About the role

Careem’s mission includes simplifying and improving the lives of people across our region — and Care plays a vital role in making that mission real. As part of the Care Analytics, Automation, and Project Management team, you’ll use data and technology to enhance how we serve our customers, captains, and partners. From supporting building automation that reduces effort, to driving analytics that uncover experience gaps, you’ll help shape systems that create impact across the region.

This is a hands-on role within Care where you’ll program manage automation solutions , deliver data-driven insights, and manage impactful projects. In this hands-on position you’ll manage data-led and AI-powered initiatives in Care, support in automating workflows, optimizing performance, getting in-depth data analytics and managing projects that transform how we serve our users, alongside a talented team that’s driving meaningful change.

What you’ll do

• Program manage the end-to-end automation program roadmap for Careem Care: including but not limited to self-service flows, AI-driven triage, proactive notifications, and escalation automation 
• Partner with business and care leads across verticals (Food, Quik, Pay, etc.) to analyze contact drivers, disposition trends, and pain points to identify automation and process improvement opportunities.
• Collaborate with Care and org-wide Engineering, Product, verticals, data science, and Operations to program manage and support roll out AI-enabled solutions that enhance care efficiency and quality of delivery
• Drive change management to ensure successful adoption of automation tools across Careem’s regional care teams.
• Support building care strategy across verticals , closely liaising with functional teams
• Lead cross-functional projects, managing dependencies, timelines, and risks while maintaining strong stakeholder communication.
• Localize and roll out solutions tailored and compliant to each market (UAE, Jordan, KSA) 
• Explore and pilot emerging AI/ML technologies (e.g., NLP, conversational AI, RPA) to enhance Careem’s automation capabilities.
• Build clear documentation of systems, workflows, and success metrics to support scalability and transparency.
• Work with real-world data and translate it into features, signals, and insights
• Improve the way we serve and monitor machine learning models
• Contribute to a strong team culture of learning, iteration, and accountability
• Track performance metrics (contact rate, deflection rate, NPS/CSAT, automation accuracy, FCR) and provide insights and recommendations for continuous improvement
• Translate insights into data-backed actions in coordination with the respective teams
• Champion a “Care-First Automation” culture — leveraging technology to elevate the customer experience, not just reduce costs.
  
  

What you need

Must-haves:

• Bachelor’s or Master’s in Computer Science, Data Science, Statistics, or a related technical field
• 6+ years of experience working with machine learning program management, analytics in any form- ideally in tech, e-commerce, or service excellence organizations.
• Solid Python skills, especially with libraries like pandas, NumPy, and scikit-learn
• A strong grasp of ML fundamentals like classification, regression, cross-validation, and evaluation metrics
• Familiarity with at least one ML framework such as TensorFlow, PyTorch, or XGBoost
• Advanced analytical capability: proficiency in SQL, Excel, Power BI / Tableau, or other BI tools.
• Proven track record of translating data insights into business strategy and measurable impact.  
• Advanced analytical capability: proficiency in SQL, Excel, Power BI / Tableau, or other BI tools - ability to translate complex data into simple narratives.
• Familiarity with CRM and Care platforms (Zendesk, Salesforce, or equivalent) and workflow automation tools.
  
  

Nice-to-haves:

• Exposure to deep learning techniques in call center
• Experience working with large datasets using Spark, Hive, and cloud tools
• Familiarity with model deployment and monitoring workflows (Airflow, MLflow, etc.)
• Interest in solving real operational challenges for customers, captains and partners 
• A GitHub profile or project portfolio that shows what you’ve built.

What you’ll get

• A chance to work on AI problems, data-analytics at regional scale that improve lives and drive real business outcomes
• A smart, motivated team that values learning and practical impact
• Flexibility to work remotely, with strong support for collaboration and ownership
• A front-row seat to how AI is transforming mobility, delivery, and digital services in emerging markets

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what helps us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

•  Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
•  Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
•  Lead Optimistically by Championing Growth and Development to Mobilize Enterprise.

Role Summary & Impact:

Are you a recent graduate seeking real-life experience in a collaborative, fun and innovative Media & Advertising world? If yes, read on!​

At WPP Media, we offer fulfilling careers that redefine the role of media. As a Media Master, you will get a unique opportunity to work in the world’s leading Media Investment company. You will spend a year training and working on real advertising campaigns alongside media experts. ​

From the first day, you will be immersed into WPP Media's and its agencies' and our work culture and learn how we make advertising work better for people.  ​

What to expect: 

Professional Development Opportunities:

At WPP Media, you’ll have access to professional development opportunities across our global network (including WPP). You will be exposed to opportunities through ongoing extensive training modules and the chance to get involved with a variety of different local/global projects. 

Mentoring: 

You will have unprecedented access to senior leaders as mentors and guide for your work and career. ​

Opportunity to join a permanent role at WPP Media PK: 

Upon graduation from the program, the good performers throughout the program will be offered the opportunity to join a permanent role at WPP Media and its agencies as Assistant Manager.

What your day looks like at WPP Media:

• Work closely with Media Planners to develop and maintain media plans and strategies
• Prepare and update purchase orders within the execution framework
• Manage Tracking of Client and Competition.
• Facilitate timely and accurate campaign launches including troubleshooting and resolving any issues with media/account teams and media vendors
• Analyze data to provide client with recommendations for optimizations.
• Maintain relationships with media suppliers and internal teams
• Prepare and update media flowcharts for Media Planner’s assistance.
• Monitor client billing; resolve any related issues
• Ensure all media projects and innovations proceed according to plan and on deadline
• Participate in media-planning strategy meetings with team members, and help develop new ideas for client media plans.
• Maintain a record of basic deliverables i.e. Droppages, premium positions etc.

Who are we looking for? 

• Bachelors Degree holders from Media/Marketing/Digital backgrounds and with at two or more internships experience in the relevant field.​
• Final year students graduating in December 2025 & June 2026 may apply.

What you’ll bring:

• A big appetite in the ever-changing digital media space.
• Excellent interpersonal skills and proficiency in oral and written communications.
• Demonstrate strong interest to build an exciting career in media and communications.
• Appreciation for numbers, statistics and data with the ability to interpret and translate the findings into successful media campaigns.
• Adaptable to constant changes, as the media business is ever evolving.

Interview process:​

First Round:

• Screening call and engagement with the WPP Media PK Talent Acquisition Team. 
• Enter into the Aptitude Test to qualify into the next interview stage.

Second Round: 

Qualified grads will be invited for the Assessment Center and Panel Interviews with Business Directors/Departmental Heads at the premises.

Final Round: 

• Final interview with the Leadership and finalist will be sent reference checks formalities based upon the panel feedback/evaluation
• Reference checks from colleagues and professors to follow

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, vision, and dental insurance, significant paid time off, employee wellbeing facilities, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodation or flexibility, please discuss this with the hiring team during the interview process. 

About Pakistan

WPP Media Pakistan is the leading global media investment management operation in Pakistan. We see major growth coming on Digital platforms with internet penetration growing to 87 million broadband users and 85 million 3G/4G subscribers. Social media platforms have also grown substantially in Pakistan where Facebook stands at 34 million subscribers and Tik Tok has replaced Instagram to become the second most penetrated social platform. While the digitalization of the market is happening at a fast pace, it has also opened opportunities for specializations like e-commerce, Digital Content, Video Planning solutions, Technology and Data & Analytics in Pakistan. 

Action now! Start your career here. Build the future you want. Join us as a Media Master because there is no place better to build and grow a career in media.

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