About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Compliance Specialist supports Process Server contractors as a part of the Process Server Development team. This role reviews service events submitted by process servers to ensure compliance with court and customer requirements and ABC’s guidelines and expectations. This role also investigates complaints and contested serves.

This position is remote but must be located in one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Key Responsibilities:

• Review service events for compliance with ABC, court, and customer requirements
• Provide education and instruction to process servers regarding service requirements
• Investigate service complaints
• Create service complaint investigation reports
• Update and analyze process server review records
• Perform DCA required audits of process server logbooks
• Audit process server service event histories
• Perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required
• 6-12 months relevant experience preferred
• Writing experience in a professional or higher education environment preferred
• Excellent written communication skills, specifically professional email communication a must
• Ability to take concise and effective notes
• Detail oriented and able to learn a large amount of new information in a short amount of time
• Ability to train and work remotely using Microsoft Teams as a primary mode of communication
• Experience and proficiency with Microsoft Office

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay: $15.00 to $15.00 per hour 

Schedule: Full-time, Monday through Friday, 7:30am-4pm PST

Join Safety Worxs in Fargo, ND as a Safety Coordinator in this dynamic P3 flood management project. The work currently focused on the construction of the aqueduct and channels work. If you have 3-5 years experience, enjoy boots-on-the-ground safety leadership, open to team collaboration, passionate about creating a safer workplace and making a real impact, this is the opportunity for you.

Duties include but not limited to:

• Administer compliance with the safety program and lead accident prevention efforts to ensure company and project safety goals are met.
• Conduct site inspections of project work areas and equipment.
• Develop, organize, and implement safety related programs that meet company safety standards.
• Assisting in the investigation of accidents and determining root causes and recommend corrective /preventive measures.
• Perform and document jobsite inspections and audits with a focus on hazard recognition and unsafe behaviors.
• Coordinate and conduct safety meetings/training programs to ensure effective communication amongst new and existing employees.
• Participate in regulatory agency inspections and investigations to ensure compliance with federal and state regulations.
• Carry out any other assigned tasks given by the Area Safety Manager or Area Project Manager.

Qualifications: 

• Spanish/English Bilingual (highly preferred)
• 3-5 years' safety experience in heavy civil construction
• Proficient in Microsoft Office Suite for reporting

• Must be able to stand, walk, and climb multiple flights of stairs. 
• Outside role, working rotating Days and Night shifts.

Preferred:

• 5+ years’ safety experience in heavy construction (marine works, tunnel, or roadway)
• OSHA 500 Hour Construction Safety Trained
• CSHO - Certified Safety and Health Official
• Strong analytical and problem-solving skills
• Experience in Safety Training and Incident Investigation
• Team player with a professional image, capable of handling highly confidential information
• Exercise excellent communication, presentation, and interpersonal skills

Benefits:

• 50 hours, OT available 
• Healthcare benefits paid
• Dental & vision insurance
• 401k at 4% match
• 2 month project
• Company Vehicle on site
• Per diem available
• $40-45/hr. Depending on experience

Civil Science is seeking an experienced Public Works Division Manager to lead our public works practice in North Dakota. As a Division Manager, you'll report to the Area Manager and oversee Project Managers, Engineers, Surveyors, and support staff within the Public Works Division.  This is an excellent opportunity for a licensed engineer who thrives in team leadership, business development, and delivering technical excellence.

***This can be a remote role, but applicants must be based in North Dakota due to business requirements***

Division Leadership & Strategic Responsibilities

• Set strategic direction for the public works division, aligned with company goals.
• Lead division level planning, budgeting, forecasting, and performance tracking.
• Drive division-level quality, risk management, and safety compliance.
• Develop staff through mentoring, hiring, and company performance management programs.
• Represent Civil Science in municipal, regional, and state forums and industry organizations.

Business Development Responsibilities

• Lead business development efforts for the ND public works market, including identifying new clients, pursuing strategic opportunities, and overseeing proposal development.
• Monitor municipal funding cycles and position the Division for upcoming opportunities.
• Cultivate long-term relationships with agencies, councils, and community partners.

