WHO YOU ARE:

Senior Software engineer plays a key role in the design, development/configuration, unit testing, installation, and ongoing maintenance of Zinnia software platforms. Works with stakeholders to develop solutions and/or products that fulfill the needs of Zinnia’s internal stakeholders and clients. Those solutions and/or products help Zinnia and Zinnia clients to be more efficient and provide better service to end customers. Technical Architect interacts directly with project managers and business stakeholders and may periodically interact directly with Zinnia’s clients. Will facilitate, Architect, and enable junior team members by acting as a mentor for soft skills and/or technical subject matter experts.

WHAT YOU’LL DO:

• Work as part of a global, cross-functional team to develop innovative software for Zinnia’s stakeholders.
• Contribute to projects by creating well-designed, customized, testable, and efficient code for Life & Annuity Exchange
• Assist our teams in providing ongoing support, troubleshooting, improvements, or custom enhancements to existing Life & Annuity Exchange
• Flexibility to support the challenging development and delivery needs of Zinnia
• Collaborate with our global teams, internal stakeholders, and customers.
• Act as a mentor and technology expert for team members and conduct technical reviews.
• Architect, Design, develop and validate various requirements for the Zinnia platforms
• Ability to work in a fast-paced environment, recognize and react to changing business needs and effectively prioritize tasks
• Must be self-motivated and able to work independently and in conjunction with team members and business units. Enthusiasm and flexibility to work on a variety of projects

WHAT YOU’LL NEED:

• 10+ years of expertise across the full Microsoft .NET ecosystem — owning technical direction from architecture design through production, setting standards, mentoring engineers, and driving SDLC maturity within Agile/Scrum organizations; deep expertise in C#, ASP.NET Core, and enterprise design patterns
• Architecting, designing, developing, and delivering solutions using C#/.NET, ASP.NET Core, MVC, Web API, Visual Studio IDE, SSRS, SOAP, XML, GitHub; leads API design strategy at scale — defining standards for security (OAuth2, JWT), versioning, documentation (OpenAPI/Swagger), and performance across distributed microservices environments
• Understanding of advanced design patterns, API-first design, and SOLID principles
• Effective communication, interpersonal, and critical thinking skills.
• Effective troubleshooting skills.
• Ability to work as part of a cross-functional, global team.
• Fluent client communication, Issue management, deployment, and delivery support;
• Hands-on experience designing and deploying cloud solutions on AWS — working across compute, storage, and serverless services with a focus on scalability and cost efficiency; contributes to cloud best practices and supports team adoption
• Team coordination, analytical skill, self-learning, Communication, Technical documentation, system analysis
• Contributes to RESTful API design strategy at scale, helping define standards for security (OAuth2, JWT), versioning, documentation (OpenAPI/Swagger), and performance. Supports the design of integration layers between systems and promotes API governance across distributed teams and microservices environments
• Exposure to AI integration, including LLM APIs, prompt engineering, RAG pipelines, and AI-powered feature development, with a willingness to apply emerging AI capabilities to real-world product use cases

Good to have:

• Working experience on enterprise-level applications/products
• Working experience in React/Angular
• Insurance/financial services (Life and Annuity) industry knowledge
• Experience with Web-based software as a service (SaaS) application
• Knowledge of Redis Cache for in-memory data structure storage and caching
  
  

WHAT’S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability

BOLD is seeking a Technical Lead Specialist who can understand functional, technical & architectural views and has the ability to translate them into a low-level technical design for the developers. The successful candidate will be expected to work with the Engineering Manager and to interact with the technical architect of the program to achieve these goals. In addition, your role will be to mentor developers and contribute towards best practices and standards. 

Our SDETs work with Product Managers and Dev Teams to understand features and technical implementation and ensure our sites, products, and platforms perform to industry-beating quality. 

ABOUT THIS TEAM

BOLD Platform services team design, creates, manage and maintains the highly scalable and distributed services for the wider use of web and mobile product applications/portals/websites. The current list of services is based on Microservices architecture whose domain ranges from visitor tracking, User profiles, authentication, content and payments.

Platform team uses state of the art modern technologies like .Net framework, Python, Java, SQL Server, My SQL, Graph DB, SOLR, and a lot of other tools & technologies serving millions of users with hundreds of million transactions everyday through a scalable and fault tolerant architecture.

WHAT YOU’LL DO

• Excellent Object-Oriented coding practices, Refactoring, Clean Code, merging, etc. 
• Follow and recommend design principles and best practices for QA automation. 
• Able to develop and maintain test automation framework as per project requirements. 
• Understand automation test plans, product architecture, and domain in detail. 
• Solution-providing approach for technical queries and help/mentor test automation team. 
• Should be able to develop components that are extensible to test tools. 
• Hands-on experience in PoC solutions for automation and can demonstrate. 
• Excellent communication skills and ability to work independently with multiple tasks. 
• Test cutting-edge applications and products at the user level and code level 
• Be able to understand the software internals, debug issues, and write automated tests with scripting and automation tools 
• Assist in implementing and maintaining a Continuous Integration Solution 
• Contribute and/or own the development of high-quality test automation 
• Create and enhance backend automation tests and test tools 
• Ability to extend API automation framework to the next level 
• Work efficiently in a multi-project agile environment 
• Have to involve in performance, security, and scalability testing efforts 
• Write specialized testing tools for use in testing our software platform 
• Participate in test design and code reviews 
• Excellent debugging skills, measures, and analyses code for quality. 

