The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

Role

We are looking for a Sales Engineer to join our Solutions Consulting team. This is a remote role based in Philippines, reporting to the Head of Solution Engineering, Emerging Markets.

As a critical technical partner, you will drive the digital transformation of our enterprise customers by providing expert thought leadership and high-impact technical guidance. You will be responsible for the end-to-end technical sales process, ensuring our solutions are positioned to solve complex business challenges effectively.

What you’ll do (Role Expectations)

• Provide technical thought leadership and advice to enterprise customers on how to transform their digital experience
• Take total ownership of the technical sale and all associated processes
• Identify and qualify technical opportunities while developing and maintaining trusted advisor relationships with key customer stakeholders
• Deliver high-impact sales pitches, technical demonstrations, and whiteboard presentations to ensure successful solution deployments

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree or an equivalent combination of education and professional experience
• 5+ years of experience in presales roles, with at least 3 years specifically focused on selling security solutions and technologies
• Hands-on experience with systems installation and administration of routers/switches
• Deep technical knowledge of network security principles and applications

What Will Make You Stand Out (Preferred Qualifications)

• Technical proficiency with GPO, Active Directory/LDAP, and SSO/SAML integrations
• Strong understanding of HTTP and web security technologies, including proxies, caches, and firewalls

#LI-Remote

#LI-LK2

We are looking for a highly motivated and skilled Atlassian System Engineer to join the Workplace Technology Atlassian platform engineering team. This role is responsible for designing, implementing, and maintaining our cloud Atlassian suites. Additionally, this role will handle UI configurations, automation, and integrations to optimize business processes and user experience.

Responsibilities:

• Design and maintain the global configuration of Atlassian Cloud applications
• Provide support to end-users by troubleshooting issues and assisting with Atlassian tool-related inquiries.
• Configure user provisioning, workflows, automation rules, custom fields, schemes, permissions, add-ons, dashboards, reports, and integrations 
• Configure Confluence spaces, templates, and macros to improve collaboration
• Adhere to tools best practices and standard methodologies to maintain consistency across all instances
• Work with stakeholders to improve user experience and UI configurations for Atlassian suite
• Develop custom scripts to automate administration tasks and enhance productivity
• Maintain comprehensive documentation for Atlassian configurations, features, and processes.
• Ensure documentation is up-to-date and accessible to relevant stakeholders.
• Provide trainings to users and teams to increase user adoption and promote new features

Qualifications:

• Bachelor’s degree or higher in Computer Science, Information Systems, Engineering, or related field.
• 2+ years of admin experience in managing Atlassian Cloud applications
• 1+ years of hands-on experience with Atlassian REST APIs to perform bulk actions or build custom integrations
• Experience using various add-ons, such as eazyBI, custom charts, and script runner

Preferred Qualifications:

• Hands-on administration experience in Jira Service Management and JPD
• Administration experience with JPD, and Atlassian Projects
• Proficiency in Python scripting
• Experience in using Atlassian Analytics and Rovo
• Experience in using Jira plan

# LI_Linkedin

We are looking for a highly motivated and skilled Atlassian System Engineer to join the Workplace Technology Atlassian platform engineering team. This role is responsible for designing, implementing, and maintaining our cloud Atlassian suites. Additionally, this role will handle UI configurations, automation, and integrations to optimize business processes and user experience.

Responsibilities:

• Design and maintain the global configuration of Atlassian Cloud applications
• Provide support to end-users by troubleshooting issues and assisting with Atlassian tool-related inquiries.
• Configure user provisioning, workflows, automation rules, custom fields, schemes, permissions, add-ons, dashboards, reports, and integrations 
• Configure Confluence spaces, templates, and macros to improve collaboration
• Adhere to tools best practices and standard methodologies to maintain consistency across all instances
• Work with stakeholders to improve user experience and UI configurations for Atlassian suite
• Develop custom scripts to automate administration tasks and enhance productivity
• Maintain comprehensive documentation for Atlassian configurations, features, and processes.
• Ensure documentation is up-to-date and accessible to relevant stakeholders.
• Provide trainings to users and teams to increase user adoption and promote new features

Qualifications:

• Bachelor’s degree or higher in Computer Science, Information Systems, Engineering, or related field.
• 2+ years of admin experience in managing Atlassian Cloud applications
• 1+ years of hands-on experience with Atlassian REST APIs to perform bulk actions or build custom integrations
• Experience using various add-ons, such as eazyBI, custom charts, and script runner

Preferred Qualifications:

• Hands-on administration experience in Jira Service Management and JPD
• Administration experience with JPD, and Atlassian Projects
• Proficiency in Python scripting
• Experience in using Atlassian Analytics and Rovo
• Experience in using Jira plan

# LI_Linkedin

LI-Phillippines P24875_3391507

A 3Cloud Senior Quality Engineer is responsible for performing and/or leading testing activities for assigned clients. This includes standards testing tasks, maintaining traceability, defect management, test plan development and reporting. This senior quality engineer role is technical and client facing role. The ideal candidate will have experience in client-facing roles and have success supporting technical discussions with clients. Successful candidates will be able to demonstrate proficiency with the design, implementation, support of technical QE solutions. This position may lead small projects or works with QE Lead/Architect to ensure set QE guidelines and standards are followed by the project team and client expectations are met.

Job Highlights:

• Our technology focus is on Azure – you’ll have plenty of exciting opportunities to grow your skills in Microsoft and Azure in an environment committed to technical excellence and client experience in a very specific, defined space. Six months of experience on our team is worth years somewhere else.
• Microsoft Partnerships – Our great global relationship with Microsoft ensures that we have a pipeline of cutting-edge Azure work opportunities, and access to the teams that have built the platform. You won’t find this at other places.
• Competitive compensation package, salary, allowance, standard benefits including quarterly and annual performance-based cash bonus and other remuneration.
• Great working environment and company culture with flexible work location.

Key Responsibilities:

• Apply knowledge of Quality Engineering and testing areas (Automation, Performance, Data quality, AI, While box, Blackbox) to define and advise in test planning
• Drive high‑quality delivery by performing both manual and automated testing, ensuring full coverage across functional, system, data, and AI components.
• Assist or Lead the design and implementation of comprehensive test strategies, quality processes, and documentation for assigned project.
• Maintain accurate record results, test cases, and share feedback to the project team
• Ensure all QE deliverables meet quality standards, aligning with project objectives and organizational best practices.
• Actively assist or lead defect triage process
• Develop and validate test data, data pipelines, and infrastructure from both functional and system perspectives.
• Evaluate and test machine learning models, including LLM behavior, prompt robustness, model outputs, and performance metrics.
• Mentor junior team members, promote QE best practices, and contribute to continuous improvement initiatives across the Quality engineering practice.

Qualifications:

• Bachelor’s degree in computer science, or a closely related discipline.
• Solid experience in QA methodologies, test planning, automation, and quality engineering practices.
• Strong proficiency in automation tools such as Selenium, Playwright, or equivalent frameworks.
• Solid programming skills in Python, C#, Java, or similar languages.
• Hands‑on experience testing data pipelines, ETL workflows, and analytics platforms (Databricks, Fabric preferred).
• Understanding of machine learning principles, model evaluation metrics and AI system behavior
• Ability to test LLM behavior, prompts, and AI model outputs.
• Ability to execute comprehensive test plans for AI models and systems.
• Excellent analytical, problem‑solving, communication, and presentation skills.
• Demonstrated ability to work cross‑functionally and influence engineering teams.
• Passion for innovation, continuous learning, and staying current with emerging QE and AI technologies.
• Relevant certifications (Azure, Microsoft, Agile, etc.) are a plus.
• Experience on Load and Performance Testing
• Experience API Automation, C#
• Experience with cloud platforms, especially Azure, is preferred.

Note:

• This role will be temporarily working onsite in our Makati Office.
• Priority will be on ASAP joiners

So, what’s the role all about?

Data Engineer at NICE CXone sits between the teams that build data products and the infrastructure that runs them. We keep Snowflake environments healthy, get changes deployed safely through maintenance windows, and make sure the pipelines and systems our partners depend on stay observable and reliable. 

Your time will be split between operational work — coordinating and executing change requests, monitoring systems, supporting deployments — and project work focused on improving how we operate: better automation, cleaner alerting, more resilient processes. 

How will you make an impact?  

Release & deployment operations 

• Coordinate and execute build and release activities across multiple production regions within scheduled maintenance windows 
• Manage day-to-day operations of release pipelines, including Jenkins and GitHub Actions workflows, on behalf of data engineering teams 
• Author and manage Change Requests in ServiceNow, following CAB and CHG guidelines 
• Respond to platform alerts, investigate issues, and keep stakeholders informed 

Observability & support 

• Perform ongoing monitoring and maintenance of Snowflake environments — warehouse performance, access, and cost 
• Monitor MSK (Kafka) consumers and producers via CloudWatch; escalate or resolve anomalies 
• Keep runbooks current and contribute to post-incident reviews 
• Support data engineering teams with deployment questions and environment issues 

Improvement & automation 

• Identify and prototype improvements to DataOps processes through scripting and automation 
• Build and maintain tooling that reduces toil and improves the reliability of our release pipeline 

Day-to-Day Tech 

• Snowflake
• AWS (S3, IAM, CloudWatch, Lambda)
• Jenkins  ·  GitHub Actions 
• MSK / Kafka 
• Apache Airflow 
• Python 
• ServiceNow 
• Jira

Have you got what it takes?

• 3+ years in a DataOps, Platform Operations, or DevOps/SRE role supporting data infrastructure 
• Snowflake: hands-on with RBAC, warehouses, multi-environment administration, and SQL 
• AWS: S3, IAM, CloudWatch, Lambda — comfortable in the console and with the CLI 
• Experience defining and working within CI/CD pipelines using Jenkins and/or GitHub Actions 
• Python scripting for operational automation 
• Experience working within a formal change management process: CRs, maintenance windows, approvals 
• Clear communicator when things break — you keep stakeholders informed without being asked 
• Comfortable working async across time zones in a distributed team 
• Familiar with AI tools and comfortable using them in day-to-day work 

Nice to Have 

• Apache Airflow — DAG monitoring and operational support 
• MSK / Kafka operational experience 
• Infrastructure as Code experience — Terraform or similar 
• Prometheus & Grafana for monitoring and dashboards 

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10730
Reporting into: Manager, Engineering, Data CX
Role Type: Individual Contributor

So, what’s the role all about?

Associate Data Engineer at NICE CXone sits between the teams that build data products and the infrastructure that runs them. We keep Snowflake environments healthy, get changes deployed safely through maintenance windows, and make sure the pipelines and systems our partners depend on stay observable and reliable. 

Your time will be split between operational work — coordinating and executing change requests, monitoring systems, supporting deployments — and project work focused on improving how we operate: better automation, cleaner alerting, more resilient processes. 

How will you make an impact?  

Release & deployment operations 

• Coordinate and execute build and release activities across multiple production regions within scheduled maintenance windows 
• Manage day-to-day operations of release pipelines, including Jenkins and GitHub Actions workflows, on behalf of data engineering teams 
• Author and manage Change Requests in ServiceNow, following CAB and CHG guidelines 
• Respond to platform alerts, investigate issues, and keep stakeholders informed 

Observability & support 

• Perform ongoing monitoring and maintenance of Snowflake environments — warehouse performance, access, and cost 
• Monitor MSK (Kafka) consumers and producers via CloudWatch; escalate or resolve anomalies 
• Keep runbooks current and contribute to post-incident reviews 
• Support data engineering teams with deployment questions and environment issues 

Improvement & automation 

• Identify and prototype improvements to DataOps processes through scripting and automation 
• Build and maintain tooling that reduces toil and improves the reliability of our release pipeline 

Day-to-Day Tech 

• Snowflake
• AWS (S3, IAM, CloudWatch, Lambda)
• Jenkins  ·  GitHub Actions 
• MSK / Kafka 
• Apache Airflow 
• Python 
• ServiceNow 
• Jira

Have you got what it takes?

• 2+ years in a DataOps, Platform Operations, or DevOps/SRE role supporting data infrastructure 
• Snowflake: hands-on with RBAC, warehouses, multi-environment administration, and SQL 
• AWS: S3, IAM, CloudWatch, Lambda — comfortable in the console and with the CLI 
• Experience defining and working within CI/CD pipelines using Jenkins and/or GitHub Actions 
• Python scripting for operational automation 
• Experience working within a formal change management process: CRs, maintenance windows, approvals 
• Clear communicator when things break — you keep stakeholders informed without being asked 
• Comfortable working async across time zones in a distributed team 
• Familiar with AI tools and comfortable using them in day-to-day work 

Nice to Have 

• Apache Airflow — DAG monitoring and operational support 
• MSK / Kafka operational experience 
• Infrastructure as Code experience — Terraform or similar 
• Prometheus & Grafana for monitoring and dashboards 

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10733
Reporting into: Manager
Role Type: Individual Contributor

It’s not just about the compliance; it’s about the mission!

At Career TEAM, we work to accelerate the human condition. Our award-winning portal, Career EDGE, transforms lives across the U.S.—and behind every secure experience is a cybersecurity expert like you.

We are looking for a Senior Information Security Engineer with deep experience in StateRAMP, FedRAMP, and/or TX-RAMP to take charge of our compliance efforts and champion a culture of security from code to cloud. You'll be the linchpin in our security architecture, helping to ensure Career EDGE meets the most rigorous standards for protecting government data—while working with a purpose-driven team that values innovation and impact.

Why Join Us?

By joining this incredible company, you will be:

• A founding security leader shaping how we build trust into every layer of our product.

• Play a major role in our NIST 800-53 compliance programs and our efforts to obtain and maintain a GovRAMP verified status.

• Working on a product that directly helps thousands of individuals access workforce and educational services.

• Driving continuous improvement of security controls, policies, and architecture across cloud infrastructure.

• Mentoring engineers and advising product teams on secure-by-design principles.

• Enjoy a fully remote work environment.

Your Impact on Career TEAM’s Success:

As a Senior Information Security Engineer, your focus will be both strategic and hands-on:

Security Compliance Leadership

• Lead the end-to-end process of StateRAMP readiness, gap remediation, and authorization.

• Provide guidance and oversight for FedRAMP Moderate and TX-RAMP certification efforts.

• Manage communication with third-party assessment organizations (3PAOs) and security consultants.

• Maintain the System Security Plan (SSP), POA&M, and related documentation.

Architecture & Technical Oversight

• Design and maintain secure cloud infrastructure (primarily AWS), aligned with NIST 800-53 controls.

• Implement technical safeguards for identity & access management, vulnerability management, and incident response.

• Support DevOps teams in security automation and secure CI/CD pipelines.

• Conduct risk assessments and penetration test planning and review.

Team Enablement & Policy

• Collaborate with executive leadership on security strategy.

• Develop training materials to raise internal security awareness.

• Ensure alignment between security policies and engineering practices.

What We’re Looking For:

• Located in the Philippines with night shift work hours (to overlap with U.S. team).

• Proven experience leading or significantly contributing to StateRAMP, FedRAMP, and TX-RAMP compliance efforts.

• Expertise in NIST 800-53, FIPS 199/200, and continuous monitoring frameworks.

• Hands-on experience with AWS security services (IAM, GuardDuty, CloudTrail, Security Hub, etc.).

• Strong understanding of SOC2, GovRAMP, DevSecOps practices, and cloud infrastructure.

• Exceptional written and spoken English skills.

• Bachelor's degree in Cybersecurity, Computer Science, or a related field; relevant certifications (e.g., CISSP, CCSP, AWS Security Specialty) are a strong plus.

• Bonus: Experience with audit response, SIEM tools, or zero trust architecture.

Ready to lead security for a platform that changes lives?
Apply today and help us build trust into every login, every connection, and every breakthrough.

The opportunity

Are you looking for a great career with a growing company where you can make an impact and be part of an exciting team? If you are passionate about technology and interested in joining a team of collaborative colleagues who respectfully and courageously seek to challenge the status quo, you’ve found the right place. We are looking for people who enjoy creating tools to automate processes and are passionate about finding solutions to difficult problems.

