibilities:
-
- Design and implement comprehensive testing strategies for GenAI features, including conversational AI, agentic systems, and LLM-powered workflows
- Develop automated test suites for prompt testing, including regression tests that detect unintended changes in model behaviour
- Create evaluation frameworks to measure GenAI quality across multiple dimensions (accuracy, relevance, safety, consistency, latency)
- Build and maintain test datasets and golden examples that represent diverse user scenarios and edge cases
- Implement monitoring and alerting systems to detect quality degradation in production GenAI features
- Perform adversarial testing to identify potential failures, hallucinations, biases, or security vulnerabilities in AI systems
- Collaborate with engineers to define acceptance criteria and quality gates for AI feature releases
- Develop tools and frameworks that make it easy for engineers to test their GenAI implementations
- Conduct user acceptance testing and gather feedback on AI feature performance from internal users
- Document testing procedures, known issues, and quality metrics in clear, accessible formats
- Partner with Product and Design teams to ensure AI features meet user experience standards
- Stay current with GenAI testing methodologies, tools, and industry best practices
- PRE or test engineering experience, preferably with AI/ML systems.
- Strong understanding of GenAI technologies including LLMs, prompt engineering, and AI application patterns
- Experience with test automation frameworks and scripting (Python, JavaScript, Selenium, Pytest)
- Knowledge of software testing methodologies (functional, integration, regression, performance, security testing)
- Ability to design test cases and evaluation criteria for non-deterministic systems
- Strong analytical and problem-solving skills with attention to detail
- Experience with API testing tools (Postman, REST Assured) and backend testing
- Familiarity with CI/CD pipelines and automated testing integration
- Excellent communication skills for documenting issues and collaboration
- Experience testing conversational AI, chatbots, or agentic systems
- Knowledge of ML model evaluation metrics and techniques
- Familiarity with LLM evaluation frameworks (LangSmith, PromptFoo, Ragas)
- Experience with performance testing and load testing AI APIs
- Understanding of responsible AI principles, including fairness, transparency, and safety testing
- Background in enterprise software or SaaS QA
- Experience with test management tools (TestRail, Zephyr, Jira)
- Knowledge of security testing methodologies for AI systems
- Scripting experience with Python, including working with LLM APIs
- Define Quality practices for GenAI applications
- Work on cutting-edge AI technologies and help ensure they're reliable and trustworthy
- Shape quality standards that will impact millions of enterprise users
- Collaborate closely with engineers, data scientists, and product teams
- Grow expertise in a highly specialized and increasingly important domain
- Influence the entire AI product development lifecycle from design to release
- Join a team that values quality as a first-class concern, not an afterthought
Join us in innovating our testing processes and ensuring the delivery of high-quality software products through advanced automation techniques.
DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
Ready to apply?
Apply to DevRev
About DevRev
At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.
About the Role:
As a Forward Deployed Engineer at DevRev, you will work closely with our pre- and post-sales Customer Experience team by developing solutions over the core platform via applications written in TypeScript, JavaScript, Python, etc. One of the key functions of this role is, building the Knowledge Graph that includes integration of DevRev with other SaaS and non-SaaS systems through webhooks and APIs and/ or real-time communication architectures. You will be expected to employ your creativity and expertise to ideate and shape how AI, analytics and workflows are used in customers' processes.
What You'll Do:
- Customer-facing: 30% working directly with customers.
- Coding & Integration: 70-80% hands-on technical implementation
- Build & Deploy Solutions: Design, develop, and launch AI agents, integrations, and automations that connect DevRev with customers' existing tech stacks and workflows.
- Integrate Systems: Connect DevRev with SaaS and non-SaaS platforms through APIs, webhooks, and real-time communication architectures for seamless data flow.
- Optimize AI Performance: Apply prompt engineering, fine-tune semantic search engines, and leverage generative AI techniques to enhance agent accuracy and user experience.
- Own Data Insights: Write SQL queries, perform data analysis, and build dashboards to surface insights that drive customer decision-making.
- Prototype & Iterate: Develop rapid proofs-of-concept, conduct live technical demos, and refine solutions based on customer and stakeholder feedback.
- Lead Cross-functional Collaboration: Maintain constant communication loops with customers, engineering, product, customer success, support, and revenue teams to ensure alignment.
- Guide Technical Adoption: Learn and master new tools, then guide customers through critical workflows like code repository integrations and advanced configurations.
- Travel Ready: Willingness to travel up to 30% for on-site implementations, technical workshops, and customer engagements.
What You Bring:
- Experience: 6+ years in software development, systems integration, or platform engineering. Customer-facing experience is a plus.
- Background: Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
- Coding Skills: Strong proficiency in TypeScript/JavaScript, Python, data structures and algorithms. (Nice to have: Go)
- Applied AI Knowledge: Familiarity with large language models (LLMs), prompt engineering, frameworks like RAG and function calling, and building evals to validate agentic AI solutions.
- Integration Expertise: Deep experience with large-scale data synchronization (one-way and two-way), API integration patterns (REST, GraphQL, webhooks), and event-driven/pub/sub architectures.
- Cloud & Deployment: Hands-on experience deploying on serverless and edge platforms (AWS Lambda, Google Cloud Functions) with modern DevOps practices (CI/CD, containers, observability).
- Data Transformation: Skilled in data mapping, schema alignment, and working with heterogeneous systems. Understanding of data modeling and graph data structures.
- Observability: Experience implementing clear logging, actionable error surfacing, and telemetry to support faster debugging and issue resolution.
- Context-Aware Systems: Familiarity with Model Context Programming (MCP) for building adaptive, context-aware integrations.
- Problem-Solving: Strong track record triaging and unblocking both technical and non-technical blockers to keep projects moving forward.
- Documentation: Experience writing concise, well-structured documentation that supports long-term team understanding and seamless onboarding.
- Communication: Strong written and verbal skills to articulate technical concepts to engineers, product teams, and business stakeholders.
As part of our hiring process, shortlisted candidates will undergo a Background Verification (BGV). By applying, you consent to sharing personal information required for this process. Any offer made will be subject to successful completion of the BGV.
DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
Ready to apply?
Apply to DevRev
About DevRev
At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.
About the Role:
As a Forward Deployed Engineer at DevRev, you will work closely with our pre- and post-sales Customer Experience team by developing solutions over the core platform via applications written in TypeScript, JavaScript, Python, etc. One of the key functions of this role is, building the Knowledge Graph that includes integration of DevRev with other SaaS and non-SaaS systems through webhooks and APIs and/ or real-time communication architectures. You will be expected to employ your creativity and expertise to ideate and shape how AI, analytics and workflows are used in customers' processes.
What You'll Do:
- Customer-facing: 30% working directly with customers.
- Coding & Integration: 70-80% hands-on technical implementation
- Build & Deploy Solutions: Design, develop, and launch AI agents, integrations, and automations that connect DevRev with customers' existing tech stacks and workflows.
- Integrate Systems: Connect DevRev with SaaS and non-SaaS platforms through APIs, webhooks, and real-time communication architectures for seamless data flow.
- Optimize AI Performance: Apply prompt engineering, fine-tune semantic search engines, and leverage generative AI techniques to enhance agent accuracy and user experience.
- Own Data Insights: Write SQL queries, perform data analysis, and build dashboards to surface insights that drive customer decision-making.
- Prototype & Iterate: Develop rapid proofs-of-concept, conduct live technical demos, and refine solutions based on customer and stakeholder feedback.
- Lead Cross-functional Collaboration: Maintain constant communication loops with customers, engineering, product, customer success, support, and revenue teams to ensure alignment.
- Guide Technical Adoption: Learn and master new tools, then guide customers through critical workflows like code repository integrations and advanced configurations.
- Travel Ready: Willingness to travel up to 30% for on-site implementations, technical workshops, and customer engagements.
