Senior HR Ops Analyst - Analytics and Technology

We are seeking an experienced HR AI programs analyst to join our team. This role sits within HR and is critical to advancing a more strategic, data-driven, and technology-enabled people function. The ideal candidate brings a strong blend of HR domain expertise, data fluency, and technology acumen, with a forward-looking perspective on AI in HR. This role ensures that HR technology, analytics, and automation are applied through a people-first lens, directly supporting employee experience, compliance, and workforce strategy.

Key Responsibilities

Total Rewards & Talent Programs

• Support the delivery of core HR programs (performance, merit, benefits, recruiting) through data and technology enablement.
• Conduct compensation and benefits analysis to inform program design and effectiveness.
• Provide insights to improve talent outcomes, including hiring, retention, and engagement.

HR Analytics & Insights

• Lead analysis of workforce data (e.g., turnover, compensation, recruiting, engagement) to inform decisions.
• Translate people data into dashboards that drive actionable insights.
• Forecast workforce needs and evaluate HR program effectiveness and ROI.
• Spearhead people analytics, ensuring insights are grounded in HR context through partnership with HR business partners, talent acquisition, internal communications & engagement, and HR operations teams.

HR Technology & AI Enablement

• Partner across HR to identify and prioritize high-impact opportunities to leverage AI.
• Apply AI to enable autonomous workflows and automate HR processes at scale, freeing teams to focus on strategic, high-value work
• Evaluate, implement, and optimize technologies that enhance HR efficiency and effectiveness.
• Own and evolve the HR technology stack (ADP, Greenhouse, Lattice, Litmos, etc.), including integrations and vendor management.
• Ensure data integrity, governance, and compliance across all HR systems.
• Partner with HR Operations to maintain accurate, compliant, and scalable people data

Skills & Experience

• 8+ years in HR analytics, HR technology, or HR program management.
• Experience in fast-paced, technology-driven environments.
• Bachelor’s degree in HR, Business, Data Analytics, or related field.
• Strong experience in HR systems, analytics, and programs.
• Experience managing HR technology vendors and systems (e.g., ADP, Greenhouse, Lattice, Litmos), preferred.
• Familiarity with AI and automation tools in HR applications.
• Strong business acumen and understanding of HR practices and compliance.
• Excellent communication skills with the ability to influence cross-functional stakeholders.

Head of Quality Engineering to lead and scale our QA function in India (Relocation to Noida required) 

 This is a pivotal leadership role within our Engineering and Technology team, requiring a unique blend of strategic foresight, commercial awareness, and hands-on technical expertise. 

The ideal candidate is not just a manager but a leader and coach—someone who can recruit and build a high-performing team from the ground up while maintaining involvement in projects and automation. You will be the driving force behind our continued AI Transformation in QA in the region and, ensure our technical capabilities are always one step ahead of business demand. 

This role offers relocation to Noida, its important that you are happy to relocate to Noida and our team will support your relocation 

What you’ll be doing: 

Leadership, Team Development & Future-Readiness 

• Build & Scale: Recruit top-tier QA talent to build the India team. Manage high-volume, high-pressure hiring cycles and  a establish QA Automation hub. 

• Future-Proofing the Workforce: Collaborate closely with Sales and Business Development teams to understand the sales pipeline and emerging market trends. Translate these insights into training roadmaps to ensure the team is "project-ready" for next-generation work before it arrives. 

• Talent Development: Follow and contribury to global engineering career progression frameworks. Foster a culture of continuous learning by coordinating training programs, onboarding graduates, and personally coaching team members. 

• Global Collaboration: Act as the primary liaison for the India region within our global community of QA leaders, ensuring alignment with global standards while addressing local operational needs. 

• Employee Wellbeing: Balance the drive for high performance with a deep commitment to team wellbeing, proactively managing signs of burnout and ensuring a healthy, sustainable work-life balance for your staff. 

 
AI Transformation & Technical Excellence 

• AI Leadership: Champion the adoption of AI-assisted testing tools and generative AI within the QA workflow. Lead transformation activities to automate test generation, self-healing scripts, and predictive quality analytics. 

• Automation Strategy: Lead the design and development of robust, scalable test automation frameworks using modern tools, with a specific focus on Playwright. 

• Hands-on Engineering: Review complex test scenarios and contribute to automation code or framework architecture. You will be expected to guide the team on technical implementation in Java, Python, or JavaScript. 

