So, what’s the role all about?

To support continued growth, our team is looking for a Professional Services Engineer - Customer Success to partner with our Sales, Professional Services, Development, and other functional teams to design and build perfect customer journeys for our clients.

Proactive AI Agents is a cloud-hosted conversation platform, and part of NICE CXone's suite of customer engagement software. Pro-active and covering all digital channels, Proactive AI Agents leverages artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys.

Proactive AI Agents disrupts the traditional call-centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. This means that as well as being lower cost, Proactive AI Agents can drive corporate KPIs harder and faster, as well as improve the customer experience.

How will you make an impact?

• Support the successful delivery and ongoing optimization of customer journeys by executing against defined customer success and professional services plans.
• Partner with Senior and Lead Customer Success Managers, Sales, and Configuration teams to implement solutions that align with client business objectives.
• Contribute to identifying expansion and growth opportunities within assigned accounts and support value realization conversations.
• Deliver high-quality technical implementations and solution configurations in line with agreed architectures and best practices.
• Act as a trusted day-to-day technical contact for customers, building strong working relationships and credibility over time.
• Develop and maintain a solid understanding of the Proactive AI Agent platform and support customer adoption of relevant features and functionality.
• Learn and understand customers’ business needs, drivers, and workflows to help translate requirements into effective technical solutions.
• Support end-to-end delivery activities, including solution validation, planning, implementation, and go-live support, under the guidance of senior team members.
• Collaborate with internal stakeholders to ensure alignment across delivery, customer experience, security, and operational requirements.
• Work in a structured, methodical, and process-oriented manner to ensure consistent and scalable delivery outcomes.
• Partner with other internal teams to monitor key customer metrics and help demonstrate the value of Proactive AI Agent solutions.
• Clearly and confidently communicate technical concepts, solution designs, and outcomes to stakeholders.
• Apply customer-focused problem-solving skills to support issue resolution and continuous improvement efforts.
• Operate effectively within Agile or similar delivery methodologies to support end-to-end project execution.
• Demonstrate accountability and ownership for assigned workstreams, deliverables, and customer commitments.
• Maintain a curious mindset, asking questions and seeking opportunities to learn, improve processes, and deepen technical expertise.
• Apply commercial awareness when supporting customer outcomes, ensuring solutions align with contractual scope and business value.

Have you got what it takes?

• Proven experience supporting service delivery or project execution in an IT, SaaS, or cloud-based environment.
• Demonstrated commercial awareness, with the ability to support business cases and articulate customer value.
• Experience contributing to medium-to-large projects, supporting end-to-end delivery
• Solid technical aptitude, including data analysis and regular use of tools such as Excel to analyze data sets and support decision-making.
• Strong relationship management skills, with the ability to communicate clearly and professionally with customer stakeholders.
• Familiarity with how large organizations operate, enabling effective collaboration and stakeholder coordination.
• Ability to manage multiple customer workstreams or tasks concurrently while maintaining quality and attention to detail.
• Comfortable operating in a fast-paced environment with changing priorities and customer-facing timelines.
• Experience collaborating within cross-functional teams; prior experience guiding or supporting others is a plus but not required.
• Exposure to Agile or similar delivery methodologies is preferred.
• Nice to have: Experience or strong interest in AI, applied AI, or automation technologies, including an understanding of how AI-driven solutions can enhance customer experience and operational outcomes.

What’s in it for you?
Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 10807
Reporting into: Team Lead, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

To support continued growth, our team is looking for a Professional Services Engineer - Customer Success to partner with our Sales, Professional Services, Development, and other functional teams to design and build perfect customer journeys for our clients.

Proactive AI Agents is a cloud-hosted conversation platform, and part of NICE CXone's suite of customer engagement software. Pro-active and covering all digital channels, Proactive AI Agents leverages artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys.

Proactive AI Agents disrupts the traditional call-centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. This means that as well as being lower cost, Proactive AI Agents can drive corporate KPIs harder and faster, as well as improve the customer experience.