What You Bring:
- Experience: 3+ years in software development, systems integration, or platform engineering. Customer-facing experience is a plus.
- Background: Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
- Coding Skills: Strong proficiency in TypeScript/JavaScript, Python, data structures and algorithms. (Nice to have: Go)
- Applied AI Knowledge: Familiarity with large language models (LLMs), prompt engineering, frameworks like RAG and function calling, and building evals to validate agentic AI solutions.
- Integration Expertise: Deep experience with large-scale data synchronization (one-way and two-way), API integration patterns (REST, GraphQL, webhooks), and event-driven/pub/sub architectures.
- Cloud & Deployment: Hands-on experience deploying on serverless and edge platforms (AWS Lambda, Google Cloud Functions) with modern DevOps practices (CI/CD, containers, observability).
- Data Transformation: Skilled in data mapping, schema alignment, and working with heterogeneous systems. Understanding of data modeling and graph data structures.
- Observability: Experience implementing clear logging, actionable error surfacing, and telemetry to support faster debugging and issue resolution.
- Context-Aware Systems: Familiarity with Model Context Programming (MCP) for building adaptive, context-aware integrations.
- Problem-Solving: Strong track record triaging and unblocking both technical and non-technical blockers to keep projects moving forward.
- Documentation: Experience writing concise, well-structured documentation that supports long-term team understanding and seamless onboarding.
- Communication: Strong written and verbal skills to articulate technical concepts to engineers, product teams, and business stakeholders.
As part of our hiring process, shortlisted candidates will undergo a Background Verification (BGV). By applying, you consent to sharing personal information required for this process. Any offer made will be subject to successful completion of the BGV.
DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
Ready to apply?
Apply to DevRev
Professional Services Senior Software Engineer
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.
Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.
Values
Here are our Company Values and we’d love to have individuals who can be a culture add to our team!
What We Offer
- Permanently Remote
- Pay wired directly to your bank account
- $50 Monthly Stipend
- Annual Bonus
- Flexible PTO
- Enjoy company time off during some of the major US Holidays
- Career fast track for performers and internal mobility
- Learn from a team of Stanford, MIT, Google and Harvard alumni
We are looking for a Senior Software Engineer in Professional Services (PS) to join our growing team. In this role, you will own the design, development, and delivery of complex technical integrations between our platform and enterprise client systems. You'll operate at the intersection of deep software engineering and customer partnership — leading integration architecture decisions, mentoring junior engineers, and driving technical standards across the PS organization.
The majority of your time is spent writing code, architecting scalable solutions, and solving genuinely hard technical problems. You'll bring an AI-native mindset to everything you build — leveraging LLMs, automation, and modern AI tooling to deliver faster, smarter outcomes for clients and the team. You'll work directly with enterprise clients and internal stakeholders to translate complex business requirements into production-grade software, with direct, visible impact on customer retention and satisfaction.
Day in the Life
Integration & Internal Engineering (50%)
- Architect and build robust API integrations between our platform and client HR, payroll, and POS systems
- Develop and maintain reusable integration frameworks and shared libraries that accelerate delivery across the team
- Own the full software lifecycle — from design and development through testing, deployment, and production support
- Build data migration pipelines and CSV transformation solutions for enterprise onboarding
- Develop two-way payroll integrations with complex business logic and error handling
- Build and deploy custom internal tools that improve team efficiency, integration observability, and customer operations
- Own infrastructure-as-code and deployment pipelines using Terraform, GitHub Actions, and related CI/CD tooling — you ship to production, not just to staging
- Apply AI-native development practices: using LLMs and AI tooling to accelerate development cycles, generate smarter automation, and build more intelligent solutions for clients and internal teams
- Review code and provide technical guidance to junior and mid-level engineers on the PS team
- Establish and document engineering best practices, integration patterns, and internal tooling standards
- Champion AI best practices across the team — helping others understand when and how to use AI tooling effectively and responsibly
- Collaborate with Product and Engineering to surface recurring customer pain points and influence the platform roadmap
- Lead technical discovery sessions with enterprise clients to define integration scope and requirements
- Translate complex business and compliance requirements into clear technical specifications
- Serve as the senior technical voice in client conversations — able to communicate architecture decisions confidently to both technical and non-technical audiences
- Build custom reporting tools, enterprise-grade career site implementations, and AI-assisted automation for customers
- Develop internal tooling and dashboards to improve team efficiency, reduce manual work, and scale PS delivery
Who You Are
- Engineering Depth: You write clean, production-quality code and take ownership of what you ship. You think in systems, not just scripts.
- AI-Native: You don't just know AI exists — you actively use it. You're fluent with LLM APIs, prompt engineering, and AI-assisted development workflows, and you have strong instincts around where AI adds genuine value vs. where it introduces risk
- Backend-First, Full Stack Capable: Strong proficiency in Python and TypeScript/JavaScript; comfortable owning backend services while being capable across the stack
- Integration Expertise: Hands-on experience with REST APIs, webhooks, OAuth, and workflow automation platforms (Workato or similar)
- DevOps Fluency: You're comfortable with Terraform, GitHub Actions, and CI/CD pipelines — shipping and maintaining production infrastructure is part of your normal workflow, not an afterthought
- Technical Leadership: You've mentored engineers, led code reviews, and contributed to engineering standards — not just executed tickets
- Problem Solving: You enjoy ambiguous problems and bring structured thinking to novel technical challenges
- Communication: You can hold your own in a technical architecture conversation and turn around and explain the same concept clearly to a non-technical customer
- 5+ years of software engineering experience, with meaningful full-stack or backend depth
- Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent practical experience)
- Strong proficiency in Python and TypeScript or JavaScript
- Experience designing and consuming REST APIs at scale
- Proficiency with infrastructure-as-code (Terraform) and CI/CD pipelines (GitHub Actions or equivalent)
- Demonstrated AI-native development practices — active use of LLM APIs, AI tooling, or AI-assisted workflows in prior roles
- Familiarity with version control and collaborative development workflows (GitHub)
- Experience with workflow automation platforms (Workato, Zapier, or similar)
- Must be willing to work during US business hours
- Prior experience in SaaS implementation, professional services, or a customer-facing engineering role
- Exposure to HRIS, payroll, or POS system integrations
- Experience building and maintaining shared internal developer tooling or libraries
- Familiarity with MCP (Model Context Protocol) or agentic AI frameworks
Know More About Workstream
- https://www.workstream.us/blog/funding-series-b
- https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
- https://techbuzz.news/buzzworthy-august-27-2021/
Additional Information
Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals.
Ready to apply?
Apply to Workstream
At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.
Area of responsibility
Imagine being part of a team that's shaping the future of cloud computing, delivering innovative solutions that transform the way businesses operate and people live. At IONOS, we're on a mission to empower organizations to achieve their full potential through our cutting-edge cloud products and services.
We are seeking an experienced, skilled and passionate Software Developer for QA automation to ensure that our cloud products and services meet the highest standards of quality, security, and reliability. The successful candidate will have a technical background in cloud computing, quality assurance, and software development and will collaborate with cross-functional teams to identify and implement process improvements.
The QA engineer will
- automate test suites from scratch and extend the test coverage to reduce production impacts and post-release fixes
- establish testing environments
- perform defect detection
- be embedded into the team, working closely with developers in a DevOps model for seamless collaboration and improved workflow.
- work in an agile environment
Qualification
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Minimum 5 years of experience in the technical field of software development, preferable in QA automation
- Knowledge of Frontend Test automation Tools (Playwright, Selenium, Cypress)
- Experience with CI/CD pipelines
- Good knowledge of a Scripting Language, e.g. Typescript or Python
- Proficient in using GIT for version control, including command-line operations, branch management, and repository handling
- Good knowledge of cloud computing, including cloud infrastructure and platform services (e.g., AWS, Azure, Google Cloud) and cloud-based software applications (e.g., IaaS, PaaS or SaaS)
- Sound knowledge of Linux, Virtual Machines, Kubernetes, Micro Services and Docker Containers are a strong plus
About IONOS
IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.
