Bash Jobs in Philippines.
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Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.
The Data Science Team within Customer Success is highly engaged with our clients making use of their critical thinking skills with a business-focused mentality and customer-facing attitude. They activate, maintain, and support clients, develop models and rules, and train & enable them. In addition, they work cross-functionally with other departments (e.g., Research, Product, Marketing) in a collaborative team spirit spanning the globe to ensure we deliver best in class risk prevention solutions. Being on the frontline of fighting crime and protecting people from financial harm is incredibly inspiring to each of us. Join Us!
Your Day to Day:
- Understanding the data which our clients provide to us;
- Cleaning that data and validating that it is correct;
- Preprocessing the data, usually by using a mixture of shell scripts and a programming language such as Python, Java, Scala, etc
- Iteratively computing features and tuning parameters to improve the quality of the model;
- Communicating your findings to the project manager and assisting him/her in decision making on the Data Science part of the project;
- Work together with key stakeholders (data scientists, engineers, risk managers) from our clients;
- Work with other parts of the organization (Product, Research, etc.) to improve processes, best practices and tooling.
You Have & You Know-how:
- MSc or PhD in Computer Science, Electrical Engineering, Statistics, Applied Mathematics, Physics or related field;
- Proficient in Machine Learning (training and testing, avoiding overfit, etc.);
- Knowledge of Big Data technologies such as Spark, Hadoop and related;
- Proficiency in bash, Python and either Java or Scala;
- Knowledge of resource monitoring and runtime optimization (both at JVM and OS level);
- Knowledge of statistics or data visualization is a plus;
- Knowledge of tree based algorithms (Random Forests, XGBoost, LGBM) is a plus;
- Knowledge of Deep Learning algorithms is a plus;
- Ability to communicate your findings in a clear way.
The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join Us!
#LI-remote #LI-BR1
Your First 30-Days at Feedzai:
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!
Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feedzai does not accept unsolicited resumes from recruiters or employment agencies.
Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.
Ready to apply?
Apply to Feedzai
About us
At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.
The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
Our values
Win as One. Delight Customers. Deliver Great Outcomes.
About the role
The focus of this role is to bolster Auctane's global engineering and operations within the Information Security Group. This position reports directly to the CISO and entails the leadership of several security programs within the engineering and operations teams.
The successful candidate will be instrumental in defining and developing the technology and processes governing cybersecurity practices to secure Auctane's global infrastructure. The role will specifically concentrate on securing the Enterprise and Cloud Infrastructures, alongside managing security operations responsibilities.This critical role requires a successful candidate to be a key contributor in establishing and evolving the technology and processes that define Auctane's global cybersecurity practices. The primary focus of this position is to secure the Enterprise and Cloud Infrastructures while also managing core security operations.
The Infosec group operates as part of the broader R&D Tech function, which utilizes modern architectural patterns and technologies, including AI, at scale and pace. This is a fully on-site position located in Manila, Philippines, with the primary shift scheduled between 10 pm to 7 am PHT, and flexibility to support other hours.
Travel Requirements: Up to 10% travel required.
About the team
We have a flat and open engineering culture where diverse opinions and perspectives are valued, data and evidence beats opinion and hierarchy, backed by honest and frank discussions. We passionately believe in forming autonomous, cross functional teams who are empowered to deliver our ambitious strategy. Our engineering culture is characterized by its flat and open structure, where diverse opinions and perspectives are highly valued. Decisions are driven by data and evidence, superseding opinion and hierarchy, and are supported by candid and transparent discussions. We are strong advocates for the formation of autonomous, cross-functional teams who are fully empowered to execute our ambitious strategy. We strongly support cross-collaboration and mission driven autonomous teams that are given full authority to implement our ambitious strategy. Our ambitious strategy is implemented by autonomous, mission-driven teams that are fully empowered to act and strongly encouraged to cross-collaborate.
What will you be doing?
- ReviewWorking to review and enrich playbooks and see opportunities for automation efficiencies in our Security detection and response capabilities.
- Liaising with the Engineering teams on incident response, vulnerability management and remediation actions
- Responsible for providing technical expertise in the support of security incidents using a plethora of leading security tools, coupled with continuous learning and training
- Working with AWS & GCP Cloud-native security tooling such as GuardDuty, Security Hub, GCP Security Command Center to ensure a level of protection & monitoring of threats in Auctane Public Cloud environments.
- Following up on regular security reviews, vulnerability, risk assessments and audits utilising our CSMP tool Wiz and Endpoint vulnerability tool Crowdstrike.
