The Opportunity

As the Operations Manager and second employee in Manila, you will be a foundational leader building Flexport Philippines from the ground up. You will serve as the regional subject matter expert across Ocean (FCL, LCL, Buyers Consolidation) and Air, driving growth and operational excellence.

This role requires a leader who can "wear many hats"—one who balances strategic scaling with hands-on execution. You will hire and coach a high-performing team, manage critical stakeholder relationships, and instill a culture of performance and innovation to make global trade easier for everyone.

What You'll Do

• Operational Leadership: Hire, mentor, and develop a team responsible for end-to-end shipment handling (Export/Import) across Ocean, Air, and Intermodal.

• Service Excellence: Act as the primary escalation point for clients and stakeholders, ensuring proactive issue resolution and world-class service delivery.

• Process Engineering: Establish scalable infrastructure and standardized procedures to maximize efficiency and maintain high data quality.

• Strategic Growth: Partner with overseas demand teams to identify growth opportunities and recommend supply chain solutions for new clients.

• Commercial Management: Monitor and optimize the cost-to-serve while maintaining high client satisfaction and employee engagement.

• Cross-Functional Collaboration: Align with Customs, Trucking, and Product teams to drive continuous improvement and experiment with new growth initiatives.

• Agile Execution: Deep-dive into any area of the business as needed to support a growing, lean regional team.

What You’ll Need

• 10+ years in freight forwarding or logistics operations, with a proven track record of leading and developing teams.

• Deep knowledge of the Philippines logistics landscape, carrier practices, and multimodal transport (Ocean/Air).

• Bachelor’s degree in Supply Chain, Logistics, or a related field.

• A process-oriented, structured thinker with the courage to challenge the status quo and fix broken processes.

• The ability to pivot between strategic vision and tactical execution.

• Exceptional interpersonal skills with a client-first mindset and a passion for developing industry talent.

• Excitement for building a best-in-class operational structure within a high-growth, dynamic environment.

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

Role

We are looking for a Sales Engineer to join our Solutions Consulting team. This is a remote role based in Philippines, reporting to the Head of Solution Engineering, Emerging Markets.

As a critical technical partner, you will drive the digital transformation of our enterprise customers by providing expert thought leadership and high-impact technical guidance. You will be responsible for the end-to-end technical sales process, ensuring our solutions are positioned to solve complex business challenges effectively.

What you’ll do (Role Expectations)

• Provide technical thought leadership and advice to enterprise customers on how to transform their digital experience
• Take total ownership of the technical sale and all associated processes
• Identify and qualify technical opportunities while developing and maintaining trusted advisor relationships with key customer stakeholders
• Deliver high-impact sales pitches, technical demonstrations, and whiteboard presentations to ensure successful solution deployments

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree or an equivalent combination of education and professional experience
• 5+ years of experience in presales roles, with at least 3 years specifically focused on selling security solutions and technologies
• Hands-on experience with systems installation and administration of routers/switches
• Deep technical knowledge of network security principles and applications

What Will Make You Stand Out (Preferred Qualifications)

• Technical proficiency with GPO, Active Directory/LDAP, and SSO/SAML integrations
• Strong understanding of HTTP and web security technologies, including proxies, caches, and firewalls

#LI-Remote

#LI-LK2

The Customer Delivery Manager is responsible for overseeing end-to-end delivery across Media, Creative, Smart Services, Creative Delivery, and SparkWorks, ensuring projects move from planning to execution smoothly and on schedule. This role manages timelines, coordinates cross-functional stakeholders, and keeps teams aligned on priorities, deliverables, and expectations. They act as the central point of accountability for delivery, proactively identifying risks, resolving blockers, and maintaining momentum across multiple workstreams. The role also safeguards the overall quality and consistency of creative outputs, ensuring work meets strategic objectives and delivery standards.

As a Customer Delivery Manager at Smartly, you will …

• Manage end-to-end creative delivery process
• Engage and collaborate daily with internal teams
• Create reports and provide insights
• Complete activities according to best practice and SOPs
• Self-manage your time and tasks, prioritize to meet deadlines
• Own creative delivery communication (briefing → production → QA → launch → reporting)
• Confirm and manage timelines and turnaround time (TAT)
• QA check and ensure overall quality of creatives (storyboards, mocks, final creatives)
• Build campaign structures (e.g. decision tree), ensure alignment of media and creative
• Ensure creative strategies are deliverable and delivered efficiently
• Utilize industry/platform knowledge for idea generation

We're definitely looking for you, if you ...

• Have flawless written and verbal communication skills
• Have 3+ years of project management experience
• Have 3+ years in digital advertising (must have media background — social/programmatic)
• Are proficient in Google Sheets and/or Microsoft Excel for tracking, reporting, and managing project data.
• Have the ability to negotiate and deliver difficult news to clients/stakeholders
• Have excellent time management, coordination, and prioritization skills
• Have great attention to detail, highly organized, self-starter
• Are able to multitask and meet critical deadlines in a fast-paced environment
• Are a good team player with a positive attitude
• Are amenable to NORAM working hours (8:00pm to 5:00am) and hybrid setup

• Paid holidays and flexible, take-it-as-you-need-it paid time off
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Specialist, Website Onboarding, you are responsible for ensuring a seamless and efficient onboarding process for our service professionals (our Pros) to our website offerings. You bring great communication, attention to detail, and technical expertise to help better our team and improve the lives of our Pros.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do Each Day

• Conduct live video onboarding calls with Pros to define business requirements, branding needs, and project milestones
• Execute the end-to-end build and launch of Pro websites using established templates and design guidelines, ensuring mobile and tablet layouts are verified before publishing
• Perform technical implementation tasks including domain configuration, digital security protocols, and third-party integrations
• Optimize digital content for search engine visibility and accessibility to ensure maximum online reach for our Pros
• Configure and test HCP platform integrations to ensure seamless connectivity between the Pro’s website and their business operations
• Maintain accurate and timely documentation of project stages and Pro interactions within our CRM
• Manage a high-volume pipeline of cases, prioritizing tasks to meet defined service level agreements (SLAs) ensuring sites are published within defined timeframes
• Perform quality assurance audits to ensure alignment with brand standards and technical requirements
• Proactively communicate with Pros to resolve blockers, collect outstanding assets, and confirm sites are ready to go live

Qualifications

• 1+ year of experience in customer success, implementation, account management, or website design
• Bachelor's degree or equivalent work experience
• Proficiency in spreadsheet software for data formatting (i.e. Excel, Google Sheets)
• Strong communication and interpersonal skills to effectively engage with Pros
• Experience using communication and collaboration tools (i.e. Zoom, Slack, Salesforce)
• Ability to work independently and as part of a team in a fast-paced environment
• Exceptional attention to detail and organizational skills

What will help you succeed in this role

• Ability to follow specific directions while adapting to changing business needs
• Experience using AI tools to increase quality and efficiency of work
• Thirst for personal development and a desire to learn and grow
• Strong problem-solving skills and the ability to understand customer needs
• Empathy for small business owners and the patience to translate their vision into a polished digital presence
• Resilience when receiving feedback and a track record of applying it to improve your craft

Location Dependent Information
This role is open to candidates and the expected salary range for this role is $12,600-$14,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This is a full time contract role.

Privacy Notice for California Job Candidates - Housecall Pro

We are looking for a highly motivated and skilled Atlassian System Engineer to join the Workplace Technology Atlassian platform engineering team. This role is responsible for designing, implementing, and maintaining our cloud Atlassian suites. Additionally, this role will handle UI configurations, automation, and integrations to optimize business processes and user experience.

Responsibilities:

• Design and maintain the global configuration of Atlassian Cloud applications
• Provide support to end-users by troubleshooting issues and assisting with Atlassian tool-related inquiries.
• Configure user provisioning, workflows, automation rules, custom fields, schemes, permissions, add-ons, dashboards, reports, and integrations 
• Configure Confluence spaces, templates, and macros to improve collaboration
• Adhere to tools best practices and standard methodologies to maintain consistency across all instances
• Work with stakeholders to improve user experience and UI configurations for Atlassian suite
• Develop custom scripts to automate administration tasks and enhance productivity
• Maintain comprehensive documentation for Atlassian configurations, features, and processes.
• Ensure documentation is up-to-date and accessible to relevant stakeholders.
• Provide trainings to users and teams to increase user adoption and promote new features

Qualifications:

• Bachelor’s degree or higher in Computer Science, Information Systems, Engineering, or related field.
• 2+ years of admin experience in managing Atlassian Cloud applications
• 1+ years of hands-on experience with Atlassian REST APIs to perform bulk actions or build custom integrations
• Experience using various add-ons, such as eazyBI, custom charts, and script runner

Preferred Qualifications:

• Hands-on administration experience in Jira Service Management and JPD
• Administration experience with JPD, and Atlassian Projects
• Proficiency in Python scripting
• Experience in using Atlassian Analytics and Rovo
• Experience in using Jira plan

# LI_Linkedin

We are looking for a highly motivated and skilled Atlassian System Engineer to join the Workplace Technology Atlassian platform engineering team. This role is responsible for designing, implementing, and maintaining our cloud Atlassian suites. Additionally, this role will handle UI configurations, automation, and integrations to optimize business processes and user experience.

Responsibilities:

• Design and maintain the global configuration of Atlassian Cloud applications
• Provide support to end-users by troubleshooting issues and assisting with Atlassian tool-related inquiries.
• Configure user provisioning, workflows, automation rules, custom fields, schemes, permissions, add-ons, dashboards, reports, and integrations 
• Configure Confluence spaces, templates, and macros to improve collaboration
• Adhere to tools best practices and standard methodologies to maintain consistency across all instances
• Work with stakeholders to improve user experience and UI configurations for Atlassian suite
• Develop custom scripts to automate administration tasks and enhance productivity
• Maintain comprehensive documentation for Atlassian configurations, features, and processes.
• Ensure documentation is up-to-date and accessible to relevant stakeholders.
• Provide trainings to users and teams to increase user adoption and promote new features

Qualifications:

• Bachelor’s degree or higher in Computer Science, Information Systems, Engineering, or related field.
• 2+ years of admin experience in managing Atlassian Cloud applications
• 1+ years of hands-on experience with Atlassian REST APIs to perform bulk actions or build custom integrations
• Experience using various add-ons, such as eazyBI, custom charts, and script runner

Preferred Qualifications:

• Hands-on administration experience in Jira Service Management and JPD
• Administration experience with JPD, and Atlassian Projects
• Proficiency in Python scripting
• Experience in using Atlassian Analytics and Rovo
• Experience in using Jira plan

# LI_Linkedin

LI-Phillippines P24875_3391507

Overview

We are seeking a highly detail-oriented and analytical Sales Compensation Analyst to join our GTM Strategy and Incentive Design team. As a Sales Compensation Analyst, you will be the backbone of our sales incentive ecosystem. You aren't just "crunching numbers"—you are ensuring that our sales teams are motivated, paid accurately, and aligned with the company’s strategic goals. You will sit at the intersection of Finance and Sales Operations, acting as a trusted advisor who translates complex commission structures into actionable data. The ideal candidate possesses a blend of meticulous analytical rigor and the communication skills to explain a "pay-out" logic to our high performing sales force.

Key Responsibilities

Compensation Administration and Processing

• Manage the end-to-end monthly/quarterly commission cycle, ensuring accurate and timely payouts for the global sales force.
• Identify "bottlenecks" in the current payout workflow and implement automated solutions to reduce manual errors.
• Act as the primary point of contact for sales inquiries regarding compensation. Research and resolve discrepancies with a high level of professional empathy.
• Ensure compliance with all internal controls, company policies, and external regulations related to sales compensation.
• Maintain rigorous documentation for audit purposes (SOX compliance) and ensure all payments adhere to internal policies.

Collaboration and Improvement

• Partner closely with the Sales Operations, HR, and Accounting teams to ensure seamless end-to-end process management.
• Identify and implement process improvements within the sales compensation function to enhance efficiency and accuracy.
• Participate in testing and implementation of system upgrades and new compensation tools.
• Provide training and documentation on compensation processes and tools to stakeholders.

Qualifications

Required Experience and Skills

• Experience: Minimum 2–3 years of professional experience in Finance, Sales Operations, or Revenue Operations.
• Domain Knowledge: Direct experience in Sales Compensation (Incentive Compensation Management) is a significant advantage.
• Strong proficiency in Microsoft Excel. You don't just use Excel; you make it sing. Nested formulas, XLOOKUPs, and Pivot Tables are your second language.
• Experience with a Sales Performance Management (SPM) system (e.g., Xactly, Varicent, CallidusCloud) is an added advantage.
• Exceptional attention to detail and a high level of accuracy in data management and calculations.
• Strong analytical and problem-solving skills with the ability to interpret complex data and present findings clearly.
• Ability to explain complex commission calculations in simple terms and handle sensitive pay-related conversations with patience, clarity, and professionalism.