We are looking for a DevOps Engineer II to join our team. We have an “always learning” culture driven to improve both as individuals and as a team. We are a Scrum-based Agile team that strives to deliver business value quickly. Our ideal candidate must maintain a high level of ownership and see assignments through to completion.

We containerize and deploy a microservice architecture – with a technology stack that includes languages like Python, PHP, and Vue.js. – using Kubernetes (EKS) on AWS. We use MySQL, Redshift, and Redis for databases and caching. We use GitHub Actions and ArgoCD for our CI/CD pipeline. We use Cloudflare for our CDN/WAF. Do you love IaC? Because we do and use Terraform/OpenTofu to create infrastructure.

You will be responsible for engineering support, service delivery, reliability, scalability, monitoring, and creating some of our infrastructure-as-code, just to name a few key responsibilities.

Employment Level: Pro 2 - Mid-Level I   

Employment Type: Full-Time (Contract-to-Hire: 2-week evaluation period)

Location: Philippines 

Working Hours: 4 pm to 1 am PHT (Preferred 9 pm to 6 am PHT during the first 1-2 months of onboarding) 

What you'll do

• Support the Engineering teams in whatever way possible for them to be successful.
• Help with the day-to-day administration of live production systems to “keep the lights on”.
• Improve, as well as maintain, processes that utilize containerization and orchestration technologies such as Docker and Kubernetes to help us standardize and scale systems.
• Deploy and maintain critical applications on cloud-native microservices architecture.
• Design, implement, and maintain secure automation solutions for various environments.
• Increase the sophistication of our observability and alerting/escalation processes.
• Manage our continuous integration and delivery pipeline to maximize efficiency.
• Implement industry best practices for system hardening / monitoring as well as configuration management.
• Continuously evaluate existing systems for industry standards and make recommendations for improvement.
• Keep up to date on modern technologies and trends, and advocate for their inclusion within products when it makes sense.
• Help define, document, evolve, and evangelize high engineering standards and best practices across multiple areas.

Who you are

• Minimum of 2 years in a Technology role with at least 1 year experience working in a DevOps position.
• Strong experience with Linux, Kubernetes, Terraform, GitHub Actions, and Cloud systems.
• Strong programming skills in one or more scripting languages.
• Experience with AWS. And GCP experience is a plus.
• Experience with CI/CD implementation tools and understanding of CI/CD best practices.
• Experience with Infrastructure as Code (IaC) and understanding of IaC best practices.
• Ability to learn and apply new technologies through self-learning.
• Ability to retain and protect confidential material.
• Ability to thrive in a reactive environment.
• Excellent time management and planning skills are essential.
• Previous Software Engineering experience is a plus.
• Must have a working laptop/pc and internet and back-up connection
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
• Healthcare: Healthcare reimbursement to help ensure you are covered.
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
• Wellness Perks: Access the Headspace app to support your well-being.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.

So, what’s the role all about?
Implementation Engineers collaborate with both new and existing clients to implement NICE products, acting as experts in configuring the client’s NICE portal and integrating it into their business processes. They take primary responsibility for setting up and implementing technical systems and applications, leveraging configuration tools, programming knowledge, and project management expertise.

How will you make an impact?

• Collaborate with clients to gather requirements and design tailored implementation strategies.
• Configure contact center solutions, including advanced call flows, IVR paths, APIs, and integrations.
• Configure and implement the client’s portal, utilizing NICE platform tools, including advanced features like APIs and integrations.
• Collaborate closely with Engagement Managers and Implementation Consultants to ensure successful onboarding and implementation.
• Troubleshoot technical issues during implementation and support User Acceptance Testing (UAT) to meet client requirements.
• Manage multiple client engagements simultaneously, ensuring timely and high-quality delivery.
• Document configuration steps, create process plans, and develop guides for specific products or features.
• Act as a key resource for improving configuration and implementation processes, sharing best practices and identifying areas for efficiency gains.
• Provide feedback to the Product Management team to support product enhancements and client needs.
• Use project management and ticketing tools like Asana, Rocketlane, Salesforce, Jira, and Confluence to track and manage implementation workflows.

Have you got what it takes?

• Bachelor’s degree in Telecommunications, Computer Science, or a related field.
• 3+ years of experience in implementing SaaS solutions, preferably in the contact center or telecommunications space.
• Previous experience in project implementation, customer service, or technical support is required.
• Experience in client-facing implementation is essential, ensuring successful project delivery and building strong relationships.
• Knowledge of programming languages, such as JavaScript, HTML, Perl, or Java.
• Experience with APIs, webhooks, and integrating third-party systems.
• Familiarity with IVR systems and contact center workflows.
• Basic knowledge of Data Base and writing SQL queries
• Proficiency in troubleshooting and problem-solving in complex technical environments.
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Self-motivated with strong organizational and time management skills.

Preferred Skills:

• 2 years of experience working with the LiveVox or NICE CXone Product Line and Configuration Tools, or other contact center solution(s)
• Knowledge of cloud technologies and platforms (e.g., AWS, Azure).
• Experience in implementing digital channels such as Email, SMS, Chat, and Chatbot, etc.
• Certification in project management methodologies (e.g., PMP, Agile).

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9805
Reporting into: Manager
Role Type: Individual Contributor

So, what’s the role all about?

Associate Data Engineer at NICE CXone sits between the teams that build data products and the infrastructure that runs them. We keep Snowflake environments healthy, get changes deployed safely through maintenance windows, and make sure the pipelines and systems our partners depend on stay observable and reliable. 

Your time will be split between operational work — coordinating and executing change requests, monitoring systems, supporting deployments — and project work focused on improving how we operate: better automation, cleaner alerting, more resilient processes. 

How will you make an impact?  

Release & deployment operations 

• Coordinate and execute build and release activities across multiple production regions within scheduled maintenance windows 
• Manage day-to-day operations of release pipelines, including Jenkins and GitHub Actions workflows, on behalf of data engineering teams 
• Author and manage Change Requests in ServiceNow, following CAB and CHG guidelines 
• Respond to platform alerts, investigate issues, and keep stakeholders informed 

Observability & support 

• Perform ongoing monitoring and maintenance of Snowflake environments — warehouse performance, access, and cost 
• Monitor MSK (Kafka) consumers and producers via CloudWatch; escalate or resolve anomalies 
• Keep runbooks current and contribute to post-incident reviews 
• Support data engineering teams with deployment questions and environment issues 

Improvement & automation 

• Identify and prototype improvements to DataOps processes through scripting and automation 
• Build and maintain tooling that reduces toil and improves the reliability of our release pipeline 

Day-to-Day Tech 

• Snowflake
• AWS (S3, IAM, CloudWatch, Lambda)
• Jenkins  ·  GitHub Actions 
• MSK / Kafka 
• Apache Airflow 
• Python 
• ServiceNow 
• Jira

Have you got what it takes?

• 2+ years in a DataOps, Platform Operations, or DevOps/SRE role supporting data infrastructure 
• Snowflake: hands-on with RBAC, warehouses, multi-environment administration, and SQL 
• AWS: S3, IAM, CloudWatch, Lambda — comfortable in the console and with the CLI 
• Experience defining and working within CI/CD pipelines using Jenkins and/or GitHub Actions 
• Python scripting for operational automation 
• Experience working within a formal change management process: CRs, maintenance windows, approvals 
• Clear communicator when things break — you keep stakeholders informed without being asked 
• Comfortable working async across time zones in a distributed team 
• Familiar with AI tools and comfortable using them in day-to-day work 

Nice to Have 

• Apache Airflow — DAG monitoring and operational support 
• MSK / Kafka operational experience 
• Infrastructure as Code experience — Terraform or similar 
• Prometheus & Grafana for monitoring and dashboards 

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10732
Reporting into: Manager
Role Type: Individual Contributor

So, what’s the role all about?

This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.

How will you make an impact?  

Key Responsibilities
•    Design, implement, and optimize continuous integration and continuous deployment pipelines across multiple applications and environments
•    Lead efforts to build and mature software-defined infrastructure and infrastructure automation practices
•    Coordinate complex build and release activities across engineering, operations, QA, and other stakeholders
•    Define, implement, and improve automated quality gates, release controls, and deployment standards
•    Partner with engineering teams to establish code quality metrics, delivery measurements, and operational standards
•    Identify process gaps and drive improvements in build automation, deployment efficiency, scalability, and reliability
•    Research, evaluate, prototype, and recommend new tools and technologies to improve DevOps capabilities
•    Provide technical leadership and guidance on DevOps best practices, branching strategies, environment management, and release processes
•    Manage and support day-to-day operations of source control, pipeline, build, and deployment systems
•    Lead maintenance, upgrades, troubleshooting, and performance tuning of DevOps platforms and tooling
•    Support production and pre-production release activities, including occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
•    Mentor other engineers and contribute to the growth of DevOps knowledge and maturity across the organization

Required Qualifications
•    4+ years of experience working with Git-based source control systems, preferably GitHub
•    3+ years of experience writing Python, Shell, or similar scripting languages
•    2+ years of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies
•    3+ years of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms
•    2+ years of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms
•    Strong experience with build automation, code promotion techniques, branching strategies, and release orchestration
•    Experience building, deploying, and supporting Docker containers and Docker-based microservices
•    Strong understanding of CI/CD design patterns, pipeline governance, and deployment best practices
•    Experience working with Windows Server environments, including IIS and .NET deployment patterns
•    Strong understanding of cloud infrastructure and automation frameworks
•    Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia

Preferred Qualifications
•    Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
•    Experience supporting enterprise-scale engineering or R&D organizations.
•    Experience with cloud infrastructure, automation, and platform reliability practices.
•    Familiarity with container orchestration concepts such as Kubernetes.
•    Familiarity with Grafana-based monitoring, observability, and log management tools.
•    Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
•    Experience mentoring engineers or leading technical initiatives across teams.
•    Experience with Ansible or similar configuration management tools.
•    Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.

Core Competencies
•    Excellent troubleshooting, problem-solving, and debugging skills.
•    Ability to design and build environments, systems, and solutions from the ground up.
•    Strong ownership mindset and ability to lead initiatives in close collaboration with the team.
•    Quick learner with the ability to adapt to evolving technologies and priorities.
•    Service-oriented approach with a strong focus on enabling engineering teams.
•    Strong collaboration skills and team-first attitude.
•    Ability to manage multiple priorities and deliver high-quality work on schedule.
•    Strong judgment and decision-making in high-pressure or time-sensitive situations.
•    Willingness to share knowledge and support the development of junior team members.

Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
•    Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
•    Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
•    Openness to learning how AI can improve build, deployment, and operational processes.
•    Ability to quickly adopt new AI tools and incorporate them into daily work.
•    Ability to evaluate AI tools and assess their practical value for CI/CD and infrastructure automation.
•    Expected to prototype and integrate AI-driven solutions into existing pipelines and workflows.
•    Contribute ideas and feedback to the team's AI adoption strategy.
•    Stay current with emerging AI tooling relevant to DevOps and share findings with the team.
•    Able to evaluate an AI tool's fit for a specific CI/CD challenge and articulate trade-offs.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10629
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor 

About the role

The focus of this role is to bolster Auctane's global engineering and operations within the Information Security Group. This position reports directly to the CISO and entails the leadership of several security programs within the engineering and operations teams.

The successful candidate will be instrumental in defining and developing the technology and processes governing cybersecurity practices to secure Auctane's global infrastructure. The role will specifically concentrate on securing the Enterprise and Cloud Infrastructures, alongside managing security operations responsibilities.This critical role requires a successful candidate to be a key contributor in establishing and evolving the technology and processes that define Auctane's global cybersecurity practices. The primary focus of this position is to secure the Enterprise and Cloud Infrastructures while also managing core security operations.

The Infosec group operates as part of the broader R&D Tech function, which utilizes modern architectural patterns and technologies, including AI, at scale and pace. This is a fully on-site position located in Manila, Philippines, with the primary shift scheduled between 10 pm to 7 am PHT, and flexibility to support other hours. 

Travel Requirements: Up to 10% travel required.

About the team

We have a flat and open engineering culture where diverse opinions and perspectives are valued, data and evidence beats opinion and hierarchy, backed by honest and frank discussions. We passionately believe in forming autonomous, cross functional teams who are empowered to deliver our ambitious strategy. Our engineering culture is characterized by its flat and open structure, where diverse opinions and perspectives are highly valued. Decisions are driven by data and evidence, superseding opinion and hierarchy, and are supported by candid and transparent discussions. We are strong advocates for the formation of autonomous, cross-functional teams who are fully empowered to execute our ambitious strategy. We strongly support cross-collaboration and mission driven autonomous teams that are given full authority to implement our ambitious strategy. Our ambitious strategy is implemented by autonomous, mission-driven teams that are fully empowered to act and strongly encouraged to cross-collaborate.

What will you be doing?

• ReviewWorking to review and enrich playbooks and see opportunities for automation efficiencies in our Security detection and response capabilities.
• Liaising with the Engineering teams on incident response, vulnerability management and remediation actions
• Responsible for providing technical expertise in the support of security incidents using a plethora of leading security tools, coupled with continuous learning and training
• Working with AWS & GCP Cloud-native security tooling such as GuardDuty, Security Hub,  GCP Security Command Center to ensure a level of protection & monitoring of threats in Auctane Public Cloud environments. 
• Following up on regular security reviews, vulnerability, risk assessments and audits utilising our CSMP tool Wiz and Endpoint vulnerability tool Crowdstrike.
• Building relationships with all staff to promote “Security by Design” throughout the Engineering Teams and wider business.
• Being part of the internal Infosec / cyber security incident process - investigate suspected attacks and help manage security incidents, including providing post-mortem analysis, identify causes, develop solutions and preventive measures
• Responding swiftly to new and emerging security threats and vulnerabilities, investigate suspected attacks and be an integral part of the Information security incident process
• Learning and training, to enhance knowledge of Security Orchestration and Automation.

What are we looking for?

• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related technical field
• 8+ years of progressive experience in cybersecurity, with at least 3-5 years in leading large scale cyber security implementations
• Experience defining and leading several cyber security programs for large scale organizations
• Advanced level experience at least in one or two security domains within the Enterprise and Cloud Infrastructures to develop threat detections and mitigation strategies 
• Experience leading projects and programs while defining the roadmap and milestones, and communicating with to technical and non-technical stakeholders while advising senior management 
• Experience leading other engineers and analysts while collaborating with the external team members
• Able to balance the demands of delivering high quality and demanding timescales.
• Relevant industry certifications (e.g. CISSP, CISM, CRISC, AWS Security, GCP Security)

What will make you stand out?

• Expert-level knowledge of AWS, Azure, and/or GCP security
• Expertise in vulnerability and risk management across public cloud and enterprise environments
• Expertise in leading advanced threats detection and prevention programs in a cross-functional environment 
• Expertise in developing security patterns with architectural recommendations
• Advanced experience in software development practices, automation with basic knowledge of AI

The Tech

• AWS, GCP, SaaS, and Enterprise
• Artificial Intelligence Solutions (Gemini, Claude, internal)
• CNAPP, DSPM, and Cloud Security Solutions
• Application Security Technologies (DAST, SAST, SCA, ASM)
• Email Security Technologies
• SIEM Solutions and Detection Technologies
• Google Workspace
• Vulnerability Management Solutions
• Application Security
• Python, PowerShell, Bash

What do we offer?

🌿 1. Health & Well-being
Auctane prioritizes the health and well-being of our employees and their families.

🩺 HMO Medical Insurance:

• Tiered Maximum Benefit Limit (MBL) based on job level.
• Comprehensive coverage for the employee and up to two (2) dependents.

🦷 Dental Insurance:

• Coverage for essential dental care services.

🧠 Mental Health & Employee Assistance Program (EAP):

• Access to confidential counseling and support services for mental health and personal challenges.

🏃 Wellness Program:

• Initiatives and resources designed to promote physical and mental well-being.

2. Financial Security & Compensation Enhancements
We offer benefits aimed at providing financial stability and enhancing your overall compensation.

