About the Opportunity

Cleerly is seeking a Senior Client Success Manager to own and manage client relationships within a defined territory. This role will serve as the day-to-day liaison for healthcare clients—ensuring successful onboarding, driving adoption, addressing concerns, and promoting long-term satisfaction and expansion.

The ideal candidate will have experience in healthcare or health tech, demonstrate strong communication and relationship-building skills, and bring a data-driven mindset to proactively manage client health and success.

About the Team

The Client Success role is pivotal in ensuring strong, long-lasting relationships with our clients. This position is responsible for managing day-to-day communication, acting as the main liaison between the client and our internal teams. By owning the client relationship, the Client Success Managers ensure that all client needs, concerns, and goals are addressed in a timely and effective manner. They represent the client's voice internally, advocating for their interests and ensuring alignment with our company’s objectives.

This role reports directly to the VP of Client Success and works daily with Implementation, Sales, and Product amongst other teams. 

Responsibilities

Client Ownership & Relationship Management

• Serve as the primary point of contact for clients within the assigned territory
• Build strong, trusting relationships with clinical and administrative leaders at hospitals, imaging centers, and cardiology practices
• Conduct regular business reviews, utilization assessments, and check-ins to ensure client satisfaction and retention
• Meet key performance indicators (KPIs) for the Client Success team, including Net Promoter Score (NPS), client retention (volume, logo), and referenceability. Use data-driven insights to continuously improve client success initiatives and enhance client satisfaction

Onboarding & Adoption

• Partner with Client Services and Implementation teams to ensure seamless onboarding and launch of Cleerly solutions
• Drive initial and ongoing adoption through best practices, education, and alignment with client goals
  
  

Client Health Monitoring

• Track key client metrics (utilization, turnaround times, NPS, etc.) and proactively identify and resolve risks to success
• Leverage internal data to provide strategic insights to clients and recommend workflow enhancements

Retention & Growth

• Collaborate with Sales and Partnerships to identify opportunities for renewals, upsells, and expansion
• Champion the voice of the customer internally, contributing feedback to product and service teams

Cross-Functional Collaboration

• Act as the bridge between clients and internal teams (Sales, Product, Clinical, Marketing) to ensure alignment and excellence in service
• Support pilots and product rollouts specific to your territory’s client base
  
  

Requirements

• Bachelor’s degree; background in healthcare, life sciences, or business is preferred
• 7 + years of experience in client success, account management—preferably in a healthcare or SaaS environment
• Experience working directly with health systems, cardiology groups, or outpatient imaging centers is highly desirable. 
• Startup (Series A-C) experience preferred, not required.
• Exceptional communication, interpersonal, and problem-solving skills
• Self-starter with strong organizational skills and the ability to manage multiple accounts with minimal supervision
• Familiarity with CRM platforms (Salesforce preferred) and data dashboards (e.g., Tableau or Looker)
• Willingness to travel within the territory (up to 40%)
• Spanish speaking is a plus but not required

The base salary range for this role varies by location and is aligned to market benchmarks.

• Candidates located in higher-cost labor markets, including California, Washington, New York, New Jersey, Connecticut, Massachusetts, and Washington, DC represent the middle to high end of the range, while candidates located in all other U.S. locations represent the low to middle end of the range.
• Final compensation is determined based on location, experience, skills, and internal equity.

This role is eligible for a 15% target annual bonus, resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary: $135,000-145,000
• TTC: $155,250-166,750

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.

Motional is a leading autonomous driving company on a mission to make driverless vehicles a safe, reliable, and accessible reality. Backed by Hyundai Motor Group, Motional is at the forefront of the physical AI revolution. Motional isn’t just building first-of-its-kind technology; we are transforming transportation to create safer streets and more sustainable mobility options.

The Systems Readiness and Performance team is the crucial bridge between software development and real-world deployment. We are responsible for driving system design, for verifying and validating the autonomy stack, and for defining, measuring, and validating system performance targets. We work closely with stakeholders in autonomy, infrastructure, and operations to build the definitive safety case for the commercial launch of our fully driverless IONIQ 5 robotaxis in Las Vegas later this year.

We are seeking a highly skilled Software Engineer to play a critical role in evaluating and improving the performance of our autonomous vehicle (AV) technology. This engineer will be responsible for developing and implementing metrics and software tools, primarily using Python, to effectively measure, analyze, and report on the performance of our AV systems. Their work will directly contribute to accelerating the development of safe and reliable autonomous technologies by transforming complex AV data into actionable insights for the organization.