• Shift-Left & CI/CD: Support project teams in integrating quality gates within deployment pipelines and drive the adoption of "Shift-Left" testing principles. 

 
Strategic Quality Management 

• Metrics & KPIs: Define and track quality metrics (DRE, Test Coverage, Cycle Time) to provide transparent reporting to executive stakeholders. 

• SDLC Integration: Collaborate closely with Engineering, Product, and DevOps leads to embed quality as a mindset throughout the development lifecycle. 

• Infrastructure & Data: Oversee test environment management, data management strategies, and ensure the infrastructure supports rigorous performance and security testing. 

• Client Delivery Assurance: Act as the senior escalation point for critical project quality issues. Build relationships with global account leads to ensure Indian based delivery teams are meeting client expectations and strictly adhering to any SLAs 

 
Process & Operations 

• Agile Efficiency: Optimize testing processes to support rapid Agile/Scrum development cycles, reducing time-to-market whilst improving quality. 

• Prioritization: Expertly handle multiple conflicting priorities and context switching between strategic planning, crisis management, and recruitment activities. 

What we want from you: 

• Extensive QA Leadership & Team Scaling: Proven extensive experience in Quality Assurance, leading and managing teams, with a track record of building and scaling QA teams from small to medium sizes (including graduate intake and senior hires). 

• Comprehensive Technical QA Expertise: Strong hands-on proficiency in test automation frameworks (Java, Python, JavaScript), deep understanding of Functional, API, Performance (JMeter, k6), and Security testing fundamentals. 

• Modern QA Tooling & CI/CD Mastery: Experience with Playwright is highly desirable, along with proficiency in modern CI/CD tools (Jenkins, GitHub Actions, GitLab CI). 

• E-commerce/Retail Domain Expertise: Understanding of complex buying journeys within E-commerce/Retail domains, with experience using platforms like Shopify, Adobe Commerce, SFCC, or CommerceTools. 

• Strategic Business & Commercial Acumen: Ability to analyse business trends, sales pipelines, and commercial impact to forecast skill requirements, drive proactive team upskilling, and strategically prepare teams for future sales initiatives. 

• AI Transformation & Empowerment: Proven experience with AI transformation activities and a passion for empowering teams to effectively utilize AI tools in daily workflows. 

• Adaptable, Resilient & Results-Oriented: Comfortable with frequent context switching, adept at managing ambiguity in a fast-paced environment, and capable of handling demanding hiring targets and delivery deadlines. 

• Exceptional Communication & Stakeholder Management: Excellent verbal and written communication skills, capable of clearly explaining complex technical quality risks to non-technical stakeholders. 

• High Emotional Intelligence & Relationship Building: Possesses high emotional intelligence, fostering deep trust and strong relationships across cultural boundaries as an approachable, empathetic listener. 
• Vibrant Team & Tech Community Builder: Actively fosters a vibrant internal engineering culture (organizing Hackathons, Guilds, Lunch & Learns) and a strong sense of community within a distributed workforce through team bonding and celebrating successes. 

Desirable Attributes: 

• Cloud Native: Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes). 

• Emerging Tech: Demonstrated knowledge of AI/ML testing approaches and implementation of LLMs in testing. 

• Certifications: ISTQB Advanced Level or equivalent quality certifications. 

• Remote Management: Experience managing distributed or remote teams across different time zones. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The opportunity:

VML is seeking a highly experienced, strategic, results driven and hands-on Head of Talent Acquisition to lead our critical talent growth initiatives for the India market. This is a pivotal leadership role, reporting directly to the CPO and is instrumental in defining, driving, and delivering our ambitious hiring goals. 

You will take complete ownership of VML's entire talent acquisition lifecycle, responsible for scaling and optimising a high-volume recruitment engine tasked with attracting and securing both experienced professionals and graduates annually across diverse functions. Beyond strategic oversight, this role demands actively engaging in critical hires while simultaneously designing, implementing, and refining end-to-end talent acquisition processes to drive efficiency, quality, and an exceptional candidate experience. 

You will lead, mentor, and develop a team of up to 20 Talent Acquisition professionals, fostering a culture of excellence and innovation. Success in this role hinges on your ability to build strong, collaborative partnerships with senior stakeholders across multiple business units and geographic regions, including APAC and EMEA, ensuring talent strategy is seamlessly aligned with global business objectives and VML's strategic vision 

What you’ll be doing:

Strategic Talent Acquisition Leadership & Delivery: 

• Define, own, and execute the end-to-end Talent Acquisition strategy for VML's India operations to support growth. 
• Actively participate in the hands-on delivery of high-priority requirement to meet business needs. 

