Role

We are looking for an Account Executive-Enterprise to join our Sales team. This is a remote role based in Philippines, reporting to the Regional Sales Director, Emerging Markets. You will be responsible for understanding and solving customer pain points through a unique value proposition, focusing on high-impact growth within your territory. By educating key decision-makers on inspiring technology, you will drive the mission forward and ensure customer success.

What you’ll do (Role Expectations)

• Understanding and solving customers' pain points through Zscaler's unique value proposition
• Embracing selling an inspiring technology to educate key decision-makers in organisations in your territory
• Creating a plan for success; coverage, target prospects, customer footprint, partner coverage, marketing campaigns
• Learning and implementing our world-class sales methodologies to overachieve on quarterly/annual revenue goals
• Working with your Sales Engineers to achieve both business and technical value

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• Professional experience in Sales managing a revenue quota
• Bachelor's degree in Business or a related field
• Progressive selling experience engaging with accounts and selling at the C-Level

What Will Make You Stand Out (Preferred Qualifications)

• Experience selling Security, SaaS, or Software
• Experience working with Channel partners to create joint plans, develop pipeline, and lead opportunities to closure

#LI-LK2

#LI-Remote

Not all heroes wear capes — but plenty of them use toilet paper

Want to challenge yourself at a purpose-led scale-up AND make a difference in the world? Come join the revolootion! We’re a leading eco-friendly household essentials business, and we’re a bit different: we donate 50% of our profits to help everyone gain access to clean water and a toilet. As of June 2024, we’ve contributed over $18 million AUD to this mission.

Basically, we’re really good at making it fun to do good. We operate scaling businesses in the UK, US, Canada and Australia, supported by an amazing team of 250+ people globally. Over the next 5-10 years, we’re aiming to increase our annual donation tenfold. That’s where you come in.

A bit about the role

As our Director of Pricing & Revenue Management, you are the master architect of our global value exchange. You’ll turn complex data into clear pricing and promotional strategy that ensures our rolls keep rolling into homes everywhere while hitting our ambitious commercial goals.

Operating as a leader within our Commercial Strategy and Insight team, you’ll be a powerhouse of data and insight-led thinking. You won't just be crunching numbers; you’ll be solving complex problems, developing clear narratives and driving strategic action across regional and global teams to ensure our growth is both rapid and sustainable.

If you worked here this past month, here are some things you might have been involved in:

• Leading Price Transformations: Analysing market dynamics, scenario-modelling, recommending and then executing omni-channel pricing change, managing resources and collaborating cross-functionally to ensure seamless delivery. 
  
  
• Shaping Long-term Strategy: Developing long-term pricing principles to feed into the 5 year strategy.
  
  
• Promotional Analysis: Conducting a deep-dive on our last 6 promotions, delivering clear insights on what worked and what didn’t work, and translating findings into concrete recommendations and guardrails for future campaigns.
  
  
• Testing & Learning: Ideating new ways to expand our promotional programme, and launching a promotional test-and-learn plan to validate hypotheses and find new ways to hit our commercial goals.
  
  
• Retail Expansion: Partnering with regional retail teams and peer Commercial Strategy directors to prepare SKU and range proposals for new retailer entrances, building detailed cost and scenario models, finding the sweet spot for the shopper, the retailer and Who Gives A Crap, and translating that analysis into a clear range recommendation for the Executive team.
  
  

Let’s talk about you

You're a Commercial Visionary
You have a talent for building thoughtful models and enjoy exploring the "why" behind the data. But you don't stop there — you have a knack for translating that analysis into simple, persuasive narratives, and commercial strategies that stick. You're comfortable challenging the status quo and navigating difficult conversations with radical candor when the data suggests a more effective path forward.

You’re a Technical Powerhouse
Whether analysing past performance or modelling future scenarios, you thrive in the detail and have high-level proficiency with business analytics tools. You’re an expert in financial modelling, encompassing incrementality, ROI, manufacturing and logistics costs, price elasticity, unit economics and volumetrics. You can juggle multiple high-stakes projects across regions without losing sight of the long-term strategic vision.

You’re a collaborative problem solver
You value building strong connections across the business, acting as a trusted advisor and a supportive sounding board for leaders to help them navigate complex questions.

You have a wide lens
You understand the broad picture of an omni-channel, multi-market organisation and can optimise pricing and price ladders across different channels, in accordance with the channel roles, so that they make sense for consumers whilst hitting commercial goals.  

You give a crap

Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence — us too!

Why should you work with us?

First off, as a certified B Corp™, we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5, we’re in very good company with other exceptional B Corps around the world.

We also believe that helping to make the world a better place should be rewarded accordingly. That’s why we offer:

• Competitive, market-informed salaries.
• Meaningful healthcare support for our global team.
• Generous paid leave and tailored learning and development opportunities.
• Free toilet paper (yes, you read that right).

Our team is really proud (95%) to work for Who Gives A Crap, and we couldn’t be more proud of that.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person.

Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all.

Job Overview

Enshored is seeking a Tier 2 NOC Support Specialist to support and maintain the technical health of our partner's regional network infrastructure. This role focuses on ensuring network stability, resolving advanced escalations from Tier 1, and maintaining the technical integrity of service delivery.

The NOC Specialist acts as a technical liaison for field operations and Tier 1 teams, focusing on day-to-day incident resolution while collaborating with the client’s internal teams to drive continuous improvement in network performance. This position is ideal for a technical professional ready to deepen their expertise in ISP infrastructure and regional network management within a fast-growing global BPO environment.

Key Responsibilities

• Escalation Management: Resolve complex technical issues escalated by Tier 1 involving advanced networking, VLAN mismatches, and signal interference.
• Edge Device Management: Perform remote configuration and troubleshooting on OLTs, ONT’s, AP’s and Edge Switches with residents, end users, property management and maintenance staff and field technicians.
• Regional Monitoring: Monitor regional segments of the network to identify localized outages and initiate the incident response process.
• Field Support: Act as the remote technical lead for field technicians, verifying signal levels and port configurations during on-site repairs.
• Ticket Documentation: Maintain detailed logs of troubleshooting steps to ensure Tier 3 has high-quality data if further escalation is required.
• Property Outage Notification: review and approve notifications to properties regarding initial, periodic and resolved site outage issues.

Technical Qualifications

• Certifications: CCNA (Cisco Certified Network Associate) certification or equivalent experience is highly preferred.
• Wireless Expertise: In-depth knowledge of wireless technology and managed Wi-Fi solutions. Experience with 802.11/Wi-Fi standards is essential.
• Platform Proficiency: Strong preference for candidates with hands-on experience in the following platforms for managed Wi-Fi solutions (Switches and Access Points):
• Ruckus Wireless
• Cambium
• Cisco
• Ubiquity
• Mikrotik
• Networking Fundamentals: A comprehensive understanding of switching and routing functions is strongly preferred.
• ISP Knowledge: Familiarity with ISP services and infrastructure operations.
• Managed Services: Ability to deploy, configure, and troubleshoot managed Wi-Fi environments for residential or commercial clients.

Experience

• 3+ years of technical support experience in an ISP environment, with at least 1 year in an escalated or Tier 2 capacity. 
• Must demonstrate the ability to communicate technical solutions clearly to US-based customers and field technicians.
• Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel, etc.)
• Excellent attention to detail
• CEFR Level B2 English Proficiency for both oral and written communication

MINIMUM REQUIREMENT QUALIFICATIONS

Key Skills

• High level of initiative, accountability, and self-motivation
• Strong customer service orientation
• The ability to build a productive and highly-engaged work environment
• Maintain calmness and composure under tight pressure and provocations
• Ability to work independently and take responsibility for seeing things through to completion.
• Attention to detail

Education and/or Experience:

• Bachelor's/College degree
• 2-5 years of experience working as a Team Leader in a BPO
• Experience handling a Content Moderation account is preferred

Demonstrated competency in the following areas is also required:

• Strong leadership, people management, administrative, and numeracy skills
• Strong written and verbal English communication skills
• Proven experience in developing and maintaining relationships with key internal and external stakeholders.
• Team facilitation and training skills.
• Commitment to delivering the highest quality first time
• Proven ability to work to deadlines and under pressure with a positive attitude

Language Skills:

• Above-average communication skills in English

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage and direct the daily activities of the call center agents, including creative resource planning and implementing call center strategies and operations.
• Provide operational guidance. Train, coach, monitor, recognize, support, and promote discipline in any given situation.
• Provide meaningful career and professional development for assigned experts in partnership with leadership development staff.
• Provide a career path for Advisors who want to level up through an effective, comprehensive training plan.
• Conduct needs assessments and performance reviews for officers.
• Set and meet performance targets for efficiency and quality.
• Ensure that the Service Delivery processes and team are meeting Enshored and client-specific KPI targets.
• Practice and ensure compliance with all company policies and procedures.
• Coordinate, cooperate, and collaborate with fellow coaches serving a shared customer base to ensure a seamless customer experience.
• Coordinate with Recruitment, IT, and liaise with the HR team.
• Perform other duties as assigned.

Required Qualifications

Education: Bachelor's/College Degree, Human Resource Management, Business Studies/Administration/Management, Psychology, or equivalent.Experience: 

• At least 1 year of experience in HR Employee Relations and Engagement facet.
• With a strong background in Labor and Employee Relations.
• Background in all HR facets is an advantage.
• Proven experience in developing and maintaining relationships with key internal and external stakeholders.

Skills: 

• Strong Analytical Skills.
• Data Management/ Data Accuracy.
• Engaged in facilitation and training skills.
• Commitment to delivering the highest quality first time.
• Proven ability to work to deadlines and under pressure with a positive attitude.
• Compassionate.

Languages: Outstanding written and verbal English communication skills.

Other Requirements: Amenable to working on a shifting schedule, especially night shift.

Key Responsibilities

• Act as the main Program Partner for HR-related concerns involving employee life cycle inquiries, which may include onboarding, offboarding, lateral transfers, and any employee movements;  
• Act as a generalist with a full understanding of compensation and benefits, basic health and wellness policies, and other critical HR processes. Liaise with critical HR-related concerns involving its respective Center of Excellence (COEs). Ensure that concerns are resolved in a timely manner. Liaise with employee concerns to respective departments and support groups if needed; 
• Conduct constant meetings and touch base with program leaders and stakeholders for policy alignment, compliance, and diagnosis;
• Analyze HR trends and metrics and collaborate with program leaders to determine initiatives and programs in order to increase employee engagement and productivity; 
• Analyzes trends and metrics in partnership with the HR Center of Excellence (COEs) to develop solutions, programs, and policies;
• Prepare Weekly and Monthly Reports on critical HR Reports such as Attrition, COC, and Performance. Analyze data to provide recommendations and insights; 
• Manage and resolve a range of employee relations issues, from simple to complex. Conducts effective, thorough, and objective investigations and coordination for immediate concern resolution;  
• Strong familiarity with labor laws and similar legislation. Provide advice and facilitate high-risk dispute resolution and critical disciplinary decisions relating to the Company Code of Conduct. Ensure end-to-end internal disciplinary process compliance and documentation. 
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required. If needed and authorized, represent the company at SENA conferences. 
• Facilitate and improve the New Employee Orientation. Conduct focus group discussions, crash courses, and other learning discussions;
• Act as a people partner and ensure a positive employee experience to increase commitment, compliance, engagement, and productivity;
• Actively work with, communicate, and support stakeholders in all aspects of HR to help achieve the Operational goals of the business;
• Assist in the conceptualization, development, & implementation of Human Resources projects or initiatives to maintain competitive advantage and increase employee engagement;
• Ensure a seamless employee offboarding experience. Gather needed data and prepare the report as needed.  
• Attend to any tasks and reports the Sr. HRBP, Manager, and Officer may assign.

About the Role/Team

We are seeking a highly experienced Luxury footwear Authentication Expert with strong analytical, investigative, and communication skills to elevate our authentication processes and training programs. If you're passionate about fashion and footwear, and thrive in a fast-paced environment, this could be the perfect role for you.

Your deep expertise in both physical and digital authentication will play a pivotal role in building and maintaining our internal knowledge systems, guiding our authentication team, and collaborating across departments to improve accuracy and consistency.

Reports to: Manager, footwear
Location: Remote - United States, Philippines, India, Hong Kong, Japan
Location Type: Remote

What you'll do

• Create, maintain, and improve knowledge and documentation on luxury footwear authentication.
• Develop training materials and train the global Authentication team for the brand support expansion.
• Deliver high-impact projects by taking full ownership, meeting deadlines, and ensuring quality at every step.
• Research and track industry knowledge, new releases, and trends in the resale and luxury footwear market, identify key attributes, and translate the knowledge or data to authenticators and the ML team to improve the accuracy and automation.
• Work with the Knowledge Analysts for cataloging, researching, tagging, and creating procedures for Entrupy’s proprietary datasets
• Monitor and analyze the accuracy of the results and knowledge adherence to identify the knowledge gap and improve the training materials.

What you bring

• 4+ years of experience creating knowledge materials to train the authentication team.
• Advanced subject matter expertise in luxury footwear, with a proven track record of authentication accuracy.
• Experience with both in-person and digital authentication is a significant plus.
• Understanding knowledge creation best practices (capture, authoring, and organization of information across multiple channels)
• Experience with scientific approaches to the classification of knowledge and systems
• Proven knowledge of taxonomy and data classification systems; comfort working with complex datasets and structured information.
• Proven skills and understanding of data organization and structuring
• Strong authoring and editorial skills: able to understand complex information and communicate said information (both written and spoken) to individuals with diverse professional backgrounds
• Self-starter, detail-oriented, and creative problem solver able to work with global teams and multiple deadlines
• Professional composure and interpersonal skills, while having a strong voice on the subject of Knowledge Management
• Passion for fashion, sustainability, and upholding standards of authenticity.

We have had an incredible run so far and laying the foundation for a culture that is fast-paced, entrepreneurial, and rooted in passion, kindness, and positivity. We live by these values – we hire by them, promote them, and celebrate them every day. 
Culturally, we operate with intelligence, respect, and curiosity, relentlessly pursuing ideas to improve our offering and execute our mission and a desire to solve impactful challenges.