Preferred Skills

• Experience navigating the complexities of a high-growth, international environment.
• Working knowledge with CRM systems (e.g., Salesforce).
• Ability to build "at-a-glance" reports or dashboards in Excel

Key Responsibilities:

• Prepare and process daily billings to ensure client invoices are accurate, consistent with contractual requirements and issued on a timely basis
• Research and resolve billing, credit and accounts receivable issues
• Review and reconcile account balances in Accounts Receivable
• Interface with internal customer service and support organizations on customer inquiries
• Assess current billing operations, offer recommendations for improvement, and assist with implementing new processes
• Collaborate with team members in AP and AR to assist with ad-hoc projects and miscellaneous tasks  

Key Skills:

• 3-5 years billing experience
• SaaS/Software/Technology Experience
• Complex Contract Review
• Proficient in MS Office, namely Excel
• Solid understanding of billing and financial concepts
• Strong analytical and problem-solving skills
• Excellent oral, written and interpersonal communications
• Able to work in stressful situations with firm deadlines
• High degree of accuracy and attention to detail
• Capable of making timely, independent decisions
• NetSuite and Saleforce.com experience a huge plus
• Extremely detail oriented with a keen eye for spotting errors and discrepancies
• Knowledgeable and experienced with processing, verifying, balancing, and adjusting basic and complex transactions
• Technically savvy, advanced in Microsoft Excel
• College degree or equivalent work experience

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Remote / Philippines

About the Role

We are seeking a dedicated and proactive individual to join our team as a Member Experience Representative. In this role, you will act as liaison between patients and Mochi Health, ensuring patients receive the necessary care and support they need by answering questions, resolving issues, and assisting with prescription refills. A successful candidate will have outstanding English language skills and be comfortable assisting patients on both the phone and email. 

What you’ll do

• Respond to inquiries and provide clear, accurate, and timely information to our members.
• Ensure high-quality service delivery with a focus on customer satisfaction.
• Manage inbound messaging and assist with refill cases.
• Maintain a reliable and high-speed internet connection to ensure consistent communication without interruptions.
• Collaborate with team members and communicate effectively to resolve issues.
• Performance will be monitored, and feedback will be provided to ensure consistent quality of work.

Who you are

• Prior telehealth call center experience is a strong plus 
• Spanish fluency is a strong plus 
• Headset required

Shift Availability

We are looking for agents for the following shifts.

• Team A Shift: Sunday, Monday, Tuesday, and every other Friday; 6am-6pm PT.
• Team B Shift: Wednesday, Thursday, every other Friday, and Saturday; 6am-6pm PT.

The base salary for this full-time position is $5.00 per hour. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations.

Department Description

Service Operations is a core function within Palmetto’s Service and Asset Management organization, responsible for post-PTO service and maintenance across the residential solar asset lifecycle. The team ensures system performance, reliability, and customer satisfaction by managing service requests from intake through resolution. This includes remote troubleshooting, site visit coordination, and field execution through both in-house technicians and a national network of service partners. 

Service Operations plays a critical role in protecting asset performance and optimizing the cost of service at scale. Our focus is to resolve issues quickly, efficiently, and with high quality—balancing speed, cost, and customer satisfaction while supporting the long-term performance of the assets we manage.

Location

This position will be based remotely in the Philippines. 

Reporting

This position will report to the Service Operations Team Lead.

Summary of Role 

The Technical Support Specialist is responsible for monitoring system performance and resolving service issues through remote troubleshooting across Palmetto’s residential solar portfolio.

This role is the first line of defense in identifying and addressing system underperformance, using monitoring tools, diagnostics, and customer interaction to resolve issues without requiring a site visit whenever possible.

Technical Support Specialists are accountable for quickly identifying root causes, executing effective troubleshooting steps, and determining when escalation to a site visit is necessary. They play a critical role in optimizing service timelines, reducing cost of service, and ensuring a seamless customer experience.

Strategic & Tactical

• Monitor system performance across the residential solar portfolio, proactively identifying underperforming or non-producing systems through alerting and diagnostic tools.
• Triage and investigate service cases, validating issues and determining appropriate troubleshooting paths based on system data and known failure modes.
• Execute remote troubleshooting steps to resolve system issues, including inverter resets, communication troubleshooting, and guiding homeowners through required actions.
• Maximize remote resolution by identifying and applying effective solutions, minimizing unnecessary site visits.
• Communicate clearly and empathetically with homeowners to explain issues, guide troubleshooting steps, and set expectations for resolution.
• Accurately document all troubleshooting steps, findings, and outcomes within Salesforce to ensure clear case history and enable downstream coordination if needed.
• Escalate unresolved or complex issues to Service Project Coordinators with clear, complete context, including validated scope and recommended next steps.
• Manage and prioritize service queues to ensure all cases are addressed within defined SLA timelines.
• Identify trends, recurring issues, and failure patterns across the portfolio, contributing insights to improve monitoring, processes, and product performance.
• Collaborate cross-functionally with Service Operations, Product, and Engineering teams to improve alert quality, reduce false positives, and enhance troubleshooting workflows.
• Participate in root cause analysis and continuous improvement initiatives to increase remote resolution rates and reduce overall service cost.

Qualifications

• BS/BA is preferred.
• 2+ years of experience in technical support, customer support, or operations in a high-volume environment.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose issues using data and structured thinking.
• Ability to quickly learn and navigate monitoring platforms, CRM systems, and technical tools (Salesforce experience preferred).
• Strong communication skills, with the ability to explain technical concepts clearly to non-technical customers.
• Attention to detail in documenting cases, troubleshooting steps, and outcomes.
• Ability to manage multiple cases simultaneously while maintaining SLA performance.
• Proactive, resourceful, and comfortable operating in a fast-paced, evolving environment.
• Experience in residential solar, electrical systems, or field service environments is preferred.
• Familiarity with OEM monitoring platforms (e.g., Enphase, SolarEdge) is preferred.
• Spanish proficiency is a plus.

Success Defined

Success in this role is measured by the ability to resolve issues quickly and accurately through remote troubleshooting, while ensuring high-quality case handling and seamless escalation when required.

• Remote Resolution Rate & Timeline
  • Achieve target remote resolution rate while maintaining a fast median time to resolution, minimizing the need for site visits and reducing overall service timelines.
• Troubleshooting Quality & Escalation Accuracy
  • Consistently identify root causes and execute effective troubleshooting steps, with clear, complete escalations that enable efficient downstream coordination and minimize rework.
• Queue Management & SLA Adherence
  • Maintain strong performance against SLA targets by effectively prioritizing and managing case queues, ensuring timely response and resolution across all service requests.

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

3 best things about the job:
1. Being part of an inspired, passionate, dynamic & talented group.
2. Work with top Philippine corporations & talents allowing for excellent training and exposure to the media industry.
3. Flexible & fun working environment

Skills and Experience

• Certified Public Accountant

In this role, your goals will be:
In 3 months: ·

Familiarize with the reporting requirements and accounting systems used. ·
Completion of pending audited FS from prior years ·
Establish a good quality reconciliation to support the audit readiness of the legal entities that we report In 6 months to one year: ·
Complete all the pending audited FS from prior years ·
Analyze historical financial data to establish a trend ·
Ensure completion of audits and compliance related tasks on a timely basis ·
Collaborate cross-functionally within Finance to deliver set goals and targets ·
Execute process improvement initiatives

What your day job looks like at WPP: ·

The opportunity to gain hands-on experience in critical statutory reporting and compliance functions. ·
Mentorship and growth opportunities within a supportive team environment. ·
Exposure to complex financial reporting and analytical challenges.

What you’ll bring: ·

Integrity & Ethics: Unquestionable integrity, ethical conduct, and a commitment to maintaining confidentiality. ·
Time Management & Organization: Exceptional organizational skills and the ability to manage multiple priorities, meet tight deadlines, and perform effectively under pressure. ·
Adaptability: Ability to adapt to changing regulatory environments, business needs, and technology advancements. ·
 Proactive & Self-Starter: A proactive approach to identifying issues, proposing solutions, and driving continuous improvement in financial processes.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  #LI-Promoted

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

3 best things about the job:
1. Being part of an inspired, passionate, dynamic & talented group.
2. Work with top Philippine corporations & talents allowing for excellent training and exposure to the media industry.
3. Flexible & fun working environment

Skills and Experience

• Certified Public Accountant

In this role, your goals will be:
In 3 months: ·

• Familiarize with the reporting requirements and accounting systems used. ·
• Completion of pending audited FS from prior years ·
• Establish a good quality reconciliation to support the audit readiness of the legal entities that we report In 6 months to one year: ·
• Complete all the pending audited FS from prior years ·
• Analyze historical financial data to establish a trend ·
• Ensure completion of audits and compliance related tasks on a timely basis ·
• Collaborate cross-functionally within Finance to deliver set goals and targets ·
• Execute process improvement initiatives

What your day job looks like at WPP: ·

The opportunity to gain hands-on experience in critical statutory reporting and compliance functions. ·
Mentorship and growth opportunities within a supportive team environment. ·
Exposure to complex financial reporting and analytical challenges.

What you’ll bring: ·

Integrity & Ethics: Unquestionable integrity, ethical conduct, and a commitment to maintaining confidentiality. ·
Time Management & Organization: Exceptional organizational skills and the ability to manage multiple priorities, meet tight deadlines, and perform effectively under pressure. ·
Adaptability: Ability to adapt to changing regulatory environments, business needs, and technology advancements. ·
 Proactive & Self-Starter: A proactive approach to identifying issues, proposing solutions, and driving continuous improvement in financial processes.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  #LI-Promoted

To complement our rapid growth, Five9 is looking for an experienced Financial Analyst to join our Finance department. The ideal candidate is well-rounded with experience in corporate FP&A, budgeting and Accounting.

Responsibilities:

• Assist in preparation of budgets and forecasts of expenses. Monitor key trends, assumptions on headcount, capital expenditures and operating expenses
• Prepare monthly / quarterly budget vs. actual variance analysis
• Work closely with Accounting team in monthly close process to ensure timeliness and accuracy of entries
• Leverage Five9 financial systems to automate and scale current processes and reports
• Participate in new FP&A initiatives, including ad hoc analysis and process improvement

Qualifications:

• Bachelor’s degree in Finance/Accounting
• 2+ years of corporate financial planning and analysis experience (SaaS experience a plus)
• High analytical acumen and financial modeling skills
• Exceptional attention to detail
• Experience with planning systems such as Adaptive Insights / Host Analytics / Oracle
• Advanced Excel skills required
• BA or BS in Finance or Accounting required
• Detail oriented and systematic with a high level of accuracy
• Excellent verbal and written communication skills
• A team player with ability to multi-task and prioritize in a fast-paced and dynamic work environment

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

People Operations Supervisor

The People Operations Supervisor manages the People Operations Representatives (Tier 1) who provide employee support and handle employee lifecycle transactions. This role ensures a consistent, high-quality employee experience and will be instrumental in identifying opportunities to enhance service delivery.

Additionally, the People Operations Supervisor serves as Tier 2 People Operations support for employees in the APAC Region. This role may partner closely with the Regional People Operations Specialists and reports directly to the People Operations Manager.

Key Responsibilities

Leadership & Employee Experience

• Supervise and guide the People Ops Representatives who manage Tier 1 employee support and lifecycle transactions.
• Maintain service quality through Freshservice ticket management, analysis of employee feedback trends, and knowledge base updates.
• Conduct quarterly reviews of Freshservice tickets and knowledge base content to identify improvement opportunities.
• Collaborate with the People Operations Specialist on workflow and system enhancements.

Regional HR Operations

• Provide Tier 2 case support through Freshservice for employees, responding to and resolving inquiries in a timely and professional manner.
• Partner with HR, Benefits, and Payroll teams to ensure accurate and timely payroll-related data submission.
• Prepare and submit payroll reports for job changes, transfers, and compensation updates to Payroll.
• Maintain APAC employee-facing knowledge content.
• Manage visa and work permit processing and renewals for foreign hires in Philippines.
• Support internal and external audits and ensure data accuracy.
• Conduct periodic audits to ensure policy and regulatory compliance.

General Responsibilities

• Identify process efficiencies and contribute to documentation updates.
• Prepare quarterly business review reports for leadership.
• Serve as backup support for Philippines benefits administration, covering employee inquiries, required filings, enrollments and updates, vendor reporting, and full leave management through return-to-work.
• Assist People Ops Representatives with UKG lifecycle transactions, including hires, terminations, promotions, and job changes as needed.

Qualifications

• 3–5 years of HR Operations experience, with strong knowledge of Philippines labor laws.
• Minimum 1 year of people management or leadership experience.
• Experience with HRIS systems (UKG preferred) and case management tools (Freshservice).
• Strong organizational, compliance, and communication skills.
• Ability to balance operational detail with high-quality service delivery.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.

Key Responsibilities

Sr GL Accountant - Philippines

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant, and scalable, which is designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. 