We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.
Ready to apply?
Apply to IONOS EN
Quality Assurance Automation Engineer
At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.
Area of responsibility
Imagine being part of a team that's shaping the future of cloud computing, delivering innovative solutions that transform the way businesses operate and people live. At IONOS, we're on a mission to empower organizations to achieve their full potential through our cutting-edge cloud products and services.
We are seeking an experienced, skilled and passionate Software Developer for QA automation to ensure that our cloud products and services meet the highest standards of quality, security, and reliability. The successful candidate will have a technical background in cloud computing, quality assurance, and software development and will collaborate with cross-functional teams to identify and implement process improvements.
The QA engineer will
- automate test suites from scratch and extend the test coverage to reduce production impacts and post-release fixes
- establish testing environments
- perform defect detection
- be embedded into the team, working closely with developers in a DevOps model for seamless collaboration and improved workflow.
- work in an agile environment
Qualification
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Minimum 5 years of experience in the technical field of software development, preferable in QA automation
- Knowledge of Frontend Test automation Tools (Playwright, Selenium, Cypress)
- Experience with CI/CD pipelines
- Good knowledge of a Scripting Language, e.g. Typescript or Python
- Proficient in using GIT for version control, including command-line operations, branch management, and repository handling
- Good knowledge of cloud computing, including cloud infrastructure and platform services (e.g., AWS, Azure, Google Cloud) and cloud-based software applications (e.g., IaaS, PaaS or SaaS)
- Sound knowledge of Linux, Virtual Machines, Kubernetes, Micro Services and Docker Containers are a strong plus
About IONOS
IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.
We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.
Ready to apply?
Apply to IONOS EN
Quality Assurance Engineer (Manual + Automation)
At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.
Position Overview:
At IONOS, we're on a mission to empower organizations to achieve their full potential through our cutting-edge cloud products and services. Imagine being part of a team that's shaping the future of cloud computing, delivering innovative solutions that transform the way businesses operate and people live.
We are seeking an experienced, skilled, and passionate Quality Assurance Engineer to ensure that our cloud products and services meet the highest standards of quality, security, and reliability. This role is ideal for someone who is hands-on, technically strong, and passionate about delivering high-quality software, focusing on testing the IONOS Cloud Platform.
The successful candidate will have a technical background in cloud computing, quality assurance, and software development and will collaborate with cross-functional teams to identify and implement process improvements.
Area of Responsibility
The QA Engineer will:
- Automate test suites from scratch and extend the test coverage to reduce production impacts and post-release fixes.
- Establish testing environments.
- Perform defect detection.
- Be embedded into the team, working closely with developers in a DevOps model for seamless collaboration and improved workflow.
- Work in an agile environment.
Key Responsibilities
- Design and execute manual test cases for web applications.
- Develop and maintain automated UI test scripts.
- Perform regression and cross-browser testing to ensure consistent UX.
- Identify, document, and track bugs and issues clearly and effectively.
- Collaborate with developers and the QA Team Lead, and contribute to the improvement of QA processes and best practices.
Qualifications
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience.
- Minimum 5 years of experience in the technical field of software development, preferably in QA automation.
- Knowledge of QA methodology and tools.
- Experience with both manual and automated testing approaches and tools.
- Knowledge/familiarity of test automation tools (Playwright, Selenium, Cypress)
- Experience with CI/CD pipelines.
- Good knowledge of a Scripting Language, e.g. Typescript or Python.
- Proficient in using GIT for version control, including command-line operations, branch management, and repository handling.
- Good knowledge of cloud computing, including cloud infrastructure and platform services (e.g., AWS, Azure, Google Cloud) and cloud-based software applications (e.g., IaaS, PaaS or SaaS), and experience with cloud infrastructure and related technologies.
- Sound knowledge of Linux, Virtual Machines, Kubernetes, Micro Services and Docker Containers is a strong plus.
- Comfortable working in Linux environments and using the command line.
- Strong analytical skills and attention to detail.
About IONOS
IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.
We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.
Ready to apply?
Apply to IONOS EN
Software Engineer III, Internal Software
Hi, we’re TechnologyAdvice.
At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology.
Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 200 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.
All positions are open to remote work unless otherwise specified in the requirements below.
The opportunity
We’re hiring a Software Engineer III to join our Internal Software Engineering team.
This is a senior-level individual contributor role focused on delivering full-stack features that power our internal lead generation and delivery platform. You will independently own feature delivery from defined requirements through implementation, deployment, and post-release support.
Our engineering culture emphasizes ownership, collaboration, and pragmatic execution. Engineers work closely with Product to clarify requirements, evaluate trade-offs, and deliver scalable solutions that support core business workflows. We ship frequently, operate within AWS-based infrastructure, and expect engineers to take responsibility for quality and maintainability across the stack. We embrace AI-assisted tooling and modern development practices.
This role requires strong backend depth, the ability to contribute across the stack when needed, and comfort balancing delivery speed with system reliability in a distributed environment.
Employment Level: Mid-Level II
Employment Type: Full-Time
Location: Philippines
Working Hours: 4:00 pm to 1:00 am PHT
What you'll do
- Design, build, and maintain full-stack applications that support our internal platform
- Own delivery of features from technical design through deployment and post-release support
- Collaborate closely with Product Managers to clarify requirements and design pragmatic technical solutions
- Build and maintain backend services using PHP (Laravel/Lumen) or Python
- Contribute to frontend functionality using JavaScript where needed
- Develop APIs and integrations with internal and third-party systems
- Write clean, maintainable, and testable code
- Work within AWS-based infrastructure and Git-based deployment workflows
- Participate in structured code reviews and uphold engineering quality standards
- Troubleshoot and resolve production issues when they arise
- Contribute to architectural discussions and continuous improvement initiatives
- Leverage AI-assisted development tools to improve efficiency and quality
Who you are
- 4+ years of professional software engineering experience in production environments
- Proven experience operating at a mid-senior or senior IC level with ownership of feature delivery
- Strong backend proficiency in PHP (Laravel/Lumen) or Python
- Comfortable contributing across the stack, including JavaScript-based frontend work
- Experience building and maintaining API-driven systems
- Solid experience working with relational databases
- Experience deploying and supporting applications in cloud environments such as AWS
- Familiarity with containerized applications and CI/CD workflows
- Able to independently move defined features from ready-for-development to deployed production systems
- Strong collaborator who works effectively with Product and cross-functional teams
- Comfortable operating in a distributed team across time zones
- Open to leveraging AI-assisted development tools
- Must have a working laptop/pc and internet and back-up connection
- Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward
**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **
What we offer you
- Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
- Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
- Remote-First Culture: Work from the comfort of your home.
- Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
- Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
- Healthcare: Healthcare reimbursement to help ensure you are covered.
- De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
- Wellness Perks: Access the Headspace app to support your well-being.
- Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.
#LI-Remote
Work authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.
Salary Range
We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.
EOE statement
We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.
Pre-employment screening required.
TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation. TechnologyAdvice communicates only through @technologyadvice.com emails and official recruiting platforms. We never recruit via Teams, WhatsApp, or similar apps, and we will never request money, gift cards, or personal financial details during hiring.
Any AI-generated or incomplete application answers will be auto-rejected.
Ready to apply?
Apply to TechnologyAdvice
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a Proactive AI expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.
Working initially with both the EU and US teams you will provide quality assurance, automation, implementation, and support to our new and existing clients, then when Proactive AI expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.
How will you make an impact?
- Implement MPower Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
- Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
- Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
- Analyze client requirements and assist in translating business processes into automated solutions.
- Configure and customize the SaaS platform to meet customer needs.
- Assist in documenting solution designs, integrations, and implementation steps.
- Perform troubleshooting, debugging, and issue resolution for implemented solutions.