❤️ Life Insurance:

• Financial protection for your loved ones.

⚠️ Accidental Death and Dismemberment (AD&D) Insurance:

• Additional financial protection in the event of accidental death or dismemberment.

🍽️ Meal and Clothing Allowance:

• Up to 3,000 PHP per month for meal and clothing expenses.

🎯 Bonuses and Supplemental Income:

• Opportunity to earn extra wages through company contests and incentives.

3. Time Off & Work-Life Balance
Auctane recognizes the importance of rest and personal time for a healthy work-life balance.

🌴 Paid Vacation Days:

• 15 paid vacation days per year, with additional days increasing with tenure.

🤒 Paid Sick Days:

• 15 paid sick days per year.

🎉 Paid Holidays:

• Observation of statutory national and local holidays.

💐 Bereavement Leave:

• Supportive leave in times of personal loss.

4. Professional Development & Recognition
We invest in your continuous growth and acknowledge your contributions to Auctane's success.

📚 Education Benefits:

• Support for continuous learning and professional development.

🤝 Referral Program:

• Incentives for recommending great talent to join the team.

About Bold Business

Bold Business is an AI-first U.S. based global workforce solutions company rebuilding how businesses operate in the AI era. We build AI-Amplified Talent™, custom AI agents, and automation systems for clients like AT&T, JP Morgan, and Verizon — and we back every engagement. If you want to build things that ship and matter, you'll fit right in.

The Role 

You are the technical standard-setter and primary builder for how AI systems are designed, built, and shipped at Bold.

You will:

• Architect systems
• Build them yourself
• Set the bar for everyone else

If you haven’t personally shipped production AI systems end-to-end, this role will not be a fit.

What You’ll Do

Build Real Systems

• Design and ship production RAG pipelines (end-to-end)
• Build multi-agent systems used by real clients
• Integrate LLMs into production workflows (not prototypes)
• Own backend systems (FastAPI, multi-tenant, secure)
• Deploy with Docker + CI/CD + cloud
• Measure and improve output quality before anything ships

Set the Standard

• Define how AI systems are built at Bold
• Establish architecture patterns, prompting standards, and data flows
• Own code quality and reviews — nothing ships without your approval
• Choose tools, frameworks, and infrastructure
• Mentor engineers and raise the performance bar across the team

Non-Negotiable Requirements

English communication — non-negotiable

• Advanced to fluent English — written and spoken
• Ability to explain technical concepts clearly to non-technical stakeholders: clients, founders, business owners
• Professional written communication across emails, Slack, documentation, and status updates
• Comfortable on video calls and async communication with a U.S.-based team

RAG (This Defines the Role)

• You have shipped 2+ production RAG systems (not demos)
• You can explain every decision (chunking, embeddings, retrieval, re-ranking)
• You’ve worked with vector databases in production
• You’ve debugged real issues (hallucination, low recall, bad retrieval)
• You’ve built multi-tenant systems with clean data separation
• You know how to measure and improve output quality

Core Engineering

• 5+ years Python in production
• 3+ years building AI/LLM systems used by real users
• LangChain / LangGraph in production (not tutorials)
• Experience designing multi-agent systems
• Strong backend experience (FastAPI or equivalent)
• Docker, CI/CD, cloud deployment
• Security fundamentals (auth, secrets, isolation)
• Strong written English (clear, direct, professional)
• Proven ability to set and enforce engineering standards

Strong Signals (Highly Valued)

• LlamaIndex, hybrid search, or re-ranking models
• RAG over complex data (PDFs, tables, images)
• Open-source LLMs (Ollama, vLLM)
• MLOps, evaluation, monitoring
• Voice AI pipelines
• Experience leading technical direction for a team
• Client-facing delivery experience

Who You Are

• You build and think in systems, not just features
• You don’t wait to be unblocked — you solve it
• You care about clean, scalable systems in production
• You can explain complex systems simply
• You push standards higher, even when it’s uncomfortable

Experience: 5–8 years
Proof: Live systems with real users (required)

How We Evaluate You

We will ask you to:

• Walk through a system you built in detail
• Explain your architectural decisions
• Build a working RAG pipeline
• Show how you think, not just what you know

Bold Business

AI-First. Standards-First. Delivery-First.
We build systems that ship, scale, and earn trust.

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

As a Solutions Engineer, you will be responsible for the technical elements of the sales process through the discovery of customer requirements and the positioning of our products to meet those needs.  You will use your experience and knowledge to clearly articulate our value to the customer through presentations, demonstrations, and the successful completion of proof-of-concept evaluations.

What You’ll Do

• Deliver solution presentations, demonstrations and recommendations to prospects and customers.
• Develop technical relationships with existing customers through Quarterly Technical Reviews.
• Assist in response to Request for Proposals/Information.
• Represent BeyondTrust at Trade Shows, Seminars, and other Company Events.
• Use common Sales & Marketing applications such as Salesforce, Confluence, Skytap, etc.
• Support technical evaluations of our products, including the development of Proof-of-Concept Success Plans.
• Provide support for BeyondTrust Partners.
• Continue to develop both BeyondTrust product and industry knowledge.

What You’ll Bring

• Bachelor’s degree in computer science (Information Systems) or related field
• 2+ years of experience as a pre-sales engineer and/or support engineer in privileged access management or an adjacent enterprise application such as IAM, SIEM, ITDR, etc.
• 3+ years of experience working for global software vendors.
• Ability to highlight product differentiators against competitors.
• Prior experience presenting security products at trade shows and security conferences.
• Significant experience supporting Microsoft Windows, Mac, Linux/Unix, Active Directory, SQL, etc.
• Ability and willingness to travel up to 50%.
• Working knowledge of VMware and Hyper-V virtual environments.

Nice To Have

• Certifications: CISSP, CISA, CCSP, CEH
• Building, supporting, and selling security solutions experience preferred.
• Experience with BeyondTrust products
• DevOps experience

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com. 

#LI-EG1

About Bold Business

Bold Business is an AI-first U.S.-based company building automation systems, AI agents, and production software for clients like AT&T, JP Morgan, and Verizon. We ship real systems that deliver impact — not experiments.

The Role

We’re hiring a Senior Python Engineer who can own both backend systems and the data layer behind them. This role sits between backend and data — you will build APIs, design pipelines, and ensure the data powering AI systems is clean and reliable.

You’ll work under a Lead Architect. You are expected to execute independently and own outcomes.

What You’ll Do

• Build and maintain production Python APIs (FastAPI or similar)
• Design and run data pipelines (ETL, ingestion, transformation)
• Own data quality — validation, monitoring, failure handling
• Structure data for RAG systems and AI agents
• Design and manage databases (PostgreSQL + vector DBs)
• Integrate external systems (APIs, webhooks, third-party tools)
• Debug across backend, data pipelines, and AI outputs

Non-Negotiables (Knockout Requirements)

You should not apply if you cannot clearly demonstrate all of the following:

1. Strong English communication (written and spoken)
   You can clearly explain technical concepts to non-technical stakeholders and operate in a U.S.-based team environment.
2. You have built and maintained production Python APIs
   (not tutorials or small scripts — real systems in use)
3. You have owned data pipelines end-to-end
   (ingestion → transformation → reliability in production)
4. You are strong in SQL and database design
   (schemas, performance, tradeoffs — not just basic queries)
5. You have worked with real, messy data
   (multiple sources, failures, edge cases — not clean datasets)

Required Skills

• Python (4–6 years, production backend + data work)
• FastAPI or similar frameworks
• Strong SQL and database design
• API integrations (REST, webhooks)
• Testing and clean Git workflows

AI / Data Context (Expected Working Level)

• LLM API integration (OpenAI, Anthropic, etc.)
• Understanding of how RAG systems use data
• Prompt structure and output handling
• Exposure to vector databases (pgvector, Pinecone, etc.)

Nice to Have

• LangChain, LangGraph, CrewAI
• Airflow, Prefect, or pipeline orchestration
• AWS / GCP experience
• Docker / CI-CD
• Basic BI / analytics tools

What This Role Is

• A hands-on builder role
• Ownership of backend + data layer
• High accountability, low hand-holding

What This Role Is Not

• Not a pure Data Engineer
• Not an ML research role
• Not a junior position

Final Note

• We will go deep into your past work.
• If you can clearly explain what you built, why you built it that way, and what broke — you’ll do well here.
• If not, this role will be a stretch.

Bold Business — AI-First. Delivery-First.

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

As a Solutions Engineer, you will be responsible for the technical elements of the sales process through the discovery of customer requirements and the positioning of our products to meet those needs.  You will use your experience and knowledge to clearly articulate our value to the customer through presentations, demonstrations, and the successful completion of proof-of-concept evaluations.

What You’ll Do

• Deliver solution presentations, demonstrations and recommendations to prospects and customers.
• Develop technical relationships with existing customers through Quarterly Technical Reviews.
• Assist in response to Request for Proposals/Information.
• Represent BeyondTrust at Trade Shows, Seminars, and other Company Events.
• Use common Sales & Marketing applications such as Salesforce, Confluence, Skytap, etc.
• Support technical evaluations of our products, including the development of Proof-of-Concept Success Plans.
• Provide support for BeyondTrust Partners.
• Continue to develop both BeyondTrust product and industry knowledge.

What You’ll Bring

• Bachelor’s degree in computer science (Information Systems) or related field
• 2+ years of experience as a pre-sales engineer and/or support engineer in privileged access management or an adjacent enterprise application such as IAM, SIEM, ITDR, etc.
• 3+ years of experience working for global software vendors.
• Ability to highlight product differentiators against competitors.
• Prior experience presenting security products at trade shows and security conferences.
• Significant experience supporting Microsoft Windows, Mac, Linux/Unix, Active Directory, SQL, etc.
• Ability and willingness to travel up to 50%.
• Working knowledge of VMware and Hyper-V virtual environments.

Nice To Have

• Certifications: CISSP, CISA, CCSP, CEH
• Building, supporting, and selling security solutions experience preferred.
• Experience with BeyondTrust products
• DevOps experience

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com. 

#LI-EG1

So, what’s the role all about?

To support continued growth, our team is looking for a Professional Services Engineer - Customer Success to partner with our Sales, Professional Services, Development, and other functional teams to design and build perfect customer journeys for our clients.

Proactive AI Agents is a cloud-hosted conversation platform, and part of NICE CXone's suite of customer engagement software. Pro-active and covering all digital channels, Proactive AI Agents leverages artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys.

Proactive AI Agents disrupts the traditional call-centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. This means that as well as being lower cost, Proactive AI Agents can drive corporate KPIs harder and faster, as well as improve the customer experience.

How will you make an impact?

• Support the successful delivery and ongoing optimization of customer journeys by executing against defined customer success and professional services plans.
• Partner with Senior and Lead Customer Success Managers, Sales, and Configuration teams to implement solutions that align with client business objectives.
• Contribute to identifying expansion and growth opportunities within assigned accounts and support value realization conversations.
• Deliver high-quality technical implementations and solution configurations in line with agreed architectures and best practices.
• Act as a trusted day-to-day technical contact for customers, building strong working relationships and credibility over time.
• Develop and maintain a solid understanding of the Proactive AI Agent platform and support customer adoption of relevant features and functionality.
• Learn and understand customers’ business needs, drivers, and workflows to help translate requirements into effective technical solutions.
• Support end-to-end delivery activities, including solution validation, planning, implementation, and go-live support, under the guidance of senior team members.
• Collaborate with internal stakeholders to ensure alignment across delivery, customer experience, security, and operational requirements.
• Work in a structured, methodical, and process-oriented manner to ensure consistent and scalable delivery outcomes.
• Partner with other internal teams to monitor key customer metrics and help demonstrate the value of Proactive AI Agent solutions.
• Clearly and confidently communicate technical concepts, solution designs, and outcomes to stakeholders.
• Apply customer-focused problem-solving skills to support issue resolution and continuous improvement efforts.
• Operate effectively within Agile or similar delivery methodologies to support end-to-end project execution.
• Demonstrate accountability and ownership for assigned workstreams, deliverables, and customer commitments.
• Maintain a curious mindset, asking questions and seeking opportunities to learn, improve processes, and deepen technical expertise.
• Apply commercial awareness when supporting customer outcomes, ensuring solutions align with contractual scope and business value.

Have you got what it takes?

• Proven experience supporting service delivery or project execution in an IT, SaaS, or cloud-based environment.
• Demonstrated commercial awareness, with the ability to support business cases and articulate customer value.
• Experience contributing to medium-to-large projects, supporting end-to-end delivery
• Solid technical aptitude, including data analysis and regular use of tools such as Excel to analyze data sets and support decision-making.
• Strong relationship management skills, with the ability to communicate clearly and professionally with customer stakeholders.
• Familiarity with how large organizations operate, enabling effective collaboration and stakeholder coordination.
• Ability to manage multiple customer workstreams or tasks concurrently while maintaining quality and attention to detail.
• Comfortable operating in a fast-paced environment with changing priorities and customer-facing timelines.
• Experience collaborating within cross-functional teams; prior experience guiding or supporting others is a plus but not required.
• Exposure to Agile or similar delivery methodologies is preferred.
• Nice to have: Experience or strong interest in AI, applied AI, or automation technologies, including an understanding of how AI-driven solutions can enhance customer experience and operational outcomes.

What’s in it for you?
Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 10807
Reporting into: Team Lead, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

To support continued growth, our team is looking for a Professional Services Engineer - Customer Success to partner with our Sales, Professional Services, Development, and other functional teams to design and build perfect customer journeys for our clients.

Proactive AI Agents is a cloud-hosted conversation platform, and part of NICE CXone's suite of customer engagement software. Pro-active and covering all digital channels, Proactive AI Agents leverages artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys.

Proactive AI Agents disrupts the traditional call-centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. This means that as well as being lower cost, Proactive AI Agents can drive corporate KPIs harder and faster, as well as improve the customer experience.

How will you make an impact?

• Support the successful delivery and ongoing optimization of customer journeys by executing against defined customer success and professional services plans.
• Partner with Senior and Lead Customer Success Managers, Sales, and Configuration teams to implement solutions that align with client business objectives.
• Contribute to identifying expansion and growth opportunities within assigned accounts and support value realization conversations.
• Deliver high-quality technical implementations and solution configurations in line with agreed architectures and best practices.
• Act as a trusted day-to-day technical contact for customers, building strong working relationships and credibility over time.
• Develop and maintain a solid understanding of the Proactive AI Agent platform and support customer adoption of relevant features and functionality.
• Learn and understand customers’ business needs, drivers, and workflows to help translate requirements into effective technical solutions.
• Support end-to-end delivery activities, including solution validation, planning, implementation, and go-live support, under the guidance of senior team members.
• Collaborate with internal stakeholders to ensure alignment across delivery, customer experience, security, and operational requirements.
• Work in a structured, methodical, and process-oriented manner to ensure consistent and scalable delivery outcomes.
• Partner with other internal teams to monitor key customer metrics and help demonstrate the value of Proactive AI Agent solutions.
• Clearly and confidently communicate technical concepts, solution designs, and outcomes to stakeholders.
• Apply customer-focused problem-solving skills to support issue resolution and continuous improvement efforts.
• Operate effectively within Agile or similar delivery methodologies to support end-to-end project execution.
• Demonstrate accountability and ownership for assigned workstreams, deliverables, and customer commitments.
• Maintain a curious mindset, asking questions and seeking opportunities to learn, improve processes, and deepen technical expertise.
• Apply commercial awareness when supporting customer outcomes, ensuring solutions align with contractual scope and business value.

Have you got what it takes?

