Shift Lead – Sud Stop Car Wash

Do you have strong leadership skills, enjoy helping people, and thrive in a fast-paced environment? Sud Stop Car Wash is looking for an energetic and dependable Shift Lead to join our team in Panama City Beach, FL.

About Us

At Sud Stop Car Wash, every car (and every customer!) matters. We take pride in delivering a clean shine and an even brighter experience. Our team is growing, and we’re looking for leaders who value teamwork, positivity, and great service.

What You’ll Do

• Lead and motivate a team of Customer Service Attendants during your shift

• Ensure excellent customer service and a safe, efficient operation

• Handle customer questions, feedback, and service recovery when needed

• Monitor daily operations, equipment, and cleanliness of the site

• Promote memberships and services to meet sales goals

• Work outdoors in all weather (on your feet, moving around)

What We’re Looking For

• Previous leadership or supervisory experience (retail, hospitality, or service industry preferred)

• Customer service and/or sales experience

• Strong communication and problem-solving skills

• Team-first mindset with the ability to lead by example

• Reliable transportation

• Comfortable working on your feet and lifting up to 50 lbs

• Comfortable working outside for prolonged periods of time

• Weekend and holiday availability

• Car wash experience is a plus, but not required—we’ll train the right person!

Pay & Perks

• Base Pay: $17.00-19.00 + bonus opportunities

• Medical, dental, vision, and life insurance

• 401(k) with company match

• Paid holidays (including 3 “flex” days)

• PTO and growth opportunities nationwide

Ready to Lead With Us?

If you’re upbeat, dependable, and ready to take the next step in your career, we’d love to meet you. Apply today and grow your leadership with Sud Stop Car Wash!

Job Location: 17235 Panama City Beach Parkway, Panama City Beach, FL 32413

JOB SUMMARY

The Wellness Advisor of Sunnyside* will be responsible for advising customers (recreational, medicinal and caregivers) in selecting the proper cannabis products for their needs and act as an ambassador of the company’s mission to normalize, professionalize and revolutionize cannabis. You will use your customer service, product knowledge and adherence to state compliance regulations to ensure a best-in-class experience. Wellness Advisors are responsible for the customer lifecycle from check-in to consultation, order fulfillment to checkout. In this role, compliance with applicable state and company regulations will be at the forefront of all tasks. 

At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth.  As a Wellness Advisor, you will have:  

• The opportunity to learn fundamental cannabis product knowledge & industry compliance standards. 
• The training to navigate different customer interactions and circumstances. 
• A unique sales experience leading with a consultative & personalized approach. 
• Experience in a dynamic role that combines problem solving, inventory management, teamwork, technical skills, and customer service! 

Our dispensaries are typically open 7 days a week, and we value flexibility to work across opening and closing shifts, as well as weekends and holidays. Part-time schedules will be 15-25 hours a week, and typically based around peak hours.

WHO YOU ARE

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success! 
• You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty. 
• You are resilient and agile! You use challenges as opportunities to acquire or master skills! 
• You hold yourself to a high level of integrity. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing.

CORE JOB DUTIES 

• Greet customers, ensuring a best-in-class experience. 
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.  
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body. 
• Apply effective selling and cross-selling techniques to build baskets. 
• Verify proper documentation and ID for customers. 
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion. 
• Label and package customer orders. 
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).  
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company. 
• Perform routine inventory counts of all products.  
• Ensure product stock is organized and meets compliance regulations.  
• Assist managers with organizing sales floor merchandise and product displays. 
• Ensure security measures and safety compliance in the store according to Company SOPs.  
• Assist in keeping the store an organized and clean environment for customers and team 
• Escalate any employee or customer issues to management. 

REQUIRED EXPERIENCE, EDUCATION AND SKILLS 

• High School Diploma or equivalent. 
• Minimum 1 year experience in customer service; retail or hospitality experience preferred. 
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers. 
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner. 
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance). 