- Support customer journey optimization using MPower transactional data and basic analytics.
- Write and maintain SQL queries for reporting and data validation.
- Write and debug JavaScript code to support integrations and custom logic.
- Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
- Provide implementation or post‑go‑live support as part of a shared on‑call or escalation rotation.
- Perform other duties as assigned in support of Professional Services objectives.
Have you got what it takes?
- 3+ years of experience in professional services, software implementation, technical support, or related roles.
- Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
- Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
- Ability to troubleshoot technical issues and follow established implementation best practices.
- Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
- Willingness to learn new tools, technologies, and platforms in a fast‑paced environment.
Nice to have:
- Technical expertise in data structure extraction and summarization
- Experience with JavaScript, C#, SQL, HTML, CSS, Python
- Experience with integration tools
- Application knowledge of Excel, Tableau (or similar BI tool)
- Basic experience with data analysis, reporting, or dashboards using SQL or BI tools.
- Exposure to client‑facing or support roles in a global or distributed team environment.
- Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.
- Experience using automation tools and AI
Requisition ID: 10561
Reporting into: Manager, Professional Services
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a Proactive AI expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.
Working initially with both the EU and US teams you will provide quality assurance, automation, implementation, and support to our new and existing clients, then when Proactive AI expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.
How will you make an impact?
- Implement MPower Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
- Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
- Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
- Analyze client requirements and assist in translating business processes into automated solutions.
- Configure and customize the SaaS platform to meet customer needs.
- Assist in documenting solution designs, integrations, and implementation steps.
- Perform troubleshooting, debugging, and issue resolution for implemented solutions.
- Support customer journey optimization using MPower transactional data and basic analytics.
- Write and maintain SQL queries for reporting and data validation.
- Write and debug JavaScript code to support integrations and custom logic.
- Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
- Provide implementation or post‑go‑live support as part of a shared on‑call or escalation rotation.
- Perform other duties as assigned in support of Professional Services objectives.
Have you got what it takes?
- 3+ years of experience in professional services, software implementation, technical support, or related roles.
- Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
- Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
- Ability to troubleshoot technical issues and follow established implementation best practices.
- Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
- Willingness to learn new tools, technologies, and platforms in a fast‑paced environment.
Nice to have:
- Technical expertise in data structure extraction and summarization
- Experience with JavaScript, C#, SQL, HTML, CSS, Python
- Experience with integration tools
- Application knowledge of Excel, Tableau (or similar BI tool)
- Basic experience with data analysis, reporting, or dashboards using SQL or BI tools.
- Exposure to client‑facing or support roles in a global or distributed team environment.
- Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.
- Experience using automation tools and AI
Requisition ID: 10560
Reporting into: Manager, Professional Services
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.
How will you make an impact?
Key Responsibilities
• Lead the strategy, design, and continuous improvement of CI/CD pipelines across multiple products, teams, and environments.
• Drive the adoption of software-defined infrastructure, infrastructure automation, and DevOps best practices across the organization.
• Provide technical leadership for complex build, release, and deployment processes involving multiple stakeholders and dependent systems.
• Establish and govern automated quality gates, release standards, deployment controls, and pipeline compliance practices.
• Partner with engineering, QA, operations, security, and architecture teams to improve software delivery speed, quality, and reliability.
• Define and promote standards for branching strategies, code promotion models, environment management, and release orchestration.
• Identify opportunities to improve scalability, resilience, operational efficiency, and developer experience through automation and process improvement.
• Evaluate, prototype, and recommend new technologies, tools, and frameworks to strengthen DevOps maturity.
• Oversee daily operation, health, maintenance, and upgrade planning for source control, build, pipeline, and deployment platforms.
• Lead root cause analysis and resolution efforts for complex pipeline, deployment, and tooling issues.
• Support critical release activities, including occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
• Mentor engineers, provide technical direction, and serve as a subject matter expert for DevOps and release engineering practices.
• Influence cross-team planning and help align DevOps initiatives with broader engineering and business goals.
Required Qualifications
• 5+ years of experience working with Git-based source control systems, preferably GitHub.
• 4+ years of experience writing Python, Shell, or similar scripting languages.
• 2+ years of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.
• 4+ years of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.
• 3+ years of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.
• Strong experience designing and managing enterprise-scale CI/CD pipelines and release processes.
• Strong knowledge of build automation, branching strategies, code promotion techniques, and deployment governance.
• Experience building, deploying, and supporting Docker containers and Docker-based microservices.
• Strong understanding of cloud infrastructure, automation frameworks, and modern DevOps operating models.
• Experience working with Windows Server environments, including IIS and .NET deployment patterns.
• Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia.
Preferred Qualifications
• Experience in contact center, BPO, telecom, SaaS, or other high-availability enterprise production environments.
• Experience leading DevOps transformation or platform modernization initiatives.
• Experience supporting large-scale engineering or R&D organizations.
• Familiarity with container orchestration concepts such as Kubernetes.
• Familiarity with Grafana-based monitoring, observability, platform reliability, and security practices within CI/CD ecosystems.
• Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
• Experience mentoring engineers and leading cross-functional technical initiatives.
• Experience establishing standards, governance models, and operating practices across multiple teams.
• Experience with Ansible or similar configuration management tools.
• Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.
Core Competencies
• Excellent troubleshooting, problem-solving, and debugging skills.
• Strong leadership and ownership mindset.
• Ability to design and build systems, environments, and solutions from the ground up.
• Strong collaboration skills and the ability to influence without direct authority.
• Service-oriented mindset with a focus on enabling engineering teams.
• Ability to balance strategic improvements with day-to-day operational demands.
• Strong organizational skills with the ability to manage multiple priorities and drive work to completion.
• Sound technical judgment in high-pressure and time-sensitive situations.
• Commitment to mentoring team members and fostering a culture of continuous learning.
Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
• Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
• Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
• Openness to learning how AI can improve build, deployment, and operational processes.
• Ability to quickly adopt new AI tools and incorporate them into daily work.
• Ability to evaluate AI tools and assess their practical value for CI/CD and infrastructure automation.
• Drive AI adoption across the Build and Deploy team by identifying high-impact opportunities where AI can improve efficiency, reliability, or developer experience.
• Guide the team on AI tool selection, evaluation criteria, and integration patterns.
• Champion an AI-first mindset in pipeline design, process improvement, and operational practices.
• Help establish team standards and best practices for responsible, effective use of AI in DevOps workflows.
• Able to present a vision for how AI can be strategically applied across DevOps practices within a team.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID:10630
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.
How will you make an impact?
Key Responsibilities
• Design, develop, and maintain continuous integration and continuous deployment pipelines.
• Help build and support software-defined infrastructure solutions.
• Coordinate build and release activities with internal stakeholders across engineering and related teams.
• Develop and implement automated quality gates and release controls.
• Partner with teams to define and improve code quality metrics and measurement practices.
• Research, evaluate, and prototype technologies that improve DevOps processes and delivery efficiency.
• Promote DevOps best practices through collaboration with engineering, operations, and other technical teams.
• Manage day-to-day operations of build systems, deployment pipelines, and source control platforms.
• Perform ongoing maintenance, support, and upgrades for DevOps tools and systems.
• Provide occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
Required Qualifications
• 2+ years of experience working with Git-based source control systems, preferably GitHub.
• 1+ year of experience writing Python, Shell, or similar scripting languages.
• 1+ year of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.
• 1+ year of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.
• 1+ year of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.
• Strong understanding of code promotion methods, build automation, and branching strategies.
• Experience building Docker containers and supporting Docker-based microservices.
• Experience working with Windows Server environments, including IIS and .NET deployment patterns.
• Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia.
Preferred Qualifications
• Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
• Experience supporting large-scale R&D or engineering organizations.
• Familiarity with modern infrastructure automation and release governance practices.
• Familiarity with container orchestration concepts such as Kubernetes.
• Familiarity with Grafana-based monitoring and log management tools.
• Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
• Experience with Ansible or similar configuration management tools.
• Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.
Core Competencies
• Strong troubleshooting, problem-solving, and debugging skills.
• Ability to build environments, systems, and technical solutions from the ground up.
• Quick learner with strong adaptability in changing environments.
• Service-oriented mindset with a focus on supporting internal engineering customers.
• Strong collaboration skills and team-oriented approach.
• Ability to manage multiple priorities and deliver work on schedule.
• Eagerness to learn from experienced team members and grow technical skills.
Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
• Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
• Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
• Openness to learning how AI can improve build, deployment, and operational processes.
• Ability to quickly adopt new AI tools and incorporate them into daily work.
• Able to describe how AI tools could be used to improve a build or deployment task.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID:10628
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.
How will you make an impact?
Key Responsibilities
• Design, develop, and maintain continuous integration and continuous deployment pipelines.
• Help build and support software-defined infrastructure solutions.
• Coordinate build and release activities with internal stakeholders across engineering and related teams.
• Develop and implement automated quality gates and release controls.
• Partner with teams to define and improve code quality metrics and measurement practices.
• Research, evaluate, and prototype technologies that improve DevOps processes and delivery efficiency.
• Promote DevOps best practices through collaboration with engineering, operations, and other technical teams.
• Manage day-to-day operations of build systems, deployment pipelines, and source control platforms.
• Perform ongoing maintenance, support, and upgrades for DevOps tools and systems.
• Provide occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
Required Qualifications
• 2+ years of experience working with Git-based source control systems, preferably GitHub.
• 1+ year of experience writing Python, Shell, or similar scripting languages.
• 1+ year of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.
• 1+ year of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.
• 1+ year of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.
• Strong understanding of code promotion methods, build automation, and branching strategies.
• Experience building Docker containers and supporting Docker-based microservices.
• Experience working with Windows Server environments, including IIS and .NET deployment patterns.
• Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia.
Preferred Qualifications
• Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
• Experience supporting large-scale R&D or engineering organizations.
• Familiarity with modern infrastructure automation and release governance practices.
• Familiarity with container orchestration concepts such as Kubernetes.
• Familiarity with Grafana-based monitoring and log management tools.
• Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
• Experience with Ansible or similar configuration management tools.
• Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.
Core Competencies
• Strong troubleshooting, problem-solving, and debugging skills.
• Ability to build environments, systems, and technical solutions from the ground up.
• Quick learner with strong adaptability in changing environments.
• Service-oriented mindset with a focus on supporting internal engineering customers.
• Strong collaboration skills and team-oriented approach.
• Ability to manage multiple priorities and deliver work on schedule.
• Eagerness to learn from experienced team members and grow technical skills.
Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
• Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
• Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
• Openness to learning how AI can improve build, deployment, and operational processes.
• Ability to quickly adopt new AI tools and incorporate them into daily work.
• Able to describe how AI tools could be used to improve a build or deployment task.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID:10627
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
Senior Linux Systems Engineer
We are DemandScience, a global company which never stops innovating in our mission to provide the healthiest and most predictive global B2B data and intelligence for our customers. Our clients include sales and marketing professionals at global companies. Excellent execution is in our DNA. We provide innovative AI-analytics merged with enriched data to identify your next in-market prospects and customers at scale.
Position Summary:
DemandScience is seeking a highly skilled Senior Linux Systems Engineer to join the Lastbounce team and take ownership of a globally distributed, highly automated Linux infrastructure.
This role is responsible for the design, automation, deployment, and lifecycle management of a large-scale Linux environment spanning approximately 350 servers across 20+ global infrastructure providers. The environment is heavily automated and engineered for high performance, scalability, cost efficiency, and operational resilience.
You will play a key role in building and evolving infrastructure standards, automation frameworks, monitoring systems, and deployment pipelines that support a high-volume, real-time internal platform.
This is a hands-on infrastructure and engineering role requiring deep Linux expertise, strong automation skills, and a practical understanding of networking, performance tuning, and distributed systems.
Essential Job Functions “What You’ll Do”:
Linux Infrastructure Engineering
- Design, deploy, and manage a globally distributed fleet of Linux servers (primarily Ubuntu 24.04 LTS)
- Own the full infrastructure lifecycle, including provisioning, configuration, patching, performance tuning, and decommissioning
- Develop and maintain standardised server builds, templates, and configuration baselines
- Optimise systems for performance, reliability, scalability, and cost efficiency
Automation & Configuration Management
- Use SaltStack extensively for:
- Configuration management
- Orchestration
- Automated deployments
- State enforcement and drift correction
- Develop automation to support rapid, repeatable infrastructure deployment across multiple providers
- Automate operational workflows and eliminate manual intervention wherever possible
- Contribute to infrastructure-as-code standards and practices
Networking & Systems Integration
- Configure and troubleshoot complex networking environments, including:
- IPv4 and IPv6 addressing and routing
- Policy routing
- DNS configuration and troubleshooting
- Firewall management (ufw / iptables / nftables / provider-level firewalls)
- VPN connectivity where required
- Diagnose and resolve network-level and system-level performance issues
Monitoring & Operational Excellence
- Work with our custom in-house monitoring and observability platform
- Monitor infrastructure health, system metrics, logs, and alerts
- Perform root cause analysis and implement long-term solutions
- Continuously improve monitoring coverage, alert quality, and operational visibility
CI/CD & Deployment Integration
- Collaborate with software engineering teams to integrate infrastructure with CI/CD pipelines
- Support automated deployment processes across development, staging, and production environments
- Ensure infrastructure supports rapid and reliable code deployment
Troubleshooting & Incident Resolution
- Act as a senior escalation point and SME for complex infrastructure issues
- Diagnose problems across the full stack, including:
- Operating system
- Network
- Storage
- Virtualisation
- Provider-specific issues
- Implement permanent fixes and preventative improvements
Continuous Improvement
- Identify opportunities to improve reliability, automation, performance, and cost efficiency
- Maintain clear technical documentation and operational procedures
- Contribute to infrastructure strategy and architecture decisions
Technical Environment
You will work with technologies including:
- Ubuntu Linux (24.04 LTS)
- SaltStack
- Multi-provider cloud infrastructure, including:
- OVH
- Linode
- Digital Ocean
- Hetzner
- AWS
- Other global providers
- IPv4 and IPv6 networking
- Custom monitoring and observability platform
- CI/CD pipelines and automation tooling
- Virtualisation platforms including VMware, KVM and provider-managed solutions
- Dedicated physical servers
Required Skills & Experience
- Core Linux & Infrastructure
- Including safe in-place upgrades for new Ubuntu LTS versions
- 5+ years of hands-on Linux systems engineering experience
- Deep knowledge of Linux internals, including:
- System startup and systemd
- Networking stack
- Disk and filesystem management
- Process management and performance tuning
- Proven experience managing large-scale Linux environments
Automation & Configuration Management
- Strong experience with SaltStack (or equivalent transferable skill such as Ansible, Puppet, or Chef)
- Experience implementing infrastructure as code
- Strong scripting ability in:
- Bash (essential)
- Perl (essential)
- Python (preferred)
Networking
- Strong practical networking knowledge including:
- TCP/IP fundamentals
- IPv4 and IPv6 addressing and routing
- Provider failover IP’s, floating IP’s
- IPv6 subnet routing – advanced
- DNS
- Provider API automation for forward and reverse zones
- Firewall configuration
- ufw
- Iptables
- nftables
- Network troubleshooting and diagnostics
Cloud & Virtualisation
- Experience working with cloud infrastructure providers
- Understanding of virtualised environments and underlying infrastructure
Monitoring & Reliability
- Experience working with monitoring and alerting systems
- Strong troubleshooting and root cause analysis skills
Essential Qualifications “What You’ll Need”:
- Experience with CI/CD tools such as Jenkins
- Experience with containerisation (Docker, Kubernetes)
- Experience with Squid or other proxy technologies
- Experience working with globally distributed infrastructure
- Experience working in performance-sensitive environments
Personal Attributes
- Strong problem-solving ability and technical curiosity
- Ability to work independently and take ownership
- Strong attention to detail
- Clear communication skills
- Ability to work effectively with engineering and product teams
THE GOOD STUFF!
