About the Role:

We are seeking a highly organized and proactive Executive Assistant to support our executive leadership. This role requires a high level of discretion, strong attention to detail, and the ability to operate effectively in a fast-paced, high-growth environment.

You will play a key role in enabling executive productivity and ensuring smooth day-to-day operations, while acting as a trusted partner to leadership.

What You'll Do:

• Manage and maintain executive calendars, including scheduling, prioritization, and coordination across stakeholders
• Anticipate executive needs and act ahead of requests, preparing materials and context in advance
• Coordinate complex travel arrangements, including itineraries, bookings, and logistics for meetings and events
• Act as a primary point of contact between executives and internal/external stakeholders
• Coordinate across time zones and manage complex scheduling constraints with senior stakeholders 
• Manage high-priority and time-sensitive requests, exercising strong judgment and discretion
• Plan and execute team offsites, meetings, and events
• Support special projects and cross-functional initiatives as needed
• Maintain organizational documents such as org charts and distribution lists
• Uphold a high level of confidentiality and professionalism at all times

What We're Looking For:

• 5-8+ years of experience as an Executive Assistant, preferably in a fast-paced or startup environment
• Strong written and verbal communication skills
• Excellent time management and organizational abilities
• High attention to detail and ability to manage multiple priorities
• Comfortable working under pressure and adapting to changing priorities
• Ability to handle interruptions while maintaining focus and follow-through
• High level of discretion and confidentiality
• Proficiency in Microsoft Excel and PowerPoint
• Strong judgment and ability to prioritize effectively

Timings: US Pacific time - 7 AM (PT)  to 4 PM (PT)

Who We Are: 

Motive builds technology using the latest advancements in AI and computer vision to improve the safety and efficiency of businesses with vehicles. Over one million drivers and 100,000 companies across every industry trust Motive’s integrated platform to power their operations, prevent accidents and reduce costs.  

At Motive, we see our hard work rewarded in tangible ways every day, and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to save lives on the road while impacting and improving every facet of multiple trillion-dollar industries that keep our physical economy moving. Motive is proud to be a Forbes Cloud 100 company, Forbes Best Startup Employer 2020, and an Inc Magazine Best Place to Work.

About the Role: 

Motive is seeking an experienced Senior Technical Account Manager (TAM) to join our Global Technical Support organization, providing white-glove service and strategic technical leadership to our premier customers. In this role, you will bridge the gap between relationship management and high-level problem solving, proactively auditing account health while mentoring Technical Support Engineers within your segment.

You will serve as a strategic partner to your customers, overseeing environment health through feature consultations, expedited escalations, and tailored training recommendations. With a relentless focus on root-cause analysis, you excel at resolving obscure technical challenges and translating those findings into actionable insights. By championing the customer’s voice across Support, Product, and Engineering, you will directly influence technical requirements and drive process improvements that redefine the customer experience.

What You’ll Do: 

• Account Ownership: Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts. Build and maintain proactive partnerships with technical contacts at assigned accounts. Create, maintain, and improve account-specific technical documentation.
• Strategic Oversight: Maintain a macro-level understanding of account business needs and support activities.
• Performance Standards: Exceed benchmarks for response quality, timeliness, and customer satisfaction.
• Proactive Programs: Operate and drive account health campaigns for your portfolio of customers. 
• Relationship Management: Build internal and external relationships to resolve technical issues across all organizational levels.
• Technical Problem Solving: Collaborate with Product and Engineering to implement hardware, data, or process fixes with minimal user disruption.
• Root Cause Analysis: Use data tools to trace inconsistencies and bugs, reporting findings to senior technical teams.
• Case Management: Own end-to-end resolution of escalated cases to ensure a premium customer experience.
• Issue Lifecycle Management: Own the troubleshooting, identification, and resolution process for all assigned customer issues.
• Release Readiness: Monitor upcoming product releases to ensure seamless transitions for customers. Advocate for customers in Motive beta programs.  
• Query Development: Create SQL-based queries to identify and address emerging technical issues.
• On-Call Support: Participate in rotations and provide off-hours assistance for upgrades and change management. 

What We’re Looking For: 

Professional Experience & Performance

• 1 to 2 years of experience in Technical Support with a permanent employment status.
• Demonstrated history as an exceptional performer with a proactive "above and beyond" mindset.

Communication & Collaboration

• Full professional fluency in spoken and written English.
• Exceptional communication skills across all mediums (written, live chat, video conference, and in-person).
• Ability to provide concise, high-impact updates to stakeholders and senior engineering teams during escalations.
• A collaborative partner capable of working effectively in a professional, cross-functional environment.

Technical Expertise

• Advanced analytical skills to trace complex issues across hardware, APIs, and databases, using tools like SQL and log parsing to identify root causes and implement scalable, proactive solutions.
• Systems & Infrastructure: Experience managing hardware fault analysis, firmware upgrades, and change management practices.
• Deep familiarity with Motive’s product suite, specifically focusing on Compliance, Asset, and Safety.
• Integrations: Familiarity with third-party systems, including Transportation Management (TMS) or similar platforms. 
• API Proficiency: Strong understanding of API-based troubleshooting (advanced expertise is a significant plus).
• Domain Knowledge (Desirable): Familiarity with telematics and fleet management solutions, specifically focusing on Compliance, Asset, and Safety.

Strategic Problem Solving

• Ability to identify technical trends and implement solutions that prevent field failures.
• Experience evaluating bespoke, highly complex custom configurations and their impact on user workflows.
• Strong analytical skills with the ability to manage critical escalations in high-pressure environments.

Education & Availability

• Background: Technical degree in Computer Science or Engineering preferred, or equivalent practical experience.
• Flexibility: Willingness to participate in an on-call rotation and work outside standard hours to facilitate customer upgrades.

• Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

• Natural instinct to empathize with users
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts
• Strong technical and analytical skills
• Bachelor’s degree is required
• Internet requirement of at least 50 Mbps wired internet connection

About the Role: 

Technical Support Engineers manage, track, diagnose, troubleshoot, and identify root causes for customers in Technical Support. They also train, educate, assist, and provide guidance to other employees within Support and across the company, as needed. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends, and understand the magnitude and scope of the issues before escalating directly to the Technical Lead/Engineering. As a bilingual Technical Support Engineer, you will be responsible for providing support in both Spanish and English.

What You’ll Do: 

• Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and customer experience.
• Resolve support issues related to Motive's products.
• Investigate the source of errors or bugs using the available data and tools. Report inconsistencies and bugs to the Technical Lead/Engineering through Jira.
• Assess the impact and prevalence of issues by analyzing the data to determine the root cause.
• Utilize tools developed by the engineering team to modify erroneous user/driver data for resolving technical support issues.
• Providing constructive feedback to Tier 1 agents for training purposes and assisting with technical questions
• Build trusting relationships with customers by communicating openly and interactively over the phone, chat, and email.