 WHAT YOU’LL NEED

• At least 2 years of experience with search platforms such as Solr and modern search architectures. 
• Working knowledge of vector databases and semantic search solutions (e.g., Azure AI Search, Pinecone, or equivalent tools). 
• Strong understanding of Large Language Models (LLMs) and their application in search, relevance, and matching use cases. 
• Familiarity with ranking and re-ranking concepts and algorithms, and how they impact search quality and relevance 
• Have 5-7 years of experience in API Test Automation using Karate, Rest Assured, Cucumber, Java, BDD, or any other tool. 
• Strong knowledge of scripting languages like Core Java, C#, Python, etc.  
• Experience with source code controls like SVN, GIT, or CVS. 
• Exposure to Test and Defect Management Tools like JIRA, Trail, Zephyr, etc. 
• Experience with one or more database technology (SQL, NoSQL, Mongo, Solr) 

EXPERIENCE:  

• Lead SDET- 7 years+

#LI-SV1

Senior Machine Learning Engineer

Location: (Bangalore or Noida) 

The proliferation of machine log data has the potential to give organizations unprecedented real-time visibility into their infrastructure and operations. With this opportunity comes tremendous technical challenges around ingesting, managing, and understanding high-volume streams of heterogeneous data

As a Machine Learning Engineer, you’ll build the intelligence behind the next generation of agentic AI systems that reason over massive, heterogeneous log data. You’ll combine machine learning, prompt engineering, and rigorous evaluation to create autonomous AI agents that help organizations understand and act on their data in real time.

You’ll be part of a small, high-impact team shaping how AI agents understand complex machine data. This is an opportunity to work on cutting-edge LLM infrastructure and contribute to defining best practices in context engineering and AI observability.

Responsibilities

• Design, implement, and optimize agentic AI components, including context engineering, memory management, and prompts.
• Collaborate cross-functionally with product, data, and infrastructure teams to deliver end-to-end AI-powered insights.
• Operate autonomously in a fast-paced, ambiguous environment - defining scope, setting milestones, and driving outcomes.
• Ensure reliability, performance, and observability of deployed agents through rigorous testing and continuous improvement.
• Maintain a strong bias for action—delivering incremental, well-tested improvements that directly enhance customer experience.

Required Qualifications

• B.Tech, M.Tech, or Ph.D. in Computer Science, Data Science, or a related field.
• 4-6 years of hands-on industry experience with demonstrable ownership and delivery.
• Strong understanding of machine learning fundamentals, data pipelines, and model evaluation.
• Proficiency in Python and ML/data libraries (NumPy, pandas, scikit-learn); familiarity with JVM languages is a plus.
• Working knowledge of LLM core concepts, prompt design, and agentic design patterns.
• Strong communication skills and a passion for shaping emerging AI paradigms.

Desired Qualifications

• Prior experience building and deploying AI agents or LLM applications in production.
• Familiarity with modern agentic AI frameworks (e.g., LangGraph, LangChain, CrewAI).
• Experience with ML infrastructure and tooling (PyTorch, MLflow, Airflow, Docker, AWS).
• Exposure to LLM Ops - infrastructure optimization, observability, latency, and cost monitoring.

About Us

Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

Senior Backend Engineer
Location: Noida/Bengaluru (India)

Sumo Logic is a cloud-native SaaS data analytics platform, solving complex observability and security problems. Customers choose our product because it allows them to easily monitor, optimize and secure their applications, systems and infrastructures. 

Our microservices architecture hosted on AWS ingests petabytes of data daily across many geographic regions. Millions of queries a day analyze hundreds of petabytes of data.

Responsibilities

• Develop features using algorithms that work optimally on very large data sets. These features would run on our backend systems that can handle enormous amounts of customer data, operate with high tolerance for errors, and can scale up as needed. These systems are responsible for managing and processing petabytes of data.
• Act as a team lead in the team.
• Write robust & re-usable code.
• Own a small set of microservices, analyze and improve the efficiency, scalability,
  reliability and cost for the same.
• Act as a primary on-call for owned services, responding to service degradations in a timely manner.
• Design and implement extremely high-volume, fault-tolerant, scalable backend systems that process and manage petabytes of customer data.
• Analyze and improve the efficiency, scalability, and reliability of our backend systems.
• Write robust code; demonstrate its robustness through automated tests.

Required Qualifications and Skills

• B.Tech/ M.Tech/ BSc or MSc in Computer Science or a related discipline.
• 7-9 years of industry experience with a proven track record of ownership.
• Object-oriented experience, for example in Java, Scala, Ruby, or C++.
• Experience in building backend services for handling data at large scale.
• Understanding the performance characteristics of commonly used data structures (maps, lists, trees, etc).
• Desire to learn Scala, an up-and-coming JVM language (scala-lang.org).

Desired Qualifications and Skills

• Experience in big data / 24x7 commercial service / planet scale product development.
• Experience in agile software development (test-driven development, iterative and incremental development).
• Experience using Sumo Logic products or other observability products for reliability and security.  
• Experience in multi-threaded programming and distributed systems (desirable).
• Experience leading scrum teams planning and day to day execution

About Us

Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

Title: Staff Site Reliability Engineer, Product Area Focus
Location: Noida/ Bangalore (Hybrid)

Summary of role

Own availability, the most important product feature, by continually striving for sustained operational excellence of Sumo’s planet-scale observability and security products.  Work alongside your global SRE team, executing on projects in your product-area specific reliability roadmap, to optimize operations, increase efficiency in our use of cloud resources and our developer’s time, harden security posture, and increase feature velocity of our developers  Work closely with multiple teams to optimize the operations of their microservices - and improve the lives of the engineers within your product area engineering team.

Responsibilities

• Support the engineering teams within your product area by maintaining and executing a reliability roadmap of opportunities for improvement for reliability, maintainability, security, efficiency, and velocity - and help for realizing those opportunities.
• Collaborate with development infrastructure, Global SRE, and your product area engineering teams to establish and continually refine your reliability roadmap.
• Participate in defining, evolving, and managing SLOs for several teams within your product area.
• Participate in on-call rotations within your product area to understand operations workload so you can continually work to improve the on-call experience and reduce operational workload for running microservices and related components.
• Complete projects to optimize and tune on-call experience for your engineering teams.
• Continually improve the lifecycle of microservices and architectural components from inception and design, through deployment, operation, and refinement.
• Write code and automation to reduce operational workload, increase efficiency, improve security posture, eliminate toil, and enable Sumo’s developers to deliver features more rapidly.
• Work closely with the developer infrastructure teams to expedite development infrastructure adoption of tools to advance your reliability roadmap by identifying needs for your supported engineering teams, and contributing back features and bug fixes when needed. 
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
• Facilitate blame-free root cause analysis meetings for incidents to learn and drive improvement
• Participate in and continually improve our global IRC (incident response coordination) for all products.
• Drive root cause identification and issue resolution with the teams.
• Work inside of a fast-paced iterative environment.
• Hire & Mentor new team members.