To complement our rapid growth, we are seeking a GL Accountant to join our US Accounting team.  This position will be hybrid.  The person in this role should be a strong communicator who is able to work effectively with peers and management alike in a high-paced environment. The ideal candidate is someone who experience in preparing journal entries, reconciling financial statements and accounts, and ensuring data accuracy. Successful candidates will have attention to detail, strong technical accounting experience and can respond quickly, energetically, and enthusiastically. This position reports to the Manager, GL Accounting. 

Job Description

• Responsible for certain month-end close, reconciliation and reporting procedures.
• Perform the day-to day accounting processes and procedures relating to, but not limited to fixed assets, prepaids, payroll, and certain accruals.
• Perform tasks associated with the general ledger, (i.e., enters monthly journal entries).
• Perform monthly reconciliations and account analysis for designated balance sheet accounts and certain operating accounts.
• Review daily bank activities and assist the GL team with bank reconciliations.
• Assist on quarterly reviews and year-end audit procedures with external auditors.
• Assist with SOX controls and facilitate PBCs for external and internal auditors.
• Assist with technical accounting, as needed.
• Perform additional tasks as requested.
• Interfaces with other departments to determine the monthly accruals and other monthly journal entries, especially relating to closing activities.  Communicate with the employee population regarding relevant accounting issues. 
• Review and prepare international month close packages for foreign subsidiaries.
• Identify opportunities and implement process improvements to increase efficiency and quality continuously.

Desired Skills & Experience

• Bachelor’s degree or higher in Accounting or Finance. 
• 5 years of Accounting experience.
• Strong understanding of accounting operations and close procedures.
• NetSuite experience is highly desirable.
• Highly detail oriented and organized in work.
• Ability to meet assigned deadlines.
• Excellent communication and interpersonal skills with a customer service focus.
• Ability to act and operate independently with minimal daily direction from manager to accomplish objectives.
• Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving and results.
• Proficiency with Microsoft Office, advanced Excel a plus (V-lookups, pivot tables, etc.)
• Public accounting experience desirable.
• Amenable to work in US time or night shift schedule.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Are you passionate about designing innovative, high-impact creative solutions for global brands?

As a Senior Designer at Smartly, you’ll play a pivotal role in developing and refining creative assets for Display and Social campaigns. You’ll collaborate closely with Art Directors, Developers, and cross-functional teams to deliver design solutions that are both visually compelling and strategically aligned with campaign goals.

You’ll work hands-on with Smartly’s creative tools and processes to produce innovative templates, motion designs, and flexible design systems that drive client success. This role combines creative problem-solving with execution excellence to ensure that all creative outputs meet the highest standards.

As a Senior Designer at Smartly, you will…

• Collaborate with Art Directors and Developers to create and refine display and social creatives for a variety of clients.
• Lead design projects from concept to delivery, ensuring creative solutions align with client objectives and brand guidelines.
• Develop innovative, reusable templates and design systems to streamline workflows and maximize efficiency.
• Apply motion design and animation techniques where needed, producing dynamic and engaging content.
• Contribute to the ideation and concept development of campaigns, providing creative feedback and solutions for complex challenges.
• Maintain meticulous attention to detail in all deliverables while managing multiple short- and long-term projects.
• Mentor and collaborate with junior designers, fostering a culture of creativity and process improvement.

We’re definitely looking for you, if you…

• Have 5+ years of experience as a Graphic Designer, Brand Designer, Visual Designer, or Art Director.
• Are proficient with Adobe Creative Suite (Photoshop, Illustrator, After Effects, XD) and design tools such as Figma.
• Have a strong understanding of design principles, visual hierarchy, and layout best practices.
• Bring excellent presentation, storytelling, and communication skills to articulate design concepts clearly.
• Have experience in digital advertising, HTML5, dynamic advertising, and motion design (preferred).
• Excel at collaborating with cross-functional teams to deliver impactful creative outputs.
• Can produce high-quality design deliverables with accuracy and attention to detail.
• Are able to prioritize and manage multiple projects effectively.
• Align creative decisions with user needs and business objectives.
• Are comfortable working with a rotating shift schedule.

#LI-CD1 #LI-HYBRID

As Tax Analyst, you will have a broad range of tax-related responsibilities, with a particular focus on maintaining an international tax compliance and reporting portfolio for the Smartly group of companies, while also assisting on adhoc advisory and project workstreams. Working directly with the Tax & Treasury Manager and collaboratively with internal teams and external advisors, you will be exposed to all aspects of tax and play a critical role in ensuring the group’s tax obligations are met on time and in full.

Given the global footprint of the business, you will gain exposure to diverse tax regimes and cross-border considerations, providing a unique opportunity to broaden your international tax expertise. Your knowledge of and proximity to the day-to-day inner workings of the business will enable you to identify areas of improvement and drive real change. Attention to detail and time management are therefore critical attributes required for this role.

This is a great opportunity to deepen your tax knowledge through practical experience across multiple jurisdictions, as well as developing related accounting and finance skills to enhance your skillset.

What You Will Do

• Support all direct and indirect tax matters, particularly corporation tax and sales tax/VAT/GST, across multiple jurisdictions.
• Preparation and timely submission of tax returns and ensuring related payments are actioned / received by relevant tax authorities.
• Review the accuracy and integrity of accounting balances recording tax, including preparing monthly/quarterly/annual tax calculations.
• Global mobility and fringe benefit tax compliance; involvement with employer-related tax obligations.
• Maintaining Smartly’s tax compliance calendar of all above workstreams and continually updating for new filing / payment obligations as the business grows.
• Continuous improvement of processes, controls and documentation to manage risk and create efficiencies.
• Establishing effective working relationships both within the tax / finance team and with other Smartly business units.
• Work with external advisors and tax authorities; assist / support audit responses and enquiries.

What We Are Looking For

• Bachelor's degree in Accounting with 3+ years of relevant work experience.
• Proven experience in a similar tax, finance, and / or accounting role.
• Understanding of direct / indirect tax, tax accounting, international tax law, and transfer pricing.
• Strong Excel or Google Sheet skills; experience with NetSuite is an advantage.
• Excellent analytical and problem-solving skills.
• High level of accuracy and attention to detail.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Work well as part of a team, while being able to handle tasks independently.

What We Offer You

At Smartly, we offer a place where you can advance your career. Here, you'll find:

• An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.
• Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.
• Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.
• Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!

Apply Now and Build Your Future with Smartly!

Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together

#LI-HYBRID

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

GENERAL DESCRIPTION

The Manager of the Biddable Campaign Delivery team is responsible to oversee the entire end to end of campaign management process to support WPP Media agencies and clients

INDIVIDUAL RESPONSIBILITIES

• Serve as the key point of contact on brief delivery responses and work with Planners in developing cross-practice media execution
• Compile all necessary media recommendations (i.e. cross practice media schedules) from respective buying teams and review alignment/QA as per original agency brief
• Oversee end-to-end project management of campaign brief, delivery and closure
• Be responsible across all campaign tracking and reconciliation requirements (including KPI delivery at a cross practice level)
• Support the Department Head in identifying scalable solutions across key account campaigns and ensure optimal delivery and performance alongside with client teams and buying teams
• Support initiatives in promoting knowledge sharing and continuous learning around POVs, trends and relevant skills to cultivate a high-performing team
• Share regular updates with client teams on campaign performance such as in-flight optimizations and necessary schedule adjustments
• Assist client teams in consolidating data for ad hoc based reports (e.g. CSI/Savings Report/Cost Avoidance)
• Deliver holistic cross-practice campaign analysis (i.e. mid and post campaign reports) working with respective buying teams to provide actionable insights and optimization recommendations
• Identify new product opportunities that will enhance clients’ digital front
• Roll out test and learn initiatives to drive continuous improvements in campaign performance
• Take an active role in developing broader biddable strategic recommendations and best practices to scale impact at market and regional level
• Any other project or tasks as assigned from time to time

GROUP RESPONSIBILITIES

• Demonstrate solid knowledge of all client team's deliverables at a cross-practice level and ensuring brief gaps are filtered to the Media Management and Delivery team, such as identify any mis-aligned KPI, minimum spend benchmark, and unrealistic campaign expectations
• Strong understanding of media behaviors and how the target audience interact with specific practice delivery and ensure common understanding across WPP Media
• Proactively address, and when needed escalate, any issue that compromises the quality and timeliness of deliverables with local leadership and client teams
• Provide technical perspective in client meetings when specific expertise is required
• Maintain quality control and assurance practices across the assigned cluster of clients and proactively advice agencies on campaign improvements
• Maintain and comply with finance processes (such as month end reconciliations, billing entries/updates across biddable practices), WPP Media policies and procedures.
• Facilitate and influence cross-function collaboration by demonstrating openness to new ideas and interest in learning from colleagues with different expertise
• Encourage knowledge share and continuous learning

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

#LI-Promoted 

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

#LI-Promoted

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

#LI-Promoted

Job Description

At HelloConnect, you will be part of a dynamic team in Manila, Philippines that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills and grow within a supportive environment that values diverse perspectives and experiences.

In this role as Labor & Employment Counsel, you will take on a key responsibility in serving as the company’s in-house legal expert on Philippine labor and employment law and data privacy, ensuring full compliance with DOLE regulations and the Data Privacy Act of 2012. You will provide strategic advice to mitigate legal risks, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Provide expert advice on all aspects of Philippine labor and employment law, ensuring compliance with the Labor Code, DOLE regulations, and related government issuances.
• Draft, review, and update employment contracts, company policies, and employee handbooks.
• Support the development and execution of strategies by advising HR and management on employee relations issues, disciplinary actions, terminations, and grievance handling.
• Contribute valuable insights by interpreting new laws, issuances, and jurisprudence affecting BPO employment practices and updating management accordingly.
• Manage and prioritize workloads by representing the company in labor-related proceedings before DOLE, NLRC, or other agencies.
• Build strong relationships across departments by conducting training for HR, Operations, and Management teams on relevant labor regulations and compliance requirements.
• Support leadership in strategic decision-making by providing legal support during workforce restructuring, retrenchment, redundancy, or outsourcing transitions.
• Act as the Compliance Officer and Data Protection Officer and liaise with government agencies (DOLE, NLRC, SSS, PhilHealth, Pag-IBIG) on compliance matters.

What you’ll bring

• Bachelor of Laws (LLB or JD) from a recognized university and Member in good standing of the Philippine Bar.
• Minimum of years’ experience in labor and employment law, preferably with exposure to the BPO or service industry.
• Strong organizational skills with the ability to manage multiple priorities, including handling DOLE audits, employee disputes, and policy development.
• Excellent communication and collaboration skills to work effectively with diverse teams across regions and articulate legal advice clearly in English and Filipino.
• Detail orientation with a deep understanding of Philippine labor legislation, jurisprudence, and compliance standards.
• Problem-solving mindset with the ability to balance legal compliance with operational practicality.
• A team-oriented approach, with the ability to manage sensitive matters with confidentiality and discretion.
• Proficiency in using business systems, tools, and technology to deliver services effectively.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication. We offer competitive compensation and benefits.
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind.
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the Learning platform. You'll have the opportunity to influence company-wide labor strategy and compliance standards.
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures. We offer a dynamic, people-first culture built on fairness, growth, and transparency.
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time.

Location: BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

#helloconnect

#LI-Hybrid

#hcgreenhouse

So, what’s the role all about?

As a rapidly growing business, we are further expanding the team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and much more to clients across the globe.

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Become a subject matter expert in the MPower Proactive AI Agents solution, such as, but not limited to, data model, reporting structure, and AI-driven functionalities.
• Design, develop, and maintain reports, dashboards, and analytics tools that provide business-critical insights to internal stakeholders and external customers.
• Train team members, partners, and clients on the available data structures and reporting tools.
• Conduct research and perform data analysis to identify root causes of issues, assess impact, and uncover anomalies or inconsistencies within the data.
• Collaborate with global cross-functional teams to analyze customer journeys, identify trends, and produce insightful reports and dashboards.
• Learn and continuously adapt to modern technologies, such as, but not limited to, AI-enabled data management and automation tools.
• Participate in and lead the definition and implementation of optimization strategies, leveraging deep insights from data.
• Support data governance efforts by documenting processes, maintaining a knowledge base, and contributing to data security best practices.
• Understand, propose, improve, implement processes (what processes? Very vague)
• Write efficient and optimized SQL and scripts to extract, transform, analyze, and present data in meaningful formats.
• Contribute to building and evolving data standards, best practices, and scalable solutions for reporting and analytics.
• Take initiative in proposing and experimenting with new tools, architectures, and methodologies for data storage, processing, and visualization.
• Provide on-call support to global customers
• And other responsibilities

Have you got what it takes?