Global Stakeholder Partnership & Advisory: 

• Cultivate strong, trusted partnerships with senior business leaders and hiring managers across VML's India, APAC, and EMEA regions. 

Process Optimisation & Operational Excellence: 

• Manage end-to-end process improvement and change management initiatives across all TA functions. Identify inefficiencies, streamline workflows, and implement best practices to ensure our recruitment operations are highly scalable, efficient, and capable of supporting our aggressive annual hiring targets. 
• Champion the evaluation, adoption, and optimisation of TA technologies and tools, including AI-driven solutions, advanced assessment methodologies, and automation. Leverage technology to enhance efficiency, scalability, candidate experience. 

Team Leadership & Development: 

• Create a high-performing team structure to deliver the business requirements, ensuring best practice and fostering a culture of continuous learning, accountability, and excellence. 
• Provide hands-on guidance, performance coaching, and career development opportunities, empowering the team to achieve ambitious hiring targets and develop into talent advisors. 

Data-Driven Performance & Forecasting: 

• Establish and leverage a data-driven TA framework. Continuously monitor, analyse, and report on key performance indicators (KPIs) such as time-to-fill, cost-per-hire, offer acceptance rates, quality of hire, source effectiveness. 
• Use these insights to proactively identify bottlenecks, optimise processes, forecast talent needs, and inform strategic decisions that drive continuous improvement. 

Talent Pipeline & Campus Strategy: 

• Develop, implement, and oversee a robust campus hiring strategy for VML India, building sustainable talent pipelines across various functions for future growth and ensure a consistent influx of entry-level talent to meet business needs 
• Innovate and execute diverse sourcing strategies to build proactive talent pipelines for critical and hard-to-fill roles. 

What we want from you:

We are seeking an exceptional and results-oriented Talent Acquisition leader with a proven track record of, hands-on experience in high-growth, fast-paced environments, The ideal candidate will be a strategic thinker, an operational expert, and an inspiring leader, clearly demonstrating the following: 

• Prior experience as a Head of Talent: creating Talent structures and strategies to deliver high volume recruitment ideally within a Global Capability Centre (GCC) or a prominent IT/Digital Services consultancy in India. 
• Significant experience in managing, mentoring, and developing large Talent Acquisition teams with demonstrable expertise in owning and scaling the entire talent acquisition lifecycle  
• Prior experience delivering proactive sourcing strategies to build talent pipelines for volume recruitment, niche roles and campus recruitment programs  
• You will have worked with senior business leaders and executives across diverse functions and global geographies (including APAC and EMEA)  
• Experience with process optimisation, re-engineering and optimising TA processes, and successfully leading change management initiatives to enhance scalability, drive operational excellence, and elevate the candidate and hiring manager experience. 
• Experience hiring across Technology, digital, AI, creative and marketing roles 
• You will have an analytical and data-driven mindset, with a track record of leveraging TA analytics and KPIs (e.g., time-to-fill, cost-per-hire, source effectiveness, quality of hire, diversity metrics) to inform strategic decisions, optimise performance, and demonstrate ROI. 

      Personal Attributes: 

• Thrives in dynamic, high-pressure, and often ambiguous environments, demonstrating exceptional problem-solving skills, adaptability, and resilience in driving outcomes. 
• Outstanding verbal and written communication skills, with the ability to articulate complex strategies, influence stakeholders at all levels, and present data-driven insights clearly and concisely. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.
#LI-APAC #LI-HYBRID

Head of Quailify Engineering needed to lead and scale our QA function in India. This is a pivotal leadership role within our Engineering and Technology team, requiring a unique blend of strategic foresight, commercial awareness, and hands-on technical expertise. 

The ideal candidate is not just a manager but a leader and coach—someone who can recruit and build a high-performing team from the ground up while maintaining involvement in projects and automation. You will be the driving force behind our continued AI Transformation in QA in the region and, ensure our technical capabilities are always one step ahead of business demand. 

What you’ll be doing: 

Leadership, Team Development & Future-Readiness 

• Build & Scale: Recruit top-tier QA talent to build the India team. Manage high-volume, high-pressure hiring cycles and  a establish QA Automation hub. 