- Building relationships with all staff to promote “Security by Design” throughout the Engineering Teams and wider business.
- Being part of the internal Infosec / cyber security incident process - investigate suspected attacks and help manage security incidents, including providing post-mortem analysis, identify causes, develop solutions and preventive measures
- Responding swiftly to new and emerging security threats and vulnerabilities, investigate suspected attacks and be an integral part of the Information security incident process
- Learning and training, to enhance knowledge of Security Orchestration and Automation.
What are we looking for?
- Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related technical field
- 8+ years of progressive experience in cybersecurity, with at least 3-5 years in leading large scale cyber security implementations
- Experience defining and leading several cyber security programs for large scale organizations
- Advanced level experience at least in one or two security domains within the Enterprise and Cloud Infrastructures to develop threat detections and mitigation strategies
- Experience leading projects and programs while defining the roadmap and milestones, and communicating with to technical and non-technical stakeholders while advising senior management
- Experience leading other engineers and analysts while collaborating with the external team members
- Able to balance the demands of delivering high quality and demanding timescales.
- Relevant industry certifications (e.g. CISSP, CISM, CRISC, AWS Security, GCP Security)
What will make you stand out?
- Expert-level knowledge of AWS, Azure, and/or GCP security
- Expertise in vulnerability and risk management across public cloud and enterprise environments
- Expertise in leading advanced threats detection and prevention programs in a cross-functional environment
- Expertise in developing security patterns with architectural recommendations
- Advanced experience in software development practices, automation with basic knowledge of AI
The Tech
- AWS, GCP, SaaS, and Enterprise
- Artificial Intelligence Solutions (Gemini, Claude, internal)
- CNAPP, DSPM, and Cloud Security Solutions
- Application Security Technologies (DAST, SAST, SCA, ASM)
- Email Security Technologies
- SIEM Solutions and Detection Technologies
- Google Workspace
- Vulnerability Management Solutions
- Application Security
- Python, PowerShell, Bash
What do we offer?
🌿 1. Health & Well-being
Auctane prioritizes the health and well-being of our employees and their families.
🩺 HMO Medical Insurance:
- Tiered Maximum Benefit Limit (MBL) based on job level.
- Comprehensive coverage for the employee and up to two (2) dependents.
🦷 Dental Insurance:
- Coverage for essential dental care services.
🧠 Mental Health & Employee Assistance Program (EAP):
- Access to confidential counseling and support services for mental health and personal challenges.
🏃 Wellness Program:
- Initiatives and resources designed to promote physical and mental well-being.
2. Financial Security & Compensation Enhancements
We offer benefits aimed at providing financial stability and enhancing your overall compensation.
❤️ Life Insurance:
- Financial protection for your loved ones.
⚠️ Accidental Death and Dismemberment (AD&D) Insurance:
- Additional financial protection in the event of accidental death or dismemberment.
🍽️ Meal and Clothing Allowance:
- Up to 3,000 PHP per month for meal and clothing expenses.
🎯 Bonuses and Supplemental Income:
- Opportunity to earn extra wages through company contests and incentives.
3. Time Off & Work-Life Balance
Auctane recognizes the importance of rest and personal time for a healthy work-life balance.
🌴 Paid Vacation Days:
- 15 paid vacation days per year, with additional days increasing with tenure.
🤒 Paid Sick Days:
- 15 paid sick days per year.
🎉 Paid Holidays:
- Observation of statutory national and local holidays.
💐 Bereavement Leave:
- Supportive leave in times of personal loss.
4. Professional Development & Recognition
We invest in your continuous growth and acknowledge your contributions to Auctane's success.
📚 Education Benefits:
- Support for continuous learning and professional development.
🤝 Referral Program:
- Incentives for recommending great talent to join the team.
Ready to apply?
Apply to AuctaneSite Reliability Engineer (SRE)
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Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Role: Site Reliability Engineer (SRE)
Position Type: Contract
Duration: 12 months
Location: Gurgaon (ONSITE) - Arya Samaj Rd, Durga Colony, Sector 39, Gurugram, Haryana 122003
Shift Timing: 12:00 PM – 8:00 PM IST
PRIMARY DUTIES:
We are seeking a proactive and detail-oriented Site Reliability Engineer (SRE) with 3+ years of experience to ensure high availability, reliability, and performance of production systems.
This role focuses on automation, observability, incident management, and cross-team coordination to drive operational excellence.