Basic Qualifications:

• 6+ years experience in a consulting / data engineering / professional services role
• 3+ years experience in senior/leadership roles
• Ability to influence stakeholders and customers on project management and related topics.
• Experience working with databases (relational and non-relational) at scale (ex: MySQL, Redshift, PostgreSQL, MongoDB, Redis, Cassandra, etc.)
• Experience working with data warehouses and data lakes, including the associated ETL, reporting and data visualization tools (example: Looker, Power BI, Tableau, etc.)
• Experience writing complex queries (SQL/NoSQL)
• Expertise, knowledge, and understanding of architectures needed to build business-centric reports from multiple data sources (ranging from basic to complex)
• Expert understanding of Professional Services Project Management Policies and Processes
• Develop processes and process improvements to ensure high-quality and cost effectiveness
• Excel in the ability to identify areas of concern based on documentation based on product knowledge, the needs of the stakeholders/customer, and other factors
• Analytical mindset with excellent problem-solving and troubleshooting skills.
• Willingness and enthusiasm to learn complex AI-driven platforms and tools.
• Ability to successfully work in a team-oriented, highly collaborative environment
• Ability to clearly communicate and present to stakeholders (internal and external)
• Amenable to work shifting schedules

Nice to Have:

• Familiarity with AI/ML-driven data solutions, or interest in learning.
• Experience working in cloud environments (Example: Azure, AWS, or GCP).
• Exposure to Python, R, or other scripting languages for data analysis.
• Understanding of data privacy, security, and governance frameworks.

Requisition ID: 9104

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other CXone digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.  

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Become a subject matter expert in the MPower Proactive AI Agents solution, such as, but not limited to, data model, reporting structure, and AI-driven functionalities.
• Design, develop, and maintain reports, dashboards, and analytics tools that provide business-critical insights to internal stakeholders and external customers.
• Collaborate with clients to understand their business requirements, workflows, and data needs, translating these into effective BI solutions.
• Collaborate with global cross-functional teams to analyze customer journeys, identify trends, and build data-driven solutions.
• Learn and continuously adapt to modern technologies, such as, but not limited to, AI-enabled data management and automation tools.
• Participate in and lead the definition and implementation of optimization strategies, leveraging deep insights from data.
• Create and maintain technical documentation including data models, system architecture, and implementation guides for clients and internal teams and support data governance efforts by documenting processes, maintaining knowledge bases, and contributing to data security best practices.
• Write efficient and optimized SQL and query language scripts to extract, transform, analyze, and present data in meaningful formats.
• Troubleshoot and resolve technical issues related to BI tools, data pipelines, and system integrations during the implementation process.
• Contribute to building and evolving data standards, best practices, and scalable solutions for reporting and analytics.
• Take initiative in proposing and experimenting with new tools, architectures, and methodologies for data storage, processing, and visualization.
• Ensure the delivery of BI solutions on time, within scope, and within budget while maintaining high-quality standards.
• Share expertise and foster a collaborative work environment.
• Provide on-call support to global customers.

Have you got what it takes?

• 3+ years experience in a consulting / data engineering / professional services role.
• Experience in working with databases (relational and non-relational) at scale (ex: MySQL, PostgreSQL, MongoDB, Redis, Cassandra, etc.).
• Experience in working with data warehouse, data lakes, and the associated ETL and reporting tools (example: Looker, Power BI, Tableau, Redshift, etc.).
• Expertise, knowledge, and understanding of architectures needed to build business-centric reports from multiple data sources (ranging from basic to complex).
• Proven experience with Query Languages (SQL/NoSQL), data visualization tools (e.g., Power BI, Tableau, or Looker), and report/dashboard development.
• Analytical mindset with excellent problem-solving and troubleshooting skills.
• Willingness and enthusiasm to learn complex AI-driven platforms and tools.
• Ability to successfully work in a team-oriented, highly collaborative environment.
• Ability to clearly communicate and present to stakeholders (internal and external).
• Amenable to work shifting schedules & Hybrid (2x onsite).

Nice to have:

• Familiarity with AI/ML-driven data solutions, or interest in learning.
• Experience working in cloud environments (Example: Azure, AWS, or GCP).
• Exposure to Python, R, or other scripting languages for data analysis.
• Understanding of data privacy, security, and governance frameworks.

Requisition ID: 9424

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

Position: Billing Specialist
Company: New Era Technology
Location: Remote (India)
Work Timings: 2:00 PM – 11:00 PM IST or 4:00PM – 1AM IST
Employment Type: Permanent | Full-Time
Experience: 3 – 8 Years

Job Summary

The Billing Specialist is a key contributor to New Era Technology's Finance Operations team, responsible for managing the end-to-end client invoicing process across a range of transaction types including projects, recurring agreements, product orders, and field service and deployment engagements. This role is critical to ensuring billing accuracy, supporting revenue recognition compliance, and delivering a professional invoicing experience to New Era Technology's clients.

The ideal candidate is detail-oriented, comfortable working with billing and ERP systems in a fast-paced environment, and capable of interpreting contractual terms to ensure invoices are accurate, compliant, and issued on time. Experience in an IT services, managed services, or technology infrastructure billing environment is strongly preferred

PRIMARY DUTIES & RESPONSIBILITIES

Invoice Generation & Billing Execution

• Manage the assigned invoicing board within ConnectWise, ensuring all billable items are identified, staged, and processed accurately and on schedule.
• Generate client invoices across a range of transaction types including project milestones, recurring service agreements, product and hardware orders, and field service engagements.
• Review and validate billing transactions prior to invoice issuance, confirming alignment with contracted scope, approved purchase orders (POs), and customer-specific billing requirements.
• Verify that billed amounts are consistent with incurred costs of goods sold (COGS) and conform to applicable revenue recognition rules before releasing invoices.

Quality Audit & Billing Accuracy

• Perform pre-invoice quality audits to confirm billing accuracy, documentation completeness, and compliance with contract terms and internal billing standards.
• Validate invoice line items, quantities, descriptions, and amounts against source records including sales orders, service tickets, project milestones, and agreement terms.
• Identify and escalate discrepancies between approved billing, incurred COGS, and contract entitlements prior to invoice distribution.
• Maintain thorough billing records in accordance with internal audit standards and record retention policies.

Sales Tax & GL Posting

• Apply correct sales tax determinations to all invoices based on customer location, transaction type, and applicable tax exemptions; maintain current exemption certificate documentation.
• Post finalized invoices to the general ledger via the ERP system (currently Microsoft Dynamics GP; transitioning to Microsoft Dynamics 365 Business Central) with accurate GL account distribution and period assignment.
• Ensure posting period accuracy during month-end close; coordinate with Finance on cut-off treatment for transactions straddling period boundaries.

Invoice Distribution & Client Communication

• Distribute finalized invoices through customer-preferred delivery channels including email, client portals, EDI, or hard copy as required.
• Accommodate special invoice formatting, reference data requirements, and submission protocols specific to individual customers or contract terms.
• Respond to client billing inquiries in a professional and timely manner; resolve discrepancies directly or route to the appropriate internal stakeholder.
• Act as a point of contact between billing, sales, project management, and collections teams to maintain a smooth invoicing workflow.

Revenue Recognition & Deferred Revenue (Preferred)

• Apply appropriate revenue recognition treatment across transaction types, including ratable recognition for prepaid and multi-period agreements and milestone-based recognition for project engagements.
• Manage down payment invoicing by applying received payments to deferred revenue (unearned revenue) GL accounts and processing subsequent releases to recognized revenue upon delivery or milestone completion.
• Reconcile deferred revenue balances against open obligations periodically and escalate variances as appropriate.

EXPERIENCE & QUALIFICATIONS

Required

• 3–6 years of experience in billing, accounts receivable, invoicing, or financial operations.
• Ability to read and interpret contracts, purchase orders, statements of work, and other financial documents.
• Proficiency in Microsoft Office Suite, with strong Excel skills including data validation, lookup functions, and basic reconciliation techniques.
• Excellent written and verbal English communication skills; able to correspond professionally with clients and internal stakeholders.
• Strong organizational skills and ability to manage competing priorities independently in a fast-paced environment.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com / Usharani.Ketha@NewEraTech.com

Job Title: Data Architect – Snowflake (Medical Devices / Healthcare)

Mode: Contract

Duration: 6 Months (Extendable)

Work Timings: 3pm – 11.30pm IST

Mode of work: Remote-India

Overview

We are looking for an experienced Data Architect with deep expertise in Snowflake to design and manage scalable, secure, and compliant data platforms in a medical device environment. This role will support data-driven initiatives across clinical, regulatory, manufacturing, and commercial domains while ensuring adherence to healthcare regulations and data standards.

Key Responsibilities

• Design and implement enterprise data architecture leveraging Snowflake for structured and unstructured data
• Develop scalable data models, data lakes, and data warehouses to support analytics, AI/ML, and reporting
• Define and enforce data governance, security, and compliance frameworks (HIPAA, FDA, GDPR)
• Architect data pipelines and ETL/ELT processes using modern tools (e.g., Snowpipe, dbt, Informatica, Azure Data Factory)
• Collaborate with cross-functional teams (Engineering, Clinical, Regulatory, Quality, and Business stakeholders)
• Ensure data integrity, lineage, and traceability aligned with medical device standards (e.g., ISO 13485, GxP)
• Optimize Snowflake performance, cost management, and workload management
• Support cloud data architecture (AWS, Azure, or GCP) and hybrid environments
• Enable advanced analytics, including AI/ML and real-world evidence (RWE) use cases
• Establish best practices for data lifecycle management (ingestion, storage, archival, and retention)

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science, Data Engineering, or related field
• 8+ years of experience in data architecture, data engineering, or related roles
• Strong hands-on experience with Snowflake architecture and optimization
• Expertise in data modeling (dimensional, normalized, and data vault)
• Experience with SQL, Python, and data pipeline orchestration tools
• Familiarity with cloud platforms (AWS, Azure, or GCP)
• Experience in regulated industries (medical devices, pharmaceuticals, or healthcare)

Preferred Qualifications

• Knowledge of medical device data standards and regulatory frameworks (FDA 21 CFR Part 11, ISO 13485, IEC 62304)
• Experience with healthcare data standards (HL7, FHIR, DICOM)
• Exposure to clinical, imaging, or diagnostic data systems
• Experience with data cataloging and governance tools (Collibra, Alation, Informatica)
• Snowflake certifications (SnowPro Core, SnowPro Advanced)
• Experience with streaming data platforms (Kafka, Event Hubs)

Key Skills

• Strong architectural thinking and system design skills
• Data governance and compliance mindset
• Ability to translate business needs into scalable data solutions
• Cross-functional collaboration and stakeholder management
• Performance tuning and cost optimization in Snowflake
• Problem-solving with a focus on data quality and reliability

📩 Interested candidates may share their updated resumes to:
        srikanth.kunchala@neweratech.com

Job Title: Database Administrator (Oracle & PostgreSQL)

Experience: 6+ Years

Location: Remote-India

Job Summary

Job Description – Database Administrator (Multi-Platform)

We are seeking an experienced Database Administrator with strong multi-platform expertise across Oracle, SQL Server, Snowflake, PostgreSQL, and MongoDB. The ideal candidate should have hands-on experience in both on-premises and cloud environments, along with strong skills in performance tuning, high availability, backup/recovery, and replication technologies.

Key Responsibilities:

Oracle Database Administration

• Manage and administer Oracle Databases in on-prem and Oracle Cloud Infrastructure (OCI) environments.
• Perform performance tuning, diagnostics, and workload optimization.
• Manage backup and recovery operations using RMAN.
• Configure, monitor, and maintain Data Guard for disaster recovery.
• Support Oracle replication solutions such as:
• Oracle GoldenGate
• HVR Replication

SQL Server Administration

• Administer SQL Server in on-premises and Azure SQL environments.
• Implement and maintain high availability solutions (AlwaysOn Availability Groups, Failover Clustering).
• Manage security, patching, and performance tuning.
• Design and maintain backup and recovery strategies.

Snowflake Administration

• Manage user and role provisioning, access control, and security configurations.
• Perform query performance tuning and warehouse optimization.
• Handle data loading/unloading, ETL integrations, and external stage management.

PostgreSQL Administration

• Install, configure, upgrade, and manage PostgreSQL databases.
• Perform performance tuning, query optimization, and configuration tuning.
• Define and implement backup and restore strategies.

MongoDB Administration

• Install, configure, and manage MongoDB in on-premises and cloud environments.
• Monitor performance, tune queries, and optimize database configurations.
• Implement and manage security, including authentication, authorization, and role-based access.

Required Skills

• Strong troubleshooting and performance analysis skills across multiple database platforms.
• Experience supporting mission-critical, high-availability systems.
• Ability to work in fast-paced environments with cross-functional teams.
• Strong communication and documentation skills.

Preferred Qualifications

• Certifications in Oracle, SQL Server, Snowflake, MongoDB, OCI, or Azure are an advantage.