If you want to be a member of our team that is building the infrastructural foundations for data aggregation and insights at Entrupy, we’d love to connect!

Job Title: Senior Production Artist

Role: Freelancer

Duration: 6 months

Location: Manila, Philippines 

About the role: 

We are seeking a highly disciplined, system-oriented Digital Designer / Artworker to join our global production team. This role is designed for a technical specialist who combines the precision of traditional typography with the efficiency of modern AI and automation.  
 
You will be responsible for the global transcreation of assets, ensuring that brand consistency is maintained across multiple languages and regions. You aren’t just building pages; you are building scalable systems that allow us to produce high-volume, pixel-perfect content at speed. 

What you will be doing: 

• Global Transcreation: Manage the adaptation of master layouts into multiple languages. You will ensure that typographic integrity remains intact across varying character counts, right-to-left (RTL) scripts, and regional formatting requirements.
• AI & Automation Integration: Oversee AI-driven design tools and automation tools to accelerate production workflows to automate repetitive tasks without sacrificing quality.
• Production at Scale: Orchestrate the delivery of high-volume document suites, ensuring that global rollout maintains the same mathematical precision on the last page as the first.
• Technical Layout & Grids: Build and manage complex documents using robust modular and baseline grid systems. You view the grid as a non-negotiable foundation for all work.
• Typographic Excellence: Execute advanced typesetting with a focus on kerning, tracking, and vertical rhythm. You will manage complex paragraph and character styles to ensure 100% consistency across global files.
• Template Architecture: Develop "bulletproof," automation-ready InDesign templates. These templates must be engineered to handle text expansion/contraction during the transcreation process.
• Pre-Flight & Quality Control:  Conduct rigorous technical audits of files for print-readiness, including ink limits, overprint settings, and bleed requirements. 

What you need to be great in this role: 

• Minimum of 2-3 years combined experience as an DTP artist or Designer  
• Experience working for a fast-paced environment, Creative Agency experience. 
• Has an excellent understanding of the technical constraints and design requirements 
• Good verbal and written English communication and presentation skills 
• Deep understanding of Corporate Brand Guidelines  
• Deep understand of Design systems, typography, technical specifications and design 
• Understanding of AI tools and automation platforms to streamline the production pipeline. 
• Experience in handling multi-lingual layouts and how different languages impact design and readability. 
• Deep understanding of Design systems. 
• Expert-level Adobe Creative Suite (InDesign, Illustrator, Photoshop, Acrobat Pro).
• Passion for and inquisitive about AI and new technologies  
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 16774

#LI-D1 #LI-Remote

Required Qualifications

Education: Bachelor's/College Degree, Human Resource Management, Business Studies/Administration/Management, Psychology, or equivalent.Experience: 

• At least 1 year of experience in HR Employee Relations and Engagement facet.
• With a strong background in Labor and Employee Relations.
• Background in all HR facets is an advantage.
• Proven experience in developing and maintaining relationships with key internal and external stakeholders.

Skills: 

• Strong Analytical Skills.
• Data Management/ Data Accuracy.
• Engaged in facilitation and training skills.
• Commitment to delivering the highest quality first time.
• Proven ability to work to deadlines and under pressure with a positive attitude.
• Compassionate.

Languages: Outstanding written and verbal English communication skills.

Other Requirements: Amenable to working on a shifting schedule, especially night shift.

Key Responsibilities

• Act as the main Program Partner for HR-related concerns involving employee life cycle inquiries, which may include onboarding, offboarding, lateral transfers, and any employee movements;  
• Act as a generalist with a full understanding of compensation and benefits, basic health and wellness policies, and other critical HR processes. Liaise with critical HR-related concerns involving its respective Center of Excellence (COEs). Ensure that concerns are resolved in a timely manner. Liaise with employee concerns to respective departments and support groups if needed; 
• Conduct constant meetings and touch base with program leaders and stakeholders for policy alignment, compliance, and diagnosis;
• Analyze HR trends and metrics and collaborate with program leaders to determine initiatives and programs in order to increase employee engagement and productivity; 
• Analyzes trends and metrics in partnership with the HR Center of Excellence (COEs) to develop solutions, programs, and policies;
• Prepare Weekly and Monthly Reports on critical HR Reports such as Attrition, COC, and Performance. Analyze data to provide recommendations and insights; 
• Manage and resolve a range of employee relations issues, from simple to complex. Conducts effective, thorough, and objective investigations and coordination for immediate concern resolution;  
• Strong familiarity with labor laws and similar legislation. Provide advice and facilitate high-risk dispute resolution and critical disciplinary decisions relating to the Company Code of Conduct. Ensure end-to-end internal disciplinary process compliance and documentation. 
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required. If needed and authorized, represent the company at SENA conferences. 
• Facilitate and improve the New Employee Orientation. Conduct focus group discussions, crash courses, and other learning discussions;
• Act as a people partner and ensure a positive employee experience to increase commitment, compliance, engagement, and productivity;
• Actively work with, communicate, and support stakeholders in all aspects of HR to help achieve the Operational goals of the business;
• Assist in the conceptualization, development, & implementation of Human Resources projects or initiatives to maintain competitive advantage and increase employee engagement;
• Ensure a seamless employee offboarding experience. Gather needed data and prepare the report as needed.  
• Attend to any tasks and reports the Sr. HRBP, Manager, and Officer may assign.

Key Responsibilities

Team Leadership & Development

• Team Leadership & Development

People Management: Lead and manage a team of Quality Analysts, providing the coaching, support, and professional development necessary to meet performance targets.

• Individual Development Plans: Conduct at least bi-monthly 1-on-1 career coaching sessions to help team members bridge skill gaps, focusing on competencies like advanced RCA, stakeholder management, and policy expertise.
• Onboarding & Upskilling: Oversee the onboarding of new Quality staff and collaborate with the Training team to address upskill/cross-skill needs based on quality performance.
• Conflict & Dispute Resolution: Serve as the final arbiter for internal audit disputes and technical calibration variances that cannot be resolved at the Quality Analyst level. Handle internal and external escalations through the standard processes within the agreed turnaround time.

Quality Governance 

• Sampling Audit Management:  Oversee the full 360-degree sampling cycle—from defining the sampling logic and verifying statistically significant data sets to managing the appeal process and final analysis. Ensure the Quality Team’s compliance with the sampling volume requirements.
• Executive Reporting: Support the Quality Manager during WBR, MBR, and QBR sessions, translating complex audit data into high-impact "Executive Summaries" and “Path to Green” or “Get Well” strategies.
• Internal Quality Alignment:  Lead cross-functional Quality Meetings for each Line of Business (LOB) to drive performance visibility. This includes deep dives into key metrics— Audit Completion Rate, Quality Scores, Critical Errors —while ensuring all teams are aligned on the latest policy or quality guidelines updates, organizational changes, and auditor accuracy (ATA) results.
• Audit the Auditor (ATA): Execute the "checks on the checker" framework to maintain audit standardization and eliminate auditor bias across the team.
• Operational Alignment: Spearhead Weekly Meetings with Operations and Training Teams to align on upskilling needs and action plans, based on quality trends.

Policy Documentation: Maintain and update internal "huddle" documents or monitoring guidelines upon receiving clarifications from the client, ensuring a seamless cascade to all stakeholders.

Required Qualifications

• Education: A bachelor's or College degree is standard. Senior High School graduates may be considered with at least 6 months of BPO experience.
• Experience: Typically 3 years of Quality Assurance experience in a BPO setting. Experience in the same program is highly desirable.
•  Skills: 
• Good leadership skills
• Strong knowledge of QA fundamentals, principles, and methodologies.
• Excellent analytical skills and  proven ability to perform Defect Analysis, Trend Analysis, and Root Cause Analysis (RCA) to identify "The Why" behind the numbers
• Ability to distinguish between an "Individual Error" and a "Systemic Policy Gap" and correlate with Operational KPIs.

Ability to translate complex data sets into "Executive Summaries" and "Path-to-Green" strategies for stakeholders.

• Good stakeholder management skills
• High proficiency in Google Sheets/Excel (macros, complex formulas, pivot tables) and Slides/PPT to create high-impact visual dashboards for WBR, MBR, and QBR presentations.
• Familiarity with Google Analytics

Program-specific skills required.

• Language: Exceptional English communication skills (written and verbal) to confidently represent the Quality department in meetings with internal and external stakeholders.

Rhombus Powers the Philippines’ Security

Country Lead: Shaping Indo-Pacific Security Through AI

Rhombus Power is transforming defense and national security enterprises with AI-powered predictive decision support solutions. Trusted and relied on by the U.S. Government and international partners, Rhombus' AI platform integrates multi-domain commercial data from millions of sources and sovereign data when available, runs validated and battletested AI on this integrated data, and applies deep human expertise to produce products that empower leaders to make previously impossible decisions by providing predictive and timely insights.

China's aggressive expansion in the South China Sea and its growing military capabilities make predictive intelligence essential to anticipate maritime incursions, gray zone operations, economic coercion campaigns, information and political influence operations, and diplomatic pressure that could provide crucial weeks or months of preparation time. By predicting Chinese military and maritime activity, assessing information warfare campaigns, and identifying regional realignment patterns, Ambient offers the Philippines a comprehensive solution for countering the increasingly sophisticated threat to its sovereignty and territorial integrity.

Battle-tested during the recent conflict between India and Pakistan, Ambient AI is AI-powered, predictive decision support in real-time — integrated, networked predictive decision support in real time at strategic, operational, and tactical levels.

Highlights of Ambient's recent successful predictions:

• Invasion of Ukraine 4 months in advance, accurate within a day
• Each of China's major exercises in the past 12 months, including those not announced in traditional media
• All North Korea's missile launches from December 2023 to 2024, 2 weeks in advance
• Various events of Chinese military aggression along the India-China Border

In 2023 alone, Ambient has forecast 3200 events globally out of which 2500 turned out to be correct. These forecasts are powerful.

But what is even more fundamentally useful is Ambient's ability to seeing anomalies in the making.

There is a spectrum of threats that Ambient — a continuously learning AI system — monitors and predicts. These include conflicts in the making, military aggression, political instability, space aggression, cyber aggression, terrorism, disinformation, and climate disasters. Using more than 5000 commercial and publicly available data streams covering over 240 languages with automated translation, and processes petabytes of data and trillions of datapoints per day and state-of-the-art Causal AI, Large Language Models, and Deep Learning, Ambient is an Unblinking Eye every day on 12,000 locations globally and hundreds of entities globally.

In essence, Ambient AI:

• Shows you where to look to identify and forecast threats beyond the horizon
• Saves analyst time in monitoring and maintaining custody of locations of interest for deeper I&W and to reveal deeper correlations
• Anticipates conflicts across domains, including aggression disguised as regular military operations and political instability worldwide
• Empowers you with its intelligence network effect

A networked and integrated intelligence platform with partners and allies is a key tool in the modern battlefield. This network — including Rhombus Power, Rhombus Taiwan, Rhombus Japan, and beyond — will foster unprecedented cooperation between like-minded nations, leveraging best-in-class AI to enhance collective security.

We seek an exceptional senior military or government leader to be our Rhombus Philippines Country Lead and secure full funding for Ambient AI, our AI-powered predictive intelligence platform. This role is ideally full time, but it can start as a part time role. It requires navigating the Philippines' defense establishment to communicate and demonstrate how Rhombus' proven capability will provide the Philippines crucial early warning of Chinese maritime aggression and gray zone activities, enabling optimal protection of territorial sovereignty in the West Philippine Sea.

Over the next few years, Rhombus Philippines will become Asia-Pacific's premier AI powered security intelligence hub — an ecosystem uniting government, military, academia, and technology sectors around a singular goal: preserving the Philippines' sovereignty and security through predictive advantage. You will engage directly with Secretaries, Generals, and strategic decision-makers to secure multi-year funding commitments while shaping the Philippines' approach to AI-enabled defense.

We are transforming how the Philippines anticipates and responds to threats, potentially providing months of additional preparation time. This isn't just a position — it's an opportunity to build the intelligence architecture that helps safeguard Philippine sovereignty, strengthen the rules-based international order in the Indo-Pacific, and shape regional security for decades to come.

Overview

The Creative Specialist will support digital advertising by producing ad assets based on design briefs provided by the Ads team. This is an execution-focused role—turning client direction into polished creative deliverables across static, video, and other formats.

Key Responsibilities

• Create ad assets (images, videos, carousels) from client-provided briefs.
• Refine deliverables through feedback rounds and submit final versions.
• Ensure all assets meet platform specs and brand guidelines.
• Use design/editing tools (e.g., Adobe Suite, Canva, video editors, image generators).

Required Qualifications

• 1–2 years of experience in design or ad production.
• Strong creative execution skills with attention to detail.
• Ability to follow briefs precisely and iterate quickly.
• Clear communication during feedback and revisions.

DUTIES AND RESPONSIBILITIES:

• Conduct the overall training for newly hired FTEs, including orientation sessions of company policies and procedures.
• Research on client products and services to improve training and offer solutions.
• Provide operational guidance. Train, coach, monitor, recognize, support, and promote discipline in any given situation.
• Administer needs analysis/skill gap assessment and conduct refresher training when necessary. Carry out a needs assessment and performance reviews to officers.
• Coordinate and collaborate with fellow coaches to ensure a seamless customer experience.
• Establish a good working relationship with multiple departments essential to new hires during training (i.e., Recruitment, IT, and the HR team).