Key Responsibilities
- Maintain reliable, scalable, and secure production environments.
- Implement and manage monitoring, alerting, and logging solutions.
- Contribute to defining and tracking SLIs/SLOs and support error budget practices.
- Automate operational tasks to improve efficiency and reduce manual effort.
- Perform troubleshooting and Root Cause Analysis (RCA) for production incidents.
- Optimize system performance, availability, and capacity.
- Maintain runbooks, SOPs, and incident documentation in Confluence.
- Adhere to change management, deployment governance, and disaster recovery standards.
- Support incident response for critical production services.
Collaboration & Tools
- Coordinate with external vendors and internal cross-functional teams.
- Work closely with Engineering, Product Owners, and Operations teams.
- Manage incidents and changes using ServiceNow & JIRA.
- Collaborate through Slack and structured communication channels.
Technical Skills
Systems & Cloud
- Strong knowledge of Windows and Linux/Unix systems.
- Solid understanding of networking fundamentals (DNS, TCP/IP, Load Balancing, Firewalls).
- Experience with at least one cloud platform (AWS, Azure, or GCP).
Automation & CI/CD
- Proficiency in one scripting/programming language (Python, Go, Bash, PowerShell, or Java).
- Understanding of CI/CD pipelines and automation practices.
Containers & Observability
- Hands-on experience with Docker and Kubernetes.
- Experience with monitoring tools such as Grafana or Power BI.
- Ability to analyze logs, metrics, and traces for troubleshooting.
ITSM & Documentation
- Experience with ServiceNow & JIRA (incident/change/problem workflows).
- Working knowledge of Confluence for technical documentation and knowledge management.
Additional Experience (Preferred)
- Background in DevOps, Cloud Engineering, or Platform Engineering.
- Understanding of security best practices and compliance standards.
- Familiarity with AI-assisted engineering tools (Claude Code, Jellyfish, GitHub Copilot).
- Exposure to large-scale or production-grade systems.
📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com / srikanth.kunchala@neweratech.com
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .
Ready to apply?
Apply to New Era Technology
Software Engineer, Data Infrastructure & Acquisition - Cebu, Philippines
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The mission of Speechify is to make sure that reading is never a barrier to learning.
Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.
Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.
Overview
We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.
What You’ll Do
- Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
- Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
- Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
- Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.
An Ideal Candidate Should Have
- BS/MS/PhD in Computer Science or a related field.
- 5+ years of industry experience in software development.
- Proficiency with bash/Python scripting in Linux environments
- Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
- Experience with web crawlers, large-scale data processing workflows is a plus
- Ability to handle multiple tasks and adapt to changing priorities.
- Strong communication skills, both written and verbal.
What we offer
- A fast-growing environment where you can help shape the company and product.
- An entrepreneurial-minded team that supports risk, intuition, and hustle.
- A hands-off management approach so you can focus and do your best work.
- An opportunity to make a big impact in a transformative industry.
- Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
- Opportunity to work on a life-changing product that millions of people use.
- Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
- Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.
Think you’re a good fit for this job?
Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.
Not looking but know someone who would make a great fit?
Refer them!
Speechify is committed to a diverse and inclusive workplace.
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Ready to apply?
Apply to Speechify
Senior Linux Systems Engineer
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We are DemandScience, a global company which never stops innovating in our mission to provide the healthiest and most predictive global B2B data and intelligence for our customers. Our clients include sales and marketing professionals at global companies. Excellent execution is in our DNA. We provide innovative AI-analytics merged with enriched data to identify your next in-market prospects and customers at scale.
Position Summary:
DemandScience is seeking a highly skilled Senior Linux Systems Engineer to join the Lastbounce team and take ownership of a globally distributed, highly automated Linux infrastructure.
This role is responsible for the design, automation, deployment, and lifecycle management of a large-scale Linux environment spanning approximately 350 servers across 20+ global infrastructure providers. The environment is heavily automated and engineered for high performance, scalability, cost efficiency, and operational resilience.
You will play a key role in building and evolving infrastructure standards, automation frameworks, monitoring systems, and deployment pipelines that support a high-volume, real-time internal platform.
This is a hands-on infrastructure and engineering role requiring deep Linux expertise, strong automation skills, and a practical understanding of networking, performance tuning, and distributed systems.