What We’re Looking For: 

• Bilingual: Fluent in speaking Spanish and English (US)
• Skilled in written communication (both Spanish and English)
• 2 -3 years of experience in Customer Support, technical support, or software development, preferably in customer-facing roles.
• Familiarity with the software development process and tools for a SAAS based product.
• Candidate must possess technical knowledge/troubleshooting skills, and a willingness to learn and excel
• The candidate should be able to perform an in-depth root cause analysis
• Basic knowledge of SQL and Python is a plus

About the Role: 

As an Install Coordinator at Motive, you will be a crucial link between our internal teams and external partners, ensuring the smooth execution of hardware installations for our customers. This role is heavily administrative, requiring meticulous attention to detail and strong organizational skills. You will be responsible for coordinating and managing installation assignments, managing documentation, and maintaining communication with all stakeholders to ensure that projects are completed on time and to the highest standard. Your ability to work during US business hours will be key in facilitating seamless collaboration across time zones.

What You’ll Do: 

• Pre-Sales Support: Collaborate with Sales and Solutions Consultants to understand customer requirements and ensure that installation plans align with the scope of work outlined in pre-sales agreements. Assist in the preparation of installation quotes and timelines, providing input on resource allocation and scheduling feasibility.
• Record Management: Ensure all pre-sales documentation, such as vehicle lists, is complete and accurate. Issue and maintain key documents like statements of work and project plans, providing install partners with the necessary resources and information for successful installations.
• Installation Coordination: Assess the scope of work to select the most suitable subcontractor(s) for the job. Serve as their main point of contact during the initial booking, providing all necessary records and answering any scoping questions to ensure successful job acceptance and completion in the field.
• Client Communication: Participate in customer calls to provide high-level information about the assignment of install partners and the initial project plan. Act as a liaison to ensure Sales, Solution Consultants, and clients are well-informed and confident before the Implementation Project Manager takes over.
• Project Transition: Prepare and provide the Implementation Project Manager with comprehensive information on the customer, including key documentation, and any relevant insights. Ensure a smooth transition by sharing all necessary details to facilitate effective project management and successful implementation.

What We’re Looking For: 

• Experience: 3-5 years of experience in project coordination, logistics, or a similar administrative role. Experience with hardware installations, trucking, logistics, or fleet management sectors is strongly preferred. 
• Organizational Skills: Exceptional organizational skills with the ability to manage multiple projects simultaneously and prioritize tasks effectively. Attention to detail and the ability to track and manage complex schedules is essential.
• Communication Skills: Strong written and verbal communication skills (English), with the ability to convey information clearly and professionally to both internal and external stakeholders. Experience in coordinating across different time zones is an advantage.
• Technical Acumen: A basic understanding of telematics, hardware installation, and software deployment. Ability to quickly learn and adapt to new technologies and tools.
• Problem-Solving Skills: Ability to anticipate potential issues during the installation process and proactively address them. Strong problem-solving skills and the ability to work under pressure to meet deadlines.
• CRM Proficiency: Familiarity with Salesforce or other CRM platforms for tracking installation progress and managing customer interactions. Ability to generate and interpret reports to inform decision-making.
• Education: A BA/BS degree in a related field is preferred, but equivalent professional experience will also be considered.

About Motive:

Motive is building a world-class Business Development Representative (BDR) program to accelerate the development of high-performing talent for Sales Development Representative (SDR) and Account Executive (AE) positions. This initiative is designed to strategically expand Motive's reach into untapped market segments strategically, driving sustained business growth and fostering future sales leadership.

Role Overview:

As a Business Development Representative (BDR) at Motive, you will play a crucial role in generating early-stage sales activity and enriching our pipeline for the CMR segment (CFS 10-49). This intensive program is designed to develop your sales skills and prepare you for future growth within Motive. You will receive comprehensive training and coaching, with clear milestones for ramp-up and promotion eligibility.

Key Responsibilities:

Sales Pipeline Generation:

• To identify and qualify, execute outbound campaigns through various channels (calls, emails).
• Successfully schedule initial sales meetings and ensure high demo attendance rates.
• Conduct early-stage discovery conversations and effectively handle initial objections.
• Maintain meticulous CRM hygiene and accurately update pipeline status.
• Research, validate, and enrich prospect and company data using leading sales tools (e.g., ZoomInfo, Salesforce, Gemini)
• Accurately update and maintain lead records in the CRM in line with Motive standards
• Qualify, nurture, and convert prospects through outbound outreach and tailored communications

Quality Assurance:

• Actively participate in peer-reviewing Sales Qualified Opportunities (SQOs) to ensure quality standards.
• Attain and maintain all required certifications relevant to the role.
  
  
  

  Qualifications:

  • 1 year of experience in b2b,b2c sales/data operations, or equivalent work experience
  • Experience or strong interest in outbound sales, prospecting, or lead enrichment (SaaS or technology sector experience is a plus)
  • Familiarity with CRM systems and online research platforms preferred
  • Excellent written and verbal communication skills
  • Detail-oriented, organized, and adaptable to a fast-paced environment
  • Self-motivated, results-driven, and eager to develop a career in sales

  What We Offer:

  • A structured and supportive ramp-up and training plan.
  • Ongoing development opportunities, including skill-building workshops and leadership planning.
  • Continuous coaching and mentorship from experienced BDR Managers.
  • A clear career progression path within Motive's sales organization.

About the Role: 

As a Senior Analyst on Motive’s Vendor Finance team, you will work at the intersection of Finance, Sales, and our Lending Partners (external). The Vendor Finance team (VF for short) coordinates deal processing with our sales stakeholders and their prospective customers when there is interest in a potential financing opportunity. Our team helps land deals for customers, while bringing cash to the business.

You will be interfacing with both internal and external partners, with the primary goal of processing deals quickly and accurately with your sales stakeholders. Candidates will need to be detail-oriented, patient, flexible, curious, and ready to support our GTM functions in a consultative manner.

What You’ll Do: 

● Consult with internal cross functional partners to process deals
● Work with external lending partners to provide the necessary information & documentation
● Develop the necessary documents per deal to ensure order management & lending partners have the requisite materials they need to process the deal
● Track, monitor, troubleshoot, and report on deals as they make their way through our deal pipeline
● Communicate internally & externally on strategy, process explanation, and financial information relevant to the deal
● Provide consultative opinions to GTM leadership on how to best position VF deals.
● Perform deal pricing analyses in Excel.

What We’re Looking For: 

● 5+ years previous consulting, financial analysis, sales operations, order management and/or pricing background preferred or working for a direct lender in a similar capacity is a plus.
● Bachelor’s Degree in Accounting, Business Administration, Finance from US/UK/Canada/Australia or minimum of 4 years work experience with multinational companies
● Experience in Salesforce and Microsoft Office/Google Suite
● Experience managing a team or leading projects
● Detail oriented with proven data analysis skills.
● Strong interpersonal skills; must be able to foster & maintain strong partnering relationships with sales and internal departments.
● Self-starter with an ability to multi-task/prioritize to tackle large volumes of deal requests.

Creating a diverse and inclusive workplace is one of Motives core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

About the Role:

Implementation Consultant, Mid Market is responsible for building customer relationships and delivering value during the first phase of the customer’s journey with Motive. This position involves effectively onboarding new customers by implementing motive technology, ensuring early product adoption, and educating customers on the value of our motive product, features, and AI technology.