Mode of work: Remote

Shift: Rotational Shifts

📩 Interested candidates may share their updated resumes to:
      srikanth.kunchala@neweratech.com 

Title: Indirect Tax Associate 
Company: New Era Technology
Location: India (Remote)
Employment Type: Permanent | Full-Time

SUMMARY:  The Indirect Tax Associate I is an entry-level tax accounting role that will support routine tax functions that includes data exports/imports, manipulation, entry, and reconciliation. This position will mainly assist the compliance department in completing periodic return files and payments related to sales, telecommunications, excise and other indirect tax types.

 PRIMARY DUTIES:              

• Use accounting proficiency to reconcile indirect tax balances.
• Use excel proficiency to read, organize & finalize sales data.
• Use digital and analytical proficiency to navigate and research tax accounts.
• Complete global periodic indirect tax returns.
• Work with General Ledgers, other financial statements, and research tax related inquiries thereof.
• Calculate, post, and ensure accuracy of indirect tax accounts.
• Provide administrative support to the tax dept & other miscellaneous duties as assigned.

COMPETENCY:

• Ability to read and manipulate large sets of data such as Sales registers, General ledgers, Income Statements & Balance Sheets.
• Outstanding organizational, analytical, and written communication skills.
• Connects well with others and highly collaborative team approach to work.
• Excellent individual initiative and objective-oriented drive.
• Ability to handle difficult situations with a high degree of diplomacy and composure.
• Bilingual (English a must)

REQUIRED EDUCATION:

• Bachelor’s degree (or equivalent) in Finance or Accounting. An Associate’s degree in accounting may be considered with the appropriate experience.

EXPERIENCE REQUIRED:

• If Bachelor’s degree or equivalent, No minimum professional experience required.
• If Associate’s degree or equivalent, 2 years of professional experience in general accounting duties including journal entry preparation and account reconciliations.
• Must be proficient in Microsoft Excel (Advanced skills are required).
• Knowledge of GAAP required.
• Experience with Microsoft Dynamics Great Plains, QuickBooks, and large ERP systems a plus.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com

ITMS Patching Specialist – Remote (India) | Permanent Role

Company: New Era Technology – www.neweratech.com
Location: Remote (India)
Work Timings: 24/7
Employment Type: Full-time / Permanent

Position SUMMARY: We are seeking a proactive and detail-oriented Level 2 IT Technician to support patching and maintenance within an IT Service Management (ITSM) environment. This role is responsible for ensuring systems remain up-to-date, secure, and operational by applying patches, conducting regular maintenance, and troubleshooting IT infrastructure issues.

Key Responsibilities

• Deploy operating system (OS) and application patches following IT security and compliance guidelines.
• Ensure timely updates of Windows, macOS, Linux, and third-party software across all endpoints.
• Monitor and troubleshoot patch failures, escalating issues as needed.
• Work with IT Security teams to mitigate vulnerabilities identified in patch management reports.
• Maintain compliance with industry standards (e.g., NIST, CIS, ISO 27001) by following patching best practices.
• Perform preventive maintenance on IT systems, including servers, workstations, and network devices.
• Monitor system health dashboards to proactively address potential issues.
• Document maintenance schedules, patch deployments, and resolutions in the ITSM system.
• Respond to IT service requests and incidents related to patching and maintenance.
• Troubleshoot performance, compatibility, and security issues arising from patch deployments.
• Ensure proper rollback procedures are in place for failed updates.

 COMPETENCIES:

• Hands-on experience with enterprise patch management solutions for Windows, Virtual Servers, and desktops.
• Familiarity with cybersecurity best practices and vulnerability management.
• Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues.
• Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools.
• Ability to communicate effectively and professionally with all customer contacts.
• Ability to provide clear written communication for ticket/project updates.
• Clear written communication to maintain organization and control over all information related to customer tickets and assignments.
• Excellent verbal skills for customer interaction.
• Excellent documentation skills.
• Dedicated to always providing exceptional customer service.
• Proficiency in all aspects of the core technical requirements.
• Strong team collaboration skills.

REQUIRED EXPERIENCE REQUIRED:

• 3+ years’ experience as a Systems Engineer.
• Ability to troubleshoot, Analyze, and configure VMware, O365, backups, desktops, Window, client/server in a variety of Operating Systems.
• Proven track record and experience with Microsoft, Mac, and Virtual services.
• Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching.
• Working technical knowledge of current network hardware, protocols, and internet standards.
• Strong background with ticketing systems and tracking work.
• 2+ years in a customer facing role, MSP preferred.
• 2+ years working with SaaS products.

PREFERRED CERTIFICATIONS/Skills:

• Microsoft Certifications preferred.
• Bonus points for Connectwise, Automate or N-Able experience.
• Virtualization technology certified a plus. (Azure, VM Ware and AWS)

Experience with MSP tools like ITGlue are a bonus.

Why Join Us

• Work with a global technology leader in IT Service Management (ITSM) environment.
• Fully remote flexibility with a collaborative global team.
• Continuous learning and career growth opportunities.
• Competitive compensation and benefits package.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com

Position: IT Project Manager
Company: New Era Technology
Location: Bangalore(Onsite- Work from our client's Office) Office address: Parcel 9, Embassy Tech Village, Outer Ring Road, Deverabeesanhalli Village, Varthur Hobli, Bengaluru, 560103.  
Employment Type: Permanent | Full-Time
Experience: 10 – 18 Years

Role Summary 

Responsible for the matrix management of project teams and the oversight of designing and implementing complex technology projects, primarily related to Real Estate development, End User, and Network projects.

This involves delivering projects across all disciplines, collaborating closely across regions and multiple Technology workstreams and LOB (line of business), while engaging with senior managers and stakeholders within the organization.

• Tasked with managing a range of infrastructure projects, with a particular emphasis on corporate fit outs, office relocations, and desktop technology deployments.
• Ensure all projects are delivered with high quality, on scope, on time & on budget.
• Ensure governance and control over all project financials, including the development of business cases, forecasting, and understanding profit and loss as well as depreciation.
• Keep all projects on track, escalating decisions to executive sponsors as needed.
• Organize the design and development of the project.
• Ensure risk management strategies are followed and reviewed according to guidelines.
• Plan and set project goals and milestones based on the approved Charter/Statement of Works.
• Identify and secure resources, including the project team, vendors, and consultants.
• Effectively detect and resolve project risks and issues. § Lead the project team.
• Ensure project management standards and rigor are applied.
• Develop communications for the executive sponsor and project stakeholders; conduct regular briefings and status updates.
• Serve as the single point of contact for project-level risks, issues, questions, and escalations.
• Prepare and/or provide project reporting, metrics, scorecards, etc.
• Partner with key stakeholders to identify project interdependencies that may influence project success.
• Support the team in distributing project information to executive management and key stakeholders.
• Create an environment that fosters trust and collaboration with others, exhibiting a strategic business focus with a customer-oriented perspective.
• Recognize areas for internal improvement and develop plans for implementing them.
• Comply with company standards and procedures. § Manage budget and financial aspects, including the completion of business cases.
• Evaluate the impact on Total Cost of Ownership for multiple simultaneous, complex projects.

Work Experience

• Substantial IT Project Management experience, or relevant business or team leadership
• 7+ years’ experience with projects in multiple technologies & functions
• Extensive experience in managing projects through all phases of the life cycle and expert working knowledge of an industry recognized Project Management methodology
• Strong knowledge of industry standard project management tools for financial and project reporting (Clarity, Service Now, Microsoft Project)
• Formal project management training and discipline knowledge required
• Knowledge of technologies, systems, drivers and trends in global investment banking environments backed by a solid understanding of the banking industry fundamentals
• Awareness of Agile Project Management techniques would be beneficial.
• An understanding of line of business technology drivers § Knowledge and understanding of banking regulatory, compliance, risk and security aspects
• Proven experience managing geographically distributed and culturally diverse work groups
• Knowledge of Permit to Build and Permit to Operate
• Extensive experience with multi-million-dollar projects with high complexity and client focus.
• Proven experience at delivering high quality projects on time & within budget
• Extensive experience at presenting metrics to key stakeholders
• Excellent oral and written communication skills across functions and teams, up and down the chain of command
• Listening and gathering customer/user inputs. Simplifying complex topics for non-technical audiences and preparing quick pointed summaries for executives and stakeholders.
• Ability to motivate Project teams
• Strong leadership & good analytical skills § Proven negotiation & influencing skills
• Strong stakeholder management & customer focus
• Strong knowledge of IT environment and working with external Service Providers / Vendors.

Technical Skills

• Track record of delivering technology Real Estate / Network type Projects
• Management and escalation of underlying project Risks /Issue/ Change
• Budget & Financial Management
• Strong understanding of, and adherence to, Standard Project Lifecycle requirements

Qualifications

• Bachelor's degree or equivalent professional experience preferably in the financial services industry
• PMP / PRINCE or other formal project management discipline preferred, familiarity with Agile delivery practices beneficial
• Excellent oral & written communication across functions and teams, up and down the chain of command
• Proven ability to lead project teams in delivering on time, high quality solutions
• Experience with Project Task Estimation, Resource Scheduling, Risk Management, and Issue Management

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com / srikanth.kunchala@neweratech.com

SUMMARY:  

The Network Quality Assurance Engineer will support a large team of network engineers and technical project managers driving a large network technology refresh program for a major global bank.  This fast-paced, global program will bring the bank’s enterprise office networks to a state-of-the-art architecture for many thousands of employees located in larger offices around the world.  As an expert in network operations and compliance to standards, this specialist will work closely with deployment engineers during the replacement of thousands of network devices, focusing on the accuracy of management systems, inventory, and device attributes.  The ideal candidate is obsessed with quality, organized, and comfortable working with wide variety of stakeholders in a large enterprise and has a strong foundation in enterprise network technologies such as switches, WLAN, routers and firewalls and their management systems. 

 PRIMARY DUTIES include but are not limited to:   

• Verify that all required tools, systems, and artifacts such as monitoring systems and CMDB are updated correctly following network conversions or migrations. 

• Confirm data accuracy, configuration completeness, and alignment with quality standards. 

• Track open gaps or discrepancies and follow up with owners to ensure timely remediation. 

• Confirm that corrective actions are completed and documented. 

• Serve as the primary daytime contact for questions, issues, and clarifications related to tool updates and conversion quality. 

• Resolve or escalate issues promptly to prevent workflow delays. 

• Maintain a daily defect log capturing issues, owners, remediation status, and closure timelines. 

• Perform QA on equipment documentation to ensure equipment is staged properly prior to shipment 

• Ensure that IPAM and NAC requests are submitted and approved in time for scheduled changes 

• Monitor JIRA for timely updates 

• Support change managers in monitoring compliance with Service Now change requests, checking for proper templates and detail 

• Support Project Managers as needed updating project documentation, workflows, etc. 

COMPETENCIES:  

• Expertise in network device attributes including hardware, AAA settings, ACL’s, and IP addressing 

• Have network operations/audit mindset, laser-focused on accuracy and timely system updates  

• Excellent organizational skills, attention to detail and multitasking ability 

• Strong written and verbal communications skills 

• Excellent client-facing and internal communication skills 

• The ability to work under pressure and with a sense of urgency to deadlines 

• The ability to multi-task, prioritize and effectively manage one’s time 

REQUIRED EDUCATION & EXPERIENCE REQUIRED:   

• 5 years hands-on experience configuring a variety of network devices 

• Proven work experience supporting network network refresh and OS/configuration remediation  

• Cisco CCNA or equivalent certifications from Juniper, Fortinet, Palo Alto or Arista.  CCNP desired.  

• Experience with NAC, IPAM, network monitoring, and configuration management systems 

• Experience with change management, incident management, and CMDB’s such as Service Now 

• Strong knowledge of Microsoft Office (Excel in particular).  JIRA experience preferred  

• Bachelor's Degree in appropriate field of study or equivalent work experience 

EXPECTED HOURS OF WORK: Most work can be performed during daytime hours in country, with some participation in meetings during off-hours as required by the project. 

TRAVEL: Remote 

LANGUAGE SKILLS: English 

 QUALIFICATIONS:   To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.  

EEO/AA Statement 

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.   

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.   

We have an opening for Life Asia Technical Architect role.

Permanent (with Client)

Work location : Kuala Lumpur

Mode of work : Onsite (Work from Office)

Role Overview

We are looking for a hands-on technical leader with strong LifeAsia expertise to drive delivery of Life Insurance platforms across Asia. This role requires active involvement in configuration, development, and integration, along with delivery ownership.

Key Responsibilities

• Lead delivery of LifeAsia-based insurance platforms (PAS, POS, workflows)
• Perform hands-on configuration, development, and integrations
• Drive solution design and system architecture
• Support cloud migration (AWS/Azure/GCP) and microservices adoption
• Implement DevOps & CI/CD pipelines
• Collaborate with business, regional teams, and vendors
• Provide technical guidance to teams while staying hands-on

Key Requirements

• 12+ years of IT experience in Life Insurance
• Strong hands-on LifeAsia experience (mandatory)
• Experience in PAS, integrations, APIs
• Exposure to cloud, microservices, DevOps
• Some team leadership experience (not purely managerial)

Why Join?