Essential Job Functions “What You’ll Do”:
Linux Infrastructure Engineering
- Design, deploy, and manage a globally distributed fleet of Linux servers (primarily Ubuntu 24.04 LTS)
- Own the full infrastructure lifecycle, including provisioning, configuration, patching, performance tuning, and decommissioning
- Develop and maintain standardised server builds, templates, and configuration baselines
- Optimise systems for performance, reliability, scalability, and cost efficiency
Automation & Configuration Management
- Use SaltStack extensively for:
- Configuration management
- Orchestration
- Automated deployments
- State enforcement and drift correction
- Develop automation to support rapid, repeatable infrastructure deployment across multiple providers
- Automate operational workflows and eliminate manual intervention wherever possible
- Contribute to infrastructure-as-code standards and practices
Networking & Systems Integration
- Configure and troubleshoot complex networking environments, including:
- IPv4 and IPv6 addressing and routing
- Policy routing
- DNS configuration and troubleshooting
- Firewall management (ufw / iptables / nftables / provider-level firewalls)
- VPN connectivity where required
- Diagnose and resolve network-level and system-level performance issues
Monitoring & Operational Excellence
- Work with our custom in-house monitoring and observability platform
- Monitor infrastructure health, system metrics, logs, and alerts
- Perform root cause analysis and implement long-term solutions
- Continuously improve monitoring coverage, alert quality, and operational visibility
CI/CD & Deployment Integration
- Collaborate with software engineering teams to integrate infrastructure with CI/CD pipelines
- Support automated deployment processes across development, staging, and production environments
- Ensure infrastructure supports rapid and reliable code deployment
Troubleshooting & Incident Resolution
- Act as a senior escalation point and SME for complex infrastructure issues
- Diagnose problems across the full stack, including:
- Operating system
- Network
- Storage
- Virtualisation
- Provider-specific issues
- Implement permanent fixes and preventative improvements
Continuous Improvement
- Identify opportunities to improve reliability, automation, performance, and cost efficiency
- Maintain clear technical documentation and operational procedures
- Contribute to infrastructure strategy and architecture decisions
Technical Environment
You will work with technologies including:
- Ubuntu Linux (24.04 LTS)
- SaltStack
- Multi-provider cloud infrastructure, including:
- OVH
- Linode
- Digital Ocean
- Hetzner
- AWS
- Other global providers
- IPv4 and IPv6 networking
- Custom monitoring and observability platform
- CI/CD pipelines and automation tooling
- Virtualisation platforms including VMware, KVM and provider-managed solutions
- Dedicated physical servers
Required Skills & Experience
- Core Linux & Infrastructure
- Including safe in-place upgrades for new Ubuntu LTS versions
- 5+ years of hands-on Linux systems engineering experience
- Deep knowledge of Linux internals, including:
- System startup and systemd
- Networking stack
- Disk and filesystem management
- Process management and performance tuning
- Proven experience managing large-scale Linux environments
Automation & Configuration Management
- Strong experience with SaltStack (or equivalent transferable skill such as Ansible, Puppet, or Chef)
- Experience implementing infrastructure as code
- Strong scripting ability in:
- Bash (essential)
- Perl (essential)
- Python (preferred)
Networking
- Strong practical networking knowledge including:
- TCP/IP fundamentals
- IPv4 and IPv6 addressing and routing
- Provider failover IP’s, floating IP’s
- IPv6 subnet routing – advanced
- DNS
- Provider API automation for forward and reverse zones
- Firewall configuration
- ufw
- Iptables
- nftables
- Network troubleshooting and diagnostics
Cloud & Virtualisation
- Experience working with cloud infrastructure providers
- Understanding of virtualised environments and underlying infrastructure
Monitoring & Reliability
- Experience working with monitoring and alerting systems
- Strong troubleshooting and root cause analysis skills
Essential Qualifications “What You’ll Need”:
- Experience with CI/CD tools such as Jenkins
- Experience with containerisation (Docker, Kubernetes)
- Experience with Squid or other proxy technologies
- Experience working with globally distributed infrastructure
- Experience working in performance-sensitive environments
Personal Attributes
- Strong problem-solving ability and technical curiosity
- Ability to work independently and take ownership
- Strong attention to detail
- Clear communication skills
- Ability to work effectively with engineering and product teams
THE GOOD STUFF!
We embrace diversity and inclusion and encourage our amazing team members at DemandScience to bring their authentic, fun selves to work every day. We offer a culture of innovation, mutual respect, support, and transparency. The competitive and comprehensive benefits our team members enjoy are designed to ensure you and your family members are healthy. Check this out!
- Paid time off
- Medical provided through HMO
- Life Insurance
- Peer-Appreciation Program
- Employee Referral Program
- A fast-paced, innovative culture with an open and collaborative environment, where you can make an impact.