• Future-Proofing the Workforce: Collaborate closely with Sales and Business Development teams to understand the sales pipeline and emerging market trends. Translate these insights into training roadmaps to ensure the team is "project-ready" for next-generation work before it arrives. 

• Talent Development: Follow and contribury to global engineering career progression frameworks. Foster a culture of continuous learning by coordinating training programs, onboarding graduates, and personally coaching team members. 

• Global Collaboration: Act as the primary liaison for the India region within our global community of QA leaders, ensuring alignment with global standards while addressing local operational needs. 

• Employee Wellbeing: Balance the drive for high performance with a deep commitment to team wellbeing, proactively managing signs of burnout and ensuring a healthy, sustainable work-life balance for your staff. 

 
AI Transformation & Technical Excellence 

• AI Leadership: Champion the adoption of AI-assisted testing tools and generative AI within the QA workflow. Lead transformation activities to automate test generation, self-healing scripts, and predictive quality analytics. 

• Automation Strategy: Lead the design and development of robust, scalable test automation frameworks using modern tools, with a specific focus on Playwright. 

• Hands-on Engineering: Review complex test scenarios and contribute to automation code or framework architecture. You will be expected to guide the team on technical implementation in Java, Python, or JavaScript. 

• Shift-Left & CI/CD: Support project teams in integrating quality gates within deployment pipelines and drive the adoption of "Shift-Left" testing principles. 

 
Strategic Quality Management 

• Metrics & KPIs: Define and track quality metrics (DRE, Test Coverage, Cycle Time) to provide transparent reporting to executive stakeholders. 

• SDLC Integration: Collaborate closely with Engineering, Product, and DevOps leads to embed quality as a mindset throughout the development lifecycle. 

• Infrastructure & Data: Oversee test environment management, data management strategies, and ensure the infrastructure supports rigorous performance and security testing. 

• Client Delivery Assurance: Act as the senior escalation point for critical project quality issues. Build relationships with global account leads to ensure Indian based delivery teams are meeting client expectations and strictly adhering to any SLAs 

 
Process & Operations 

• Agile Efficiency: Optimize testing processes to support rapid Agile/Scrum development cycles, reducing time-to-market whilst improving quality. 

• Prioritization: Expertly handle multiple conflicting priorities and context switching between strategic planning, crisis management, and recruitment activities. 

What we want from you: 

• Extensive QA Leadership & Team Scaling: Proven extensive experience in Quality Assurance, leading and managing teams, with a track record of building and scaling QA teams from small to medium sizes (including graduate intake and senior hires). 

• Comprehensive Technical QA Expertise: Strong hands-on proficiency in test automation frameworks (Java, Python, JavaScript), deep understanding of Functional, API, Performance (JMeter, k6), and Security testing fundamentals. 

• Modern QA Tooling & CI/CD Mastery: Experience with Playwright is highly desirable, along with proficiency in modern CI/CD tools (Jenkins, GitHub Actions, GitLab CI). 

• E-commerce/Retail Domain Expertise: Understanding of complex buying journeys within E-commerce/Retail domains, with experience using platforms like Shopify, Adobe Commerce, SFCC, or CommerceTools. 

• Strategic Business & Commercial Acumen: Ability to analyse business trends, sales pipelines, and commercial impact to forecast skill requirements, drive proactive team upskilling, and strategically prepare teams for future sales initiatives. 

• AI Transformation & Empowerment: Proven experience with AI transformation activities and a passion for empowering teams to effectively utilize AI tools in daily workflows. 

• Adaptable, Resilient & Results-Oriented: Comfortable with frequent context switching, adept at managing ambiguity in a fast-paced environment, and capable of handling demanding hiring targets and delivery deadlines. 

• Exceptional Communication & Stakeholder Management: Excellent verbal and written communication skills, capable of clearly explaining complex technical quality risks to non-technical stakeholders. 

• High Emotional Intelligence & Relationship Building: Possesses high emotional intelligence, fostering deep trust and strong relationships across cultural boundaries as an approachable, empathetic listener. 
• Vibrant Team & Tech Community Builder: Actively fosters a vibrant internal engineering culture (organizing Hackathons, Guilds, Lunch & Learns) and a strong sense of community within a distributed workforce through team bonding and celebrating successes. 

Desirable Attributes: 

• Cloud Native: Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes). 

• Emerging Tech: Demonstrated knowledge of AI/ML testing approaches and implementation of LLMs in testing. 

• Certifications: ISTQB Advanced Level or equivalent quality certifications. 

