So, what’s the role all about?

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a Proactive AI expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.

Working initially with both the EU and US teams you will provide quality assurance, automation, implementation, and support to our new and existing clients, then when Proactive AI expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Implement MPower Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
• Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
• Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
• Analyze client requirements and assist in translating business processes into automated solutions.
• Configure and customize the SaaS platform to meet customer needs.
• Assist in documenting solution designs, integrations, and implementation steps.
• Perform troubleshooting, debugging, and issue resolution for implemented solutions.
• Support customer journey optimization using MPower transactional data and basic analytics.
• Write and maintain SQL queries for reporting and data validation.
• Write and debug JavaScript code to support integrations and custom logic.
• Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
• Provide implementation or post‑go‑live support as part of a shared on‑call or escalation rotation.
• Perform other duties as assigned in support of Professional Services objectives.

Have you got what it takes?

• 3+ years of experience in professional services, software implementation, technical support, or related roles.
• Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
• Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
• Ability to troubleshoot technical issues and follow established implementation best practices.
• Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
• Willingness to learn new tools, technologies, and platforms in a fast‑paced environment.

Nice to have:

• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)

• Basic experience with data analysis, reporting, or dashboards using SQL or BI tools.
• Exposure to client‑facing or support roles in a global or distributed team environment.
• Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.

• Experience using automation tools and AI

Requisition ID: 10805

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a Proactive AI expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.

Working initially with both the EU and US teams you will provide quality assurance, automation, implementation, and support to our new and existing clients, then when Proactive AI expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Implement MPower Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
• Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
• Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
• Analyze client requirements and assist in translating business processes into automated solutions.
• Configure and customize the SaaS platform to meet customer needs.
• Assist in documenting solution designs, integrations, and implementation steps.
• Perform troubleshooting, debugging, and issue resolution for implemented solutions.
• Support customer journey optimization using MPower transactional data and basic analytics.
• Write and maintain SQL queries for reporting and data validation.
• Write and debug JavaScript code to support integrations and custom logic.
• Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
• Provide implementation or post‑go‑live support as part of a shared on‑call or escalation rotation.
• Perform other duties as assigned in support of Professional Services objectives.

Have you got what it takes?

• 3+ years of experience in professional services, software implementation, technical support, or related roles.
• Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
• Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
• Ability to troubleshoot technical issues and follow established implementation best practices.
• Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
• Willingness to learn new tools, technologies, and platforms in a fast‑paced environment.

Nice to have:

• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)

• Basic experience with data analysis, reporting, or dashboards using SQL or BI tools.
• Exposure to client‑facing or support roles in a global or distributed team environment.
• Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.

• Experience using automation tools and AI

Requisition ID: 10804

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

Together, we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Onboarding Specialist.

We’re looking for a Website Designer to join our Website Services Team who wants to disrupt the travel industry and loves to travel as much as we do. As a Website Onboarding Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites our customers from around the world will be proud of. 

Location: Remote

Working shifts: 3 PM to 12 AM UTC (8 am to 5 pm California Time) 

What You Will Do:

• Conceptualize and use a consultative approach in creating high-quality, professional hospitality websites for our customers through our in-house website builder 
• Manage the website onboarding projects and service delivery timelines of multiple accounts 
• Manage all records and upkeep all task management systems related to website service delivery 
• Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice call 
• Collaborate with a team of website designers to deliver websites on time 
• Assist with website service scoping or questions from potential customers 
• Investigate website errors or support, research, and suggest website service improvements 
• Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns 
• Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers 
• Use graphic design tools to create visual elements that are in line with our customers’ branding 
• Resourceful and can research and develop content to build websites quickly 
• Passionate about meeting customers from all over the world and happy to provide them with genuine customer service
• Problem solver, resolves and handles customer complaints 
• Up to date with website trends and website development techniques that are most effective in engaging consumers
• Able to handle multiple deadline-driven pressures
• Involved in developing website service improvement processes and projects 

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail
• Effective execution and management of several website projects with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Able to lead and collaborate with a diverse team of different personality types
• Open to general changes, improvements, and process updates 
• Highly organized, can handle result-driven pressure, proactive, a self-starter, and a team player with a love of continually improving the processes around you

You’ll Succeed With: 

• 1+ years of Website Design and Development experience preferred
• 1+ HTML and CSS experience preferred
• Experience with Adobe Photoshop and Canva preferred
• Experience with (CMS) such as WordPress, Drupal, or Duda preferred
• Fluent English
• Fluent Spanish
• Background in customer service or professional services onboarding 
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection

#LI-LT1

Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Onboarding Specialist.