Required Qualifications and Skills

• Cloud native application development experience leveraging best practices and design patterns
• Strong debugging and trouble-shooting skills across the entire technology stack
• Deep understanding of AWS Networking, Compute, Storage, and managed services.
• Competency with modern CI/CD tooling like Kubernetes, Terraform, Ansible & Jenkins
• Experience with full life cycle support of services, from creation to production support
• Versed in Infrastructure as Code practices using technologies like Terraform or Cloud Formation
• Ability to author production ready code in at least one the following: Java, Scala or Go.
• Experience with Linux systems and at home on the command line
• Understand and apply modern approaches to cloud-native software security
• Experienced with agile frameworks, such as Scrum and Kanban, and how to operate within these frameworks to continually deliver value.
• Flexible and willing to step into new roles and responsibilities
• Willingness to learn and use Sumo Logic products for solving reliability and security issues
• Bachelor’s or Master's Degree in Computer Science, Electrical Engineering, or another scientific or technical discipline
• 8+ years of professional experience in applied software security role

Desirable Skills

• Experience using Sumo Logic products or other observability products for reliability and security
• Experienced with planet scale product development
• Running and operating SaaS products on AWS Cloud with expert level proficiency
• Experience with streaming technologies like Kafka, Kafka Streams, or KSQL
• Expert level experience in one or more of: Java, Go, Scala, or Python
• Expert level experience in one or more of: Terraform, Jenkins, Kubernetes
• Extensive experience running and tuning JVM workloads at scale

About Us

Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

The proliferation of machine log data has the potential to give organizations unprecedented real-time visibility into their infrastructure and operations. With this opportunity comes tremendous technical challenges around ingesting, managing, and understanding high-volume streams of heterogeneous data.

As an Solutions Engineer, you will actively contribute to, architect for, and lead the company in the design and development of new infrastructure automation projects. You will be instrumental in helping us solve, by architecture and implementation, complex hybrid infrastructure problems among corporate’s robust inventory of networking systems, applications, and cloud infrastructure. You will work closely with a team of highly skilled individuals to deliver on high impact engagements at Sumo Logic, reporting directly to the Global Head of Infrastructure and Data and engaging on projects under the guidance of the Lead Solution Architect..

You are a strong solutions engineer who is passionate about scalable, resilient, secure, and cost-efficient infrastructure solutions. You care about producing clean, elegant, maintainable, robust, well-tested code; you do this as a member of a team, helping the group come up with a better solution than you would as an individual. Ideally, you have experience with performance, scalability, and reliability issues of 24x7 uptime systems and solutions.

Responsibilities:

• Designing and implementing complex and well-architected enterprise infrastructure and data solutions
• Work to improve existing systems, solutions, and process through architectural reviews and design enhancement initiatives
• Experience in devops methodologies and practices as applied to infrastructure, cloud, identity, integration and network solutions
• Improve systems to provide strict compliance adherence, security guardrails, and cost-optimization
• Contribute to the re-architecting of systems, solutions, and processes for more streamlined, scalable, and resilient implementations
• Contribute to well-architected, end-to-end provisioning solutions to a growing enterprise organization across multiple environments and types of infrastructure
• Build strong partnerships and engage with other teams at Sumo Logic to create solutions that enable and benefit all parties and increased derived value

Requirements:

• 3+ years of industry experience with a proven track record of ownership and delivery
• Experience developing scalable, secure, and resilient infrastructure architectures and implementations
• Experience in observability and cost-optimization in application, server, and cloud (AWS preferred) settings
• Experience working with on-premise (Fortinet) network devices on a system administration and configuration level
• Experience with DNS (CloudFlare and Route53 preferred) as well as VPN management (FortiClient, ZScaler, and Netskope preferred)
• Experience with Identity Providers (Okta preferred)
• Experience with Certificate Management (Digicert and AWS ACM preferred) and authentication 
• Hands-on infrastructure as code experience (Terraform preferred) as well as CI/CD pipelines (Scalr and GitHub Actions preferred)
• Experience with writing automations and system integrations (Python preferred)
• Strong experience with AWS
• Excellent verbal and written communication skills
• Experience implementing robust and well-architected designs for enterprise scale systems
• Experience and comfort with an on-call schedule for enterprise systems during daylight hours regional time

Desirable:

• Experience in the following specific technologies is a plus:
• ADP
• Azure
• GCP
• Experience with Scalr
• Experience with AI tooling such as Boomi, Databricks (AI portions), AWS Bedrock, Gemini, and Claude
• Experience with Databricks as a whole
• CCNA, CCNP, or equivalent network certifications
• You should have a passion for continuous learning and deep technological curiosity
• Agile development experience and a familiarity with Jira, sprints, and pointing

About Us:

Sumo Logic, Inc., empowers the people who power modern, digital business.  Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its SaaS analytics platform. The Sumo Logic Continuous Intelligence Platform™ helps practitioners and developers ensure application reliability, secure, and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

Title: Senior Site Reliability Engineer - I, Product Area Focus
Location: Noida (Hybrid)

Summary of role

Own availability, the most important product feature, by continually striving for sustained operational excellence of Sumo’s planet-scale observability and security products.  Work alongside your global SRE team, executing on projects in your product-area specific reliability roadmap, to optimize operations, increase efficiency in our use of cloud resources and our developer’s time, harden security posture, and increase feature velocity of our developers  Work closely with multiple teams to optimize the operations of their microservices - and improve the lives of the engineers within your product area engineering teams.

