The Sr. Water Quality Client Solutions Manager (WQCSM) is responsible for selling advisory services, construction, and design-build water quality projects. The position is vital to the region’s sales and business development function and actively promotes RES’ solutions across the Southeast, including Tennessee, North Carolina, South Carolina and Georgia.  This position can be based in Raleigh, NC, Charlotte, NC, Athens, GA, Charleston, SC, Nashville, TN, or an alternative / remote location within the Southeast may be considered.

The candidate will possess in-depth knowledge of water quality regulations and ecological restoration practices as they pertain to improving water quality, and will have experience in business development/sales, project development, and delivery, particularly in integrated or alternative delivery methods (e.g., design-build, pay-for-performance). This role collaborates with clients in early sales efforts to understand their water quality issues.  The WQCSM coordinates with internal and external project team members to win business, execute projects, and drive growth in this sector. Key candidates will have experience with proposal writing/development, project discovery, advancing projects through a complex, lengthy sales process, and concept development.

The WQCSM works with the National Water Solutions Team to market watershed-scale integrated delivery projects in water quality and resilience directly to prospects and clients across the United States. The position is vital to the company’s strategic vision for landscape-scale restoration.

Responsibilities

• Achieve a defined annual sales target that enables RES to achieve its strategic growth plan
• Prospect and develop a sales pipeline of 4x to goal and drive growth in the core business and emerging strategic solutions
• Lead multi-disciplinary teams in the RES sales process to market its solutions to a list of target clients, to include working with RES’ marketing and proposal teams.
• Position RES as a strategic advisor that monitors relevant client issues and engages with innovative solutions
• Attend and speak at conferences and trade groups, and identify other external leadership roles to elevate brand awareness for RES and drive lead generation 
• Monitor and share feedback about changes in customer behavior and preferences so RES can actively refine its offering

We would like to talk to you if you have many of the following:

• BA/BS Biology, Environmental Science, Geology, Hydrology, Engineering, Agricultural Science, or similar Science
• Three or more years of Regulatory or Environmental consulting experience as a “seller-doer” responsible for leading the pursuit and delivery of projects
• Demonstrated existing relationships with public agencies and regulators, private developers, consulting and engineering firms, non-profits, and academia within the Southeast
• Demonstrated ability to sell to multiple stakeholders and create a consensus that enables a commercial booking
• Experience in the review and preparation of regulatory documents and deliverables, and responding to agency comments
• Advanced understanding of and experience with relevant environmental regulations and permits/approvals (e.g. CWA 404/402/401, NWP/IP, NPDES, ESA)
• Sound understanding of restoration design principles, approaches, and supporting technical information, such as engineering design plans, functional calculations, and ecological data
• Able to independently access state and federal databases to extract specific information and interpret and communicate the results of data collected
• Ability to travel up to 50% of your time, business depending

What will make you stand out?

• Strong familiarity with GIS capabilities and functions.
• Exposure to estimating, scheduling, and budget development for project delivery
• Experience leading a multidisciplinary team in a defined sales process to win projects
• Advanced Degree or additional qualifications in Project Management, such as Project Management Professional, that indicate an ability to work with multi-disciplinary teams
• Relevant ecological restoration certifications, such as Professional Wetlands Scientist, Wetland Professional in Training, Certified Ecological Restoration Practitioner, or a similar credential
• Experience with grant writing or working on grant-funded projects, including federal, state, or other funding sources, is highly desirable.

The GMP portion is responsible to lead and coordinate the GMP/GHP and pest control programs at the site level to ensure full compliance with Mars global GMP-GHP, FSSC and regulatory standards requirements. Represents and manages the Quality Supply organization at the site. The Sanitation Manager portion is responsible to ensure that the manufacturing areas and the general office area remain clean and free of microbiological contamination and pest infestation.

