Position Overview

Woolpert is seeking a Program Director to lead business development and growth initiatives within the Industrial/Advanced Manufacturing practice. This role requires a licensed Architect or Engineer and is primarily responsible for driving sales and expanding market presence through the development, cultivation, and strengthening of client relationships. Remote work options available for the right individual. 

The Program Director will collaborate across multiple practice areas and service lines to identify and develop new business opportunities, ensuring that services are delivered in alignment with Woolpert’s commitment to excellence and its position as an industry leader. This role plays a critical part in shaping strategic growth initiatives while maintaining a high standard of client satisfaction and technical performance. The Program Director reports to the Private/Public Market Director.

We are unable to provide visa sponsorship for this position.  Applicants must already possess work authorization in the country the job is located.    #LI-SN1

Business Development

• Strengthen and expand existing client relationships to identify and pursue additional project opportunities aligned with the service line, practice area, and firm-wide strategy.
• Develop new client relationships that align with targeted client profiles, project types, and overall business objectives.
• Position and promote Woolpert as an industry leader within assigned markets, practices, and services to both new and existing clients.
• Provide early-stage project feasibility assessments and contribute strategic input to project design and planning.

Collaboration and Client Support

• Mentor and support Project Managers in negotiating project scope, schedules, fees, and contract terms.
• Partner with Project Managers to proactively identify, address, and resolve project issues that may impact client objectives or satisfaction.
• Clearly define, communicate, and manage client needs and expectations throughout the project lifecycle.
• Maintain continuous and proactive communication with stakeholders (clients, client leadership, and internal teams) to anticipate, address, and resolve project-related challenges.

What You Will Bring:

•  Bachelor’s or Master’s degree in architecture, Mechanical Engineering, Civil Engineering, Electrical Engineering, or a related discipline required.
• 15+ years of relevant professional experience within the Industrial/Advanced Manufacturing sector.
• Current professional licensure/registration in the applicable discipline.
• Proficiency in Microsoft Office 365 applications, including Word, Excel, Teams, SharePoint, Outlook, and PowerPoint; working knowledge of AutoCAD and Bluebeam required.
• Ability and willingness to travel as needed to support the objectives and demands of the practice area.

General Aptitude

• Demonstrated ability to make sound, data-driven decisions and recommendations through the effective evaluation and synthesis of information.
• Exhibits an enterprising, innovative, and proactive leadership and management approach.
• Proven leadership capabilities with the ability to influence, guide, and inspire teams and stakeholders.
• Ability to research, define, and manage multiple project scopes, schedules, and budgets concurrently.
• Skilled in establishing and maintaining strong working relationships with clients, vendors, leadership, and internal teams.
• Strong negotiation, conflict resolution, and problem-solving abilities.
• Excellent facilitation and meeting leadership skills, with the ability to drive productive outcomes.
• Exceptional verbal and written communication skills, including the ability to deliver clear, compelling presentations.
• Solid understanding of project management principles, with the ability to facilitate technical discussions as needed.
• Highly organized, with the ability to manage multiple, competing priorities in a dynamic environment.
• Engaging professional demeanor supported by strong interpersonal and relationship-building skills.

Benefits You Will Love

Certified as a Great Place to Work, Woolpert is one of the fastest-growing architecture, engineering, and geospatial companies in the world. With over 75 offices and countless projects around the globe, you’ll work on meaningful assignments that improve quality of life around the world. In addition to offering competitive pay, we provide employees with a robust set of unique benefits, including:

• Freedom to Work program: Set your own schedule and location (as appropriate).
• Principal program: Earn the opportunity to become an owner of the firm.
• Flexible paid time off/vacation: Take time off when it makes sense for you and your team.
• Career development: Explore a wide range of learning and growth opportunities within and across industries.
• Health, life, vision, and dental insurance: Cover all your medical bases.
• Paid sick time, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more!

Xometry is seeking highly motivated Mechanical Engineers to act as customer-facing Technical Account Managers (TAMs). These TAMs will be embedded within our most strategic accounts, acting as an extension of their engineering teams. This role is a unique blend of customer engagement, technical expertise, and operational execution. TAMs will report into Operations but will work very closely with Sales to drive growth and ensure customer satisfaction.

This is a unique opportunity to join a dynamic and growing company at the forefront of digital manufacturing. If you are a highly motivated Mechanical Engineer with a passion for customer success and a desire to make a real impact this is the role for you.

Responsibilities:

Customer Integration:

• Become a trusted advisor and technical expert for assigned enterprise accounts
• Weekly onsite visits at customer and partner locations, building relationships and understanding their needs
• Collaborate closely with customer engineers on Design for Manufacturing (DFM) to optimize projects for Xometry's platform
• Proactively identify and address potential manufacturing challenges
• Stay informed about upcoming customer projects and initiatives to ensure alignment with Xometry's capabilities

Order Fulfillment and Quality:

• As customer projects are awarded to Xometry, ensure orders are directed to the most qualified manufacturers within our network
• Conduct monthly on-site audits of manufacturing partners to ensure they meet Xometry's quality standards and customer specifications
• Manage projects to successful completion, overseeing production, and ensuring on-time delivery
• Handle critical communications, order changes, and escalations related to customer orders
• Monitor customer-specific dashboards to track order progress, delivery metrics, and quality performance

Sales and Account Growth:

• Partner with Enterprise Sales Executives to drive account growth and retention
• Identify opportunities for expanding Xometry's services within existing accounts
• Provide technical expertise and support during the sales process
• Gather customer insights and feedback to inform sales strategies

Qualifications:

• Bachelor's degree in Mechanical Engineering or a closely related field such Aerospace Engineering, Product Design/Development, or Industrial Engineering is required
• 7+ years of experience in manufacturing, product development, and project management
• Experience in the aerospace industry is highly preferred
• Strong understanding of manufacturing processes and DFM principles, particularly as they apply to CNC applications
• Experience in CNC Machining, Tube Bending, Composites, or 3D printing is preferred
• Proficiency in modelling and drafting software such as Solidworks
• Excellent communication, interpersonal, and problem-solving skills
• Experience with CRM systems such as Salesforce
• Proficiency in Google Suite and Microsoft Office Suite
• Ability to travel to customer and partner sites up to 50%, travel could be short notice and range from short day trips to multi-day trips

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