BENEFITS 

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

Lead Store Associate  

Type of Work: Full-Time  
Shift Availability: The candidate must have open availability on weekdays, evenings, weekends, and holidays.
Starting Hourly Pay Rate: $17.50/hr 
Location: 749 W 23rd St, Panama City, FL 32405

About the Role:

As a Lead Store Associate, you'll be at the forefront of delivering exceptional experiences to our customers while guiding and inspiring your team. As a key player in our retail operations, you'll serve as a brand ambassador, drive performance, and help shape a welcoming, compliant, and high-performing retail store environment. 

What You’ll Do:

Customer Experience & People

• Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction.

• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.

• Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education.

• Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences.

• Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust.

• Promote a respectful, inclusive, and collaborative workplace—where positivity and teamwork fuel great customer experiences and smooth operations at checkout.

Operational Excellence & Processes

• Execute opening and closing duties, including daily huddles and cash reconciliation.

• Verify customer IDs and maintain accurate POS profiles.

• Ensure inventory integrity through precise transaction processing and order fulfillment.

• Lead inventory counts and participate in overnight audits.

• Maintain a clean, organized, and guest-ready store environment.

• Uphold compliance with SOPs, safety protocols, and state regulations.

Sales & Performance

• Achieve daily KPI goals through consultative selling and upselling strategies.

• Reinforce customer purchase decisions and highlight complementary products.

• Stay informed on promotions and product updates to deliver a seamless shopping experience.

Leadership & Team Development

• Guide and support store associates in daily operations.

• Lead by example in customer service and operational excellence.

• Train new hires and conduct ongoing training sessions.

• Provide real-time coaching and feedback to drive team performance.

• Delegate tasks effectively and act as the go-to leader in the absence of store management.

• Support conflict resolution and promote a positive workplace culture.

• Adapt quickly in a fast-paced environment and take on additional duties as needed.

What You’ll Bring:

• Must be 21 years of age or older.

• High School Diploma or General Educational Development (GED) certificate.

• A minimum of 1 year of experience in a customer-facing or sales environment.

• A minimum of 1 year of experience using point-of-sale (POS) systems and cash handling.

• A minimum of 6 months of leadership experience in a retail environment.

• Minimum of 6 months of hands-on experience in retail store operations, including but not limited to executing opening and closing procedures, and reconciling cash drawers.

• Curaleaf Team Members need a minimum of 6 months of experience as a Store Associate demonstrating consistent performance.

• Strong leadership and team-building skills with the ability to coach and motivate others.

• Familiarity with retail standard operating procedures (SOPs), safety protocols, and loss prevention practices

• High level of attention to detail, especially in cash handling and inventory management.

• Excellent customer service and interpersonal communication skills.

• Strong problem-solving and decision-making abilities.

• Ability to work independently and as part of a team in a high-volume, compliance-driven setting.

• Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights.

• Multi-tasking with the ability to quickly pivot to other tasks

• Comfortable using technology and learning new tools to support operations and customer interactions.

• Strong time management and organizational skills.

• Strong de-escalation skills and the ability to redirect upset customers to result in a positive guest experience.

• Basic proficiency in mathematics and computer applications.

• The ability to maintain a solution-driven mindset when dealing with upset customers.

• Strong conflict resolution skills and the ability to handle high-stress situations.

• Ability to support store leadership by taking initiative and a proactive approach

• Ability to work across all stations within the store, based on business needs.

Even Better If You Have:

• Previous knowledge of inventory management, systematic restocking of merchandise, fulfillment of online and in-store orders, and conducting daily inventory counts and comprehensive inventory audits to maintain stock accuracy and compliance.

• Background in a sales role with a focus on tracking KPIs and meeting sales targets.

• Previous experience within a regulated retail setting.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to stand for extended periods, regularly stand, walk, talk, or hear, stoop, kneel, crouch, or crawl, use hands and fingers to feel, reach with hands and arms, and lift up to 25 pounds. The employee is occasionally required to climb, balance, and lift up to 50 pounds.  This position requires close vision (clear vision at 20 inches or less).