What You'll Be Doing:

• Design AV Performance Analysis Pipelines: Define, design, and implement key pipelines to extract on-road or simulated events and evaluate autonomous vehicle performance (e.g., lane change capability, oscillation/braking metrics, VRU emergence from occlusion).
• Develop Metrics Software and AI-Powered Tools: Leverage strong Python skills to develop frameworks, AI-powered tools, and systems for calculating, aggregating, and visualizing AV performance metrics from large datasets.
• Collaborate Cross-Functionally: Work with systems, software, AI, controls, simulation, and validation teams to understand needs and improve systems like Perception, Prediction, and Planning.
• Ensure Data Quality and Validation: Implement rigorous checks and validation processes to ensure the accuracy and integrity of data used for performance evaluation.
• Document and Share Knowledge: Create clear documentation for metrics and analysis tools, and share best practices with the engineering team.
• Advance Technical Expertise: Proactively evaluate and integrate new technologies and methodologies relevant to autonomous vehicles and software engineering.
  
  

What We're Looking For:

• 5+ years of software engineering experience and a Bachelor's degree in Computer Science or a related field; a Master's degree is a plus.
• Expert-level proficiency in Python and a strong understanding of modern software development principles and best practices.
• Strong analytical and problem-solving skills, particularly in the context of complex system performance evaluation and data analysis.
• Proficient with Git and standard version control workflows.
• Excellent communication and collaboration skills, with the ability to effectively communicate technical concepts and results to diverse audiences (engineers, product managers, leadership).
• Proven ability to work both independently and effectively as part of a multidisciplinary team.
• Strong attention to detail and a commitment to data quality, accuracy, and rigorous testing.
• Comfortable working in a fast-paced, agile, continuous integration/continuous delivery (CI/CD) environment.
  
  

Bonus Points (not required):

• Experience working with autonomous vehicle sensor data (e.g., LiDAR, camera, radar).
• Familiarity with simulation environments and data generated from AV simulations.
• Experience with data visualization tools (e.g., Looker) for presenting performance metrics.
• Knowledge of statistical analysis and machine learning techniques relevant to performance evaluation.

Success Metrics:

• Successful design and implementation of key autonomous vehicle performance metrics.
• Improvement in the efficiency and effectiveness of AV performance evaluation processes.
• Timely and accurate delivery of data and insights to AV development teams.
• Contribution to the overall advancement and safety of our autonomous vehicle technology.

This is a unique opportunity to make a meaningful impact at Motional by enhancing our data platform and accelerating development speed for our industry-leading autonomous vehicle metrics and capabilities ecosystem. We take pride in having some of the brightest and most dedicated talent in the world on our team. If you're innovative, driven, and eager to tackle challenges, we'd love to have you join us!

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand and at times for long periods; walk; use hands to finger, handle, or feel; reach with hands and arms. The employee must occasionally lift and move up to 50 pounds.

Travel Requirements (greater than 20%):

Expected to travel for 1-2 weeks each quarter visiting all of our testing sites - mostly to LV, but also domestically as needed for the business.

Working Environment:

The work environment characteristics described here represent those a team member encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The team member is regularly exposed to mechanical and computer parts. The team member is occasionally exposed to fumes and/or airborne particlesThe noise level in the environment is low to moderate.

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re looking for an experienced Manager, Map Production to lead a critical function within our Mapping Operations team. This role will manage a team of subject matter experts responsible for high quality map annotations, policy enforcement, and escalation resolutions in addition to driving performance and efficiency across a large, international vendor workforce.

The ideal candidate brings strong operational leadership, process optimization, and performance management experience. You will be responsible for building scalable workflows, establishing clear documentation and standards, and using data to continuously improve production performance. 

In this role, you will

• Lead and develop a team of 8-10 highly trained Operators through coaching, regular performance feedback, and career development support
• Foster a culture of accountability, operational excellence, and continuous improvement
• Own performance of a large, globally distributed workforce through data-driven management systems and clear, standardized operating procedures
• Ensure production targets for throughput, quality, and productivity are defined and consistently met
• Monitor operational metrics and proactively address performance regressions
• Identify opportunities to improve operational efficiency, scalability, and consistency across multiple mapping workflows
• Design and implement standardized processes that enable Operators to consistently produce high-quality annotations at scale
• Partner with Training, Product Operations, and Engineering to translate domain knowledge into scalable training and documentation
• Partner with Data Analytics to identify trends and drive targeted improvements with measurable results
• Advocate for user experience and pain points with Product Operations and Engineering to help identify tooling opportunities to improve performance metrics
• Support launch and scaling of new annotation initiatives and mapping programs

Required Qualifications

• 7-10 years of experience in Operations or Operational Strategy roles
• 5+ years of experience managing people and developing high-performing teams
• Strong experience with process optimization, standardization, and operational scaling
• Experience managing large operational programs with distributed teams
• Strong analytics skills and experience using data to drive performance improvements
• Experience developing clear operational documentation and workflows
• Experience working closely with Product Operations, Training, Data Analytics, and Engineering to improve operational workflows and tools

Desirable Qualifications 

• Experience in mapping, geospatial, AI data annotation, or autonomous vehicle operations
• Experience managing international or vendor-based workforces
• Familiarity with operational dashboards and analytics tools (e.g. SQL, Mode, Looker, Tableau, etc.)
• Experience launching or scaling large operational programs

The base salary range for this position is $115K - $165K per year. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

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