Role

We are looking for a Principal Sales Engineer to join our team located in the South. This role will report to the Director of Sales Engineering for the Americas Field Sales team.

You will be responsible for architecting technical solutions that directly address and resolve critical customer pain points.

What you’ll do (Role Expectations)

• Overseeing the technical sales process
• Running Proof of Value from start to finish, as the technical and industry expert
• Collaborating and supporting internal Zscaler teams

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction.
• You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.

What We’re Looking for (Minimum Qualifications)

• Bachelor's Degree or equivalent experience
• 10+ years of experience as a Sales Engineer or Systems integrator
• Knowledge of network security technologies

What Will Make You Stand Out (Preferred Qualifications)

• Industry certifications including CCNP, JNCIP, PCNSA, CISSP, or CCSP
• Experience working with large enterprise and major accounts

#LI-Remote

#LI-EV1

ENGINEERING - UNREAL ENGINE

What We Do

Unreal-powered projects have been on the bleeding edge of real-time entertainment for over 20 years. Our team of engineering experts are always innovating to improve the tools and technology that empower content developers worldwide.

What You'll Do

As a Principal Software Programmer of the Media Services team, you'll provide technical leadership for the platform powering real-time voice communication across Fortnite and the Epic Games ecosystem at massive scale. You'll help set the technical direction for Epic's WebRTC-based products and implement features from design through final delivery.

In this role, you will

• Work on the WebRTC integration across different Epic Games teams, design and hands-on implementation of new features
• Architect, develop, and continuously improve our WebRTC client and server stack across platforms
• Investigate and evaluate new technologies to drive innovation in real-time communication services
• Drive timelines, resolve technical blockers, and deliver with a high degree of autonomy

What we're looking for

• Highly proficient in C++, with a strong command of performance-critical systems
• Deep understanding of WebRTC signalling concepts, protocols, and architecture
• Proven experience in debugging and optimizing WebRTC stacks at scale
• Experience designing and maintaining C APIs for broad platform distribution
• Familiarity with build systems like GN and Ninja
• Demonstrated ability to independently own and deliver complex, long-horizon engineering projects
• Strong communication with a track record of cross-team alignment and technical decision-making
• Leadership experience is a plus

EPIC JOB + EPIC BENEFITS = EPIC LIFE

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.

Principal Duties/Responsibilities:

· Extensive travel required. (Local, National, International)

· Promotes and adheres to the ATS safety culture.

· Engages in various work environments and industries to lead reliability centered maintenance efforts.

· Mentors, coaches, and provides reliability best practices for applications in customer facilities, by customer personnel

· Identifies top potential issues leading to lost production and preventable maintenance spending. Communicates findings with leadership.

· Provides solutions to root cause deficiencies and demonstrates economic benefits to their correction.

· Actively drives the implementation of equipment improvement projects.

· Identifies and implements current and new processes / technologies to increase equipment performance and uptime

· Champions systems and best practice procedures towards a proactive manufacturing culture.

· Analyzes equipment performance, failure data, and corrective maintenance history to develop and deploy engineering solutions, improved maintenance strategies, preventative maintenance optimization, and other reliability techniques.

· Provides technical service to operations and manufacturing personnel on equipment related troubleshooting efforts.

· Utilizes predictive, preventative, and precision maintenance technologies and strategies designed to identify or control risks prior to failure and ensure optimum maintenance execution.

· Collaborates with the maintenance team to prioritize assets and actions by determining failure probabilities and evaluating the risk of compliance, supply, strategy, and cost.

· Provides training and coaching in Root Cause and Reliability Analysis and takes ownership for ongoing corrective action tracking, implementation and follow up to ensure that all Root Cause Analysis projects are documented.

· Ensures compliance with regulatory requirements and ATS policies and procedures.

Knowledge, Skills, Abilities (KSAs), & Competencies:

Essential KSAs:

· Bachelor’s degree in engineering (ABET accredited)

· Eight or more years of reliability experience across 2 or more manufacturing sites

· Demonstrates ability to perform full array of reliability tool sets

· Strong technical understanding of electrical or mechanical components, tools, and designs

· Ability to complete a failure mode effects analysis, cause and effect diagrams, root cause failure analysis, life-cycle costing, and risk analysis

· Ability to research and apply new equipment technology / trends

· Robust problem solving, mathematical, analytical, and decision making skills

· Proficiency with computers, maintenance systems, and applications, including Microsoft Office

· Excellent verbal communication, facilitation, and presentation skills

· Strong reporting and technical writing capability

· Ability to build and maintain positive, professional relationships

Desirable KSAs:

· Desire to develop into a leadership role

· Experience with data trend analysis, vibration analysis, motor current analysis, oil analysis, lubrication and hydraulic testing, laser alignment, nondestructive testing, infrared thermography, ultrasound technology, acoustic reliability technology, Weibull analysis, and Six Sigma or Lean Manufacturing methodologies

· Knowledge of various government regulations such as, Current Good Manufacturing Practice (cGMP), National Electrical Testing Association (NETA), Environmental Protection Agency (EPA), and Occupational Safety and Health Administration (OSHA)

· CMRP certification

· Green Belt certification

· STS certification

Competencies:

· Drive & Motivation

· Interpersonal Skills

· Task Management

· Strategic Skills

· Customer Focus

· Self-awareness

· Management & Leadership

Physical Demands and Working Conditions:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.

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