Responsibilities

• Support the engineering teams within your product area by maintaining and executing a reliability roadmap of opportunities for improvement for reliability, maintainability, security, efficiency, and velocity - and help for realizing those opportunities.
• Collaborate with development infrastructure, Global SRE, and your product area engineering teams to establish and continually refine your reliability roadmap.
• Participate in defining, evolving, and managing SLOs for several teams within your product area.
• Participate in on-call rotations within your product area to understand operations workload so you can continually work to improve the on-call experience and reduce operational workload for running microservices and related components.
• Complete projects to optimize and tune on-call experience for your engineering teams.
• Continually improve the lifecycle of microservices and architectural components from inception and design, through deployment, operation, and refinement.
• Write code and automation to reduce operational workload, increase efficiency, improve security posture, eliminate toil, and enable Sumo’s developers to deliver features more rapidly.
• Work closely with the developer infrastructure teams to expedite development infrastructure adoption of tools to advance your reliability roadmap by identifying needs for your supported engineering teams, and contributing back features and bug fixes when needed. 
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
• Facilitate blame-free root cause analysis meetings for incidents to learn and drive improvement
• Drive root cause identification and issue resolution with the teams.
• Work inside of a fast-paced iterative environment.

Required Qualifications and Skills

• Cloud native application development experience leveraging best practices and design patterns
• Strong debugging and trouble-shooting skills across the entire technology stack
• Deep understanding of AWS Networking, Compute, Storage, and managed services.
• Competency with modern CI/CD tooling like Kubernetes, Terraform, Ansible & Jenkins
• Experience with full life cycle support of services, from creation to production support
• Versed in Infrastructure as Code practices using technologies like Terraform or Cloud Formation
• Ability to author production ready code in at least one the following: Java, Scala or Go.
• Experience with Linux systems and at home on the command line
• Understand and apply modern approaches to cloud-native software security
• Experienced with agile frameworks, such as Scrum and Kanban, and how to operate within these frameworks to continually deliver value.
• Flexible and willing to step into new roles and responsibilities
• Willingness to learn and use Sumo Logic products for solving reliability and security issues
• Bachelor’s or Master's Degree in Computer Science, Electrical Engineering, or another scientific or technical discipline
• 4-6 years of industry experience.

Desirable Skills

• Experience using Sumo Logic products or other observability products for reliability and security
• Experienced with planet scale product development
• Running and operating SaaS products on AWS Cloud with expert level proficiency
• Experience with streaming technologies like Kafka, Kafka Streams, or KSQL
• Expert level experience in one or more of: Java, Go, Scala, or Python
• Expert level experience in one or more of: Terraform, Jenkins, Kubernetes
• Extensive experience running and tuning JVM workloads at scale

About Us

Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

• Strong experience creating and deploying cloud infrastructure on Azure, AWS, and GCP
• Understanding of Python and Docker for developing web APIs
• Understanding of deploying solutions to Kubernetes.
• Familiarity with serverless technologies across functions, queues, file storage, API management, and key‑value stores
• Experience with integration patterns and working with various APIs
• Knowledge of DevOps principles and Git, preferably with experience in modern techniques such as monorepos
• Proficiency in Infrastructure‑as‑Code languages such as Terraform and CloudFormation
• Understanding of design patterns for building scalable and efficient systems
• A quality‑driven, test‑first mindset
• Excellent written and verbal communication skills
• Familiarity with Diagrams‑as‑Code for documenting infrastructure architecture is a plus
• Understanding of modern authentication protocols such as OAuth2 and OIDC
• Consideration of cross‑cutting concerns like observability and security in infrastructure design
• Contributions to open‑source projects are a plus

WHO YOU ARE:

Senior Software engineer plays a key role in the design, development/configuration, unit testing, installation, and ongoing maintenance of Zinnia software platforms. Works with stakeholders to develop solutions and/or products that fulfill the needs of Zinnia’s internal stakeholders and clients. Those solutions and/or products help Zinnia and Zinnia clients to be more efficient and provide better service to end customers. Technical Architect interacts directly with project managers and business stakeholders and may periodically interact directly with Zinnia’s clients. Will facilitate, Architect, and enable junior team members by acting as a mentor for soft skills and/or technical subject matter experts.

WHAT YOU’LL DO:

• Work as part of a global, cross-functional team to develop innovative software for Zinnia’s stakeholders.
• Contribute to projects by creating well-designed, customized, testable, and efficient code for Life & Annuity Exchange
• Assist our teams in providing ongoing support, troubleshooting, improvements, or custom enhancements to existing Life & Annuity Exchange
• Flexibility to support the challenging development and delivery needs of Zinnia
• Collaborate with our global teams, internal stakeholders, and customers.
• Act as a mentor and technology expert for team members and conduct technical reviews.
• Architect, Design, develop and validate various requirements for the Zinnia platforms
• Ability to work in a fast-paced environment, recognize and react to changing business needs and effectively prioritize tasks
• Must be self-motivated and able to work independently and in conjunction with team members and business units. Enthusiasm and flexibility to work on a variety of projects

WHAT YOU’LL NEED:

• 10+ years of expertise across the full Microsoft .NET ecosystem — owning technical direction from architecture design through production, setting standards, mentoring engineers, and driving SDLC maturity within Agile/Scrum organizations; deep expertise in C#, ASP.NET Core, and enterprise design patterns
• Architecting, designing, developing, and delivering solutions using C#/.NET, ASP.NET Core, MVC, Web API, Visual Studio IDE, SSRS, SOAP, XML, GitHub; leads API design strategy at scale — defining standards for security (OAuth2, JWT), versioning, documentation (OpenAPI/Swagger), and performance across distributed microservices environments
• Understanding of advanced design patterns, API-first design, and SOLID principles
• Effective communication, interpersonal, and critical thinking skills.
• Effective troubleshooting skills.
• Ability to work as part of a cross-functional, global team.
• Fluent client communication, Issue management, deployment, and delivery support;
• Hands-on experience designing and deploying cloud solutions on AWS — working across compute, storage, and serverless services with a focus on scalability and cost efficiency; contributes to cloud best practices and supports team adoption
• Team coordination, analytical skill, self-learning, Communication, Technical documentation, system analysis
• Contributes to RESTful API design strategy at scale, helping define standards for security (OAuth2, JWT), versioning, documentation (OpenAPI/Swagger), and performance. Supports the design of integration layers between systems and promotes API governance across distributed teams and microservices environments
• Exposure to AI integration, including LLM APIs, prompt engineering, RAG pipelines, and AI-powered feature development, with a willingness to apply emerging AI capabilities to real-world product use cases