DUTIES AND RESPONSIBILITIES

Stakeholder and Vendor Management

• Own and act as the Point-of-Contact and Subject Matter Expert of Enshored’s Employee Well-Being Program and effectively communicate the program’s results to clients. Advocate for employee well-being and engagement within the organization, influencing senior leadership and decision-makers to prioritize these initiatives.
• Proactively work with Operations, Human Resources and other functions, as well as all relevant stakeholders, in the design and implementation of the Wellbeing Program Strategy. Leverage stakeholder support to drive participation and resource allocation in favor of wellbeing and engagement programs.
• Collaborate with Procurement in defining external mental health vendor service agreements and other contractual documents with final terms and conditions to ensure that business requirements are aptly captured and translated for the selected external vendor.
• Responsible for communicating directly with the mental health provider’s POC(s) and stakeholders for appropriate intervention strategies as aligned with the Enshored’s contractual obligations to clients.
• Present wellbeing program information to clients, as requested
• Represent the wellbeing team in site leadership meetings

Strategy Development and Implementation

• Conduct thorough assessments to identify employees’ well-being and engagement needs through surveys, focus groups, and direct feedback. Analyze existing organizational data to understand trends and pinpoint areas requiring intervention.
• Develop measurable goals for wellbeing and engagement initiatives that align with the organization’s overall strategic objectives.
• Create comprehensive well-being programs that address physical, mental, and emotional health, such as physical exercises, mental health workshops, and stress reduction activities.
• Collaborate with Operations and HR Employee Relations on developing and updating policies that support employee well-being and engagement. Ensure that policies are inclusive and cater to diverse employee needs.

Program Development and Management

• Launch and manage wellbeing projects, ensuring they are delivered effectively and meet predefined objectives.
• Create detailed implementation plans, including timelines, milestones, and responsibilities for each wellbeing and engagement program. Ensure that all aspects of the programs are organized and executed efficiently.
• Promote programs actively to ensure high levels of employee engagement and participation.
• Work with Operations Officers in coordinating activities, events, and workshops, managing logistics and communication to maximize program participation.
• Design and facilitate advanced and more complex (leadership, customized) wellness sessions and initiatives

Data Reporting and Analysis

• Collect and analyze data on program outcomes using metrics such as participation rates, employee feedback, and performance improvements. Conduct regular evaluations to measure the impact of programs on employee well-being and engagement.
• Analyze the key data points and metrics necessary to assess the effectiveness of well-being and engagement programs, such as program participation, employee engagement scores, absenteeism, and productivity levels.
• Create detailed reports and manage dashboards that provide insights into the effectiveness of wellbeing and engagement programs. Highlight key findings, trends, and areas for improvement.
• Provide regular updates to senior management and relevant stakeholders on the progress and outcomes of wellbeing and engagement initiatives. Provide actionable recommendations for enhancing wellbeing and engagement. Based on data insights, identify opportunities for new initiatives or modifications to existing programs.
• Compare organizational data against industry benchmarks and standards to gauge program effectiveness. Identify and incorporate best practices into the organization’s well-being and engagement strategies.

Wellbeing Team Management

• Oversee end-to-end Wellbeing activities of Enshored sites (Bytedance account), managing a team of wellbeing coaches and vendor clinicians
• Ensure wellbeing group sessions are facilitated weekly, or as required
• Ensure 24/7 coverage of the site/s and that coaches and clinicians are available per shift and scheduling sessions with teammates
• Conduct weekly scheduled 1:1 sessions with coaches and team meetings to review goals and expectations, caseload management, group activities planned, outreach programming, challenges, wins and clinical case reviews
• Evaluate and reviews emergency/crisis plans prepared by the Coaches and ensures proper endorsement/referral to mental health professionals
• Onboard new coaches within and outside their teams to ensure global program standards are maintained in the department
• Provide continuous professional development opportunities for coaches through internal and external training (when available/appropriate)
• Develop self by proactively seeking programs and learning opportunities within and outside the company and finds ways to teach and transfer same skill to the team.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

• Excellent communication skills and strong people skills
• Demonstrated experience in designing and facilitating learning sessions on subjects pertaining to mental health and wellbeing to a diverse audience
• Highly empathetic, with high emotional and social intelligence 
• Service-oriented and self-motivated
• Expert in self-care and relaxation techniques, and implements them in daily life
• Strong self-management skills 
• Ability to build strong relationships in a dynamic work environment 
• Maintain calmness and composure in crisis and emergency situations
• Open to feedback and constructive criticism
• Bachelor's/College degree in Psychology, masters degree in Clinical or Counselling Psychology, Social Work or Guidance & Counseling is an advantage
• Certification in Psychological & Mental Health First Aid or Mental Health First Response required
• 3+ years of  working experience in a progressive capacity in the Wellness/Wellbeing field, Healthcare Industry or both, excluding internships
• Proven experience in developing and maintaining relationships with key internal and external stakeholders
• With experience in a BPO set-up is preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead a team of Sr Quality Analysts and Quality Analysts
• Conducts quality assurance evaluations (internal audits) for employees to improve the customer experience.
• Provides immediate feedback to employees who make critical errors.
• Conducts regular feedback to employees regarding their quality audits.
• Spearheads internal and external calibration sessions and provides calibration results.
• Generate weekly, monthly, and quarterly quality audit-related reports, which shall be sent out to Stakeholders.
• Creates, analyzes, and presents reports and insights to stakeholders
• Helps improve our frontline consultants' technical competence through quality evaluations, identifying both strengths and development opportunities.
• Conducts an audit of the auditor.
• Conducts process improvement initiatives.
• Ability to communicate well with stakeholders.
• Performs other duties as assigned.

MINIMUM REQUIREMENT QUALIFICATIONS

Key Skills:

• Bachelor's/College degree
• With at least two years of Quality Supervisor experience
• Extensive experience in audit and quality management.
• Knowledge of tools, concepts, and methodologies of QA
• At least 4 years of experience in doing a quality audit for any related campaign in a BPO setting.
• Strong written and verbal English communication skills
• Experience in developing and maintaining relationships with key internal stakeholders.
• Ability to work with deadlines and under pressure with a positive attitude.

Job Overview

As a Quality Manager, you are the strategic leader responsible for the overall Quality Assurance framework across all programs or lines of business. You act as the primary point of contact for client leadership, ensuring that the quality strategy directly correlates with business objectives and operational KPIs. Your role is to drive the "big picture" quality roadmap, manage senior stakeholders, and mentor Quality Leads to ensure the delivery of high-impact business insights and performance stability.

Key Responsibilities

1. Strategic Leadership & People Management

• Organizational Leadership: Lead and mentor a team of Quality Leads, providing strategic direction and professional development for the entire Quality Department.
• Quality Roadmap Development: Design and implement the overarching Quality Strategy for the account, ensuring it aligns with global standards and client-specific business goals.
• Performance Accountability: Own the final performance results for the Quality organization, including audit accuracy, sampling compliance, and the effectiveness of "Path-to-Green" initiatives.

2. Strategic Stakeholder & Client Management

• Executive Business Reviews: Own and lead WBR, MBR, and QBR (Weekly/Monthly/Quarterly Business Review) sessions with client executives and internal leadership.
• Client Partnership: Act as the primary consultant for the client regarding policy changes, quality framework adjustments, and long-term process improvements.
• Strategic Alignment: Partner with the Operations Director and Training Director or Training Manager to ensure quality data is driving the account's broader performance strategy and training curricula.

3. Advanced Governance & Risk Management

• Systemic Root Cause Analysis (RCA): Oversee high-level "Defect and Trend Analysis" to identify systemic program risks, policy ambiguities, and industry-wide performance gaps.
• Governance Framework: Ensure the integrity of the "Audit the Auditor" (ATA) and calibration frameworks to eliminate bias and maintain high confidence in reported data.
• Compliance & Security: Serve as the final authority on quality compliance, ensuring 100% adherence to global legal and security protocols such as PCI-DSS, HIPAA, or GDPR.

4. Process Innovation & Continuous Improvement

• Change Management: Lead the implementation of new quality tools, automated auditing systems, or major policy overhauls across the organization.
• Financial Impact: Monitor and mitigate financial leakages or platform integrity risks through strategic process redesign.

Required Qualifications

• Education: Bachelor’s or College degree is standard.
• Experience: Typically 5+ years of Quality Assurance experience in a BPO setting, with at least 3 years in a management or leadership capacity.
• Technical Skills:  Expertise in QA methodologies, Six Sigma, or COPC principles.
• Lean Six Sigma Green Certification is highly desirable, with a proven track record of applying DMAIC or Kaizen to improve account performance.
• Advanced data visualization skills to translate complex datasets into strategic "Executive Summaries".
• High Proficiency in Google Suite (Gmail, Sheets, Slides) and Microsoft Office.(Excel, PPT) 
• Proficiency in Google Analytics and enterprise-level reporting tools.
• Program-specific skills required.

• Core Competencies:
• Language:  Exceptional English communication skills (written and verbal) to represent the Quality department at the executive level.
• Stakeholder Management: Exceptional negotiation skills and the ability to influence C-level stakeholders through data-driven insights.
• Change Management:  Proven ability to drive organizational change and process innovation through data.

Not all heroes wear capes — but plenty of them use toilet paper

Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion!

Funny name, serious business

We are a leading eco-friendly household essentials business and we donate 50% of our profits to help everyone gain access to clean water and a toilet. As of June 2024, we’ve contributed over $18 million AUD to this mission. Basically, we’re really good at making it easy to do good.

We operate scaling businesses in the UK, US, Australia and Canada. Our amazing team is based in Australia, the UK, the Philippines, China, and the US. Our 250+ people aim to make the biggest possible impact for people and the planet. Over the next 5-10 years, we’re hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services.

A bit about the role

As our Resource Controller, you are the strategic partner who shapes how our teams work together. You’ll be responsible for creating the collaborative frameworks that provide vital transparency across our creative world and partner teams through expert resource and budget planning. Your mission is to ensure our resources are perfectly tuned to deliver world-class work without the friction. You’ll proactively own and evolve the operational workflows that keep our Marketing Operations and Creative teams humming.

At the start of your journey, you would be:

• Immersing yourself in the flow: You’ll spend some time diving deep into how the Marketing Operations and Creative teams work together, specifically the creative intake process, the project and resourcing dashboards, and the budget.
• Uncovering tension points and critical needs: As you begin owning these critical workflows, you’ll start uncovering and documenting the cracks, the friction points, and the process breakdowns.
• Designing for the future: You’ll begin partnering with the rest of Marketing Operations and Creative leaders to start defining business requirements which you can then translate into system recommendations - think tools and processes

As you move into the future state, you’ll lead the charge in building and evolving:

• A Robust Resource Model: You would have designed a resource model that integrates the intake process with resource allocation and budget tracking and enables rolling 6 months visibility based on accurate project benchmarking so we can stay one step ahead!
• A Centralized Dashboard: You’ll have built a dashboard that tracks creative capacity and project spend, providing senior leaders with the real-time visibility they’ve been craving.
• Seamless and Accurate Intake Benchmarking: You’ll have owned and refined the project intake process so that our project benchmarks are relevant and as accurate as can be 
• Financial Synergy: You’ll have established a sustainable budget review cycle with Finance, ensuring every roadmap shift is captured in our forecasts.
• High-Impact Prioritization: You’ll have implemented a ranking system for staffing needs based on strategic importance, ensuring our most impactful work never misses a beat.

Let’s talk about you

You’re a master of flow and a proven change agent

You have a knack for analyzing complex data from Finance, Marketing, and Creative teams to create bulletproof forecasts. More importantly, you’re someone who has successfully led the redesign of resource and budget planning frameworks, ensuring the new way of working is both more efficient and easy for the team to adopt. You don't just spot gaps; you proactively build the comprehensive solutions to fix them. You’re comfortable managing resource planning for teams of 20+ and thrive on the challenge of transforming messy processes into streamlined, sustainable ways of working.

You’re a relationship builder and a process champion

You know how to hold teams accountable while maintaining strong partnerships across the business. Whether you’re collaborating with Legal and P&C to update approval processes or working with Creative leads on project sizing, you communicate with clarity and purpose. You’re also more than comfortable leading with technology and process in mind to build and drive efficiency uplifts. 

You give a crap

Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence — us too!

Why should you work with us?

First off, as a certified B Corp™, we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5 we’re in very good company with other exceptional B Corps around the world.

We also believe that helping to make the world a better place should be rewarded accordingly – that’s why we offer competitive, market informed salaries, meaningful support towards healthcare for our team around the world, generous paid leave, tailored learning and development opportunities, and free toilet paper (yes, you read that right).

Our engagement surveys (thanks Culture Amp!) tell us that our team is really proud (95%) to work for Who Gives A Crap and, well, we couldn’t be more proud of that.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all. 

Job Description

At HelloConnect, you will be part of a dynamic team in Manila, Philippines that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills and grow within a supportive environment that values diverse perspectives and experiences.

In this role as Labor & Employment Counsel, you will take on a key responsibility in serving as the company’s in-house legal expert on Philippine labor and employment law and data privacy, ensuring full compliance with DOLE regulations and the Data Privacy Act of 2012. You will provide strategic advice to mitigate legal risks, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Provide expert advice on all aspects of Philippine labor and employment law, ensuring compliance with the Labor Code, DOLE regulations, and related government issuances.
• Draft, review, and update employment contracts, company policies, and employee handbooks.
• Support the development and execution of strategies by advising HR and management on employee relations issues, disciplinary actions, terminations, and grievance handling.
• Contribute valuable insights by interpreting new laws, issuances, and jurisprudence affecting BPO employment practices and updating management accordingly.
• Manage and prioritize workloads by representing the company in labor-related proceedings before DOLE, NLRC, or other agencies.
• Build strong relationships across departments by conducting training for HR, Operations, and Management teams on relevant labor regulations and compliance requirements.
• Support leadership in strategic decision-making by providing legal support during workforce restructuring, retrenchment, redundancy, or outsourcing transitions.
• Act as the Compliance Officer and Data Protection Officer and liaise with government agencies (DOLE, NLRC, SSS, PhilHealth, Pag-IBIG) on compliance matters.