Required Qualifications

• North Dakota PE
• Bachelor’s degree in civil engineering
• 12+ years of experience with strong technical background in public works and civil infrastructure projects specifically involving water, sewer, storm sewer and land development.
• Proven ability to develop and sustain revenue-generating client relationships in the North Dakota public works market.
• Strong communication, organization, and leadership skills.
• Ability to travel and meet client needs throughout North Dakota and potentially in surrounding states.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.
• Must be able to work on active construction sites, which may include uneven terrain, exposure to varying weather conditions, and moderate to high noise levels.
• Frequently required to stand, walk, sit, climb, balance, stoop, kneel, crouch, or crawl.

Key Competencies

• Strategic thinking
• Financial acumen
• Business development & relationship-building
• Leadership & talent acquisition/development
• Technical and North Dakota regulatory/funding expertise, particularly involving wet infrastructure
• Communication & negotiation skills

Ready to lead with ownership? Civil Science, a 100% employee-owned engineering firm, is seeking an experienced Public Works Division Manager to build and lead our growing public works division across North Dakota. You'll have the autonomy to shape strategy, mentor a talented team, drive business growth, and build real ownership in the firm—all while delivering the innovative public works solutions that strengthen communities.

***This can be a remote role, but applicants must be based in North Dakota due to business requirements***

Responsibilities

• Set strategic direction for the public works division, aligned with company goals.
• Lead division level planning, budgeting, forecasting, and performance tracking.
• Drive division-level quality, risk management, and safety compliance.
• Develop staff through mentoring, hiring, and company performance management programs.
• Represent Civil Science in municipal, regional, and state forums and industry organizations.
• Lead business development efforts for the ND public works market, including identifying new clients, pursuing strategic opportunities, and overseeing proposal development.
• Monitor municipal funding cycles and position the Division for upcoming opportunities.
• Cultivate long-term relationships with agencies, councils, and community partners.

Required Qualifications

• Have a Professional Engineer License (PE) in North Dakota.
• Bachelor’s degree in civil engineering
• 12+ years of experience with strong technical background in public works and civil infrastructure projects specifically involving water, sewer, storm sewer and land development.
• Proven ability to develop and sustain revenue-generating client relationships in the North Dakota public works market.
• Strong communication, organization, and leadership skills.
• Ability to travel and meet client needs throughout North Dakota and potentially in surrounding states.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.
• Must be able to work on active construction sites, which may include uneven terrain, exposure to varying weather conditions, and moderate to high noise levels.
• Frequently required to stand, walk, sit, climb, balance, stoop, kneel, crouch, or crawl.

Seeking Talent Near: Minneapolis, MN; Saint Paul, MN; Fargo, ND; Sioux Falls, SD; Omaha, NE; Billings, MT; Boise, ID

Position Summary

Primary Responsibilities

• Build and sustain strong relationships with national and regional medical and scientific thought leaders, patient advocacy groups, and centers of excellence aligned to Acadia’s Medical Affairs strategy
• Engage key opinion leaders in meaningful scientific exchange, research discussions, and education on current and emerging therapies
• Support clinical research activities, including trial site engagement and cultivation and facilitation of investigator-initiated research proposals
• Develop and maintain deep scientific, clinical, and therapeutic expertise across Acadia’s portfolio
• Collaborate cross-functionally, in compliance with all guidelines, with Regional Business Leaders and Account Business Managers to support aligned field execution
• Provide strategic field insights that inform Medical Affairs and broader organizational decision-making
• Identify disease state insights and compound attributes that contribute to product differentiation and scientific value
• Deliver high-quality scientific, clinical, and educational support to internal stakeholders and external healthcare partners
• Represent Acadia at medical meetings, congresses, educational programs, and support Commercial activities including speaker and sales training
• Perform other duties as assigned

Education/Experience/Skills

• Advanced scientific degree (MD, PharmD, or PhD) in a relevant discipline
• Minimum of 5 years of experience in the pharmaceutical or biotechnology industry, with hands-on scientific or medical affairs responsibilities
• Prior Medical Science Liaison experience within a field-based medical affairs role
• Demonstrated scientific and clinical expertise, with experience in rare diseases, epilepsy, neurology, or psychiatry
• Strong working knowledge of regulatory, compliance, and clinical considerations impacting pharmaceutical and managed care environments
• Proven ability to communicate complex scientific and drug information to healthcare professionals and internal stakeholders
• High proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
• Ability to travel up to 75% of the time, with residence within the assigned territory