We’re looking for a Website Designer to join our Website Services Team who wants to disrupt the travel industry and loves to travel as much as we do. As a Website Onboarding Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites that our customers from around the world will be proud of. 

Location: Remote

Working shifts: 3 PM to 12 AM UTC (8 am to 5 pm California Time) 

What You Will Do:

• Conceptualize and use a consultative approach in creating high-quality, professional hospitality websites for our customers through our in-house website builder 
• Manage the website onboarding projects and service delivery timelines of multiple accounts 
• Manage all records and upkeep all task management systems related to website service delivery 
• Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice calls 
• Collaborate with a team of website designers to deliver websites on time 
• Assist with website service scoping or questions from potential customers 
• Investigate on website errors or support, research, and suggest website service improvements 
• Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns 
• Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers 
• Use graphic design tools to create visual elements that are in line with our customers’ branding 
• Resourceful and can research and develop content to build websites quickly 
• Passionate about meeting customers from all over the world and happy to provide them with genuine customer service
• Problem solver, resolves and handles customer complaints 
• Up to date with website trends and website development techniques that are most effective in engaging consumers
• Able to handle multiple deadline-driven pressures
• Involved in developing website service improvement processes and projects 

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail
• Effective execution and management of several website projects with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Able to lead and collaborate with a diverse team of different personality types
• Open to general changes, improvements and process updates 
• Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you

You’ll Succeed With: 

• 1+ years of Website Design and Development experience preferred
• 1+ HTML and CSS experience preferred
• Experience with Adobe Photoshop and Canva preferred
• Experience with (CMS) such as WordPress, Drupal, or Duda preferred
• Fluent English
• Fluent Spanish
• Background in customer service or professional services onboarding 
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection

#LI-LT1

Our Engineering team ensures Code and Theory delivers scalable, high-performance, web applications that delight users. We always strive to balance the demanding nature of working on cutting-edge technologies with the real-world demands of high-performance web applications. Working in collaboration with our multi-disciplinary engineering, design, and quality assurance teams, you will build software that solves real-world problems for incredible clients.

Our Back-end Engineers partner with our cross-functional teams to identify and implement innovative technologies that ensure server-side applications are robust, secure, efficient, and drive business growth.

As a Lead Back-End Engineer, you will combine hands-on execution with technical leadership and system-level thinking, partnering closely with cross-functional teams.

WHAT YOU'LL DO

• Design and implement scalable, high-performance backend services and APIs, with an emphasis on reliability, security, and long-term maintainability
• Build and maintain backend services using appropriate technology stacks, with an emphasis on clean architecture and API-driven design
• Design, build, and maintain REST and GraphQL APIs to support headless, decoupled frontends and system integrations
• Optimize database schemas, queries, and caching strategies for performance, scalability, and high-traffic content sites.
• Apply backend security best practices including authentication, authorization, data protection, and vulnerability mitigation
• Support DevOps workflows including CI/CD pipelines, deployments, monitoring, and performance tuning in cloud environments
• Collaborate closely with cross-functional teams to ensure clean contracts between systems
• Lead and participate in code reviews, architectural discussions, and technical decision-making
• Actively uphold and strengthen Agile delivery practices, including sprint planning, estimation, and retrospectives
• Troubleshoot and resolve complex backend and integration issues
• Mentor junior engineers and provide technical guidance across backend-related work
• Contribute to technical documentation, playbooks, and standards to support maintainability and team scalability