How will you make an impact?

• Support the successful delivery and ongoing optimization of customer journeys by executing against defined customer success and professional services plans.
• Partner with Senior and Lead Customer Success Managers, Sales, and Configuration teams to implement solutions that align with client business objectives.
• Contribute to identifying expansion and growth opportunities within assigned accounts and support value realization conversations.
• Deliver high-quality technical implementations and solution configurations in line with agreed architectures and best practices.
• Act as a trusted day-to-day technical contact for customers, building strong working relationships and credibility over time.
• Develop and maintain a solid understanding of the Proactive AI Agent platform and support customer adoption of relevant features and functionality.
• Learn and understand customers’ business needs, drivers, and workflows to help translate requirements into effective technical solutions.
• Support end-to-end delivery activities, including solution validation, planning, implementation, and go-live support, under the guidance of senior team members.
• Collaborate with internal stakeholders to ensure alignment across delivery, customer experience, security, and operational requirements.
• Work in a structured, methodical, and process-oriented manner to ensure consistent and scalable delivery outcomes.
• Partner with other internal teams to monitor key customer metrics and help demonstrate the value of Proactive AI Agent solutions.
• Clearly and confidently communicate technical concepts, solution designs, and outcomes to stakeholders.
• Apply customer-focused problem-solving skills to support issue resolution and continuous improvement efforts.
• Operate effectively within Agile or similar delivery methodologies to support end-to-end project execution.
• Demonstrate accountability and ownership for assigned workstreams, deliverables, and customer commitments.
• Maintain a curious mindset, asking questions and seeking opportunities to learn, improve processes, and deepen technical expertise.
• Apply commercial awareness when supporting customer outcomes, ensuring solutions align with contractual scope and business value.

Have you got what it takes?

• Proven experience supporting service delivery or project execution in an IT, SaaS, or cloud-based environment.
• Demonstrated commercial awareness, with the ability to support business cases and articulate customer value.
• Experience contributing to medium-to-large projects, supporting end-to-end delivery
• Solid technical aptitude, including data analysis and regular use of tools such as Excel to analyze data sets and support decision-making.
• Strong relationship management skills, with the ability to communicate clearly and professionally with customer stakeholders.
• Familiarity with how large organizations operate, enabling effective collaboration and stakeholder coordination.
• Ability to manage multiple customer workstreams or tasks concurrently while maintaining quality and attention to detail.
• Comfortable operating in a fast-paced environment with changing priorities and customer-facing timelines.
• Experience collaborating within cross-functional teams; prior experience guiding or supporting others is a plus but not required.
• Exposure to Agile or similar delivery methodologies is preferred.
• Nice to have: Experience or strong interest in AI, applied AI, or automation technologies, including an understanding of how AI-driven solutions can enhance customer experience and operational outcomes.

What’s in it for you?
Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 10806
Reporting into: Team Lead, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

We are seeking an experienced Senior AI Technical Writer to take ownership of documentation for one or more software products within our portfolio. This role is responsible for producing and maintaining clear, accurate, and comprehensive technical documentation that supports internal teams across the full product lifecycle.

The Senior AI Technical Writer will work closely with Product Management, Engineering, QA, Support, and Services to deliver high-quality documentation for regular software releases, integrations, and configuration details.

How will you make an impact?  