Position levels:

• Medical Science Liaison: $139,600 - $174,500 requires an advanced degree (MD, PharmD, PhD) in a scientific discipline, 5 years of progressively responsible experience in the medical, clinical, and/or pharmaceutical field
• Sr. Medical Science Liaison: $176,000 - $220,000 requires an advanced degree (MD, PharmD, PhD) in a scientific discipline, 7 years of progressively responsible experience in the medical, clinical, and/or pharmaceutical field, including 3 years as an MS

Physical Requirements

This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment. The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication in a standard office environment and while working independently from remote locations. The employee must occasionally lift and/or move up to 20 pounds.  This position requires the ability to travel independently overnight and/or work after hours as required by travel schedules or business needs.

#LI-REMOTE

#LI-CS1

Your Opportunity

Scion is in search of a Porter/Gatekeeper to provide optimal care and maintenance of a residential property's common areas. The Porter is responsible for the general cleanliness and upkeep of common areas, indoor and outdoor. This position may also be required to assist with general maintenance needs, cleaning and moving services.

The Porter is customer-centric oriented and excels in a collegiate environment. This role demands initiative, an eye for detail and unwavering follow through. 

Your Benefits

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities

Your Responsibilities

• Maintain the physical condition of the property according to The Scion Group’s Standard Operating Procedures, OSHA and Industry standards.
• Perform physically demanding work to maintain the asset, and other property features to minimize liability concerns.
• Remove trash and other debris from the common areas on a continuous basis.
• Sweep and remove debris from the curbs, parking areas, walkways and stairways as scheduled.
• Maintain and repair loose stairwell treads.
• Maintain and repair exterior lighting by replacing burned out bulbs and reporting inventory to supervisor.
• Mow all lawn areas, remove clippings as scheduled, trim all planting beds, rake and remove leaves and other debris from landscaped areas.
• Apply weed and feed to lawn areas as scheduled; top seed and water areas as needed.
• Install seasonal plantings, replacement shrubs and trees, decorative rock and water features.
• Trim and prune trees and shrubs as directed.
• Maintain, adjust and repair irrigation system and fountains as needed.
• Clean pool and spa in accordance with manufacturer specifications and code compliance.
• Perform routine maintenance and repairs to pool equipment, as directed.
• Know the emergency procedures for the property, including the location and how to engage water and gas shutoff valves and access to sewer cleanouts and fuse panels.
• Promote safety awareness to limit property loss and damage or injury to residents and visitors to the property.
• Keep drainage grills on grounds clear of leaves.
• Pressure-wash sidewalks, buildings, pool decks, etc.
• Assist in snow removal at property, as required.
• Undertake training related to job duties as deemed necessary.
• Maintain required property uniform and present a professional appearance and attitude.

The responsibilities listed above may not be all inclusive.

What We Require

• High school/GED or trade school diploma and one year of full-time experience in some aspect of lawn/grounds maintenance, or an equivalent combination of education and experience
• Efficient in reading instructions and documenting labor and materials
• Record of punctuality and dependability, ability to work with under pressure of deadlines, and schedule flexibility to accommodate after-hours and weekend emergencies
• Possession of a valid driver’s license
• Ability to stand 8 hours or longer per day and lift up to 100 lbs. as necessary

Operational Details

• Job location is at the assigned property.
• Serves in an “on-call” capacity, except during approved PTO periods.

Civil Science is seeking a highly experienced and driven Survey Division Manager to lead and expand our survey program across North Dakota. This is a pivotal leadership opportunity for a licensed surveyor who thrives at the intersection of strategy, client engagement, and team development.

You’ll step into a visible, high-impact role with the ability to shape the direction of our survey practice in a growing market. From guiding division strategy and overseeing project delivery to building strong relationships with public agencies and identifying new opportunities, you’ll play a critical role in both stabilizing and scaling our presence across the region.

We’re looking for a leader who enjoys building teams, client relationships, and long-term success. Someone who can balance big-picture thinking with day-to-day execution, while mentoring staff and driving a culture of quality, accountability, and collaboration.