WHAT YOU'LL NEED

• Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience)
• 7+ years of backend engineering experience across production systems
• Strong fundamentals in backend engineering concepts: APIs, data modeling, performance, security, and system design
• Experience working with modern CMS platforms (preferably in headless or decoupled setups)
• Experience with headless integration, including decoupled architecture and RESTful APIs
• Experience with Google APIs (Calendar) and Google SSO
• Experience integrating transactional email services (e.g., Mandrill or similar email delivery platforms)
• Knowledge and experience working with AWS (EC2, RDS, ElastiCache, S3, Route53, ELB).
• Understanding of web security best practices and ability to implement security measures for websites
• Familiarity with modern front-end technologies (JavaScript, TypeScript, HTML, CSS)
• Knowledge of version control systems (Git)
• Able to work with Docker and Docker compose
• Good understanding of hosting environments, server administration, and optimization techniques
• Excellent problem-solving skills and ability to debug complex issues
• Experience with Agile software development methodologies and project management tools
• Strong communication and collaboration skills, able to work with cross-functional teams
• Experience in JIRA or at least other ticket tracking tools

NICE TO HAVE

• Exposure to system modernization or migration projects (legacy to modern stacks)
• Experience with frontend frameworks (React, Next.js, Vue) to improve backend–frontend collaboration
• Familiarity with infrastructure-as-code, observability, and production monitoring tools
• Exposure to additional backend languages or paradigms (e.g., Go, Python, event-driven systems)
• Exposure to AI-related integrations or services (e.g., AI APIs, automation, or data-driven features)
• Familiarity with legacy frontend libraries and tooling (e.g., jQuery and related plugins, Bootstrap, Handlebars, Moment.js)

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

E-Commerce Specialist

Remote (Philippines)

Want to leverage your skills at a high-growth startup AND make a difference in the world? Come join the revolootion!

Funny name, serious business

We are a leading eco-friendly household essentials business and we donate 50% of our profits to help everyone gain access to clean water and a toilet. As of 2026, we’ve contributed over $20 million AUD to this mission. Basically, we’re really good at making it easy to do good.

With hubs in Australia, the Philippines, the US, and Europe, our 250+ people work to make the biggest possible impact for people and the planet. Over the next 5-10 years, we’re hoping to increase our annual donation tenfold. As a genuine remote-first company, we lean into being a high-functioning distributed team with a strong culture of trust, delivery, and delight!

A bit about the role

Our Digital Product team is the engine room of our customer experience. As our E-Commerce Specialist, success isn't just about managing the storefront, but architecting the automation that allows the storefront to scale without a linear increase in manual effort.

Reporting to the Senior Product Manager - Acquisition, you will own the end-to-end digital journey across our global markets (AU, US, UK, EU, and CA). You’ll be a key partner to our Growth, Creative, and Brand teams, ensuring that our storefront is a high-converting masterpiece that balances technical performance with world-class brand storytelling.

Here’s some of the work you’ll lead:

• Strategic Merchandising & Roadmap Ownership: You’ll lead the deployment of global site content, from high-stakes product launches to seasonal promotional pulses. You’ll own the CMS architecture, ensuring our Shopify environment is scalable and perfectly synced across all regions.
  
  
• Performance & Conversion Leadership: You’ll partner with Growth and Retention Marketing to architect high-performing landing pages. You aren’t just building pages; you’re optimizing the conversion funnel, ensuring we turn traffic into loyal customers with frictionless UX.
  
  
• Advanced Experimentation & Hypotheses: While you’ll collaborate with the Senior PM on the broader roadmap, you will lead the charge on on-site A/B testing. You’ll use data-backed insights to propose, build, and analyze tests on everything from navigation flow to checkout micro-copy.
  
  
• Operational Excellence & Governance: Establish the "Gold Standard" for site QA and automated workflows. You’ll architect repeatable templates that empower the team to move fast without individual ownership becoming a single point of failure.
  
  
• AI-Driven Optimisations: You'll design and maintain repeatable workflows and templates leveraging AI optimisations that reduce campaign idea-to-live time.
  
  
• Data-Driven Insights: You’ll monitor key metrics like CVR, AOV, and Bounce Rates like a pro, to diagnose and pivot underperforming campaigns in real-time. You’ll leverage system intelligence to identify funnel "leaks," ensuring high-velocity optimization without getting bogged down in "click-ops".

Let’s talk about you

You’re a seasoned pro who thrives on taking the lead. You don’t wait for a ticket to be assigned; you proactively identify the opportunity and move the work forward.

