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Senior Site Reliability Engineer
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What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
As a Sr. Site Reliability Engineer, you'll be the guardian of our platform's reliability and performance, ensuring millions of hospitality transactions flow seamlessly across the globe. You'll architect and implement scalable AWS cloud solutions that keep the most ambitious hotels running 24/7, while fostering a culture of automation, resilience, and continuous improvement across our engineering teams.
Our SRE Team:
We're a bottom-up, collaborative team that thrives on healthy debate and shared ownership of our infrastructure. You'll have endless opportunities to influence architecture decisions while working with cutting-edge cloud technologies at scale. We believe the best solutions come from engineers who are empowered to innovate, experiment, and challenge the status quo.
What You Bring to the Team:
- Design and implement reliable and scalable AWS architecture to meet the needs of the organization.
- Maintain and support highly loaded Kubernetes (EKS) clusters and infrastructure-related components.
- Support the CICD process with ArgoCD and GitOps.
- Automate the platform deployments with Terraform infrastructure-as-code.
- Develop and continuously improve product Observability and Monitoring systems based on the Grafana, Prometheus, DataDog, and Cloudwatch.
- Respond and participate with Incident Management and Root Cause Analysis, ensuring minimal impact on services.
- Optimize system performance and troubleshoot issues as they arise.
- Collaborate with development teams to establish monitoring best practices and ensure systems meet reliability targets.
- Collaborate with security teams to implement and maintain security best practices.
- Infrastructure support rotation providing guidance to other engineering teams.
What Sets You Up for Success:
- 5+ years of experience as a DevOps or SRE working within the AWS ecosystem.
- 5+ years of experience with Kubernetes (EKS) and Helm charts.
- Experience with designing, building, and supporting CI/CD pipelines with ArgoCD and GitHub actions.
- Experience with infrastructure-as-code methodologies with Terraform.
- Experience with Observability and Monitoring with Grafana, Prometheus, DataDog, and Cloudwatch.
- Experience with Incident Management, full stack troubleshooting, performance analysis and root cause analysis (RCA).
- Experience with Web application systems such as Nginx, Ingress controllers, load balancing and Content Delivery Networks.
- Experience with Databases (MySQL, PostgreSQL, Aurora) and Middleware technologies (Redis, Memcached and SQS)
- Good networking skills with VPC, Security Groups and Network ACLs.
- Ability to work remotely and manage your own time in a global team.
- Good written and verbal communication in English.
- Bachelor’s degree in Computer Science or equivalent experience.
Bonus Skills to Stand Out:
- Advanced experience with Database Administration (Aurora, MySQL, PostgreSQL).
- Experience working in a PCI-compliant environment.
- Experience working with Kong API Gateway.
Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $145,000 - $165,000
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What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
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An SEI-er is a master communicator and active listener who understands how to navigate an audience. Self-aware, almost to a fault, SEI-ers keenly understand how to adjust their support and problem solving based on the situation. Following a logical, fact-based approach, SEI-ers possess the superior ability to see correlations others may not, ask the right questions and drive solutions.
As super-connectors, they connect not only people, but data, trends and experiences. Mature, humble, and genuine, SEI-ers frequently go above and beyond for both their clients and their colleagues. SEI-ers are ethical and trustworthy individuals who consistently and repeatedly follow through, and hold true to their values in difficult situations. SEI-ers have an insatiable curiosity and love to learn. These individuals are commonly tech savvy and early adopters. Their passion for learning is infectious and excites others. As every project is different, an SEI-er must be adaptable and comfortable with unexpected situations. SEI-ers define ambition differently. They are authentic, low-maintenance individuals who truly enjoy one another- they like to hang out with colleagues outside of work, collaborate and hold one another accountable. SEI-ers enjoy working with genuine, thoughtful folks who want to steer clear of the traditional grind and share the joy of day-to-day life and activities with colleagues, friends, and family.
WHAT WE DO
Our AI and Technology consultants work with clients at all levels of the organization, from the C-suite to the shop floor, helping them to deliver on their most strategic initiatives. We’re known for making realistic, data-driven decisions that deliver value in tangible ways to our clients. Our clients ask for us on projects that require a superior combination of technical and business capabilities, people and management skills, and a collaborative mindset. We excel in understanding complex programs and strategic initiatives and breaking them into actionable pieces.
We are actively looking for professionals in the following areas:
- Agile Transformation
- Cloud and Technology Strategies
- DevOps
- Solution Design
- App Development
The ideal candidate’s experience may include but is not limited to the following:
- Knowledge and experience in one or more Cloud platforms (AWS, Microsoft Azure, Google Cloud, etc.)
- Knowledge and experience in one or more database platforms (i.e. SQL, DB2, Oracle, Postgres, MySQL, NoSQL, etc.)
- Knowledge and experience in multiple software development languages (i.e. Java, Javascript, C#, C++, Python, etc)
- Knowledge and experience with one or more software frameworks (i.e. .Net, NodeJS, React, Angular. etc.)
- Knowledge and experience with IoT and Edge Computing strategies and concepts
- Experience collaborating with clients to translate business requirements into technical requirements
- Experience leading and/or contributing at a significant level to project teams in best practices, design principles, and advanced technologies
- Knowledge and experience in both agile and waterfall project management methodologies
- Experience leading Waterfall to Agile transformation projects of all sizes
- Coaching Agile process and best practices for teams and organizations
A career at SEI extends well beyond providing great service and thought leadership to our clients. Everyone takes an active role in building and managing our business, in an environment that runs counter to traditional consulting firms. Our consultants have a “seat at the table” and contribute to growing our business in ways that align to their interests such as growing business development opportunities, conducting interviews to support our hiring process, managing internal initiatives that build our brand or organizing trainings to share what you know with your colleagues. There is no telling what an SEI Consultant will be asked to do on a day-to-day basis – we do what it takes to get the job done.
QUALIFICATIONS
Required-
- Alignment to our core values: Excellence, Participation, Integrity, and Collaboration
- Hungry, Humble, Smart
- Demonstrated business and technology acumen
- Strong written and verbal communication skills
- Understanding and experience solving real business problems
- Proven track record of delivering results
- Experience working with and/or leading a team
- Ability to work across industries, roles, functions & technologies
- Authorization for permanent employment in the United States (this position is not eligible for immigration sponsorship)
Preferred-
- Bachelor’s degree
- 8+ years professional experience
- Experience across our service offerings
Systems Evolution, Inc. (SEI) is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
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Apply to SEI