• Proven experience supporting service delivery or project execution in an IT, SaaS, or cloud-based environment.
• Demonstrated commercial awareness, with the ability to support business cases and articulate customer value.
• Experience contributing to medium-to-large projects, supporting end-to-end delivery
• Solid technical aptitude, including data analysis and regular use of tools such as Excel to analyze data sets and support decision-making.
• Strong relationship management skills, with the ability to communicate clearly and professionally with customer stakeholders.
• Familiarity with how large organizations operate, enabling effective collaboration and stakeholder coordination.
• Ability to manage multiple customer workstreams or tasks concurrently while maintaining quality and attention to detail.
• Comfortable operating in a fast-paced environment with changing priorities and customer-facing timelines.
• Experience collaborating within cross-functional teams; prior experience guiding or supporting others is a plus but not required.
• Exposure to Agile or similar delivery methodologies is preferred.
• Nice to have: Experience or strong interest in AI, applied AI, or automation technologies, including an understanding of how AI-driven solutions can enhance customer experience and operational outcomes.

What’s in it for you?
Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 10806
Reporting into: Team Lead, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

As a rapidly growing business, we are further expanding the team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and much more to clients across the globe.

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Become a subject matter expert in the MPower Proactive AI Agents solution, such as, but not limited to, data model, reporting structure, and AI-driven functionalities.
• Design, develop, and maintain reports, dashboards, and analytics tools that provide business-critical insights to internal stakeholders and external customers.
• Train team members, partners, and clients on the available data structures and reporting tools.
• Conduct research and perform data analysis to identify root causes of issues, assess impact, and uncover anomalies or inconsistencies within the data.
• Collaborate with global cross-functional teams to analyze customer journeys, identify trends, and produce insightful reports and dashboards.
• Learn and continuously adapt to modern technologies, such as, but not limited to, AI-enabled data management and automation tools.
• Participate in and lead the definition and implementation of optimization strategies, leveraging deep insights from data.
• Support data governance efforts by documenting processes, maintaining a knowledge base, and contributing to data security best practices.
• Understand, propose, improve, implement processes (what processes? Very vague)
• Write efficient and optimized SQL and scripts to extract, transform, analyze, and present data in meaningful formats.
• Contribute to building and evolving data standards, best practices, and scalable solutions for reporting and analytics.
• Take initiative in proposing and experimenting with new tools, architectures, and methodologies for data storage, processing, and visualization.
• Provide on-call support to global customers
• And other responsibilities

Have you got what it takes?

Basic Qualifications:

• 6+ years experience in a consulting / data engineering / professional services role
• 3+ years experience in senior/leadership roles
• Ability to influence stakeholders and customers on project management and related topics.
• Experience working with databases (relational and non-relational) at scale (ex: MySQL, Redshift, PostgreSQL, MongoDB, Redis, Cassandra, etc.)
• Experience working with data warehouses and data lakes, including the associated ETL, reporting and data visualization tools (example: Looker, Power BI, Tableau, etc.)
• Experience writing complex queries (SQL/NoSQL)
• Expertise, knowledge, and understanding of architectures needed to build business-centric reports from multiple data sources (ranging from basic to complex)
• Expert understanding of Professional Services Project Management Policies and Processes
• Develop processes and process improvements to ensure high-quality and cost effectiveness
• Excel in the ability to identify areas of concern based on documentation based on product knowledge, the needs of the stakeholders/customer, and other factors
• Analytical mindset with excellent problem-solving and troubleshooting skills.
• Willingness and enthusiasm to learn complex AI-driven platforms and tools.
• Ability to successfully work in a team-oriented, highly collaborative environment
• Ability to clearly communicate and present to stakeholders (internal and external)
• Amenable to work shifting schedules

Nice to Have:

• Familiarity with AI/ML-driven data solutions, or interest in learning.
• Experience working in cloud environments (Example: Azure, AWS, or GCP).
• Exposure to Python, R, or other scripting languages for data analysis.
• Understanding of data privacy, security, and governance frameworks.

Requisition ID: 9104

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other CXone digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.  

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Become a subject matter expert in the MPower Proactive AI Agents solution, such as, but not limited to, data model, reporting structure, and AI-driven functionalities.
• Design, develop, and maintain reports, dashboards, and analytics tools that provide business-critical insights to internal stakeholders and external customers.
• Collaborate with clients to understand their business requirements, workflows, and data needs, translating these into effective BI solutions.
• Collaborate with global cross-functional teams to analyze customer journeys, identify trends, and build data-driven solutions.
• Learn and continuously adapt to modern technologies, such as, but not limited to, AI-enabled data management and automation tools.
• Participate in and lead the definition and implementation of optimization strategies, leveraging deep insights from data.
• Create and maintain technical documentation including data models, system architecture, and implementation guides for clients and internal teams and support data governance efforts by documenting processes, maintaining knowledge bases, and contributing to data security best practices.
• Write efficient and optimized SQL and query language scripts to extract, transform, analyze, and present data in meaningful formats.
• Troubleshoot and resolve technical issues related to BI tools, data pipelines, and system integrations during the implementation process.
• Contribute to building and evolving data standards, best practices, and scalable solutions for reporting and analytics.
• Take initiative in proposing and experimenting with new tools, architectures, and methodologies for data storage, processing, and visualization.
• Ensure the delivery of BI solutions on time, within scope, and within budget while maintaining high-quality standards.
• Share expertise and foster a collaborative work environment.
• Provide on-call support to global customers.

Have you got what it takes?

• 3+ years experience in a consulting / data engineering / professional services role.
• Experience in working with databases (relational and non-relational) at scale (ex: MySQL, PostgreSQL, MongoDB, Redis, Cassandra, etc.).
• Experience in working with data warehouse, data lakes, and the associated ETL and reporting tools (example: Looker, Power BI, Tableau, Redshift, etc.).
• Expertise, knowledge, and understanding of architectures needed to build business-centric reports from multiple data sources (ranging from basic to complex).
• Proven experience with Query Languages (SQL/NoSQL), data visualization tools (e.g., Power BI, Tableau, or Looker), and report/dashboard development.
• Analytical mindset with excellent problem-solving and troubleshooting skills.
• Willingness and enthusiasm to learn complex AI-driven platforms and tools.
• Ability to successfully work in a team-oriented, highly collaborative environment.
• Ability to clearly communicate and present to stakeholders (internal and external).
• Amenable to work shifting schedules & Hybrid (2x onsite).

Nice to have:

• Familiarity with AI/ML-driven data solutions, or interest in learning.
• Experience working in cloud environments (Example: Azure, AWS, or GCP).
• Exposure to Python, R, or other scripting languages for data analysis.
• Understanding of data privacy, security, and governance frameworks.

Requisition ID: 9424

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

ITMS Patching Specialist – Remote (India) | Permanent Role

Company: New Era Technology – www.neweratech.com
Location: Remote (India)
Work Timings: 24/7
Employment Type: Full-time / Permanent

Position SUMMARY: We are seeking a proactive and detail-oriented Level 2 IT Technician to support patching and maintenance within an IT Service Management (ITSM) environment. This role is responsible for ensuring systems remain up-to-date, secure, and operational by applying patches, conducting regular maintenance, and troubleshooting IT infrastructure issues.

Key Responsibilities

• Deploy operating system (OS) and application patches following IT security and compliance guidelines.
• Ensure timely updates of Windows, macOS, Linux, and third-party software across all endpoints.
• Monitor and troubleshoot patch failures, escalating issues as needed.
• Work with IT Security teams to mitigate vulnerabilities identified in patch management reports.
• Maintain compliance with industry standards (e.g., NIST, CIS, ISO 27001) by following patching best practices.
• Perform preventive maintenance on IT systems, including servers, workstations, and network devices.
• Monitor system health dashboards to proactively address potential issues.
• Document maintenance schedules, patch deployments, and resolutions in the ITSM system.
• Respond to IT service requests and incidents related to patching and maintenance.
• Troubleshoot performance, compatibility, and security issues arising from patch deployments.
• Ensure proper rollback procedures are in place for failed updates.

 COMPETENCIES:

• Hands-on experience with enterprise patch management solutions for Windows, Virtual Servers, and desktops.
• Familiarity with cybersecurity best practices and vulnerability management.
• Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues.
• Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools.
• Ability to communicate effectively and professionally with all customer contacts.
• Ability to provide clear written communication for ticket/project updates.
• Clear written communication to maintain organization and control over all information related to customer tickets and assignments.
• Excellent verbal skills for customer interaction.
• Excellent documentation skills.
• Dedicated to always providing exceptional customer service.
• Proficiency in all aspects of the core technical requirements.
• Strong team collaboration skills.

REQUIRED EXPERIENCE REQUIRED:

• 3+ years’ experience as a Systems Engineer.
• Ability to troubleshoot, Analyze, and configure VMware, O365, backups, desktops, Window, client/server in a variety of Operating Systems.
• Proven track record and experience with Microsoft, Mac, and Virtual services.
• Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching.
• Working technical knowledge of current network hardware, protocols, and internet standards.
• Strong background with ticketing systems and tracking work.
• 2+ years in a customer facing role, MSP preferred.
• 2+ years working with SaaS products.

PREFERRED CERTIFICATIONS/Skills:

• Microsoft Certifications preferred.
• Bonus points for Connectwise, Automate or N-Able experience.
• Virtualization technology certified a plus. (Azure, VM Ware and AWS)

Experience with MSP tools like ITGlue are a bonus.

Why Join Us

• Work with a global technology leader in IT Service Management (ITSM) environment.
• Fully remote flexibility with a collaborative global team.
• Continuous learning and career growth opportunities.
• Competitive compensation and benefits package.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com

SUMMARY:  

The Network Quality Assurance Engineer will support a large team of network engineers and technical project managers driving a large network technology refresh program for a major global bank.  This fast-paced, global program will bring the bank’s enterprise office networks to a state-of-the-art architecture for many thousands of employees located in larger offices around the world.  As an expert in network operations and compliance to standards, this specialist will work closely with deployment engineers during the replacement of thousands of network devices, focusing on the accuracy of management systems, inventory, and device attributes.  The ideal candidate is obsessed with quality, organized, and comfortable working with wide variety of stakeholders in a large enterprise and has a strong foundation in enterprise network technologies such as switches, WLAN, routers and firewalls and their management systems. 

 PRIMARY DUTIES include but are not limited to:   

• Verify that all required tools, systems, and artifacts such as monitoring systems and CMDB are updated correctly following network conversions or migrations. 

• Confirm data accuracy, configuration completeness, and alignment with quality standards. 

• Track open gaps or discrepancies and follow up with owners to ensure timely remediation. 

• Confirm that corrective actions are completed and documented. 

• Serve as the primary daytime contact for questions, issues, and clarifications related to tool updates and conversion quality. 

• Resolve or escalate issues promptly to prevent workflow delays. 

• Maintain a daily defect log capturing issues, owners, remediation status, and closure timelines. 

• Perform QA on equipment documentation to ensure equipment is staged properly prior to shipment 

• Ensure that IPAM and NAC requests are submitted and approved in time for scheduled changes 

• Monitor JIRA for timely updates 

• Support change managers in monitoring compliance with Service Now change requests, checking for proper templates and detail 

• Support Project Managers as needed updating project documentation, workflows, etc. 

COMPETENCIES:  

• Expertise in network device attributes including hardware, AAA settings, ACL’s, and IP addressing 

• Have network operations/audit mindset, laser-focused on accuracy and timely system updates  

• Excellent organizational skills, attention to detail and multitasking ability 

• Strong written and verbal communications skills 

• Excellent client-facing and internal communication skills 

• The ability to work under pressure and with a sense of urgency to deadlines 

• The ability to multi-task, prioritize and effectively manage one’s time 

REQUIRED EDUCATION & EXPERIENCE REQUIRED:   

• 5 years hands-on experience configuring a variety of network devices 

• Proven work experience supporting network network refresh and OS/configuration remediation  

• Cisco CCNA or equivalent certifications from Juniper, Fortinet, Palo Alto or Arista.  CCNP desired.  

• Experience with NAC, IPAM, network monitoring, and configuration management systems 

• Experience with change management, incident management, and CMDB’s such as Service Now 

• Strong knowledge of Microsoft Office (Excel in particular).  JIRA experience preferred  

• Bachelor's Degree in appropriate field of study or equivalent work experience 

EXPECTED HOURS OF WORK: Most work can be performed during daytime hours in country, with some participation in meetings during off-hours as required by the project. 

TRAVEL: Remote 

LANGUAGE SKILLS: English 

 QUALIFICATIONS:   To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.  

EEO/AA Statement 

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.   

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.   

Job Title: Manufacturing APS Engineer Analyst
Location: Bayan Lepas, Penang, Malaysia (Hybrid – 50% Office / 50% WFH)
Employment Type: 1-Year Contract (Renewable up to 3 Years)
Openings: 3
Joining: Immediate to 1 Month (up to 2 Months can be considered)

About the Role

We are hiring Manufacturing APS Engineer Analysts for a leading global client in Malaysia. This role is ideal for professionals with experience in Advanced Planning & Scheduling (APS) systems, manufacturing operations, and business systems analysis.

The selected candidates will work closely with cross-functional teams and stakeholders across Germany, China, and Malaysia, supporting planning, scheduling, and operational excellence initiatives.

Key Responsibilities

• Act as a Business Systems Analyst / Systems Owner for APS applications in a manufacturing environment.
• Analyze business and factory production requirements and translate them into system/process improvements.
• Support planning and scheduling operations using APS tools and best practices.
• Coordinate with production, supply chain, engineering, and operational teams to ensure smooth system usage.
• Liaise with global stakeholders across Germany, China, and Malaysia.
• Troubleshoot system/process issues and drive continuous improvement initiatives.
• Ensure alignment between business operations and enterprise manufacturing systems.

Required Skills & Experience

• Experience working with Advanced Planning & Scheduling (APS) systems in manufacturing environments.
• Strong background as a Business Systems Analyst, Functional Analyst, or Systems Owner.
• Good understanding of enterprise manufacturing setups, factory operations, and production planning.
• Strong stakeholder management and business-facing communication skills.
• Excellent English communication (written and verbal).
• Ability to work with multicultural/global teams.

Preferred Skills

• Ability to speak Mandarin (preferred due to regular coordination with China teams).
• Prior experience in semiconductor, electronics, or high-volume manufacturing industries.
• Exposure to SAP / ERP / MES integrated environments is an advantage.

Work Location & Flexibility

• Primary location: Bayan Lepas, Penang.
• Hybrid work model: 50% office / 50% work from home.
• Penang-based candidates may work from Georgetown or Kulim office, with visits to Bayan Lepas office when required.

Preference

• Local Malaysia / Penang-based candidates preferred.

How to Apply

Please share your updated resume to: madhava.mallela@neweratech.com / Shabnambanu.Varshani@NewEraTech.com 

Position: Network Engineer
Company: New Era Technology
Location: Bangalore / Hyderabad (Hybrid - Work from office)  
Employment Type: Permanent | Full-Time
Experience: 7+ Years

SUMMARY: 

We are seeking a motivated and detail-oriented Core Network Engineer with 5-7 years of experience to support a global hardware conversion project from Cisco to Fortinet & Juniper. This is an exciting opportunity to work on a high-impact initiative within a dynamic enterprise environment.

PRIMARY DUTIES include but not limited to: 

• Assist in the planning and execution of a global migration from Cisco to Fortinet and Juniper switching infrastructure.
• Support configuration, deployment, and troubleshooting of Fortinet firewalls, Juniper Mist switches, and access points
• Familiarity with Juniper Mist wireless controllers.
• Collaborate with senior engineers and project managers to ensure seamless transitions across global sites.
• Maintain documentation of network configurations, changes, and procedures.
• Provide Tier 1–2 support for network-related issues during and after the migration.
• Ensure compliance with security and operational standards throughout the conversion process.

COMPETENCIES: 

• Exposure to automation tools (e.g., Ansible, Python scripting).
• Experience in enterprise-scale wireless migrations or hardware refresh projects.
• Certifications such as Fortinet NSE, CWNA, JNCIA, or Mist AI certifications are advantageous.