• You’re a Shopify Power User: You have deep, expert-level experience with Shopify (Plus preferred). You understand CMS logic, metafields, and how to push the platform to its limits while maintaining strict governance.
  
  
• You’re a Strategic Thinker: You look beyond the immediate task to see how it impacts the broader ecosystem. You proactively use site health metrics and feasibility data to steer global initiatives and ensure technical performance is never sacrificed for creative ambition.
  
  
• You’re a Quality Advocate: You have a "zero-defect" mindset. You believe that "good enough" isn't enough when it comes to the customer experience.
  
  
• You’re an Automator by Default: you build systems that are transparent and scalable, ensuring the business never relies on one person as a single point of failure.
  
  
• You’re a Collaborative Leader: You know how to manage complex senior stakeholders, influencing creative and marketing teams to align with digital best practices.
  
  
• You’re High-Energy & Adaptable: You move at the speed of a scale-up, and you’re comfortable pivoting as we enter new markets and verticals.
  
  

The Essentials

• Solid professional experience in large, systemised e-commerce operational environments, digital merchandising, or product management. You bring the maturity and insight of someone who has previously led a team or workstream before.
  
  
• Deep experience in global markets at mid-enterprise size  (handling multiple currencies/regions) is highly preferred.
  
  
• Proven track record of driving measurable conversion growth through on-site optimisation.
  
  
• Strong technical literacy - HTML/CSS, SEO best practices, AI automation, and hands on experience utilising A/B testing tools.

Why should you work with us?

As a certified B Corp™, we maintain the highest standards of social and environmental impact. We offer competitive, market-informed salaries, generous paid leave (including “Life” Leave), tailored learning opportunities, and a remote-first culture that actually trusts you to do your best work.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person. We believe a diversity of perspectives makes a team stronger. Even if you don’t check every box above, we want to encourage you to introduce yourself.

APPLICATIONS CLOSE: 30 MAY 2026

So, what’s the role all about?

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a Proactive AI expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.

Working initially with both the EU and US teams you will provide quality assurance, automation, implementation, and support to our new and existing clients, then when Proactive AI expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Implement MPower Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
• Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
• Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
• Analyze client requirements and assist in translating business processes into automated solutions.
• Configure and customize the SaaS platform to meet customer needs.
• Assist in documenting solution designs, integrations, and implementation steps.
• Perform troubleshooting, debugging, and issue resolution for implemented solutions.
• Support customer journey optimization using MPower transactional data and basic analytics.
• Write and maintain SQL queries for reporting and data validation.
• Write and debug JavaScript code to support integrations and custom logic.
• Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
• Provide implementation or post‑go‑live support as part of a shared on‑call or escalation rotation.
• Perform other duties as assigned in support of Professional Services objectives.

Have you got what it takes?

• 3+ years of experience in professional services, software implementation, technical support, or related roles.
• Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
• Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
• Ability to troubleshoot technical issues and follow established implementation best practices.
• Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
• Willingness to learn new tools, technologies, and platforms in a fast‑paced environment.

Nice to have:

• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)

• Basic experience with data analysis, reporting, or dashboards using SQL or BI tools.
• Exposure to client‑facing or support roles in a global or distributed team environment.
• Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.

• Experience using automation tools and AI

Requisition ID: 10561

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a Proactive AI expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.

Working initially with both the EU and US teams you will provide quality assurance, automation, implementation, and support to our new and existing clients, then when Proactive AI expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Implement MPower Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
• Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
• Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
• Analyze client requirements and assist in translating business processes into automated solutions.
• Configure and customize the SaaS platform to meet customer needs.
• Assist in documenting solution designs, integrations, and implementation steps.
• Perform troubleshooting, debugging, and issue resolution for implemented solutions.
• Support customer journey optimization using MPower transactional data and basic analytics.
• Write and maintain SQL queries for reporting and data validation.
• Write and debug JavaScript code to support integrations and custom logic.
• Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
• Provide implementation or post‑go‑live support as part of a shared on‑call or escalation rotation.
• Perform other duties as assigned in support of Professional Services objectives.

Have you got what it takes?