Good to have:

• Working experience on enterprise-level applications/products
• Working experience in React/Angular
• Insurance/financial services (Life and Annuity) industry knowledge
• Experience with Web-based software as a service (SaaS) application
• Knowledge of Redis Cache for in-memory data structure storage and caching
  
  

WHAT’S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability

#LI-AS2

Key Responsibilities

As a AI Engineer/Senior AI Engineer and a key member of our engineering team in India, you will be responsible for designing, building, and owning the end-to-end lifecycle and release of our most critical AI-powered features within a microservices architecture. This role requires a balance of advanced technical depth in AI/ML and a strong sense of product ownership, ensuring our solutions deliver tangible user value at scale.

1. End-to-End AI System Ownership

• Design & Development: Design, build, and deploy production-grade AI systems, ranging from traditional Machine Learning models to modern LLM-powered features.
• Architecture & Deployment: Lead AI projects from concept to execution, including designing robust microservice architectures, modeling, rigorous evaluation, and secure deployment on AWS.
• Data Expertise: Work extensively with unstructured data, chunking, embeddings, vector databases (e.g., Pinecone, pgvector), and address complex real-world data quality challenges.
• Production Standards: Own the release process end-to-end, applying high engineering standards to ensure scalability, operability, and maintainability, aligning with Enboarder’s microservices philosophy.

1. Generative AI & LLM Focus

• LLM Integration: Evaluate, integrate, and operationalize LLM-based tools and APIs, including but not limited to Anthropic Claude and AWS Bedrock, to enhance product capabilities.
• Advanced Techniques: Apply expertise in prompt engineering, Retrieval-Augmented Generation (RAG), and advanced evaluation metrics for generative outputs.
• Agentic Systems: Explore and implement agentic AI frameworks, workflow orchestration (e.g., Langgraph, CrewAI, StrandsAgents), or multi-agent systems to automate complex user journeys.

1. Collaboration, Leadership, and Strategy

• Product Collaboration: Collaborate closely with product, design, and other engineering teams to translate business requirements into high-impact AI capabilities that drive measurable user and business outcomes.
• Technical Leadership: Stay updated on the latest AI/ML advancements, contribute to the company’s long-term technical strategy, and evaluate new technologies for adoption.
• Mentorship: Actively mentor and guide junior AI engineers, fostering a culture of technical excellence, clean code practices, and continuous experimentation.

Required Skills & Experience

• Total Experience: 6+ years of professional experience in the IT/Technology industry, with a substantial focus on building and deploying production systems.
• AI/ML Experience: 4+ years of direct experience in building and deploying ML or LLM-based systems in production environments, ideally within a high-traffic SaaS environment.
• Programming Mastery: Strong proficiency in Python and modern AI/ML libraries (e.g., PyTorch, TensorFlow, scikit-learn).
• Generative AI Tooling: Hands-on experience with LLM-based frameworks such as LangChain, AWS Bedrock, or comparable in-house/open-source solutions.
• Vector Databases: Practical experience working with vector databases (e.g., FAISS, Pinecone, PGVector) for scalable similarity search and RAG implementation.
• Cloud Architecture: Extensive experience deploying, monitoring, and operating applications on AWS, demonstrating deep awareness of scalability, security, and cost-optimization in a microservices environment.

Preferred Qualifications (Nice to Have)

• Familiarity with FastAPI and containerization technologies (Docker, Kubernetes).
• Experience with MLOps tools such as MLflow, Airflow, or similar workflow orchestration platforms.
• Ability to balance technical trade-offs between model performance, inference cost, and system complexity in AI deployments.
• Direct experience with Fine Tuning or Pre-training large language models (LLMs) on domain-specific data.

*NOTE:* Hybrid work with 3 days in office.

Bold is seeking a Devops professional who owns production ML environments and MLOps infrastructure within infrastructure and data science teams. Handle day-to-day support, ad-hoc requests, and cross-team projects. Architect scalable MLOps pipelines using AWS services like SageMaker, EMR, and OpenSearch.

ABOUT THIS TEAM

Infrastructure team provides various services including automation, observability, cloud/server/network architectures, CICD, infrastructure as code, database administration, incident management, vendor management, security and compliance, and acquiring new skills. These services help to improve efficiency, reduce errors, and ensure fast and reliable application releases while maintaining security and compliance. Techops help teams monitor applications and infrastructure, create resilient infrastructure, identify and resolve IT service issues, manage vendors, and ensure cloud security and compliance. The team also focuses on continuous learning and implementing new technologies to provide better value to the organization.

WHAT YOU’LL DO

• Architect and productionize microservices with advanced DevOps pipelines , partnering with data science/ML teams to optimize model serving on Kubernetes platforms with service mesh.
• Design comprehensive observability frameworks to minimize MTTR and ensure24x7platform reliability.
• Engineer secure, automated CI/CD workflows with governance and compliance controls
• Lead 24x7 on-call engineering, CDN & security hardening and cost optimization strategies IAAS & PAAS in Cloud
• Manage infrastructure operations, production deployments, and hybrid cloud environments.
• Drive cross-functional collaboration with development, QA, operations, and data teams across global time zones to scale OpenSearch/EMR platforms and platform operations