- Join a great organization that cares about employees!
DemandScience is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
#LI-Remote
Find out more at https://demandscience.com/careers/#join-the-team
Ready to apply?
Apply to DemandScience
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Site Reliability Engineer (SRE) is responsible for NiCE CXone’s observability tools. This position collaborates with different teams within the company to create and support observability solutions using open-source and enterprise monitoring tools. SREs will work with various monitoring tools located in NiCE CXone’s private cloud environments, AWS and other cloud providers. SREs also provide education to other teams on use of different monitoring tools. They may help define best practices and procedures for using observability tools and ensure that other engineers follow these standards. This position may develop detailed implementation/project plans for deployment of observability solutions. The SRE team leverages automation tools to deploy and manage observability tools. The SRE team actively seeks to learn and evaluate emerging technologies, collaborating with other business units within the company to implement changes that will improve our monitoring and alerting capabilities. This position requires a lot of curiosity, a proven ability to learn quickly and an aptitude for tackling unique problems that need creative solutions.
A good candidate could have a few different combinations of technical experience; we have seen people succeed in this role with NOC, technical support, software development or system administration experience. Showcase your ability to troubleshoot and solve problems and learn new tech fast! We are looking for aptitude and potential, not someone who can tick every box.
How will you make an impact?
- Administer open-source, custom built and enterprise observability tools
- Assist other teams with setting up alerts and notifications
- Support and troubleshoot observability tools to ensure they remain available to our internal customers
- Troubleshoot connections between monitoring agents and SaaS tools
- Configure monitoring agents and applications using JSON, yaml
- Troubleshoot issues with Windows and Linux observability agents
- Collect data from APIs and observability endpoints
- Deploy observability agents and applications using automation tools
- Create automation to eliminate toil and repetitive tasks
- Assist with the enablement and collection of metrics, logs and traces
- Create dashboards in several different observability tools to effectively visualize our data
- Collaborate with other teams to engineer solutions that solve their observability problems
- Train other teams on using observability tools
- Evaluate and document custom monitoring tools built by other engineers
- Other duties as assigned
Have you got what it takes?
- Associate degree in Computer Sciences, Information Technology, Information Services, or equivalent work experience
- Experience working for a SaaS company, with a good understanding of the complexity associated with building in a hybrid cloud environment
- Great troubleshooting skills, seriously, can you track down a problem to its root cause by paying attention to small details in long error messages?
- Experience with any combination of open-source and enterprise observability tools (Prometheus & Grafana, Datadog, Dynatrace, New Relic, Splunk, Elastic)
- Experience with scripting or writing code, this role does require reviewing and occasionally adding to internally developed monitoring tools (Bash, PowerShell, Python, C#, GoLang)
- Comfortable diving unto JSON, yaml and other configuration formats
- Experience in one of the following: Ansible, Rundeck, Salt, Terraform, Chef, Puppet
- Experience troubleshooting network related issues
- Experience working with and troubleshooting REST APIs
- Experience with Windows or Linux administration
- Great communication skills, we collaborate with other teams a lot and we need someone who can convey things in a way that makes sense to both engineers and project managers
- Leadership, we don’t expect you to be a manager, but we’d love it if you can show us a time in your life when you helped guide others towards a winning solution
You will have an advantage if you also have:
- Experience configuring logging agents, rules and pipelines
- Familiarity with APM tools or Synthetic Monitors
- Experience with VoIP solutions
- Networking experience
- Experience working with BMC products (especially Helix)
- Experience working with applications driven by .NET, SQL, and other common Microsoft technologies
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10563
Reporting into: Manager, Cloud Operations, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
Site Reliability Engineer (Observability)
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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Duties:
- Deploy, Upgrade, Maintain third party application stacks for metrics, logging and APM
- Advanced troubleshooting of performance issues related to Linux
- Build, Maintain and troubleshoot containerized workloads in Kubernetes or docker
- Maintain CI/CD pipeline for developer code in Gitlab
- Support developers with deploying and maintaining application servers
- Create / Update Ansible code for configuration management of third-party applications
- Create / Update Terraform code for management of infrastructure
- Work with other teams to understand their specific needs and goals for observability and help them follow established processes and best practices to achieve those goals
- Act as a Subject Matter Expert for the Observability stack, answering questions from other teams on how to use the tools we provide
- Provide guidance and training to junior engineers
- Participate in 24x7 On Call support rotating weekly between Observability Engineers
- Work US based daytime hours
Requirements:
This is an intermediate position with expectation the candidate has a good amount of work experience to be self-sufficient.