• 3+ years of experience in professional services, software implementation, technical support, or related roles.
• Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
• Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
• Ability to troubleshoot technical issues and follow established implementation best practices.
• Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
• Willingness to learn new tools, technologies, and platforms in a fast‑paced environment.

Nice to have:

• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)

• Basic experience with data analysis, reporting, or dashboards using SQL or BI tools.
• Exposure to client‑facing or support roles in a global or distributed team environment.
• Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.

• Experience using automation tools and AI

Requisition ID: 10560

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

Job description

Job description

Project Overview

We are sourcing independent Online Ordering Implementation Experts to provide onboarding and technical consultation for a digital commerce project. As restaurants and merchants increasingly adopt direct, commission-free online ordering platforms, their success depends on seamless integration and brand consistency. The objective of this project is to autonomously guide merchants through the setup of their Online Ordering pages, ensuring correct integration with their existing websites, Google My Business (GMB), and Google Food Ordering (GFO).

Project Deliverables & Scope

Operate autonomously to manage merchant implementations and provide technical guidance. Expected deliverables include:

• Implementation & Integration: Guiding merchants through full setup sessions to ensure high-quality Online Ordering implementations, including testing links and integrating them into current websites, GMB, and GFO.
• Brand Customization & Web Development: Assisting merchants in building new websites when needed or customizing existing pages to reflect their visual identity and meet strict design standards.
• Technical Troubleshooting & POS Integration: Independently processing complex integrations (such as Toast POS) and dual menus, ensuring all ordering links are fully functional and resolving any technical barriers.

Required Expertise

To successfully fulfill the deliverables of this project, Contractors must possess a strong blend of technical agility and virtual client engagement experience.

Core skillset includes:

• Strong technical aptitude with the ability to learn new platforms quickly, build trust, and confidently handle objections related to technology, time, or cost.
• Detail-oriented communication skills to uncover merchant needs through structured questioning and articulate relevant digital solutions.
• Proficiency in Google Workspace (Docs, Sheets, Gmail) and comfort with data-driven decision-making.
• Preferred Experience: Familiarity with e-commerce platforms, restaurant POS systems (especially Toast), and basic knowledge of HTML/CSS or website customization. Prior experience in B2B sales, customer success, or merchant onboarding is highly valued.

Service Fees

We offer a pay rate of $5 per hour. As a contractor you’ll supply a secure computer and high‑speed internet; company‑sponsored benefits such as health insurance and PTO do not apply.

Engagement Type: Freelance / Independent Contractor 

Workplace Type: Remote

Who we are 

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. 

About The Role:

As a Support Team Lead at CSS, you will empower and inspire a team of support agents to deliver exceptional customer experiences. You’ll play a key role in shaping how the team operates by leading people development, optimizing schedules and queues, and fostering a high-performance, customer-obsessed culture.You will work closely with other Team Leads and the US&C People Ops Manager to ensure a high quality of service in support.

The right person for this role will be a natural leader who gets satisfaction from applying a logical approach to management.

What you’ll do

• Leading and managing your team of support specialists for the region.
• Keep a pulse on support specialist performance within your team, providing feedback where necessary and ensuring high performance through support tools and metrics.
• Motivate and coach support specialists to hit productivity and project goals.
• Manage and triage all support channels and queues throughout the day, ensuring our SLAs are hit, and both customer and internal requests are prioritised correctly.
• Manage support shifts to ensure that we have optimal coverage.
• Respond to and liaise with support specialists during their shift in case they need assistance.
• Lead from the front by exemplifying what great quality support looks like, by responding to customers via all of our channels.
• Work closely with the wider US&C SOS team on extra projects for the wider success of the support team.
• Work with stakeholders to deliver the team's project and KPl requirements.

What we’re looking for

• 5+ yrs of proven experience in a Team Lead, Supervisor, or Senior Specialist role.
• Strong skills in coaching, mentoring, and team development.
• Excellent organizational and multitasking abilities.
• Strong analytical skills; proficiency in Google Sheets, reporting tools, and data analysis.
• High attention to detail, especially when preparing reports or conducting audits.
• Experience with process documentation (SOPs) and quality assurance practices preferred.
• Strong verbal and written communication skills.
• Ability to thrive in a fast-paced and dynamic environment.