• Remote Management: Experience managing distributed or remote teams across different time zones. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The opportunity:

We're seeking a highly skilled Senior QA Engineer to drive quality within our dynamic team. This role requires a strong blend of manual testing expertise and robust automation skills. You'll champion a 'shift-left' approach, embedding quality from early development stages, and act as an advocate for QA within our e-commerce environment. We value a proactive mindset, including a keen interest in innovation and leveraging modern technologies like AI to enhance testing practices.

What you’ll be doing:

You will be a tester within an Agile team, primarily focusing on testing eCommerce solutions. You will be involved in the preparation of test cases and test plans, and will be required to create and execute both manual and automated tests. You will work closely with developers and utilise CI/CD processes and tooling.

The applicant will be system testing and integration testing on new projects and regression testing as part of on-going site support for several clients.  Experience of testing RESTful services, querying databases and reviewing log file output is expected.

Key Responsibilities

• Work in a 'shift-left' approach; participate in requirements analysis, design reviews, and technical discussions to ensure testability.
• Act as a quality advocate and champion, providing insight and guidance into QA within your project team.
• Provide test estimates and contribute to project planning.
• Analyse requirements to design, document, and execute thorough test cases and Exploratory Test Charters.
• Perform extensive System Testing, System Integration Testing, and targeted exploratory testing across web applications, services, and backend systems.
• Identify, document, and track defects, collaborating with developers on root cause analysis.
• Execute and report on automated and manual test suites, analysing results and reporting quality metrics to stakeholders.
• Enhance and maintain robust test automation packs and scripts, primarily using Playwright with JavaScript/TypeScript.
• Automate E2E, API, and backend tests, integrating them into CI/CD pipelines.
• Contribute to automation reliability, maintainability, and coverage.
• Utilize strong backend testing skills, including SQL querying and server log analysis.
• Contribute to non-functional testing, such as compatibility and accessibility.

What we want from you:

• Proven track record of Quality Assurance.
• Ideally experience testing transactional e-commerce websites.
• Balance of manual testing with automation skills.
• Analytical, problem-solving, and critical thinking skills with an acute eye for detail.
• Good communication and interpersonal skills; effective collaboration across teams.
• Adaptable, organized, and effective in dynamic Agile environments.
• Experience in Playwright (or similar) with JavaScript/TypeScript for test automation.
• Solid understanding and practical experience with CI/CD tools.
• Proficiency in API testing.
• Knowledge of web technologies (HTML, CSS, JavaScript) and web application testing.
• Familiarity with Agile methodologies.
• Experience with AI tooling and an eagerness to explore more in this area.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-APAC #LI-HYBRID

We are VML Enterprise Solutions - a group of talented engineers, tech experts, and creators who combine our passions and contribute to the IT world. You may know us better as Wunderman Thompson Technology – in 2024 we changed our name, but at the same time, we remained a great team of people who deliver our best. We design, build, manage and run complex technology platforms and help our clients to benefit from our work and creativity.   

The opportunity:

An experienced Release Manager, who leads teams to follow best practices in development standards and coding reviews. You have an enthusiasm for learning new skills and initiative to deliver the best outcomes for our clients.

You will be primarily responsible the management and protection of releases through, where appropriate, Build/Develop, QA, UAT, Pre-Prod and Production environments across multiple technical stacks including front ends, middleware, core commerce platforms and more.

What you’ll get to do:

• Negotiate, plan, and manage all release activities.
• Analyse risks and resolve issues that affect release scope, schedule, and quality.
• Work cohesively with external partners, suppliers, product owners, and system integrators (SI’s)
• Develop common strategies for release governance across multiple systems
• Communicate release details and schedules to the Business as required.
• Act as guardian to uphold the integrity of the branching strategy and ensure processes are optimised to enable frequent and smooth releases
• Know and understand impacts of branches and code merges in the repositories used by the dev teams.
• Work with third party managed-hosting providers to increase automated processes end-to-end
• Work with the development teams.
• Coach and help automate release processes.
• Inform senior management of enterprise-wide exposure to release risk and effectively mitigate it
• Create, track, and maintain a published release and deployment calendar.
• Know the tech stack of the development process so you can participate and discuss with the development teams the challenges of the full delivery workflow.
• Maintain release documentation and manage key information such as build and release procedures, dependencies, and notification lists.
• Work with respective teams for sign off including manual, automation, performance and security testing to name a few
• Work with Infrastructure teams to improve a process, pass awareness of potential problems risks and oversee that the process is fit for the Release process needs.
• Work closely with Project Management to ensure the efficiency of the delivery of Programmes and Projects (Control, Plan, Measure, Predict and React).
• Work with Service Management in the Post-Mortem analysis and improvements identification.
• Understand Infrastructure where applications will be deployed and the different technologies that can be involved in a complex e-commerce environment. This way you should build bridges between the product delivered and Infrastructure that supports it