• Own assigned software products or solutions and serve as the primary documentation authority throughout the product lifecycle.
• Create and maintain implementation guides, deployment guides, and detailed configuration documentation.
• Author detailed integration documentation, including APIs, data flows, authentication, and third-party system interactions.
• Develop clear product information, feature descriptions, system capabilities, limitations, and release-related updates.
• Document solution architecture, workflows, and data flows using written descriptions and diagrams.
• Create troubleshooting guides, issue analysis documentation, and known-issue articles to support internal teams.
• Develop and utilize AI writings agents, content generation platforms, and NLP tools to enhance efficiency, consistency, and quality of internal documentation.
• Drive content improvements by analyzing internal documentation performance and leveraging AI-driven insights.
• Develop usage guides for administrative tools, dashboards, and supporting utilities.
• Ensure all assigned documentation remains accurate and up to date for each software release and enhancement.
• Participate in release planning & discovery sessions to identify documentation deliverables and timelines.
• Collaborate cross-functionally with Product, Engineering, Support, and Professional Services teams.
• Review and edit documentation for clarity, consistency, technical accuracy, and adherence to documentation standards.
• Maintain version control and documentation standards across knowledge bases and repositories.
• Mentor and provide guidance to junior or mid-level technical writers as needed.

Have you got what it takes?

• 5+ years of experience as a technical writer in a software, SaaS, or technology-driven environment.
• Proven experience documenting complex software systems, configurations, and integrations.
• Strong ability to translate complex technical concepts into clear, user-focused documentation.
• Experience working with subject matter experts to gather and validate technical information.
• Proficiency with documentation tools and platforms such as Confluence, Markdown, Git-based repositories, or similar systems.
• Strong organizational skills with the ability to manage multiple documentation streams and release schedules.
• Excellent written and verbal communication skills with strong attention to detail.
• Experience creating diagrams or visuals to support architectural and data flow documentation.
• Ability to work independently while collaborating effectively in cross-functional teams.
• Ability to work from the NiCE office no less than two days per week with the AI Tech Writer Team.
• Ability to work during US Business Hours (8AM-5PM ET), Monday through Friday weekly.

You will have an advantage if you also have:

• Bachelor’s degree in Technical Communication, Computer Science, Engineering, English, or a related field.
• Experience documenting APIs, SDKs, and developer-focused content.
• Familiarity with structured authoring frameworks such as DITA or XML.
• Background in agile or iterative software development environments.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10758
Reporting into: Director, PMO & Knowledge, CX
Role Type: Individual Contributor

So, what’s the role all about?

To support continued growth, our team is looking for a Lead Professional Services Engineer - Customer Success to partner with our Sales, Professional Services, Development, and other functional teams to design and build perfect customer journeys for our clients.

Proactive AI Agent is a cloud-hosted conversation platform, and part of NICE CXone's suite of customer engagement software. Proactive and covering all digital channels, Proactive AI Agent leverages artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys.

Proactive AI Agent disrupts traditional call centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call center predecessors. This means that as well as being lower cost, Proactive AI Agent can drive corporate KPIs harder and faster, as well as improve the customer experience.

How will you make an impact?

• Drive the strategic direction and long-term success strategy of our client accounts.
• Guide the team in supporting customers, partners, and end users by diagnosing complex technical and solution-related issues, managing escalations, and ensuring timely resolution aligned to customer impact and outcomes.
• Help build and influence a high-performance Customer Success and Professional Services team by guiding, developing, and mentoring talent aligned to customer outcomes; set clear goals, delegate effectively, and empower team members to make informed, timely decisions.
• Own executive-level relationship and lead QBRs/EBRs to influence business decisions and customer value realization.
• Identify and develop opportunities for growth within your accounts.
• Mentor more junior Customer Success Managers to help with their continued development.
• Delivering successful technical architecture (end-to-end) to meet our client’s business objectives.
• Become a trusted technical advisor to Client’s team building strong relationships.
• Maintain a deep understanding of the Proactive AI Agent product and help customers adopt the most relevant features and functionality.
• Understanding the client’s business, understand their key business drivers, and determine how Proactive AI Agent can most effectively deliver the dramatic business improvements.
• Working in close partnership with Proactive AI Agent sales leads and the configuration team.