What you’ll bring

• Bachelor of Laws (LLB or JD) from a recognized university and Member in good standing of the Philippine Bar.
• Minimum of years’ experience in labor and employment law, preferably with exposure to the BPO or service industry.
• Strong organizational skills with the ability to manage multiple priorities, including handling DOLE audits, employee disputes, and policy development.
• Excellent communication and collaboration skills to work effectively with diverse teams across regions and articulate legal advice clearly in English and Filipino.
• Detail orientation with a deep understanding of Philippine labor legislation, jurisprudence, and compliance standards.
• Problem-solving mindset with the ability to balance legal compliance with operational practicality.
• A team-oriented approach, with the ability to manage sensitive matters with confidentiality and discretion.
• Proficiency in using business systems, tools, and technology to deliver services effectively.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication. We offer competitive compensation and benefits.
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind.
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the Learning platform. You'll have the opportunity to influence company-wide labor strategy and compliance standards.
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures. We offer a dynamic, people-first culture built on fairness, growth, and transparency.
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time.

Location: BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

#helloconnect

#LI-Hybrid

#hcgreenhouse

About Bold Business

Bold Business is an AI-first U.S.-based company building automation systems, AI agents, and production software for clients like AT&T, JP Morgan, and Verizon. We ship real systems that deliver impact — not experiments.

The Role

We’re hiring a Senior Python Engineer who can own both backend systems and the data layer behind them. This role sits between backend and data — you will build APIs, design pipelines, and ensure the data powering AI systems is clean and reliable.

You’ll work under a Lead Architect. You are expected to execute independently and own outcomes.

What You’ll Do

• Build and maintain production Python APIs (FastAPI or similar)
• Design and run data pipelines (ETL, ingestion, transformation)
• Own data quality — validation, monitoring, failure handling
• Structure data for RAG systems and AI agents
• Design and manage databases (PostgreSQL + vector DBs)
• Integrate external systems (APIs, webhooks, third-party tools)
• Debug across backend, data pipelines, and AI outputs

Non-Negotiables (Knockout Requirements)

You should not apply if you cannot clearly demonstrate all of the following:

1. Strong English communication (written and spoken)
   You can clearly explain technical concepts to non-technical stakeholders and operate in a U.S.-based team environment.
2. You have built and maintained production Python APIs
   (not tutorials or small scripts — real systems in use)
3. You have owned data pipelines end-to-end
   (ingestion → transformation → reliability in production)
4. You are strong in SQL and database design
   (schemas, performance, tradeoffs — not just basic queries)
5. You have worked with real, messy data
   (multiple sources, failures, edge cases — not clean datasets)

Required Skills

• Python (4–6 years, production backend + data work)
• FastAPI or similar frameworks
• Strong SQL and database design
• API integrations (REST, webhooks)
• Testing and clean Git workflows

AI / Data Context (Expected Working Level)

• LLM API integration (OpenAI, Anthropic, etc.)
• Understanding of how RAG systems use data
• Prompt structure and output handling
• Exposure to vector databases (pgvector, Pinecone, etc.)

Nice to Have

• LangChain, LangGraph, CrewAI
• Airflow, Prefect, or pipeline orchestration
• AWS / GCP experience
• Docker / CI-CD
• Basic BI / analytics tools

What This Role Is

• A hands-on builder role
• Ownership of backend + data layer
• High accountability, low hand-holding

What This Role Is Not

• Not a pure Data Engineer
• Not an ML research role
• Not a junior position

Final Note

• We will go deep into your past work.
• If you can clearly explain what you built, why you built it that way, and what broke — you’ll do well here.
• If not, this role will be a stretch.

Bold Business — AI-First. Delivery-First.

So, what’s the role all about?

As a rapidly growing business, we are further expanding the team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and much more to clients across the globe.

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Become a subject matter expert in the MPower Proactive AI Agents solution, such as, but not limited to, data model, reporting structure, and AI-driven functionalities.
• Design, develop, and maintain reports, dashboards, and analytics tools that provide business-critical insights to internal stakeholders and external customers.
• Train team members, partners, and clients on the available data structures and reporting tools.
• Conduct research and perform data analysis to identify root causes of issues, assess impact, and uncover anomalies or inconsistencies within the data.
• Collaborate with global cross-functional teams to analyze customer journeys, identify trends, and produce insightful reports and dashboards.
• Learn and continuously adapt to modern technologies, such as, but not limited to, AI-enabled data management and automation tools.
• Participate in and lead the definition and implementation of optimization strategies, leveraging deep insights from data.
• Support data governance efforts by documenting processes, maintaining a knowledge base, and contributing to data security best practices.
• Understand, propose, improve, implement processes (what processes? Very vague)
• Write efficient and optimized SQL and scripts to extract, transform, analyze, and present data in meaningful formats.
• Contribute to building and evolving data standards, best practices, and scalable solutions for reporting and analytics.
• Take initiative in proposing and experimenting with new tools, architectures, and methodologies for data storage, processing, and visualization.
• Provide on-call support to global customers
• And other responsibilities

Have you got what it takes?

Basic Qualifications:

• 6+ years experience in a consulting / data engineering / professional services role
• 3+ years experience in senior/leadership roles
• Ability to influence stakeholders and customers on project management and related topics.
• Experience working with databases (relational and non-relational) at scale (ex: MySQL, Redshift, PostgreSQL, MongoDB, Redis, Cassandra, etc.)
• Experience working with data warehouses and data lakes, including the associated ETL, reporting and data visualization tools (example: Looker, Power BI, Tableau, etc.)
• Experience writing complex queries (SQL/NoSQL)
• Expertise, knowledge, and understanding of architectures needed to build business-centric reports from multiple data sources (ranging from basic to complex)
• Expert understanding of Professional Services Project Management Policies and Processes
• Develop processes and process improvements to ensure high-quality and cost effectiveness
• Excel in the ability to identify areas of concern based on documentation based on product knowledge, the needs of the stakeholders/customer, and other factors
• Analytical mindset with excellent problem-solving and troubleshooting skills.
• Willingness and enthusiasm to learn complex AI-driven platforms and tools.
• Ability to successfully work in a team-oriented, highly collaborative environment
• Ability to clearly communicate and present to stakeholders (internal and external)
• Amenable to work shifting schedules

Nice to Have:

• Familiarity with AI/ML-driven data solutions, or interest in learning.
• Experience working in cloud environments (Example: Azure, AWS, or GCP).
• Exposure to Python, R, or other scripting languages for data analysis.
• Understanding of data privacy, security, and governance frameworks.

Requisition ID: 9104

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other CXone digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.  

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Become a subject matter expert in the MPower Proactive AI Agents solution, such as, but not limited to, data model, reporting structure, and AI-driven functionalities.
• Design, develop, and maintain reports, dashboards, and analytics tools that provide business-critical insights to internal stakeholders and external customers.
• Collaborate with clients to understand their business requirements, workflows, and data needs, translating these into effective BI solutions.
• Collaborate with global cross-functional teams to analyze customer journeys, identify trends, and build data-driven solutions.
• Learn and continuously adapt to modern technologies, such as, but not limited to, AI-enabled data management and automation tools.
• Participate in and lead the definition and implementation of optimization strategies, leveraging deep insights from data.
• Create and maintain technical documentation including data models, system architecture, and implementation guides for clients and internal teams and support data governance efforts by documenting processes, maintaining knowledge bases, and contributing to data security best practices.
• Write efficient and optimized SQL and query language scripts to extract, transform, analyze, and present data in meaningful formats.
• Troubleshoot and resolve technical issues related to BI tools, data pipelines, and system integrations during the implementation process.
• Contribute to building and evolving data standards, best practices, and scalable solutions for reporting and analytics.
• Take initiative in proposing and experimenting with new tools, architectures, and methodologies for data storage, processing, and visualization.
• Ensure the delivery of BI solutions on time, within scope, and within budget while maintaining high-quality standards.
• Share expertise and foster a collaborative work environment.
• Provide on-call support to global customers.

Have you got what it takes?

• 3+ years experience in a consulting / data engineering / professional services role.
• Experience in working with databases (relational and non-relational) at scale (ex: MySQL, PostgreSQL, MongoDB, Redis, Cassandra, etc.).
• Experience in working with data warehouse, data lakes, and the associated ETL and reporting tools (example: Looker, Power BI, Tableau, Redshift, etc.).
• Expertise, knowledge, and understanding of architectures needed to build business-centric reports from multiple data sources (ranging from basic to complex).
• Proven experience with Query Languages (SQL/NoSQL), data visualization tools (e.g., Power BI, Tableau, or Looker), and report/dashboard development.
• Analytical mindset with excellent problem-solving and troubleshooting skills.
• Willingness and enthusiasm to learn complex AI-driven platforms and tools.
• Ability to successfully work in a team-oriented, highly collaborative environment.
• Ability to clearly communicate and present to stakeholders (internal and external).
• Amenable to work shifting schedules & Hybrid (2x onsite).

Nice to have:

• Familiarity with AI/ML-driven data solutions, or interest in learning.
• Experience working in cloud environments (Example: Azure, AWS, or GCP).
• Exposure to Python, R, or other scripting languages for data analysis.
• Understanding of data privacy, security, and governance frameworks.

Requisition ID: 9424

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

Job Title: Data Architect – Snowflake (Medical Devices / Healthcare)

Mode: Contract

Duration: 6 Months (Extendable)

Work Timings: 3pm – 11.30pm IST

Mode of work: Remote-India

Overview

We are looking for an experienced Data Architect with deep expertise in Snowflake to design and manage scalable, secure, and compliant data platforms in a medical device environment. This role will support data-driven initiatives across clinical, regulatory, manufacturing, and commercial domains while ensuring adherence to healthcare regulations and data standards.

Key Responsibilities

• Design and implement enterprise data architecture leveraging Snowflake for structured and unstructured data
• Develop scalable data models, data lakes, and data warehouses to support analytics, AI/ML, and reporting
• Define and enforce data governance, security, and compliance frameworks (HIPAA, FDA, GDPR)
• Architect data pipelines and ETL/ELT processes using modern tools (e.g., Snowpipe, dbt, Informatica, Azure Data Factory)
• Collaborate with cross-functional teams (Engineering, Clinical, Regulatory, Quality, and Business stakeholders)
• Ensure data integrity, lineage, and traceability aligned with medical device standards (e.g., ISO 13485, GxP)
• Optimize Snowflake performance, cost management, and workload management
• Support cloud data architecture (AWS, Azure, or GCP) and hybrid environments
• Enable advanced analytics, including AI/ML and real-world evidence (RWE) use cases
• Establish best practices for data lifecycle management (ingestion, storage, archival, and retention)

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science, Data Engineering, or related field
• 8+ years of experience in data architecture, data engineering, or related roles
• Strong hands-on experience with Snowflake architecture and optimization
• Expertise in data modeling (dimensional, normalized, and data vault)
• Experience with SQL, Python, and data pipeline orchestration tools
• Familiarity with cloud platforms (AWS, Azure, or GCP)
• Experience in regulated industries (medical devices, pharmaceuticals, or healthcare)

Preferred Qualifications

• Knowledge of medical device data standards and regulatory frameworks (FDA 21 CFR Part 11, ISO 13485, IEC 62304)
• Experience with healthcare data standards (HL7, FHIR, DICOM)
• Exposure to clinical, imaging, or diagnostic data systems
• Experience with data cataloging and governance tools (Collibra, Alation, Informatica)
• Snowflake certifications (SnowPro Core, SnowPro Advanced)
• Experience with streaming data platforms (Kafka, Event Hubs)

Key Skills

• Strong architectural thinking and system design skills
• Data governance and compliance mindset
• Ability to translate business needs into scalable data solutions
• Cross-functional collaboration and stakeholder management
• Performance tuning and cost optimization in Snowflake
• Problem-solving with a focus on data quality and reliability

📩 Interested candidates may share their updated resumes to:
        srikanth.kunchala@neweratech.com

Role: GenAI Art Director 

Location:  Manila, Philippines

About the role: 

We’re looking for GenAI Art Director who will use the Pencil platform to deliver high quality, high performing ads to either enterprise clients or small businesses. You will likely have a team working with you and by nature of your expertise they will largely engage with you to resolve creative challenges they are coming up against and overcome the limitations of GenAI today.  

You will require deep experience with GenAI tools and what they can do for the advertising industry and for marketing clients - as well as the positivity, energy and lateral problem solving to explore and expand techniques to push beyond any perceived creative limitations.  One key measure of your success will be your ability to inspire a team with creative solutions day-to-day. Doing this successfully will deliver impact for our clients and fame for your work, as well as make you one of the leading voices of the GenAI revolution. 

Together with your team, you will develop digital concepts, art direction and assets that demonstrate exemplary standards in craft, whilst adhering to the client’s brand guidelines. Experience in Adobe After Effects / Motion graphics required.  

 
What you will be doing:  

• Must be a leader overseeing a team of creatives for both copy and design.  
• Art direct and produce high standards in craft and innovative work across platforms  
• A love of design, motion graphics and storytelling while best demonstrating GenAl capabilities within a systematic GenAI delivery process. 
• Be accountable for the full creative process from concept to execution. 
• Manage the preparation of all finished artwork files that will comply with the correct output specifications  
• Ensure all design work is aligned with the latest digital requirements and social trends  
• Handle multiple projects simultaneously and thrive in a fast-paced, deadline-driven environment . 
• Work with our Training team to actively explore, implement and explain new GenAl techniques to help our wider user base achieve high quality creative outputs 
• Work with our Product & Engineering teams to test new GenAl features and provide feedback to drive platform improvements 

What you need to be great in this role: 

• Strong in ideation and concepting from big ideas to digital and social campaigns  
• Strong art direction and visualisation skills from static to motion  
• Good understanding of the digital landscape and social assets development  
• Strong typographic skills  
• A highly creative integrated designer that can positively influence client briefs with your innovative ideas  
• Confident in bringing your own ideas and creativity to projects whilst working within a broad range of design guidelines across a variety of artwork collateral  
• Understanding of design principles and an awareness of UX, UI and Responsive Design trends  
• Effectively organising and prioritising workload to manage timely client delivery  
• Excellent Adobe CS skills. Experience in Adobe After Effects / motion graphics required  
• Ability to take ownership of projects from concept through to completion  
• Attention to detail and able to work under own initiative  
• Excellent project management skills  
• Excellent experience working closely with clients during kick-off  
• Confident in presenting work to internal teams and to clients  
• Believes in making this world a better place though meaningful work  
• Enjoys working in a fast-paced, changing client environment  
• A passionate, driven and enthusiastic creative  
• Never settling for good and constantly strives to deliver the best  
• Self-motivated, working with high accountability and little supervision  
• Collaborative team player with an open mind  
• Possess the aptitude to learn new software effectively  
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 
• Willingness to learn and incorporate AI into design processes. 