A customer-oriented focus is necessary to preserve long-term customer satisfaction. This position requires someone highly organized, has excellent communication skills, and demonstrates good relationship-building with customers.

What You'll Do:

• Serve as the primary point of contact for new customers during their implementation phase, focusing on our larger customers.
• Guide new customers through initial hardware/software/ setup and system training to ensure a timely and successful onboarding/product adoption
• Monitor customer progress and activities to ensure adoption and timely activation
• Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management, financial products team to resolve complex issues and improve customer experience
• Handle a large volume of phone conversations and email inquiries
• Build customer loyalty by delivering exceptional customer service 

What We're Looking For:

• 3+ years prior experience in a customer-facing role (sales or support)
• Demonstrate Salesforce proficiency & your ability to use data to inform engagement plans
• Demonstrate a clear understanding of what success looks like for customers and Motive
• Effective listening and problem-solving skills
• Excellent communication (both written and verbal) and presentation skills
• Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
• Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus
• Experience with fintech and spend management technology is a plus
• Ability to build and maintain relationships with clients and their key personnel
• Ability to create presentations, project plans, SAAS/Fintech implementation plans and monitor progress and productivity on it
• Strong business background including project management, account management, problem-solving, business planning, and analytical skills
• Receptive to feedback, willingness to learn and embrace continuous improvement

Who We Are: 

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

 Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.

About the Role: 

As an Installation Strategist in Motive’s Installation Services team, you will play a crucial role in how Motive sells and delivers technical engagements during the pre-sales process. The ideal candidate is adept at understanding customer business needs and crafting solutions that align with those needs. This role focuses on partnering with Sales and Customer Success teams to present solutions, assist with change management, and support the successful implementation of telematics solutions in customer fleets. This role requires adaptability to work during US business hours to ensure seamless collaboration across time zones.

What You’ll Do: 

• Partner with Sales: Collaborate closely with the Sales and Customer Success teams to identify and pursue new business opportunities by understanding client needs and delivering compelling solutions.
• Develop Strategies: Create and deliver customer-centric solutions, including prospect presentations and RFP responses, ensuring they align with the client's business objectives.
• Customer Engagement & Change Management: Work directly with clients to guide them through the change management process during the implementation of telematics solutions, offering support and strategies to ensure smooth adoption and integration into their fleet operations.
• Support Sales Processes: Contribute to the continuous improvement of sales processes and operations, ensuring alignment with overall business goals.
• Implementation Handoff: Owns the operational handoff to Implementation Consultants and Implementation Project Managers,  documentation, decisions, and context to enable seamless delivery.
• Sales Collateral: Collaborate with the Post Sales Operations team to maintain and update sales collateral and resources, ensuring they are current and effective.
• Continuous Improvement: Monitor the effectiveness of sales initiatives, identify areas for improvement, and provide actionable recommendations.

What We’re Looking For: 

• Experience: 3-5 years of experience in Professional Services, SaaS solutions, or a similar field, with a strong focus on customer engagement and solution development. Experience in the trucking, logistics, or related industries is an advantage, though not required.
• Technical Acumen: Ability to understand technical solutions and how they meet business needs, with the capacity to present complex concepts in a clear and compelling manner.
• Customer-Focused: Demonstrated ability to build strong relationships with clients, particularly in helping them through change management during technology implementation.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively present ideas and influence stakeholders.

About the Role:

As a Motive Technical Documentation Writer, you will develop, edit, and maintain customer-facing Help Center articles that empower users to get the most from our products. Working closely with cross-functional product and support teams, you’ll gather essential insights and translate them into clear, helpful content for a non-technical audience.

Your responsibilities will go beyond writing—you will contribute to ongoing knowledge management initiatives, recommend improvements to the Help Center experience, and ensure our support content remains accurate and user-friendly. You’ll also have opportunities to participate in a range of collaborative projects, such as Help Center coding tasks, reporting on content metrics, supporting SEO strategy, contributing to user experience (UX) research, designing chatbot flows, and crafting video scripts.

What You’ll Do: 

• Create, update, and maintain high-quality Help Center support articles, ensuring clarity, consistency, and accuracy.
• Prepare well-structured drafts in the Content Management System (CMS) and edit images for articles, submitting content for review and approval.
• Collaborate with cross-functional teams to gather product information and develop new support content that meets customer needs.
• Contribute to technical and strategic initiatives, including Help Center coding (JavaScript, HTML, CSS), SEO optimization, data analysis, chatbot flows, and industry research.
• Identify content gaps, implement process improvements, and own projects that enhance the Help Center and overall customer experience.

What We’re Looking For: 

• 2+ years of relevant experience
• Bachelors degree in Communications, Writing, Media, Computer Science, Engineering or similar degrees
• Technical experience with SaaS and/or Hardware products
• Experience with Google product suite (Drive, Docs, Sheets, Gmail, etc)
• Hands-on experience with Content management system like zendesk/wordpress/hubspot
• Experience with SEO implementation 
• Comfortable working in the US EST shift - 6 PM (PKT) to 3 AM (PKT)

Who We Are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

Onboarding Project Manager - SMB  is responsible for building relationships with customers and delivering value in the first 90 days of their journey with Motive. This position involves effectively onboarding the customers, ensuring early product adoption, and educating customers on the value of our products.

A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone who is highly organized, has excellent communication skills, and demonstrates good relationship-building with customers.

What You'll Do:

• Serve as the primary point of contact for new SMB customers during their implementation phase
• Guide new customers through initial hardware/software setup and system training to ensure a timely and successful onboarding/product adoption
• Monitor customer progress and activities to ensure adoption and timely activation
• Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management, to resolve complex issues and improve customer experience
• Handle a large volume of phone conversations and email inquiries
• Build customer loyalty by delivering exceptional customer service 

What We're Looking For:

• 2+ years prior experience in a customer-facing role (sales and/or support)
• Demonstrate Salesforce proficiency & your ability to use data to inform engagement plans
• Demonstrate a clear understanding of what success looks like for customers and Motive
• Effective listening and problem-solving skills
• Excellent communication (both written and verbal) and presentation skills
• Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
• Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus
• Ability to build and maintain relationships with clients and their key personnel
• Strong business background including project management, account management, problem-solving, business planning, and analytical skills
• Receptive to feedback, willingness to learn and embrace continuous improvement

Job Description:

Who are we?

Motive is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads. 

We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives. Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront. 

About the Role:
The role of an Associate Manager is to ensure the well-being and development of all employees to support the organization's goals. As a core leader, you will be responsible for motivating, encouraging, and supporting line management (pod leadership) in every aspect to enable the team to succeed. The primary duty will be to lead all the efforts driving the team of 100+ employees and strategically enable their performance by running multiple programs simultaneously. 

Additionally, you will be managing the performance, growth, and efficiency of the line managers and facilitating them to unlock the team's potential. Building strategies around performance management such as building the KPIs (key performance indicators) for all roles, identifying both low and high performers, and recognizing top performers while building a Performance Improvement Plan for low performers to help them achieve the minimum bar we set through KPIs will also be a crucial responsibility. 

Apart from these, you will be working with multiple department directors, internal managers, and other stakeholders, including HR, Benefits, Product, Compliance, Safety, and all the engineering teams to ensure effective communication and alignment with the company's goals and values. You will also identify and implement best practices to improve employee engagement, productivity, and overall team performance. 