• Drive forecasting, risk management, and renewal strategy across multiple high-value accounts.
• Champion operational excellence by defining CS processes, playbooks, and frameworks for scale.
• Represent Customer Success in cross-functional initiatives such as product roadmap discussions and customer advocacy programs

• Accountable for the end to end process from opportunity, validation and planning to delivery.
• Managing relationships with all internal and external stakeholders.
• Provide technical, customer experience, security and delivery expertise and guidance.
• Working in a methodical and process-oriented way.
• Working with the Proactive AI Agent reporting and insights teams to monitor key account metrics and develop new and innovative ways to demonstrate Proactive AI Agent' value.
• Confidently and clearly communicating the Proactive AI Agent value to clients.
• Strong partnerships through excellent client relationship management.
• Experienced in Agile or another methodology to illustrate end to end process.
• Ability to articulate technical information clearly to senior stakeholders.
• A curious and questioning approach. Asking why and looking for continuous improvement.
• Accountability and ownership.
• A commercially aware approach.

Have you got what it takes?

• Proven service or project delivery experience in an IT or SaaS environment.
• Extremely strong commercial awareness, including the creation of business cases.
• Experience managing large and complex projects end to end.
• Strong technical experience, including data analysis (you’ll be very used to using Excel to manipulate large data sets and prove your case).
• Proficiency in data-driven decision-making, including leveraging BI tools and customer health analytics to influence account strategy.
• Proven relationship management experience, with the ability to communicate, present and influence stakeholders and sponsors within management levels at blue chip organizations.
• Detailed knowledge of large corporations operating practices and mechanisms that will enable you to tailor stakeholder management and influence outcomes.
• Ability to manage multiple accounts and work streams concurrently without loss of quality or attention to detail.
• Able to operate highly effectively under intense time and business pressure.
• Experience leading or guiding teams.
• Experience defining and optimizing customer success frameworks, lifecycle plays, and operational processes.
• Experience managing customer risk, escalations, and expectations while balancing contractual commitments and success objectives.
• Strong analytical, diagnostic, and problem-resolution skills in customer-facing scenarios.
• Excellent written and verbal communication skills with a customer-centric, consultative approach.
• Ability to manage multiple initiatives simultaneously and perform effectively in a fast-paced, customer-driven environment.
• Multilingual would be a benefit.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Reporting into: Manager / Team lead

Role Type: Individual Contributor

Requisition ID: 10701

(Automation Engineer)

Five9 is seeking an additional member to the AI and Custom Services team within Enterprise Professional Services. The ideal candidate is a passionate, self-managed individual who delights customers with their technical and communication skills. Exploring new design patterns, pushing the boundaries of product and straddling the line between tactical and strategic are all in a typical day’s work.

You possess technical prowess to design and deliver on challenging customer requirements. You will build to customer approved design specifications efficiently using Five9’s software while always being mindful of where platform capabilities end and customization is required. You are knowledgeable of how to use AI in the contact center and ideally are familiar with Five9 Virtual Contact Center. 

Key Responsibilities:

• Engage with customers to acquire a rich understanding of their problems, needs, and goals.
• Takes the lead in requirements gathering, configuration, knowledge transfer, solution testing, production rollout, and adoption support.
• Design and configure voice and digital virtual agent applications on the Five9 IVA Studio and Virtual Contact Center platforms for each customer's unique requirements, often with integrations to customer-provides APIs
• Provide customers with configuration advice and problem resolution on Five9 product.
• Consulting engagements.
• Effectively and succinctly communicate with both internal and external stakeholders.
• Lead technical sessions and become a trusted advisor to decision makers while demonstrating mastery of the Five9 platform.
• Handle pre-sales Statement of Work requests from creation to design document handoff. Includes ability to work with a client to gather true business requirements, determine the level of effort for a project and document a target solution.