We embrace diversity and inclusion and encourage our amazing team members at DemandScience to bring their authentic, fun selves to work every day. We offer a culture of innovation, mutual respect, support, and transparency. The competitive and comprehensive benefits our team members enjoy are designed to ensure you and your family members are healthy. Check this out!
- Paid time off
- Medical provided through HMO
- Life Insurance
- Peer-Appreciation Program
- Employee Referral Program
- A fast-paced, innovative culture with an open and collaborative environment, where you can make an impact.
- Join a great organization that cares about employees!
DemandScience is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
#LI-Remote
Find out more at https://demandscience.com/careers/#join-the-team
Ready to apply?
Apply to DemandScience
Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.
The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential.
You:
As a Senior Product Support Engineer at Feedzai, you will serve as the first point of contact for our customers, resolving the most complex and escalated pre-production and post-production technical issues within our cloud-based financial crime prevention platform. This role requires a strong technical foundation, problem-solving mindset, and customer-centric attitude to ensure that customer issues are addressed promptly and effectively.
You’ll be expected to take full ownership of customer incidents, mitigate urgent problems, escalate appropriately to our engineering teams, and follow through until complete resolution. This position involves analyzing complex technical issues across Feedzai’s products , their interaction with customers’ infrastructure, and communicating with stakeholders across all levels of seniority. We are looking for professionals with experience across L1, L2, and L3 support levels—or with the technical capability to operate across these levels.
Your Day to Day:
- Serve as a technical expert on Feedzai’s products, resolving complex customer issues independently.
- Troubleshoot and resolve product and infrastructure-related issues in a 24/7 environment, adhering to established SLA timelines.
- Manage customer communications effectively, including conference calls and status updates to stakeholders.
- Clearly document and communicate issue root causes, impacts, and resolution steps to internal and external stakeholders.
- Escalate critical issues to the appropriate engineering teams and coordinate resolution efforts across multiple tiers of support.
- Serve as the primary technical liaison between Support and Engineering, driving root cause analysis (RCA) and ensuring efficient hand-offs for critical issues.
- Contribute to the continuous improvement of support documentation, including the creation of internal and external knowledge base articles.
- Translate customer feedback into actionable engineering requirements and collaborate with Engineering and Customer Success teams to prioritize enhancements.
- Regularly interact with internal tools and bug-fixing processes using Shell scripting, SQL, and/or Python.
- After 3–6 months, participate in the on-call rotation for handling high-priority issues during weekends (approximately one weekend every three weeks), with additional compensation.
- Serve as a mentor and escalation point for L1 support staff, providing technical guidance and peer review for incident resolution.
You Have & You Know-how:
- Bachelor’s degree in Computer Science, Engineering, or a related technical field—or equivalent professional experience.
- 4–7 years of experience in a technical support, product support, or engineering role.
- Excellent written and verbal communication skills in English, with the ability to produce clear, professional customer-facing documentation (e.g., Root Cause Analysis reports).
- Ability to work autonomously in a fast-paced, dynamic environment.
- Strong technical foundation, with a solid understanding of programming concepts (development experience is a plus, but not required).
- Familiarity with UNIX/Linux systems.
- Understanding of Object-Oriented Programming principles (experience with Java is preferred).
- Hands-on experience with development tools such as Git, IDEs, and related utilities.
- Experience with databases, particularly Cassandra and SQL.
- Knowledge of distributed systems, high-availability architectures, and web technologies (especially REST APIs).
- Familiarity with cloud platforms such as AWS or GCP.
- Exposure to messaging systems like RabbitMQ or Kafka, and coordination tools such as Zookeeper.
#LI-Remote
Your First 30-Days at Feedzai:
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!
Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feedzai does not accept unsolicited resumes from recruiters or employment agencies.
Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.
Ready to apply?
Apply to Feedzai
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
We are seeking an experienced Network Architect to drive the design, modernization, and evolution of our global, multi-cloud, and next-generation enterprise network environments. The ideal candidate brings deep technical expertise, leadership capability, and a passion for automation—helping shape long-term network strategy, resiliency, and performance across a rapidly growing global platform.
Key Responsibilities
- Architect and evolve enterprise, data center, campus, and backbone network architectures using modern, scalable design principles.
- Design and optimize multi-cloud network architectures across AWS, Azure, and GCP, including WAN, cloud security, routing domains, and cross-cloud connectivity.
- Lead EVPN/VXLAN fabric designs, SR-MPLS/SRv6 architectures, and high-performance spine–leaf environments.
- Develop and implement Zero Trust segmentation models, identity-based policies, and micro-segmentation strategies.
- Design and maintain high-availability edge solutions including SD-WAN, SASE, secure remote access, and edge compute networking.
- Drive network automation initiatives using Terraform, Ansible, CI/CD pipelines, and Python-based automation.
- Implement intent-based networking models, configuration validation frameworks, and network digital twin platforms.
- Collaborate with cloud, security, and platform engineering teams on architecture governance, reference patterns, and design standards.
- Develop advanced observability and telemetry solutions using gNMI, gRPC, NetFlow/IPFIX, and cloud-native monitoring platforms.
- Lead troubleshooting, lifecycle management, and capacity planning across hybrid, multi-region, and distributed environments.
Skills & Experience
- 8–12 years of hands-on experience architecting and operating large-scale enterprise or service provider networks.
- Expertise in core routing and switching technologies: BGP, OSPF, IS-IS, MPLS, EVPN/VXLAN, and Segment Routing.
- Deep experience with Cisco (NX-OS, IOS-XR, IOS-XE), Juniper (QFX), and Arista EOS with CloudVision.
- Strong multi-cloud networking experience including AWS Transit Gateway, Cloud WAN, Azure Virtual WAN, and GCP Cloud Router.
- Proficiency in network automation using Terraform, Ansible, Python, and Git-based workflows.
- Knowledge of SASE, SD-WAN, cloud firewalls, WAF, and DDoS mitigation.
- Understanding of Kubernetes networking (Cilium, Calico, AWS CNI) and service mesh architectures (Istio).
- Strong communication, architectural documentation, diagramming, and cross-functional leadership skills.
Preferred Qualifications
- CCIE, JNCIE, or Arista ACE-L3 (active or in progress).
- AWS Advanced Networking Specialty or equivalent cloud certifications.
- Experience with network digital twins, AIOps, or telemetry-driven automation.
- Experience with micro-segmentation platforms such as Illumio, Guardicore, or NSX-T DFW.
- Experience delivering IaC at scale, including CI/CD-driven deployments.
Why Join Us
You will become part of a global architecture and engineering organization focused on cutting-edge, multi-cloud, high-performance networking. This role offers meaningful opportunities to drive architectural strategy, influence enterprise-wide design standards, and shape the future of modern networking.
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID:10261
Reporting into: Manager, Cloud Operations Network, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Site Reliability Engineer (SRE) is responsible for NiCE CXone’s observability tools. This position collaborates with different teams within the company to create and support observability solutions using open-source and enterprise monitoring tools. SREs will work with various monitoring tools located in NiCE CXone’s private cloud environments, AWS and other cloud providers. SREs also provide education to other teams on use of different monitoring tools. They may help define best practices and procedures for using observability tools and ensure that other engineers follow these standards. This position may develop detailed implementation/project plans for deployment of observability solutions. The SRE team leverages automation tools to deploy and manage observability tools. The SRE team actively seeks to learn and evaluate emerging technologies, collaborating with other business units within the company to implement changes that will improve our monitoring and alerting capabilities. This position requires a lot of curiosity, a proven ability to learn quickly and an aptitude for tackling unique problems that need creative solutions.