WHAT YOU’LL NEED

• 4.5+ years (Sr. Engineer) / 7+ years (Module Lead)AWS/DevOps production experience
• Scripting: Python/Bash/Groovy/Java(CI/CD, EKS, FastAPI/Spring Boot)
• CI/CD: Jenkins (declarative pipelines, Groovy),Spinnaker, CodePipeline /CodeBuild, Gradle, Maven, Artifactory, GitHub Actions
• IaC:Terraform, AWS CloudFormation
• Containers: EKS + Istio/ Gloo/ Karpenter, ECS, Docker, Buildah
• AWS: VPC/IAM/GuardDuty/AWS Config, S3/ DynamoDB /Lambda /SageMaker /EMR, cost optimization
• Observability: Splunk, CloudWatch, Prometheus/Grafana, New Relic, Azure Monitor
• GitHub: Actions automation, branch/PR governance
• DNS management (NS1/Cloudflare/GoDaddy)

EXPERIENCE-

• Sr. Engineer Devops AWS (Automation)- 4.5 years+

Senior Software Engineer II - Cloud SOAR, CyberSecurity

Location-Noida/Bangalore(Hybrid)

Sumo Logic's Cloud SOAR (Security Orchestration, Automation, and Response) platform enhances security operations by automating and orchestrating workflows across diverse security tools and systems. SumoLogic is seeking a highly skilled and experienced Senior Software Engineer to join our Cloud SOAR team. As a Senior Software Engineer, you will play a critical role in designing, developing, and maintaining our cutting-edge cloud-based SOAR solutions. This role requires a deep understanding of cybersecurity, cloud technologies, and a passion for innovation.

Key Responsibilities:

• Design and Development: Architect, design, and implement scalable and reliable cloud-based SOAR solutions that meet the highest standards of software quality and performance.
• Cybersecurity Expertise: Utilize your expertise in cybersecurity to develop advanced threat detection, response, and automation capabilities within our SOAR platform.
• Collaboration: Work closely with product management, architects, and other engineering teams to define technical requirements and deliver high-quality features.
• Innovation: Stay abreast of the latest trends and advancements in cloud security and SOAR technologies. Drive continuous improvement and innovation within the team.
• Mentorship: Provide technical guidance and mentorship to junior engineers, fostering a culture of collaboration and continuous learning.
• Customer Focus: Engage with customers to understand their needs and challenges, translating them into effective technical solutions.
• Cross-functional Collaboration: Collaborate with Ops/SRE and customer success teams to ensure timely responses and resolutions to customer escalations and production issues.

Qualifications:

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Experience: 7+ years of hands-on experience in software engineering, 
• Technical Skills: Proficiency in cloud technologies (AWS, Azure, GCP), programming languages (Python, Java, Go, etc.). Preferred to have experience in working in CyberSecurity related technologies like SIEM/SOAR.
• Problem-Solving: Strong analytical and problem-solving abilities, with a focus on delivering high-quality solutions.
• Agile Development: Experience with Agile development methodologies and practices.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Customer Orientation: Experience in working directly with customers to gather requirements, provide support, and deliver solutions that meet their needs.

About Us

Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

Senior Product Manager – Platform Efficiency & COGS

​About the Role

​As a Senior Product Manager for Platform Efficiency, you will drive continual “cost to value” alignment by delivering the product features and platform enhancements that ensure durable efficiency of scale. You will sit at the intersection of Product, Engineering, FinOps, and Pricing - responsible for the architectural efficiency and gross margin health of our global SaaS analytics platform.

​Sumo Logic processes hundreds of terabytes of data daily. Your mission is to ensure that as we scale, our infrastructure costs stay lean and our platform remains a performant, competitive, and high-margin engine. You will own the strategy for optimizing data ingestion, storage, networking, and compute costs while simultaneously improving the platform’s performance and reliability.

​Key Responsibilities

• ​COGS Strategy & Roadmap: Own the end-to-end roadmap for platform efficiency. Identify, prioritize, and execute initiatives that reduce cost-to-serve without compromising customer experience or SLAs. Own product strategy to focus on customer margins across multiple Sumologic revenue products
• ​Infrastructure Optimization: Collaborate with Core Platform and Site Reliability Engineering (SRE) teams to optimize resource allocation across Kubernetes, Kafka, and AWS services (S3, DynamoDB, EC2).
• ​​Cost Observability: Partner with FinOps to ensure internal "Cost Observability" dashboards inform continual efficiency improvements.  Use data to identify "hot spots" in our AWS/Cloud infrastructure and drive targeted architectural shifts.
• Product Improvement Lifecycle: Translate complex technical bottlenecks into actionable PRDs. Define "Definition of Done" for efficiency projects, focusing on metrics like Cost per GB Ingested and Cost of Query engine, CPU utilisation of engineering assemblies.
• ​Cross-Functional Leadership: Coordinate across Finance, UX, and Engineering stakeholders to deliver cost optimized solutions that meet the needs of customers as well as the financial goals of the business. Clearly articulate the financial impacts of technical debt and infrastructure modernization to executive stakeholders.
• ​Vendor & Cloud Management: Work with cloud providers and 3rd party vendors to optimize licensing, reserved instances, and usage-based billing models.

​What We’re Looking For

• ​Technical Depth: You have a solid understanding of cloud-native architectures, distributed systems, and microservices. Experience with AWS cost structures and FinOps principles is a major plus.
• ​Data-Driven Mindset: You are a power user of data analytics tools and have a strong hold on cost and numbers. You don’t just report data; you find the "why" behind the numbers to drive strategic pivots.
• ​SaaS Savvy: 5+ years of PM experience, ideally in a technical platform role within an Enterprise SaaS environment (Log Analytics, Observability, or Cybersecurity).
• ​Execution Focus: Proven track record of taking high-level efficiency goals and breaking them down into testable hypotheses and delivered features.
• ​Communication: Ability to explain the ROI of a "refactoring project" to a non-technical stakeholder just as clearly as you can discuss API rate-limiting with a Principal Engineer.

Pricing Knowledge: Experience with pricing, units of measure, and cost modeling.

​Technical Toolkit (Nice to Have)

• ​Experience with Big Data technologies (Lucene, Parquet, Spark).
• ​Familiarity with billing and provisioning systems (e.g., Zuora).
• ​Understanding of OpenTelemetry (OTel) and its impact on data pipeline efficiency.