REQUIRED EDUCATION & EXPERIENCE REQUIRED:  

• 5-7 years of hands-on experience in wired and wireless network engineering.
• Working knowledge of Juniper Mist switch and wireless solutions and associated tools.
• Working knowledge of Fortinet firewalls.
• Basic experience with Cisco networking technologies (IOS/NX-OS)
• Basic experience with Cisco Wireless Lan Controllers
• Basic experience with Cisco DNAC
• Experience with wired and wireless monitoring and troubleshooting tools.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com

Newtork Patching Specialist – Remote (India) | Permanent Role

Company: New Era Technology – www.neweratech.com
Location: Remote (India)
Work Timings: 24/7
Employment Type: Full-time / Permanent

Position SUMMARY: We are seeking a detail-oriented and proactive Level 1 / Level 2 Network Technician to support patching and maintenance of networking equipment for multiple clients as part of a Managed Service Provider (MSP) environment. This role is responsible for deploying firmware updates, ensuring network devices are patched, troubleshooting connectivity issues, and maintaining network infrastructure to meet security and performance standards.

Key Responsibilities

• Deploy firmware updates and security patches to routers, switches, firewalls, and access points.
• Ensure all networking devices remain up to date with vendor-recommended patches.
• Monitor patching schedules and document successful and failed updates.
• Troubleshoot patch deployment issues and escalate unresolved problems.
• Work with vendors to address patch-related bugs, vulnerabilities, and performance issues.
• Ensure that patched networking devices comply with security best practices.
• Document security patching procedures and maintain compliance records.
• Monitor system health dashboards to proactively address potential issues.
• Document maintenance schedules, patch deployments, and resolutions in the ITSM system.
• Respond to IT service requests and incidents related to patching and maintenance.
• Troubleshoot performance, compatibility, and security issues arising from patch deployments.
• Ensure proper rollback procedures are in place for failed updates.

COMPETENCIES:

• Hands-on experience with enterprise patch management solutions.
• Familiarity with cybersecurity best practices and vulnerability management.
• Outstanding capabilities to troubleshoot and correct network issues.
• Strong broad-based knowledge of Network hardware, Operating systems (client and server), networking products, connectivity, and cabling.
• Ability to communicate effectively and professionally with all customer contacts.
• Ability to provide clear written communication for ticket/project updates.
• Clear written communication to maintain organization and control over all information related to customer tickets and assignments.
• Excellent verbal skills for customer interaction.
• Excellent documentation skills.
• Dedicated to always providing exceptional customer service.
• Proficiency in all aspects of the core technical requirements.
• Strong team collaboration skills.

REQUIRED EXPERIENCE REQUIRED:

• 3+ years’ experience as a Network Engineer.
• Understanding of firmware updates and patching procedures for networking equipment.Proven experience with network capacity planning, network security principles, and general maintenance best practices.
• Participate in planning and execution of new and existing equipment hardware and firmware upgrades.
• Working technical knowledge of current network hardware, protocols, and internet standards, including routers, switches (layer 2/3), firewalls, remote access, MFA, DNS, BGP, OSPF, EIGRP, VLAN, and QoS.
• Strong background with Cisco (ASA and Meraki), Fortinet, and Sonic Wall.
• Excellent hardware troubleshooting experience.
• Fundamental knowledge of Network relationships to cyber security principles and practices.

PREFERRED CERTIFICATIONS/Skills:

• Cisco CCNA Preferred.
• Experience with multiple network technology stacks. (Solar Winds and Auvik)
• Knowledge and experience in network virtualization technologies. (Azure and AWS)
• Experience in MSP’s with tools such as Connectwise or ITGlue is a bonus.
• Knowledge of VOIP systems is a bonus.

Why Join Us

• Work with global technology leaders.
• Fully remote flexibility with a collaborative global team.
• Continuous learning and career growth opportunities.
• Competitive compensation and benefits package.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com

Role: Quality Control Network Engineer

Position Type: Permanent
Location: Hyderabad / Bangalore (Work from office)

SUMMARY: 

The Quality Control Network Engineer ensures that all network‑related tools, artifacts, and post‑conversion updates meet required standards for accuracy, completeness, and operational readiness. This role is highly collaborative and time‑sensitive, providing real‑time support during business hours to minimize delays, maintain data integrity, and ensure smooth day‑to‑day execution across network operations and conversion activities.

PRIMARY DUTIES include but not limited to: 

Post‑Conversion Validation

• Verify that all required tools, systems, and artifacts are updated correctly following network conversions or migrations.
• Confirm data accuracy, configuration completeness, and alignment with established quality standards.

Proactive Issue Follow‑Up

• Track open gaps or discrepancies and follow up with accountable owners to ensure timely remediation.
• Confirm that corrective actions are completed and documented.

Real‑Time Daytime Support

• Serve as the primary daytime contact for questions, issues, and clarifications related to tool updates and conversion quality.
• Resolve or escalate issues promptly to prevent workflow delays.

Daily Defect Tracking & Reporting

• Maintain a daily defect log capturing issues, owners, remediation status, and closure timelines.

• Provide simple, clear daily status reporting (e.g., percentage of tools updated on Day 0, defect rate, time‑to‑closure).

Daily DMS Call Participation

• Attend the daily DMS (Daily Management System) call to review issue counts, track progress, and confirm tool clean‑ups are completed.
• Communicate updates and risks to stakeholders in a concise, actionable manner.

Day‑Shift Coverage

• Provide consistent Monday–Friday coverage from 8:00 a.m. to 5:00 p.m. US Eastern Time to support real‑time operations and ensure continuous quality oversight.

COMPETENCIES:

• Exposure to automation tools (e.g., Ansible, Python scripting).
• Experience in enterprise-scale network migrations or hardware refresh projects.
• Certifications such as Fortinet NSE, CWNA, JNCIA, or Mist AI certifications are advantageous.
• Strong understanding of network tools, configuration artifacts, and operational workflows.
• Excellent attention to detail and a structured approach to tracking issues and updates.
• Strong communication skills with the ability to coordinate across multiple teams.
• Proficiency with defect tracking tools, reporting dashboards, or workflow management systems.

REQUIRED EDUCATION & EXPERIENCE REQUIRED:   

• 5-7 years of hands-on experience in wired and wireless network engineering.
• Working knowledge of Juniper Mist switch and wireless solutions and associated tools.
• Working knowledge of Fortinet firewalls.
• Basic experience with Cisco networking technologies (IOS)
• Experience with Service Now
• Basic experience with Cisco DNAC
• Experience with wired and wireless monitoring and troubleshooting tools.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com / puneeth.garishekoti@neweratech.com

🌟 Hiring: Senior Data Engineer (Client Location) | New Era Technology 🌟

Client Location: Shah Alam, Selangor
Company: New Era Technology – www.neweratech.com
Work Type: Hybrid

Employment: Permanent

🚀 About the Role:

New Era Technology is looking for experienced Senior Data Engineer to be deployed at our prestigious client in Malaysia at their Shah Alam, Selangor office.

Job Description

Senior Data Engineer and play a pivotal role in shaping our data-driven future across the Asia-Pacific region.

In this role, you’ll collaborate closely with the APAC Data Engineering Manager and team to design and maintain critical data infrastructure and pipelines that power strategic insights and innovative solutions. As a technical expert, you’ll develop system integrations, build complex data models, and create semantic layers that transform raw data into actionable intelligence—driving efficiency, reliability, and growth. If you’re passionate about solving complex challenges and delivering robust data products that enable advanced analytics and reporting, we’d love to hear from you.

Key Accountabilities

Data Integration:

• Establish data engineering best practices and governance standards
• Architect, design, and develop scalable and efficient data integration pipelines using Azure and Microsoft Fabric Pipelines, Dataflows Gen2 to ingest structured, semi-structured, and unstructured data from diverse sources including APIs, databases, file shares, and data streams
• Develop resilient data integration solutions leveraging Azure Functions, Fabric Notebooks (PySpark & SparkSQL), and .NET codebases, and related data lifecycle development frameworks
• Utilize Microsoft Fabric OneLake as the unified data lake foundation for seamless data integration across workloads

Data Modelling:

• Design and develop comprehensive data architecture based on Medallion Architecture
• Develop business-friendly data models using Kimball dimensional modelling techniques within Microsoft Fabric Lakehouse and Data Warehouse, ensuring scalability and efficiencyDesign, develop, and manage Power BI semantic models and Direct Lake mode datasets to support business intelligence initiatives and self-service capabilities
• Maintain data dictionaries and metadata repositories using Fabric's data catalog and lineage capabilities to document data models and their elements, certify and promote models and their definitions, ensuring compliance with cross-region and customer data policies

Insights & Analytics:

• Design and develop comprehensive Power BI solutions including advanced data models, interactive reports, data visualizations, and dashboards through expert use of Power Query, DAX, and Power BI Service
• Implement robust Power BI security, including Row-Level Security, to meet diverse cross-functional team and regional access needs
• Manage the Power BI instance including premium capacity, workspaces, datasets, monitoring, troubleshooting, and user access issues

Advanced Analytics:

• Establish AI/ML engineering best practices and standards
• Design and develop scientific modeling and Machine Learning solutions using native Microsoft Fabric services to generate actionable insights
• Implement predictive and prescriptive analytics solutions and advanced analytics methodologies to optimize decision-making and improve business outcomes
• Leverage Copilot in Microsoft Fabric to accelerate analytics development and enhance productivity

Delivery:

• Deliver complex data engineering solutions using Agile methodologies and iterative development processes
• Ensure quality of data engineering solutions by aligning with endorsed architecture, development, productivity standards, and processes
• Collaborate closely with the Product team and subject matter experts to understand and translate data engineering and integration requirements into technical solutions
• Ensure alignment of data engineering solutions with broader organizational strategic objectives and key performance indicators

DevOps:

• Design, develop, and maintain robust Continuous Integration and Continuous Deployment (CI/CD) pipelines for seamless system integrations
• Develop and maintain automation frameworks that enhance deployment efficiency and reduce manual intervention
• Conduct thorough code reviews and manage pull request approvals in Azure DevOps to ensure code quality and knowledge sharing

Operations:

• Ensure operational stability and risk reduction by proactively monitoring the product and platform health, capacity, and security of the entire data estate within Microsoft Fabric, maintaining regulatory compliance and data protection
• Manage and resolve data-related incidents through thorough root cause analysis and implementing timely and effective remediation activities
• Optimize the performance of data pipelines, queries, and overall data products for enhanced speed, efficiency, scalability, and cost reduction
• Review and implement continuous improvement activities to boost data product efficiency and quality

Qualifications

Education:

Minimum BS/BA Degree, preferably in a Technology, Computer Science, Mathematics or Statistics related discipline

Experience:

• 4+ years of data engineering experience with a proven history of successfully designing, developing, and deploying data warehouse and data integration solutions using Azure and Microsoft Fabric technologies
• 3+ years of experience with Power BI and proficiency with semantic modeling and data packaging concepts
• 2+ years of experience with Agile and Scrum engineering practices and principles

Technical:

• Expert in Microsoft SQL Server database and Azure data engineering (Azure Data Factory, Azure Functions, Azure Data Lake, Logic Apps, Microsoft Fabric) with strong ETL/ELT and SQL/T-SQL scripting skills
• Proven expertise in Business Intelligence and reporting tools (Microsoft Power BI, DAX, Power Query, Power BI Semantic Models) and related tools (Power Automate, Visual Studio, Tabular Editor, ALM Toolkit)
• Hands-on experience with Machine Learning and Python programming skills for buildingML workflows
• Strong understanding of the CI/CD process using Azure DevOps (Pipelines, Boards, Git/GitHub integration)

Additional:

• Think logically and be able to articulate thoughts in a clear, concise manner
• Comfortably work both individually and as part of APAC team with team members located in Australia and Asia
• Take ownership of assignments and see them through to completion
• Provide technical leadership and mentorship
• Quickly learn and adapt when dealing with unfamiliar systems and applications
• Be able to communicate clearly and effectively with business partners and co-workers
• Meet deadlines and complete work in a timely manner
• Be willing to go the extra mile to get the job done, including occasional overtime
• Display exceptional follow-through, personal drive, and the desire to make a difference
• Contribute to and participate in an open environment with a team that likes to have fun at work

👤 Preferred Candidate:

• Nationality: Malaysians preferred.
• Availability: Candidates who can join max in 30-60days.

 📧 How to Apply:
Send your updated resume to Sravani.Karri@neweratech.com with the subject line:
“Senior Data Engineer - Malaysia”

Role: Senior Network Engineer

Position Type: Permanent
Location: Hyderabad / Bangalore (Work from office)

PRIMARY DUTIES include but not limited to: 

Implementation Triage & Technical Escalation

• Serve as the lead escalation point for complex deployment issues during the Cisco‑to‑Fortinet/Juniper migration.
• Troubleshoot advanced problems involving Fortinet firewalls, Juniper switches, Juniper access points, and legacy Cisco devices during cutovers.
• Support field technicians and implementation teams with real‑time guidance, root‑cause analysis, and corrective actions.

Change Control & Governance (ServiceNow)

• Own the full lifecycle of network‑related change controls within ServiceNow.
• Create and review change requests with a focus on accuracy, risk mitigation, and compliance.
• Maintain high standards of operational discipline and audit readiness.

Network Engineering & Migration Execution

• Lead configuration, deployment, and optimization of:
• Fortinet firewalls (policies, VPNs, SD‑WAN, HA, segmentation).
• Juniper switches (EX/QFX series, VLANs, routing, security policies).
• Juniper access points and wireless controllers.
• Oversee migration activities including device staging, configuration validation, cutover support, and post‑deployment tuning.
• Ensure consistent application of templates, standards, and best practices across all branch refresh activities.

Documentation & Continuous Improvement

• Maintain detailed documentation of network designs, migration procedures, and configuration standards.
• Identify recurring issues and drive long‑term improvements to deployment processes and network architecture.
• Contribute to playbooks, runbooks, and knowledge‑sharing materials for engineering and field teams

COMPETENCIES:

• Industry certifications such as Fortinet NSE, Juniper JNCIS/JNCIP, or equivalent.
• Experience with large‑scale network refresh or transformation programs.
• Familiarity with automation tools (Python, Ansible) for configuration and operational tasks.
• Knowledge of SD‑WAN, Zero Trust, or cloud‑integrated network architectures.
• Excellent communication and stakeholder‑management abilities.
• Strong organizational skills with attention to detail.
• Ability to lead under pressure and make sound technical decisions.
• Collaborative mindset with a focus on mentoring and team development.

REQUIRED EDUCATION & EXPERIENCE REQUIRED:     

• Extensive hands‑on experience with Fortinet firewalls (FortiGate, FortiManager, FortiAnalyzer).
• Strong expertise with Juniper switches and Juniper wireless solutions.
• Solid understanding of Cisco networking to support migration and troubleshooting during the transition.
• Proven experience managing change controls in ServiceNow.
• Strong troubleshooting skills across routing, switching, wireless, and security domains.
• Ability to lead technical triage in fast‑paced, multi‑site deployment environments.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com

Role: Site Reliability Engineer (SRE)

Position Type: Contract
Duration: 12 months

Location: Gurgaon (ONSITE) - Arya Samaj Rd, Durga Colony, Sector 39, Gurugram, Haryana 122003

Shift Timing: 12:00 PM – 8:00 PM IST

PRIMARY DUTIES: 

We are seeking a proactive and detail-oriented Site Reliability Engineer (SRE) with 3+ years of experience to ensure high availability, reliability, and performance of production systems.

This role focuses on automation, observability, incident management, and cross-team coordination to drive operational excellence.

Key Responsibilities

• Maintain reliable, scalable, and secure production environments.
• Implement and manage monitoring, alerting, and logging solutions.
• Contribute to defining and tracking SLIs/SLOs and support error budget practices.
• Automate operational tasks to improve efficiency and reduce manual effort.
• Perform troubleshooting and Root Cause Analysis (RCA) for production incidents.
• Optimize system performance, availability, and capacity.
• Maintain runbooks, SOPs, and incident documentation in Confluence.
• Adhere to change management, deployment governance, and disaster recovery standards.
• Support incident response for critical production services.

Collaboration & Tools

• Coordinate with external vendors and internal cross-functional teams.
• Work closely with Engineering, Product Owners, and Operations teams.
• Manage incidents and changes using ServiceNow & JIRA.
• Collaborate through Slack and structured communication channels.