- Intermediate to advanced knowledge of Linux administration (Ubuntu / Debian / CentOS / RHEL)
- Intermediate to advanced scripting abilities ( Bash / Python )
- Intermediate to advanced experience with hypervisor technologies ( Openstack / VMWare )
- Intermediate knowledge of networking concepts to be able to troubleshoot advance architectures that involve complex networks.
- 2+ years experience with Infrastructure as Code tools such as Terraform
- 2+ years experience with Configuration as Code tools such as Ansible
- 2+ years experience with Grafana or a similar a Dashboarding tool
- 2+ years experience with Observability tools such as:
- Metrics: Prometheus / Mimir / Thanos / VictoriaDb / Graphite / InfluxDb
- Logs: Loki / Elasticsearch / Splunk
- Tracing/APM: Tempo / New Relic / AppDynamics
- 2+ years experience with public cloud operators specifically GCP and AWS
- 2+ years experience with Kubernetes and docker
- 2+ years experience with Kafka
- Experience with git and standard processes (branching and merge/pull request) for collaborative version control
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Ready to apply?
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Product Support Engineer: APAC (Remote)
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About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
About the Role
We're looking for a curious, technically-minded problem solver — not someone to just close tickets.
You'll troubleshoot complex customer issues across voice, messaging, APIs, IoT, and AI products, digging into networking problems, debugging integrations, and analysing logs alongside engineering teams. But this role goes further: we're building an AI-first support model, and as you develop product expertise, you'll help shape it — building bots, automating workflows, and turning repetitive tasks into cron jobs. If you've ever spotted a repetitive task and actually built the fix for it, you'll fit right in. A background in software engineering, networking, or a related technical field (however you got there) is ideal — We care about what you can do, not where you learned it. For all APAC candidates in region this role works Sunday through to Thursday, 9pm - 7am UTC
What You'll Do
- Troubleshoot: complex customer issues across networking, APIs, and communications products
- Investigate: using tools like Postman, cURL, Wireshark, Linux terminal and our internal tooling
- Collaborate: with customers, vendors, and engineering teams to resolve cases
- Automate: contribute to bot-building and workflow automation
- Document: solutions and improve self-service resources
- Learn: VoIP protocols, internal systems, and new technologies as the role evolves
Your Toolkit
- Troubleshooting: Postman, cURL, Wireshark, sngrep, Linux terminal
- Ticketing and Comms: Zendesk, Slack
- Collaboration: Google Workspace (Gmail, Calendar, Docs, Sheets, Meet)
- Automation: n8n, Zapier, OpenClaw (internal AI platform), scripting (Python, Bash, etc.)
- Version Control: GitHub
- Analytics: Metabase, Graylog, Jira
What We're Looking For
Must-Have
- Background in Computer Science, IT, networking, or equivalent hands-on experience
- Networking fundamentals: solid understanding of how the internet works, including DNS, routing, IP addressing, and HTTP/HTTPS
- API experience: comfortable with REST APIs, webhooks, and tools like Postman or cURL
- Linux terminal proficiency: comfortable navigating filesystems, reading logs, and running commands
- Problem-solving mindset: you dig into issues, ask good questions, and don't give up easily
- Communication skills: you'll need to be highly proficient in English, both written and verbal - owning customer communication and technical documentation from day one
Nice-to-Have
- Familiarity with scripting or programming (Python, Bash, JavaScript, or similar)
- Understanding of AI concepts such as RAG, MCPs, embeddings, and prompt engineering
- Experience using n8n, Zapier, Git/GitHub, or similar
You don’t need to tick every box - if you’re keen to learn that's the box that matters most !
Ready to apply?
Apply to Telnyx
CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We’re committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry.
At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries. Learn more about us at https://www.charterts.com
JOB SUMMARY
The Afterhours Engineer - NOC\SOC\Support is important in the Service Delivery division at CTS. Operating as the primary guardian of our clients' infrastructure during off-peak hours, this role combines Network Operations (NOC), Security Operations (SOC), and high-level VIP support.
Responsible for delivering impeccable maintenance, security monitoring, and "white-glove" support, this engineer must exhibit a sense of ownership over various systems. You will be responsible for triaging security alerts, executing incident response playbooks, and ensuring VIP requests are resolved immediately, ensuring our clients’ environments are stable and secure before the morning shift arrives.