A good candidate could have a few different combinations of technical experience; we have seen people succeed in this role with NOC, technical support, software development or system administration experience. Showcase your ability to troubleshoot and solve problems and learn new tech fast! We are looking for aptitude and potential, not someone who can tick every box.
How will you make an impact?
- Administer open-source, custom built and enterprise observability tools
- Assist other teams with setting up alerts and notifications
- Support and troubleshoot observability tools to ensure they remain available to our internal customers
- Troubleshoot connections between monitoring agents and SaaS tools
- Configure monitoring agents and applications using JSON, yaml
- Troubleshoot issues with Windows and Linux observability agents
- Collect data from APIs and observability endpoints
- Deploy observability agents and applications using automation tools
- Create automation to eliminate toil and repetitive tasks
- Assist with the enablement and collection of metrics, logs and traces
- Create dashboards in several different observability tools to effectively visualize our data
- Collaborate with other teams to engineer solutions that solve their observability problems
- Train other teams on using observability tools
- Evaluate and document custom monitoring tools built by other engineers
- Other duties as assigned
Have you got what it takes?
- Associate degree in Computer Sciences, Information Technology, Information Services, or equivalent work experience
- Experience working for a SaaS company, with a good understanding of the complexity associated with building in a hybrid cloud environment
- Great troubleshooting skills, seriously, can you track down a problem to its root cause by paying attention to small details in long error messages?
- Experience with any combination of open-source and enterprise observability tools (Prometheus & Grafana, Datadog, Dynatrace, New Relic, Splunk, Elastic)
- Experience with scripting or writing code, this role does require reviewing and occasionally adding to internally developed monitoring tools (Bash, PowerShell, Python, C#, GoLang)
- Comfortable diving unto JSON, yaml and other configuration formats
- Experience in one of the following: Ansible, Rundeck, Salt, Terraform, Chef, Puppet
- Experience troubleshooting network related issues
- Experience working with and troubleshooting REST APIs
- Experience with Windows or Linux administration
- Great communication skills, we collaborate with other teams a lot and we need someone who can convey things in a way that makes sense to both engineers and project managers
- Leadership, we don’t expect you to be a manager, but we’d love it if you can show us a time in your life when you helped guide others towards a winning solution
You will have an advantage if you also have:
- Experience configuring logging agents, rules and pipelines
- Familiarity with APM tools or Synthetic Monitors
- Experience with VoIP solutions
- Networking experience
- Experience working with BMC products (especially Helix)
- Experience working with applications driven by .NET, SQL, and other common Microsoft technologies
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10563
Reporting into: Manager, Cloud Operations, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Duties:
- Deploy, Upgrade, Maintain third party application stacks for metrics, logging and APM
- Advanced troubleshooting of performance issues related to Linux
- Build, Maintain and troubleshoot containerized workloads in Kubernetes or docker
- Maintain CI/CD pipeline for developer code in Gitlab
- Support developers with deploying and maintaining application servers
- Create / Update Ansible code for configuration management of third-party applications
- Create / Update Terraform code for management of infrastructure
- Work with other teams to understand their specific needs and goals for observability and help them follow established processes and best practices to achieve those goals
- Act as a Subject Matter Expert for the Observability stack, answering questions from other teams on how to use the tools we provide
- Provide guidance and training to junior engineers
- Participate in 24x7 On Call support rotating weekly between Observability Engineers
- Work US based daytime hours
Requirements:
This is an intermediate position with expectation the candidate has a good amount of work experience to be self-sufficient.
- Intermediate to advanced knowledge of Linux administration (Ubuntu / Debian / CentOS / RHEL)
- Intermediate to advanced scripting abilities ( Bash / Python )
- Intermediate to advanced experience with hypervisor technologies ( Openstack / VMWare )
- Intermediate knowledge of networking concepts to be able to troubleshoot advance architectures that involve complex networks.
- 2+ years experience with Infrastructure as Code tools such as Terraform
- 2+ years experience with Configuration as Code tools such as Ansible
- 2+ years experience with Grafana or a similar a Dashboarding tool
- 2+ years experience with Observability tools such as:
- Metrics: Prometheus / Mimir / Thanos / VictoriaDb / Graphite / InfluxDb
- Logs: Loki / Elasticsearch / Splunk
- Tracing/APM: Tempo / New Relic / AppDynamics
- 2+ years experience with public cloud operators specifically GCP and AWS
- 2+ years experience with Kubernetes and docker
- 2+ years experience with Kafka
- Experience with git and standard processes (branching and merge/pull request) for collaborative version control
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Ready to apply?
Apply to Five9
[HelloConnect] Product Data Analyst (SQL/Python)
The Role
At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.
The Product Analyst, will take on a key responsibility in our organization make informed decisions by transforming data into actionable insights. In this role, you will use analytical and technical skills including strong Python and SQL knowledge to explore data, uncover trends, and deliver recommendations that drive strategic initiatives. You will collaborate closely with stakeholders across Product, Data, and Business teams to identify opportunities, analyze results, and support data-driven decision-making, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.
We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!
What you’ll do
- Support product and business decision-making by translating requirements into clear analytical questions and delivering actionable insights.
- Perform in-depth analysis using SQL, Python, and statistical techniques to evaluate product performance, user behavior, and business metrics.
- Build data pipelines, automation scripts, and analytical tools to streamline analysis processes.
- Create self-service dashboards and reports when appropriate, with the primary focus on generating insights and recommendations.
- Ensure data accuracy and integrity by applying robust validation and quality checks.
- Analyze A/B tests and product changes to measure impact and inform product decisions.
- Collaborate with stakeholders to present findings, guide discussions, and recommend next steps based on data.
- Maintain comprehensive documentation for analytics projects, tools, and methodologies.
- Take ownership of analytical deliverables, ensuring they remain accurate, relevant, and aligned with evolving business needs.
- Provide ad-hoc analyses and deep dives on strategic questions from leadership and cross-functional teams.
What you’ll bring
- Proficient in SQL for data extraction, transformation, and analysis.
- Experienced in Python (Pandas, NumPy, Scikit-learn, etc.) for data analysis, modeling, and automation.
- Solid understanding of statistical methods and A/B testing for experimental analysis.
- Skilled in using data visualization tools (e.g., Tableau, Power BI, Looker) to create clear and insightful dashboards.
- Experienced in building and maintaining data pipelines and ETL processes for efficient data management.
- Strong ability to translate business questions into analytical frameworks and structured problem-solving approaches.
- Proven experience in analyzing product performance, user behavior, and business metrics to identify trends and opportunities.
- Adept at generating actionable insights and data-driven recommendations from complex datasets.
What we offer
- Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
- Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
- Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
- Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
- Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time
Are you up for the challenge?
The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!
#helloconnect
#LI-Remote
#hcgreenhouse
Ready to apply?
Apply to HelloFresh
Managed Services Consultant
About Rimes
Rimes provides enterprise data management solutions to the global investment community. Driven by our passion for solving the most complex data problems, we provide our clients with investment intelligence that powers more than US$75 trillion in assets under management annually. The world’s leading institutional investors, asset managers and service providers rely on Rimes to help them make better investment decisions using accurate information and industry-leading technology.
About the Role
Rimes is experiencing rapid growth, with the volume and complexity of new customer deals and strategic partnerships increasing each year. At Rimes, Managed Services are viewed as an integral part of the implementation lifecycle for every customer. We are seeking a successful candidate to help scale our infrastructure services within the managed services sector.
The role involves supporting our Application, Infrastructure, and Data Delivery offerings for an exposure management platform and a mission-critical desktop trading application used by a growing global customer base of asset owners and fund managers.
About Rimes Managed Services
Rimes Managed Services is responsible for managing infrastructure, applications, and data delivery for each of our customers. Our managed services are as much about processes and implementing change as they are about investments and technology.