What you should have:

• Experience in DevOps related release management including implementing and managing the release management lifecycle
• Knowledge of software development, preferably on web (e-commerce) sites.
• Knowledge in software build, repository, and maintenance tools like GitHub, Gitlab, Jenkins, Bitbucket or any other automation build and deployment tools.
• Experience working in agile environments with SCRUM methodologies.
• Passionate about delivering quality software and defending the customer/end-user perspective.
• Good communication skills and teamwork believer.
• Strong time management & organisational skills.
• Interested in automating things.
• You like to learn and investigate new technologies that the company is working with or will work in the future.
• Experience in Continuous Integration, Delivery, Deploy methodologies.
• Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy.

You will collaborate with our UK project team, so we’ll need you to be available until 18:00 PL

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

At VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team. 

#LI-HYBRID #LI-APAC

The opportunity:

Join VML, a leading global creative and tech company, and help shape the future of eCommerce! 

We're looking for a driven and ambitious Consultant with experience in sectors like FMCG/CPG, B2B, or Omni-channel Retail to join our Business Consultancy team. You'll partner with top-tier clients (e.g., LEGO, Coca-Cola, Ford, Nestlé,), leveraging your eCommerce, digital and business expertise to deliver diverse projects across a range of digital channels. 

What you’ll be doing:

• Salesforce Platform Development: Design, develop, test, and deploy high-quality, scalable solutions on the Salesforce Platform, utilizing Apex, Lightning Web Components (LWC), Visualforce, Aura Components, Flows, Platform Events and Process Builders. 

• Order Management Implementation: Implement, configure, and customize Salesforce Order Management (OMS) functionalities, including Order Summaries, Order Orchestration, Fulfillment, Payments, and Returns. 

• Integration Specialist: Develop and maintain integrations between the Salesforce Platform and other internal/external systems (e.g., Salesforce Commerce Cloud, Subscription Application, ERP, payment gateways, shipping providers) using Salesforce APIs (REST, SOAP, Bulk) and integration middleware. 

• Technical Design & Architecture: Collaborate with Solution Architects, Business Analysts, and stakeholders to translate business requirements into technical designs and scalable Salesforce solutions. 

• Code Quality & Best Practices: Ensure adherence to Salesforce best practices, coding standards, and maintain comprehensive documentation for all developed solutions. Participate in code reviews to ensure quality and maintainability. 

• Troubleshooting & Support: Provide expert-level troubleshooting and support for Salesforce applications, identifying and resolving complex technical issues. 

• Release Management: Assist with release management processes, including sandbox refreshing, change set deployment, and CI/CD pipeline management.  
  Knowledge of Copado is a Pré. 

• Continuous Improvement: Stay up-to-date with the latest Salesforce releases, features, and industry trends, proactively recommending new approaches and technologies to improve efficiency and effectiveness. 

• Collaboration: Work effectively within Agile teams, participating in daily stand-ups, sprint planning, and retrospectives. 

What we want from you:

Technical Proficiency: 

• 3+ years of hands-on experience as a Salesforce Developer. 

• Strong proficiency in Salesforce Platform development (Apex, LWC, Visualforce, Aura Components, Flows, Process Builder, SOQL/SOSL, Platform Events). 

Mandatory:  

• Experience with Salesforce APIs (REST, SOAP, Bulk) and integrating Salesforce with external systems. 

• Deep understanding of the Salesforce data model, security model, and governor limits. 

• Experience with Salesforce development tools and methodologies (VS Code, SFDX, Git, CI/CD). 

Analytical & Problem-Solving: 

• Excellent analytical and problem-solving skills with a keen attention to detail. 

• Ability to understand complex business requirements and translate them into technical solutions. 

Communication & Collaboration: 

• Strong written and verbal communication skills, able to articulate technical concepts to non-technical stakeholders. 

• Demonstrated ability to work effectively in a team-oriented, collaborative environment. 

