Delivering Customer Success is an important focus for Dataiku. As a Customer Success Engineer (CSE) within our Solutions Engineering team, you’ll help Dataiku’s customers achieve meaningful outcomes with business analytics, AI/ML, and Gen AI. 

In this technical and consultative customer-facing role, you’ll focus on technical programming to increase adoption through product enablement and one-to-many user engagement. You’ll leverage your understanding of enterprise analytics, high-impact communication abilities, and hands-on data science skills to add business value. This role will also partner closely with cross-functional teams, including Account Executives, Sales Engineers, and Professional Services and Partners to accelerate end-user adoption.

How you’ll make an impact 

• Work closely with Dataiku’s customers, focusing on onboarding, increasing user adoption, retention, and satisfaction.
• Possess deep technical knowledge of the Dataiku platform to educate customers on best practices within the Dataiku platform. 
• Develop a deep understanding of customer business, use cases, and outcomes to guide their success with Dataiku's products and services.
• Execute demonstrations of new product features and conduct hands-on workshops in collaboration with the Sales Engineers. 
• Establish regular touchpoints with customers to advise users on using Dataiku for their specific business needs, including hands-on support as appropriate.
• Execute programs to create self-sustaining enablement and evangelism of Dataiku within customer accounts.
• Collaborate with Account Executives and Sales Engineers to drive customer engagements with the Dataiku platform and identify opportunities for expansion (both software and professional services) that can drive additional value for customers.
• Document and share the adoption status and key information to inform internal forecasting and renewal.
• Collaborate with other Dataiku functions (such as marketing) on capturing and sharing the customer stories publicly. 
• When identifying technical issues that block user adoption, coach administrators and users to initiate support tickets for timely resolution. 
• Stay current on Dataiku’s products, competitive landscape, and data science trends.
• Willingness to travel up to 25%.

What you’ll need to be successful

• Bachelor’s degree in Data Science, Business Analytics, Statistics, Computer Science, or a related technical field.
• Minimum of four years of experience in sales engineering, technical or solutions consulting, post-sales technical delivery, or data science roles with a proven track record of customer trust and satisfaction.
• Strong written and oral presentation skills, capable of engaging both business and technical stakeholders.
• Strong technical, analytical, and problem-solving skills.
• Experience in building and operating communities of practice.
• Ability to navigate ambiguity, build consensus, foster accountability, and work with urgency to deliver customer outcomes.
• Ability to tailor messaging to personas with varying levels of technical acumen, including no-code and high-code users
• Dataiku advanced designer, Snowflake SnowPro Core and Databricks Business Analyst certifications preferred (not required).
• Preferably located within the Northeast region of the United States. 

What will make you stand out

• Never-ending intellectual curiosity, detail-oriented, and analytical.
• Hands-on experience with data storage and computing infrastructure (SQL, Kubernetes, etc.) and proficiency with Python, R, SQL
• Knack for public speaking with appreciation for engaging with all levels of customer teams, from individual contributors to leadership.
• Passion for technology, the data and analytics space, and enjoyment learning new solutions, features, and functionalities, translating these into business value for customers.
• Experience in Analytics/AI or other enterprise software (preferred but not required).

Job Description

We’re looking for an early-career Product Designer to join our small, but mighty, design team. You’ll play a key role in shaping the customer experience at Perpay—bringing design thinking, strong visuals, and motion skills to the table. If you're equal parts product thinker and pixel perfectionist, and you thrive in fast-moving, hands-on environments, we want to hear from you.

What You'll Do

• Contribute to design projects that directly impact our customers’ financial lives
• Apply design thinking methodologies to solve user and business problems
• Collaborate with product, engineering, brand and marketing partners to ship experiences that are useful, beautiful, and on-brand
• Bring designs to life through high-quality visual work, motion design, and attention to micro-interactions
• Support research initiatives by contributing to planning, synthesizing insights, and applying findings to your designs
• Uphold and apply our design system and visual language across platforms
• Take initiative and drive work forward even when things are ambiguous—we’re looking for someone with grit and hustle mentality

What We're Looking For

• 0–2 years of experience in product design (internships, freelance, or academic projects all count!)
• A strong portfolio that demonstrates both product thinking and visual craft
• Graphic design and motion design skills—bonus if you’ve worked on marketing assets or brand-related design
• A desire to grow within a collaborative team and openness to feedback
• A builder’s mindset—you’re excited to own problems and turn ideas into shipped solutions
• Comfortable working with established design systems, while knowing when to stretch them
• Deep understanding of design and prototyping tools (Figma, Illustrator, Photoshop)
• Familiarity with artificial intelligence tools that a designer can leverage
• Passion for our purpose of creating access to credit and building credit for our customers