As part of Rimes Managed Services, you will join a growing team of technical specialists who support the application. You will undertake a variety of tasks to support existing client platforms and assist implementation teams with development work.
The role is both technical and client-facing, involving tasks such as technical root cause analysis, development work, and direct communication with our customers to address and resolve issues.
Areas of Responsibility
- Provide customers with key information in the monthly reporting cycle and analytical solutions.
- Offer application support to customers, including technical root cause analysis, bug fixes, and process enhancements.
- Manage Data Delivery SLAs for multiple customers.
- Escalate issues to the 2nd Line/3rd Line Support group.
- Ensure service delivery aligns with KPIs.
- Participate in application releases, including development, testing, and deployment into production.
- Support implementation teams with ongoing and new projects.
- Develop and maintain technical support documentation.
- Aid in product release and UAT testing.
- Monitor and resolve Cloud Infrastructure issues.
- Communicate directly with external vendors and clients to escalate and resolve issues.
You Are:
- Flexible, enthusiastic, and display a positive attitude.
- Capable of multi-tasking, prioritizing, and meeting deadlines.
- Comfortable working independently and using your initiative.
- Interested in technology while understanding the importance of processes and procedures.
- Attentive to detail and able to demonstrate creativity.
- A confident communicator with exceptional interpersonal skills.
Essential Skills & Experience:
- Hands-on SQL programming experience.
- Have knowledge and understanding of equity and fixed income indices.
- Effective analytical and problem-solving skills.
- Sound knowledge of financial spreadsheets, databases, and applications.
- Experience working with, querying, and manipulating large datasets.
- Ability to work independently in a fast-paced environment.
Useful Skills:
- Experience with Cloud Technologies such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud.
- Excel VBA.
- Basic programming knowledge (preferably Python and/or C# .NET).
- Understanding of advanced finance concepts such as Portfolio Management, Rebalancing, and Performance.
- Data Visualization.
Working Schedule:
The working schedule is from 9 PM to 6 AM PHT, Monday through Friday (flexible hybrid).
Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.
Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.
Visit our Careers page to see our complete listings.
Ready to apply?
Apply to Rimes Technologies
Product Support Engineer: APAC (Remote)
About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
About the Role
We're looking for a curious, technically-minded problem solver — not someone to just close tickets.
You'll troubleshoot complex customer issues across voice, messaging, APIs, IoT, and AI products, digging into networking problems, debugging integrations, and analysing logs alongside engineering teams. But this role goes further: we're building an AI-first support model, and as you develop product expertise, you'll help shape it — building bots, automating workflows, and turning repetitive tasks into cron jobs. If you've ever spotted a repetitive task and actually built the fix for it, you'll fit right in. A background in software engineering, networking, or a related technical field (however you got there) is ideal — We care about what you can do, not where you learned it. For all APAC candidates in region this role works Sunday through to Thursday, 9pm - 7am UTC
What You'll Do
- Troubleshoot: complex customer issues across networking, APIs, and communications products
- Investigate: using tools like Postman, cURL, Wireshark, Linux terminal and our internal tooling
- Collaborate: with customers, vendors, and engineering teams to resolve cases
- Automate: contribute to bot-building and workflow automation
- Document: solutions and improve self-service resources
- Learn: VoIP protocols, internal systems, and new technologies as the role evolves
Your Toolkit
- Troubleshooting: Postman, cURL, Wireshark, sngrep, Linux terminal
- Ticketing and Comms: Zendesk, Slack
- Collaboration: Google Workspace (Gmail, Calendar, Docs, Sheets, Meet)
- Automation: n8n, Zapier, OpenClaw (internal AI platform), scripting (Python, Bash, etc.)
- Version Control: GitHub
- Analytics: Metabase, Graylog, Jira
What We're Looking For
Must-Have
- Background in Computer Science, IT, networking, or equivalent hands-on experience
- Networking fundamentals: solid understanding of how the internet works, including DNS, routing, IP addressing, and HTTP/HTTPS
- API experience: comfortable with REST APIs, webhooks, and tools like Postman or cURL
- Linux terminal proficiency: comfortable navigating filesystems, reading logs, and running commands
- Problem-solving mindset: you dig into issues, ask good questions, and don't give up easily
- Communication skills: you'll need to be highly proficient in English, both written and verbal - owning customer communication and technical documentation from day one
Nice-to-Have
- Familiarity with scripting or programming (Python, Bash, JavaScript, or similar)
- Understanding of AI concepts such as RAG, MCPs, embeddings, and prompt engineering
- Experience using n8n, Zapier, Git/GitHub, or similar
You don’t need to tick every box - if you’re keen to learn that's the box that matters most !
Ready to apply?
Apply to Telnyx
About InfoTrust
InfoTrust is a global, privately-owned consulting and solutions agency dedicated to unlocking the power of data to drive marketing performance and business growth. We specialize in digital analytics, media enablement, and privacy-centric solutions that help the world’s largest brands optimize their marketing strategies. Our culture is built on passion, ownership, diversity, trust, respect, and continuous growth—values that have earned us multiple "best places to work" awards, including a Great Place to Work certification.
About this Role
Tag Inspector, an InfoTrust product, is a 10-year industry leader in digital data privacy and governance. We are seeking an Associate Full-Stack Engineer to join our lean, high-impact engineering team. In this role, you will move beyond simple "ticket-taking" to perform forensic debugging, maintain cloud-native infrastructure, and help modernize our core global SaaS platform.
Responsibilities:
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Maintain & Modernize: Support our AWS-based product while incrementally transitioning features toward a new, cloud-agnostic architecture.
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Forensic Debugging: Identify root causes in legacy logic by investigating code history to recommend long-term architectural cures rather than quick fixes.
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Feature Development: Build, test, and ship responsive front-end components in Vue.js and robust backend services in Python.
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Collaborative Support: Take full ownership of maintenance tickets and QA tasks, acting as a force multiplier for senior architects.
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Self-Sufficient Problem Solving: Research unknowns and propose "next steps" independently, demonstrating high resourcefulness before escalating.
You could be a great fit if:
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You have 1–4 years of professional experience with Python (writing clean, maintainable code) and Vue.js (or React/Angular with a willingness to transition).
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You possess a "forensic" mindset—the ability to trace data flow through complex systems and enjoy "reading" code as much as writing it.
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You have foundational experience navigating AWS for legacy maintenance and feel comfortable using Docker and Git.
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You are proficient in querying and managing data in Postgres or MySQL.
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You have a high interest in architectural patterns and web privacy (pixels, cookies, and browser mechanics).
Bonus:
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Prior experience with the "Strangler Pattern" for migrating legacy systems.
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Specific interest or experience in digital privacy regulations (GDPR, CCPA, etc.).
You shouldn’t apply if:
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You prefer a role where tasks are strictly defined and handed off via tickets without the need for deep investigation.
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You are looking for a purely greenfield development environment without the need to maintain or refactor legacy code.
Logistics:
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Employment: This position is hired through our local Professional Employer Organization (PEO) partner in the Philippines: KMC Solutions.
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Location: InfoTrust is looking for a candidate who will work out of our Cebu City or Manila office—fully in person for the first 3 months and then moving to a hybrid schedule.
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Reports to: Director of Product Development
Why work here?
At InfoTrust, employees are deeply connected to our core values and have the opportunity to make a meaningful impact and be their best selves everyday.
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Earn Trust: Deliver on what you promise.
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Be Respectful: Don't be an a**hole.
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Promote Diversity: Seek understanding and be inclusive.
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Take Ownership: There is no "they.” Take initiative.
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Grow Every Day: Learn and apply.
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Contribute With Passion: Desire to do good. Give to grow.
Benefits
Benefits are provided through our local PEO and include, but are not limited to: health/vision/dental insurance, generous PTO, parental leave, and more. Ask your recruiter for more details!
Ready to apply?
Apply to InfoTrust