​Why Join Sumo Logic?

​You will be working on one of the largest scale data problems in the industry. Your work directly impacts the company’s bottom line and determines our ability to innovate by freeing up capital for new product investments.

About Us

Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

Position Overview: 

We are looking for a lead cloud engineer who has got good experience working with atleast 5 Plus years of experience in AWS and in building cloud components and preferably comes from a development background. 

Roles and Responsibilities: 

• You will be responsible for the development of cloud agnostic control tower/landing zone platform.
• You will be responsible for the development of terraform based reusable cloud native infra as a code platform.
•  You will be responsible along with the team in rolling out continuous observability across different cloud providers.
•   You will be responsible along with the team in setting up best in class security posture on the cloud.
• You will be responsible for the development of tools and code bases that contribute to the development of platform under platform engineering initiatives for different teams .
•  You will be responsible for participating in Cloud and DevOps architecture connects.
• You will be responsible for mentoring junior resources with right coding best practices as an individual contributor.
•  You will be responsible along with the team for delivering infra platforms across different projects.
• You will be responsible along with the team for documenting processes and best practices to ensure knowledge sharing across the team.

Must Have Skills:

• Experience: Around 8 years of total experience, including at least 5 years of hands-on experience in cloud architecture and infrastructure engineering — specifically in building and implementing cloud environments, not merely deploying applications on the cloud.
• Expertise in DevOps & Cloud tools
• Hands-on experience with Infra as a code tools like terraform, ansible, puppet, chef, cloud formation , etc..
• Expertise in any Cloud (AWS) 
• Good understand of version control (Git, Gitlab, GitHub)
• Hands-on experience in Container Infrastructure (Docker, Kubernetes)
• Ability to define container-based environment topology following principles of designing a well-architected framework.
• Ensuring availability, performance, security and scalability of production system
• Hands on implementation experience in AWS control tower and at least 2 implementations
• Hand on experience with Artifact repositories (Nexus, JFrog Artifactory) ·
• Hands on experience with CI/CD tools on-premises/cloud (Jenkins, CircleCI, etc. )
• Hands on experience with Monitoring, Logging, and Security (CloudWatch, cloud trail, log analytics, hosted tools such as ELK, EFK, Splunk, Datadog, Prometheus,)
• Hands-on experience with scripting languages like Python, Ant, Bash, and Shell
• Hands-on experience in designing pipelines & pipelines as code.
• Hands-on experience in end-to-end deployment process & strategy
• Hands-on experience of AWS with a good understanding of computing, networks, storage, IAM, Security, and integration services
• Capability to write complex code - e.g., automation of recurring/mundane tasks,
• Good understand of OS administration (CPU, memory, network performance troubleshooting), also demonstrates strong troubleshooting skills ·
• Demonstrates HA/DR design on Cloud platform as per SLAs/RTO/RPO
• You should have solid understanding of Terraform, understanding of usage and creation of terraform modules
• Good exposure on AWS CLI and SDK like boto3, azure SDK, etc..s
• Good understanding of AWS networking (VPC, security group, routing, TGW and vpc peering
• Good understanding services like RDS – Mysql, MongoDB, Document DB, Postgres,
• Good understanding of Kubernetes self-managed clusters, Fargate, S3, NLB, ALB, API gateways, route 53, WAF, Advance shield, Lambda and KMS.

Qualification: 

• BE/B.Tech or equivalent degree in Computer Science or related field. 

Location: 

• Noida

Roles and Responsibilities:

• Write and edit cloudformation / terraform templates, automation for configurations and deployment of applications
• Maintain industry best practices with security and compliance in mind 
• Interact with multiple teams to collaborate and carry out projects 
• Adapt to new tools and resources needed for projects 
• Understand networking components and gateways 
• Use terraform modules and scripts for IaC
• Working with the engineering and development teams to evaluate and determine the best cloud options.
• Altering and enhancing current systems.
• Educating teams on the application of fresh cloud efforts and technology.
• Designing, creating and implementing modular cloud-based applications.
• Using best practices for creating and maintaining cloud systems.
• Ensuring that data processing and storage operations are done effectively and in compliance with corporate security guidelines.
• Identifying, evaluating, and fixing infrastructure vulnerabilities and deployment problems with applications.
• Regularly assessing current systems and recommending improvements.
• Interacting with clients, giving cloud support, and delivering guidance in accordance with customer needs.

Must Have Skills:

• • Overall 5+ years of experience in Cloud Engineering.
  • Relevant 4+ years experience using AWS.
  • 3+ years experience with terraform.
            Hands-on with Kubernetes, EC2, and Linux administration is required.
  • Proficiency in at least one programming language, such as Python, Java, JavaScript, Node.js, or Go.
  • Ansible / Terraform knowledge.
  • Understanding of software and database concepts, such as managing large applications and troubleshooting issues.
  • Networking skills, such as knowing the basics of cloud infrastructure and data visualization.
  • Strong knowledge of networking components.
  • Experience writing and editing CloudFormation templates .
            Experience writing and editing IAM policies and rules.

Good to have

• Experience of integrating and debugging cloud solution with android clients 
• Experience with agile development, Jira & Git 

Education: 

BE/BTech/MCA/ME/MTech/MS in Computer Science or a related technical field or equivalent practical experience

Location: Noida

Website: https://www.nomiso.io/

BOLD is seeking for Devops professional to own the production ML environments and MLOps infrastructure within infrastructure and data science teams. Handle day-to-day support, ad-hoc requests, and cross-team projects. Architect scalable MLOps pipelines using AWS services like SageMaker, EMR, and OpenSearch.

ABOUT THIS TEAM

Infrastructure team provides various services including automation, observability, cloud/server/network architectures, CICD, infrastructure as code, database administration, incident management, vendor management, security and compliance, and acquiring new skills. These services help to improve efficiency, reduce errors, and ensure fast and reliable application releases while maintaining security and compliance. Techops help teams monitor applications and infrastructure, create resilient infrastructure, identify and resolve IT service issues, manage vendors, and ensure cloud security and compliance. The team also focuses on continuous learning and implementing new technologies to provide better value to the organization.