Developing and implementing policies and procedures to ensure compliance with company standards, industry regulations, and legal requirements will be another responsibility. Finally, you will conduct regular performance evaluations and provide constructive feedback to all team members to improve their skills and competencies.

Responsibilities:

• Develop and maintain positive relationships with support teams, and partners to ensure long-term business success and growth.
• Identify and resolve conflicts or issues within the team or between teams to promote a harmonious and collaborative work environment.
• Foster a culture of innovation and creativity, leading the development of strategic plans that foster employee potential and growth.
• Enable the team towards success by motivating, encouraging, and supporting line management (pod leadership) in all aspects.
• Drive the team of 100+ employees by leading all efforts.
• Increase team performance strategically by implementing multiple programs simultaneously.
• Setting clear goals and expectations by defining roles and responsibilities, defining performance goals, and outlining project objectives.
• Manage the growth, performance, and efficiency of line managers and help them unlock the team's potential.
• Develop strategies for performance management, including creating KPIs for all roles and identifying high and low performers.
• Recognize top performers and create Performance Improvement Plans to help low performers achieve minimum KPI standards.
• Communicate effectively with stakeholders to ensure that all teams align with the company's goals and values.
• Implement best practices to improve employee engagement, productivity, and team performance.
• Develop and implement policies and procedures to ensure compliance with industry regulations, legal requirements, and company standards, and conduct regular performance evaluations to provide constructive feedback to improve team members' skills and competencies.
• To support organizational goals, ensure all employees' well-being and development are taken care of.
• To assist your team members in developing their skills by providing feedback on strengths and areas for improvement.
• Work with internal managers and other stakeholders to develop and implement cross-functional projects and initiatives that support organizational goals.
• Collaborate with HR to manage staffing needs, including recruitment, onboarding, training, and career development.
• Manage budgets, forecast expenses, and identify areas for cost-saving opportunities.
• Continuously evaluate and improve team processes, communication, and workflows to increase efficiency and productivity.
• Encourage team members to share their ideas and insights.

Expectations from the Role:

In this role, you will work with Directors, and Higher Management across the team and the organization and will be expected to:

Develop Strategies - Develop and implement long-term plans to achieve the company's goals, while considering potential risks.

Build Teams - Develop and lead high-performing teams that are aligned with the company's goals and values, and provide support and guidance to team members.

Manage Resources - Allocate resources effectively and efficiently, balancing budget constraints with the needs of the business to ensure the company's financial success.

Mentor – Help team with project management framework, tooling, and on data analysis, and visualization tools and techniques.

Streamline Operations - Identify opportunities to automate and optimize processes to increase productivity and efficiency.

Foster Innovation - Encourage experimentation and creative problem-solving to uncover new ideas and opportunities for business development.

Conduct Analysis - Gather and analyze data to identify patterns and trends, and use insights to make informed decisions that drive growth.

Drive Results - Establish clear performance objectives, set key performance indicators (KPIs), and track progress to ensure that the company is meeting its targets.

Communicate Effectively - Articulate a compelling vision and communicate with clarity to engage and motivate stakeholders, both within and outside the organization.

Foster Collaboration - Encourage cross-functional collaboration and partnership-building to foster innovation, reduce silos, and promote a culture of shared success.

Embrace Change - Continuously evaluate and adapt to changing market conditions and customer needs, and lead the organization through transformational change.

Foster Learning - Encourage ongoing learning and professional development for employees, and provide opportunities for growth and advancement.

Manage Risk - Identify and manage potential risks and vulnerabilities to the organization, and develop contingency plans to mitigate any negative impacts.

What We’re Looking For:

• Experience leading and driving a support-focused continuous growth to the organization
• Bachelor's degree in a relevant field (e.g. Business Administration, Management, Human Resources)
• At least 4 years of experience in a managerial role, preferably in a similar industry
• Strong leadership skills and ability to motivate and inspire teams toward success
• Excellent communication and interpersonal skills to build relationships with stakeholders at all levels
• Ability to multitask and manage multiple projects simultaneously while ensuring timely delivery of all tasks
• Strong analytical and problem-solving skills to identify areas of improvement and implement effective solutions
• Prior experience working in a fast-paced environment, partnering with senior stakeholders to deliver business outcomes
• Knowledge of performance management strategies and tools, including KPIs, performance evaluations, and employee development plans
• Understanding of industry regulations and legal requirements related to HR and employee management
• Prior experience leading change management across large organizations

About the Role: 

Motive is looking for an experienced Associate Manager of Technical Support to join our Global Technical Support Engineering organization. In this role, you will be focused on leading a growing team of highly technical field engineers in addition to leading strategic projects. Developing the team’s technical knowledge and soft skills through regular meetings, objectives, and on-the-job coaching will be a critical function of the position. Motive is rapidly growing and will continue to scale at a fast pace

What You’ll Do: 

• Provide day-to-day management for direct reports, ensuring they can be successful in assigned performance objectives.
• Setting team goals in alignment with Technical Support objectives, and assisting direct reports in the definition and attainment of individual goals.
• Advocating for customers and defining ways to contribute to the customer experience continually.
• Key partner to product teams and development teams, collaborating with engineering to resolve core product issues.
• Partner with the support operations and delivery teams to identify, monitor, and report trends.
• Build, implement, and improve internal reporting and other processes to optimize team productivity.
• Serve as the top-line escalation point for high-priority support cases, including overall triage and management.
• Deliver strategic projects on a timely basis.
• Report metrics and case management updates to the Technical Support Manager and Director
• Speak with customers, if needed, for escalated and urgent inquiries to minimize customer churn
• Provide a 360 loopback to Product and Engineering
• Create & Contribute to the knowledge base & documentation of the resources and processes
• Shared responsibility for Manager On-Call duties as part of a schedule with the other Technical Support Managers.
• Proven ability to showcase change and impact on key org-level initiatives. 
• Learn quickly and adapt to Motive’s process and translate it into their own interactions with the team. 

What We’re Looking For: 

• Minimum 2-3 years of experience in a leadership role. 
• Excellent verbal and written communication skills and the ability to work effectively in a team environment.
• Knowledge in the Motives product line.
• Excellent presentation skills coupled with a strong leadership presence.
• Communication is a core strength. Heavy focus on using data to articulate a story or an issue.
• Excellent time management skills and a strong sense of urgency.
• Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; a real passion for solving technical problems.
• Experience working with and improving Support ticketing systems, tools, and processes
• Flexibility to handle critical cases after hours as needed.
• Ability to communicate complex ideas effectively verbally and in writing with both customers and internal stakeholders.
• Preferred Skill Set: SFDC Reporting, Tableau, GSuite/MS Office, Data Analytics, etc.
  
  

Location: PK - Lahore (On-Site)( Timing 6pm-3am)

Job Type: Full-Time

Who We Are: 

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

 Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.

Job Description:

As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.