Technical Skills

Systems & Cloud

• Strong knowledge of Windows and Linux/Unix systems.
• Solid understanding of networking fundamentals (DNS, TCP/IP, Load Balancing, Firewalls).
• Experience with at least one cloud platform (AWS, Azure, or GCP).

Automation & CI/CD

• Proficiency in one scripting/programming language (Python, Go, Bash, PowerShell, or Java).
• Understanding of CI/CD pipelines and automation practices.

Containers & Observability

• Hands-on experience with Docker and Kubernetes.
• Experience with monitoring tools such as Grafana or Power BI.
• Ability to analyze logs, metrics, and traces for troubleshooting.

ITSM & Documentation

• Experience with ServiceNow & JIRA (incident/change/problem workflows).
• Working knowledge of Confluence for technical documentation and knowledge management.

Additional Experience (Preferred)

• Background in DevOps, Cloud Engineering, or Platform Engineering.
• Understanding of security best practices and compliance standards.
• Familiarity with AI-assisted engineering tools (Claude Code, Jellyfish, GitHub Copilot).
• Exposure to large-scale or production-grade systems.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com / srikanth.kunchala@neweratech.com

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its Design award winner for inclusivity for 2025.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our Android app, being the most used text-to-speech app in the Play Store, we find the need for a Senior Android Engineer to help us support the new user base as well as work on new and exciting projects to push us forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Owning major features and working closely with our design team - take ownership of features inside the app and become responsible of delivering high quality features
• Shape the future of our Android team
• Own, maintain and improve reliability metrics for key features
• Participate in discussions across different teams - Product, Design, Engineering
• Review pull requests, and support other teammates
• Handle critical issues or cope with unexpected challenges 
• Take ownership of feature releases and provide nightly builds for the QA team

An Ideal Candidate Should Have

• 5+ years of software engineering experience
• Familiarity with Android components
• Experience building or contributing to at least one Android app
• Product design intuition and user empathy
• Drive to push the boundaries of Android UI/UX
• Understanding of the importance of tests and how to approach writing tests
• Self-drive to improve the app and codebase above and beyond what's outlined in the spec
• Rock solid experience with Kotlin, Kotlin Coroutines, Kotlin Flow, Dagger 2, MVVM, Clean Architecture, Background Services, Music Player Service, Android Animations, Jetpack Navigation, JUnit tests
• Excellent communication skills
• User oriented problem solving approach
• Driven with continuous feedback from leaders

Bonus:

• Experience building, maintaining, or otherwise contributing to open source projects in Android
• Experience with iOS, Web or NodeJS

Technologies we use:

• Kotlin
• Kotlin Coroutines
• Kotlin Flow
• Jetpack Navigation
• Dagger 2
• Room
• Custom Views, Canvas & Paint
• Jetpack Compose
• JUnit

What We offer:

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

The responsibilities of our Platform team include building and maintaining all backend services, including, but not limited to, payments, analytics, subscriptions, new products, text to speech, and external APIs.

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, is passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Design, develop, and maintain robust APIs including public TTS API, internal APIs like Payment, Subscription, Auth and Consumption Tracking, ensuring they meet business and scalability requirements
• Oversee the full backend API landscape, enhancing and optimizing for performance and maintainability
• Collaborate on B2B solutions, focusing on customization and integration needs for enterprise clients
• Work closely with cross-functional teams to align backend architecture with overall product strategy and user experience

An Ideal Candidate Should Have

• Proven experience in backend development: TS/Node (required)
• Direct experience with GCP and knowledge of AWS, Azure, or other cloud providers
• Efficiency in ideation and implementation, prioritizing tasks based on urgency and impact
• Preferred: Experience with Docker and containerized deployments
• Preferred: Proficiency in deploying high availability applications on Kubernetes

What We Offer

• A dynamic environment where your contributions shape the company and its products
• A team that values innovation, intuition, and drive
• Autonomy, fostering focus and creativity
• The opportunity to have a significant impact in a revolutionary industry
• Competitive compensation, a welcoming atmosphere, and a commitment to an exceptional asynchronous work culture
• The privilege of working on a product that changes lives, particularly for those with learning differences like dyslexia, ADD, and more
• An active role at the intersection of artificial intelligence and audio – a rapidly evolving tech domain

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Responsibilities

Workato is winning enterprise customers who have chosen us over entrenched incumbents. How well we support them in the first 12-24 months will determine whether they stay, expand, and advocate for us, or quietly begin evaluating alternatives. 

Workato's support organization is at an inflection point. The patterns that worked at commercial scale (first-response SLA compliance, reactive ticket management, escalation-heavy workflows) are no longer sufficient for the enterprise customers we are winning and must retain. The gap between where our support capability is today and where it needs to be for this customer tier is real, recognized, and addressable. 

We are hiring a Director, Product Support to close this gap and drive the transformation. You will inherit a team with genuine capability and promising AI initiatives, and will build on that foundation to create a support function that is a competitive differentiator, not a source of CSM overhead and customer frustration. 

If you have rebuilt support organizations, lived inside the enterprise integration world, and want to lead a transformation that directly impacts Workato's ability to win at the enterprise level, this is that role.

Support Transformation

• Position the support team as a strategic differentiator.  

• Diagnose and fix the root causes behind slow time-to-resolution and other operational issues.  

• Redesign the escalation model: raise the bar for valid escalations, fix handoff standards, and reduce process bottlenecks.

• Overhaul the Technical Assistance Request (TAR) process to match enterprise SLA expectations and eliminate CSM ticket-expediting

• Shift team culture and metrics from first-response SLA to time-to-resolution and customer outcome ownership and build accountability systems.

• Establish and operationalize the Named Engineer model — dedicated primary and backup engineers assigned to Workato’s top 20 enterprise accounts, matched to each account’s tech stack and business context.

AI-Powered Operations

• Drive in-flight AI initiatives (ticket triage, Freshdesk MCP) into production; deploy IRO deflection tooling.

• Integrate log-access MCP servers into frontline workflows; build LLM-assisted ticket enrichment for cleaner escalations.

• Use ticket data as a product intelligence pipeline and surface recurring pain points to the roadmap.

Enterprise & Developer Support

• Build specialized technical capability  focused on developers using Workato through API-first and embedded deployments, Enterprise MCP integrations, and agentic workflow implementations.

• Develop technical support for developers on API-first, Enterprise MCP, and agentic deployments; create self-serve pathways to reduce ticket volume.

• Ensure the team has depth in REST/SOAP APIs, webhooks, OAuth, event-driven architectures, and the Workato SDK and recipe framework.

• Create developer-facing support pathways including documentation, sandbox environments, and community tooling that reduce ticket volume while increasing developer satisfaction.

• Partner with Product and Engineering to close feedback loops on developer experience issues surfaced through support.

Team & Cross-Functional

• Lead and grow the Philippines-based team and a small extension team in India, recruit support engineers and architects with depth to engage enterprise technical stakeholders.

• Lead and coach the management team on operational discipline, quality management, and how they think about customer outcomes — not just metrics.  

• Run structured quality reviews with each manager as a coaching tool, not a reporting exercise.

• Build career paths, competency frameworks, and AI fluency as a core skill requirement across all support roles.

• Identify high performers early and invest in their growth. Identify low performers early and act - do not leave either group in ambiguity.

• Partner with CCE, CSM, Engineering, and Product on clean handoffs, shared accountability, and feedback loops.

Requirements

Qualifications / Experience / Technical Skills

Experience

• 10+ years in enterprise technical support or support engineering; 2–4 years in a senior manager or director-level role.

• Hands-on experience with one or more legacy iPaaS platforms. 

• Demonstrated track record improving support operations: resolution time, escalation rates, CSAT.

• Experience leading teams in the Philippines or broader APAC.

Technical Depth

• Able to review integration logs and guide engineers through root cause analysis without defaulting to engineering escalation.

• Working knowledge of REST/SOAP APIs, OAuth, SAML/SSO, event-driven architecture, cloud infrastructure (AWS/Azure/GCP).

Soft Skills / Personal Characteristics

Leadership Qualities

• Change agent. Diagnoses entrenched problems and drives transformation without burning the team.

• Outcome-oriented, data-driven, and collaborative by default across CCE, CSM, Engineering, and Product.

• Confident communicator who can represent Support with senior leadership and enterprise customer stakeholders.

(REQ ID: 2699)

Responsibilities

Workato is winning enterprise customers who have chosen us over entrenched incumbents. The Product Support Engineer is on the front line of that relationship - the person who owns the ticket, drives it to resolution, and makes the customer feel like Workato has their back. We are looking for engineers who think like owners, communicate like professionals, and solve problems without being told to.

You will also be responsible to:

Customer Outcomes

• Own enterprise support tickets end-to-end: triage, troubleshoot, resolve. No black holes, no piecemeal updates.

• Diagnose integration issues using available log tooling before reaching out to customers or escalating internally.

• Handle escalations from analysts and, when needed, lead customer calls to drive resolution.

• Assist with support chat volume as business dictates.

• Keep customers proactively informed at all times. They always know what is happening, who owns it, and when to expect next contact.

AI-Assisted Support

• Use AI-assisted tooling as part of your daily workflow for diagnosis, knowledge retrieval, and customer communication.

• Contribute to the team knowledge base. Document what you learn so the next engineer resolves it faster.

• Surface recurring issues and patterns to leadership as product intelligence input.

Team & Growth

• Mentor junior analysts and share subject matter expertise across the team.

• Conduct training for team members in your area of expertise, including new hire and refresher sessions.

• Complete projects and collaborate across teams, working closely with others to understand requirements and deliver solutions.

• Identify improvement opportunities and work with leadership on practical implementation.

Requirements

Qualifications / Experience / Technical Skills

Experience

•  Degree in Computer Engineering, Computer Science, or Information Technology.

• 3+ years in enterprise technical support at a SaaS or iPaaS company.

• Hands-on experience with integration or automation platforms: Workato, MuleSoft, Boomi, or equivalent.

• Familiarity with business applications: Salesforce, ServiceNow, NetSuite, Jira, Google Suite, HubSpot, or similar.

Technical Depth

• Able to read integration logs and trace errors across multi-system workflows.

• Working knowledge of REST APIs, webhooks, OAuth, and event-driven architectures.

• Familiarity with AI-assisted support tooling and comfort adopting new tools quickly.

Soft Skills / Personal Characteristics

Leadership Qualities

•  Ownership mentality. You treat every open ticket as your personal responsibility until resolved.

• Clear communicator with excellent verbal and written English skills. Customers always know what is happening, who owns it, and when to expect next contact.

• Strong organizational and time management skills. You work independently with minimal supervision and escalate when it matters.

• Analytical and curious. You dig before you escalate.

• Team player with a passion for coaching and helping others excel.

• Flexibility to work morning, mid, and overnight shifts on a rotating schedule.

• Demonstrates empathy and builds trust with customers, especially when issues are complex or unresolved.

(REQ ID: 2700)

About the Role:

As a Forward Deployed Engineer at DevRev, you will work closely with our pre- and post-sales Customer Experience team by developing solutions over the core platform via applications written in TypeScript, JavaScript, Python, etc. One of the key functions of this role is, building the Knowledge Graph that includes integration of DevRev with other SaaS and non-SaaS systems through webhooks and APIs and/ or real-time communication architectures. You will be expected to employ your creativity and expertise to ideate and shape how AI, analytics and workflows are used in customers' processes.

What You'll Do:

• Customer-facing: 30% working directly with customers.
• Coding & Integration: 70-80% hands-on technical implementation
• Build & Deploy Solutions: Design, develop, and launch AI agents, integrations, and automations that connect DevRev with customers' existing tech stacks and workflows.
• Integrate Systems: Connect DevRev with SaaS and non-SaaS platforms through APIs, webhooks, and real-time communication architectures for seamless data flow.
• Optimize AI Performance: Apply prompt engineering, fine-tune semantic search engines, and leverage generative AI techniques to enhance agent accuracy and user experience.
• Own Data Insights: Write SQL queries, perform data analysis, and build dashboards to surface insights that drive customer decision-making.
• Prototype & Iterate: Develop rapid proofs-of-concept, conduct live technical demos, and refine solutions based on customer and stakeholder feedback.
• Lead Cross-functional Collaboration: Maintain constant communication loops with customers, engineering, product, customer success, support, and revenue teams to ensure alignment.
• Guide Technical Adoption: Learn and master new tools, then guide customers through critical workflows like code repository integrations and advanced configurations.
• Travel Ready: Willingness to travel up to 30% for on-site implementations, technical workshops, and customer engagements.

What You Bring:

• Experience: 6+ years in software development, systems integration, or platform engineering. Customer-facing experience is a plus.
• Background: Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
• Coding Skills: Strong proficiency in TypeScript/JavaScript, Python, data structures and algorithms. (Nice to have: Go)
• Applied AI Knowledge: Familiarity with large language models (LLMs), prompt engineering, frameworks like RAG and function calling, and building evals to validate agentic AI solutions.
• Integration Expertise: Deep experience with large-scale data synchronization (one-way and two-way), API integration patterns (REST, GraphQL, webhooks), and event-driven/pub/sub architectures.
• Cloud & Deployment: Hands-on experience deploying on serverless and edge platforms (AWS Lambda, Google Cloud Functions) with modern DevOps practices (CI/CD, containers, observability).
• Data Transformation: Skilled in data mapping, schema alignment, and working with heterogeneous systems. Understanding of data modeling and graph data structures.
• Observability: Experience implementing clear logging, actionable error surfacing, and telemetry to support faster debugging and issue resolution.
• Context-Aware Systems: Familiarity with Model Context Programming (MCP) for building adaptive, context-aware integrations.
• Problem-Solving: Strong track record triaging and unblocking both technical and non-technical blockers to keep projects moving forward.
• Documentation: Experience writing concise, well-structured documentation that supports long-term team understanding and seamless onboarding.
• Communication: Strong written and verbal skills to articulate technical concepts to engineers, product teams, and business stakeholders.
  
  As part of our hiring process, shortlisted candidates will undergo a Background Verification (BGV). By applying, you consent to sharing personal information required for this process. Any offer made will be subject to successful completion of the BGV.

About the Role:

As a Forward Deployed Engineer at DevRev, you will work closely with our pre- and post-sales Customer Experience team by developing solutions over the core platform via applications written in TypeScript, JavaScript, Python, etc. One of the key functions of this role is, building the Knowledge Graph that includes integration of DevRev with other SaaS and non-SaaS systems through webhooks and APIs and/ or real-time communication architectures. You will be expected to employ your creativity and expertise to ideate and shape how AI, analytics and workflows are used in customers' processes.

What You'll Do:

• Customer-facing: 30% working directly with customers.
• Coding & Integration: 70-80% hands-on technical implementation
• Build & Deploy Solutions: Design, develop, and launch AI agents, integrations, and automations that connect DevRev with customers' existing tech stacks and workflows.
• Integrate Systems: Connect DevRev with SaaS and non-SaaS platforms through APIs, webhooks, and real-time communication architectures for seamless data flow.
• Optimize AI Performance: Apply prompt engineering, fine-tune semantic search engines, and leverage generative AI techniques to enhance agent accuracy and user experience.
• Own Data Insights: Write SQL queries, perform data analysis, and build dashboards to surface insights that drive customer decision-making.
• Prototype & Iterate: Develop rapid proofs-of-concept, conduct live technical demos, and refine solutions based on customer and stakeholder feedback.
• Lead Cross-functional Collaboration: Maintain constant communication loops with customers, engineering, product, customer success, support, and revenue teams to ensure alignment.
• Guide Technical Adoption: Learn and master new tools, then guide customers through critical workflows like code repository integrations and advanced configurations.
• Travel Ready: Willingness to travel up to 30% for on-site implementations, technical workshops, and customer engagements.