Req ID: 17422

#LI-RO1 #LI-Remote

Role:  GenAI Integrated Designer

Location:  Manila, Philippines

About the role: 

We’re looking for GenAI Integrated Designer who will use the Pencil platform to deliver high quality, high performing ads to either enterprise clients or small businesses. You will likely have a team working with you and by nature of your expertise they will largely engage with you to resolve creative challenges they are coming up against and overcome the limitations of GenAI today. You will require deep experience with GenAI tools and what they can do for the advertising industry and for marketing clients - as well as the positivity, energy and lateral problem solving to explore and expand techniques to push beyond any perceived creative limitations. One key measure of your success will be your ability to inspire a team with creative solutions day-to-day. Doing this successfully will deliver impact for our clients and fame for your work, as well as make you one of the leading voices of the GenAI revolution.

What you will be doing: 

• Producing beautiful and innovative designs for our client’s channels while best demonstrating GenAl capabilities within a systematic GenAI delivery process.
• To be responsible for the full design lifecycle from concept to execution.
• Utilizing motion animation skills to create dynamic and engaging visuals, enhancing the overall effectiveness and appeal of creative outputs. This includes creating animations that align with brand messaging and ensuring seamless integration within existing designs.
• Where necessary, directly intervene in developing, generating or manually retouching outputs to meet quality standards across briefs.
• To develop a deep understanding of target audiences and the client’s marketing strategy to deliver high quality results that have an instant, positive impact on the consumer, promoting products and brands.
• To pitch creative solutions in response to marketing strategies.
• To oversee and manage the preparation of all finished files that will comply with the correct output specifications.
• To employ expertise in photo manipulation to enhance visual quality and execution.
• Work with our Training team to actively explore, implement and explain new GenAl techniques to help our wider user base achieve high quality creative outputs• Work with our Product & Engineering teams to test new GenAl features and provide feedback to drive platform improvements.
• As a business we're committed to ensuring everyone on our team is fully trained and confident in using Pencil AI, and other approved AI tools. A wide range of Internal resources are available to make sure our teams stay ahead of the AI curve: training, webinars, newsletters, AI communities etc.
• You would be responsible to be actively AI proficient and keeping up to date by:
• Completing ongoing, structured [IIG] AI training including Pencil.
• Continuously up-skilling using our approved AI tools including Pencil.
• Stay up to date with evolving AI trends through our newsletters, webinars, hackathons, AI communities etc
• Facilitate collaborative knowledge-sharing sessions to foster an open exchange of AI expertise and embrace our culture of Learning.

What you need to be great in this role: 

• A passion for design and conception.
• Minimum 2 years of relevant experience with digital agency
• Experience in eCommerce design is a must
• You'll have a deep affinity with layout, typography, animation, and idea-generation.
• Ability to take ownership of projects from concept through to completion.
• Consistent record of taking on, interpreting and delivering design projects within agreed deadlines.
• Attention to detail with the ability to work under own initiative.
• Excellent experience working closely with clients during kick-off.
• Confident in bringing your own innovative ideas and creativity to projects whilst working within a broad range of design guidelines across a variety of design collateral.
• Strong client liaison, with a proven track record of developing strong client relationships.
• Effectively organising and prioritising workloads to manage client delivery whilst simultaneously influencing clients with your own ideas and conceptual creativity.
• Extensive experience in photo manipulation
• Experience with multiple Adobe applications with excellent skills (ie. Ps, Pr)
• Working knowledge of After Effects animation.
• On and Offline design experience with an emphasis on Digital.
• Retouching experience and skills to mid-level.
• Confident and comfortable working in a fast-paced, changing client environment.
• A passionate and inspiring creative.
• The aptitude to learn new software and programmes efficiently and effectively.
• Self-motivated, working with little supervision.
• Collaborative team player, open minded – non-political.
• Discrete about all confidential and personal information.
• Driven, proactive, helpful, and enthusiastic team player.
• Willingness to learn and incorporate AI into design processes.
• Passion for and inquisitive about AI and new technologies• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical

Req ID: 17423

#LI-RO1 #LI-Remote

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.                  

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 
Refer them! 

Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About Zone & Co

Zone & Co is a leading provider of cloud-native software solutions built on the Oracle NetSuite platform. Our company is dedicated to serving finance and accounting professionals by offering a portfolio of innovative apps known as Zone Apps. These apps are specifically designed to simplify and automate critical financial data and workflows across various business entities.

As a Software-as-a-Service (SaaS) provider, we empower our 4,500+ customers worldwide to work smarter, faster, and more securely while maximizing the value of the Oracle NetSuite platform. Our comprehensive suite of solutions includes advanced billing and revenue recognition, robust reporting capabilities, accounts payable automation, streamlined payment processing, efficient reconciliations, and seamless approvals. Learn more at www.zoneandco.com or follow us on LinkedIn: linkedin.com/company/zoneandco.

About the Role: 

We’re looking for a Product Manager to lead the evolution of how businesses automate Accounts Payable and turn financial data into actionable insights. In this role, you won’t just ship features—you’ll define and drive the “Data to Insight” journey for our customers.

You’ll sit at the center of Product, Engineering, Sales, and Customer Success, shaping a product that integrates deeply within the ERP ecosystem. We’re especially excited about candidates who bring an AI-native mindset and are eager to apply emerging technologies like LLMs and automation to modernize finance workflows.

This is a high-impact, highly visible Individual Contributor role. You’ll own outcomes end-to-end, operate close to the details, and influence teams across the organization to deliver meaningful results.

In This Role, You Will:

Note: This is a highly visible, strategic Individual Contributor (IC) role. You must be ready to roll up your sleeves, operate in the weeds, and drive outcomes through expertise and influence.

• End-to-End Product Ownership: Act as the primary owner of the product lifecycle. You set the direction, write the PRDs, define the acceptance criteria, and groom the backlog with precision.
• Deep Customer Discovery: Personally conduct user interviews and shadow finance teams. You are on the front lines, deeply understanding the daily pain points of AP clerks, Controllers, and CFOs.
• Influence Without Authority: Lead cross-functional pods (Engineering, Design, PMM) by context and conviction. You align disparate teams around a unified sprint goal and ensure high-quality shipping.
• Data & Analytics Harvesting: Dive directly into product analytics and usage data. You don't wait for a report; you find the answers yourself to inform your next iteration.
• Go-to-Market Enablement: Get your hands dirty in the GTM motion. Partner closely with Sales and Customer Success to build enablement materials, lead beta programs, and ensure the market understands the "why" behind every release.

What You’ll Need:

• 5+ years of Product Management experience in B2B SaaS, FinTech, or enterprise software
• Bachelor’s degree in Business, Finance, Computer Science, Engineering, or a related field required
• Experience delivering complex, high-impact products from concept to launch
• Strong understanding of finance operations, especially Accounts Payable, financial controls, or reporting
• Familiarity with ERP systems (e.g., NetSuite or similar platforms) and how financial data flows through them
• Comfort operating as a senior Individual Contributor, owning your roadmap and driving execution independently
• Experience or strong interest in applying AI/ML and automation to real-world business problems
• Ability to engage with engineering on technical concepts like APIs, system architecture, and data models
• Excellent communication skills, with the ability to clearly explain complex ideas to both technical and non-technical audiences

Benefits

Benefits at Zone are all about helping you lead a fulfilling life outside of work. We know work is only one part of your life, so we do everything we can to support it. We offer fully paid parental leave. All on top of fully-covered, top-tier health insurance, and unlimited vacation. We are 100% remote! 

Zone and Co is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we’re eager to further diversify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.

#LI-Remote

E-Commerce Specialist

Remote (Philippines)

Want to leverage your skills at a high-growth startup AND make a difference in the world? Come join the revolootion!

Funny name, serious business

We are a leading eco-friendly household essentials business and we donate 50% of our profits to help everyone gain access to clean water and a toilet. As of 2026, we’ve contributed over $20 million AUD to this mission. Basically, we’re really good at making it easy to do good.

With hubs in Australia, the Philippines, the US, and Europe, our 250+ people work to make the biggest possible impact for people and the planet. Over the next 5-10 years, we’re hoping to increase our annual donation tenfold. As a genuine remote-first company, we lean into being a high-functioning distributed team with a strong culture of trust, delivery, and delight!

A bit about the role

Our Digital Product team is the engine room of our customer experience. As our E-Commerce Specialist, success isn't just about managing the storefront, but architecting the automation that allows the storefront to scale without a linear increase in manual effort.

Reporting to the Senior Product Manager - Acquisition, you will own the end-to-end digital journey across our global markets (AU, US, UK, EU, and CA). You’ll be a key partner to our Growth, Creative, and Brand teams, ensuring that our storefront is a high-converting masterpiece that balances technical performance with world-class brand storytelling.

Here’s some of the work you’ll lead:

• Strategic Merchandising & Roadmap Ownership: You’ll lead the deployment of global site content, from high-stakes product launches to seasonal promotional pulses. You’ll own the CMS architecture, ensuring our Shopify environment is scalable and perfectly synced across all regions.
  
  
• Performance & Conversion Leadership: You’ll partner with Growth and Retention Marketing to architect high-performing landing pages. You aren’t just building pages; you’re optimizing the conversion funnel, ensuring we turn traffic into loyal customers with frictionless UX.
  
  
• Advanced Experimentation & Hypotheses: While you’ll collaborate with the Senior PM on the broader roadmap, you will lead the charge on on-site A/B testing. You’ll use data-backed insights to propose, build, and analyze tests on everything from navigation flow to checkout micro-copy.
  
  
• Operational Excellence & Governance: Establish the "Gold Standard" for site QA and automated workflows. You’ll architect repeatable templates that empower the team to move fast without individual ownership becoming a single point of failure.
  
  
• AI-Driven Optimisations: You'll design and maintain repeatable workflows and templates leveraging AI optimisations that reduce campaign idea-to-live time.
  
  
• Data-Driven Insights: You’ll monitor key metrics like CVR, AOV, and Bounce Rates like a pro, to diagnose and pivot underperforming campaigns in real-time. You’ll leverage system intelligence to identify funnel "leaks," ensuring high-velocity optimization without getting bogged down in "click-ops".

Let’s talk about you

You’re a seasoned pro who thrives on taking the lead. You don’t wait for a ticket to be assigned; you proactively identify the opportunity and move the work forward.

• You’re a Shopify Power User: You have deep, expert-level experience with Shopify (Plus preferred). You understand CMS logic, metafields, and how to push the platform to its limits while maintaining strict governance.
  
  
• You’re a Strategic Thinker: You look beyond the immediate task to see how it impacts the broader ecosystem. You proactively use site health metrics and feasibility data to steer global initiatives and ensure technical performance is never sacrificed for creative ambition.
  
  
• You’re a Quality Advocate: You have a "zero-defect" mindset. You believe that "good enough" isn't enough when it comes to the customer experience.
  
  
• You’re an Automator by Default: you build systems that are transparent and scalable, ensuring the business never relies on one person as a single point of failure.
  
  
• You’re a Collaborative Leader: You know how to manage complex senior stakeholders, influencing creative and marketing teams to align with digital best practices.
  
  
• You’re High-Energy & Adaptable: You move at the speed of a scale-up, and you’re comfortable pivoting as we enter new markets and verticals.
  
  

The Essentials

• Solid professional experience in large, systemised e-commerce operational environments, digital merchandising, or product management. You bring the maturity and insight of someone who has previously led a team or workstream before.
  
  
• Deep experience in global markets at mid-enterprise size  (handling multiple currencies/regions) is highly preferred.
  
  
• Proven track record of driving measurable conversion growth through on-site optimisation.
  
  
• Strong technical literacy - HTML/CSS, SEO best practices, AI automation, and hands on experience utilising A/B testing tools.

Why should you work with us?

As a certified B Corp™, we maintain the highest standards of social and environmental impact. We offer competitive, market-informed salaries, generous paid leave (including “Life” Leave), tailored learning opportunities, and a remote-first culture that actually trusts you to do your best work.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person. We believe a diversity of perspectives makes a team stronger. Even if you don’t check every box above, we want to encourage you to introduce yourself.

APPLICATIONS CLOSE: 30 MAY 2026

Role:  Associate Creative Director (Copy) 

Location:  Manila, Philippines

About the role: 

In a highly competitive and saturated marketplace, creating visually stunning, impactful, and effective creative work is essential. To help us deliver this, we are looking for a strong Associate Creative Director – Copy with a proven track record across this category to join us.

This role is focused on creative and copy leadership — responsible for:

• Transcreating and adapting Global English copy for the local market
• Setting and maintaining the creative and copy standard across the account
• Directing, developing, and inspiring copy talent at all levels
• Quality control (QC) of copy deliverables before sharing back to Market

The Associate Creative Director will effectively and efficiently oversee and direct conceptual and copy projects. Working closely with clients to develop original ideas, you will be responsible for the quality of ideas and the end-to-end copy execution of jobs — from brief through to delivery. You will oversee multiple simultaneous live projects, working alongside Copywriters and Designers who will look to you for creative direction, feedback, and quality assurance.

We are looking for a multi-skilled creative who will direct, inspire, lead, and support all levels of copy and creative talent across the account — defining and advancing a positive and highly productive creative culture for one of our well-known global accounts.

We offer reasonable adjustments throughout the recruitment process.