Role Overview

We are looking for a skilled and customer-focused IT Support Engineer who can deliver high-quality technical support across endpoint systems, SaaS applications, and core IT services. This role requires hands-on experience with MacOS, Windows, and Linux environments, strong troubleshooting abilities, and the capability to support users both onsite and remotely. The ideal candidate will also have exposure to modern IT operations, including MDM platforms, ticketing systems, cloud productivity tools, and emerging AI-driven support workflows

What You’ll Do

• Provide end-to-end IT support across MacOS, Windows, and Linux environments, including mass OS installations, upgrades, and configurations
• Manage employee onboarding and offboarding (onsite and remote), covering device provisioning and MDM enrolment
• Provide IT Support for MDM platforms such as Kandji and Microsoft Intune 
• Hands-on MacOS support and advanced troubleshooting for Windows OS issues
• Support enterprise SaaS tools including Google Workspace (G Suite), Okta, Salesforce, and collaboration platforms
• Provide onsite support for office users and remote support via Jira tickets, email, and Slack
• Maintain accurate IT asset inventory and device lifecycle records
• Assist with basic network and infrastructure troubleshooting and maintain awareness of next-generation firewalls
• Basic understanding of current AI trends and how AI can assist in IT support ticket management

What We’re Looking For

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
• 1–6 years of IT support experience in a corporate or fast-paced environment
• Strong working knowledge of MacOS and Windows, with basic Linux familiarity
• Hands-on experience with MDM solutions (Kandji, Microsoft Intune, or similar)
• Solid understanding of ticketing systems such as Jira Service Management
• Practical experience supporting GWS, SSO, CRM, VoIP and other SaaS applications
• Good foundational knowledge of networking concepts (TCP/IP, DNS, DHCP, VPNs) and general infrastructure
• Awareness of modern IT security concepts and tools, including next-generation firewalls
• Understanding of how AI and automation are applied in IT support workflows
• Strong communication and customer-handling skills with a problem-solving mindset
• Flexibility to work varying hours or shifts when required
• Relevant certifications (CCNA, Microsoft 365, etc.) and call-center IT support experience are a plus

About the Role

As a Senior Manager, Commercial Account Management, you will lead a team responsible for fast-growing accounts that sit between SMB and Mid-Market, often requiring more nuanced account management strategies. Your team of Commercial Account Managers will own monthly and quarterly revenue targets by expanding and retaining customers who have grown beyond the SMB stage but are not yet in Mid-Market.

You’ll shape and scale a global commercial sales team through coaching and structured processes. While the role is primarily remote, you will oversee Commercial Account Managers based in Pakistan (Islamabad or Lahore) and should be willing to travel periodically for strategic planning and in-person collaboration.

What You’ll Do

• Meet and exceed commercial revenue goals through a team of Account Managers focused on growing and retaining existing commercial accounts.
• Set and optimize pipeline targets (both inbound and outbound), ensuring that KPIs align with organizational and revenue objectives.
• Drive consistent execution of Motive’s sales methodologies, partnering with sales operations to ensure CRM alignment, training, and coaching programs.
• Guide your team on prospecting, qualifying, selling, and closing upsell or cross-sell deals within existing commercial accounts, helping them hit monthly, quarterly, and annual quotas.
• Implement and maintain disciplined pipeline planning, collaborating with leadership for accurate forecasting.
• Oversee the team’s effective use of Motive’s product suite (VG, Dashcam, Motive Card, new solutions), reinforcing best practices in negotiation and value positioning.
• Coach Account Executives through regular call reviews, deal strategy sessions, and performance evaluations to continuously enhance sales performance.
• Provide leadership with clear forecasts and trend analyses, highlighting growth opportunities and potential risks within the Commercial segment.
• Step in as needed to support demos and negotiate more complex or higher-value Commercial deals.

What We’re Looking For

• 5+ years of international sales experience (US market strongly preferred).
• 2+ years of proven success in sales leadership (managing or mentoring teams), ideally in a tech or product-focused environment.
• A strong track record in B2B sales with moderate to complex deal structures.
• Exceptional contractual and negotiation skills, effective at mid-tier transaction sizes.
• Proficiency in pipeline management and holding teams accountable for accurate forecasting.
• Excellent communication and leadership abilities; comfortable motivating and directing a diverse commercial team.
• A resourceful mentality, adept at thriving in fast-paced and ambiguous market conditions.

About the Role:

As an SMB Outbound Account Executive, you’ll have the opportunity to work with our largest line of revenue. SMB customers make up the majority of our customer base and are our largest revenue stream. We are looking for sales professionals who are competitive, driven, strong communicators, and consistently practice refining their skillset. You should be coachable and relentless towards hitting your goals and targets.

What You'll Do:

• High volume cold calling, prospecting new business and making outbound calls. Expect to have a high volume of outbound calls with a small number of qualified prospects responding. This is a cold-calling full-cycle sales role.
• Demo Motive software to prospective fleet managers and drivers. 
• Survey prospects to understand pain points within their business so you can align those business needs with the Motive solution.
• Educate fleet managers and drivers about Motive, understand their requirements, and help them get started with Motive.
• Maintain a consistent pipeline of qualified prospects and provide accurate forecasts for revenue.
• Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
• Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
• Constantly study and deepen understanding of market trends to enable consultative insight.

What We're Looking For:

• Preferably 2+ years of outbound sales experience preferably with B2B international clients (US/Canada/UK)
• Repeated success with a full sales motion - strong track record of hunting, exceeding quotas and rapidly growing your book over time, backed up by data
• Strong end-to-end ownership attitude from prospecting, demonstrations, to closing.
• Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver
• History of working independently with a data-driven mindset for charting a path to short, medium, and long-term sales goals
• Best-in-class communication skills, with the ability to successfully convey key value propositions and quickly manage objections
• Bachelor's Degree (preferably an overseas degree from US/UK/Canada) and/or exposure to US/Canada/UK B2B customers. #LI-MS3

About the Role:

As an SMB Outbound Account Executive, you’ll have the opportunity to work with our largest line of revenue. SMB customers make up the majority of our customer base and are our largest revenue stream. We are looking for sales professionals who are competitive, driven, strong communicators, and consistently practice refining their skillset. You should be coachable and relentless towards hitting your goals and targets.

What You'll Do:

• High volume cold calling, prospecting new business and making outbound calls. Expect to have a high volume of outbound calls with a small number of qualified prospects responding. This is a cold-calling full-cycle sales role.
• Demo Motive software to prospective fleet managers and drivers. 
• Survey prospects to understand pain points within their business so you can align those business needs with the Motive solution.
• Educate fleet managers and drivers about Motive, understand their requirements, and help them get started with Motive.
• Maintain a consistent pipeline of qualified prospects and provide accurate forecasts for revenue.
• Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
• Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
• Constantly study and deepen understanding of market trends to enable consultative insight.

What We're Looking For:

• 2+ years of outbound sales experience preferably with B2B international clients (US/Canada/UK)
• Repeated success with a full sales motion - strong track record of hunting, exceeding quotas and rapidly growing your book over time, backed up by data
• Strong end-to-end ownership attitude from prospecting, demonstrations, to closing.
• Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver
• History of working independently with a data-driven mindset for charting a path to short, medium, and long-term sales goals
• Best-in-class communication skills, with the ability to successfully convey key value propositions and quickly manage objections
• Bachelor's Degree (preferably an overseas degree from US/UK/Canada) and/or exposure to US/Canada/UK B2B customers. #LI-MS3

About the Role

As an SMB Account Manager, you’ll have the opportunity to work with Motive's largest line of revenue. SMB customers make up the majority of Motive's customer base and are our largest revenue stream. We are looking for professionals who have a proven track record of success, are highly motivated, have international exposure to US customers and culture, and consistently practice refining their skillset.