Key Requirements:

• Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering, a related technical discipline, or equivalent professional experience.
• Minimum of 3 to 5 years of experience in Professional Services Implementation and configuration experience in a Cloud computing or telephony environment
• Has good verbal and written communication skills (English)
• Has strong knowledge of hosted solutions (SaaS), VoIP, IVR, and Call Center skills/practices.
• Knowledgeable of Digital Engagement channels (Email, Chat, SMS)

Key Skills:

• Ability to listen to a customer’s request, separate the problem from the requested solution, visualize the available options and communicate the available options efficiently and distinctly.
• Self-starter possessing excellent time management skills. Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction.
• Excellent English verbal and written skills.
• Ability to learn new skills quickly and digest new product features without assistance.
• An expert at developing positive and productive relationships with people.
• Passion for continuous improvement both technically and professionally.
• Knowledge of and experience implementing Intelligent Virtual Agents (IVAs) for both voice and digital channels and Natural Language Processing engines such as Google Dialogflow, Amazon Lex, IBM Watson, or Agent Assist platforms.
• Knowledge of modern API standards (SOAP, XML, REST, JSON) and experience integrating to them.
• Willing to travel up to 10% nationally with occasional international travel possible (valid passport required).

Preferred Skills:

• Familiarity or technical certification in CCaaS, CRM, ACD, IVR and call center practices. Includes technical certifications in any related industry such as Google Cloud Platform, Amazon Web Services or Salesforce.
• Experience working on enterprise deployments involving multiple vendors.
• A strong combination of technical call center expertise, client development, and configuration experience.
• Creativity in solution architecture and design.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Are you an experienced Filipino language professional eager to shape the future of AI? Large-scale language models are evolving rapidly, moving beyond simple chatbots into powerful engines of learning, communication, and cultural understanding. With high-quality training data, tomorrow’s AI can deliver more natural, accurate, and contextually rich Filipino experiences across education, accessibility, and global communication. That training data begins with you—your expertise will help power the next generation of AI.

We’re looking for a highly skilled Filipino language specialist who can bring linguistic depth, cultural context, and precision to training data. You’ll work with cutting-edge AI tools, evaluate and refine Filipino text outputs, and provide expert feedback on grammar, syntax, semantics, style, and cultural appropriateness to strengthen model performance.

On a typical day, you will review and annotate Filipino content, assess AI-generated outputs for accuracy and fluency, identify and document error patterns, and collaborate with our team to refine prompts, evaluation methods, and linguistic guidelines.

Fluency in Filipino is required, along with demonstrated experience in translation, linguistics, language teaching, editing, or related professional work. Experience in training, coaching, or linguistic annotation is a plus. Clear communication skills, cultural knowledge, and attention to detail are essential.

Ready to channel your Filipino expertise into building the AI tools of tomorrow? Apply today and help shape the model that will support millions of Filipino speakers worldwide.

We offer a pay range of $8 to $65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you’ll supply a secure computer and stable internet connection; company-sponsored benefits such as health insurance and PTO do not apply.

Job title: Filipino Language Specialist – AI Trainer
Employment type: Contract
Workplace type: Remote
Seniority level: Mid-Senior

Are you an experienced Cebuano language professional eager to shape the future of AI? Large-scale language models are evolving rapidly, moving beyond simple chatbots into powerful engines of learning, communication, and cultural understanding. With high-quality training data, tomorrow’s AI can deliver more natural, accurate, and contextually rich Cebuano experiences across education, accessibility, and global communication. That training data begins with you—your expertise will help power the next generation of AI.

We’re looking for a highly skilled Cebuano language specialist who can bring linguistic depth, cultural context, and precision to training data. You’ll work with cutting-edge AI tools, evaluate and refine Cebuano text outputs, and provide expert feedback on grammar, syntax, semantics, style, and cultural appropriateness to strengthen model performance.

On a typical day, you will review and annotate Cebuano content, assess AI-generated outputs for accuracy and fluency, identify and document error patterns, and collaborate with our team to refine prompts, evaluation methods, and linguistic guidelines.

Fluency in Cebuano is required, along with demonstrated experience in translation, linguistics, language teaching, editing, or related professional work. Experience in training, coaching, or linguistic annotation is a plus. Clear communication skills, cultural knowledge, and attention to detail are essential.