This is an individual contributor - technical position.
KEY RESPONSIBILITIES
- Service Delivery: Respond to and resolve service incidents following existing procedures and Service Level Agreements (SLAs). Track time, communications, and work output via ConnectWise Manage PSA.
- Network Operations (NOC) Monitoring & Remediation: Remediate alerts from monitoring tools generated from firewalls, switches, access points, physical and virtual workstations, servers, and storage devices. Configure monitoring of client infrastructure using PRTG, Kaseya VSA, and ConnectWise Manage.
- Security & Incident Response (SOC): Act as the first line of defense for security alerts. Triage potential threats (e.g., suspicious logins, EDR alerts, phishing reports) using established Incident Response playbooks. Isolate infected endpoints to prevent lateral movement and document forensic details.
- VIP & Helpdesk Support: Provide primary "white-glove" remote support for VIP clients (CEOs/Executives) experiencing after-hours technical issues. Address all phone calls and urgent tickets outside of regular business hours with a focus on rapid resolution.
- Cloud Administration: Administer and troubleshoot Microsoft 365 (Exchange, Teams, SharePoint) and Google Workspace environments to resolve urgent user access or configuration issues.
- Maintenance & Automation: Administer and perform the work for monthly, quarterly, bi-annual, and yearly maintenance plans. Assist higher-level Engineers to automate recurring requests using Ninja RMM, ConnectWise Manage, PRTG, and PowerShell.
- Backup Management: Monitor and remediate all CTS-provided client backup solutions: Acronis On-Prem, Acronis Cloud, and AFI.
- Documentation: Create and maintain information and documentation in ConnectWise Manage and ITGlue to ensure a smooth handoff to the daytime engineering team.
REQUIRED SKILLS AND QUALIFICATIONS
- 2+ years of experience in an MSP (Managed Service Provider) environment, specifically in a NOC or an L2/L3 escalation role.
- Cybersecurity Fundamentals: Strong understanding of cybersecurity principles, threat landscapes (ransomware, phishing), and experience executing Incident Response playbooks.
- Cloud Platforms: Advanced administration skills in Microsoft 365 (User management, Intune, MFA troubleshooting) and Google Workspace.
- Networking: Experience with networking protocols: TCP/IP, BGP, OSPF, VPN, IPSEC, VoIP, and QoS. Experience in WAN/LAN networking, including routing, switching, security, and load balancing.
- OS Support: Experience with Microsoft Windows Server, Windows Desktop, and Apple Ecosystem.
- WLAN & Hardware: Experience in WLAN technologies (Meraki, UniFi, Cisco) and Network Attached Storage (NAS).
- VoIP: Experience with Grand Stream or other Asterisk-based PBX systems.
- Soft Skills: Exceptional written and oral communication skills with the ability to de-escalate stressful situations for VIP clients.
- Work Ethic: Self-motivated, with excellent time management skills and the ability to work independently without supervision during overnight hours.
PREFERRED SKILLS AND QUALIFICATIONS
- MSP experience.
- Knowledge of scripting/programming language, including, but not limited to, PowerShell, BASH, and/or VBScript
- Knowledge of network vendors: SonicWALL, Juniper MIST, Meraki, and Unifi
- Knowledge of security tools: EDR/XDR, Email Filtering, Security Awareness, and Cloud Backups
- Experience with MSP-related tools: ConnectWise Manage, Ninja RMM, PRTG, and ITGlue
WORK LOCATION & SCHEDULE
- This is a full-time remote position for candidates located in the Philippines
- The hours for this position are 6pm-6am EST, 4x/week including weekends (on a rotation basis)
COMPENSATION
The salary range for this role is $1600 - $2500/monthly
BENEFITS
- Paid Time Off
- Floating Holidays
This is an independent contractor role.
THE INTERVIEW PROCESS
Depending on the role, some steps may be adjusted or added - we’ll let you know upfront!
1. Screening call with a member of our HR team (30 minutes)
2. Technical interview with the Hiring Manager (45 minutes)
3. Panel interview with the Hiring Manager and Department Director (60 minutes)
4. (If applicable) Executive interview
CTS is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
CTS is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to jobs@charterts.com once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Ready to apply?
Apply to CTS
Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!
At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other.
We are looking for a Lead Azure DevOps Engineer who will be primarily responsible for implementing DevOps solutions in Azure. The role is a technical, consultative, and client facing role that will be accountable for client solution development, delivery and support. The ideal candidate will have experience in consulting and have demonstrated success in technical implementations and project work.