A successful SMB Account Manager is coachable, receptive to feedback, has a willingness to learn, and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, a high attention to detail, and a natural ability to convey and relate ideas to others are required for this role. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced, quota-driven environment and be flexible with changing processes.

What You'll Do

• Develop strong executive relationships and a deep understanding of each client’s business in order to identify opportunities for growth and expansion within your SMB customer base.
• Survey prospects to understand pain points within their business so you can align those needs with the Motive solution.
• Demo Motive software and solutions to fleet managers or your larger, more strategic SMB customers.
• Collaborate with your account team—customer success managers, support, product specialists, sales engineers, data analytics, and more—to support and grow your customers.
• Support contract renewals by proactively engaging clients on upcoming renewals, ensuring a smooth process that minimizes churn.
• Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions.
• Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
• Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
• Constantly study and deepen understanding of market trends to enable consultative insight.

What We're Looking For

• Bachelor’s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
• 2+ years of relevant or transferable work experience (post a higher education degree).
• Strong end-to-end ownership attitude from identifying opportunities, running demos, involving partner teams, to closing deals.
• Leadership and/or management experience with the ability to influence both internal stakeholders and key decision makers externally.
• Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver.
• Best-in-class communication skills, with the ability to successfully convey key value propositions and quickly manage objections.

Please review our Candidate Privacy Notice here.

About The Role:

As a Spanish speaking Account Manager, you’ll have the opportunity to work with Motive's largest line of revenue. SMB customers make up the majority of Motive's customer base and are our largest revenue stream. We are looking for professionals who have a proven track record of success, are highly motivated, have international exposure to US customers and culture, and consistently practice refining their skillset.

A successful Spanish Account Manager is coachable, receptive to feedback, has a willingness to learn, and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, a high attention to detail, and a natural ability to convey and relate ideas to others are required for this role. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced, quota-driven environment and be flexible with changing processes.

 What You'll Do:

• Develop strong executive relationships and a deep understanding of each client’s business in order to identify opportunities for growth and expansion within your SMB customer base.
• Survey prospects to understand pain points within their business so you can align those needs with the Motive solution.
• Demo Motive software and solutions to fleet managers or your larger, more strategic SMB customers.
• Collaborate with your account team—customer success managers, support, product specialists, sales engineers, data analytics, and more—to support and grow your customers.
• Support contract renewals by proactively engaging clients on upcoming renewals, ensuring a smooth process that minimizes churn.
• Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions.
• Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
• Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
• Constantly study and deepen understanding of market trends to enable consultative insight.

What We're Looking For:

• Proficiency in both English & Spanish languages (written and verbal)
• 2+ years of relevant or transferable work experience (post a higher education degree).
• Strong end-to-end ownership attitude from identifying opportunities, running demos, involving partner teams, to closing deals.
• Leadership and/or management experience with the ability to influence both internal stakeholders and key decision makers externally.
• Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver.

About the Role: 

Motive is looking for an experienced Technical Account Manager (TAM)  to join our Global Technical Support organization to provide white-glove service, technical support, and executive-level communications to our customers. In this role, you will be adept at both building relationships and resolving issues. As a Technical Account Manager, your workday is focused on a proactive review of a group of customers along with providing coaching and assistance to Technical Support Engineers for customers in your assigned segment. Additionally, you will be proactively working on technical support cases, upcoming feature consultation, issue escalation, training recommendations, and communicating procedural and status updates on the customer’s environment. You'll excel at solving problems quickly and efficiently and have a keen focus on finding a root cause to even the most obscure problem. You act as the customer advocate as you work closely with engineering, product management, and other key areas to innovate and improve performance around product requirements, enhancements, process improvements, and industry best practices. 

What You’ll Do: 

• Account Ownership: Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts. Build and maintain proactive partnerships with technical contacts at assigned accounts. Create, maintain, and improve account-specific technical documentation.
• Strategic Oversight: Maintain a macro-level understanding of account business needs and support activities.
• Performance Standards: Exceed benchmarks for response quality, timeliness, and customer satisfaction.
• Proactive Programs: Operate and drive account health campaigns for your portfolio of customers. 
• Relationship Management: Build internal and external relationships to resolve technical issues across all organizational levels.
• Technical Problem Solving: Collaborate with Product and Engineering to implement hardware, data, or process fixes with minimal user disruption.
• Root Cause Analysis: Use data tools to trace inconsistencies and bugs, reporting findings to senior technical teams.
• Case Management: Own end-to-end resolution of escalated cases to ensure a premium customer experience.
• Issue Lifecycle Management: Own the troubleshooting, identification, and resolution process for all assigned customer issues.
• Release Readiness: Monitor upcoming product releases to ensure seamless transitions for customers. Advocate for customers in Motive beta programs.  
• Query Development: Create SQL-based queries to identify and address emerging technical issues.
• On-Call Support: Participate in rotations and provide off-hours assistance for upgrades and change management. 

What We’re Looking For: 

Professional Experience & Performance

• 1 to 2 years of experience in Technical Support with a permanent employment status.
• Demonstrated history as an exceptional performer with a proactive "above and beyond" mindset.

Communication & Collaboration

• Full professional fluency in spoken and written English.
• Exceptional communication skills across all mediums (written, live chat, video conference, and in-person).
• Ability to provide concise, high-impact updates to stakeholders and senior engineering teams during escalations.
• A collaborative partner capable of working effectively in a professional, cross-functional environment.

Technical Expertise

• Advanced analytical skills to trace complex issues across hardware, APIs, and databases, using tools like SQL and log parsing to identify root causes and implement scalable, proactive solutions.
• Systems & Infrastructure: Experience managing hardware fault analysis, firmware upgrades, and change management practices.
• Deep familiarity with Motive’s product suite, specifically focusing on Compliance, Asset, and Safety.
• Integrations: Familiarity with third-party systems, including Transportation Management (TMS) or similar platforms. 
• API Proficiency: Strong understanding of API-based troubleshooting (advanced expertise is a significant plus).
• Domain Knowledge (Desirable): Familiarity with telematics and fleet management solutions, specifically focusing on Compliance, Asset, and Safety.

Strategic Problem Solving

• Ability to identify technical trends and implement solutions that prevent field failures.
• Experience evaluating bespoke, highly complex custom configurations and their impact on user workflows.
• Strong analytical skills with the ability to manage critical escalations in high-pressure environments.

Education & Availability

• Background: Technical degree in Computer Science or Engineering preferred, or equivalent practical experience.
• Flexibility: Willingness to participate in an on-call rotation and work outside standard hours to facilitate customer upgrades.

About the Role: 

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both Spanish and English.