Why join us 

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know 

This role is based in our Makati office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. 

Ready to join us as we serve those who serve others? 

#LI-Onsite

Required Qualifications:

• 2–5 years of hands-on website and landing page development experience.
• Strong experience with Webflow, Framer, WordPress, and Shopify.
• Proven ability to build high-converting landing pages.
• Proficiency in HTML, CSS, and JavaScript.
• Experience deploying projects using Vercel.
• Practical experience using AI tools in daily workflows.
• Ability to write clear, effective prompts to support development and content tasks.
• Comfortable working with version control and structured processes.
• Strong execution mindset with attention to detail and reliability.

Key Responsibilities:

• Build, customize, and maintain websites and landing pages using Webflow, Framer, WordPress, and Shopify.
• Design and develop conversion-focused landing pages for marketing campaigns.
• Use AI tools to accelerate development, content creation, debugging, and iteration.
• Write effective prompts to generate, refine, and adapt code, layouts, and page content.
• Customize themes, templates, and components beyond default CMS capabilities.
• Write and modify HTML, CSS, and JavaScript to implement custom functionality.
• Deploy and manage websites and landing pages using Vercel.
• Ensure pages are responsive, performant, and optimized for conversion.
• Implement basic SEO, performance, and accessibility best practices.
• Integrate third-party tools, scripts, analytics, and tracking pixels.
• Perform QA on landing pages and site updates before deployment.

The Role

We’re an AI Website Builder that allows businesses to create beautiful, functional websites and applications. Customers can generate complete websites and applications from the ground up using our coding agent. Instead of manually assembling layouts, users prompt an AI agent that builds structure, content, and design in seconds. You can also edit the code anytime you want.

To support our community of millions of users, we are expanding the B12 Expert Marketplace and onboarding experts with strong technical foundations who are excited about vibe coding and AI-first website creation.

As a Marketplace Partner, you will work directly with B12 customers on DIY plans who want professional support building, refining, or enhancing their AI-generated sites. This is an independent freelance partnership opportunity for experienced builders who are comfortable directing AI output and stepping into code when needed.

How the Expert Marketplace Works

The B12 Expert Marketplace is a resource for customers on DIY plans who want additional help with design, development, SEO, copywriting, or marketing for their B12 website.

Customers browse the marketplace and choose partners to hire directly.

As a Marketplace Partner:

• You set your own pricing and services
• Customers contact and hire you directly
• You manage communication, scope, and delivery
• You operate independently and are not a B12 employee

Learn more at marketplace.b12.io.

What You Will Be Doing

• Building new websites using B12
• Refining and regenerating AI-generated sites through structured prompting
• Improving layout, hierarchy, clarity, and overall user experience
• Applying your coding background when deeper customization is needed
• Working directly with customers to scope and deliver projects
• Providing feedback that helps improve the Expert Marketplace experience

We Are Looking for Someone Who

Has a strong technical foundation - You have 3 to 5 years of experience in web design or front-end development and solid coding skills. Proficiency in HTML, CSS, and JavaScript is required. You should be comfortable reviewing and extending front-end output beyond what AI generates.

Understands AI-first website creation and vibe coding - You are comfortable building with AI as a collaborator. You know how to guide output through thoughtful prompting, regenerate strategically, and iterate quickly.

Is confident working directly with clients - You can translate customer ideas into polished, high-quality websites and communicate clearly throughout the process.

Thinks beyond visuals - You care about structure, usability, and results, not just aesthetics.

Is curious about what is next - You are excited about how AI is changing the way websites are built and want to be part of that shift.

Bonus Points If

• You have worked with small to mid-sized businesses
• You have experimented with AI builders or vibe coding workflows
• You are comfortable balancing automation with custom code
• You enjoy improving systems, not just executing tasks

Important

This is a freelance marketplace partnership, not a full-time position. Partners operate independently and work directly with customers who choose to hire them through the B12 Expert Marketplace.

How to Apply

Submit your resume, portfolio, and LinkedIn profile. If you have examples of AI-assisted builds or experimental workflows, we would love to see them.