• Be part of a forward-thinking organization driving digital transformation.
• Work in a high-performing, collaborative environment at a prestigious location in Kuala Lumpur.
• Engage with modern database technologies and cloud infrastructure

Interested candidates/referrals welcome – please connect or share profiles at Shabnambanu.Varshani@NewEraTech.com

Job Title: Manufacturing APS Engineer Analyst
Location: Bayan Lepas, Penang, Malaysia (Hybrid – 50% Office / 50% WFH)
Employment Type: 1-Year Contract (Renewable up to 3 Years)
Openings: 3
Joining: Immediate to 1 Month (up to 2 Months can be considered)

About the Role

We are hiring Manufacturing APS Engineer Analysts for a leading global client in Malaysia. This role is ideal for professionals with experience in Advanced Planning & Scheduling (APS) systems, manufacturing operations, and business systems analysis.

The selected candidates will work closely with cross-functional teams and stakeholders across Germany, China, and Malaysia, supporting planning, scheduling, and operational excellence initiatives.

Key Responsibilities

• Act as a Business Systems Analyst / Systems Owner for APS applications in a manufacturing environment.
• Analyze business and factory production requirements and translate them into system/process improvements.
• Support planning and scheduling operations using APS tools and best practices.
• Coordinate with production, supply chain, engineering, and operational teams to ensure smooth system usage.
• Liaise with global stakeholders across Germany, China, and Malaysia.
• Troubleshoot system/process issues and drive continuous improvement initiatives.
• Ensure alignment between business operations and enterprise manufacturing systems.

Required Skills & Experience

• Experience working with Advanced Planning & Scheduling (APS) systems in manufacturing environments.
• Strong background as a Business Systems Analyst, Functional Analyst, or Systems Owner.
• Good understanding of enterprise manufacturing setups, factory operations, and production planning.
• Strong stakeholder management and business-facing communication skills.
• Excellent English communication (written and verbal).
• Ability to work with multicultural/global teams.

Preferred Skills

• Ability to speak Mandarin (preferred due to regular coordination with China teams).
• Prior experience in semiconductor, electronics, or high-volume manufacturing industries.
• Exposure to SAP / ERP / MES integrated environments is an advantage.

Work Location & Flexibility

• Primary location: Bayan Lepas, Penang.
• Hybrid work model: 50% office / 50% work from home.
• Penang-based candidates may work from Georgetown or Kulim office, with visits to Bayan Lepas office when required.

Preference

• Local Malaysia / Penang-based candidates preferred.

How to Apply

Please share your updated resume to: madhava.mallela@neweratech.com / Shabnambanu.Varshani@NewEraTech.com 

🌟 Hiring: MES Software Analyst (Client Location) | New Era Technology 🌟

Client Location: Bayan lepas, Penang
Company: New Era Technology – www.neweratech.com
Work Type: Hybrid

Employment: Contract – 1 year

🚀 About the Role:

New Era Technology is looking for experienced MES Software Analyst to be deployed at our prestigious client in Malaysia at their Bayan Lepas, Penang office.

Key Responsibilities  

• Design, develop, implement, and maintain MES solutions, process/operation automation in manufacturing (Industrial 4.0) and related interfaces integrated MES with ERP system (e.g. SAP) and shop floor automation (e.g. IoT)
• Collaborate with cross-functional teams to understand manufacturing processes, identify system requirements, and deliver tailored IT solutions.
• Document technical solutions, SOPs, and user manuals to ensure knowledge sharing and maintainability.
• Prepare training to business users, perform IT Acceptance Testing and User Acceptance Testing (UAT) on MES/MES Extended solutions.
• Develop scripts, services, and dashboards to support manufacturing KPIs, traceability, and data-driven decision-making.
• Troubleshoot and resolve issues in manufacturing applications, ensuring minimal disruption to production.
• Provide 24*7 Production Support on MES/MES extended solution.
• Lead or support manufacturing system upgrades, migrations, and implementations.

Qualifications:           

• Master Degree/Bachelor's Degree/Professional Degree in Computer Science, IT, or related field.
• 3~5 years of experience in software development or system analysis within a manufacturing or industrial environment
• Know-how on Change Management Process, Incident Management Process, Demand Management process, System Development Life Cycle
• Capable of leading and influencing a virtual team composed of members from diverse organizations.

Skills / Knowledge     

• Manufacturing process, MES and extended MES solution know-how

• Experience in database design and performance optimization are preferable Methodic       
• LEAN principle, FMEA, 8D Problem Solving are added advantage
• Strong programming skills in languagues such as C# .NET, Java, Python, or similar
• Strong in SQL, Oracle database and store procedure
• Experienced with Web/Window application, web service, API, Window IIS setup or OpenShift
• Agile methodology and SCRUM knowledge added advantage
• Fluent in English (spoken and written)
• Basic to advanced proficiency in Malay / Mandarin
• Good or Excellent communication and interpersonal skills
• Collaborative mindset with a proactive attitude
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Candidates must have strong MES knowledge with respect to factory production (Mandatory)
• Experience in Oracle database environment and expects the ideal candidate to have strong MS SQL or Oracle SQL query experience (Mandatory).

👤 Preferred Candidate:

• Nationality: Malaysians preferred.
• Availability: Candidates who can join immediate to 60days notice.

 📧 How to Apply:
Send your updated resume to Sravani.Karri@neweratech.com / Shabnambanu.Varshani@NewEraTech.com with the subject line:
“MES Software Analyst - Penang”

Position: Network Engineer
Company: New Era Technology
Location: Bangalore / Hyderabad (Hybrid - Work from office)  
Employment Type: Permanent | Full-Time
Experience: 7+ Years

SUMMARY: 

We are seeking a motivated and detail-oriented Core Network Engineer with 5-7 years of experience to support a global hardware conversion project from Cisco to Fortinet & Juniper. This is an exciting opportunity to work on a high-impact initiative within a dynamic enterprise environment.

PRIMARY DUTIES include but not limited to: 

• Assist in the planning and execution of a global migration from Cisco to Fortinet and Juniper switching infrastructure.
• Support configuration, deployment, and troubleshooting of Fortinet firewalls, Juniper Mist switches, and access points
• Familiarity with Juniper Mist wireless controllers.
• Collaborate with senior engineers and project managers to ensure seamless transitions across global sites.
• Maintain documentation of network configurations, changes, and procedures.
• Provide Tier 1–2 support for network-related issues during and after the migration.
• Ensure compliance with security and operational standards throughout the conversion process.

COMPETENCIES: 

• Exposure to automation tools (e.g., Ansible, Python scripting).
• Experience in enterprise-scale wireless migrations or hardware refresh projects.
• Certifications such as Fortinet NSE, CWNA, JNCIA, or Mist AI certifications are advantageous.

REQUIRED EDUCATION & EXPERIENCE REQUIRED:  

• 5-7 years of hands-on experience in wired and wireless network engineering.
• Working knowledge of Juniper Mist switch and wireless solutions and associated tools.
• Working knowledge of Fortinet firewalls.
• Basic experience with Cisco networking technologies (IOS/NX-OS)
• Basic experience with Cisco Wireless Lan Controllers
• Basic experience with Cisco DNAC
• Experience with wired and wireless monitoring and troubleshooting tools.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com

Newtork Patching Specialist – Remote (India) | Permanent Role

Company: New Era Technology – www.neweratech.com
Location: Remote (India)
Work Timings: 24/7
Employment Type: Full-time / Permanent

Position SUMMARY: We are seeking a detail-oriented and proactive Level 1 / Level 2 Network Technician to support patching and maintenance of networking equipment for multiple clients as part of a Managed Service Provider (MSP) environment. This role is responsible for deploying firmware updates, ensuring network devices are patched, troubleshooting connectivity issues, and maintaining network infrastructure to meet security and performance standards.

Key Responsibilities

• Deploy firmware updates and security patches to routers, switches, firewalls, and access points.
• Ensure all networking devices remain up to date with vendor-recommended patches.
• Monitor patching schedules and document successful and failed updates.
• Troubleshoot patch deployment issues and escalate unresolved problems.
• Work with vendors to address patch-related bugs, vulnerabilities, and performance issues.
• Ensure that patched networking devices comply with security best practices.
• Document security patching procedures and maintain compliance records.
• Monitor system health dashboards to proactively address potential issues.
• Document maintenance schedules, patch deployments, and resolutions in the ITSM system.
• Respond to IT service requests and incidents related to patching and maintenance.
• Troubleshoot performance, compatibility, and security issues arising from patch deployments.
• Ensure proper rollback procedures are in place for failed updates.

COMPETENCIES:

• Hands-on experience with enterprise patch management solutions.
• Familiarity with cybersecurity best practices and vulnerability management.
• Outstanding capabilities to troubleshoot and correct network issues.
• Strong broad-based knowledge of Network hardware, Operating systems (client and server), networking products, connectivity, and cabling.
• Ability to communicate effectively and professionally with all customer contacts.
• Ability to provide clear written communication for ticket/project updates.
• Clear written communication to maintain organization and control over all information related to customer tickets and assignments.
• Excellent verbal skills for customer interaction.
• Excellent documentation skills.
• Dedicated to always providing exceptional customer service.
• Proficiency in all aspects of the core technical requirements.
• Strong team collaboration skills.

REQUIRED EXPERIENCE REQUIRED:

• 3+ years’ experience as a Network Engineer.
• Understanding of firmware updates and patching procedures for networking equipment.Proven experience with network capacity planning, network security principles, and general maintenance best practices.
• Participate in planning and execution of new and existing equipment hardware and firmware upgrades.
• Working technical knowledge of current network hardware, protocols, and internet standards, including routers, switches (layer 2/3), firewalls, remote access, MFA, DNS, BGP, OSPF, EIGRP, VLAN, and QoS.
• Strong background with Cisco (ASA and Meraki), Fortinet, and Sonic Wall.
• Excellent hardware troubleshooting experience.
• Fundamental knowledge of Network relationships to cyber security principles and practices.

PREFERRED CERTIFICATIONS/Skills:

• Cisco CCNA Preferred.
• Experience with multiple network technology stacks. (Solar Winds and Auvik)
• Knowledge and experience in network virtualization technologies. (Azure and AWS)
• Experience in MSP’s with tools such as Connectwise or ITGlue is a bonus.
• Knowledge of VOIP systems is a bonus.

Why Join Us

• Work with global technology leaders.
• Fully remote flexibility with a collaborative global team.
• Continuous learning and career growth opportunities.
• Competitive compensation and benefits package.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com

Job Title: Oracle Fusion HCM Functional Payroll Consultant
Employment Type: Full-Time Contract (On New Era Technology Payroll)
Work Location: Onsite – Dubai, UAE (Client Location)
Company: New Era Technology (www.neweratech.com)

New Era Technology is looking for an experienced Oracle Fusion HCM Functional Payroll Consultant to join our team on a full-time contract role and work onsite at our client location in Dubai, UAE. The ideal candidate will have strong hands-on expertise in Oracle Fusion HCM Payroll, payroll configuration, statutory compliance, testing, and support activities.

Key Responsibilities

• Act as the Functional Lead for Oracle Fusion HCM Payroll, translating business payroll requirements into Fusion-compliant solutions and configurations.

• Gather, analyze, and document payroll requirements including earnings, deductions, statutory elements, balances, and fast formulas.

• Configure and maintain Oracle Fusion Payroll components such as:

  • Payroll elements

  • Calculation cards

  • Balances

  • Costing setup

  • Payroll flows

• Support and execute payroll testing cycles including:

  • Unit Testing

  • User Acceptance Testing (UAT)

  • Parallel payroll runs
    ensuring payroll accuracy and compliance.

• Troubleshoot payroll issues through root-cause analysis and coordinate with Oracle technical teams when needed.

• Ensure compliance with country-specific payroll legislation, tax rules, and reporting requirements within Oracle Fusion Payroll.

• Provide post-implementation support, documentation, end-user guidance, and assist in change management for payroll enhancements and new releases.

Required Skills & Experience

• Strong hands-on experience as an Oracle Fusion HCM Functional Payroll Consultant.

• Expertise in Oracle Fusion Payroll configurations including elements, balances, costing, and payroll flows.

• Strong understanding of payroll statutory compliance, taxation, and reporting requirements.

• Experience in payroll testing, UAT coordination, and parallel runs.

• Ability to gather business requirements and convert them into functional solutions.

• Strong communication and stakeholder management skills.

• Ability to work independently in an onsite client environment.

Location & Work Mode

• Dubai, UAE (Client Location – Onsite Mandatory)

• Candidate must be available to work full-time onsite in Dubai.

Why Join New Era Technology?

• Opportunity to work with a global technology services organization

• Exposure to enterprise Oracle Fusion implementations

• Long-term project engagement with a leading client in Dubai

How to Apply

Interested candidates can share their updated resume to:
📩 usharani.ketha@neweratech.com

What is the role 

The Project Coordinator supports project delivery by coordinating tasks, managing schedules, tracking progress, and communicating with stakeholders to ensure projects are delivered on time, within scope, and within budget, aligned with PMO standards across US-based operations.