What You’ll Do: 

• Provide bilingual Spanish & English Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during  Pacific Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

What We’re Looking For: 

• Bilingual: Fluent in speaking Spanish and English (US)
• Skilled in written communication (both Spanish and English)
• Natural instinct to empathize with users
• Strong analytical skills
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

About the Role

As a Commercial Account Manager, you will work with growing and strategically important customers. Professionals in this role generally build on their SMB experience, handling larger, more complex accounts that require a nuanced understanding of the Motive platform and the customer’s operational challenges. We are looking for individuals with a track record of success, strong motivation, exposure to US customers, and a commitment to refining their sales and account management skillset.

A successful Commercial Account Manager is coachable, receptive to feedback, has a willingness to learn, and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, and a high attention to detail are essential. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. Expect a fast-paced, quota-driven environment where adaptability is key.

What You'll Do

• Develop strong executive relationships and a deep understanding of your commercial clients’ businesses in order to identify opportunities for growth and expansion.
• Conduct thorough needs analysis to align customer pain points with the Motive solution.
• Perform compelling product demos tailored to the unique needs of your commercial accounts.
• Collaborate with cross-functional teams—customer success, support, product specialists, sales engineers, analytics, and more—to optimize growth opportunities for your customers.
• Manage contract renewals and minimize churn, ensuring maximum revenue retention through proactive communication and strategic account planning.
• Proactively resolve issues by identifying root causes, determining the best course of action, and implementing solutions.
• Strategically plan to meet and exceed sales goals and revenue quotas.
• Deepen your understanding of the Motive platform and market trends to provide consultative insight to customers and internal teams.

What We're Looking For

• Bachelor’s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
• 4+ years of relevant or transferable work experience (post a higher education degree).
• Demonstrated success in an end-to-end sales or account management environment, including complex deal management.
• Effective leadership or influencing skills with the capacity to manage both internal stakeholders and customer executives.
• Strong relationship-building skills with the ability to engage decision-makers by understanding their business challenges and mapping them to Motive’s offerings.
• Excellent communication skills for presenting, negotiating, and overcoming objections in a consultative environment.
• Proven experience managing contract renewals and mitigating churn to drive revenue retention.

About the Role:

As a Technical Program Analyst, you will report to the Manager of Technology Operations and will be responsible for overseeing the systems and tools powering our Global Solutions Engineering Organization, including Salesforce, Slack, Jira, Scoro and others. We’re looking for an experienced, dynamic, and growth-oriented individual to drive a state-of-the-art agent experience that is rooted in Salesforce and its supporting ecosystem. You're a good fit if you have an interest and aptitude in understanding the business needs deeply and designing thoughtfully for efficiency, the highest quality, and scalability. You think about the customer and user experience first as you think through solutions and help identify ways to drive improvements.

What You'll Do:

• Learn about the business needs and utilize your deep knowledge of technology to design processes and automation to create the most efficient tool configuration possible
• Participate in the evaluation and selection of technology tools used by Internal teams
• Support the members of the management team to accomplish technology goals
• Manage incoming tools/system access and configuration requests
• Triage day-to-day issues that arise for internal and external tools
• Partner with IT and engineering to implement and troubleshoot new processes and workflows

What We're Looking For:

• 5+ years of experience in a Technology operations role or as a Salesforce Business Analyst
• A deep and ever-improving understanding of Salesforce Sales Cloud and the surrounding ecosystem, including 3rd party products
• Strong project management and process improvement skills
• Effectively juggled multiple priorities in a fast-paced, dynamic environment and has a passion for learning new technologies and quickly becoming the resident expert
• Strong communication that partners effectively with different teams to drive results
• Proven experience implementing and improving systems powering Sales Engineering Teams
• Preferred one of the following certifications:
  • Salesforce Administrator
  • Salesforce Business Analyst
  • Sales Cloud Consultant

About the Role:

As an Commercial Outbound Account Executive, you’ll have the opportunity to work with one of Motive's largest lines of revenue. We are looking for sales professionals who are competitive, driven, strong communicators and consistently practice refining their skillset. 

A successful Commercial Account Executive is coachable, receptive to feedback, has a willingness to learn and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, a high attention to detail and a natural ability to convey and relate ideas to others are required for this role. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced, quota-driven environment and be flexible to change.

What You'll Do:

• Prospect and win new business for Motive through developing strong executive relationships within key prospects to drive expansion of that business with all major accounts, growing share of wallet through developing a deep understanding of each client’s business and identifying opportunities for additional collaboration.

• Survey prospects to understand pain points within their business so you can align those business needs with the Motive solution.

• Demo Motive software to prospective fleet managers and drivers.

• Partner with the balance of your account team, including Account Managers and Freight Ops, and leverage customer analytics and other available resources to optimize buying decisions.

• Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions

• Effectively plan to meet and exceed your ongoing business goals and revenue quotas

• Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business

• Constantly study and deepen understanding of market trends to enable consultative insight

What We're Looking For:

• 3+ years of outbound sales experience preferably with B2B international clients (US/Canada/UK)

• Repeated success with a complex sales motion - strong track record of hunting, exceeding quotas and rapidly growing your book over time, backed up by data

• Strong end-to-end ownership attitude from prospecting, demonstrations, to closing.

• Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver

• History of working independently with a data-driven mindset for charting a path to short, medium, and long-term sales goals

• Best-in-class communication skills, with the ability to successfully convey key value propositions and quickly manage objections

• Bachelor's Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.  #LI3

If you’re interested in joining our team but don't see an opportunity that you'd like to apply to, please send us your resume. We'll keep your information on file and will reach out if we find a match!  

About the Role:

We are looking for senior sales professionals who are competitive, driven, strong communicators and people leaders. You will be scaling and managing global sales teams and consistently achieving monthly and quarterly revenue targets selling technology products and services to businesses. You will be managing the operation and execution of a sales team at one of our Pakistan offices and should be based in/willing to travel to Islamabad or Lahore.

What You'll Do:

• Meet and exceed bookings and revenue targets with a team of Account Executives
• Set inbound / outbound appointment and pipeline targets and ensure consistent execution/ accountability and execute KPIs and other operating metrics to assess team effectiveness
• Ensure consistent execution of end-to-end sales playbook, and work closely with sales operations to align CRM process and also sales management training and coaching programs to ensure consistency and effectiveness across the organization
• Teach and measure your sales team key responsibilities which include prospecting, qualifying, selling and closing new business to existing and net new customers and assist in achieving / exceeding quota targets on a monthly, quarterly, annual basis
• Pipeline planning - Follow a disciplined approach to maintaining a pipeline - keep pipeline current
• Be proficient in and bring all Motive offers to bear on sales pursuits including ELD, Dashcam and new products. Share best practice sales and negotiation skills and sell ’s value and benefits.
• Listening to calls and coaching the Account Executives to improve skill set and mentor Account Executives
• Understand, audit and forecast business to leadership
• Deliver Demos & Negotiate deals sourced by the Account executives. 