What We’re Looking For:

• Strategic thinking
• Financial acumen
• Business development & relationship-building
• Leadership & talent acquisition/development
• Communication & negotiation skills

What You’ll Get to Do:

• Leadership & Strategic Responsibilities
  • Set strategic direction for the survey division that is aligned with company goals.
  • Lead division level planning, budgeting, forecasting, and performance tracking.
  • Drive division-level quality, risk management, and safety compliance.
  • Develop staff through mentoring, hiring, and company performance management programs.
  • Represent Civil Science in municipal, regional, and state forums and industry organizations
• Business Development Responsibilities
  • Lead business development efforts for the ND survey market, including identifying new clients, pursuing strategic opportunities, and overseeing proposal development.
  • Monitor funding cycles and position the Division for upcoming opportunities.
  • Cultivate long-term relationships with agencies, councils, and community partners.

What Qualifications You’ll Need:

• North Dakota Professional Land Surveyor (PLS) license preferred but not mandatory
• 12+ years of surveying experience with strong technical depth.
• Proven ability to develop and sustain revenue-generating client relationships in the North Dakota surveying market.
• Strong communication, organization, and leadership skills.
• Ability to travel and meet client needs throughout North Dakota and potentially in surrounding states.
• Proven experience overseeing and managing multi-project delivery.
• Demonstrated ability to lead teams, think critically, and support multiple departments simultaneously.
• Strong understanding of project management: budgeting, scheduling, quality control, resource planning.
• Excellent communication, mentoring, and team development skills.
• Demonstrated ability to implement and uphold quality management processes.
• Ability to balance technical work with operational and strategic responsibilities.
• Ability to lift up to 50 pounds as needed.
• Must be able to work on active construction sites—including uneven terrain, varying weather conditions, and moderate-to-high noise levels.
• Frequent physical activities include standing, walking, sitting, climbing, balancing, stooping, kneeling, crouching, and crawling.

Civil Science is seeking a highly experienced and driven Survey Division Manager to lead and expand our survey program across North Dakota. This is a pivotal leadership opportunity for a licensed surveyor who thrives at the intersection of strategy, client engagement, and team development.

You’ll step into a visible, high-impact role with the ability to shape the direction of our survey practice in a growing market. From guiding division strategy and overseeing project delivery to building strong relationships with public agencies and identifying new opportunities, you’ll play a critical role in both stabilizing and scaling our presence across the region.

We’re looking for a leader who enjoys building teams, client relationships, and long-term success. Someone who can balance big-picture thinking with day-to-day execution, while mentoring staff and driving a culture of quality, accountability, and collaboration.

What We’re Looking For:

• Strategic thinking
• Financial acumen
• Business development & relationship-building
• Leadership & talent acquisition/development
• Communication & negotiation skills

What You’ll Get to Do:

• Leadership & Strategic Responsibilities
  • Set strategic direction for the survey division that is aligned with company goals.
  • Lead division level planning, budgeting, forecasting, and performance tracking.
  • Drive division-level quality, risk management, and safety compliance.
  • Develop staff through mentoring, hiring, and company performance management programs.
  • Represent Civil Science in municipal, regional, and state forums and industry organizations
• Business Development Responsibilities
  • Lead business development efforts for the ND survey market, including identifying new clients, pursuing strategic opportunities, and overseeing proposal development.
  • Monitor funding cycles and position the Division for upcoming opportunities.
  • Cultivate long-term relationships with agencies, councils, and community partners.

What Qualifications You’ll Need:

• North Dakota Professional Land Surveyor (PLS) license preferred but not mandatory
• 12+ years of surveying experience with strong technical depth.
• Proven ability to develop and sustain revenue-generating client relationships in the North Dakota surveying market.
• Strong communication, organization, and leadership skills.
• Ability to travel and meet client needs throughout North Dakota and potentially in surrounding states.
• Proven experience overseeing and managing multi-project delivery.
• Demonstrated ability to lead teams, think critically, and support multiple departments simultaneously.
• Strong understanding of project management: budgeting, scheduling, quality control, resource planning.
• Excellent communication, mentoring, and team development skills.
• Demonstrated ability to implement and uphold quality management processes.
• Ability to balance technical work with operational and strategic responsibilities.
• Ability to lift up to 50 pounds as needed.
• Must be able to work on active construction sites—including uneven terrain, varying weather conditions, and moderate-to-high noise levels.
• Frequent physical activities include standing, walking, sitting, climbing, balancing, stooping, kneeling, crouching, and crawling.