Key Responsibilities:
- Be an essential part of the team responsible for crafting and delivering creative cloud solutions for our clients.
- Participate in technical envisioning, technical design, and delivery of assigned projects.
- Work with solution architects to support project efforts from a technical perspective.
- Execute the implementation of designed solutions into client deliverables.
- Assist with design and deployment of client workloads into Azure.
- Provide technical expertise and support across the following four areas of specialization:
- Datacenter Transformation
- Azure Infrastructure
- DevOps and CI/CI pipelines
- Cloud Automation
Qualifications:
- 7+ years of experience in system administration (Windows and/or Linux), DevOps and/or software development and IT Operations.
- 5+ years project experience migrating and deploying cloud-based solutions.
- Must demonstrate hands-on experience with Terraform or Bicep, ARM Templates and Ansible (or equivalent)
- Hands-on implementation experience of Continuous Integration and Continuous Delivery in Azure DevOps (VSTS/TFS), Jenkins, and/or Bamboo (or another similar tool)
- 3+ years implementing and supporting Microsoft Azure infrastructure and topologies (or demonstrated experience with AWS or GCP)
- Automation experience - very good scripting knowledge (PowerShell, Bash, Python, Groovy, etc.). Experience can be from any public cloud.
- Experience with various cloud deployment methodologies.
- Understanding of cloud ecosystem and leading-edge cloud emerging technologies.
- Performance analysis, troubleshooting and remediation techniques.
- Strong analytical problem-solving ability.
- Strong presentation, written and verbal communication skills.
- Self-starter with the ability to work independently or as part of a virtual project team.
- Bachelor’s degree in computer science, or related field
Preferred Experience/Skills/Certifications:
- Experience in Chef/Puppet, Docker and/or Kubernetes is a plus
- Microsoft Certification a plus
Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.
At this time, we cannot sponsor applicants for work visas.
Ready to apply?
Apply to 3Cloud
Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!
At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other.
Responsibilities:
- Lead the implementation and optimization of cloud security solutions across complex client environments.
- Serve as a technical mentor and escalation point for junior and mid-level engineers.
- Collaborate with architects and stakeholders to design scalable, secure, and high-performance cloud architectures.
- Design and implement security controls across Azure services including Azure Policy, Microsoft Defender for Cloud, Sentinel, Purview, and DLP/AIP.
- Collaborate with infrastructure and application teams to ensure secure deployment of Azure Compute, Networking, and Storage resources.
- Monitor and respond to security incidents using Log Analytics and SIEM tools.
- Support identity and access management initiatives, including IAM, PIM, and Access Packages.
- Develop and maintain security documentation, standards, and best practices.
- Contribute to automation efforts using PowerShell, Python, or Bash to streamline security operations.
- Participate in security assessments, audits, and compliance initiatives.
- Provide guidance on secure architecture and design patterns in Azure.
- Stay current with emerging threats, vulnerabilities, and regulatory requirements.
Requirements:
- 5+ years of experience in cloud security engineering, with a focus on Microsoft Azure.
- Hands-on experience with Azure security tools and services (Azure AD/Entra ID, Azure Policy, Azure Sentinel, Microsoft Defender suite, Microsoft Purview, Azure Firewall, etc.).
- Familiarity with third-party IAM and security tools (Okta and Okta integration with Entra ID, OneLogin, Splunk, etc.).
- Strong grasp of cloud security frameworks, risk assessment, and incident remediation techniques (HIPAA/HITRUST, FedRAMP, NIST, PCI DSS, CJIS, etc.)
- Familiarity with third-party firewalls such as Palo-Alto and Fortinet.
- Working knowledge of Azure Networking, Compute, and Storage services.
- Familiarity with scripting languages such as PowerShell, Python, or Bash.
- Strong understanding of identity and access management in Azure environments.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills.
- AZ-500: Azure Security Engineer Associate certification required.
Preferred Qualifications:
- Experience with Infrastructure as Code tools such as Terraform, Bicep, or ARM templates.
- Familiarity with DevSecOps practices and CI/CD pipelines.
- Exposure to multi-cloud environments is a plus.
- SC-200: Security Operations Analyst Associate certification strongly desired.
- SC-300: Identity and Access Administrator Associate certification strongly desired.
- Hashicorp Terraform Associate certification desired.
This Job Posting will expire on Monday, September 8th, 2025.
Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.
At this time, we cannot sponsor applicants for work visas.
Ready to apply?
Apply to 3Cloud