What We're Looking For:

• 2+ years in Sales leadership (plus), technology/product company preferred
• At least 4+ years in International Sales, US Market preferred
• Bachelor's Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers  
• Proven track record in SaaS sales and demonstrated success with transactions and a short sales cycle in a fast-paced competitive market
• Exceptional contractual and negotiation skills
• Ability to mentor and hold team accountable for pipeline management
• Self-starter who can take on an ambiguous project and be resourceful to get it doneI- #LMS3#

About the Role

As a Manager, SMB Account Management, you’ll have the opportunity to work with Motive’s largest volume of customers, who collectively represent the majority of Motive’s revenue stream. Our technology solutions create efficiencies and drive revenue growth for businesses in the physical economy—trucking, freight & logistics, construction, oil and gas, local delivery/services, and more.

We’re looking for a seasoned sales leader who is driven, an exceptional communicator, and a strong people manager. In this role, you will scale and manage a global team of SMB Account Managers, guiding them to achieve monthly and quarterly revenue targets by selling Motive’s products and services into existing SMB customer accounts. While this role is primarily remote, you’ll oversee day-to-day operations of the SMB Account Management team and should be willing and able to travel occasionally to one of our Pakistan offices (Islamabad or Lahore).

What You’ll Do

• Lead and exceed bookings and revenue targets through a team of SMB Account Executives who focus on growing existing customer accounts.
• Define inbound/outbound appointment and pipeline targets, ensuring consistent execution, accountability, and performance metrics (KPIs).
• Drive consistent execution of Motive’s sales playbook, collaborating with sales operations to align CRM processes, training, and coaching programs.
• Coach and measure the team’s effectiveness in prospecting, qualifying, selling, and closing upsell or cross-sell opportunities with SMB customers to achieve quota.
• Oversee disciplined pipeline planning, ensuring accurate forecasts and clear deal status for leadership visibility.
• Leverage Motive’s portfolio (VG, Dashcam, Motive Card, new products) in every sales pursuit, emphasizing best practices in negotiation and value-based selling.
• Regularly review calls and coach Account Executives to continuously improve their sales capabilities, focusing on shorter sales cycles typical in SMB segments.
• Track, audit, and forecast business performance to leadership, highlighting trends, risks, and opportunities.
• Step in to support demos and negotiate larger or more complex deals as needed.

What We’re Looking For

• 4+ years in international sales (US market preferred).
• 2+ years in sales leadership (plus), ideally within a technology or product-driven company.
• Proven B2B sales track record with short sales cycles in a fast-paced, highly competitive market.
• Outstanding contractual and negotiation skills.
• Demonstrated ability to enforce pipeline management best practices.
• A self-starter mindset—comfortable taking on ambiguous projects and leveraging resources to drive them to completion.

About the Role

As a Mid-Market Account Manager, you will leverage your experience to manage a select group of large US-based customers within a specialized book of business. Building on success in SMB or Commercial roles, this position requires an advanced skill set in selling software solutions and navigating more complex organizational structures. Familiarity with relevant industries for Motive is strongly preferred.

A successful Mid-Market Account Manager is dedicated to continuous learning, has robust interpersonal skills, and can strategically guide customers toward solutions that best address their operational, safety, and financial goals. You’ll thrive in a fast-paced, quota-driven environment and benefit from a close collaboration with cross-functional teams.

What You'll Do

• Build lasting executive relationships with larger US-based clients to drive growth and expansion within a more focused book of business.
• Conduct in-depth discovery to align Motive’s offerings to customers’ operational and strategic challenges.
• Present comprehensive product demos and proposals for customers with complex needs and decision-making processes.
• Collaborate with customer success, support, product specialists, sales engineers, and data analysts to tailor solutions and improve customer satisfaction and retention.
• Own the contract renewal process and implement advanced retention strategies, leveraging insights and data to minimize churn and maximize revenue growth.
• Troubleshoot issues promptly, identifying the best course of action in line with both customer success and Motive’s business objectives.
• Drive strategic account planning to achieve and exceed higher-value revenue targets.
• Continuously refine your understanding of the Motive platform, industry trends, and best practices to offer proactive, consultative insights.

What We're Looking For

• Bachelor’s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
• 6+ years of relevant work experience, particularly in managing larger US-based accounts with a smaller book of business (around 50 or fewer high-value customers).
• Proven software sales experience and ideally relevant industry experience in Motive’s verticals (e.g., transportation, logistics, construction).
• Demonstrated skill in complex deal management, from discovery and demonstration to negotiation and closing.
• In-depth experience driving contract renewals and revenue retention within mid-market or enterprise customer segments.
• Leadership or influencing capability to effectively manage internal and external stakeholders, including executive-level customer contacts.
• Exceptional communication, presentation, and negotiation skills, with an emphasis on consultative sales approaches.

About the Role: 

As a Sales Data Engineering Manager you will be part of the core data team building out world class sales data products that will drive Motive Sales.  You will be working on the intersection of all data streams in the company and support our reps globally.  You will partner closely with both the Sales, Product, & Marketing teams. We are seeking strong team players who thrive on innovation and continuous improvement. We pride ourselves on our culture, and ability to work effectively across a highly diversified team. 

Responsibilities:

Build data roadmap for the sales data engineering team building both internal and external data products. 

Drive innovation in our sales data products with the application of AI in both the processes we work on to the products we deliver.

Build teams to scale out our maturing set of analytics products.

Be deeply technical and continue to code and drive technical standards within the team.

Architect and design data models in collaboration with data and product teams.

Communicate effectively and drive strategy across multiple teams and projects.

Qualifications:

• Bachelor's degree or higher in a quantitative field, e.g. Computer Science, Math, Economics, or Statistics
• Knowledge of Sales Cycles and B2B Sales
• 10+ years experience in Data Engineering, and 3+ years managing a team
• Expertise with data engineering stack, dBt, Snowflake, airflow, data observability tools, AWS, pyspark.
• Expertise in SQL and Python
• Great planning and roadmapping skills
• Excellent communication, collaboration, and people skills

What You'll Do:

• Meet and exceed bookings and revenue targets with a team of Sales Managers each managing their own team of Account Executives
• Establish inbound/outbound appointment and pipeline targets, ensure consistent execution and accountability, and track KPIs and other operating metrics to assess team effectiveness.
• Ensure consistent execution of end-to-end sales playbook, and work closely with sales operations to align CRM process.
• Deliver sales management training and coaching programs to ensure consistency and effectiveness across the organization
• Teach and measure your sales teams key responsibilities which include prospecting, qualifying, selling and closing new business to existing customers and assist in achieving / exceeding quota targets on a monthly, quarterly, annual basis
• Follow a disciplined approach to maintaining a current pipeline
• Be proficient in and leverage all Motive offerings in sales pursuits, including ELD, Dashcam, Motive Card, and new products. Share best practices in sales and negotiation skills, highlighting Motive’s value and benefits.
• Listening to calls and coach Account Executives/Sales Managers to improve skills
• Understand, audit, and forecast business to leadership

What We're Looking For:

• 4+ years in International Sales, US Market preferred
• 2+ years in Sales leadership (2nd line leadership preferred), technology/product company preferred
• Proven track record in B2B sales and demonstrated success with a short sales cycle in a fast-paced competitive market
• Exceptional contractual and negotiation skills
• Ability to understand and hold team accountable for pipeline management
• Self-starter who can take on an ambiguous project and be resourceful to get it done