About B12

B12’s AI-powered website platform has helped over one million businesses create professional websites quickly and efficiently. Founded in 2015, B12 is a fully remote company backed by Breyer Capital, General Catalyst, SV Angel, and Tola Capital.

Visit www.b12.io to learn more.

Position Summary:

We are currently seeking a Software Engineer to join our team and deliver high-quality software solutions while maintaining existing solutions. The ideal candidate should encourage a best-in-class experience for our users, and contribute to the design, implementation, testing and maintenance of software applications.

The candidate should ensure on-time project delivery for high-quality software, complying with best practices. They should have a passion for continuous learning and staying up-to-date with the latest technologies.

Essential Job Functions “What You’ll Do”:

• Build services and products that consistently deliver high-volume, low-latency high availability and performance.
• Contribute to the design, implementation, and testing of new features.
• Identify the critical details and prioritize incremental delivery.
• Maintain good, automated testing coverage.
• Assist in bug fixing and product support.
• Provide input and contribute to monitoring & alerting requirements and implementation.
• Help develop & maintain your team’s CI/CD needs.
• Share and implement ideas to help our teams move quickly.
• Support continuous improvement by investigating alternative technologies and presenting these for architectural review.
• Strong interest in problem-solving, and strong analytical skills.
  
   Frontend Specific Essential Functions
• Design and build components in ReactJS, working closely with our frontend platforms.

Essential Qualifications “What You’ll Need”: 

• Bachelor’s degree in computer science, Information Systems or a related technical discipline.
• 3-5 years’ experience in developing REST microservices.
• 3-5 years of B2B SaaS enterprise applications with a large user base.  
• 3-5 years of mobile and/or desktop application development.
• 3-5 years of Automation testing generating Unit, BDD (Behaviour-driven development) and/or TDD (Test-driven development). Preferred.
• AWS Certified Developer
  
  Frontend Specific Work Experience
• 3-5 years Reactjs, Typescript, Redux, AWS.  
• 3-5 years NextJS framework.
• 3-5 years of micro-frontend architecture.
  
  Knowledge, Skills & Abilities – All
• Appropriate knowledge, skills and abilities required for the job.
• High degree of proficiency in Design Principles and Microservices.
• Production AWS hands-on experience.
• Production experience with software engineering architecture, component design, coding, unit testing, behaviour-driven development (BDD), test-driven development (TDD), documenting, and deploying.
• Production experience working with CI/CD environments is required.
• Experience working with pub/sub/messaging systems (Kafka, ActiveMQ…)
• Experience in DevOps activities (AWS, k8s, Terraform, Docker…)
• Experience in automated software testing through unit/functional/ integration test suites.
• Experience with monitoring & logging technologies (Splunk, New Relic…)
• Push technologies (Websockets)
• Professional level communication skills w/ the ability to convey ideas to a broad audience of different specializations.
• Production experience building and shipping customer-facing applications with thousands of users.
• Experience working with Agile methodologies.
• Strong sense of ownership and focus on long-term usability and extensibility.
• Strong experience solving complex problems.
• Collaborative attitude, team player, friendly, w/ passion and flexibility to learn new tools and skillsets.
• Ability to work toward goals, meet deadlines, and contribute positively to the team environment.
• Skilled in the use of Microsoft Office products.
  
  Frontend Specific Knowledge, Skills & Abilities
• Knowledge of HTML, CSS, and CSS frameworks (such as Bootstrap, and Tailwind..).
• Production experience with Angular/React/Vue and other similar Frontend frameworks.

THE GOOD STUFF!

We embrace diversity and inclusion and encourage our amazing team members at DemandScience to bring their authentic, fun selves to work every day. We offer a culture of innovation, mutual respect, support, and transparency.  The competitive and comprehensive benefits our team members enjoy are designed to ensure you and your family members are healthy. Check this out!

• Paid time off
• Medical provided through HMO
• Life Insurance
• Peer-Appreciation Program
• Employee Referral Program
• A fast-paced, innovative culture with an open and collaborative environment, where you can make an impact.
• Join a great organization that cares about employees!

DemandScience is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

#LI-Remote

Find out more at https://demandscience.com/careers/#join-the-team