What you will be doing:  

Copy and Creative Direction:

• Lead and adapt copy for the local market as required
• Conduct first-level QC on all copy output before final delivery to Market
• Interpret briefs from the Client Team clearly and accurately, translating them into sharp creative direction
• Ensure brand tone, regulatory sensitivity (alcohol category where relevant), and market nuances are reflected in all output
• Provide cultural context to creative teams to inform and elevate copy decisions
• Champion creativity and client centricity across every piece of work
• Creatively direct copywriters, supporting their development and performance to ensure maximum efficiency and creative quality
• Manage, supervise, review, and audit the work of copywriters and community managers to ensure output meets client expectations
• Drive the highest quality of creative concept, copy, and artwork across the account
• Oversee and review new creative concepts for both new and existing clients
• Act as brand guardian to ensure all copy collateral is faithful to the client's brand guidelines
• Undertake copy of digital collateral to the client's brief and within agreed timeframes where required
• Organise and lead work review sessions and creative critique to continuously raise the quality bar
• Investigate, propose, and implement innovative approaches to copy craft to maximise efficiency and output quality

Creative Strategy:

• Work with the wider SMT to establish and evolve creative copy strategy for the account
• Motivate and guide the creative team to consistently strive for excellence
• Proactively monitor the quality of copy projects, leading internal review sessions and gathering feedback from internal and external stakeholders
• Manage, oversee, and coordinate knowledge-sharing and learning facilitation within the team to improve creative practices, refine processes, and introduce new services
• Organise monthly presentations to the wider SMT to showcase work, successes, and learnings

Business Development:

• Attend client meetings, present work, discuss needs, and identify opportunities
• Assign creative leads across projects and accounts

Brand Guardianship:

• Ensure all copy collateral produced by the copy team is faithful to the client's brand guidelines at all times

Client Centricity:

• Work actively with all internal and external stakeholders to ensure the highest level of client service from all team members

People Management and Development:

• Manage, train, and mentor team members, supporting their professional development through clear objectives and development plans
• Offer knowledge, motivation, support, and experience to increase productivity, retention, and team morale

What you need to be great in this role:  

Must Have:

• Strong background in a creative agency environment
• Demonstrated copywriting capability across digital and integrated campaigns
• Professional proficiency in English required

Preferred:

• Alcohol category experience; if not alcohol, strong FMCG or Luxury brand experience
• Experience working within regional or global matrix organisations

The Associate Creative Director will:

• Be hands-on with a strong focus on digital
• Be experienced in directing complex, commercial copy projects involving senior stakeholders and interdisciplinary creative teams, with strong experience across global brands
• Be highly creative with the ability to generate ideas and practically contribute to copy and creative output
• Have deep technical copy skills in one or more disciplines — e.g. Content Creation, Copy for Digital, Brand Immersion, Events, Copy for Print, User Experience
• Have a proven ability to communicate and liaise with all levels of the business
• Have a proven ability to influence stakeholders at all levels, including outside the copy team
• Have a proven ability to effectively manage and develop creative teams
• Have strong written and verbal communication skills, including public speaking
• Be proficient in Adobe CC, Microsoft Office, and other related software

GenAI and Agentic Thinking:

• Advanced proficiency with Gen AI tools relevant to copywriting and creative direction, used to enhance output quality and efficiency
• Experience designing AI-assisted workflows for self and team, and supporting others in adopting them effectively
• Ability to train team members on effective use of AI tools within the copy discipline
• Agentic approach to managing complex, multi-workstream creative projects — breaking down challenges systematically and identifying clear paths forward
• Strong understanding of where AI adds value and where human creative judgment must take precedence, with rigorous oversight of AI outputs

Req ID: 17407

#LI-RO1 #LI-Onsite

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provision for Sales Taxes

• Identify and assess risks related to VAT compliance in various jurisdictions.
• Create manual journal entries to provision for potential tax liabilities on the Balance Sheet and P&L.
• Collaborate with the accounting team to ensure accurate representation of tax provisions.
• Maintain clear documentation of provision calculations and justifications. 

Monthly/Quarterly VAT Compliance

• Analyze buyer location data and perform necessary data cleansing.
• Validate tax rates, product categorization, and VAT numbers to ensure compliance.
• Prepare and submit accurate international VAT returns on a timely basis.
• Collaborate with cross-functional teams to resolve any discrepancies. 

Ad Hoc Projects and Research: 

• Conduct research on different topics such as international penalties, interest rates, and tax regulations.
• Stay updated on digital services tax (DST), withholding tax, and other relevant tax developments.
• Assist with VAT registration and deregistrations worldwide.
• Assist in the implementation of tax-related projects and initiatives.

Quarterly Reconciliations: 

• Perform quarterly reconciliations to ensure consistency between financial records and tax reports.
• Identify discrepancies and collaborate with relevant teams to resolve them 

MINIMUM REQUIREMENT QUALIFICATIONS 

Key Skills: 

• Accounting qualification or bachelor's degree in law, accounting, finance, business, or a related field.
• Previous experience in VAT compliance, international taxation, or related roles. Advanced Excel skills for data handling and reconciliation purposes.
• Excellent attention to detail and ability to work with precision.
• Effective communication skills to collaborate with cross-functional teams. Strong problem-solving skills and ability to work independently on tasks.
• Team player with a proactive and positive attitude.
• Commitment to delivering the highest quality first-time.
• Proven ability to work to deadlines and under pressure with a positive attitude.
• Has the initiative in a work setting, with positive outcomes.
• Proven to be a lead-taker and able to work with passion without the need for constant coaching or manager intervention.
• Strong decision-making ability - especially on critical business concerns.
• Ability to build rapport with third-party partners and transact assertively

KEY RESPONSIBILITIES

• Input campaign data (targeting, budgets, copy, creatives) into ad platforms.
• Verify campaigns are uploaded completely and ready for client review.
• Notify Ads team once setup is complete for publishing checks.
• Follow SOPs to ensure error-free campaign builds.

MINIMUM REQUIREMENT QUALIFICATIONS

• 1–2 years of experience in digital ad operations or campaign setup.
• Familiarity with Google Ads Manager and Meta Ads Manager preferred.
• Strong attention to detail and accuracy in data transfer.
• Organized and dependable in managing multiple campaign requests. 

Key Skills:

• Technical Skills/Programming/Tool Knowledge
• Ad Platforms Mastery – Google Ads (Search, Display, YouTube), Meta Ads (Facebook & Instagram), LinkedIn Ads, TikTok Ads, Twitter/X Ads, programmatic DSPs.
• Campaign Setup & Optimization – keyword research, audience targeting, bid strategies, and ad placement.
• Tracking & Tagging – UTM parameters, conversion tracking, pixels, and Google Tag Manager.
• Remarketing & Retargeting – creating custom and lookalike audiences.

• Analytical and Diagnostic Skills
• Data Analysis – ability to interpret marketing KPIs (conversion rates, CPL, CAC, ROI, attribution).
• Reporting & Dashboards – building clear performance reports for stakeholders.
• Process Optimization – streamlining workflows, automations, and cross-team coordination.
• A/B Testing & Experimentation – validating campaign performance improvements.

• Creative & Strategic Skills
• Ad Copywriting & Messaging – crafting compelling, high-CTR ad text and creatives.
• Creative Optimization – guiding designers on ad visuals, videos, and formats.
• Full-Funnel Strategy – awareness → consideration → conversion → retention campaigns.
• Competitor & Market Research – spotting trends and adjusting campaigns accordingly.

• Soft Skills
• Attention to Detail – catching errors in data, campaigns, or automation flows.
• Adaptability – adjusting to new platforms, tools, and strategies quickly.
• Communication Skills – translating technical findings into business insights.
• Time Management – handling multiple campaigns and projects simultaneously.

DUTIES AND RESPONSIBILITIES
● A genuine passion for delivering outstanding customer service with empathy and professionalism.
● Proficiency with customer support platforms (e.g., Zendesk, Gorgias, or similar) and Microsoft Office/Google Suite.
● Operate in a professional, fast-paced environment that demands accuracy, multitasking, and effective communication to resolve issues efficiently.
● Engage with customers thoroughly understand their needs and provide comprehensive solutions on the first interaction.
● Actively listen to, assess, and address customers’ concerns by offering tailored solutions through calls, email, chat and sms.
● Learn and adapt to new information and technology platforms.
● Engage with customers – begin a conversation, anticipate what questions a customers will have, actively share information using plain language, build rapport, and handle objections.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

● Collaborative and proactive attitude with a willingness to learn.
● Displays passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our clients’ purchase experiences.
● Commits to excellent attendance with proven reliability and can adhere to the agreed-upon work schedule.
● Has a dependable team-player attitude with an understanding that calls must be handled immediately.
● Can engage with customers – begin a conversation, anticipate what questions a customer will have, actively share information using plain language, build rapport, and handle objections.
● Is comfortable receiving ongoing performance feedback and coaching.

EDUCATION AND/OR EXPERIENCE
● At least 2 years in college or equivalent

● At least 1 year of Customer Service experience

WORK SET UP
● Hybrid

So, what’s the role all about?

The Senior Cloud Network Engineer is responsible for the NiCE's public and private cloud network architecture and security.

This position evaluates current and emerging technologies, collaborating with DevOps and other business units within the company to set and ensure implementation of best practices.  The Senior Cloud Network Engineer will work with AWS, Azure, GCP and other cloud providers including NiCE's private cloud environments.

This position requires strong experience with Cloud technologies; AWS, Azure and others along with proven knowledge in cloud specific networking, including VPC/VNET design, VPC/VNET peering, VPN Gateways, Cloud VPN, NAT Gateways, VGW, Cloud Load Balancers, Security Groups, Traffic Manager, Direct Peering, Direct connect/Cloud Interconnect/ ExpressRoute and other cloud related endpoints.

This position requires expert knowledge in all aspects of Networking, including but not limited to advance routing with BGP and OSPF, Firewalls and VPNs, Load Balancers, Ethernet switching, VoIP and MPLS technologies and many others.  This position develops details design specifications and ensures the implementation follows and meets these standards.  This position provides training to other team members, including mentoring other engineers.  The Senior Cloud Network Engineer serves as the final escalation point for Cloud related issues.

How will you make an impact?  

• Acts as an internal consultant role across multiple business units, representing the Network team.
• Research and evaluation of Cloud technologies, to address current and future needs.
• Establishment of repeatable design strategies and automation.
• CloudFormation updates using JSON/YMAL, Resource Manager, Deployment Manager
• Design review of fellow architect and engineer designs/implementation plans
• Escalation point for help in deep analysis and problem solving when needed
• May be required to function as a technical lead on projects of any size as necessary.
• Communicates detailed technical information in both written and verbal form across a wide range of audiences, including business stakeholders, users, developers, project management, and other engineers.
• Collaborates with colleagues, customers, vendors, and other parties to understand and develop architectural solutions
• Develops a sound understanding of existing systems and processes, their strengths and limitations, and the current and future needs of the environment in which they exist. Provides vision on how they may be improved and developed.
• Understands and explains the interactions between systems, applications, and services within the environment, and evaluates the impact of changes or additions to the environment.
• Participates in the evaluation and/or selection of solutions or products, including requirements definition, vendor and product evaluations.
• Acts as a local expert for areas of domain expertise.
• Performs other duties as required.​

Have you got what it takes?

• Bachelor's Degree in Computer Science, Electrical Engineering, Business Information Systems or related field or equivalent work experience required.
• 10 + year’s Plus work experience within an internetworking environment.
• Experience with Cloud technologies: AWS, Azure, GCP
• Experience dealing with Infrastructure as code
• Scripting experience with JSON/YMAL for CloudFormation
• Expert Level experience with Palo Alto and F5 load balancers
• Expert Level experience with network switching and routing
• Extensive knowledge of networking technologies, topologies, and protocols. (TCP/IP, BGP, OSPF, SNMP, Multicast, VRRP, HSRP, switching technologies)
• Expert-level understanding of internetworking technologies and tools, including TCP/IP, netflow/sflow, access-control lists, policy routing, firewalls, peering, and DNS
• Significant OSPF and BGP design, implementation, and troubleshooting experience
• Experience with MPLS environments
• Experience with Authentication services such as TACACS+, RADIUS, and RSA SecurID
• Working knowledge of IPV6
• Intermediate Visio skills
• Working knowledge of SIP
• Experience working with Management Systems and SNMP
• Excellent interpersonal, oral and written communication skills along with prior experience in a dynamic, project-oriented team environment.
• A demonstrated history of learning new technologies and adapting them to solve complex problems
• Must pay strong attention to detail and have good organizational skills.​

You will have an advantage if you also have:

• Experience in Layer-4 through Layer-7 switching environments
• Experience with hardware load balancing – ServerIron/ADX, GSLB, SSL termination
• Network scripting languages​
• Experience with Terraform

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10588
Reporting into: Manager, Cloud Operations, CX
Role Type: Individual Contributor

MINIMUM REQUIREMENTS AND QUALIFICATIONS

• Bachelor's/College degree.
• Proven interest in technology and how it is changing the world of work.
• With at least two years of Quality Assurance experience.
• With at least one year of Senior Quality Assurance experience.

Demonstrated competency in the following areas is also required:

• Attention to detail.
• Analytical Skills.
• Commitment to delivering the highest quality first time.
• Proven ability to work to deadlines and under pressure with a positive attitude.
• Strong communication skills in written English and able to communicate effectively with a team in English.
• Examples of taking the initiative in a work setting, with positive outcomes.
• Coaching and development abilities.
• Ability to lead a team.

So, what’s the role all about?

To support continued growth, our team is looking for a Lead Professional Services Engineer - Customer Success to partner with our Sales, Professional Services, Development, and other functional teams to design and build perfect customer journeys for our clients.

Proactive AI Agent is a cloud-hosted conversation platform, and part of NICE CXone's suite of customer engagement software. Proactive and covering all digital channels, Proactive AI Agent leverages artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys.

Proactive AI Agent disrupts traditional call centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call center predecessors. This means that as well as being lower cost, Proactive AI Agent can drive corporate KPIs harder and faster, as well as improve the customer experience.

How will you make an impact?