What You Bring:

• Experience: 3+ years in software development, systems integration, or platform engineering. Customer-facing experience is a plus.
• Background: Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
• Coding Skills: Strong proficiency in TypeScript/JavaScript, Python, data structures and algorithms. (Nice to have: Go)
• Applied AI Knowledge: Familiarity with large language models (LLMs), prompt engineering, frameworks like RAG and function calling, and building evals to validate agentic AI solutions.
• Integration Expertise: Deep experience with large-scale data synchronization (one-way and two-way), API integration patterns (REST, GraphQL, webhooks), and event-driven/pub/sub architectures.
• Cloud & Deployment: Hands-on experience deploying on serverless and edge platforms (AWS Lambda, Google Cloud Functions) with modern DevOps practices (CI/CD, containers, observability).
• Data Transformation: Skilled in data mapping, schema alignment, and working with heterogeneous systems. Understanding of data modeling and graph data structures.
• Observability: Experience implementing clear logging, actionable error surfacing, and telemetry to support faster debugging and issue resolution.
• Context-Aware Systems: Familiarity with Model Context Programming (MCP) for building adaptive, context-aware integrations.
• Problem-Solving: Strong track record triaging and unblocking both technical and non-technical blockers to keep projects moving forward.
• Documentation: Experience writing concise, well-structured documentation that supports long-term team understanding and seamless onboarding.
• Communication: Strong written and verbal skills to articulate technical concepts to engineers, product teams, and business stakeholders.
  
  As part of our hiring process, shortlisted candidates will undergo a Background Verification (BGV). By applying, you consent to sharing personal information required for this process. Any offer made will be subject to successful completion of the BGV.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Opportunity to lead key engineering and product decisions
• Actively shipping production code for the Speechify iOS app
• Work within a dedicated product team
• Participate in product discussions to shape the product roadmap
• Maintain and enhance the existing complex app architecture

An Ideal Candidate Should Have

• Experience. You've worked on products that scaled to a large user base
• Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product
• Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience
• Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Technical skills. Swift, SwiftUI

Technical Requirements:

• Swift Programming Language
• SwiftUI experience
• Experience in Multithreading Programming
• Working with CI/CD infrastructure
• Experience with Fastlane
• SOLID principles, the ability to write every single class according to SOLID
• Experience with Git and understanding of different Git strategies

What We offer:

• A fast-growing environment where you can help shape the company and product
• An entrepreneurial crew that supports risk, intuition, and hustle
• The opportunity to make a big impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture
• Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives
• Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world
• Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Opportunity to lead key engineering and product decisions
• Actively shipping production code for the Speechify iOS app
• Work within a dedicated product team
• Participate in product discussions to shape the product roadmap
• Maintain and enhance the existing complex app architecture

An Ideal Candidate Should Have

• Experience. You've worked on products that scaled to a large user base
• Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product
• Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience
• Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Technical skills. Swift, SwiftUI

Technical Requirements:

• Swift Programming Language
• SwiftUI experience
• Experience in Multithreading Programming
• Working with CI/CD infrastructure
• Experience with Fastlane
• SOLID principles, the ability to write every single class according to SOLID
• Experience with Git and understanding of different Git strategies

What We offer:

• A fast-growing environment where you can help shape the company and product
• An entrepreneurial crew that supports risk, intuition, and hustle
• The opportunity to make a big impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture
• Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives
• Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world
• Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Role Summary

We’re hiring for Wireless Engineers to support wireless delivery for a large-scale branch-site rollout across APAC. This role supports implementation, troubleshooting, and operational validation of wireless networks in a standardized deployment program.

Location: Fully Remote

Responsibilities

• Support wireless deployment and operational readiness for branch sites
• Troubleshoot wireless connectivity/performance issues and drive resolution
• Coordinate with core and lead engineers to ensure end-to-end network stability
• Validate wireless configurations and ensure standards are followed
• Document wireless configurations, issues, and resolution steps

Required Qualifications

• Enterprise wireless engineering experience (deployment + troubleshooting)
• Strong networking fundamentals; CCNA required/preferred
• Experience working in structured rollout environments with change control

Nice to Have

• Vendor-specific experience (e.g., Aruba, Cisco, Mist) depending on the environment
• Experience supporting branch-heavy wireless programs

Area of responsibility

Imagine being part of a team that's shaping the future of cloud computing, delivering innovative solutions that transform the way businesses operate and people live. At IONOS, we're on a mission to empower organizations to achieve their full potential through our cutting-edge cloud products and services. 

We are seeking an experienced, skilled and passionate Software Developer for QA automation to ensure that our cloud products and services meet the highest standards of quality, security, and reliability. The successful candidate will have a technical background in cloud computing, quality assurance, and software development and will collaborate with cross-functional teams to identify and implement process improvements.

The QA engineer will 

• automate test suites from scratch and extend the test coverage to reduce production impacts and post-release fixes
• establish testing environments
• perform defect detection
• be embedded into the team, working closely with developers in a DevOps model for seamless collaboration and improved workflow.
• work in an agile environment

Qualification

• Bachelor's degree in Computer Science, Engineering, or equivalent work experience
• Minimum 5 years of experience in the technical field of software development, preferable in QA automation
• Knowledge of Frontend Test automation Tools (Playwright, Selenium, Cypress)
• Experience with CI/CD pipelines
• Good knowledge of a Scripting Language, e.g. Typescript or Python
• Proficient in using GIT for version control, including command-line operations, branch management, and repository handling
• Good knowledge of cloud computing, including cloud infrastructure and platform services (e.g., AWS, Azure, Google Cloud) and cloud-based software applications (e.g., IaaS, PaaS or SaaS)
• Sound knowledge of Linux, Virtual Machines, Kubernetes, Micro Services and Docker Containers are a strong plus

Area of responsibility

Imagine being part of a team that's shaping the future of cloud computing, delivering innovative solutions that transform the way businesses operate and people live. At IONOS, we're on a mission to empower organizations to achieve their full potential through our cutting-edge cloud products and services. 

We are seeking an experienced, skilled and passionate Software Developer for QA automation to ensure that our cloud products and services meet the highest standards of quality, security, and reliability. The successful candidate will have a technical background in cloud computing, quality assurance, and software development and will collaborate with cross-functional teams to identify and implement process improvements.

The QA engineer will 

• automate test suites from scratch and extend the test coverage to reduce production impacts and post-release fixes
• establish testing environments
• perform defect detection
• be embedded into the team, working closely with developers in a DevOps model for seamless collaboration and improved workflow.
• work in an agile environment

Qualification

• Bachelor's degree in Computer Science, Engineering, or equivalent work experience
• Minimum 5 years of experience in the technical field of software development, preferable in QA automation
• Knowledge of Frontend Test automation Tools (Playwright, Selenium, Cypress)
• Experience with CI/CD pipelines
• Good knowledge of a Scripting Language, e.g. Typescript or Python
• Proficient in using GIT for version control, including command-line operations, branch management, and repository handling
• Good knowledge of cloud computing, including cloud infrastructure and platform services (e.g., AWS, Azure, Google Cloud) and cloud-based software applications (e.g., IaaS, PaaS or SaaS)
• Sound knowledge of Linux, Virtual Machines, Kubernetes, Micro Services and Docker Containers are a strong plus

Position Overview:

At IONOS, we're on a mission to empower organizations to achieve their full potential through our cutting-edge cloud products and services. Imagine being part of a team that's shaping the future of cloud computing, delivering innovative solutions that transform the way businesses operate and people live.

We are seeking an experienced, skilled, and passionate Quality Assurance Engineer to ensure that our cloud products and services meet the highest standards of quality, security, and reliability. This role is ideal for someone who is hands-on, technically strong, and passionate about delivering high-quality software, focusing on testing the IONOS Cloud Platform.

The successful candidate will have a technical background in cloud computing, quality assurance, and software development and will collaborate with cross-functional teams to identify and implement process improvements.

Area of Responsibility

The QA Engineer will:

• Automate test suites from scratch and extend the test coverage to reduce production impacts and post-release fixes.
• Establish testing environments.
• Perform defect detection.
• Be embedded into the team, working closely with developers in a DevOps model for seamless collaboration and improved workflow.
• Work in an agile environment.

Key Responsibilities

• Design and execute manual test cases for web applications.
• Develop and maintain automated UI test scripts.
• Perform regression and cross-browser testing to ensure consistent UX.
• Identify, document, and track bugs and issues clearly and effectively.
• Collaborate with developers and the QA Team Lead, and contribute to the improvement of QA processes and best practices.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or equivalent work experience.
• Minimum 5 years of experience in the technical field of software development, preferably in QA automation.
• Knowledge of QA methodology and tools.
• Experience with both manual and automated testing approaches and tools.
• Knowledge/familiarity of test automation tools (Playwright, Selenium, Cypress)
• Experience with CI/CD pipelines.
• Good knowledge of a Scripting Language, e.g. Typescript or Python.
• Proficient in using GIT for version control, including command-line operations, branch management, and repository handling.
• Good knowledge of cloud computing, including cloud infrastructure and platform services (e.g., AWS, Azure, Google Cloud) and cloud-based software applications (e.g., IaaS, PaaS or SaaS), and experience with cloud infrastructure and related technologies.
• Sound knowledge of Linux, Virtual Machines, Kubernetes, Micro Services and Docker Containers is a strong plus.
• Comfortable working in Linux environments and using the command line.
• Strong analytical skills and attention to detail.

Traffic Management Specialist

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

We are actively seeking a Traffic Management Specialist to join our Carrier Relations team. This person’s responsibilities are centered around traffic management for voice traffic traversing the Five9 network such as monitoring, reporting, augmenting and maintaining carrier call traffic to ensure high levels of quality and reliability coupled with efficient cost margins.

Key Responsibilities:

• Ensures traffic is meeting expected routes through reporting and troubleshooting, takes corrective actions when necessary
• Provide carrier traffic forecasts with regular cadence
• Provide target rate profiles with an established reoccurring cadence to drive competitive pricing
• Process and load updated rate decks for optimal routing
• Monitors and reports on carrier traffic capacity and performance metrics
• Works with vendors on escalation of problems, status updates or performance issues found in monitoring and reporting
• Participates in carrier routing issues such as the removal of a carrier due to network trouble, calculating the cost and impact associated to the event, facilitating the process while mitigating the risk of restoring the carrier to routes
• Works with business partners to understand problem impact, as well as, support project and work requests
• Works with internal groups such as operations, capacity, provisioning to align projects, work- flow processes and metrics report validation

Requirements:

• 3+ years of telecom experience
• Excellent knowledge of telecom principals and terminology including DIDs, Toll Free numbers, LATA OCN and NPA-NXX etc.
• Knowledge of SIP call routing, Least Cost Routing with Session Border Controllers
• Experience with International Routing including ITFS and iDID’s
• Ability understand capacity requirements as it relates to carriers
• Troubleshoot and resolve persistent problems and escalated issues
• Respond to alerts and alarms troubleshooting and correcting problems coordinating issues with the Network Operations Center
• Self-starter with excellent troubleshooting skills and ability to prioritize tasks and organize workflow accordingly
• Excellent documentation, verbal and written communication skills are required
  
  

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

The opportunity

We’re hiring a Software Engineer III to join our Audience Engineering team.

This is a senior-level individual contributor role for a product-minded engineer who can independently own complex systems and features from discovery through production and iteration. You will operate in a high-velocity environment where we ship small, incremental changes frequently and measure success by business impact, not ticket volume.

Our engineering culture emphasizes ownership, autonomy, experimentation, and continuous improvement. Engineers define problems alongside stakeholders, shape solutions, ship quickly through Git-based deployment practices, and iterate based on real data. We embrace AI-assisted tooling, operate across a distributed US and Philippines team, and expect engineers to contribute both technically and strategically.

This role requires comfort operating in ambiguity, solving meaningful business problems, and building systems that directly influence conversion, revenue, performance, and audience growth across a portfolio of more than 50 digital properties.

Employment Level: Mid- Level II

Employment Type: Full-Time (Contract-to-Hire: 2-week evaluation period)

Location: Philippines 

Working Hours: 9:00 pm to 6:00 am PHT 

What you'll do

• Design, build, and maintain full-stack web applications and backend services
• Own features end-to-end from discovery and scoping through implementation, deployment, and post-launch measurement
• Partner directly with product and business stakeholders to define hypotheses, evaluate trade-offs, and align on success metrics
• Design, implement, and measure A/B tests and experimentation initiatives using tools such as PostHog or similar platforms
• Build and maintain full-stack TypeScript applications using frameworks such as Astro and Vue
• Contribute to backend services in PHP (Laravel) where applicable
• Write and optimize SQL queries and work directly with relational databases both within and outside of ORMs
• Work with cloud and edge infrastructure, including Cloudflare Workers, Cloudflare D1, and AWS EKS
• Contribute to CI/CD pipelines using GitHub Actions and participate in structured Git workflows, including branching, pull requests, and code reviews
• Debug and troubleshoot issues across the full stack with minimal oversight
• Improve observability, reliability, and performance using monitoring tools such as Datadog
• Participate in architectural discussions and contribute to long-term technical strategy
• Conduct thoughtful code reviews and mentor early-stage engineers
• Leverage AI-assisted development tools to improve velocity and code quality

Who you are

• 4+ years of professional software engineering experience in production environments
• Proven experience operating at a mid-senior or senior IC level with full ownership of complex features
• Strong production-level proficiency in PHP or TypeScript
• Have built, shipped, and maintained scalable web applications used by real customers
• Deep experience working within structured backend frameworks such as Laravel
• Strong command of modern JavaScript and TypeScript architecture and best practices
• Write efficient SQL and optimize relational database performance without relying solely on an ORM
• Have hands-on experience deploying and operating systems in AWS or Cloudflare environments
• Comfortable working with containerized applications and orchestration platforms such as Kubernetes
• Have implemented and maintained CI/CD pipelines and automated deployment workflows
• Use Git confidently in collaborative environments, including branching strategies and structured code reviews
• Ship features end-to-end, define measurable success criteria, and evaluate post-launch performance
• Communicate clearly with product and business stakeholders throughout the full feature lifecycle
• Operate independently in distributed teams and consistently deliver in high-velocity environments
• Must have a working laptop/pc and internet and back-up connection
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.  The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

What we offer you 

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
• Healthcare: Healthcare reimbursement to help ensure you are covered.
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
• Wellness Perks: Access the Headspace app to support your well-being.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.

The opportunity

We’re hiring a Software Engineer III to join our Internal Software Engineering team.

This is a senior-level individual contributor role focused on delivering full-stack features that power our internal lead generation and delivery platform. You will independently own feature delivery from defined requirements through implementation, deployment, and post-release support.

Our engineering culture emphasizes ownership, collaboration, and pragmatic execution. Engineers work closely with Product to clarify requirements, evaluate trade-offs, and deliver scalable solutions that support core business workflows. We ship frequently, operate within AWS-based infrastructure, and expect engineers to take responsibility for quality and maintainability across the stack. We embrace AI-assisted tooling and modern development practices.

This role requires strong backend depth, the ability to contribute across the stack when needed, and comfort balancing delivery speed with system reliability in a distributed environment.

Employment Level: Mid-Level II
Employment Type: Full-Time
Location: Philippines
Working Hours: 4:00 pm to 1:00 am PHT

What you'll do

• Design, build, and maintain full-stack applications that support our internal platform
• Own delivery of features from technical design through deployment and post-release support
• Collaborate closely with Product Managers to clarify requirements and design pragmatic technical solutions
• Build and maintain backend services using PHP (Laravel/Lumen) or Python
• Contribute to frontend functionality using JavaScript where needed
• Develop APIs and integrations with internal and third-party systems
• Write clean, maintainable, and testable code
• Work within AWS-based infrastructure and Git-based deployment workflows
• Participate in structured code reviews and uphold engineering quality standards
• Troubleshoot and resolve production issues when they arise
• Contribute to architectural discussions and continuous improvement initiatives
• Leverage AI-assisted development tools to improve efficiency and quality

Who you are

• 4+ years of professional software engineering experience in production environments
• Proven experience operating at a mid-senior or senior IC level with ownership of feature delivery
• Strong backend proficiency in PHP (Laravel/Lumen) or Python
• Comfortable contributing across the stack, including JavaScript-based frontend work
• Experience building and maintaining API-driven systems
• Solid experience working with relational databases
• Experience deploying and supporting applications in cloud environments such as AWS
• Familiarity with containerized applications and CI/CD workflows
• Able to independently move defined features from ready-for-development to deployed production systems
• Strong collaborator who works effectively with Product and cross-functional teams
• Comfortable operating in a distributed team across time zones
• Open to leveraging AI-assisted development tools
• Must have a working laptop/pc and internet and back-up connection
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.  The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
• Healthcare: Healthcare reimbursement to help ensure you are covered.
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
• Wellness Perks: Access the Headspace app to support your well-being.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.