WHAT YOU’LL DO

• Design and maintain end-to-end MLOps pipelines for data ingestion, feature engineering, model training, deployment, and monitoring. 
• Productionize ML/GenAI services, collaborating with data scientists on model serving and workflow optimization. 
• Implement monitoring, alerting, and observability to reduce MTTR and ensure production reliability. 
• Manage data/feature stores and search infrastructure for scalable ML inference. 
• Automate CI/CD for ML models and infrastructure with governance and security compliance. 
• Handle security patching, cost optimization, and 24x7 on-call rotations for critical services. 
• Coordinate cross-functionally with development, QA, ops, and data teams to innovate build/deployment processes.​ 

WHAT YOU’LL NEED

• 4.5+ years (Sr Engineer)/7+ years (Module Lead) in AWS MLOps with hands-on SageMaker (Pipelines, Model Registry, Studio), EMR, OpenSearch (kNN/vector search). 
• Python/Bash scripting for CI/CD, provisioning, monitoring of  FastAPI/Spring Boot web services; and Linux servers (Solr/OpenSearch). 
• AWS services (S3, DynamoDB, Lambda, Step Functions) with cost control, reporting; databases (MySQL, MongoDB). 
• Strong Linux and networking fundamentals;  
• Hands-on expertise in ML tools (MLFlow, Airflow, Metaflow, ONNX).​ 

EXPERIENCE-

• MLOps Sr. Engineer, DevOps - 4.5+ years 

#LI-SV1

Service Desk Engineer

Position Overview: 

The Service Desk Engineer is responsible for providing first-level and second-level technical support to end users, ensuring timely resolution of incidents and service requests. This role plays a critical part in maintaining system availability, user productivity, and service quality in a fast-paced IT environment.

Roles and Responsibilities: 

• Provide L1 support for incidents and service requests via phone, email, chat, and ticketing tools.
  ● Diagnose, troubleshoot, and resolve hardware, software, network, and application issues.
  ● Log, track, and manage tickets in ITSM tools in accordance with SLAs.
  ● Escalate complex issues to L3 teams with proper documentation and analysis.
  ● Support user onboarding/offboarding, access management, and asset provisioning.
  ● Monitor systems and alerts, and proactively identify potential issues.
  ● Assist in incident, problem, and change management activities.
  ● Maintain and update knowledge base articles and standard operating procedures.
  ● Ensure compliance with security, access control, and audit requirements.
  
  

 Must Have Skills:

• 2–5 years of experience in IT Service Desk or Technical Support roles.
• Strong knowledge of Windows/Mac OS, basic networking, and common enterprise applications.
• Hands-on experience with ITSM tools such as ServiceNow, Jira Service Management, or Remedy.
• Understanding of ITIL processes (Incident, Request, Problem Management).
• Good troubleshooting and analytical skills.
• Strong verbal and written communication skills.
  
  

Good to Have Skills:

• Experience in FinTech, BFSI, or regulated environments.
• Exposure to cloud platforms (AWS, Azure, GCP).Knowledge of Active Directory, VPNs, and access management. 
• ITIL certification (Foundation preferred).
  
  

Key Attributes

• Customer-focused and service-oriented mindset.
• Ability to work in shifts, including 24x7 support environments.
• Strong attention to detail and documentation.
• Ability to work under pressure and manage multiple tasks.

Location: 

• Noida

Service Desk Manager

Position Overview: 

The Service Desk Manager will lead and manage the IT Service Desk operations for a fast-paced FinTech environment, ensuring high availability, security, and seamless support for business-critical applications and platforms. The ideal candidate should be able to clearly define the scope and objectives for the service desk. They must establish processes and frameworks based on ITIL best practices and create Standard Operating Procedures (SOPs) for ticket handling, escalation, and communication..We are specifically looking for someone capable of establishing a service desk process from the ground up, rather than managing an already implemented process.

Roles and Responsibilities: 

• Ticketing Workflow Setup: - Must have the ability to set up a ticketing workflow from scratch using tools such as JIRA Service Desk, Zendesk, or Freshdesk. 
• This includes creating and managing the ticket flow, routing, triggers, automation, views, and defining the logic/integration behind the ticketing workflow.
• Reporting & Metrics: Familiarity with handling reporting and metrics is essential. - Key Performance Indicators (KPIs): Such as First Call Resolution (FCR), Average Handling Time (AHT), and SLA compliance.
• Dashboards: Creation of dashboards for real-time performance monitoring.
• Feedback Mechanism: Implementation of customer satisfaction surveys for continual improvement (CSAT) –
• Training & Knowledge Management: - Responsible for agent training in tools, processes, and soft skills. - Regular maintenance and updates of the knowledge base to ensure accurate and accessible information.
• SDLC process  Awareness: Should be aware of the Software Development Life Cycle (SDLC) processes and stakeholder management at different stages of code deployments, working with cross-functional teams such as developers, QA, DevOps, and possessing a basic understanding of cloud services.

 Must Have Skills:

• 10+ years of IT experience, with at least 5 years in Service Desk or IT Operations leadership.
• Strong incident management and crisis handling skills.
• Strong understanding of ITIL frameworks (ITIL v4 preferred).
• Hands-on experience with ITSM tools such as ServiceNow, Jira Service Management, or Remedy.
• Experience supporting mission-critical, customer-facing financial systems.
• Excellent stakeholder management and communication skills.
  
  

 Good to Have Skills:

• Experience working in FinTech, BFSI, or high-availability digital platforms.
• Knowledge of cloud environments (AWS/Azure/GCP).
• Exposure to DevOps, SRE, or automation-driven operations.
• Familiarity with compliance and security standards relevant to financial services.
  
  

Key Attributes

• Customer-first and risk-aware approach.
• Ability to operate under pressure in a fast-paced environment.
•  Strong analytical and problem-solving capabilities.
• High ownership and accountability mindset.

Location: 

• Noida