The following include but may not be limited to the responsibilities of the Project Coordinator:

• Schedule, prioritize, and coordinate work orders with vendors, onsite teams, and stakeholders
• Allocate resources, resolve scheduling issues, and ensure work order readiness
• Track, complete, document, and submit work orders for billing
• Monitor performance against timelines, quality standards, SLAs, and KPIs
• Communicate status updates and confirm completion with stakeholders
• Ensure compliance with operational procedures and quality standards
• Provide guidance to teams and perform other related duties as needed

Work Set-up / Work Schedule

• Remote
• 9:00 AM - 5:00 PM CST (unless project requires different hours)

Who we are looking for 

Successful candidate must possess:  

• At least 1 year of project coordination or operations support experience
• Familiarity with project management methodologies and tools
• Proficient in MS Office; strong documentation and workflow coordination skills
• Strong organizational, time management, analytical, and problem‑solving skills
• Excellent English communication skills (phone and email)
• Detail‑oriented, quick learner, and able to manage multiple priorities
• Flexible to work in US‑based hours and adapt to changing project needs
• Team‑oriented with ability to support and guide others

What we offer

• Day 1 HMO + 1 free dependent 
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differential pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided

Job Title: Project Manager

Employment Type: Contract – 12 Months (Extendable)
Work Location: Remote (Anywhere in India)
Work Timings: 10:30 AM – 7:30 PM IST

About the Role

We are looking for an experienced and results-driven Project Manager to lead and manage end-to-end delivery of enterprise technology projects across IT, Data, AI, and Platform initiatives.

The ideal candidate will bring strong project governance expertise, stakeholder management capabilities, and a proven track record of delivering complex projects in Agile and hybrid environments, with prior experience working with Gulf/UAE clients being a mandatory requirement.

Key Responsibilities

• Lead and manage end-to-end project delivery for enterprise IT, Data, AI, and platform transformation initiatives.
• Define project scope, objectives, timelines, milestones, deliverables, and success metrics aligned with business goals.
• Establish and govern project management frameworks, including Agile (Scrum/Kanban), Waterfall, and hybrid delivery models.
• Drive stakeholder management across senior leadership, business owners, vendors, and technical teams.
• Manage project risks, dependencies, issues, and escalations with proactive mitigation strategies.
• Oversee project budgets, financial tracking, forecasting, and resource planning.
• Coordinate release planning, sprint execution, delivery schedules, and status reporting.
• Utilize project management tools such as JIRA, Confluence, Azure DevOps, and MS Project for tracking and governance.
• Ensure adherence to security, compliance, and data governance standards where applicable.
• Drive continuous improvement through retrospectives, process optimization, and operational efficiency initiatives.
• Support change management activities to ensure successful adoption of delivered solutions.

Required Skills & Experience

• 10+ years of experience in Project / Program Management within enterprise technology environments.
• Strong experience delivering projects across Data Platforms, Analytics, AI, Digital Transformation, or Enterprise IT initiatives.
• Proven expertise in Agile methodologies including Scrum and Kanban.
• Experience managing cross-functional, geographically distributed, and global teams.
• Strong understanding of risk management, dependency tracking, and delivery assurance.
• Hands-on experience with JIRA, Confluence, Azure DevOps, and MS Project.
• Excellent communication, presentation, and stakeholder management skills, including executive leadership interactions.
• Ability to convert business strategy into actionable execution plans.
• Experience working with Cloud platforms such as Microsoft Azure or Amazon Web Services.
• Exposure to Data Governance, BI, Analytics, or AI-led transformation programs.
• Prior experience working with global clients in remote delivery models.

Mandatory Requirement

• Proven experience working with clients in the Gulf/UAE region (e.g., Dubai, Abu Dhabi) is mandatory.

Preferred Qualifications

• Bachelor’s or Master’s degree in Information Technology, Engineering, Computer Science, or related discipline.
• PMP / PRINCE2 / Scrum certifications preferred.

Why Join Us?

• Opportunity to work on strategic enterprise transformation programs.
• Fully remote work flexibility across India.
• Collaborative global work environment.
• Long-term extendable contract opportunity.

How to Apply

Send your updated resume to Shabnambanu.Varshani@NewEraTech.com

Role: Quality Control Network Engineer

Position Type: Permanent
Location: Hyderabad / Bangalore (Work from office)

SUMMARY: 

The Quality Control Network Engineer ensures that all network‑related tools, artifacts, and post‑conversion updates meet required standards for accuracy, completeness, and operational readiness. This role is highly collaborative and time‑sensitive, providing real‑time support during business hours to minimize delays, maintain data integrity, and ensure smooth day‑to‑day execution across network operations and conversion activities.

PRIMARY DUTIES include but not limited to: 

Post‑Conversion Validation

• Verify that all required tools, systems, and artifacts are updated correctly following network conversions or migrations.
• Confirm data accuracy, configuration completeness, and alignment with established quality standards.

Proactive Issue Follow‑Up

• Track open gaps or discrepancies and follow up with accountable owners to ensure timely remediation.
• Confirm that corrective actions are completed and documented.

Real‑Time Daytime Support

• Serve as the primary daytime contact for questions, issues, and clarifications related to tool updates and conversion quality.
• Resolve or escalate issues promptly to prevent workflow delays.

Daily Defect Tracking & Reporting

• Maintain a daily defect log capturing issues, owners, remediation status, and closure timelines.

• Provide simple, clear daily status reporting (e.g., percentage of tools updated on Day 0, defect rate, time‑to‑closure).

Daily DMS Call Participation

• Attend the daily DMS (Daily Management System) call to review issue counts, track progress, and confirm tool clean‑ups are completed.
• Communicate updates and risks to stakeholders in a concise, actionable manner.

Day‑Shift Coverage

• Provide consistent Monday–Friday coverage from 8:00 a.m. to 5:00 p.m. US Eastern Time to support real‑time operations and ensure continuous quality oversight.

COMPETENCIES:

• Exposure to automation tools (e.g., Ansible, Python scripting).
• Experience in enterprise-scale network migrations or hardware refresh projects.
• Certifications such as Fortinet NSE, CWNA, JNCIA, or Mist AI certifications are advantageous.
• Strong understanding of network tools, configuration artifacts, and operational workflows.
• Excellent attention to detail and a structured approach to tracking issues and updates.
• Strong communication skills with the ability to coordinate across multiple teams.
• Proficiency with defect tracking tools, reporting dashboards, or workflow management systems.

REQUIRED EDUCATION & EXPERIENCE REQUIRED:   

• 5-7 years of hands-on experience in wired and wireless network engineering.
• Working knowledge of Juniper Mist switch and wireless solutions and associated tools.
• Working knowledge of Fortinet firewalls.
• Basic experience with Cisco networking technologies (IOS)
• Experience with Service Now
• Basic experience with Cisco DNAC
• Experience with wired and wireless monitoring and troubleshooting tools.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com / puneeth.garishekoti@neweratech.com

Job Title: Scrum Master – Medical Device / Healthcare Technology

Mode: Contract

Duration: 6 Months (Extendable)

Work Timings: 3pm – 11.30pm IST

Mode of Work: Remote-India

Overview

We are seeking an experienced Scrum Master to support Agile delivery within a regulated medical device environment. This role will work closely with engineering, quality, regulatory, and product teams to deliver high-quality, compliant solutions aligned with industry standards such as FDA and ISO requirements.

Key Responsibilities

• Facilitate Agile ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives) across cross-functional teams
• Drive Agile adoption and continuous improvement within engineering and product teams
• Remove impediments and proactively address risks impacting delivery timelines
• Collaborate with Product Owners to maintain a well-groomed backlog with clear priorities
• Ensure alignment with regulatory and quality standards (e.g., design controls, documentation, traceability)
• Support integration of Agile practices within a medical device lifecycle (SDLC)
• Promote transparency through metrics such as velocity, burn-down charts, and sprint health
• Coordinate across teams including Software Engineering, QA/Validation, Regulatory Affairs, and Clinical teams
• Coach teams on Agile best practices while adapting to a compliance-driven environment

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field
• 5+ years of experience as a Scrum Master in Agile environments
• Experience working in regulated industries (medical devices, pharmaceuticals, healthcare)
• Strong understanding of Agile frameworks (Scrum, Kanban, SAFe)
• Familiarity with FDA regulations, IEC 62304, ISO 13485, or similar standards
• Experience with tools like Jira, Azure DevOps, or Rally
• Scrum certifications (CSM, PSM, or SAFe Scrum Master)

Preferred Qualifications

• Experience in medical imaging, diagnostics, or digital health platforms
• Exposure to cloud-based healthcare systems (AWS, Azure)
• Knowledge of cybersecurity and data privacy standards (HIPAA, GDPR)
• Prior experience working with global distributed teams

Key Skills

• Strong facilitation and communication skills
• Ability to navigate complex, matrixed organizations
• Problem-solving mindset with a focus on delivery and quality
• Stakeholder management across technical and non-technical teams
• Balance between Agile flexibility and regulatory rigor

Success Metrics

• On-time delivery of sprints/releases
• Improved team velocity and predictability
• Compliance with regulatory and quality standards
• High team engagement and Agile maturity

📩 Interested candidates may share their updated resumes to:
        srikanth.kunchala@neweratech.com 

Job Title: Senior Business Analyst (Arabic Speaking)
Employment Type: Permanent Role
Company: New Era Technology
Work Location: Onsite – Client Location, Abu Dhabi, United Arab Emirates

About the Role

New Era Technology is seeking an experienced and highly driven Senior Business Analyst (Arabic Speaking) to work onsite at our client location in Abu Dhabi. The ideal candidate will serve as a strategic bridge between business stakeholders and technical teams, leading complex transformation initiatives and translating business needs into scalable solutions.

This role requires strong analytical expertise, leadership capabilities, stakeholder management skills, and fluency in Arabic and English.

Job Summary

The Senior Business Analyst will partner with business leaders and technical teams to identify opportunities, improve processes, and deliver high-impact business solutions aligned with organizational goals. The role includes leading initiatives, mentoring junior analysts, and ensuring successful delivery that enhances efficiency, profitability, and customer experience.

Key Responsibilities

Requirements Gathering & Analysis

• Conduct detailed business analysis to identify operational needs, process gaps, and improvement opportunities.
• Elicit, document, analyze, and validate business, functional, and system requirements.
• Translate business requirements into clear technical specifications and user stories.
• Collaborate with IT, product, and delivery teams to design and implement effective solutions.

Project Delivery & Stakeholder Management

• Lead planning, estimation, and execution of business analysis activities for complex projects.
• Ensure deliverables are completed within agreed scope, timelines, and quality standards.
• Act as the primary liaison between business units, stakeholders, and technical teams.
• Present findings, recommendations, and progress updates to senior and executive leadership.

Process Improvement & Strategy

• Identify opportunities for operational efficiency, automation, and cost optimization.
• Support development of new business models, service improvements, and strategic initiatives.
• Drive continuous improvement across business processes and customer journeys.

Testing & Implementation

• Support User Acceptance Testing (UAT), defect resolution, and go-live readiness.
• Ensure successful deployment and adoption of delivered solutions.

Leadership & Team Development

• Guide, mentor, and coach junior analysts and team members.
• Promote best practices in business analysis, documentation, and stakeholder engagement.

Required Skills & Experience

• Proven experience as a Senior Business Analyst within enterprise environments.
• Strong expertise in requirements gathering, process mapping, gap analysis, and solution design.
• Experience working on complex business transformation or IT-enabled projects.
• Strong stakeholder management skills with the ability to engage senior leadership.
• Excellent communication, presentation, and documentation skills.
• Experience supporting UAT, implementation, and change management.
• Strong analytical thinking and problem-solving abilities.
• Ability to work in fast-paced, client-facing environments.

Mandatory Requirement

• Arabic Speaking – Must Have
• Professional fluency in Arabic and English (spoken and written).

Preferred Qualifications

• Bachelor’s or Master’s degree in Business Administration, Information Systems, IT, or related field.
• Certifications such as CBAP, PMI-PBA, Agile BA, or equivalent are preferred.
• Experience working with global clients and cross-functional teams.
• Prior experience in the Middle East / GCC region is an advantage.

Why Join Us?

• Permanent role with New Era Technology
• Opportunity to work onsite with a prestigious client in Abu Dhabi
• Exposure to strategic transformation initiatives
• Career growth in a dynamic international environment

How to Apply

Please share your updated resume with usharani.ketha@neweratech.com

🌟 Hiring: Senior Data Engineer (Client Location) | New Era Technology 🌟

Client Location: Shah Alam, Selangor
Company: New Era Technology – www.neweratech.com
Work Type: Hybrid

Employment: Permanent

🚀 About the Role:

New Era Technology is looking for experienced Senior Data Engineer to be deployed at our prestigious client in Malaysia at their Shah Alam, Selangor office.