Certifications (One or more of the following are highly preferred): 

• Salesforce Platform Developer I - Preferred 

• Salesforce Platform Developer II (PDII) – nice to have 

Preferred Skills & Experience (Nice to Haves) 

• Zuora 

• Copado 

• Automotive Cloud 

• Salesforce Order Management 

• Knowledge of Agile/Scrum methodologies. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are. 

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. 
We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish. 
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. 
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday. 

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-HYBRID #LI-APAC

The opportunity:

We are seeking an experienced Shopify Lead to drive the architecture, design, and execution of enterprise-grade e-commerce solutions on Shopify and Shopify Plus. This role involves technical leadership, solution design, and team mentorship while ensuring robust, scalable, and high-performing Shopify implementations aligned with business goals. 

The ideal candidate is a hands-on technologist and strategic thinker with deep expertise in Shopify and a proven track record of leading complex digital commerce projects end-to-end. 

What you’ll be doing:

• Lead the architecture, customization, and development of advanced Shopify Plus storefronts and ecosystems. 
• Define and enforce technical standards, best practices, and coding guidelines across Shopify projects. 
• Collaborate with cross-functional teams — including UI/UX, Product, Marketing, and Operations — to translate business needs into scalable technical solutions. 
• Own full lifecycle delivery of Shopify projects: design, development, testing, deployment, and post-launch optimization. 
• Develop and integrate custom apps, APIs, and third-party services (ERP, CRM, OMS, payment gateways, analytics, etc.). 
• Drive performance optimization, SEO best practices, and security compliance for all Shopify storefronts. 
• Mentor and guide a team of developers; conduct technical reviews, training, and knowledge-sharing sessions. 
• Evaluate new Shopify releases, technologies, and tools to continuously improve the development ecosystem. 
• Act as the technical point of contact for Shopify-related discussions with stakeholders, clients, and leadership. 

What we want from you:

• Bachelor’s or Master’s Degree in Computer Science, Engineering, or a related technical field. 
• 10+ years of total web development experience with a minimum of 5 years dedicated to Shopify and Shopify Plus. 
• Expert-level proficiency in Shopify Liquid, HTML5, CSS3, JavaScript (ES6+), and AJAX. 
• Experience with modern front-end frameworks (React, Vue.js, or Next.js) and headless commerce architecture. 
• Strong understanding of RESTful APIs, GraphQL, and Shopify Admin API integrations. 
• Proven experience in developing custom Shopify apps (public/private) using Node.js, Express, or Laravel. 
• Deep knowledge of Shopify Plus features, multi-store setup, localization, and internationalization. 
• Familiarity with DevOps practices, version control (Git), CI/CD pipelines, and deployment management. 
• Demonstrated ability to manage teams, code reviews, and delivery timelines in a fast-paced environment. 
• Strong problem-solving, analytical, and decision-making skills. 

If you know some of this even better:

• Experience with Shopify Hydrogen, Oxygen, or headless commerce implementations. 
• Exposure to data-driven e-commerce optimization tools (Klaviyo, Segment, GTM, etc.). 
• Knowledge of SEO, performance tuning, and analytics integration for Shopify stores. 
• Prior experience working in agency environments or with enterprise-scale e-commerce clients. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

About the role:

We are looking for an experienced and hands-on HR professional with 5+ years of HR experience to manage end-to-end people operations while working closely with leadership in the USA. This role is execution-focused with strategic exposure, requiring strong ownership of core HR processes and people leadership.

The ideal candidate is proactive, detail-oriented, and comfortable operating independently in a fast-paced, dynamic environment.

KEY RESPONSIBILITIES:

Strategic HR

• Drive HR initiatives and processes in alignment with organizational objectives and business priorities

Talent Acquisition Leadership

• Build, manage, and guide the Talent Acquisition team, providing strategic direction and oversight
• Define recruitment frameworks and ensure alignment of hiring strategies with business objectives

Employee Lifecycle Management

• Handle complete onboarding and offboarding processes, ensuring a smooth and compliant employee experience
• Prepare and manage HR documentation, contracts, letters, and employee records

Payroll, Compensation & Benefits

• Independently handle payroll processing, ensuring accuracy, timeliness, and statutory compliance
• Manage employee attendance and leave records, ensuring compliance with policies and smooth processing
• Support compensation structures, benefits administration, and payroll-related reconciliations
• Coordinate with finance and external vendors as needed

HR Operations & HRIS Management

• Maintain and update GreytHR HRIS and Geenhouse ATS systems, ensuring accurate employee records and up-to-date reports.
• Drive process improvements in HR operations, documentation, and workflows to enhance efficiency and compliance.