• Drive the strategic direction and long-term success strategy of our client accounts.
• Guide the team in supporting customers, partners, and end users by diagnosing complex technical and solution-related issues, managing escalations, and ensuring timely resolution aligned to customer impact and outcomes.
• Help build and influence a high-performance Customer Success and Professional Services team by guiding, developing, and mentoring talent aligned to customer outcomes; set clear goals, delegate effectively, and empower team members to make informed, timely decisions.
• Own executive-level relationship and lead QBRs/EBRs to influence business decisions and customer value realization.
• Identify and develop opportunities for growth within your accounts.
• Mentor more junior Customer Success Managers to help with their continued development.
• Delivering successful technical architecture (end-to-end) to meet our client’s business objectives.
• Become a trusted technical advisor to Client’s team building strong relationships.
• Maintain a deep understanding of the Proactive AI Agent product and help customers adopt the most relevant features and functionality.
• Understanding the client’s business, understand their key business drivers, and determine how Proactive AI Agent can most effectively deliver the dramatic business improvements.
• Working in close partnership with Proactive AI Agent sales leads and the configuration team.

• Drive forecasting, risk management, and renewal strategy across multiple high-value accounts.
• Champion operational excellence by defining CS processes, playbooks, and frameworks for scale.
• Represent Customer Success in cross-functional initiatives such as product roadmap discussions and customer advocacy programs

• Accountable for the end to end process from opportunity, validation and planning to delivery.
• Managing relationships with all internal and external stakeholders.
• Provide technical, customer experience, security and delivery expertise and guidance.
• Working in a methodical and process-oriented way.
• Working with the Proactive AI Agent reporting and insights teams to monitor key account metrics and develop new and innovative ways to demonstrate Proactive AI Agent' value.
• Confidently and clearly communicating the Proactive AI Agent value to clients.
• Strong partnerships through excellent client relationship management.
• Experienced in Agile or another methodology to illustrate end to end process.
• Ability to articulate technical information clearly to senior stakeholders.
• A curious and questioning approach. Asking why and looking for continuous improvement.
• Accountability and ownership.
• A commercially aware approach.

Have you got what it takes?

• Proven service or project delivery experience in an IT or SaaS environment.
• Extremely strong commercial awareness, including the creation of business cases.
• Experience managing large and complex projects end to end.
• Strong technical experience, including data analysis (you’ll be very used to using Excel to manipulate large data sets and prove your case).
• Proficiency in data-driven decision-making, including leveraging BI tools and customer health analytics to influence account strategy.
• Proven relationship management experience, with the ability to communicate, present and influence stakeholders and sponsors within management levels at blue chip organizations.
• Detailed knowledge of large corporations operating practices and mechanisms that will enable you to tailor stakeholder management and influence outcomes.
• Ability to manage multiple accounts and work streams concurrently without loss of quality or attention to detail.
• Able to operate highly effectively under intense time and business pressure.
• Experience leading or guiding teams.
• Experience defining and optimizing customer success frameworks, lifecycle plays, and operational processes.
• Experience managing customer risk, escalations, and expectations while balancing contractual commitments and success objectives.
• Strong analytical, diagnostic, and problem-resolution skills in customer-facing scenarios.
• Excellent written and verbal communication skills with a customer-centric, consultative approach.
• Ability to manage multiple initiatives simultaneously and perform effectively in a fast-paced, customer-driven environment.
• Multilingual would be a benefit.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Reporting into: Manager / Team lead

Role Type: Individual Contributor

Requisition ID: 10701

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

As a Shared Services Team Lead at our organization, your responsibilities are leading and managing the daily operational execution and deliverables of the human resources shared function with a focus on the employment life cycle, from attraction, hiring, development, retention, data/HRIS management and offboarding processes.  You are responsible for team engagement, and performing efficient and quality deliverables. 

You'll collaborate with respective stakeholders to enhance the employee experience, maintain confidentiality, and contribute to overall team goals. Additionally, you'll handle your own tasks and ad-hoc tasks related to talent/onboarding/data management administration processes to support operational efficiency and effectiveness.

What you’ll do

Service Delivery

• • Operational Oversight: Manage the daily execution of talent, onboarding, and employee lifecycle data processes, ensuring all case management and task distributions are handled efficiently.

  • Service Quality & SLAs: Guarantee high-quality service delivery by monitoring team utilization, workload management, and the consistent achievement of Service Level Agreements (SLAs).

  • Subject Matter Expertise: Serve as the primary point of contact for process escalations, providing clarity on complex queries and acting as a technical mentor for the team.

  • Training & Development: Lead the creation and delivery of training plans for new and existing procedures, while supporting the hiring and competency-building of team members.

  • Process Standardization: Drive the development and maintenance of Standard Operating Procedures (SOPs) and tools to ensure consistency across the HR function.

  • Reporting & Analytics: Prepare and evaluate HR performance reports, status updates, and workload metrics to identify areas for continuous improvement and process efficiency.
    

Leadership/People/Relationship Management

• • Performance Leadership: Drive a culture of excellence by setting performance objectives aligned with company OKRs and conducting periodic appraisals to ensure accountability.

  • Team Mentorship & Coaching: Actively motivate and guide team members through daily operations, providing technical direction on complex issues to ensure work accuracy.

  • Talent Development: Identify growth opportunities within the team and implement structured development plans to enhance overall competency and capability.

  • Strategic Stakeholder Management: Build and maintain strong professional relationships with HR partners and business stakeholders to align support services with evolving business needs.

  • Operational Monitoring: Review progress against agreed-upon performance metrics, directing team efforts to ensure high-quality output and operational efficiency.

  • Culture & Innovation: Lead by example to promote a collaborative environment that prioritizes teamwork, continuous innovation, and superior customer service.

What you’ll bring

• Leadership & Shared Services Expertise: Requires a Bachelor’s degree and 3+ years of experience leading teams within a global shared services or fast-paced startup environment, specifically managing multicultural stakeholders.

• End-to-End Lifecycle Mastery: Deep functional knowledge of Talent Acquisition, Onboarding, and Employee Data Management, with a proven ability to manage complex HR processes across the entire employee lifecycle.

• Technical Proficiency: Expert-level command of Workday (or similar ERP/ATS systems) and Microsoft Office, with a strong focus on database functionality and data-driven reporting.

• Performance & SLA Management: Demonstrated ability to implement, assess, and exceed service level agreements (SLAs) through rigorous quality metrics and workload optimization.

• Strategic Problem Solving: Strong capacity for independent decision-making, conflict management, and systematic organization to handle multiple high-priority projects simultaneously.

• Communication & Collaboration: Excellent English communication skills used to build cross-geographical relationships and foster a result-oriented culture through effective delegation.

Shift: Flexibility and willingness to cover EST shift (US support), and amenable to work during holidays and weekends.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

#helloconnect
#LI-Hybrid
#hcgreenhouse

#LI-DNI

Job Overview

We are committed to our mission to empower property owners and give them control over their businesses through technology built by hoteliers for hoteliers. Our Customer Care team plays a crucial part in this mission to provide stellar support to our customers whenever they need us.

Key Responsibilities

• Be part of an amazing team of people, working closely with your team leader and delivering the best service possible to hoteliers and property owners.
• Have a direct impact on our customer satisfaction, product adoption, and customer lifetime value. 
• Ensure that clients are helped to become product experts themselves. 
• Build robust relationships with our customers to limit the churn rate.
• Ensure you handle and follow up on troubleshooting issues in the most adapted and efficient way. Provide our customers with any advice requested, always looking to go the extra mile.
• Proactive in identifying and escalating issues to internal and external stakeholders;  you are a natural problem solver and are not afraid to think outside the box for solutions.
• Strictly adhere to all organizational security policies and procedures, proactively maintaining up-to-date knowledge through mandatory training and ensuring the immediate reporting of all suspicious activities or security incidents.

Required Qualifications

Education:

• Bachelor's/College degree

Experience:

• At least 1 year of experience in a customer-facing role, handling direct communications via chat, phone, and email, in the travel industry

Skills:

• You have a strong customer orientation and can adapt to each client to provide a personalized experience.
• Empathy is one of your strongest skills; you can put yourself in the customer's shoes and actively handle their requests.
• Excellent organization and coordination skills; you are a natural problem solver and are not afraid to think outside the box for solutions.
• Languages: Outstanding English Communication Skills in both spoken and written

Required Qualifications

• At least 2 years of Customer Service Experience for English-Speaking businesses/clients/customers
• Background in Healthcare, collections, and/or billing programs/accounts is an advantage, but not a requirement
• Outstanding written and verbal communication skills, neutral English accent with clear pronunciation, great email, chat, and phone etiquette
• Experience in medical billing and working within EMRs in Ontario is an advantag,e but not a requirement
• Knowledge of the healthcare system is considered an asset
• Experience with any of the following tools is also beneficial: Microsoft Excel, Salesforce, EMRs, and medical billing software
• Resourceful: Able to learn independently and use new knowledge to solve problems
• Honest: Able to acknowledge mistakes and always does one’s best to operate with the highest degree of integrity
• Humble: Able to remove ego from the discussion to identify the best solution to a problem. Able to honestly reflect on one’s weakness and look for ways to improve.
• Smart: Able to quickly apply new knowledge to foreign situations

DUTIES AND RESPONSIBILITIES

• We are committed to our mission to empower property owners and give them control over their businesses through technology built by hoteliers for hoteliers.
• Our Customer Care team plays a crucial part in this mission to provide stellar support to our customers whenever they need us.

Your mission:

• Be part of an amazing team of people, working closely with your team leader and delivering the best service possible to hoteliers and property owners.
• Have a direct impact on our customer satisfaction, product adoption, and customer lifetime value.
• Ensure clients that help them become product experts themselves.
• Build robust relationships with our customers to limit the churn rate.
• Ensure you handle and follow up on troubleshooting issues in the most adapted and efficient way.
• Provide our customers with any advice requested, always looking to go the extra mile.

About you:

• You have outstanding communication skills, both spoken and written in English. 
• You have a strong customer orientation and can adapt to each client to provide a personalized experience.
• Empathy is one of your strongest skills; you can put yourself in the customer's shoes and actively handle their requests.
• Excellent organization and coordination skills; you are a natural problem solver and are not afraid to think outside the box for solutions.

EDUCATION AND/OR EXPERIENCE 

• Bachelor's/College degree
• At least 1 year of experience in a customer-facing role, handling direct communications via chat, phone, and email, in the travel industry

Harbor is seeking Applications Support Analysts to join our dynamic Legal Technology & Operations – Applications Management Services team. Our team is at the forefront of delivery of a quality service for our clients who have managed service agreements.  We have both extensive experience in legal processes and technology across several platforms.  This mainly focusses on Intapp, Elite 3E and iManage products but also includes others where integration is essential, e.g. practice management systems, document management systems and external data providers.  We serve both as advisors and as experienced, hands-on resources, collaborating with our clients to contain risk and cost through operational improvement, efficient data management, and technology usage.   

As an analyst, you will be expected to collaborate with senior and junior-level internal resources, as well as clients, to ensure correct prioritization and timely delivery of both a “business as usual” type model for our clients as well as some “continual improvement” tasks.  This is a position that will be hybrid with an office in the metro Manila area.

Job Duties and Responsibilities: 

The role is split into 2 main areas of responsibility: 

• Monitoring and resolving issues within client production environments.  This is termed “business as usual”. 
• Improving configuration and processes for clients, based on changing needs.  This is termed as “continual improvement”.   

Business as usual includes the following responsibilities: 

• Carry out regular proactive monitoring on client systems. 
• Assist clients and other team members with production issues in a timely fashion, these could be data or process related. 
• Provide regular and concise client updates when resolving issues.  
• Collaborate with technology providers and clients to resolve defects. 
• Support integrations with third party applications. 
• Reconcile data across various systems. 
• Configure Intapp product software.  
• Gain knowledge to become proficient in both the supported applications and business processes. 

Continuous improvement includes the following responsibilities: 

• Collaborate with other team members to execute planned changes to client implementation components. 
• Execute test plans to validate outcomes from continuous improvement items. 
• Document small changes to include communication back to the client. 
• Actively participate in deployment of changes. 

Experience, Education and Qualifications:

• Degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting or Data & Analytics. 
• Understanding of the implementation process including requirement analysis, design, configuration/development, migration, testing, and change management. 
• Strong observational, analytical and numerical reasoning skills. 
• Effective communication and storytelling skills (written and spoken). 
• Excels in a cooperative team environment. 
• Positive, enthusiastic attitude and entrepreneurial spirit with an eagerness to quickly learn and develop new skills. 
• Competent in the following areas: problem solving, customer-focus, communication, collaboration and punctuality. 

Technical Skills: 

• Advanced computer skills (primarily Excel, Word, PowerPoint, and Visio); familiarity with use of Outlook, Teams, and SharePoint as collaboration tools. 
• Proficiency in the following technical areas: XML, JQUERY/JSON, REST APIs is an advantage. 
• Proficiency in SQL is an advantage. 

Why Join Harbor: 

• Exposure to international clients and global teams 
• HMO (health card) from Day 1
• Hybrid work setup - Metro Manila office
• Learning and development opportunities to build technical and consulting skills 
• Collaborative and supportive global team environment 
• Tech enabled workforce to set you up for success 
• Opportunity to grow your career in the legal technology and consulting 

The Role: Building the Engine for AI Transformation

Smartly’s Operations culture is evolving. We are building an intelligent, automated ecosystem that powers our entire global organization. As a Senior Solutions Engineer, you will be the primary technical partner for our AI Transformation team. While they identify strategic AI opportunities, you are responsible for the execution—building the connectors, agents, and interfaces that allow our internal teams to leverage AI in their daily work.

You will serve as a bridge between technical solutions and operational excellence. Your core responsibility involves identifying areas of inefficiency and disjointed processes ("silos") and resolving them by developing intelligent workflows, scalable internal tools, and effective code to ensure smooth, integrated operations. We are looking for a "builder" who thrives on independence and is obsessed with the "How can we do this better?" mindset.

As a Senior Solutions Engineer at Smartly, you will...