Customer Success Operations Engineer

Job Description: Customer Success Operations Engineer

A Customer Success Operations Engineer is primarily responsible for managing Five9 customer communication.  The position entails coordination and communication of any and all Maintenance activities warranting Customer Success participation including but is not limited to New Version Releases, Software Patches, and Feature Enabling. The team is also primarily in charge of sending communication regarding Service and or Outage Alerts.

Responsibilities:

• Assist in communication and coordination to customer contact roles or points of contact from initiation to implementation of operations (product/service) in the Five9 System.
• Internal coordination within CS to Support off-hours/Maintenance activities.
• Assist the team with managing the accuracy of customer lists in various forms to support all related Customer Success Maintenance Team and other communication
• Assist in sending communication to customers regarding Service and or Outage Alerts
• Assist in disseminating communication to internal groups regarding Service and or Outage Alerts
• Assist in drafting the Root Cause Analysis (RCA)
• Tracking and communicating projects progress
• Assists in overseeing project implementation
• Participate in Customer Success Maintenance Team scheduled or requested activities
• With the exposure to communicating and interacting with business leaders on our customers' organization, the candidate should consistently and proactively identify, anticipate, and meet individual customer's needs and expectations.
• Other ad hoc duties/tasks as assigned by management

Qualifications:

The candidate must:

• Have excellent technical skills
• Be Knowledgeable of process-related standards
• Be an analytical thinker with interpersonal skills
• Have working experience in a call center environment.
• Have experience or working knowledge of Jira or change management tools.
• Be willing to work extended hours and even during weekends.
• Be excellent in written and oral communication.
• Have strong regard for providing quality results on time as an individual or behalf of the group.
• Have the behavioral competence of accurately prioritizing work to achieve optimal results.
• Be expected to learn and properly utilize all the internal tools used by the Customer Success Maintenance Team (i.e. – SAT Tool, SFDC, MS OFFICE apps, Five9 apps)

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

So, what’s the role all about?

To support continued growth, our team is looking for a Lead Professional Services Engineer - Customer Success to partner with our Sales, Professional Services, Development, and other functional teams to design and build perfect customer journeys for our clients.

Proactive AI Agent is a cloud-hosted conversation platform, and part of NICE CXone's suite of customer engagement software. Proactive and covering all digital channels, Proactive AI Agent leverages artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys.

Proactive AI Agent disrupts traditional call centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call center predecessors. This means that as well as being lower cost, Proactive AI Agent can drive corporate KPIs harder and faster, as well as improve the customer experience.

How will you make an impact?

• Drive the strategic direction and long-term success strategy of our client accounts.
• Guide the team in supporting customers, partners, and end users by diagnosing complex technical and solution-related issues, managing escalations, and ensuring timely resolution aligned to customer impact and outcomes.
• Help build and influence a high-performance Customer Success and Professional Services team by guiding, developing, and mentoring talent aligned to customer outcomes; set clear goals, delegate effectively, and empower team members to make informed, timely decisions.
• Own executive-level relationship and lead QBRs/EBRs to influence business decisions and customer value realization.
• Identify and develop opportunities for growth within your accounts.
• Mentor more junior Customer Success Managers to help with their continued development.
• Delivering successful technical architecture (end-to-end) to meet our client’s business objectives.
• Become a trusted technical advisor to Client’s team building strong relationships.
• Maintain a deep understanding of the Proactive AI Agent product and help customers adopt the most relevant features and functionality.
• Understanding the client’s business, understand their key business drivers, and determine how Proactive AI Agent can most effectively deliver the dramatic business improvements.
• Working in close partnership with Proactive AI Agent sales leads and the configuration team.

• Drive forecasting, risk management, and renewal strategy across multiple high-value accounts.
• Champion operational excellence by defining CS processes, playbooks, and frameworks for scale.
• Represent Customer Success in cross-functional initiatives such as product roadmap discussions and customer advocacy programs

• Accountable for the end to end process from opportunity, validation and planning to delivery.
• Managing relationships with all internal and external stakeholders.
• Provide technical, customer experience, security and delivery expertise and guidance.
• Working in a methodical and process-oriented way.
• Working with the Proactive AI Agent reporting and insights teams to monitor key account metrics and develop new and innovative ways to demonstrate Proactive AI Agent' value.
• Confidently and clearly communicating the Proactive AI Agent value to clients.
• Strong partnerships through excellent client relationship management.
• Experienced in Agile or another methodology to illustrate end to end process.
• Ability to articulate technical information clearly to senior stakeholders.
• A curious and questioning approach. Asking why and looking for continuous improvement.
• Accountability and ownership.
• A commercially aware approach.

Have you got what it takes?

• Proven service or project delivery experience in an IT or SaaS environment.
• Extremely strong commercial awareness, including the creation of business cases.
• Experience managing large and complex projects end to end.
• Strong technical experience, including data analysis (you’ll be very used to using Excel to manipulate large data sets and prove your case).
• Proficiency in data-driven decision-making, including leveraging BI tools and customer health analytics to influence account strategy.
• Proven relationship management experience, with the ability to communicate, present and influence stakeholders and sponsors within management levels at blue chip organizations.
• Detailed knowledge of large corporations operating practices and mechanisms that will enable you to tailor stakeholder management and influence outcomes.
• Ability to manage multiple accounts and work streams concurrently without loss of quality or attention to detail.
• Able to operate highly effectively under intense time and business pressure.
• Experience leading or guiding teams.
• Experience defining and optimizing customer success frameworks, lifecycle plays, and operational processes.
• Experience managing customer risk, escalations, and expectations while balancing contractual commitments and success objectives.
• Strong analytical, diagnostic, and problem-resolution skills in customer-facing scenarios.
• Excellent written and verbal communication skills with a customer-centric, consultative approach.
• Ability to manage multiple initiatives simultaneously and perform effectively in a fast-paced, customer-driven environment.
• Multilingual would be a benefit.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Reporting into: Manager / Team lead

Role Type: Individual Contributor

Requisition ID: 10701

Role Summary:

We are seeking a Senior L3 Wireless Technical Support Specialist to serve as the ultimate technical authority for a global Cisco enterprise environment. In this high-visibility role, you will own the most challenging P1/P2 incidents, mentor L2 engineers, and drive the root cause analysis (RCA) that keeps our global infrastructure stable. This is a mission-critical position operating during US Eastern Standard Time (EST).

Key Responsibilities:

• L3 Escalation Mastery: Act as the final escalation point for complex wireless issues across multiple global enterprise sites.
• Incident Leadership: Own high-severity (P1/P2) wireless incidents end-to-end, leading technical bridges and coordinating with global stakeholders. 
• Deep-Dive Troubleshooting: Resolve sophisticated issues related to Cisco 9800 WLC, client roaming, 802.1X authentication, and RF performance.
• Proactive Optimization: Lead Root Cause Analysis (RCA) for recurring incidents to drive long-term network health and reduce downtime. 
• Knowledge Leadership: Create and maintain high-level technical documentation, SOPs, and troubleshooting guides to mentor the L1/L2 teams.

Technical Requirements:

• Expert WLC Knowledge: Deep hands-on experience with Cisco 9800 or large-scale AireOS environments.
• Protocol Authority: Solid mastery of 802.11 standards (a/b/g/n/ac/ax) and RF fundamentals.
• Network Foundation: Strong expertise in TCP/IP, DHCP, DNS, VLANs, and BGP/OSPF routing.
• ITIL Operations: Experience working within ServiceNow for incident, change, and problem management.

Preferred Qualifications (The "Nice-to-Haves"):

• Experience with Cisco DNA Center (Catalyst Center) or Prime Infrastructure.
• Proficiency with RF optimization tools like Ekahau or AirMagnet.
• Relevant certifications: CCNP Wireless, CCIE, or CWNA.

So, what’s the role all about?

This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.

How will you make an impact?  
Key Responsibilities
•    Lead the strategy, design, and continuous improvement of CI/CD pipelines across multiple products, teams, and environments.
•    Drive the adoption of software-defined infrastructure, infrastructure automation, and DevOps best practices across the organization.
•    Provide technical leadership for complex build, release, and deployment processes involving multiple stakeholders and dependent systems.
•    Establish and govern automated quality gates, release standards, deployment controls, and pipeline compliance practices.
•    Partner with engineering, QA, operations, security, and architecture teams to improve software delivery speed, quality, and reliability.
•    Define and promote standards for branching strategies, code promotion models, environment management, and release orchestration.
•    Identify opportunities to improve scalability, resilience, operational efficiency, and developer experience through automation and process improvement.
•    Evaluate, prototype, and recommend new technologies, tools, and frameworks to strengthen DevOps maturity.
•    Oversee daily operation, health, maintenance, and upgrade planning for source control, build, pipeline, and deployment platforms.
•    Lead root cause analysis and resolution efforts for complex pipeline, deployment, and tooling issues.
•    Support critical release activities, including occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
•    Mentor engineers, provide technical direction, and serve as a subject matter expert for DevOps and release engineering practices.
•    Influence cross-team planning and help align DevOps initiatives with broader engineering and business goals.

Required Qualifications
•    5+ years of experience working with Git-based source control systems, preferably GitHub.
•    4+ years of experience writing Python, Shell, or similar scripting languages.
•    2+ years of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.
•    4+ years of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.
•    3+ years of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.
•    Strong experience designing and managing enterprise-scale CI/CD pipelines and release processes.
•    Strong knowledge of build automation, branching strategies, code promotion techniques, and deployment governance.
•    Experience building, deploying, and supporting Docker containers and Docker-based microservices.
•    Strong understanding of cloud infrastructure, automation frameworks, and modern DevOps operating models.
•    Experience working with Windows Server environments, including IIS and .NET deployment patterns.
•    Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia.

Preferred Qualifications
•    Experience in contact center, BPO, telecom, SaaS, or other high-availability enterprise production environments.
•    Experience leading DevOps transformation or platform modernization initiatives.
•    Experience supporting large-scale engineering or R&D organizations.
•    Familiarity with container orchestration concepts such as Kubernetes.
•    Familiarity with Grafana-based monitoring, observability, platform reliability, and security practices within CI/CD ecosystems.
•    Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
•    Experience mentoring engineers and leading cross-functional technical initiatives.
•    Experience establishing standards, governance models, and operating practices across multiple teams.
•    Experience with Ansible or similar configuration management tools.
•    Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.

Core Competencies
•    Excellent troubleshooting, problem-solving, and debugging skills.
•    Strong leadership and ownership mindset.
•    Ability to design and build systems, environments, and solutions from the ground up.
•    Strong collaboration skills and the ability to influence without direct authority.
•    Service-oriented mindset with a focus on enabling engineering teams.
•    Ability to balance strategic improvements with day-to-day operational demands.
•    Strong organizational skills with the ability to manage multiple priorities and drive work to completion.
•    Sound technical judgment in high-pressure and time-sensitive situations.
•    Commitment to mentoring team members and fostering a culture of continuous learning.

Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
•    Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
•    Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
•    Openness to learning how AI can improve build, deployment, and operational processes.
•    Ability to quickly adopt new AI tools and incorporate them into daily work.
•    Ability to evaluate AI tools and assess their practical value for CI/CD and infrastructure automation.
•    Drive AI adoption across the Build and Deploy team by identifying high-impact opportunities where AI can improve efficiency, reliability, or developer experience.
•    Guide the team on AI tool selection, evaluation criteria, and integration patterns.
•    Champion an AI-first mindset in pipeline design, process improvement, and operational practices.
•    Help establish team standards and best practices for responsible, effective use of AI in DevOps workflows.
•    Able to present a vision for how AI can be strategically applied across DevOps practices within a team.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:10630
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor 

So, what’s the role all about?

This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.

How will you make an impact?  

Key Responsibilities
•    Design, develop, and maintain continuous integration and continuous deployment pipelines.
•    Help build and support software-defined infrastructure solutions.
•    Coordinate build and release activities with internal stakeholders across engineering and related teams.
•    Develop and implement automated quality gates and release controls.
•    Partner with teams to define and improve code quality metrics and measurement practices.
•    Research, evaluate, and prototype technologies that improve DevOps processes and delivery efficiency.
•    Promote DevOps best practices through collaboration with engineering, operations, and other technical teams.
•    Manage day-to-day operations of build systems, deployment pipelines, and source control platforms.
•    Perform ongoing maintenance, support, and upgrades for DevOps tools and systems.
•    Provide occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.

Required Qualifications
•    2+ years of experience working with Git-based source control systems, preferably GitHub.
•    1+ year of experience writing Python, Shell, or similar scripting languages.
•    1+ year of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.
•    1+ year of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.
•    1+ year of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.
•    Strong understanding of code promotion methods, build automation, and branching strategies.
•    Experience building Docker containers and supporting Docker-based microservices.
•    Experience working with Windows Server environments, including IIS and .NET deployment patterns.
•    Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia.

Preferred Qualifications
•    Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
•    Experience supporting large-scale R&D or engineering organizations.
•    Familiarity with modern infrastructure automation and release governance practices.
•    Familiarity with container orchestration concepts such as Kubernetes.
•    Familiarity with Grafana-based monitoring and log management tools.
•    Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
•    Experience with Ansible or similar configuration management tools.
•    Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.

Core Competencies
•    Strong troubleshooting, problem-solving, and debugging skills.
•    Ability to build environments, systems, and technical solutions from the ground up.
•    Quick learner with strong adaptability in changing environments.
•    Service-oriented mindset with a focus on supporting internal engineering customers.
•    Strong collaboration skills and team-oriented approach.
•    Ability to manage multiple priorities and deliver work on schedule.
•    Eagerness to learn from experienced team members and grow technical skills.

Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
•    Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
•    Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
•    Openness to learning how AI can improve build, deployment, and operational processes.
•    Ability to quickly adopt new AI tools and incorporate them into daily work.
•    Able to describe how AI tools could be used to improve a build or deployment task.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:10628
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor 

So, what’s the role all about?

This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.

How will you make an impact?  

Key Responsibilities
•    Design, develop, and maintain continuous integration and continuous deployment pipelines.
•    Help build and support software-defined infrastructure solutions.
•    Coordinate build and release activities with internal stakeholders across engineering and related teams.
•    Develop and implement automated quality gates and release controls.
•    Partner with teams to define and improve code quality metrics and measurement practices.
•    Research, evaluate, and prototype technologies that improve DevOps processes and delivery efficiency.
•    Promote DevOps best practices through collaboration with engineering, operations, and other technical teams.
•    Manage day-to-day operations of build systems, deployment pipelines, and source control platforms.
•    Perform ongoing maintenance, support, and upgrades for DevOps tools and systems.
•    Provide occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.

Required Qualifications
•    2+ years of experience working with Git-based source control systems, preferably GitHub.
•    1+ year of experience writing Python, Shell, or similar scripting languages.
•    1+ year of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.
•    1+ year of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.
•    1+ year of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.
•    Strong understanding of code promotion methods, build automation, and branching strategies.
•    Experience building Docker containers and supporting Docker-based microservices.
•    Experience working with Windows Server environments, including IIS and .NET deployment patterns.
•    Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia.

Preferred Qualifications
•    Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
•    Experience supporting large-scale R&D or engineering organizations.
•    Familiarity with modern infrastructure automation and release governance practices.
•    Familiarity with container orchestration concepts such as Kubernetes.
•    Familiarity with Grafana-based monitoring and log management tools.
•    Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
•    Experience with Ansible or similar configuration management tools.
•    Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.