This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associates must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Position Highlights

This is a Onsite Role In Williston, ND

• Full Time: Monday-Friday 8:00 AM to 4:30 PM. All Datavant Holidays off
• Location: Williston, ND
• This position is for front desk for walk-in patients as well as continuation of care.
• Customer service (in person as well as by telephone)
• Release Of Information processing
• Managing incoming and outgoing faxes
• Ability working in a high-volume environment.
• Documenting information in multiple platforms using two computer monitors. 
• Proficient in Microsoft office (including Word and Excel)

Preferred Skills

• Knowledge of HIPAA and medical terminology 
• Familiar with different EHR and Billing Systems 
• Experience working with subpoenas 

We offer: 

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
• Company equipment will be provided to you (including computer, monitor, virtual phone, etc.) 
• Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance 

You will:

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Responsible for managing patient health records.
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensures medical records are assembled in standard order and are accurate and complete.
• Creates digital images of paperwork to be stored in the electronic medical record.
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• May assist with patient walk-ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• Must meet productivity expectations as outlined at specific site.
• May schedules pick-ups.
• Other duties as assigned.

What you will bring to the table: 

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.

Bonus points if:

• Experience in a healthcare environment.
• Previous production/metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Role Summary:

The Manager, Process Server Experience & Communications owns the communication systems, education strategy, and engagement programs that shape how ABC Legal's process server network experiences the platform. This role is less about building training content and more about ensuring process servers feel informed, supported, and prepared — through the right message, at the right time, in the right format. 

This role sits within the Process Server Experience pillar and partners closely with the Manager, Process Server Engagement & Retention, as well as the broader Process Server Network teams. 

Reports to: VP, Process Server Network

Key Responsibilities:

• Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging
• Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams
• Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce
• Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content)
• Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume
• Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate
• Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements
• Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency
• Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand
• Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience

Qualifications: 

• Experience managing communications or content programs for a distributed, non-desk audience (gig workers, field technicians, drivers, or similar) 
• Familiarity with CRM or messaging platforms (such as HubSpot or similar tools), including the ability to build and launch basic campaigns
• Strong written communication skills with a clear, conversational, and empathetic tone — able to translate complex information into plain language
• Demonstrated ability to move work forward efficiently, prioritizing progress and iteration over perfection
• Background or exposure to performance support, human-centered design, instructional design, or related fields
  
• Experience coordinating cross-functional communication across multiple stakeholders with competing priorities 
• Comfort with LMS platforms and a willingness to quickly learn new tools 

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Company sponsored Orca Card
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $54,400 -$64,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Role Summary:

The Manager, Process Server Experience & Communications owns the communication systems, education strategy, and engagement programs that shape how ABC Legal's process server network experiences the platform. This role is less about building training content and more about ensuring process servers feel informed, supported, and prepared — through the right message, at the right time, in the right format. 

This role sits within the Process Server Experience pillar and partners closely with the Manager, Process Server Engagement & Retention, as well as the broader Process Server Network teams. 

Reports to: VP, Process Server Network

Key Responsibilities:

• Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging
• Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams
• Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce
• Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content)
• Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume
• Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate
• Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements
• Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency
• Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand
• Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience

Qualifications: 

• Experience managing communications or content programs for a distributed, non-desk audience (gig workers, field technicians, drivers, or similar) 
• Familiarity with CRM or messaging platforms (such as HubSpot or similar tools), including the ability to build and launch basic campaigns
• Strong written communication skills with a clear, conversational, and empathetic tone — able to translate complex information into plain language
• Demonstrated ability to move work forward efficiently, prioritizing progress and iteration over perfection
• Background or exposure to performance support, human-centered design, instructional design, or related fields
  
• Experience coordinating cross-functional communication across multiple stakeholders with competing priorities 
• Comfort with LMS platforms and a willingness to quickly learn new tools 

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Company sponsored Orca Card
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $54,400 -$64,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.