Ready to channel your Cebuano expertise into building the AI tools of tomorrow? Apply today and help shape the model that will support millions of Cebuano speakers worldwide.

We offer a pay range of $8 to $65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you’ll supply a secure computer and stable internet connection; company-sponsored benefits such as health insurance and PTO do not apply.

Job title: Cebuano Language Specialist – AI Trainer
Employment type: Contract
Workplace type: Remote
Seniority level: Mid-Senior

Target Profile:

Near-Native Proficiency in Tagalog

Project Overview:

We're engaging experts in Tagalog to record short scripted reads. Think light voice acting/voiceover: clean diction, natural delivery, and consistent quality. Looking for expressive and conversational! If you’ve got a quiet space and a decent mic, we want to hear you. 

Must speak 2 languages well (preferably non-English).

Must be native fluency in the listed language then either 1 - equal proficiency in the other, 2 - near native in the other or 3 - working proficiency in the other

What you’ll do

• Record short lines and paragraphs in your dominant language (various tones: friendly, neutral, authoritative).
• Participate in paired or group script readings with other Tagalog-speakers, typically short scripts of around 5 minutes.
• Follow direction and retake as needed for timing, emphasis, and clarity.
• Submit clean, well-labeled audio files on schedule.

What you’ll need

• Native-level fluency in your language and strong, easy-to-understand speech.
• Silent recording environment (no background noise, echo, or hum).
• Crisp audio: a good microphone is a big plus (USB/XLR), stable setup, pop filter if possible.
• Ability to follow briefs and take notes on pronunciation or style.

Nice-to-haves

• Prior VO/voice acting, podcasting, or on-mic experience.
• Basic audio hygiene (steady levels, consistent mic distance). No heavy editing required—just clean, raw takes

We offer a pay range of $8 to $65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you’ll supply a secure computer, high-quality microphone and recording setup, and stable internet connection; company-sponsored benefits such as health insurance and PTO do not apply.

Job title: Tagalog Voice Acting Specialist – AI Trainer
Employment type: Contract
Workplace type: Remote
Seniority level: Mid-Senior

Are you a synthetic chemistry expert eager to shape the future of AI? Large‑scale language models are evolving from clever chatbots into powerful engines of scientific discovery. With high‑quality training data, tomorrow’s AI can democratize world‑class education, keep pace with cutting‑edge research, and streamline lab work for scientists everywhere. That training data begins with you—we need your expertise to help power the next generation of AI.

We’re looking for synthetic chemistry specialists who live and breathe organic synthesis, reaction mechanism design, stereochemistry, retrosynthetic analysis, organometallic chemistry, heterocyclic chemistry, catalysis, and structure–activity relationships. You’ll challenge advanced language models on topics like multi-step synthesis planning, protecting group strategies, asymmetric catalysis, reagent selection, total synthesis of natural products, reaction optimization, and functional group transformations—documenting every failure mode so we can harden model reasoning.

On a typical day, you will converse with the model on synthetic pathways and theoretical chemistry questions, verify factual accuracy and logical soundness, capture reproducible error traces, and suggest improvements to our prompt engineering and evaluation metrics.

A PhD in chemistry or a closely related physical or life‑science field is ideal; peer‑reviewed publications, laboratory synthesis experience, or applied chemical development projects signal fit. Clear, metacognitive communication—“showing your work”—is essential.

Ready to turn your synthetic chemistry expertise into the knowledge base for tomorrow’s AI? Apply today and start teaching the model that will teach the world.

We offer a pay range of $8‑to‑$65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you’ll supply a secure computer and high‑speed internet; company‑sponsored benefits such as health insurance and PTO do not apply.

Job title: Synthetic Chemistry Specialist – AI Trainer
Employment type: Contract
Workplace type: Remote
Seniority level: Mid‑Senior Level