Job Description

Senior Data Engineer and play a pivotal role in shaping our data-driven future across the Asia-Pacific region.

In this role, you’ll collaborate closely with the APAC Data Engineering Manager and team to design and maintain critical data infrastructure and pipelines that power strategic insights and innovative solutions. As a technical expert, you’ll develop system integrations, build complex data models, and create semantic layers that transform raw data into actionable intelligence—driving efficiency, reliability, and growth. If you’re passionate about solving complex challenges and delivering robust data products that enable advanced analytics and reporting, we’d love to hear from you.

Key Accountabilities

Data Integration:

• Establish data engineering best practices and governance standards
• Architect, design, and develop scalable and efficient data integration pipelines using Azure and Microsoft Fabric Pipelines, Dataflows Gen2 to ingest structured, semi-structured, and unstructured data from diverse sources including APIs, databases, file shares, and data streams
• Develop resilient data integration solutions leveraging Azure Functions, Fabric Notebooks (PySpark & SparkSQL), and .NET codebases, and related data lifecycle development frameworks
• Utilize Microsoft Fabric OneLake as the unified data lake foundation for seamless data integration across workloads

Data Modelling:

• Design and develop comprehensive data architecture based on Medallion Architecture
• Develop business-friendly data models using Kimball dimensional modelling techniques within Microsoft Fabric Lakehouse and Data Warehouse, ensuring scalability and efficiencyDesign, develop, and manage Power BI semantic models and Direct Lake mode datasets to support business intelligence initiatives and self-service capabilities
• Maintain data dictionaries and metadata repositories using Fabric's data catalog and lineage capabilities to document data models and their elements, certify and promote models and their definitions, ensuring compliance with cross-region and customer data policies

Insights & Analytics:

• Design and develop comprehensive Power BI solutions including advanced data models, interactive reports, data visualizations, and dashboards through expert use of Power Query, DAX, and Power BI Service
• Implement robust Power BI security, including Row-Level Security, to meet diverse cross-functional team and regional access needs
• Manage the Power BI instance including premium capacity, workspaces, datasets, monitoring, troubleshooting, and user access issues

Advanced Analytics:

• Establish AI/ML engineering best practices and standards
• Design and develop scientific modeling and Machine Learning solutions using native Microsoft Fabric services to generate actionable insights
• Implement predictive and prescriptive analytics solutions and advanced analytics methodologies to optimize decision-making and improve business outcomes
• Leverage Copilot in Microsoft Fabric to accelerate analytics development and enhance productivity

Delivery:

• Deliver complex data engineering solutions using Agile methodologies and iterative development processes
• Ensure quality of data engineering solutions by aligning with endorsed architecture, development, productivity standards, and processes
• Collaborate closely with the Product team and subject matter experts to understand and translate data engineering and integration requirements into technical solutions
• Ensure alignment of data engineering solutions with broader organizational strategic objectives and key performance indicators

DevOps:

• Design, develop, and maintain robust Continuous Integration and Continuous Deployment (CI/CD) pipelines for seamless system integrations
• Develop and maintain automation frameworks that enhance deployment efficiency and reduce manual intervention
• Conduct thorough code reviews and manage pull request approvals in Azure DevOps to ensure code quality and knowledge sharing

Operations:

• Ensure operational stability and risk reduction by proactively monitoring the product and platform health, capacity, and security of the entire data estate within Microsoft Fabric, maintaining regulatory compliance and data protection
• Manage and resolve data-related incidents through thorough root cause analysis and implementing timely and effective remediation activities
• Optimize the performance of data pipelines, queries, and overall data products for enhanced speed, efficiency, scalability, and cost reduction
• Review and implement continuous improvement activities to boost data product efficiency and quality

Qualifications

Education:

Minimum BS/BA Degree, preferably in a Technology, Computer Science, Mathematics or Statistics related discipline

Experience:

• 4+ years of data engineering experience with a proven history of successfully designing, developing, and deploying data warehouse and data integration solutions using Azure and Microsoft Fabric technologies
• 3+ years of experience with Power BI and proficiency with semantic modeling and data packaging concepts
• 2+ years of experience with Agile and Scrum engineering practices and principles

Technical:

• Expert in Microsoft SQL Server database and Azure data engineering (Azure Data Factory, Azure Functions, Azure Data Lake, Logic Apps, Microsoft Fabric) with strong ETL/ELT and SQL/T-SQL scripting skills
• Proven expertise in Business Intelligence and reporting tools (Microsoft Power BI, DAX, Power Query, Power BI Semantic Models) and related tools (Power Automate, Visual Studio, Tabular Editor, ALM Toolkit)
• Hands-on experience with Machine Learning and Python programming skills for buildingML workflows
• Strong understanding of the CI/CD process using Azure DevOps (Pipelines, Boards, Git/GitHub integration)

Additional:

• Think logically and be able to articulate thoughts in a clear, concise manner
• Comfortably work both individually and as part of APAC team with team members located in Australia and Asia
• Take ownership of assignments and see them through to completion
• Provide technical leadership and mentorship
• Quickly learn and adapt when dealing with unfamiliar systems and applications
• Be able to communicate clearly and effectively with business partners and co-workers
• Meet deadlines and complete work in a timely manner
• Be willing to go the extra mile to get the job done, including occasional overtime
• Display exceptional follow-through, personal drive, and the desire to make a difference
• Contribute to and participate in an open environment with a team that likes to have fun at work

👤 Preferred Candidate:

• Nationality: Malaysians preferred.
• Availability: Candidates who can join max in 30-60days.

 📧 How to Apply:
Send your updated resume to Sravani.Karri@neweratech.com with the subject line:
“Senior Data Engineer - Malaysia”

Role: Senior Network Engineer

Position Type: Permanent
Location: Hyderabad / Bangalore (Work from office)

PRIMARY DUTIES include but not limited to: 

Implementation Triage & Technical Escalation

• Serve as the lead escalation point for complex deployment issues during the Cisco‑to‑Fortinet/Juniper migration.
• Troubleshoot advanced problems involving Fortinet firewalls, Juniper switches, Juniper access points, and legacy Cisco devices during cutovers.
• Support field technicians and implementation teams with real‑time guidance, root‑cause analysis, and corrective actions.

Change Control & Governance (ServiceNow)

• Own the full lifecycle of network‑related change controls within ServiceNow.
• Create and review change requests with a focus on accuracy, risk mitigation, and compliance.
• Maintain high standards of operational discipline and audit readiness.

Network Engineering & Migration Execution

• Lead configuration, deployment, and optimization of:
• Fortinet firewalls (policies, VPNs, SD‑WAN, HA, segmentation).
• Juniper switches (EX/QFX series, VLANs, routing, security policies).
• Juniper access points and wireless controllers.
• Oversee migration activities including device staging, configuration validation, cutover support, and post‑deployment tuning.
• Ensure consistent application of templates, standards, and best practices across all branch refresh activities.

Documentation & Continuous Improvement

• Maintain detailed documentation of network designs, migration procedures, and configuration standards.
• Identify recurring issues and drive long‑term improvements to deployment processes and network architecture.
• Contribute to playbooks, runbooks, and knowledge‑sharing materials for engineering and field teams

COMPETENCIES:

• Industry certifications such as Fortinet NSE, Juniper JNCIS/JNCIP, or equivalent.
• Experience with large‑scale network refresh or transformation programs.
• Familiarity with automation tools (Python, Ansible) for configuration and operational tasks.
• Knowledge of SD‑WAN, Zero Trust, or cloud‑integrated network architectures.
• Excellent communication and stakeholder‑management abilities.
• Strong organizational skills with attention to detail.
• Ability to lead under pressure and make sound technical decisions.
• Collaborative mindset with a focus on mentoring and team development.

REQUIRED EDUCATION & EXPERIENCE REQUIRED:     

• Extensive hands‑on experience with Fortinet firewalls (FortiGate, FortiManager, FortiAnalyzer).
• Strong expertise with Juniper switches and Juniper wireless solutions.
• Solid understanding of Cisco networking to support migration and troubleshooting during the transition.
• Proven experience managing change controls in ServiceNow.
• Strong troubleshooting skills across routing, switching, wireless, and security domains.
• Ability to lead technical triage in fast‑paced, multi‑site deployment environments.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com

What is the role 

The Service Coordinator will ensure seamless service delivery across multiple regions by scheduling and overseeing physical security tasks—including access control and video surveillance support. You’ll collaborate with internal teams, technicians, vendors, and clients to ensure technical jobs are scheduled appropriately, communicated clearly, and executed efficiently. This role directly impacts customer satisfaction and operational success across global territories.

The following include but may not be limited to the responsibilities of the Service Coordinator:

• Review service tickets and work orders; assign field technicians based on location, skill set, urgency, and availability
• Monitor technician check‑in/check‑out and validate successful job execution
• Prepare and distribute scopes of work and site‑specific requirements (credentials, access badges, etc.)
• Maintain and adjust field schedules; proactively manage shifting priorities
• Act as the first escalation point for service delays and field issues
• Respond promptly and professionally to clients, vendors, and internal stakeholders
• Track service metrics including SLA compliance, margins, start times, and forecast data
• Compile and deliver KPI and operational reports for internal and customer business reviews
• Manage ticket data across internal systems and customer portals
• Maintain documentation for installation progress, invoice status, and project records
• Ensure technician notes are accurate, detailed, and aligned with service standards
• Coordinate with facilities teams, subcontractors, and vendors for timely material procurement and delivery
• Close work orders and collect required deliverables to support invoicing
• Ensure compliance with company procedures and customer requirements for system access and tool usage
• Perform additional operational duties as required

Work Set-up / Work Schedule

• Remote
• 8 AM-5PM CST or 9AM-6PM CST

Who we are looking for 

Successful candidate must possess:  

• Tertiary qualification in a relevant field
• 1–2 years of experience in service coordination or project delivery
• Experience supporting business‑to‑business (B2B) clients
• Foundational knowledge of IT and network infrastructure
• Experience with access control and/or video surveillance systems
• Familiarity with facilities management and contractor coordination
• Proven ability to manage service coordination or project delivery in fast‑paced environments
• Strong multitasking, communication, and problem-solving skills
• Detail-oriented with the ability to work with urgency and accuracy
• Confident in coordinating vendors, subcontractors, and internal teams
• Comfortable working with technical systems, portals, and operational tools

What we offer

• Day 1 HMO + 1 free dependent 
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differential pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided

#LI-AN1

Role: Site Reliability Engineer (SRE)

Position Type: Contract
Duration: 12 months

Location: Gurgaon (ONSITE) - Arya Samaj Rd, Durga Colony, Sector 39, Gurugram, Haryana 122003

Shift Timing: 12:00 PM – 8:00 PM IST

PRIMARY DUTIES: 

We are seeking a proactive and detail-oriented Site Reliability Engineer (SRE) with 3+ years of experience to ensure high availability, reliability, and performance of production systems.

This role focuses on automation, observability, incident management, and cross-team coordination to drive operational excellence.

Key Responsibilities

• Maintain reliable, scalable, and secure production environments.
• Implement and manage monitoring, alerting, and logging solutions.
• Contribute to defining and tracking SLIs/SLOs and support error budget practices.
• Automate operational tasks to improve efficiency and reduce manual effort.
• Perform troubleshooting and Root Cause Analysis (RCA) for production incidents.
• Optimize system performance, availability, and capacity.
• Maintain runbooks, SOPs, and incident documentation in Confluence.
• Adhere to change management, deployment governance, and disaster recovery standards.
• Support incident response for critical production services.

Collaboration & Tools

• Coordinate with external vendors and internal cross-functional teams.
• Work closely with Engineering, Product Owners, and Operations teams.
• Manage incidents and changes using ServiceNow & JIRA.
• Collaborate through Slack and structured communication channels.

Technical Skills

Systems & Cloud

• Strong knowledge of Windows and Linux/Unix systems.
• Solid understanding of networking fundamentals (DNS, TCP/IP, Load Balancing, Firewalls).
• Experience with at least one cloud platform (AWS, Azure, or GCP).

Automation & CI/CD

• Proficiency in one scripting/programming language (Python, Go, Bash, PowerShell, or Java).
• Understanding of CI/CD pipelines and automation practices.

Containers & Observability

• Hands-on experience with Docker and Kubernetes.
• Experience with monitoring tools such as Grafana or Power BI.
• Ability to analyze logs, metrics, and traces for troubleshooting.

ITSM & Documentation

• Experience with ServiceNow & JIRA (incident/change/problem workflows).
• Working knowledge of Confluence for technical documentation and knowledge management.

Additional Experience (Preferred)

• Background in DevOps, Cloud Engineering, or Platform Engineering.
• Understanding of security best practices and compliance standards.
• Familiarity with AI-assisted engineering tools (Claude Code, Jellyfish, GitHub Copilot).
• Exposure to large-scale or production-grade systems.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com / srikanth.kunchala@neweratech.com