Statutory & Compliance (India)

• Manage statutory compliances, filings, and HR audits
• Ensure adherence to labor laws and internal HR policies

Employee Relations & Grievance Handling

• Act as the point of contact for employee grievances and concerns
• Ensure fair, timely, and empathetic resolution of issues

Stakeholder Collaboration

• Collaborate closely with cross-functional teams to gather inputs and ensure smooth execution of HR and people-related initiatives
• Act as a coordination point between HR, leadership, and internal stakeholders to ensure timely communication and follow-through on HR activities

Day-to-Day HR Operations

• Handle daily HR activities and ad-hoc operational requirements with accountability and ownership

Employer Branding

• Support and execute employer branding initiatives on social media platforms, particularly LinkedIn, to promote hiring, culture, and workplace updates
• Ensure consistent and professional employer brand messaging across all digital hiring touchpoints to enhance candidate experience and visibility

REQUIRED QUALIFICATIONS:

• 5+ years of full-time HR experience in a generalist / HRBP role
• Experience in leading and managing a Talent Acquisition team, with the ability to provide strategic guidance and oversight of recruitment operations
• Master’s degree in Human Resources or a related field
• Mandatory hands-on experience in Payroll processing
• Hands on experience with HRIS & ATS tools.
• Strong experience in Talent Acquisition and HR Operations
• Solid understanding of compensation, benefits, and statutory compliance as per Indian labour laws
• Experience working closely with senior stakeholders
• Excellent written and verbal communication skills
• Ability to work independently with minimal supervision

NICE TO HAVE:

• Exposure to remote or distributed teams
• Prior experience working with international stakeholders (US preferred)

WHAT WE OFFER:

• Highly inclusive and collaborative culture
• Opportunity to work closely with leadership from the US
• Strong focus on learning, ownership, and growth
• 100% remote working flexibility

ABOUT WIN & OUR CULTURE:

WIN is the #1 ranked inspection services company in the United States. Backed by three decades of excellence, we are on a mission to build a global brand by transforming the $250+ billion U.S. residential services market through AI-driven innovation, exceptional customer experience, and operational excellence. Combining the stability of an established leader with the energy of a fast-growing organization, WIN offers driven, like-minded professionals a unique opportunity for meaningful personal and professional growth.

About the Role:

We are looking for a proactive and data-driven Talent Acquisition professional with 4+ years of experience to manage end-to-end recruitment while bringing analytics and strategic insights to our hiring processes. This role balances hands-on recruitment with strategic thinking, helping WIN attract top talent efficiently and effectively.

Key Responsibilities:

• Manage the full recruitment lifecycle across functions, including sourcing, screening, interviewing, and onboarding.
• Partner with hiring managers to understand talent needs and recommend effective hiring strategies.
• Develop creative sourcing strategies to attract both active and passive candidates.
• Post and manage job openings on platforms like LinkedIn and Naukri, ensuring timely and accurate updates.
• Maintain and manage recruitment workflows in Greenhouse ATS, ensuring accurate candidate tracking and reporting.
• Track and report recruitment metrics, including time-to-hire, cost-per-hire, source effectiveness, and candidate pipeline health.
• Analyze recruitment data to identify bottlenecks, trends, and opportunities for process improvement.
• Support workforce planning with insights on talent availability and market trends.
• Ensure a seamless and positive candidate experience throughout the hiring process.

Required Qualifications:

• 4+ years of experience in end-to-end recruitment.
• Hands-on experience with ATS/HRIS systems and recruitment analytics.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Excellent communication and stakeholder management skills.
• Experience using data and metrics to inform recruitment decisions and improve processes.
• Familiarity with interview design, assessment frameworks, and structured hiring processes.

What We Offer:

• Collaborative and inclusive work environment.
• Opportunity to work closely with US leadership and contribute to strategic talent decisions.
• Focus on learning, growth, and ownership.
• 100% remote working flexibility.

About WIN & Our Culture:

WIN is the #1 ranked inspection services company in the United States. With three decades of excellence, we are on a mission to build a global brand by transforming the $250+ billion U.S. residential services market through AI-driven innovation and operational excellence. We combine stability with the energy of a fast-growing company, offering driven professionals a unique opportunity for growth and impact.