Principle Accountabilities:
1. Develop and lead the implementation and maintenance of site GMP-GHP and pest control programs.
2. Direct supervision for Quality Conformance Coordinator (QCC) associates to effectively provide direction in IBO-setting and talent development based on current Q&FS strategy needs.
3. Drive GMP-GHP compliance to the MSS standard by coaching supply associates in the execution of the Area Ownership / Equipment Ownership standards.
4. Manage external contractors and suppliers designated to support GMP's and pest control programs.
5. Participate in Food Safety risk assessment for new equipment installation to ensure clean design principles are met and provide direction of GHP’s to the CVS team.
6. This position manages the sanitation of the facility, including oversite of the contracted cleaning crews, to ensure the factory continuously meets or exceeds established guidelines and standards.

Responsibilities:

1. Sanitation program:

• Manage the site Master Sanitation Schedule (MSS) using a web-based program
• Develop, maintain, and improve Sanitation Standard Operating Procedures (SSOPs)
• Verify SSOP’s are being followed as intended. This may involve the need to support during weekend or night shift hours occasionally
• Trains sanitation personnel and operations on Sanitation Procedures, proper chemical usage and handling
• Manage the validation of cleaning procedures, including clean-in-place (CIP) system procedures
• Manage the Sanitation Inspection Program and address trends in non-conformities
• Complete risk assessments as required by the cleaning and sanitation standard

2. GMP program:

• Review and evaluate updates in Corporate, ISO or regulatory standards related to GMP’s to conduct gap assessments and identify opportunities for compliance.
• Lead the GMP Committee/Group for the site to drive maintenance and continuous improvement initiatives while building functional competencies in GMP/GHP's across the different value streams.
• Lead GMP related projects in coordination with Engineering (hand washing sinks, sinks for equipment cleaning, drain cleaning, etc.).
• Drive continuous improvement initiatives at the site (Exterior GMPs and Food Defense, Clean as you Go, 5S and show case areas of the factory).

3. External business partners:

• Review, verify and approve pest control plan proposed by external vendor.
• Verify monitoring and correction plans to prevent infestations in the facility premises, the factory building or any warehouse within the site control.
• Assess effectiveness of external partners for pest control and provide timely feedback to ensure mutuality principle is followed.
• Organize entomologist visits, site and warehouse assessments, and reporting and corrective actions management derived from internal audits.

4. Trouble shooting

• Provide direction and support to the operation to mitigate and control incidents related to sanitation, GMP, or pest control in close coordination with the site Q&FS manager.
• Consult and collaborate with the site Food Safety Scientist responsible for micro environmental control to address non-conforming verification testing results and develop actions to correct.

5. Verification activities

• Develop and manage site GMP inspection program (Schedule, training, corrective actions tracking, etc.); and provide visibility to the site leadership team of level of compliance against current requirements. Drive improvements based on findings.
• Maintenance of site level score cards related to GMP and pest control metrics and required input in the Q&FS Management review.
• Provide information to the site leadership team to ensure all resources required to execute GMP and pest control programs are assigned.
• Support QCC’s swabbing activities as and when needed during investigations.

6. Training and education:

• Coordinate with the regional teams and the site training department in the execution and completion of the mandatory training programs related to GMP's and regulatory requirements for the site. The role is also responsible to approve materials used to train all contractors on these topics.
• Partner with operations to provide training on SSOPs, sanitation chemical usage, and web-based sanitation worksheet completion
• In cooperation with the site QFS team continue to educate and upskill QCCs on fundamental programs such as Food Safety Plans, PRIMP process and incident escalations, Allergen Management, etc.

7. Line management and Budget:

• Directly responsible for recruiting, objective setting, performance assessment and talent development for QCC’s to enable effectiveness in PCQI process, micro verification sampling plans completion and other Q&FS implementation programs as needed.
• Oversight of site budget for pest control and GMP related spend. / Accountable for ordering consumables related to GMP, PPE, Cleaning, Sanitation and Micro monitoring.

Qualifications: 

• High School Diploma or equivalent required; bachelor’s degree preferred 
• 5 years of experience in food industry 
• GMP-GHP and food safety international and regulatory standards 
• Must be able to adapt to temperature and environmental extremes from hot to cold, dust, dirt, and chemicals 
• Computer/technical savvy; Works proficiently in: Excel, Nexus, Microsoft Office, Outlook, other necessary administrative programs 
• Must be able to work at elevated heights 
• Must be or have demonstrated the ability to develop into the site’s Subject Matter Expert in Pest Control and GMP practices