• Partner with AI Transformation team: Collaborate with the AI Transformation team to productize AI and automation prototypes, ensuring that new tools and agentic capabilities are successfully integrated into internal business processes.
• Orchestrate Internal Automations: Build and maintain a wide variety of internal tools and workflows for most teams across the company; these solutions range from traditional API-based automations to complex AI agentic workflows.
• Modernize Internal Systems: Develop and scale the internal tools and processes that enable teams to move faster, utilizing a blend of AI-driven agents and standard programmatic automations to solve operational needs.
• Own the Backend: Maintain and expand our internal microservices architecture, primarily running on TypeScript and NodeJS.
• Cloud Infrastructure Management: Independently manage and optimize our cloud infrastructure (we primarily use Google Cloud Platform), ensuring our internal tools and AI services are performant, secure, and scalable.
• Build Service Integrations: Act as the master of APIs, integrating disparate internal and external services (Salesforce, Slack, Big Query, data warehouse etc.) to create seamless data flows for both users and AI agents.

We’re definitely looking for you if you have...

• Innovative & Experimental Mindset: You are naturally curious and enjoy experimenting with new technologies. Our work involves frequent exploration of emerging tech stacks and AI libraries, so you should be comfortable navigating ambiguity and testing new tools.
• A Builder’s Background: A versatile technical background with exposure in Software Engineering, Data Engineering, or Artificial Intelligence—with a strong track record of building diverse technical solutions, internal automations, and scalable data pipelines.
• TypeScript/NodeJS Mastery: Strong proficiency in TypeScript and NodeJS (Koa/Express experience is a major plus).
• AI Implementation Experience: Proven experience building and maintaining AI agentic workflows or MCPs. You know how to leverage LLM APIs (Vertex AI/OpenAI) to build practical, task-oriented agents.
• Prompt Engineering: You have a deep understanding of prompt engineering techniques to produce high-quality, structured, and reliable outputs from LLMs. You can design, test, and iterate on prompts for complex agentic tasks.
• API Expertise: High familiarity with REST APIs and complex service-to-service integrations.
• Self-Driven Learning: The ability to dive into microservices, understand its logic, and implement modern solutions without constant supervision.
• Collaborative Mindset: The ability to translate needs from most internal teams into technical requirements that solve real-world problems for non-technical stakeholders.

Bonus Points for:

• Automation Platforms: Experience with workflow automation tools like Zapier, n8n, or similar platforms used to build and orchestrate agentic workflows.
• React Skills: Ability to build or tweak frontend admin dashboards to make your automations accessible to internal users.
• AdTech Background: Familiarity with Meta GraphAPI, TikTok Ads, or Google Ads APIs.

Requirements

Experience:

• 5+ years in Project Management, with a proven track record in organizational transformation and consultative roles. Experience within HR, Talent Acquisition, or People Operations is preferred.
• Strategic Maturity: Demonstrated ability to "manage up" and navigate complex organizational hierarchies.
• Communication: Exceptional facilitation skills. For example, you should be comfortable leading sessions on "process/system design" and project toolbox concepts to help the team improve their own workflows.
• Technical Literacy: Familiarity with project management software and HR workflows is a plus.
• Critical Problem Solving: Uses a detail-oriented approach and active inquiry to triage information and design high-impact solutions for the People Tower.
• Operational Discipline: Demonstrates a commitment to focused execution, balancing a sense of urgency with a dedication to finding the most efficient, scalable results.
• Strategic Foresight & Inclusivity: Employs forward-looking decision-making to anticipate risks; actively integrates diverse perspectives to maintain project alignment and long-term direction.

Responsibilities:

• Strategic Facilitation: Lead the planning and execution of People Tower projects by facilitating alignment among functional leads and executive stakeholders.
• Managing Up & Governance: Act as the primary bridge to leadership; facilitate business cases and strategic assets for executive sign-off, ensuring recommendations are clear and data-backed.
• Program and Change Management Execution: Partner with dedicated Change Owners to execute communication and adoption plans, ensuring project delivery doesn't overshadow the human element of organizational shifts.
• Resource Management: Lead the design of team operating rhythms that account for global scheduling complexities. Act as a guardian of team capacity, utilizing foresight to proactively make adjustments where necessary to deliver against project requirements.
• Risk & Escalation Management: Exhibit high professional maturity in navigating escalations. Use escalation as a tool to protect team members and maintain project momentum.
• Process Documentation: Develop and maintain "instructional assets," including dummy business cases, workbooks, and templates to enable team self-sufficiency.

General Job Description

• Oversee and resolve complex customer support queries, complaints, and requests
• Develop and maintain customer training materials, including manuals and instructional videos
• Serve as the point of escalation for Tier 2 CSRs, providing guidance and support as needed
• Perform other related duties as assigned to support team and client success

Specific Accountabilities/Responsibilities

• Take ownership of complex customer issues and provide advanced technical support for EMR software
• Serve as a subject matter expert across all EMR modules and functionalities, offering clear guidance to end-users
• Ensure high levels of customer satisfaction through proactive communication and timely resolution of concerns
• Act as a key escalation point for critical issues, coordinating with product teams, technical support, and leadership as needed
• Prioritize and manage multiple requests effectively, balancing urgency and impact
• Assess and address issues across all severity levels—including occasional urgent cases causing clinic disruptions
• Navigate and de-escalate customer conflicts with professionalism and empathy, supporting a positive customer experience
• Provide guidance and support to Tier 2 CSRs, ensuring consistent knowledge sharing and quality of service

Education/Experience/Skills Required

• Bachelor's degree preferred or equivalent work experience.
• A knowledge of EMR software including doctor’s requirements and technical specifications.
• Ability to troubleshoot technical issues in a Windows and Chrome based environment.
• Excellent interpersonal, organizational and time management skills required.
• Ability to adapt quickly to changing internal and external customer demands.
• Must demonstrate initiative and exercise sound judgment with respect to management and personnel issues.
• Able to anticipate challenges and develop alternative plans of action. 
• Ontario Canadian EMR experience is a must

So, what’s the role all about?.

We are looking for an experienced, strategic Director of Technical Support to lead a global, high-performing support team. This position requires a proactive leader who is results-driven, passionate about ongoing improvement, and deeply committed to advocating for customers. You’ll enhance support quality by leveraging data insights to drive product improvements, encourage proactive support methods, and foster collaboration across Engineering, Product, Operations, and Sales. Your role will help the company scale its support operations while ensuring customers always receive exceptional service. 

As Director of Technical Support, your responsibilities include creating and executing a thorough support strategy focused on measurable customer outcomes, operational excellence, and long-term business growth. You’ll manage a regional, multidisciplinary team tasked with resolving complex issues and consistently meeting or exceeding SLAs. Your leadership will promote accountability, technical expertise, and a culture dedicated to continual improvement. 

The ideal candidate is a transformational leader with comprehensive technical knowledge, strong program management skills, and excellent communication ability at the executive level. You know how to turn data into actionable decisions, influence stakeholders without direct authority, and build teams that consistently deliver outstanding customer results. 

The Director oversees AI-driven operational excellence, guarantees consistent high-quality case resolution, and prepares the technical organization for the future. This role establishes strategic direction, enforces disciplined execution, and ensures managers and engineers are ready to meet both current and emerging business needs. 

Our Mission: 

We leverage global expertise and advanced AI to efficiently address challenges, delivering outstanding experiences that foster trust, loyalty, and sustainable growth. 

Core Behaviors Exemplified by Leaders in a World-Class Support Organization: 

• Customer Obsession: We emphasize genuine resolution and customer assurance over mere case closure, evaluating our effectiveness by outcomes achieved for customers rather than operational metrics. 
• Ownership: We maintain comprehensive responsibility for each issue across teams and regions, ensuring accountability and smooth transitions. Our customers perceive and interact with one unified company. 
• Relentless People Development: We commit to ongoing coaching and continuous learning, strengthening individual and team capabilities. We acknowledge that exceptional talent is central to providing superior customer experiences in a dynamic business landscape. 
• Respect, Cultural Awareness, and Collaboration: We cultivate an inclusive and respectful workplace that values global perspectives. Strong collaboration and cultural understanding are fundamental to delivering world-class, AI-powered support

How will you make an impact?

Operational Excellence, AI Enablement & Performance Management 

• Drive AI and automation adoption for faster, consistent case resolution
• Match staffing to business needs now and in the future 
• Ensure accountability for AI use and results 
• Use data and automation for ongoing process improvements
• Set standards for prompt, accurate resolutions at all levels
• Review KPIs and quality regularly
• Guide managers to coach teams with performance data

Leadership & Talent Development 

• Make managers responsible for execution and coaching. 
• Build a culture of ownership and improvement. 
• Develop strategic and technical skills, including AI-assisted problem solving. 
• Identify and address skill gaps for new technologies. 
• Partner with engineering and product teams to improve support. 
• Give actionable feedback from case analysis to reduce demand. 
• Build cases for engineering investments. 
• Collaborate to prioritize customer feedback. 

Tools, Systems & Global Readiness 

• Create scalable global support tools and systems. 
• Share best practices through teamwork. 
• Support key initiative planning and execution. 

Escalation & Advanced Support 

• Lead expert escalation teams for complex issues. 
• Respond quickly to escalations and product defects. 
• Cut escalation rates by improving diagnostics, tools, and training. 

Results Through Collaboration 

• Communicate strategy and align priorities. 
• Adjust plans as business needs change. 
• Hold teams accountable and celebrate achievements. 
• Work across functions for shared goals. 

Have you got what it takes?

Education 

• Bachelor’s degree in computer science, Networking, or a related technical field, or equivalent professional experience. 

Professional Experience & Technical Expertise 

• Over 15 years in technology, including enterprise technical support for software, telecommunications, and LAN/WAN environments. 
• 10+ years managing technical support organizations, including teams of managers and senior staff. 
• Successful leadership of cloud-based support operations, ensuring high service delivery and customer satisfaction. 
• Skilled in supporting strategic customers in mission-critical, high-availability settings. 
• Experienced in budgeting, workforce planning, and resource management to meet business needs. 
• Effective leader of globally distributed teams across various regions and time zones. 
• Deep knowledge of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, subnetting). 
• Expertise in telecommunications, cloud solutions, systems integration, scripting/reporting, and databases. 
• Comprehensive understanding of AWS, Azure, GCP, and cloud architecture implications. 
• Able to guide teams through complex troubleshooting across infrastructure, applications, and integrations. 
• Proven ability to build, scale, and coach high-performing technical support teams focused on customer success. 
• Strong collaborator within matrixed organizations and across engineering, product, customer success, and sales. 
• Demonstrated skill in influencing and aligning cross-functional stakeholders without direct authority. 

Customer Focus, Service Delivery & Stakeholder Engagement 

• Customer-centric mindset with deep understanding of enterprise expectations. 
• History of improving customer sentiment metrics (CSAT, NPS). 
• Hands-on experience optimizing support processes: incident management, escalation, root cause analysis, and continuous improvement. 
• Direct engagement with customers and executives during escalations and strategy discussions. 
• Excellent communicator, adept at translating technical concepts for diverse audiences. 
• Skilled at converting business needs into actionable technical requirements. 
• Comfortable conveying priorities, risks, and recommendations to leadership and adjusting style as needed. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NICE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10429
Reporting into: Head of Technical Support
Role Type: Director

We are seeking a Manager, Learning and Development to lead and evolve our learning programs, systems, and team. This role will partner with business and People leaders to identify development needs, oversee the delivery of impactful onboarding and learning experiences, and drive a cohesive learning ecosystem that supports employee growth and compliance across a global organization.  

Responsibilities:  

Learning Program Strategy & Development  

• Champion a culture of continuous learning by promoting self-directed development, knowledge sharing, and growth across the organization. 
• Consult and partner with business leaders and People Partners to assess learning needs, identify skill gaps, and prioritize learning initiatives aligned to business objectives. 
• Stay current on L&D trends, best practices, and emerging technologies, integrating relevant approaches into learning strategies and program design. 

 Learning Design, Delivery & Evaluation  

• Oversee the design and delivery of learning programs, including new-hire onboarding, employee development, and compliance training, ensuring quality and consistency. 
• Guide the creation and curation of engaging, relevant learning content, leveraging modern, scalable instructional design approaches across virtual, in-person, and hybrid environments. 
• Build and manage relationships with external vendors and partners to extend internal capabilities and deliver specialized learning solutions. 
• Evaluate program effectiveness using learner feedback, assessments, and performance metrics, driving continuous improvement and data-informed enhancements. 
• Collaborate cross-functionally to ensure learning initiatives are integrated with broader people and business programs.  

Learning Systems & Enablement  

• Drive a cohesive learning ecosystem, ensuring learning systems and platforms work together to deliver a seamless and positive employee experience. 
• Provide strategic oversight of learning systems (e.g., Degreed, Docebo), partnering with IT and other stakeholders on governance, enhancements, reporting, and adoption.  

People Leadership & Team Management  

• Coach, develop, and support L&D team members, setting clear expectations and ensuring high-quality delivery of onboarding and e-learning solutions. 
• Review metrics, learner insights, and program outcomes to guide team priorities, inform decisions, and recommend continuous improvements.  

Qualifications: 

• Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience 
• Proven experience (5+ years) in corporate and/or tech-industry learning and development roles, with a demonstrated track record of creating and implementing successful leadership development programs
• Leadership and team management experience, with the ability to inspire and develop a high-performing team 
• Strong understanding of adult learning principles, instructional design methodologies, and training delivery techniques 
• Deep familiarity with learning management systems (LMS), learning experience systems (LXPs), and e-learning platforms such as Articulate 360 or others 
• Excellent communication and interpersonal skills, with the ability to collaborate with various levels of leadership and employees. 
• Strategic thinker with the ability to align learning initiatives with business objectives 
• Strong project management skills, including the ability to manage multiple initiatives simultaneously 
• Analytical mindset to assess training effectiveness and make data-driven improvements 
• Professional certifications in training and development, instructional design, or related areas are a plus 

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)