Work Environment:

This position has allergen warnings, including potential exposure to dust, pollen, and plant pathogens, and requires the ability to work in confined spaces, possess high stress tolerance, adaptability, and flexibility to work in an ever-changing environment.

JOB SUMMARY

The Retail Store Manager of Sunnyside* is responsible for day-to-day team leadership and delivering a profitable business which supports Cresco Labs’ mission to normalize, professionalize and revolutionize the cannabis industry. You will ensure the dispensary achieves or exceeds all key metrics and goals across all aspects of the dispensary including customer acquisition and loyalty, merchandising, operations, and talent development. This role will serve as the link between the Sunnyside* brand vision of providing access to consistent high-quality cannabis and cannabis knowledge and the operations of the store.  

At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth.  As a Dispensary Manager, you will have:  

• Experience leading and motivating a team of hourly and salary employees; skills include recruiting, onboarding, training, managing employee relations and coaching. 
• The opportunity to build on retail business fundamentals to include effective scheduling, payroll, financial management, identifying sales trends, and business writing & reporting. 
• Skills in conflict resolution, strategic thinking, decision making and complex problem solving. 
• Skills in interviewing, talent selection and performance management of hourly and salary team members. 
• Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service!

WHO YOU ARE

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success! 
• You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty. 
• You inspire others! You are a leader who has a passion for coaching, developing, and influencing your teams while driving a profitable business. You have proven success building a high-performance team! 
• You hold yourself to a high level of integrity and lead by example. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing. 

CORE JOB DUTIES 

People Management: 

• Build and sustain a high-performing team through employee selection, onboarding, coaching and clear accountability for results. 
• Conduct at least monthly 1:1 quality conversations with each assistant manager and quarterly 1:1s with each store employee.  
• Assess team performance, skill gaps, and career aspirations of employees; solicit or provide resources, trainings or procedures to support team needs.  
• Analyze and determine effective headcount requirements and labor schedules that account for store sales trends, department objectives and labor laws.  
• Motivate and inspire dispensary team to exceed revenue targets and KPIs, with an emphasis on selling and cross-selling techniques. 
• Partner with Human Resources to resolve employee relations issues. 
• Ensure employees are knowledgeable and coached to navigate any regulatory changes. 
• Ensure a clean and safe environment for employees and customers 

Sales & Operational Excellence: 

• Provide regular updates, feedback, and solutions to corporate retail leadership across all areas of dispensary operations.  
• Establish and nurture key business partner relationships across Human Resources, Outreach, Compliance, Security, Employees Health & Safety, Marketing, Construction and IT. 
• Drive profitable sales through forecasting, scheduling, outstanding customer service and execution of programs and initiatives.  
• Identify business and competitor risks; analyze metrics to help increase market share. 
• Support outreach efforts/community partnerships to build a positive image within the community, drive brand awareness, and draw new patients. 
• Establish daily operations procedures with an eye towards improvement and efficiency.  
• Oversee inventory activities ensuring product requirements are met and deliveries are on time. 
• Maintain accurate records of all dispensary activities including daily cash reconciliations, guest records, sales, deliveries and returns. 
• Perform monthly audit reporting and store visit checklist with Area Manager. 
• Ensure compliance with all company policies, procedures, state, and local laws. 
• Serve as point of contact for state regulators and local authorities, overseeing any inspections or audits  

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

• Bachelor’s degree in business or comparable experience 
• 5-7 years of retail management experience required; Cannabis knowledge or dispensary leadership experience a plus 
• Experience managing teams of 10 or more with layers of leadership, preferably in a high-volume location with a focus on team development. 
• Demonstrated ability to learn, apply and teach others technical, product-related information in a professional consultative manner. 
• Experience working closely with HR teams and processes. 
• A high level of integrity, personal motivation, and sense of urgency 
• Proficient in MS Office, Highly Proficient in MS Excel with experience in data entry and data management  
• Strong business acumen including excellent communication, attention to detail and interpersonal skills 
• Available to work all hours of operation inclusive of nights, weekends and holidays 
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance). 

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.